lived in one of their student houses for a year. Very frustrating. Problems never solved despite their assurances that someone would be over to help. We had to live without hot water as they refused to accept that their was a problem with our boiler.
On moving out we were presented with an outrageous amount of charges. We were charged the ridiculous \'check-out fee\' which seems incredibly unfair as you don\'t really have a choice but to check-out eventually, and why it costs £75 to do so is beyond me.
Then we were charged for things that we had complained repeatedly to ATF about, such as mould and a broken bed frame. They also came up with some false charges for a \'missing doorknob\' which, fortunately, my housemate had taken pictures of the house as we left which proved that the doorknob was still intact.
Then there was the excessive \'general cleaning, including oven\' charge, which considering we left the place about 10 times cleaner than when we arrived, was a huge insult.
A few of the members of staff were friendly and helpful but the overall experience is one that I wouldn\'t wish to repeat.
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