Around Town Flats
Manchester, M14
3.7/5, 21 reviews
71% recommended
100% lettings valuation accuracy
93% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Around Town Flats have been very helpful, efficient and pleasant ......”

Share on :
Feb 17,2016
Minithumbup
By: 'Sean'
Feb 17,2016
6 people found
this helpful
Around Town Flats have been very helpful, efficient and pleasant throughout the very quick process of applying for a flat and the initial moving in period. I have had no issue with them and they were happy to help me out with a couple small problems early on that were sorted immediately.

I would recommend seeing what lettings they have available if you are thinking of moving.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Around Town Flats
208 Wilmslow Roud Fallowfield
Manchester
Greater Manchester
M14 6LF
0161 256 2500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 93% £400 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 14 5 0 0 0 0 0 1
Areas covered
  • M14
  • M20
  • M14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA UKALA TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Locked myself out of the property Firstly......”

Share on :
Dec 17,2021
Minithumbup
Maegan
Charlene
By: 'Ifem'
Dec 17,2021
0 people found
this helpful
Locked myself out of the property Firstly Charlene was on the phone around 8am following my report of having locked myself out of the property the night before. She arranged for Maegan to come around which she did on a very cold morning but with ...
read full review
Was this helpful? Yes

“I viewed the room, asked to rent and they didn't allow...”

Share on :
Nov 19,2021
Minithumbdown
By: 'Halil Agin'
Nov 19,2021
0 people found
this helpful
I booked a view for a room in manchester. I told them I am coming from Newcastle. The day the room advertised I talked to them, and next day at 12:00pm I viewed the room. I talked to them twice in the morning. The viewing ...
read full review
Was this helpful? Yes
By: Rachel
Nov 19, 2021
View all comments (1)
Sadly Mr Agin did not have the first viewing of the property and the property owner accepted an offer where the deposit was paid at 11:59 - one minute before his viewing. We hate to disappoint our applicants but sometimes you are just pipped at the post! ...

“Brilliant. I’ve been with these guys for a co......”

Share on :
May 27,2020
Minithumbup
By: 'Jacob'
May 27,2020
1 people found
this helpful
Brilliant. I’ve been with these guys for a couple of tenancy’s and every time they have really looked after me and made everything really easy. From start to finish they have been great!...
read full review
Was this helpful? Yes

“The best estate agency...”

Share on :
Nov 21,2019
Minithumbup
By: 'María'
Nov 21,2019
3 people found
this helpful
The best estate agency. They solve every problems within a few days (sometimes even the next working day). They are always happy to take any enquire and they try to make it as easy as possible for me. I might need a bigger home in ...
read full review
Was this helpful? Yes
By: David Busby
Dec 10, 2019
View all comments (1)
Hi Maria, thank you for your review. Whilst repair problems can happen, Around Town Flats do try and resolve them as fast as we can. I am delighted to see you have experienced this first hand and had an overall 5 star experience. Kind Regards, David Busby, Branch Manager. ...

“Left Around Town Flats summer 2019 - the team......”

Share on :
Nov 10,2019
Minithumbup
By: 'Mate'
Nov 10,2019
2 people found
this helpful
Left Around Town Flats summer 2019 - the team are great. James and Wayne were always so friendly and helpful....
read full review
Was this helpful? Yes
By: David Busby
Dec 10, 2019
View all comments (1)
Hi Mate, thank your for great feedback. Summer 2019 was a busy summer indeed! I have passed your positive feedback on to James and Wayne. Kind regards, David Busby, Branch Manager. ...

“Careful read the small print.My son rented a......”

Share on :
Nov 10,2019
Minithumbdown
By: 'Alek'
Nov 10,2019
1 people found
this helpful
Careful read the small print. My son rented a property from them. Believe one of them owns the property scanned my son out of his deposit. Do not use............
read full review
Was this helpful? Yes

“Totally trustworthy management services...”

Share on :
Apr 21,2019
Minithumbup
David
By: 'Patrick'
Apr 21,2019
0 people found
this helpful
David and his team have been managing my properties for more than ten years and have consistently maintained occupancy with good tenants. Repairs are dealt with quickly with different quotes provided and generally good value. Advice on the properties that have needed more work before ...
read full review
Comment on agent fees
Very reasonable fees - good value for excellent service provided
Was this helpful? Yes

“Excellent company...”

Share on :
Dec 17,2018
Minithumbup
By: 'Ahmad'
Dec 17,2018
4 people found
this helpful
Thee service is always excellent and the staff always have my best interests at heart. I will let my property for several years to come and will continue to use around-town-flats....
read full review
Was this helpful? Yes
By: David Busby
Mar 13, 2020
View all comments (1)
Thank you for your 5* feedback. Kind regards, David Busby ...

“Brilliant!...”

Share on :
Dec 17,2018
Minithumbup
By: 'Kim'
Dec 17,2018
4 people found
this helpful
It was the first time renting my own flat but the Around Town Flat have been so helpful, I can't praise them enough!!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Busby, Branch Manager
Dec 17, 2018
View all comments (1)
Dear Kim, thank you ever so much for your kind words. I hope we continue to impress throughout your tenancy and you thoroughly enjoy the property. Kind regards, David Busby, Branch Manager. ...

“Great team...”

Share on :
Nov 15,2018
Minithumbup
By: 'Stephanie'
Nov 15,2018
4 people found
this helpful
The team was easy to get ahold of and responded to questions in a timely manner. The process was quick and easy to comprehend....
read full review
Was this helpful? Yes
By: David Busby
Mar 13, 2020
View all comments (1)
Thank you for your 5* feedback Stephanie. Kind regards, David Busby ...

“Cooperating staff...”

Share on :
Nov 14,2018
Minithumbup
By: 'Yousaf'
Nov 14,2018
3 people found
this helpful
The staff members are very cooperative and helpful. Any complaint is properly answered and resolved by team members. The service team is also quick to resolve the issues...
read full review
Was this helpful? Yes
By: David Busby
Mar 13, 2020
View all comments (1)
Thank you for your feedback. Kind regards, David Busby ...

“Very efficent....”

Share on :
Nov 10,2018
Minithumbup
By: 'Lauren'
Nov 10,2018
2 people found
this helpful
Very helpful and efficient. Keep you informed on all aspects of the move and property, any maintenance that needs doing it's done quickly and professionally. Highly recommend...
read full review
Comment on agent fees
I think the agent fees are reasonable considering the amount of paper work that has to be done
Was this helpful? Yes

“Tenancy...”

Share on :
Apr 13,2018
Minithumbup
By: 'L.'
Apr 13,2018
4 people found
this helpful
Thank you for your help with the tenancy. So far, positive experience encompassing prompt replies by email/phone, clarity, courtesy and competence. Online management of maintenance very useful....
read full review
Comment on agent fees
So far (first month of renting) no bad comments
Was this helpful? Yes

“First class...”

Share on :
Apr 05,2018
Minithumbup
By: 'Sam'
Apr 05,2018
4 people found
this helpful
I have rented twice through Around Town Flats and on both occasions the service was outstanding. Their flats are always maintained to a high standard so there were minimal issues throughout our tenancy but when there was, this was dealt with promptly and efficiently. They ...
read full review
Comment on agent fees
Reasonable compared to market average.
Was this helpful? Yes

“Around Town Flats have been very helpful, efficient and pleasant ......”

Share on :
Feb 17,2016
Minithumbup
By: 'Sean'
Feb 17,2016
6 people found
this helpful
Around Town Flats have been very helpful, efficient and pleasant throughout the very quick process of applying for a flat and the initial moving in period. I have had no issue with them and they were happy to help me out with a couple small ...
read full review
Was this helpful? Yes

“Charged me £90 agency fee & was then told could'nt have the ......”

Share on :
Sep 21,2014
Minithumbdown
By: 'Si404'
Sep 21,2014
5 people found
this helpful
Charged me £90 agency fee & was then told could'nt have the flat as only been self employed for a short time and couldnt pass the credit check ...already they had taken a deposit a months rent agency fee and made me set up a standing order ...
read full review
Was this helpful? Yes

“This agency is the worst agency I have ever been ......”

Share on :
Jul 10,2014
Minithumbdown
By: 'Previous'
Jul 10,2014
6 people found
this helpful
This agency is the worst agency I have ever been in contact with. Whilst living in one of their properties, we found a number of faults with the house, including a skylight which was letting in water, and a sink that was leaking onto the ...
read full review
Was this helpful? Yes

“We rented a flat in Fallowfield for 14months and we're ......”

Share on :
Mar 05,2014
Minithumbup
By: 'Craig'
Mar 05,2014
0 people found
this helpful
We rented a flat in Fallowfield for 14months and we're completely happy with the service provided by Around Town Flats. Any repairs were dealt with promptly by the friendly and relaxed office team. The furniture and fixtures/fittings were of a reasonable quality also. We ...
read full review
Was this helpful? Yes

“I had a very positive experience with Around Town Flats. ......”

Share on :
Jun 25,2013
Minithumbup
By: 'M_Cohen'
Jun 25,2013
4 people found
this helpful
I had a very positive experience with Around Town Flats. Friendly customer service and the few problems I had were fixed quickly. Would use again....
read full review
Was this helpful? Yes

“If you had a gun to my head and said: ......”

Share on :
Jul 26,2012
Minithumbdown
By: 'Matt'
Jul 26,2012
7 people found
this helpful
If you had a gun to my head and said: 'Live in Flat 3 Exeter Court with Around Town Flats as you're letting agent' I'd say: 'Fire away friend, I never want to live through that ever again' Awful agents, flat was a mess when moved ...
read full review
What agent could do to change your mind?
The office seems to be a carousel of people who aren't sure what they want to do with their career yet.
Attached Filesnbsp;
Was this helpful? Yes
By: Rachel
Sep 18, 2012
View all comments (1)
We are always sorry when a Tenant does not feel they have received the great service we work hard to deliver. We would love to clarify the incident that Matt refers to with contractors attending and making a coffee for themselves as this was not brought to our attention during the tenancy. We are puzzled about Matt's comments on the inventory queries and estimates provided within 24 hours of end of tenancy following the check out inventory as the initial estimates were 50% of the value of the d ...

“lived in one of their student houses for a year. ......”

Share on :
Jul 04,2012
Minithumbdown
By: 'Amy'
Jul 04,2012
5 people found
this helpful
lived in one of their student houses for a year. Very frustrating. Problems never solved despite their assurances that someone would be over to help. We had to live without hot water as they refused to accept that their was a problem with our boiler. ...
read full review
What agent could do to change your mind?
Read above review.
Attached Filesnbsp;
Was this helpful? Yes
By: Around Town Flats
Jul 04, 2012
View all comments (1)
Amy we are sorry to hear that you are dissatisfied with the service you have received from Around Town Flats. Your Deposit Case Manager will be able to deal with your group feedback to the schedule of discrepancies issued since your tenancy ended on 30th June and the check out inventory was prepared. The case manager will also be able to send a copy of the Holding Charge receipt that the tenants signed when you first put in an offer for the property - this sets out all the costs clearly includ ...
No image available Charlene
No image available Maegan
No image available Ocean
No image available Suzie
No image available Emily
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Around Town Flats Limited Commendations, Recommendations and Complaints Procedures

Commendations – if you are happy with the service you have received
Recommendations – if you have suggestions about how we can improve
Complaints – if you are not satisfied with the service you have received

Around Town Flats is interested in your views about how we delivered our services.
How well do you think our services met your needs? Did we take the time to understand your requests? Was our response all it could have been? Were we polite, professional, and efficient?
If you wish to make a commendation, recommendation or complaint about a service we have delivered or the way in which it was delivered, we set out our procedures below.
Around Town Flats Limited is a Member of The Property Ombudsman and aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

Our procedure has three stages:

Stage One
Tell (and preferably write to) the staff member(s) or their manager about your experiences. Please do this within one month of the action that gave rise to your issue. In respect of an issue which remains outstanding we will seek to reach an amicable resolution with you in a collaborative, co-operative spirit.

Stage Two
If such a resolution is not possible and you feel your issue has not been satisfactorily resolved, write to the Managing Director, Around Town Flats Limited, 208 Wilmslow Road, Fallowfield, Manchester with full details of your complaint.
The Managing Director will acknowledge your complaint within three working days.
Your issue will be investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint. The investigation will include the opportunity for you to explain the circumstances of your complaint.
If you are not satisfied with the outcome of our investigation, you are provided with a further opportunity to have the issue reviewed by the Managing Director.

Stage Three
In the event that the final review as detailed above still fails to satisfy your issue, then you are at liberty to have the matter referred to The Property Ombudsman. Any referral to the Ombudsman should be made within six months of our written confirmation of our Stage 2 review.
We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in house complaints procedure within 8 weeks from the date we receive your written notification.
The Property Ombudsman can be contacted online by visiting http://www.tpos.co.uk/contact.php or in writing to:

The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
or
Tel: 01722 333306 or
Fax: 01722 332296 or
Email: [email protected]

The principles on which our complaints procedure is based are:
Open access to the procedure;
Informal resolution of complaints where possible;
Positive action on the part of Around Town

 
Last updated at 10:18 AM 25/10/2021 by Charlene Blantern

Awards won by Around Town Flats, Manchester M14 6LF



Find the Best Agent to
Sell or Rent Your Home