Alphabet City Ltd
4.8/5, 106 reviews
95% recommended
97% sales valuation accuracy
95% sales fee satisfaction
88% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ... show more Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.

Our aim is that each client experiences first class attention to their needs.

We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £139,000 £493,000
Lettings 88% 95% £300 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 2 25 1 33 0 15 1 5 1
Areas covered
  • E14
  • SE1
  • E1
  • Canary Wharf Docklands
  • E2
  • East London
  • E3
  • E1W
  • E16
  • E6
  • E15
  • E17
  • E20
  • SE16
Address

49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS SAGEagent

“I would highly recommend alphabet city....”

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May 31,2022
Minithumbup
By: 'Emma'
May 31,2022
1 people found
this helpful
I would highly recommend alphabet city. The team have supported us with excellent service whilst we have rented our flat out and recently sold it. The whole team are approachable and helpful. Many thanks...
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“Great experience...”

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Mar 05,2022
Minithumbup
Caroline
Lydia
By: 'Vasilis'
Mar 05,2022
1 people found
this helpful
The employees were very helpful when I first viewed the apartment and went over the procedure simply and easily. During tenancy, they were easily accessible whenever we wanted. They have their own specialised maintenance website for fast and informative maintenance issues. Overall great experience. Had ...
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“1st Time Buyers. Great Experience...”

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Feb 07,2022
Minithumbup
Caroline
By: 'Peter'
Feb 07,2022
2 people found
this helpful
I used Alphabet City to purchase our first property with my partner. As first time buyers we done our research however we still needed support and guidance. From start to finish we got great service and support throughout the whole process. Viewings were easy to ...
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Was this helpful? Yes
By: Alphabet City Ltd
Feb 10, 2022
View all comments (1)
Dear Peter, thanks so much for your review. It was our pleasure to assist you both with the purchase of your first property. We understand that it can be a difficult process and are pleased that you received the support throughout. Thank you for recommending Alphabet City to others and we wish you all the best with your new home! Kind regards, Alphabet City ...

“From start to finish, Alpabeth city has been ......”

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Feb 01,2022
Minithumbup
Lydia
John
By: 'Tiziana'
Feb 01,2022
2 people found
this helpful
From start to finish, Alpabeth city has been great. Their team is incredibly helpful and reliable. We personally dealt with Lydia, Michelle, Caroline and John most of the times, thank you for your friendly, patient and professional first class service....
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Was this helpful? Yes
By: Alphabet City Ltd
Feb 10, 2022
View all comments (1)
Dear Tiziana, thanks so much for taking the time to leave us a review. It's great to hear that you found the team to be both patient and professional throughout your tenancy. We wish you all the best and if you are looking to rent in the area again, you know where we are! Kind regards, Alphabet City ...

“Very professional . I have worked with the ......”

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Jan 24,2022
Minithumbup
By: 'Lindy'
Jan 24,2022
2 people found
this helpful
Very professional . I have worked with the team at alphabet city for over 15 years , and in that time l have always had great tenants. Alphabet city always go that extra mile to fully support the landlord....
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By: Alphabet City Ltd
Feb 10, 2022
View all comments (1)
Dear Lindy, we really appreciate you taking the time to leave us a review. We are pleased to hear that you have always found the team to be both professional and supportive. Thank you for choosing Alphabet City to rent your property for over 15 years! We are thankful for your continued custom. Kind regards, Alphabet City ...

“Caroline and team were brilliant from start t......”

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Dec 20,2021
Minithumbup
Caroline
By: 'Ciaran Corsar'
Dec 20,2021
2 people found
this helpful
Caroline and team were brilliant from start to finish. Always available to answer questions and chase up those awkward things that always appear. Super professional but friendly and caring. Really appreciated all they did....
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Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Ciaran, thanks so much for taking the time to leave us a review. We really appreciate your kind words and are pleased that you valued the service you received. We wish you all the best & you know where we are if we can be of assistance in the future. Kind regards, Alphabet City ...

“Caroline and the team made everything incredi......”

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Dec 20,2021
Minithumbup
Caroline
By: 'Ciaran'
Dec 20,2021
2 people found
this helpful
Caroline and the team made everything incredibly easy to deal with. Always knew what was going on and super timely in informing us of what was occurring during the process. Professional and friendly. Took away a lot of the stress!!!...
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Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Ciaran, we really appreciate you taking the time to leave us a review. We are so glad to hear that you appreciated being kept informed throughout the process of your sale and that we made everything as easy as possible for you. Wishing you all the best and please contact us if we can be of assistance in the future. Kind regards, Alphabet City ...

“Profesional and diligent...”

Share on :
Dec 15,2021
Minithumbup
John
By: 'Eva'
Dec 15,2021
3 people found
this helpful
I found the communication open and timely. He took my comments on board and came back with solutions. Very pleased with the service....
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Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Eva, thanks so much for your positive feedback, it is very much appreciated. Having been a tenant of ours for several years, it's great to know that you were pleased with our service throughout your tenancy. We wish you all the best. Kind regards, Alphabet City ...

“Really Nice experience...”

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Dec 10,2021
Minithumbup
Rebekah
By: 'Sergio and Patricia'
Dec 10,2021
3 people found
this helpful
Hello, we are a Spanish couple that after a hard time trying to get out of a very unprofessional landlord we found this company, we have felt absolutely great with it, they helped us during the process of renting a new home. They perfectly understood ...
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Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Sergio & Patricia, thank you so much for your positive feedback. We are so pleased to hear that you found us to be both patient and helpful during your rental and that you would recommend our service to others. Thanks again and we hope you enjoy your tenancy. Kind regards, Alphabet City ...

“Exceptional assistance in the sale of our pro......”

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Aug 13,2021
Minithumbup
Caroline
By: 'Andrew'
Aug 13,2021
4 people found
this helpful
Exceptional assistance in the sale of our property, could not recommend more and well beyond what would be expected from an agent. Thank-you again!!...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Andrew, you're welcome and it was our pleasure to sell your property for you. We are pleased to hear that we exceeded your expectation and we wish you all the best. Kind Regards, Alphabet City ...

“Exceptional assistance in the sale of our pro......”

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Aug 13,2021
Minithumbup
Caroline
By: 'Andrew'
Aug 13,2021
4 people found
this helpful
Exceptional assistance in the sale of our property, could not recommend more and well beyond what would be expected from an agent. Thank-you again!!...
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Was this helpful? Yes
By: Caroline Conlon
Aug 13, 2021
View all comments (1)
Thank you for your lovely review, I am so pleased we were able to make this happen for you and the buyer. BR Caroline ...

“Excellent service! Very good communication an......”

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Feb 19,2021
Minithumbup
Caroline
By: 'Nayema'
Feb 19,2021
3 people found
this helpful
Excellent service! Very good communication and overall experience was made easy. Would recommend and would definitely use again to sell a property. No complaints....
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Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Nayema, thank you for taking the time to leave us a positive review. The Alphabet City team are pleased that you were happy with the communication you received throughout your sale. Thank you for recommending our service to potential clients and we look forward to being of assistance in the future. Best regards, Alphabet City ...

“Definitely recommend - buying and selling...”

Share on :
Feb 01,2021
Minithumbup
Caroline
Michelle
By: 'Ross'
Feb 01,2021
4 people found
this helpful
I've both bought and sold through Alphabet City and can thoroughly recommend their service. Both my purchase of the flat and then my sale of it 6 years later of weren't 100% straightforward, but I was impressed by Caroline's friendly, professional and thorough approach to getting things ...
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Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Ross, we appreciate you leaving your positive feedback about our service. It's always great to hear that based on your experience you would thoroughly recommend us to others, thank you! We wish you all the best and look forward to being of assistance in the future. Best regards, Alphabet City ...

“Amazing team, very professional. Caroline wen......”

Share on :
Dec 09,2020
Minithumbup
Caroline
By: 'Shama'
Dec 09,2020
4 people found
this helpful
Amazing team, very professional. Caroline went over and beyond. I'm so grateful to her with all her help and advices she gave me. Made everything go smoothly as possible. We brought the flat with Alphebet City and also sold it by them too. Outstanding service....
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Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Shama, thank you for your positive review. The team are thrilled to read your feedback and that you found the team to be professional throughout the process of your sale. We appreciate you choosing Alphabet City and look forward to being of assistance in the future. Best regards, Alphabet City ...

“Alphabet City has been managing my rental apa......”

Share on :
Oct 27,2020
Minithumbup
Michelle
Caroline
By: 'Tony'
Oct 27,2020
8 people found
this helpful
Alphabet City has been managing my rental apartment in Docklands for more than seven years. I want to say that I have always received the most magnificent service. The team there pays exceptional attention to detail both on my behalf and on behalf of my ...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Tony, we appreciate you taking the time to leave us a positive review. Thank you for choosing Alphabet City to manage your property. We're pleased to hear that you are happy with the professional, responsive and diligent service you receive from the management team. Thank you for recommending us to potential clients and we look forward continuing to be of assistance. Best Regards, Alphabet City ...

“I bought my property through Alphabet City in......”

Share on :
Sep 16,2020
Minithumbup
Caroline
Michelle
By: 'Irfan'
Sep 16,2020
5 people found
this helpful
I bought my property through Alphabet City in 2004. Subsequently rented the same property through them, and then recently sold my property via Alphabet City - all in all a 16 year relationship! My relationship with Alphabet City has lasted as long as it has for the ...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Irfan, thank you for your positive feedback. It's great to know the reasons why you used Alphabet City for over 16 years to both manage and sell your property. We appreciated your business over the years and we wish you all the best, Alphabet City ...

“Alphabet city made all the difference and got......”

Share on :
Jul 17,2020
Minithumbup
Caroline
By: 'Delphine'
Jul 17,2020
5 people found
this helpful
Alphabet city made all the difference and got our property sale over the finishing line. Very professional, knowledgeable and dedicated staff, they are customer focused and staff can be contacted directly. Having Caroline a phone call or text message away, on tap, made all the ...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Delphine, thanks for taking the time to leave your positive feedback. We're pleased to hear about the professional and diligent manner in which your sale was dealt with and subsequently contributed to it going through to completion. Thanks again and it's great to know that you would recommend Alphabet City to potential clients. Best regards, Alphabet City ...

“Outstanding service...”

Share on :
Mar 26,2020
Minithumbup
Rebekah
Lydia
By: 'Alex'
Mar 26,2020
6 people found
this helpful
Very happy with the service that Alphabet City provides, profesional and efficient, people you can truss. I definitely recommend this real estate agent. Especial thanks to Lydia, Rebeca and Caroline who are always there to help. Alex...
read full review
Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Alex, Thanks for your positive feedback, it's appreciated. We are pleased that you enjoyed your tenancy and the service that you received from the Alphabet City team. Wishing you all the best, Alphabet City ...

“Strongly recomended...”

Share on :
Feb 07,2020
Minithumbup
Caroline
By: 'Jon'
Feb 07,2020
6 people found
this helpful
Caroline of Alphabet City was professional throught our sales process and showed real persistence to get the deal over the line. I strongly recomend them....
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Jon, we appreciate your time in leaving us a positive review. It's great to hear about the professional and diligent service you received during the sale of your property. Thanks for choosing Alphabet City and recommending us to protentional clients. Best regards, Alphabet City ...

“Working with Caroline (Alphabet City) has bee......”

Share on :
Feb 07,2020
Minithumbup
Caroline
By: 'Sneha'
Feb 07,2020
6 people found
this helpful
Working with Caroline (Alphabet City) has been a wonderful experience. She was very professional, organized and meticulous throughout the property related transaction which made the entire process relatively stress-free for me. Thank you very much Caroline! Sneha...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
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Dear Sneha, It's great to hear your positive feedback and experience with us. We're pleased that we made the sales process as ‘stress-free’ as possible for you. We wish you all the best, Alphabet City ...

“very pleased to report 19 years of profession......”

Share on :
Dec 03,2019
Minithumbup
Lydia
Shoshannah
By: 'clive'
Dec 03,2019
6 people found
this helpful
very pleased to report 19 years of professional and friendly service from Alphabet City with helpful advice along the way , from letting a flat in Docklands to a satisfactory sale this year....
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Clive, goodness…19 years! Where does time go? Thank you so much for taking the time to leave positive feedback about the service you received from us over the years. We appreciate you choosing Alphabet City as your managing agents for so long. Wishing you all the best, Alphabet City ...

“Genuine appreciation for excellent service I really appreciated the care ......”

Share on :
Sep 13,2019
Minithumbup
Caroline
By: 'Sylvia'
Sep 13,2019
9 people found
this helpful
Genuine appreciation for excellent service I really appreciated the care and efficiency of all the staff at Alphabet City. Caroline went the extra mile to ensure that the communication between myself, the buyers and the solicitors went smoothly. She sorted out problems promptly so there ...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Sylvia, thanks for taking the time to leave your review and for choosing Alphabet City to both manage and sell your property. We are thrilled that you experienced the dedication of all of our teams over the years. Thanks again for your business and we are happy to be of assistance in the future. Best regards, Alphabet City ...

“Great support throughout the purchase...”

Share on :
May 16,2019
Minithumbup
Caroline
By: 'Senna'
May 16,2019
10 people found
this helpful
We purchased a flat through Alphabet City and worked with Caroline on this. Caroline was very honest from the start and was regularly touching base with both buyer and seller to keep things on track and we managed to get the purchase completed very smoothly. ...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Senna, we are pleased that you found the purchase of your property through Alphabet City to go smoothly. The sales team always work hard to make the process as easy as possible for all involved. Thanks for your positive review and all the best with your property. Best regards, Alphabet City ...

“Outstanding...”

Share on :
May 16,2019
Minithumbup
Caroline
Lydia
By: 'Ivan'
May 16,2019
10 people found
this helpful
I used Alphabet City for around a decade - managing my rental property and then selling it for me recently. You don't notice a good estate agent when things are going well - and I didn't have massive contact with them for a long time: ...
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Comment on agent fees
Good - worth every penny.
Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Ivan, thank you for taking the time to leave us a review. We are so pleased to hear about the positive experience you had with Alphabet City for over a decade. Thank you choosing us to be your agent and for recommending us to protentional clients. Best regards, Alphabet City ...

“Above and beyond...”

Share on :
May 08,2019
Minithumbup
Caroline
Michelle
By: 'The'
May 08,2019
10 people found
this helpful
We found ourselves in the unfortunate position of having to sell our brothers flat and had no idea where to start looking for an estate agent. Without a doubt when we chose Alphabet City to sell the flat we made the absolute correct decision. Caroline ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Thanks for taking the time to leave us a review about your experience. It's great to hear that you were pleased that you choose Alphabet City to sell your property and you appreciated the diligent, patient and professional nature of the team. Wishing you all the best, Alphabet City ...

“Always professional & friendly...”

Share on :
Apr 10,2019
Minithumbup
Lydia
Rebekah
By: 'Lydia'
Apr 10,2019
11 people found
this helpful
Alphabet City have been our agency for nearly three years and I have always found them to be professional, friendly and prompt in replying to any enquires we have had. I would recommend letting with this agency to friends and family....
read full review
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Lydia, thank you for taking the time to leave us a review. Our management team work hard to ensure our tenants have an enjoyable tenancy and are pleased that you found them to be friendly, professional and prompt. Thanks for recommending our service to others. Wish you all the best, Alphabet City ...

“Two more flats rented and under full management...”

Share on :
Mar 25,2019
Minithumbup
Rebekah
Michelle
By: 'Vaibhav'
Mar 25,2019
8 people found
this helpful
Within 6 months, I've let three of my properties on a full rental management basis with Alphabet City. Their team members are excellent communicators, courteous, sensible, effective, professional people. Two notes for landlords: 1. Care for your money - Alphabet City was good at creating win-win situations ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Vaibhav, thank you so much for taking the time to leave us a review. The team at Alphabet City are pleased to know that you are happy with the management service provided for many properties in your portfolio. Your continued business and recommendation to potential clients is greatly appreciated. We look forward to having a continued working relationship with you for many years to come. Best regards, Alphabet City ...

“Thank you from Italy...”

Share on :
Mar 22,2019
Minithumbup
Caroline
Michelle
By: 'satisfied'
Mar 22,2019
11 people found
this helpful
The experience i had all those years with the team has been great. Always very attentive, professional and very caring. The latest experience , the sales of my flat, has been complicated but I never had any hesitations, I had compleate trust on everyone at the ...
read full review
Comment on agent fees
great value and service
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Graziano, thank you for your positive feedback. It was a pleasure to be able to both rent and sell your property for you. It's great to hear that you were pleased with the work done by all of the Alphabet City team that assisted you over the years. We look forward to being of service in the future. Best regards, Alphabet City ...

“Property Sold !!...”

Share on :
Mar 14,2019
Minithumbup
Caroline
By: 'Five'
Mar 14,2019
10 people found
this helpful
Alphabet City Limehouse came strongly recommended and they lived up to their reputation of being professional, honest, courteous and swift. Always felt they worked hard in sourcing potential buyers and being kept uptodate with progress without prompting and felt very reassured as if I were ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
We really appreciate your feedback about your experience of selling your property with us. The Alphabet City team are thrilled to hear that you are happy with the professional service you received throughout your sale. Thank you for recommending our service to others. Best regards, Alphabet City ...

“Thank you...”

Share on :
Mar 12,2019
Minithumbup
By: 'Doreen'
Mar 12,2019
10 people found
this helpful
Christine, you have been outstanding. Thanks so much for all your help, the updates and great communication. It is really appreciated....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Hi Doreen, you’re welcome and it’s great to hear that you were pleased with the regular communication you received during your sale. Thanks for your positive review and choosing Alphabet City. Best regards, Alphabet City ...
No image available Caroline
(43)
No image available Michelle
(21)
No image available Lydia
(18)
No image available Rebekah
(9)
No image available Shoshannah
(5)
No image available John
No image available Amulya

Vendor Fees

Standard Fees

Sole Agency 2% + VAT (2.4% inc. VAT)
Where Alphabet City is the sole agent selling your property.

Multi Agency 3% + VAT (3.6% inc. VAT)
Where Alphabet City and other agents are instructed to sell.

If you wish to use Alphabet City to sell more than one property on your behalf, please contact us.

For answers to frequently asked questions please visit;

www.alphabetcity.co.uk/sell/sellers-faqs-fees-terms

Landlord Fees

Standard Fees

Fully Managed 15% + VAT

Alphabet City manages the property on a daily basis throughout the length of the tenancy. Click here for details of our Managed Service.

Let Only 10% + VAT

Alphabet City will arrange everything on your behalf up to the point of move in and the tenancy will then be handed over to you to manage. Click here for details of our Let Only Service.

If you wish Alphabet City to let or manage more than one property on your behalf, please contact us to discuss a tailored fee for your property transaction.

For a full breakdown of Alphabet City Company Charges please visit;

www.alphabetcity.co.uk/landlord/landlord-faq-fees-terms

Tenant Fees

We are a transparent agent, for a full breakdown of Alphabet City company charges please visit;

www.alphabetcity.co.uk/rent/rent-faq-fees-terms
Last updated at 19/10/2021, 11:50 AM by Alphabet City
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alphabet City is committed to providing a first-class service. Should you not be entirely satisfied, we want to hear from you so that we can put matters right and take steps to prevent the problem happening again.

To quickly resolve your complaint, please submit it in writing by either by email to Car[email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.

We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Last updated at 12:40 PM 03/12/2014 by allAgents

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