97% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
96% lettings fee satisfaction
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ...
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Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
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Latest Reviews
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5th Apr 2024
reviewed by 'Salman'
5th Apr 2024
reviewed by 'Tony Llewellyn'
18th Dec 2023
reviewed by 'Tony Llewellyn'
31st Jul 2023
reviewed by 'Christine Davies'
28th Jul 2023
reviewed by 'Carole'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £139,000 | £493,000 |
| Lettings | 90% | 96% | £300 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 3 | 25 | 1 | 36 | 0 | 20 | 1 | 6 | 1 |
Areas covered
- E14
- SE1
- E1
- Canary Wharf Docklands
- E2
- East London
- E3
- E1W
- E16
- E6
- E15
- E17
- E20
- SE16
Address
49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Dec 09,2020
Dec 09,2020
4
people found
this helpful
this helpful
Amazing team, very professional. Caroline went over and beyond. I'm so grateful to her with all her help and advices she gave me. Made everything go smoothly as possible. We brought the flat with Alphebet City and also sold it by them too. Outstanding service....
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Oct 12, 2021
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(1)
Dear Shama, thank you for your positive review. The team are thrilled to read your feedback and that you found the team to be professional throughout the process of your sale. We appreciate you choosing Alphabet City and look forward to being of assistance in the future. Best regards, Alphabet City ...
Nov 04,2020
Nov 04,2020
2
people found
this helpful
this helpful
The Alphabet team consistently went above and beyond expectations of rental property managers - supporting us as tenants from first enquiry to final checkout. They were responsive and personal, attentive to our specific needs, and problems (which were very few) were quickly solved. Highly recommended....
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Oct 12, 2021
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(2)
Dear Stephanie, the management team greatly appreciate your positive feedback. It's brilliant to know that the team exceeded your expectations and were pleased with the support you received throughout your tenancy. Thank you for recommending us to future tenants. Best regards, Alphabet City ...
Oct 27,2020
Oct 27,2020
8
people found
this helpful
this helpful
Alphabet City has been managing my rental apartment in Docklands for more than seven years. I want to say that I have always received the most magnificent service. The team there pays exceptional attention to detail both on my behalf and on behalf of my ...
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Oct 07, 2021
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(1)
Dear Tony, we appreciate you taking the time to leave us a positive review. Thank you for choosing Alphabet City to manage your property. We're pleased to hear that you are happy with the professional, responsive and diligent service you receive from the management team. Thank you for recommending us to potential clients and we look forward continuing to be of assistance. Best Regards, Alphabet City ...
Sep 16,2020
Sep 16,2020
5
people found
this helpful
this helpful
I bought my property through Alphabet City in 2004.
Subsequently rented the same property through them, and then recently sold my property via Alphabet City - all in all a 16 year relationship!
My relationship with Alphabet City has lasted as long as it has for the ...
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Oct 07, 2021
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Dear Irfan, thank you for your positive feedback. It's great to know the reasons why you used Alphabet City for over 16 years to both manage and sell your property. We appreciated your business over the years and we wish you all the best, Alphabet City ...
Jul 17,2020
Jul 17,2020
5
people found
this helpful
this helpful
Alphabet city made all the difference and got our property sale over the finishing line. Very professional, knowledgeable and dedicated staff, they are customer focused and staff can be contacted directly. Having Caroline a phone call or text message away, on tap, made all the ...
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Oct 07, 2021
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(1)
Dear Delphine, thanks for taking the time to leave your positive feedback. We're pleased to hear about the professional and diligent manner in which your sale was dealt with and subsequently contributed to it going through to completion. Thanks again and it's great to know that you would recommend Alphabet City to potential clients. Best regards, Alphabet City ...
Mar 26,2020
Mar 26,2020
6
people found
this helpful
this helpful
Very happy with the service that Alphabet City provides, profesional and efficient, people you can truss. I definitely recommend this real estate agent. Especial thanks to Lydia, Rebeca and Caroline who are always there to help.
Alex...
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Oct 07, 2021
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Dear Alex, Thanks for your positive feedback, it's appreciated. We are pleased that you enjoyed your tenancy and the service that you received from the Alphabet City team. Wishing you all the best, Alphabet City ...
Feb 07,2020
Feb 07,2020
6
people found
this helpful
this helpful
Caroline of Alphabet City was professional throught our sales process and showed real persistence to get the deal over the line. I strongly recomend them....
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Oct 07, 2021
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(1)
Dear Jon, we appreciate your time in leaving us a positive review. It's great to hear about the professional and diligent service you received during the sale of your property. Thanks for choosing Alphabet City and recommending us to protentional clients. Best regards, Alphabet City ...
Feb 07,2020
Feb 07,2020
6
people found
this helpful
this helpful
Working with Caroline (Alphabet City) has been a wonderful experience. She was very professional, organized and meticulous throughout the property related transaction which made the entire process relatively stress-free for me.
Thank you very much Caroline!
Sneha...
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Oct 07, 2021
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(1)
Dear Sneha, It's great to hear your positive feedback and experience with us. We're pleased that we made the sales process as ‘stress-free’ as possible for you. We wish you all the best, Alphabet City ...
Dec 03,2019
Dec 03,2019
6
people found
this helpful
this helpful
very pleased to report 19 years of professional and friendly service from Alphabet City with helpful advice along the way , from letting a flat in Docklands to a satisfactory sale this year....
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Oct 07, 2021
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(1)
Dear Clive, goodness…19 years! Where does time go? Thank you so much for taking the time to leave positive feedback about the service you received from us over the years. We appreciate you choosing Alphabet City as your managing agents for so long. Wishing you all the best, Alphabet City ...
Sep 13,2019
Sep 13,2019
9
people found
this helpful
this helpful
Genuine appreciation for excellent service
I really appreciated the care and efficiency of all the staff at Alphabet City.
Caroline went the extra mile to ensure that the communication between myself, the buyers and the solicitors went smoothly. She sorted out problems promptly so there ...
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Oct 07, 2021
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(1)
Dear Sylvia, thanks for taking the time to leave your review and for choosing Alphabet City to both manage and sell your property. We are thrilled that you experienced the dedication of all of our teams over the years. Thanks again for your business and we are happy to be of assistance in the future. Best regards, Alphabet City ...
May 16,2019
May 16,2019
10
people found
this helpful
this helpful
We purchased a flat through Alphabet City and worked with Caroline on this.
Caroline was very honest from the start and was regularly touching base with both buyer and seller to keep things on track and we managed to get the purchase completed very smoothly.
...
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Oct 07, 2021
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(1)
Dear Senna, we are pleased that you found the purchase of your property through Alphabet City to go smoothly. The sales team always work hard to make the process as easy as possible for all involved. Thanks for your positive review and all the best with your property. Best regards, Alphabet City ...
May 16,2019
May 16,2019
10
people found
this helpful
this helpful
I used Alphabet City for around a decade - managing my rental property and then selling it for me recently. You don't notice a good estate agent when things are going well - and I didn't have massive contact with them for a long time: ...
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Comment on agent fees
Good - worth every penny.
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Oct 07, 2021
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(1)
Dear Ivan, thank you for taking the time to leave us a review. We are so pleased to hear about the positive experience you had with Alphabet City for over a decade. Thank you choosing us to be your agent and for recommending us to protentional clients. Best regards, Alphabet City ...
May 08,2019
May 08,2019
10
people found
this helpful
this helpful
We found ourselves in the unfortunate position of having to sell our brothers flat and had no idea where to start looking for an estate agent. Without a doubt when we chose Alphabet City to sell the flat we made the absolute correct decision. Caroline ...
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Comment on agent fees
Very reasonable
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Oct 12, 2021
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(1)
Thanks for taking the time to leave us a review about your experience. It's great to hear that you were pleased that you choose Alphabet City to sell your property and you appreciated the diligent, patient and professional nature of the team. Wishing you all the best, Alphabet City ...
Apr 10,2019
Apr 10,2019
11
people found
this helpful
this helpful
Alphabet City have been our agency for nearly three years and I have always found them to be professional, friendly and prompt in replying to any enquires we have had. I would recommend letting with this agency to friends and family....
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Oct 12, 2021
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(1)
Dear Lydia, thank you for taking the time to leave us a review. Our management team work hard to ensure our tenants have an enjoyable tenancy and are pleased that you found them to be friendly, professional and prompt. Thanks for recommending our service to others. Wish you all the best, Alphabet City ...
Mar 25,2019
Mar 25,2019
8
people found
this helpful
this helpful
Within 6 months, I've let three of my properties on a full rental management basis with Alphabet City.
Their team members are excellent communicators, courteous, sensible, effective, professional people.
Two notes for landlords:
1. Care for your money - Alphabet City was good at creating win-win situations ...
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Comment on agent fees
Very competitive.
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Oct 12, 2021
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Dear Vaibhav, thank you so much for taking the time to leave us a review. The team at Alphabet City are pleased to know that you are happy with the management service provided for many properties in your portfolio. Your continued business and recommendation to potential clients is greatly appreciated. We look forward to having a continued working relationship with you for many years to come. Best regards, Alphabet City ...
Mar 22,2019
Mar 22,2019
11
people found
this helpful
this helpful
The experience i had all those years with the team has been great. Always very attentive, professional and very caring.
The latest experience , the sales of my flat, has been complicated but I never had any hesitations, I had compleate trust on everyone at the ...
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Comment on agent fees
great value and service
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Oct 12, 2021
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Dear Graziano, thank you for your positive feedback. It was a pleasure to be able to both rent and sell your property for you. It's great to hear that you were pleased with the work done by all of the Alphabet City team that assisted you over the years. We look forward to being of service in the future. Best regards, Alphabet City ...
Mar 14,2019
Mar 14,2019
10
people found
this helpful
this helpful
Alphabet City Limehouse came strongly recommended and they lived up to their reputation of being professional, honest, courteous and swift. Always felt they worked hard in sourcing potential buyers and being kept uptodate with progress without prompting and felt very reassured as if I were ...
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Comment on agent fees
Excellent
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Oct 12, 2021
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(1)
We really appreciate your feedback about your experience of selling your property with us. The Alphabet City team are thrilled to hear that you are happy with the professional service you received throughout your sale. Thank you for recommending our service to others. Best regards, Alphabet City ...
Mar 12,2019
Mar 12,2019
10
people found
this helpful
this helpful
Christine, you have been outstanding. Thanks so much for all your help, the updates and great communication. It is really appreciated....
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Comment on agent fees
Fair
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Oct 12, 2021
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Hi Doreen, you’re welcome and it’s great to hear that you were pleased with the regular communication you received during your sale. Thanks for your positive review and choosing Alphabet City. Best regards, Alphabet City ...
Mar 08,2019
Mar 08,2019
10
people found
this helpful
this helpful
As a first time seller Caroline and the team were extremely supportive and helpful, they guided me through every step, recommended a great solicitor and provide regular feedback and updates, I couldn't have asked for more. It was comforting having such a friendly and knowledgeable ...
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Comment on agent fees
Very Good
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Oct 12, 2021
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Dear Sam, thanks for taking the time to leave a positive review about your experience. We’re pleased that you were happy with the service and communication you received during the sale of your property. Wishing you all the best, Alphabet City ...
Mar 07,2019
Mar 07,2019
9
people found
this helpful
this helpful
Excellent service in helping us sell our flat and buy a new home at the same time. Very complicated sale but Agent manage to pull everything together. Very pleased with the service provided....
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Comment on agent fees
Good
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Oct 12, 2021
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Dear Alex, thanks for taking the time to leave us a positive review the service you received, all the team at Alphabet City appreciate it. It was a pleasure to help you during the sale of your flat and the purchase of another. We look forward to being of assistance in the future. Best Regards, Alphabet City ...
Nov 13,2018
Nov 13,2018
10
people found
this helpful
this helpful
Caroline and Michelle from Alphabet managed the sale of my 1 bed flat in Westferry.
I found their professional advice to be accurate and always in my best interests.
Alphabet are efficient and responsive at all times.
They were particularly helpful in keeping the sale moving, ...
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Comment on agent fees
Fees were significantly lower than all other quotes.
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Oct 12, 2021
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Dear Dom, thanks for your positive review and choosing Alphabet City to sell your property. It’s always great to hear that you appreciated the updates and communication throughout the process. Thanks again and we wish you all the best, Alphabet City ...
Oct 08,2018
Oct 08,2018
12
people found
this helpful
this helpful
It has recently been my pleasure to rent my 1 bed flat in E14 through Alphabet City on full management basis. As a landlord with a medium size portfolio spanning a few cities, I know what makes a good and a bad estate agent as I've ...
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Comment on agent fees
Not only are their prices very reasonable, but also it seems to me that they don't cut corners like many others do.
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Aug 27,2018
Aug 27,2018
13
people found
this helpful
this helpful
Excellent service. Friendly, helpful, professional and calm thoughout a tricky move. Kept our move on track and did all the chasing for. Highly recommended....
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Comment on agent fees
Usual fees for the area.
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Oct 12, 2021
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Dear Sarah, thanks for your positive feedback, it's greatly appreciated. It's brilliant to hear that you found the team helpful, friendly and professional. Thanks for choosing us and recommending our service to others. Wishing you all the best, Alphabet City ...
Jul 18,2018
Jul 18,2018
10
people found
this helpful
this helpful
Caroline and her team acted as agent for the seller from which we purchased our flat - they were very responsive and helpful throughout the process, and we felt like we were treated fairly and professionally at all times. Great service, very friendly people, and ...
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Oct 12, 2021
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Dear Alix, we appreciate your positive feedback of your experience of purchasing a property through us. It's great to hear that you found the team to be both professional and responsive. We look forward to being of assistance in the future. Best regards, Alphabet City ...
Jul 17,2018
Jul 17,2018
12
people found
this helpful
this helpful
From the very start these two people have shown a real personal interest in the property and getting the best possible deal for me. The professional care and experience of all the staff gave me confidence that they would eventually achieve a sale. It's nice ...
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Comment on agent fees
For the work that was carried out I really can't complain about the fees which were very good and most reasonable.
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Oct 07, 2021
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Dear Lloyd, thank you for taking the time to leave your positive review. We're pleased that you were happy with the professional service you received from the Alphabet City team during the sale of your property. Best regards, Alphabet City ...
Jul 06,2018
Jul 06,2018
9
people found
this helpful
this helpful
The agents involved went beyond my expectations in ensuring a complicated sale got completed. They made themselves accessible at all times .
I will surely recommend the company....
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Comment on agent fees
Fees were good.
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Oct 07, 2021
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Dear Dayo, thank you for taking the time to leave your positive feedback. It was our pleasure to help you during the sale of your flat. We're pleased to hear that we exceeded your expectations and that you would recommend Alphabet City to potential clients. Best regards, Alphabet City ...
Jun 28,2018
Jun 28,2018
12
people found
this helpful
this helpful
We had a good working relationship throughout the whole process. No need to chase the matter. Received updates regularly. The staff was very tenacious in seeing things through thus avoiding delays and keeping pace with each stage. Most impressive....
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Comment on agent fees
Very reasonable.
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Oct 07, 2021
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Dear Donovan, thanks so much for taking the time to leave your positive review and for choosing Alphabet City to sell your property. It’s always great to hear that you appreciated the regular updates and communication throughout the process. Thanks again! Best regards, Alphabet City ...
Jun 22,2018
Jun 22,2018
12
people found
this helpful
this helpful
As this was our first house purchase, Caroline was always on hand to help guide us through the process as buyers.
She was always on the case; happy to follow up with the seller's solicitor when the process stalled. She chased on the seller side, ...
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Oct 07, 2021
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Dear Simon, it was our pleasure to guide you through the purchase of your first property. We appreciate your positive feedback on the teams responsiveness throughout the sale process. Thank you and we look forward to being of assistance in the future. Best regards, Alphabet City ...
Jun 19,2018
Jun 19,2018
14
people found
this helpful
this helpful
From 2013 to 2017 Alphabet City acted as the letting agent for our Westferry flat, and then as the selling agent when we sold it. They were at all times extremely helpful and efficient. Whenever an issue arose whilst we were letting the flat, they would swiftly ...
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Comment on agent fees
Very reasonable
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Oct 07, 2021
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Dear Paul, we appreciate your positive review and business over the years. Thanks for choosing Alphabet City to both manage and sell your property. It’s brilliant to hear than you had a positive experience with all of the Alphabet City team and that you would recommend us to potential clients.
Thanks again and we wish you all the best, Alphabet City ...
Apr 18,2018
Apr 18,2018
11
people found
this helpful
this helpful
These guys are very responsive, accommodating and professional. Best agents I've ever rented from. Happy to recommend highly to anyone....
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Comment on agent fees
Fine
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Oct 07, 2021
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Dear Paul, thanks for your positive feedback. We always take pleasure in receiving reviews from happy tenants and thank you for your high recommendation to others. Best regards, Alphabet City ...
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Vendor Fees
Standard FeesSole Agency 2% + VAT (2.4% inc. VAT)
Where Alphabet City is the sole agent selling your property.
Multi Agency 3% + VAT (3.6% inc. VAT)
Where Alphabet City and other agents are instructed to sell.
If you wish to use Alphabet City to sell more than one property on your behalf, please contact us.
For answers to frequently asked questions please visit;
www.alphabetcity.co.uk/sell/sellers-faqs-fees-terms
Landlord Fees
Standard FeesFully Managed 15% + VAT
Alphabet City manages the property on a daily basis throughout the length of the tenancy. Click here for details of our Managed Service.
Let Only 10% + VAT
Alphabet City will arrange everything on your behalf up to the point of move in and the tenancy will then be handed over to you to manage. Click here for details of our Let Only Service.
If you wish Alphabet City to let or manage more than one property on your behalf, please contact us to discuss a tailored fee for your property transaction.
For a full breakdown of Alphabet City Company Charges please visit;
www.alphabetcity.co.uk/landlord/landlord-faq-fees-terms
Tenant Fees
We are a transparent agent, for a full breakdown of Alphabet City company charges please visit;www.alphabetcity.co.uk/rent/rent-faq-fees-terms Last updated at 19/10/2021, 11:50 AM by Alphabet City
Complaints Procedure
Alphabet City is committed to providing a first-class service. Should you not be entirely satisfied, we want to hear from you so that we can put matters right and take steps to prevent the problem happening again.
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Last updated at 12:40 PM 03/12/2014 by allAgents
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Best Estate Agent in E14 
