Limehouse London, London, E14
4.8/5, 117 reviews
95% recommended
97% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“Caroline and team were brilliant from start t......”

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Dec 20,2021
Minithumbup
Caroline
By: 'Ciaran Corsar'
Dec 20,2021
2 people found
this helpful
Caroline and team were brilliant from start to finish. Always available to answer questions and chase up those awkward things that always appear. Super professional but friendly and caring. Really appreciated all they did.
Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
Dear Ciaran, thanks so much for taking the time to leave us a review. We really appreciate your kind words and are pleased that you valued the service you received. We wish you all the best & you know where we are if we can be of assistance in the future. Kind regards, Alphabet City

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Opening Hours
Address

Alphabet City Ltd
49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £139,000 £493,000
Lettings 89% 96% £300 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 3 25 1 36 0 19 1 6 1
Areas covered
  • E14
  • SE1
  • E1
  • Canary Wharf Docklands
  • E2
  • East London
  • E3
  • E1W
  • E16
  • E6
  • E15
  • E17
  • E20
  • SE16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties

“Alphabet City is top class. Thoroughly professionally with a personal touch....”

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Dec 18,2023
Minithumbup
By: 'Tony Llewellyn'
Dec 18,2023
0 people found
this helpful
Alphabet City has managed my rental property for over 10 years. I cannot praise its staff highly enough. They have made my life so easy and stress free by finding tenants, decorating, buying new furniture when needed, overseeing repairs and replacing kitchen machines. Rent has always ...
read full review
Was this helpful? Yes

“Walking the walk...”

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Dec 18,2023
Minithumbup
Michelle
Caroline
By: 'Ian'
Dec 18,2023
0 people found
this helpful
I am very happy with the service provided by Alphabet City. Michelle and Caroline in particular have represented my interests to my freeholder very well over an extended period of time during which many issues needed to be pursued. Full marks for persistence....
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“Alphabet City As Agents for Tenancy and Sales...”

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Jul 31,2023
Minithumbup
By: 'Christine Davies'
Jul 31,2023
0 people found
this helpful
I have worked with Alphabet City for over 20 years and their service and support as agents for renting and selling has always been diligent and efficient. Everyone is very helpful and supportive....
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“Caroline and Michelle have been fantastic con......”

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Jul 28,2023
Minithumbup
Caroline
Michelle
By: 'Carole'
Jul 28,2023
0 people found
this helpful
Caroline and Michelle have been fantastic contacts from the first visit to completion. The sale has been extremely complex and long but Caroline was able to bring her knowledge and experience at the best times possible to ensure that we were all successful in this ...
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Was this helpful? Yes

“Superb agency, highly recommend if selling...”

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Mar 09,2023
Minithumbup
Caroline
Michelle
By: 'James and Seema Martin'
Mar 09,2023
0 people found
this helpful
Unfailing support through a long process of selling our flat in London. Professional and knowledgeable to the end. More agencies need to take a leaf out of their books. Caroline and Michelle are consummate professionals who know their stuff inside and out. Thank you so ...
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“Excellent Professional ServiceI cannot fault......”

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Nov 04,2022
Minithumbup
Caroline
Amulya
By: 'Excellent Professional Service'
Nov 04,2022
0 people found
this helpful
Excellent Professional Service I cannot fault the great service that I received from Caroline and her team at Alphabet City re the marketing of my property. Consistently supportive throughout the process, I was fully informed and advised throughout. Thank you, ABC, for your help and ...
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Was this helpful? Yes
By: Alphabet City Ltd
Nov 08, 2022
View all comments (1)
Dear Customer, we really appreciate you taking the time to leave us a review. It's great to know that you found the service you received to be both excellent and professional throughout your sale. Thanks for recommending us to others. Wishing you all the best. Kind regards, Alphabet City ...

“The personal touch...”

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Oct 07,2022
Minithumbup
Caroline
By: 'Mike'
Oct 07,2022
1 people found
this helpful
Caroline and her team helped us every step of the way through our purchase. From the viewing to completion, they kept in touch between us and the seller keeping us all up to date. They are a small team with a personal touch and got ...
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Oct 26, 2022
View all comments (1)
Dear Mike, we really appreciate you taking time to leave your positive feedback. It's brilliant to hear that you found Caroline and the team to be helpful and informative throughout your sale. As a boutique agent, we always want to deliver a personal service to every client and we're so pleased that you experienced that! Wishing you all the best. Kind regards, Alphabet City ...

“I have received great support throughout the ......”

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Aug 22,2022
Minithumbup
Caroline
By: 'Lukas'
Aug 22,2022
1 people found
this helpful
I have received great support throughout the entire purchasing process which took toughly four months. The agency was always very quick, knowledgeable and professional...
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Was this helpful? Yes
By: Alphabet City Ltd
Oct 26, 2022
View all comments (1)
Dear Lukas, thanks so much for taking the time to leave your positive feedback. We're pleased to hear about the professional and supportive manner in which your purchase was processed. Thanks again and please reach out if we can be of assistance in the future. Best regards, Alphabet City ...

“Very pleased with consistently efficient, fri......”

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Aug 22,2022
Minithumbdown
Caroline
Michelle
By: 'Caje'
Aug 22,2022
1 people found
this helpful
Very pleased with consistently efficient, friendly and professional service. All staff at Canary Wharf likewise had similar professional work ethos...
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Was this helpful? Yes
By: Alphabet City Ltd
Oct 26, 2022
View all comments (1)
Dear Caje, we really appreciate your review, thank you. It's wonderful to hear that you found the team to be efficient, friendly and professional. We always pride ourselves on delivery high levels of service and are so glad you found that to be the case as one of our landlords. Wishing you all the best and always happy to be of assistance in the future. Kind regards, Alphabet City ... ...

“Caroline Conlon was very helpful especially d......”

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Aug 15,2022
Minithumbup
Caroline
By: 'DMH'
Aug 15,2022
1 people found
this helpful
Caroline Conlon was very helpful especially dealing with solicitors Caroline Conlon was very helpful especially dealing with solicitors Caroline Conlon was very helpful especially dealing with solicitors...
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Was this helpful? Yes
By: Alphabet City Ltd
Oct 26, 2022
View all comments (1)
Dear DMH, thanks so much for taking the time to leave us a review. We're so glad to hear that you appreciated how Caroline dealt with the solicitors throughout the process of your sale. We know that many sales wouldn't reach completion without her expertise! Wishing you all the best and please contact us if we can be of assistance in the future. Kind regards, Alphabet City ...

“Great agents, very helpful and attentive at a......”

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Aug 09,2022
Minithumbup
Caroline
Amulya
By: 'oluseyi Ajewole'
Aug 09,2022
1 people found
this helpful
Great agents, very helpful and attentive at all times. Caroline and Amulya were particularly great. I would highly recommend the team...
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Oct 26, 2022
View all comments (1)
Hi oluseyi, thanks so much for your review. We are so glad to hear that you found us to be attentive and helpful throughout the process of your purchase. Wishing you all the best. Kind regards, Alphabet City ...

“I would highly recommend alphabet city....”

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May 31,2022
Minithumbup
Lydia
Rebekah
By: 'Emma'
May 31,2022
2 people found
this helpful
I would highly recommend alphabet city. The team have supported us with excellent service whilst we have rented our flat out and recently sold it. The whole team are approachable and helpful. Many thanks...
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Oct 26, 2022
View all comments (1)
Dear Emma, thanks so much for taking the time to leave us a review. We really appreciate your kind words and are pleased that you valued the service you received both as a landlord and vendor. We wish you all the best & you know where we are if we can be of assistance in the future. Kind regards, Alphabet City ...

“Great experience...”

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Mar 05,2022
Minithumbup
Caroline
Lydia
By: 'Vasilis'
Mar 05,2022
2 people found
this helpful
The employees were very helpful when I first viewed the apartment and went over the procedure simply and easily. During tenancy, they were easily accessible whenever we wanted. They have their own specialised maintenance website for fast and informative maintenance issues. Overall great experience. Had ...
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Was this helpful? Yes
By: Alphabet City Ltd
Oct 26, 2022
View all comments (1)
Dear Vasilis, thanks so much for your review. We're pleased to hear that you found it easy to report maintenance through our bespoke website and that the team were easily accessible throughout your tenancy. Wishing you all the best and if you are looking to rent in the area again, you know where we are! Kind regards, Alphabet City ...

“1st Time Buyers. Great Experience...”

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Feb 07,2022
Minithumbup
Caroline
By: 'Peter'
Feb 07,2022
3 people found
this helpful
I used Alphabet City to purchase our first property with my partner. As first time buyers we done our research however we still needed support and guidance. From start to finish we got great service and support throughout the whole process. Viewings were easy to ...
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Feb 10, 2022
View all comments (1)
Dear Peter, thanks so much for your review. It was our pleasure to assist you both with the purchase of your first property. We understand that it can be a difficult process and are pleased that you received the support throughout. Thank you for recommending Alphabet City to others and we wish you all the best with your new home! Kind regards, Alphabet City ...

“From start to finish, Alpabeth city has been ......”

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Feb 01,2022
Minithumbup
Lydia
John
By: 'Tiziana'
Feb 01,2022
2 people found
this helpful
From start to finish, Alpabeth city has been great. Their team is incredibly helpful and reliable. We personally dealt with Lydia, Michelle, Caroline and John most of the times, thank you for your friendly, patient and professional first class service....
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Feb 10, 2022
View all comments (1)
Dear Tiziana, thanks so much for taking the time to leave us a review. It's great to hear that you found the team to be both patient and professional throughout your tenancy. We wish you all the best and if you are looking to rent in the area again, you know where we are! Kind regards, Alphabet City ...

“Very professional . I have worked with the ......”

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Jan 24,2022
Minithumbup
Lydia
Rebekah
By: 'Lindy'
Jan 24,2022
2 people found
this helpful
Very professional . I have worked with the team at alphabet city for over 15 years , and in that time l have always had great tenants. Alphabet city always go that extra mile to fully support the landlord....
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Feb 10, 2022
View all comments (1)
Dear Lindy, we really appreciate you taking the time to leave us a review. We are pleased to hear that you have always found the team to be both professional and supportive. Thank you for choosing Alphabet City to rent your property for over 15 years! We are thankful for your continued custom. Kind regards, Alphabet City ...

“Caroline and team were brilliant from start t......”

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Dec 20,2021
Minithumbup
Caroline
By: 'Ciaran Corsar'
Dec 20,2021
2 people found
this helpful
Caroline and team were brilliant from start to finish. Always available to answer questions and chase up those awkward things that always appear. Super professional but friendly and caring. Really appreciated all they did....
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Ciaran, thanks so much for taking the time to leave us a review. We really appreciate your kind words and are pleased that you valued the service you received. We wish you all the best & you know where we are if we can be of assistance in the future. Kind regards, Alphabet City ...

“Caroline and the team made everything incredi......”

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Dec 20,2021
Minithumbup
Caroline
By: 'Ciaran'
Dec 20,2021
2 people found
this helpful
Caroline and the team made everything incredibly easy to deal with. Always knew what was going on and super timely in informing us of what was occurring during the process. Professional and friendly. Took away a lot of the stress!!!...
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Ciaran, we really appreciate you taking the time to leave us a review. We are so glad to hear that you appreciated being kept informed throughout the process of your sale and that we made everything as easy as possible for you. Wishing you all the best and please contact us if we can be of assistance in the future. Kind regards, Alphabet City ...

“Profesional and diligent...”

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Dec 15,2021
Minithumbup
John
Rebekah
By: 'Eva'
Dec 15,2021
3 people found
this helpful
I found the communication open and timely. He took my comments on board and came back with solutions. Very pleased with the service....
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Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Eva, thanks so much for your positive feedback, it is very much appreciated. Having been a tenant of ours for several years, it's great to know that you were pleased with our service throughout your tenancy. We wish you all the best. Kind regards, Alphabet City ...

“Really Nice experience...”

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Dec 10,2021
Minithumbup
Rebekah
John
By: 'Sergio and Patricia'
Dec 10,2021
3 people found
this helpful
Hello, we are a Spanish couple that after a hard time trying to get out of a very unprofessional landlord we found this company, we have felt absolutely great with it, they helped us during the process of renting a new home. They perfectly understood ...
read full review
Was this helpful? Yes
By: Alphabet City Ltd
Jan 08, 2022
View all comments (1)
Dear Sergio & Patricia, thank you so much for your positive feedback. We are so pleased to hear that you found us to be both patient and helpful during your rental and that you would recommend our service to others. Thanks again and we hope you enjoy your tenancy. Kind regards, Alphabet City ...

“Exceptional assistance in the sale of our pro......”

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Aug 13,2021
Minithumbup
Caroline
By: 'Andrew'
Aug 13,2021
4 people found
this helpful
Exceptional assistance in the sale of our property, could not recommend more and well beyond what would be expected from an agent. Thank-you again!!...
read full review
Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Andrew, you're welcome and it was our pleasure to sell your property for you. We are pleased to hear that we exceeded your expectation and we wish you all the best. Kind Regards, Alphabet City ...

“Exceptional assistance in the sale of our pro......”

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Aug 13,2021
Minithumbup
Caroline
By: 'Andrew'
Aug 13,2021
4 people found
this helpful
Exceptional assistance in the sale of our property, could not recommend more and well beyond what would be expected from an agent. Thank-you again!!...
read full review
Was this helpful? Yes
By: Caroline Conlon
Aug 13, 2021
View all comments (1)
Thank you for your lovely review, I am so pleased we were able to make this happen for you and the buyer. BR Caroline ...

“Excellent service! Very good communication an......”

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Feb 19,2021
Minithumbup
Caroline
By: 'Nayema'
Feb 19,2021
3 people found
this helpful
Excellent service! Very good communication and overall experience was made easy. Would recommend and would definitely use again to sell a property. No complaints....
read full review
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Nayema, thank you for taking the time to leave us a positive review. The Alphabet City team are pleased that you were happy with the communication you received throughout your sale. Thank you for recommending our service to potential clients and we look forward to being of assistance in the future. Best regards, Alphabet City ...

“Definitely recommend - buying and selling...”

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Feb 01,2021
Minithumbup
Caroline
Michelle
By: 'Ross'
Feb 01,2021
4 people found
this helpful
I've both bought and sold through Alphabet City and can thoroughly recommend their service. Both my purchase of the flat and then my sale of it 6 years later of weren't 100% straightforward, but I was impressed by Caroline's friendly, professional and thorough approach to getting things ...
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Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Ross, we appreciate you leaving your positive feedback about our service. It's always great to hear that based on your experience you would thoroughly recommend us to others, thank you! We wish you all the best and look forward to being of assistance in the future. Best regards, Alphabet City ...

“Amazing team, very professional. Caroline wen......”

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Dec 09,2020
Minithumbup
Caroline
By: 'Shama'
Dec 09,2020
4 people found
this helpful
Amazing team, very professional. Caroline went over and beyond. I'm so grateful to her with all her help and advices she gave me. Made everything go smoothly as possible. We brought the flat with Alphebet City and also sold it by them too. Outstanding service....
read full review
Was this helpful? Yes
By: Alphabet City
Oct 12, 2021
View all comments (1)
Dear Shama, thank you for your positive review. The team are thrilled to read your feedback and that you found the team to be professional throughout the process of your sale. We appreciate you choosing Alphabet City and look forward to being of assistance in the future. Best regards, Alphabet City ...

“Alphabet City has been managing my rental apa......”

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Oct 27,2020
Minithumbup
Michelle
Caroline
By: 'Tony'
Oct 27,2020
8 people found
this helpful
Alphabet City has been managing my rental apartment in Docklands for more than seven years. I want to say that I have always received the most magnificent service. The team there pays exceptional attention to detail both on my behalf and on behalf of my ...
read full review
Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Tony, we appreciate you taking the time to leave us a positive review. Thank you for choosing Alphabet City to manage your property. We're pleased to hear that you are happy with the professional, responsive and diligent service you receive from the management team. Thank you for recommending us to potential clients and we look forward continuing to be of assistance. Best Regards, Alphabet City ...

“I bought my property through Alphabet City in......”

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Sep 16,2020
Minithumbup
Caroline
Michelle
By: 'Irfan'
Sep 16,2020
5 people found
this helpful
I bought my property through Alphabet City in 2004. Subsequently rented the same property through them, and then recently sold my property via Alphabet City - all in all a 16 year relationship! My relationship with Alphabet City has lasted as long as it has for the ...
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Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Irfan, thank you for your positive feedback. It's great to know the reasons why you used Alphabet City for over 16 years to both manage and sell your property. We appreciated your business over the years and we wish you all the best, Alphabet City ...

“Alphabet city made all the difference and got......”

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Jul 17,2020
Minithumbup
Caroline
By: 'Delphine'
Jul 17,2020
5 people found
this helpful
Alphabet city made all the difference and got our property sale over the finishing line. Very professional, knowledgeable and dedicated staff, they are customer focused and staff can be contacted directly. Having Caroline a phone call or text message away, on tap, made all the ...
read full review
Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Delphine, thanks for taking the time to leave your positive feedback. We're pleased to hear about the professional and diligent manner in which your sale was dealt with and subsequently contributed to it going through to completion. Thanks again and it's great to know that you would recommend Alphabet City to potential clients. Best regards, Alphabet City ...

“Outstanding service...”

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Mar 26,2020
Minithumbup
Rebekah
Lydia
By: 'Alex'
Mar 26,2020
6 people found
this helpful
Very happy with the service that Alphabet City provides, profesional and efficient, people you can truss. I definitely recommend this real estate agent. Especial thanks to Lydia, Rebeca and Caroline who are always there to help. Alex...
read full review
Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Alex, Thanks for your positive feedback, it's appreciated. We are pleased that you enjoyed your tenancy and the service that you received from the Alphabet City team. Wishing you all the best, Alphabet City ...

“Strongly recomended...”

Share on :
Feb 07,2020
Minithumbup
Caroline
By: 'Jon'
Feb 07,2020
6 people found
this helpful
Caroline of Alphabet City was professional throught our sales process and showed real persistence to get the deal over the line. I strongly recomend them....
read full review
Was this helpful? Yes
By: Alphabet City
Oct 07, 2021
View all comments (1)
Dear Jon, we appreciate your time in leaving us a positive review. It's great to hear about the professional and diligent service you received during the sale of your property. Thanks for choosing Alphabet City and recommending us to protentional clients. Best regards, Alphabet City ...
No image available Caroline
(52)
No image available Michelle
(25)
No image available Lydia
(20)
No image available Rebekah
(12)
No image available Shoshannah
(5)
No image available John
No image available Amulya

Vendor Fees

Standard Fees

Sole Agency 2% + VAT (2.4% inc. VAT)
Where Alphabet City is the sole agent selling your property.

Multi Agency 3% + VAT (3.6% inc. VAT)
Where Alphabet City and other agents are instructed to sell.

If you wish to use Alphabet City to sell more than one property on your behalf, please contact us.

For answers to frequently asked questions please visit;

www.alphabetcity.co.uk/sell/sellers-faqs-fees-terms

Landlord Fees

Standard Fees

Fully Managed 15% + VAT

Alphabet City manages the property on a daily basis throughout the length of the tenancy. Click here for details of our Managed Service.

Let Only 10% + VAT

Alphabet City will arrange everything on your behalf up to the point of move in and the tenancy will then be handed over to you to manage. Click here for details of our Let Only Service.

If you wish Alphabet City to let or manage more than one property on your behalf, please contact us to discuss a tailored fee for your property transaction.

For a full breakdown of Alphabet City Company Charges please visit;

www.alphabetcity.co.uk/landlord/landlord-faq-fees-terms

Tenant Fees

We are a transparent agent, for a full breakdown of Alphabet City company charges please visit;

www.alphabetcity.co.uk/rent/rent-faq-fees-terms
Last updated at 19/10/2021, 11:50 AM by Alphabet City
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alphabet City is committed to providing a first-class service. Should you not be entirely satisfied, we want to hear from you so that we can put matters right and take steps to prevent the problem happening again.

To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.

We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Last updated at 12:40 PM 03/12/2014 by allAgents

Awards won by Alphabet City Ltd, London E14 8HN



Get in touch with

Alphabet City Ltd

Branch - Limehouse London, London, E14