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    Rebekah Ibrahim
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    Kadon Gittins
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    Michelle Conlon
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    Caroline Conlon
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    Lydia Ibrahim
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    Christine Charles
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    Margret Downton
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    Shoshanna Turner
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    Diana Frutos
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    Kadon
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    Minette
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.

Our aim is that each client experiences first class attention to their needs.

We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Ou
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49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666

 


Properties for sale
Properties for rent
Aug 03,2016
Minithumbup
By:
Aug 03,2016
2 people found
this helpful
Alphabet city's team members namely Diana Furtos, Caroline Conlon and Christine Charles have helped us tremendously during the whole process of our home purchase. They were very attentive, not pushy at all and very helpful. We were very satisfied by their work and we would definitely recommend them to our friends and family members....
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Jul 15,2016
Minithumbup
By:
Jul 15,2016
3 people found
this helpful
I have let my property through Alphabet City for most of the current millennium and they have provided an exceptionally good service throughout.The team is efficient, business-like, yet friendly and flexible in approach - nothing appears to be too much trouble. Because they are such a well-honed and close-knit team, working with them does not feel like working with the average estate agent. I recommend them wholeheartedly....
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Comment on agent fees
Very competitive and reasonable rates.
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
7 people found
this helpful
My husband and I were looking for a flat on E14, we had a very clear list of what the flat must and must not have. After being in contact with a few agencies and having experience a lot misses (outside of budget, not the correct location or not good flat conditions) we found Alphabet City Diana was very professional from day one, understood what we wanted and helped us to find exactly what we were looking for. The moving in process was very smooth - I have to say the best we've had by far afte...
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What agent could do to change your mind?
Very reasonable tenant's fees
Comment on agent fees
Very reasonable tenant's fees
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
8 people found
this helpful
My husband and I asked Alphabet City to give a valuation on our apartment and when they arrived, on time, we were extremely impressed. They were both extremely smart (but not 'overdressed') and well spoken. They were very professional and went through everything with us to our satisfaction and so we there and then decided to appoint Alphabet City as agents to sell our property. A couple of days later they returned together with their photographer who was also very professional and most helpfu...
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Comment on agent fees
As we subsequently sold privately prior to any public offer we paid a 'Withdrawal Fee' which we were quite happy with as we felt it was very reasonable given the effort to which Christine and Kadon had gone (including the photographer!). We were also initially happy with the commission rate had the sale progressed to completion via Alphabet City.
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
11 people found
this helpful
Alphabet City rented out my apartment in Barrier Point and always did an excellent job making sure it was always occupied and fixed problems as they arose. Last year I decided to sell the property and Christine Charles led the process. She gave outstanding service along with the rest of the team. Communication with me was first class and her tenacity in following things through was second to none....
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What agent could do to change your mind?
They negotiated a percentage that I was happy with.
Comment on agent fees
They negotiated a percentage that I was happy with.
Was this helpful? Yes
Dec 18,2015
Minithumbup
By:
Dec 18,2015
13 people found
this helpful
Alphabet City has provided excellent service throughout the length of our tenancy. From arranging the initial viewing, ensuring simple and transparent let sign on process, clear communication to providing support for any arising issues. They when over and beyond the required responsibility as letting agents to ensure we could find a suitable new place at the end of our tenancy. Would be happy to recommend them to anyone and / or rent with them again....
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Comment on agent fees
Fees were very reasonable - below the market average.
Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
17 people found
this helpful
The staff at Alphabet city were extremely professional and considerate throughout our tenancy. All queries / questions that we had were quickly dealt with and we were always satisfied with the response given. When there were maintenance issues with the flat a technician was swiftly sent and we were always informed of any fee that would need to be paid, as well as asking us whether we are comfortable to proceed. At the end of our occupancy we were forced to request an extension of our tenancy co...
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Sep 08,2015
Minithumbup
By:
Sep 08,2015
17 people found
this helpful
I recently bought a property through Alphabet City but live in Lancashire. Christine Charles was my agent and was excellent; she was highly professional, helpful and intervened positively to enable the sale to proceed when the vendors solicitors were blocking the sale. On completion she was helpful with introducing builders for renovations; much appreciated as I live so far from London. I would have no hesitation in recommending Alphabet City and in particular Christine Charles....
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What agent could do to change your mind?
I was the buyer so no fee paid
Comment on agent fees
I was the buyer so no fee paid
Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
16 people found
this helpful
I have worked with Alphabet City agents for more than a year as a tenant. They have done an excellent job managing the flat that I am currently renting starting from the initial property search. They carefully listened to me, understood my requirements and found just the perfect property for me without trying to coerce me into renting any other one I did not like. The day to day management is simply outstanding. All maintenance requests are handled in a timely fashion and repairmen are sometimes...
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Aug 20,2015
Minithumbup
By:
Aug 20,2015
16 people found
this helpful
I have used Alphabet City as my letting agent as well as for the sale of the same property. I have only the best to say about this estate agency. They are professional, friendly and they certainly know their market. I would highly recommend them....
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Jul 15,2015
Minithumbup
By:
Jul 15,2015
24 people found
this helpful
We have rented a flat via Alphabet City for almost a year and only have an wonderful experiences. They always welcome any query and issue with a smile, everyone in the team is extremely competent and patient. I never encountered any negative experience at all. On the contrary, when situations were difficult and where other agencies would say no, the staff at Alphabet City always did their best to try and say yes when possible. For example we've had issues with our bank that caused a delay in p...
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What agent could do to change your mind?
Not excessive and well worth it considering the great service they provide. Before renting a place with Alphabet City, I always thought it was ridiculous for agencies to charge that much, just to have us sign a piece of paper. But there, the staff was available every day to help us with anything, and the fees are really justified!
Comment on agent fees
Not excessive and well worth it considering the great service they provide. Before renting a place with Alphabet City, I always thought it was ridiculous for agencies to charge that much, just to have us sign a piece of paper. But there, the staff was available every day to help us with anything, and the fees are really justified!
Was this helpful? Yes
Jun 15,2015
Minithumbup
By:
Jun 15,2015
24 people found
this helpful
I just bought a property advertised by Alphabet City. Alphabet City team was amazing through out the whole process. Especially Christine and Kadon were very helpful. We will highly recommend Alphabet city....
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Apr 16,2015
Minithumbup
By:
Apr 16,2015
31 people found
this helpful
Helpful and efficient are the words we want to use to mention this agency. My wife and I are very pleased with the support and help from them. Everyone at alphabetcity was really helpful through out our stay at Mudchute@Isle of dogs....
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Mar 12,2015
Minithumbup
By:
Mar 12,2015
34 people found
this helpful
Both Rebekah and Caroline were very helpfull when things went wrong with the apartment. Very friendly and helpful...
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Feb 20,2015
Minithumbup
By:
Feb 20,2015
31 people found
this helpful
I have been renting a flat for almost 4 years now with Alphabet City, they are exellent estate agents, my best experience so far in London. Whenever something breaks in the flat I have it serviced during the same day, they make my life very easy and also help me negotiate the terms of renewal of my contract for the last three years. I fully recomend their services!...
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Was this helpful? Yes
By: Alphabet City Team
Feb 24, 2015
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Dear Happy Customer, we really appreciate you taking the time to write a review about the service that you have received while renting through Alphabet City. It has been a pleasure having you as a tenant and are happy to hear that you would recommend our agency. Life is busy for everyone which is why we always try to ensure that any maintenance issues are addressed with a matter of urgency. Thank you, from all the team at Alphabet City....
Feb 13,2015
Minithumbup
By:
Feb 13,2015
36 people found
this helpful
I am delighted with Alphabet City and the way they handled my purchase from start to finish. I was particularly pleased with Christine and the way she kept in touch with me throughout the process. I was always fully informed and updated. Christine also kept on top of the solicitors and worked hard to keep the sale together. I was also grateful to Lydia for explaining how I could best handle the subsequent rental of my purchase and the necessary work that needed to be done to contribute towards t...
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By: Alphabet City Team
Feb 18, 2015
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Dear Mr Jones, Thank You for your review. It has been a pleasure in assisting you in the purchase of your property, project managing the interior design after completion and the subsequent rental and management of it thereafter. At Alphabet City we always strive to provide the highest level of customer service throughout the company and we are thrilled that you have got to experience this in your property transaction. Thanks again for your review. Kind Regards, from all the team at Alphabet Ci....
Jan 30,2015
Minithumbup
By:
Jan 30,2015
32 people found
this helpful
We rented through Alphabet City for 4 years and found them very professional and efficient, and the renting process was straightforward and easy. They are a friendly and approachable company, and always resolved any issues or queries quickly. While the property was being marketed they were considerate towards us and flexible regarding viewings. We are sorry to leave them!...
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By: Alphabet City Team
Feb 18, 2015
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Dear Lara, Thank you so much for taking the time to write a review about the service you received at Alphabet City. It is always our aim at Alphabet City to ensure our tenants enjoy their tenancy and we are so happy that you were pleased with the service that you received over the 4 years of renting with us. It's a shame to loose such lovely tenants and we wish you and your family all the best. Kind Regards, the Alphabet City Team....
Jan 25,2015
Minithumbup
By:
Jan 25,2015
37 people found
this helpful
From the moment that I walked into the Alphabet City office some months' ago, I knew that I had found the people that I wanted to work with in finding a new flat. Not only was their approach friendly and professional, it was honest (this meant much to me at the time as I'd only recently been given the ΓƒΒ’Γ’β€šΒ¬Γ…β€œrun aroundΓƒΒ’Γ’β€šΒ¬Γ‚Β by a couple of other local agents)! Through Alphabet City I was able to find a property that perfectly matched my needs, and again, just a few months af...
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Was this helpful? Yes
By: Alphabet City Team
Feb 12, 2015
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Dear Ziggy, many thanks for taking the time to leave us this lovely review. We are pleased that we were able to assist you in finding an investment property in the area and then later letting it on your behalf. It has been a pleasure doing business with you and we look forward to a growing business relationship. Kind Regards, from all the team at Alphabet City....
Jan 23,2015
Minithumbup
By:
Jan 23,2015
42 people found
this helpful
Alphabet City has provided great service throughout the property renting process. Everything from arranging the viewing, sorting out the administration, confirming the reference, inventory, agreement handling was done promptly and in very professional manner. Their representatives are very responsive, friendly and helpful with any kind of query. Definitely would recommend and would not hesitate to use them again....
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Comment on agent fees
The fees charge were adequate for the services provided. Not overpriced as other agencies.
Was this helpful? Yes
By: Alphabet City Team
Feb 18, 2015
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Dear Peter & Silvia, Many Thanks for taking the time to write this review of the service that you received at Alphabet City. It's wonderful to receive such positive feedback from you both. We know that moving home can be a stressful time and we always strive to make the process as streamlined as possible for our clients. We are thrilled you experienced that with us. We look forward to you enjoying your tenancy with us. Kind Regards, from all the team at Alphabet City....
Jan 09,2015
Minithumbup
By:
Jan 09,2015
36 people found
this helpful
Thank you for your services and advice which were excellent as usual. We have been with you since 1999 - I think that in its self says it all. Keep it going, you are a good team!...
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Was this helpful? Yes
By: Alphabet City Team
Feb 18, 2015
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Dear Mr Baldwin, we would like to take this opportunity to Thank You for your review. It has been an absolute pleasure managing your property over the past 16 years and we really appreciate your loyalty. When Alphabet City was established it was always our goal to provide the highest level of customer service to our clients and to maintain long standing working relationships...well that is definitely the case with you! We thank you again for your continued business and support over the years ....
Dec 29,2014
Minithumbup
By:
Dec 29,2014
38 people found
this helpful
We rented a property for 4 years through Alphabet City, and I have to say they are head and shoulders above all the Agents I have ever dealt with. Professional, friendly, effective. Any queries were well dealt with, and we were supported through out the tenancy. If any issues arose, they were responsive and caring. I never felt like we were just a "number" with them. We moved out in August 2014, and the move out process were well handled and we got our full deposit back, even after a m...
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Was this helpful? Yes
By: Alphabet City Team
Feb 19, 2015
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Dear Londontown, we really love to hear that our tenants enjoyed their time while renting through Alphabet City. It was a pleasure to have your family as tenants over the 4 years and we were sad to loose you. We appreciate hearing such positive feedback from our clients and your review is praise indeed! We are happy that you received the high level of customer service that is the ethos of our company. Thanks so much for the review & please contact us if you are looking for a property in the....
Dec 28,2014
Minithumbup
By:
Dec 28,2014
34 people found
this helpful
It is always a pleasure to deal with the staff of Alphabet City. They have responded all our requests promptly with polite manner, and all the issues have been dealt with in a effective and efficient way....
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Was this helpful? Yes
By: Alphabet City Team
Feb 24, 2015
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Dear The City Rooms, thank you so much for your kind review. We have enjoyed our corporate relationship over the past couple of years and housing your clients. We feel that it is essential to address any queries or maintenance issues with a proactive approach to maintain happy tenants...this is in everyone's best interest. We look forward to your continued business. Thanks again, from all the team at Alphabet City....
Dec 27,2014
Minithumbup
By:
Dec 27,2014
36 people found
this helpful
Shoshannah and all the team have been excellent. Prompt service, excellent quality inventory and condition report. Only been with them for 6 months - so far the best agency I've had dealings with (out of many)....
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By: Alphabet City Team
Feb 24, 2015
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Dear Paul, we are delighted to read your review of the service that you have experienced renting through us. Thanks for your feedback on the inventory report...the quality of these reports for both tenants and landlords cannot be underestimated. Providing a prompt service to our clients is crucial living in such a fast paced society and we appreciate you noticing this. Thank you - from all the team at Alphabet City....
Dec 26,2014
Minithumbup
By:
Dec 26,2014
36 people found
this helpful
My family is very please with the service provided by Alphabet city during the last year and a half, time that we have been using its service. They helped us to find the right property for us and since then they have been very attentive, dealing with any problems that have arisen with the property very efficiently. All the staff is very friendly and always ready to help....
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Was this helpful? Yes
Dec 24,2014
Minithumbup
By:
Dec 24,2014
35 people found
this helpful
Alphabet City managed an apartment for me for many years after I was relocated. During those years Lydia and Michelle kept up just the right level of contact, calling or emailing me when decisions were needed but never bothering me unnecessarily. When I sold the place, I went with Alphabet City. They did a terrific job, giving me just the right amount of feedback on potential buyers, keeping the solicitors in line and managing the closing process. I would definitely go with them again....
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Was this helpful? Yes
Dec 24,2014
Minithumbup
By:
Dec 24,2014
35 people found
this helpful
We are very pleased with the service provided by Lydia and her team at Alphabet City. Not only did they succeeded in finding a perfect flat for our needs but also they have been very helpful and kind throughout the whole tenancy. We are really satisfied with their service....
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Was this helpful? Yes
Dec 24,2014
Minithumbup
By:
Dec 24,2014
38 people found
this helpful
I havent selected a staff member to mention as all of the staff we have dealt with the last year have been fantastic! One of my biggest compliments to Alphabet city is that they are prompt at returning phone calls. Also the last month they have bent over backwards to assist maintenance staff who needed to gain entry in to the premises while we were not here, all the while keeping us updated. Thank you Alphabet city staff for a super service and excellent customer service!...
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Was this helpful? Yes
Dec 19,2014
Minithumbup
By:
Dec 19,2014
35 people found
this helpful
I really would like to thank Christine and valuable team of Alphabet City for their best support provided in selling my property. I appreciate their professional approach and positive attitudes which helped me to sell my property in a short time and hassle free. I definately would recommend Alphabet City to everyone who need a reliable agent....
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Was this helpful? Yes
Oct 06,2014
Minithumbup
By:
Oct 06,2014
25 people found
this helpful
I have just bought my flat which was marketed by Alphabet City (September 2014). I found the team at Alphabet City very helpful, with a very poorly responsive seller (out of the country) Christine and Caroline went further than expected to ensure I had enough information to be comfortable with persuing the purchase of my new flat. When it came towards the point of exchange and completion, due to my poorly picked conveyancers being very unresponsive, Michelle played a pivotal role in ensuring ...
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Was this helpful? Yes
Sep 19,2014
Minithumbdown
By:
Sep 19,2014
2 people found
this helpful
I have used Alphabet City for a year. The fees charged by the agency were not clear. Just before signing the contract they would ask for different things which have never mentioned before. Property details were not clear as well - they don't seem to know anything about the flat just want to take your money. When you want to move out they charge you from the deposit for cleaning and repainting of the entire flat - just because of one small poster mark on the wall. Agency is managing the flat and ...
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Was this helpful? Yes
Areas covered
  • E14
  • SE1
  • E1
  • Canary Wharf Docklands
  • E2
  • East London
  • E3
  • E16
  • E6
  • E15
  • E17
  • E20
  • SE16

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 2 15 1 7 0 8 0 4 1

Job vacancies

Please see a list of jobs available

Agent Fees

Competitive.
Last updated at 12:40 PM 03/12/2014 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:40 PM 03/12/2014 by allAgents

Awards won by Alphabet City Ltd

Individual Branch Awards

Rebekah Ibrahim - no image available Rebekah Ibrahim
Lettings Manager
3 reviews

About Rebekah No description set View full profile
Kadon Gittins - no image available Kadon Gittins
5 reviews

About Kadon No description set View full profile
Michelle Conlon - no image available Michelle Conlon
Director
5 reviews

About Michelle No description set View full profile
Caroline Conlon - no image available Caroline Conlon
Director
7 reviews

About Caroline No description set View full profile
Lydia Ibrahim - no image available Lydia Ibrahim
Property Management
9 reviews

About Lydia No description set View full profile
Christine Charles - no image available Christine Charles
Sales Negotiator
13 reviews

About Christine No description set View full profile
Margret Downton - no image available Margret Downton
Lettings and Sales Negotiator
0 reviews

About Margret No description set View full profile
Shoshanna Turner - no image available Shoshanna Turner
Administrator
2 reviews

About Shoshanna No description set View full profile
Diana Frutos - no image available Diana Frutos
Lettings Negotiator
1 reviews

About Diana No description set View full profile
Kadon  - upload your photo Kadon
1 reviews

About Kadon No description set View full profile
Minette  - upload your photo Minette
2 reviews

About Minette No description set View full profile

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