Alphabet City Ltd
4.8/5, 83 reviews
94% recommended
95% sales valuation accuracy
93% sales fee satisfaction
86% lettings valuation accuracy
94% lettings fee satisfaction
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ... show more Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.

Our aim is that each client experiences first class attention to their needs.

We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
Alphabet City Estate & Letting agents in Canary Wharf - Property for sale or rent

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 93% £139,000 £490,000
Lettings 86% 94% £300 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 2 18 1 23 0 13 1 4 1
Areas covered
  • E14
  • SE1
  • E1
  • Canary Wharf Docklands
  • E2
  • East London
  • E3
  • E16
  • E6
  • E15
  • E17
  • E20
  • SE16
Address

49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS

“Strongly recomended...”

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Feb 07,2020
Minithumbup
By: 'Jon Wolff'
Feb 07,2020
0 people found
this helpful
Caroline of Alphabet City was professional throught our sales process and showed real persistence to get the deal over the line. I strongly recomend them....
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“Working with Caroline (Alphabet City) has bee......”

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Feb 07,2020
Minithumbup
By: 'Sneha Chitre'
Feb 07,2020
0 people found
this helpful
Working with Caroline (Alphabet City) has been a wonderful experience. She was very professional, organized and meticulous throughout the property related transaction which made the entire process relatively stress-free for me. Thank you very much Caroline! Sneha...
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“very pleased to report 19 years of profession......”

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Dec 03,2019
Minithumbup
By: 'clive over'
Dec 03,2019
1 people found
this helpful
very pleased to report 19 years of professional and friendly service from Alphabet City with helpful advice along the way , from letting a flat in Docklands to a satisfactory sale this year....
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“Genuine appreciation for excellent service I really appreciated the care ......”

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Sep 13,2019
Minithumbup
By: 'Sylvia'
Sep 13,2019
3 people found
this helpful
Genuine appreciation for excellent service I really appreciated the care and efficiency of all the staff at Alphabet City. Caroline went the extra mile to ensure that the communication between myself, the buyers and the solicitors went smoothly. She sorted out problems promptly so there ...
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“Great support throughout the purchase...”

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May 16,2019
Minithumbup
By: 'Senna'
May 16,2019
4 people found
this helpful
We purchased a flat through Alphabet City and worked with Caroline on this. Caroline was very honest from the start and was regularly touching base with both buyer and seller to keep things on track and we managed to get the purchase completed very smoothly. ...
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“Outstanding...”

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May 16,2019
Minithumbup
By: 'Ivan'
May 16,2019
4 people found
this helpful
I used Alphabet City for around a decade - managing my rental property and then selling it for me recently. You don't notice a good estate agent when things are going well - and I didn't have massive contact with them for a long time: ...
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Comment on agent fees
Good - worth every penny.
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“Above and beyond...”

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May 08,2019
Minithumbup
By: 'The Morris Family'
May 08,2019
5 people found
this helpful
We found ourselves in the unfortunate position of having to sell our brothers flat and had no idea where to start looking for an estate agent. Without a doubt when we chose Alphabet City to sell the flat we made the absolute correct decision. Caroline ...
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Comment on agent fees
Very reasonable
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“Always professional & friendly...”

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Apr 10,2019
Minithumbup
By: 'Lydia'
Apr 10,2019
7 people found
this helpful
Alphabet City have been our agency for nearly three years and I have always found them to be professional, friendly and prompt in replying to any enquires we have had. I would recommend letting with this agency to friends and family....
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“Thank you from Italy...”

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Mar 22,2019
Minithumbup
By: 'satisfied Italian'
Mar 22,2019
7 people found
this helpful
The experience i had all those years with the team has been great. Always very attentive, professional and very caring. The latest experience , the sales of my flat, has been complicated but I never had any hesitations, I had compleate trust on everyone at the ...
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Comment on agent fees
great value and service
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“Property Sold !!...”

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Mar 14,2019
Minithumbup
By: 'Five Star'
Mar 14,2019
6 people found
this helpful
Alphabet City Limehouse came strongly recommended and they lived up to their reputation of being professional, honest, courteous and swift. Always felt they worked hard in sourcing potential buyers and being kept uptodate with progress without prompting and felt very reassured as if I were ...
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Comment on agent fees
Excellent
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“Thank you...”

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Mar 12,2019
Minithumbup
By: 'Doreen & Alex'
Mar 12,2019
6 people found
this helpful
Christine, you have been outstanding. Thanks so much for all your help, the updates and great communication. It is really appreciated....
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Comment on agent fees
Fair
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“Excellent Service...”

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Mar 08,2019
Minithumbup
By: 'Sam'
Mar 08,2019
6 people found
this helpful
As a first time seller Caroline and the team were extremely supportive and helpful, they guided me through every step, recommended a great solicitor and provide regular feedback and updates, I couldn't have asked for more. It was comforting having such a friendly and knowledgeable ...
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Comment on agent fees
Very Good
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“Excellent service in helping us sell our flat and buy ......”

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Mar 07,2019
Minithumbup
By: 'Alex'
Mar 07,2019
5 people found
this helpful
Excellent service in helping us sell our flat and buy a new home at the same time. Very complicated sale but Agent manage to pull everything together. Very pleased with the service provided....
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Comment on agent fees
Good
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“Successful property sale...”

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Nov 13,2018
Minithumbup
By: 'Dom'
Nov 13,2018
7 people found
this helpful
Caroline and Michelle from Alphabet managed the sale of my 1 bed flat in Westferry. I found their professional advice to be accurate and always in my best interests. Alphabet are efficient and responsive at all times. They were particularly helpful in keeping the sale moving, ...
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Comment on agent fees
Fees were significantly lower than all other quotes.
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“Brilliant boutique estate agency...”

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Oct 08,2018
Minithumbup
By: 'Vaibhav Negi'
Oct 08,2018
9 people found
this helpful
It has recently been my pleasure to rent my 1 bed flat in E14 through Alphabet City on full management basis. As a landlord with a medium size portfolio spanning a few cities, I know what makes a good and a bad estate agent as I've ...
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Comment on agent fees
Not only are their prices very reasonable, but also it seems to me that they don't cut corners like many others do.
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“Excellent friendly service....”

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Aug 27,2018
Minithumbup
By: 'Sarah'
Aug 27,2018
11 people found
this helpful
Excellent service. Friendly, helpful, professional and calm thoughout a tricky move. Kept our move on track and did all the chasing for. Highly recommended....
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Comment on agent fees
Usual fees for the area.
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“Great service - very responsive...”

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Jul 18,2018
Minithumbup
By: 'Alix & Jerome'
Jul 18,2018
8 people found
this helpful
Caroline and her team acted as agent for the seller from which we purchased our flat - they were very responsive and helpful throughout the process, and we felt like we were treated fairly and professionally at all times. Great service, very friendly people, and ...
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“Norfolk road sale...”

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Jul 17,2018
Minithumbup
By: 'Lloyd Stewart'
Jul 17,2018
10 people found
this helpful
From the very start these two people have shown a real personal interest in the property and getting the best possible deal for me. The professional care and experience of all the staff gave me confidence that they would eventually achieve a sale. It's nice ...
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Comment on agent fees
For the work that was carried out I really can't complain about the fees which were very good and most reasonable.
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“Property Sale...”

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Jul 06,2018
Minithumbup
By: 'Dayo'
Jul 06,2018
8 people found
this helpful
The agents involved went beyond my expectations in ensuring a complicated sale got completed. They made themselves accessible at all times . I will surely recommend the company....
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Comment on agent fees
Fees were good.
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“Good communication and advice throughout....”

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Jun 28,2018
Minithumbup
By: 'Donovan Stewart'
Jun 28,2018
11 people found
this helpful
We had a good working relationship throughout the whole process. No need to chase the matter. Received updates regularly. The staff was very tenacious in seeing things through thus avoiding delays and keeping pace with each stage. Most impressive....
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Comment on agent fees
Very reasonable.
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“On hand, on the case, on the ball!...”

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Jun 22,2018
Minithumbup
By: 'Simon & Jamie'
Jun 22,2018
11 people found
this helpful
As this was our first house purchase, Caroline was always on hand to help guide us through the process as buyers. She was always on the case; happy to follow up with the seller's solicitor when the process stalled. She chased on the seller side, ...
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“Very helpful both letting and selling...”

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Jun 19,2018
Minithumbup
By: 'Simon B'
Jun 19,2018
12 people found
this helpful
From 2013 to 2017 Alphabet City acted as the letting agent for our Westferry flat, and then as the selling agent when we sold it. They were at all times extremely helpful and efficient. Whenever an issue arose whilst we were letting the flat, they would swiftly ...
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Comment on agent fees
Very reasonable
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“Best agent...”

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Apr 18,2018
Minithumbup
By: 'Paul'
Apr 18,2018
10 people found
this helpful
These guys are very responsive, accommodating and professional. Best agents I've ever rented from. Happy to recommend highly to anyone....
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Comment on agent fees
Fine
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“I have used Alphabet to sell a number of properties, ......”

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Jan 09,2018
Minithumbup
By: 'Winston Crawford'
Jan 09,2018
11 people found
this helpful
I have used Alphabet to sell a number of properties, they are totally professional and keep me up to date with were we are within the sales process. There fees are excellent, nothing is to much for them and they go the extra mile. No ...
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Comment on agent fees
Agents fees were excellent
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“I would like to say a huge thank you to ......”

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Oct 27,2017
Minithumbup
By: 'Phoebe'
Oct 27,2017
14 people found
this helpful
I would like to say a huge thank you to Christine for her help and support during the process of marketing my property. Christine was very knowledgeable of the market and used all means to give my property maximum exposure to prospective buyers. Christine's support ...
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Comment on agent fees
the fees were the most competitive i was offered and felt like good value for money because i was dealing with someone who was highly professional and trustworthy
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“I have been using AC for a number of years ......”

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Sep 17,2017
Minithumbup
By: 'Withheld'
Sep 17,2017
16 people found
this helpful
I have been using AC for a number of years with respect to my buy to lets. They have provided me a great service and have provided good advice and recommendations in particular when things went wrong recently on one property. They have always found ...
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Comment on agent fees
Agents fees are competitive
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“Organised and professional in their approach, quick to highlight problems ......”

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Sep 05,2017
Minithumbup
By: 'Menelaos'
Sep 05,2017
15 people found
this helpful
Organised and professional in their approach, quick to highlight problems and take appropriate action. I've been renting my property through them for the last 6 years and I'm completely satisfied....
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Comment on agent fees
Standard London fees for managing the property (13.5%) but rates improved with continuing tenancy.
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“The team here were amazing. The reason I went with ......”

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Sep 04,2017
Minithumbup
By: 'Donna French'
Sep 04,2017
15 people found
this helpful
The team here were amazing. The reason I went with them was because they said that they were different because they pushed the sale through and kept things moving along. I don't think we would have been able to conclude this sale without them. They ...
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Comment on agent fees
Good.
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“From start to finish, I was very impressed by the ......”

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Aug 16,2017
Minithumbup
By: 'Philip'
Aug 16,2017
19 people found
this helpful
From start to finish, I was very impressed by the professionalism, speed and helpfulness of both Caroline and Christine in arranging and managing this sale for me. I found they were completely on top of the detail and followed up carefully and persistently both sets ...
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Comment on agent fees
The fees I paid were reasonable.
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By: Caroline Conlon
Aug 23, 2017
View all comments (1)
Thank you Philip, we appreciate the good review and your business during the last four years. ...

“We rented flat using this agency for 8 months in the ......”

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May 10,2017
Minithumbup
By: 'Sergei and Olga'
May 10,2017
17 people found
this helpful
We rented flat using this agency for 8 months in the Isle of Dogs, and are very happy with the level of service. There were a few issues with the property in the course of renting, but they were all promptly resolved - thanks to Lydia, ...
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Comment on agent fees
reasonable fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:40 PM 03/12/2014 by allAgents

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