Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.

Our aim is that each client experiences first class attention to their needs.

We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Ou
Read full description...Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.

Our aim is that each client experiences first class attention to their needs.

We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
Alphabet City Ltd

49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666

“Brilliant boutique estate agency...”

Oct 08,2018
Minithumbup
By: 'Vaibhav Negi'
Oct 08,2018
2 people found
this helpful
It has recently been my pleasure to rent my 1 bed flat in E14 through Alphabet City on full management basis. As a landlord with a medium size portfolio spanning a few cities, I know what makes a good and a bad estate agent as I'...
read full review
Comment on agent fees
Not only are their prices very reasonable, but also it seems to me that they don't cut corners like many others do.
Was this helpful? Yes

“Excellent friendly service....”

Aug 27,2018
Minithumbup
By: 'Sarah'
Aug 27,2018
4 people found
this helpful
Excellent service. Friendly, helpful, professional and calm thoughout a tricky move. Kept our move on track and did all the chasing for. Highly recommended....
read full review
Comment on agent fees
Usual fees for the area.
Was this helpful? Yes

“Great service - very responsive...”

Jul 18,2018
Minithumbup
By: 'Alix & Jerome'
Jul 18,2018
2 people found
this helpful
Caroline and her team acted as agent for the seller from which we purchased our flat - they were very responsive and helpful throughout the process, and we felt like we were treated fairly and professionally at all times. Great service, very friendly people, and ...
read full review
Was this helpful? Yes

“Norfolk road sale...”

Jul 17,2018
Minithumbup
By: 'Lloyd Stewart'
Jul 17,2018
3 people found
this helpful
From the very start these two people have shown a real personal interest in the property and getting the best possible deal for me. The professional care and experience of all the staff gave me confidence that they would eventually achieve a sale. It's ...
read full review
Comment on agent fees
For the work that was carried out I really can't complain about the fees which were very good and most reasonable.
Was this helpful? Yes

“Property Sale...”

Jul 06,2018
Minithumbup
By: 'Dayo'
Jul 06,2018
2 people found
this helpful
The agents involved went beyond my expectations in ensuring a complicated sale got completed. They made themselves accessible at all times . I will surely recommend the company....
read full review
Comment on agent fees
Fees were good.
Was this helpful? Yes

“Good communication and advice throughout....”

Jun 28,2018
Minithumbup
By: 'Donovan Stewart'
Jun 28,2018
5 people found
this helpful
We had a good working relationship throughout the whole process. No need to chase the matter. Received updates regularly. The staff was very tenacious in seeing things through thus avoiding delays and keeping pace with each stage. Most impressive....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“On hand, on the case, on the ball!...”

Jun 22,2018
Minithumbup
By: 'Simon & Jamie'
Jun 22,2018
5 people found
this helpful
As this was our first house purchase, Caroline was always on hand to help guide us through the process as buyers. She was always on the case; happy to follow up with the seller's solicitor when the process stalled. She chased on the seller ...
read full review
Was this helpful? Yes

“Very helpful both letting and selling...”

Jun 19,2018
Minithumbup
By: 'Simon B'
Jun 19,2018
6 people found
this helpful
From 2013 to 2017 Alphabet City acted as the letting agent for our Westferry flat, and then as the selling agent when we sold it. They were at all times extremely helpful and efficient. Whenever an issue arose whilst we were letting the flat, they would swiftly ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Best agent...”

Apr 18,2018
Minithumbup
By: 'Paul'
Apr 18,2018
4 people found
this helpful
These guys are very responsive, accommodating and professional. Best agents I've ever rented from. Happy to recommend highly to anyone....
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Jan 09,2018
Minithumbup
By: 'Winston Crawford'
Jan 09,2018
5 people found
this helpful
I have used Alphabet to sell a number of properties, they are totally professional and keep me up to date with were we are within the sales process. There fees are excellent, nothing is to much for them and they go the extra mile. No ...
read full review
Comment on agent fees
Agents fees were excellent
Was this helpful? Yes
Oct 27,2017
Minithumbup
By: 'Phoebe'
Oct 27,2017
8 people found
this helpful
I would like to say a huge thank you to Christine for her help and support during the process of marketing my property. Christine was very knowledgeable of the market and used all means to give my property maximum exposure to prospective buyers. Christine's ...
read full review
Comment on agent fees
the fees were the most competitive i was offered and felt like good value for money because i was dealing with someone who was highly professional and trustworthy
Was this helpful? Yes
Sep 17,2017
Minithumbup
By: 'Withheld'
Sep 17,2017
10 people found
this helpful
I have been using AC for a number of years with respect to my buy to lets. They have provided me a great service and have provided good advice and recommendations in particular when things went wrong recently on one property. They have always found ...
read full review
Comment on agent fees
Agents fees are competitive
Was this helpful? Yes
Sep 05,2017
Minithumbup
By: 'Menelaos'
Sep 05,2017
9 people found
this helpful
Organised and professional in their approach, quick to highlight problems and take appropriate action. I've been renting my property through them for the last 6 years and I'm completely satisfied....
read full review
Comment on agent fees
Standard London fees for managing the property (13.5%) but rates improved with continuing tenancy.
Was this helpful? Yes
Sep 04,2017
Minithumbup
By: 'Donna French'
Sep 04,2017
9 people found
this helpful
The team here were amazing. The reason I went with them was because they said that they were different because they pushed the sale through and kept things moving along. I don't think we would have been able to conclude this sale without them. They ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Aug 16,2017
Minithumbup
By: 'Philip'
Aug 16,2017
13 people found
this helpful
From start to finish, I was very impressed by the professionalism, speed and helpfulness of both Caroline and Christine in arranging and managing this sale for me. I found they were completely on top of the detail and followed up carefully and persistently both sets ...
read full review
Comment on agent fees
The fees I paid were reasonable.
Was this helpful? Yes
By: Caroline Conlon
Aug 23, 2017
View all comments (1)
Thank you Philip, we appreciate the good review and your business during the last four years. ...
May 10,2017
Minithumbup
By: 'Sergei and Olga'
May 10,2017
11 people found
this helpful
We rented flat using this agency for 8 months in the Isle of Dogs, and are very happy with the level of service. There were a few issues with the property in the course of renting, but they were all promptly resolved - thanks to Lydia, ...
read full review
Comment on agent fees
reasonable fees
Was this helpful? Yes
Oct 24,2016
Minithumbdown
By: 'Ryan & Kathrin'
Oct 24,2016
13 people found
this helpful
An absolutely amazing partner and estate agent! They made our first property purchase a very pleasant and swift experience, answering all our questions and giving us the guidance needed to complete everything relevant on time. Thank you for your support and outstanding service. Best wishes, ...
read full review
Was this helpful? Yes
Aug 03,2016
Minithumbup
By: 'Kahina and Adel'
Aug 03,2016
15 people found
this helpful
Alphabet city's team members namely Diana Furtos, Caroline Conlon and Christine Charles have helped us tremendously during the whole process of our home purchase. They were very attentive, not pushy at all and very helpful. We were very satisfied by their work and we would ...
read full review
Was this helpful? Yes
Jul 15,2016
Minithumbup
By: 'Andy P'
Jul 15,2016
16 people found
this helpful
I have let my property through Alphabet City for most of the current millennium and they have provided an exceptionally good service throughout.The team is efficient, business-like, yet friendly and flexible in approach - nothing appears to be too much trouble. Because they are ...
read full review
Comment on agent fees
Very competitive and reasonable rates.
Was this helpful? Yes
Jun 13,2016
Minithumbup
By: 'Johanna & Guillermo'
Jun 13,2016
20 people found
this helpful
My husband and I were looking for a flat on E14, we had a very clear list of what the flat must and must not have. After being in contact with a few agencies and having experience a lot misses (outside of budget, not the ...
read full review
Comment on agent fees
Very reasonable tenant's fees
Was this helpful? Yes
Mar 11,2016
Minithumbup
By: 'Rita and Tony'
Mar 11,2016
20 people found
this helpful
My husband and I asked Alphabet City to give a valuation on our apartment and when they arrived, on time, we were extremely impressed. They were both extremely smart (but not 'overdressed') and well spoken. They were very professional and went through everything with us ...
read full review
Comment on agent fees
As we subsequently sold privately prior to any public offer we paid a 'Withdrawal Fee' which we were quite happy with as we felt it was very reasonable given the effort to which Christine and Kadon had gone (including the photographer!). We were also initially happy with the commission rate had the sale progressed to completion via Alphabet City.
Was this helpful? Yes
Feb 16,2016
Minithumbup
By: 'Alphabet City are 5 star'
Feb 16,2016
24 people found
this helpful
Alphabet City rented out my apartment in Barrier Point and always did an excellent job making sure it was always occupied and fixed problems as they arose. Last year I decided to sell the property and Christine Charles led the process. She gave outstanding service ...
read full review
Comment on agent fees
They negotiated a percentage that I was happy with.
Was this helpful? Yes
Dec 18,2015
Minithumbup
By: 'Peter&Silvia'
Dec 18,2015
25 people found
this helpful
Alphabet City has provided excellent service throughout the length of our tenancy. From arranging the initial viewing, ensuring simple and transparent let sign on process, clear communication to providing support for any arising issues. They when over and beyond the required responsibility as letting agents ...
read full review
Comment on agent fees
Fees were very reasonable - below the market average.
Was this helpful? Yes
Sep 28,2015
Minithumbup
By: 'Nick'
Sep 28,2015
28 people found
this helpful
The staff at Alphabet city were extremely professional and considerate throughout our tenancy. All queries / questions that we had were quickly dealt with and we were always satisfied with the response given. When there were maintenance issues with the flat a technician was swiftly sent ...
read full review
Was this helpful? Yes
Sep 08,2015
Minithumbup
By: 'Clara'
Sep 08,2015
28 people found
this helpful
I recently bought a property through Alphabet City but live in Lancashire. Christine Charles was my agent and was excellent; she was highly professional, helpful and intervened positively to enable the sale to proceed when the vendors solicitors were blocking the sale. On completion she ...
read full review
Comment on agent fees
I was the buyer so no fee paid
Was this helpful? Yes
Aug 28,2015
Minithumbup
By: 'Dieudonne'
Aug 28,2015
27 people found
this helpful
I have worked with Alphabet City agents for more than a year as a tenant. They have done an excellent job managing the flat that I am currently renting starting from the initial property search. They carefully listened to me, understood my requirements and found ...
read full review
Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Danijela'
Aug 20,2015
27 people found
this helpful
I have used Alphabet City as my letting agent as well as for the sale of the same property. I have only the best to say about this estate agency. They are professional, friendly and they certainly know their market. I would highly recommend them....
read full review
Was this helpful? Yes
Jul 15,2015
Minithumbup
By: 'Caroline C'
Jul 15,2015
35 people found
this helpful
We have rented a flat via Alphabet City for almost a year and only have an wonderful experiences. They always welcome any query and issue with a smile, everyone in the team is extremely competent and patient. I never encountered any negative experience at all. ...
read full review
Comment on agent fees
Not excessive and well worth it considering the great service they provide. Before renting a place with Alphabet City, I always thought it was ridiculous for agencies to charge that much, just to have us sign a piece of paper. But there, the staff was available every day to help us with anything, and the fees are really justified!
Was this helpful? Yes
Jun 15,2015
Minithumbup
By: 'Shahab'
Jun 15,2015
34 people found
this helpful
I just bought a property advertised by Alphabet City. Alphabet City team was amazing through out the whole process. Especially Christine and Kadon were very helpful. We will highly recommend Alphabet city....
read full review
Was this helpful? Yes
Apr 16,2015
Minithumbup
By: 'Mr.Sree'
Apr 16,2015
42 people found
this helpful
Helpful and efficient are the words we want to use to mention this agency. My wife and I are very pleased with the support and help from them. Everyone at alphabetcity was really helpful through out our stay at Mudchute@Isle of dogs....
read full review
Was this helpful? Yes
Areas covered
  • E14
  • SE1
  • E1
  • Canary Wharf Docklands
  • E2
  • East London
  • E3
  • E16
  • E6
  • E15
  • E17
  • E20
  • SE16

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 17 1 16 0 10 1 4 1

Agent Fees

Competitive.
Last updated at 12:40 PM 03/12/2014 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:40 PM 03/12/2014 by allAgents

Awards won by Alphabet City Ltd

Individual Branch Awards

Opening hours





As Seen On

Book FREE Valuation

Agent logo