Alphabet City Ltd
4.8/5, 94 reviews
95% recommended
96% sales valuation accuracy
94% sales fee satisfaction
87% lettings valuation accuracy
95% lettings fee satisfaction
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ... show more Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.

Our aim is that each client experiences first class attention to their needs.

We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 94% £139,000 £490,000
Lettings 87% 95% £300 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 2 21 1 28 0 14 1 5 1
Areas covered
  • E14
  • SE1
  • E1
  • Canary Wharf Docklands
  • E2
  • East London
  • E3
  • E16
  • E6
  • E15
  • E17
  • E20
  • SE16
Address

49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS SAGEagent

“I am very pleased with the service provided b......”

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Apr 12,2021
Minithumbup
Caroline
By: 'Rohima'
Apr 12,2021
0 people found
this helpful
I am very pleased with the service provided by alphabet city. We contacted them about the property we were interested in and they immediately got back to us and arranged a viewing and from then on in every process they have been so helpful. Especially ...
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“Outstanding Service...”

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Apr 05,2021
Minithumbup
Caroline
Michelle
By: 'Abdul Rashid'
Apr 05,2021
0 people found
this helpful
I used Alphabet City to advertise and sell my property as sole agency and couldn't be happier! It was a very lengthy difficult process but with the help of Alphabet City, it was a process that was in the end made successful thanks to Caroline (...
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“Excellent service! Very good communication an......”

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Feb 19,2021
Minithumbup
Caroline
Christine
By: 'Nayema'
Feb 19,2021
0 people found
this helpful
Excellent service! Very good communication and overall experience was made easy. Would recommend and would definitely use again to sell a property. No complaints....
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“Definitely recommend - buying and selling...”

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Feb 01,2021
Minithumbup
Caroline
Michelle
By: 'Ross'
Feb 01,2021
0 people found
this helpful
I've both bought and sold through Alphabet City and can thoroughly recommend their service. Both my purchase of the flat and then my sale of it 6 years later of weren't 100% straightforward, but I was impressed by Caroline's friendly, professional and thorough approach to getting things ...
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“I've been dealing with the agency for 6,5 yea......”

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Dec 21,2020
Minithumbup
Rebekah
Michelle
By: 'Vaiva'
Dec 21,2020
0 people found
this helpful
I've been dealing with the agency for 6,5 years. Always helpful, nice and professional. Happy to work with them. Highly recommended....
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“Amazing team, very professional. Caroline wen......”

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Dec 09,2020
Minithumbup
Caroline
By: 'Shama'
Dec 09,2020
1 people found
this helpful
Amazing team, very professional. Caroline went over and beyond. I'm so grateful to her with all her help and advices she gave me. Made everything go smoothly as possible. We brought the flat with Alphebet City and also sold it by them too. Outstanding service....
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“Consistently went above and beyond...”

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Nov 04,2020
Minithumbup
By: 'Stephanie'
Nov 04,2020
1 people found
this helpful
The Alphabet team consistently went above and beyond expectations of rental property managers - supporting us as tenants from first enquiry to final checkout. They were responsive and personal, attentive to our specific needs, and problems (which were very few) were quickly solved. Highly recommended....
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“Alphabet City has been managing my rental apa......”

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Oct 27,2020
Minithumbup
Michelle
Caroline
By: 'Tony'
Oct 27,2020
4 people found
this helpful
Alphabet City has been managing my rental apartment in Docklands for more than seven years. I want to say that I have always received the most magnificent service. The team there pays exceptional attention to detail both on my behalf and on behalf of my ...
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“I bought my property through Alphabet City in......”

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Sep 16,2020
Minithumbup
Caroline
Michelle
By: 'Irfan'
Sep 16,2020
1 people found
this helpful
I bought my property through Alphabet City in 2004. Subsequently rented the same property through them, and then recently sold my property via Alphabet City - all in all a 16 year relationship! My relationship with Alphabet City has lasted as long as it has for the ...
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“Alphabet city made all the difference and got......”

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Jul 17,2020
Minithumbup
Caroline
By: 'Delphine'
Jul 17,2020
1 people found
this helpful
Alphabet city made all the difference and got our property sale over the finishing line. Very professional, knowledgeable and dedicated staff, they are customer focused and staff can be contacted directly. Having Caroline a phone call or text message away, on tap, made all the ...
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“Outstanding service...”

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Mar 26,2020
Minithumbup
Rebekah
By: 'Alex'
Mar 26,2020
2 people found
this helpful
Very happy with the service that Alphabet City provides, profesional and efficient, people you can truss. I definitely recommend this real estate agent. Especial thanks to Lydia, Rebeca and Caroline who are always there to help. Alex...
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“Strongly recomended...”

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Feb 07,2020
Minithumbup
Caroline
By: 'Jon'
Feb 07,2020
2 people found
this helpful
Caroline of Alphabet City was professional throught our sales process and showed real persistence to get the deal over the line. I strongly recomend them....
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“Working with Caroline (Alphabet City) has bee......”

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Feb 07,2020
Minithumbup
Caroline
By: 'Sneha'
Feb 07,2020
2 people found
this helpful
Working with Caroline (Alphabet City) has been a wonderful experience. She was very professional, organized and meticulous throughout the property related transaction which made the entire process relatively stress-free for me. Thank you very much Caroline! Sneha...
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“very pleased to report 19 years of profession......”

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Dec 03,2019
Minithumbup
clive
By: 'clive'
Dec 03,2019
2 people found
this helpful
very pleased to report 19 years of professional and friendly service from Alphabet City with helpful advice along the way , from letting a flat in Docklands to a satisfactory sale this year....
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“Genuine appreciation for excellent service I really appreciated the care ......”

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Sep 13,2019
Minithumbup
Caroline
Christine
By: 'Sylvia'
Sep 13,2019
5 people found
this helpful
Genuine appreciation for excellent service I really appreciated the care and efficiency of all the staff at Alphabet City. Caroline went the extra mile to ensure that the communication between myself, the buyers and the solicitors went smoothly. She sorted out problems promptly so there ...
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“Great support throughout the purchase...”

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May 16,2019
Minithumbup
Caroline
By: 'Senna'
May 16,2019
6 people found
this helpful
We purchased a flat through Alphabet City and worked with Caroline on this. Caroline was very honest from the start and was regularly touching base with both buyer and seller to keep things on track and we managed to get the purchase completed very smoothly. ...
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“Outstanding...”

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May 16,2019
Minithumbup
Caroline
Lydia
By: 'Ivan'
May 16,2019
6 people found
this helpful
I used Alphabet City for around a decade - managing my rental property and then selling it for me recently. You don't notice a good estate agent when things are going well - and I didn't have massive contact with them for a long time: ...
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Comment on agent fees
Good - worth every penny.
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“Above and beyond...”

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May 08,2019
Minithumbup
Caroline
By: 'The'
May 08,2019
7 people found
this helpful
We found ourselves in the unfortunate position of having to sell our brothers flat and had no idea where to start looking for an estate agent. Without a doubt when we chose Alphabet City to sell the flat we made the absolute correct decision. Caroline ...
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Comment on agent fees
Very reasonable
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“Always professional & friendly...”

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Apr 10,2019
Minithumbup
Lydia
Rebekah
By: 'Lydia'
Apr 10,2019
9 people found
this helpful
Alphabet City have been our agency for nearly three years and I have always found them to be professional, friendly and prompt in replying to any enquires we have had. I would recommend letting with this agency to friends and family....
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“Thank you from Italy...”

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Mar 22,2019
Minithumbup
Caroline
Michelle
By: 'satisfied'
Mar 22,2019
9 people found
this helpful
The experience i had all those years with the team has been great. Always very attentive, professional and very caring. The latest experience , the sales of my flat, has been complicated but I never had any hesitations, I had compleate trust on everyone at the ...
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Comment on agent fees
great value and service
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“Property Sold !!...”

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Mar 14,2019
Minithumbup
Caroline
Christine
By: 'Five'
Mar 14,2019
8 people found
this helpful
Alphabet City Limehouse came strongly recommended and they lived up to their reputation of being professional, honest, courteous and swift. Always felt they worked hard in sourcing potential buyers and being kept uptodate with progress without prompting and felt very reassured as if I were ...
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Comment on agent fees
Excellent
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“Thank you...”

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Mar 12,2019
Minithumbup
Christine
By: 'Doreen'
Mar 12,2019
8 people found
this helpful
Christine, you have been outstanding. Thanks so much for all your help, the updates and great communication. It is really appreciated....
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Comment on agent fees
Fair
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“Excellent Service...”

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Mar 08,2019
Minithumbup
Caroline
Christine
By: 'Sam'
Mar 08,2019
8 people found
this helpful
As a first time seller Caroline and the team were extremely supportive and helpful, they guided me through every step, recommended a great solicitor and provide regular feedback and updates, I couldn't have asked for more. It was comforting having such a friendly and knowledgeable ...
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Comment on agent fees
Very Good
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“Excellent service in helping us sell our flat and buy ......”

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Mar 07,2019
Minithumbup
Caroline
By: 'Alex'
Mar 07,2019
7 people found
this helpful
Excellent service in helping us sell our flat and buy a new home at the same time. Very complicated sale but Agent manage to pull everything together. Very pleased with the service provided....
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Comment on agent fees
Good
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“Successful property sale...”

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Nov 13,2018
Minithumbup
Michelle
Caroline
By: 'Dom'
Nov 13,2018
9 people found
this helpful
Caroline and Michelle from Alphabet managed the sale of my 1 bed flat in Westferry. I found their professional advice to be accurate and always in my best interests. Alphabet are efficient and responsive at all times. They were particularly helpful in keeping the sale moving, ...
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Comment on agent fees
Fees were significantly lower than all other quotes.
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“Brilliant boutique estate agency...”

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Oct 08,2018
Minithumbup
Caroline
Rebekah
By: 'Vaibhav'
Oct 08,2018
11 people found
this helpful
It has recently been my pleasure to rent my 1 bed flat in E14 through Alphabet City on full management basis. As a landlord with a medium size portfolio spanning a few cities, I know what makes a good and a bad estate agent as I've ...
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Comment on agent fees
Not only are their prices very reasonable, but also it seems to me that they don't cut corners like many others do.
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“Excellent friendly service....”

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Aug 27,2018
Minithumbup
Caroline
Michelle
By: 'Sarah'
Aug 27,2018
13 people found
this helpful
Excellent service. Friendly, helpful, professional and calm thoughout a tricky move. Kept our move on track and did all the chasing for. Highly recommended....
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Comment on agent fees
Usual fees for the area.
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“Great service - very responsive...”

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Jul 18,2018
Minithumbup
Caroline
Michelle
By: 'Alix'
Jul 18,2018
10 people found
this helpful
Caroline and her team acted as agent for the seller from which we purchased our flat - they were very responsive and helpful throughout the process, and we felt like we were treated fairly and professionally at all times. Great service, very friendly people, and ...
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“Norfolk road sale...”

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Jul 17,2018
Minithumbup
By: 'Lloyd'
Jul 17,2018
11 people found
this helpful
From the very start these two people have shown a real personal interest in the property and getting the best possible deal for me. The professional care and experience of all the staff gave me confidence that they would eventually achieve a sale. It's nice ...
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Comment on agent fees
For the work that was carried out I really can't complain about the fees which were very good and most reasonable.
Was this helpful? Yes

“Property Sale...”

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Jul 06,2018
Minithumbup
Christine
Caroline
By: 'Dayo'
Jul 06,2018
9 people found
this helpful
The agents involved went beyond my expectations in ensuring a complicated sale got completed. They made themselves accessible at all times . I will surely recommend the company....
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Comment on agent fees
Fees were good.
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No image available Caroline
(35)
No image available Christine
(25)
No image available Michelle
(17)
No image available Lydia
(13)
No image available Rebekah
(8)
No image available Shoshanna
(2)
No image available Menelaos
(1)
Upload your photo clive
(1)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:40 PM 03/12/2014 by allAgents

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