96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ...
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Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
19th Oct 2023
reviewed by 'Prakash'
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
29th Dec 2022
reviewed by 'Gian'
23rd Dec 2022
reviewed by 'soykan suicmez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £32,900 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
for Sale 144
Aug 01,2022
Aug 01,2022
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Kirstin has been amazing and so helpful through the renting process. It makes such a big difference when the treatment is warm and enthusiastic!...
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Aug 01, 2022
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Dear Santiago.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 29,2022
Jul 29,2022
1
people found
this helpful
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I am currently dealing with Rakeem in the Chislehurst office, both him and Maria have been exceptionally helpful and a pleasure to deal with.
They genuinely are decent friendly people and from an ex estate agent who has had to deal with other firms they ...
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Jul 29, 2022
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Dear Barry,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback and look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jul 20,2022
Jul 20,2022
1
people found
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Delt with Rakeem Andre, a very friendly and patient estate agent. Always answered all our questions and helped when he could. Always worked in a very professional manner and would always recommend him to others....
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Jul 20, 2022
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Dear Ganesh,
Thank you for taking the time to leave this review of your experience.
We were pleased to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 19,2022
Jul 19,2022
1
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They say patience is a virtue...But if you don't have a Kirstin at your disposal there's nothing much you can do, trust me! Let's face it: selling a property is always highly challenging. It's exciting and committing, and it's often difficult and frustrating. When ...
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Jul 19, 2022
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Dear Laura.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Jul 12,2022
Jul 12,2022
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Katie was super helpful and accommodating throughout the whole process and did her best to get all our questions answered. She is very friendly, down-to-earth, and extremely professional. Highly recommended....
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Jul 13, 2022
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Dear LH,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jul 07,2022
Jul 07,2022
1
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this helpful
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Calli was responsive and engaged throughout the sale process. She helped us overcome a number of challenges and always ensured all parties were kept up to date. Thank you Calli for all your help and support!...
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Jul 08, 2022
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Dear Matthew.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 03,2022
Jul 03,2022
1
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Maciej was really helpful throughout my journey of buying my own home in London. It took me 6 months from the viewing to completion and Maciej was helping along the way, which I am grateful for. Maciej would promptly update me on the status and chase ...
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Jul 04, 2022
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Dear Elena.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 01,2022
Jul 01,2022
1
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Kyra is an excellent agent! She always replies to my emails quickly. She is very professional and helpful, willing to make extra efforts to sort out the problem when the case becomes challenging....
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Jul 01, 2022
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Dear Maggie.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Jun 30,2022
Jun 30,2022
1
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Jessica and Calli were fantastic, helpful and efficient in finding my perfect property, I was impressed and would highly recommend for future purchase or sale....
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Jul 01, 2022
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Dear Dawn.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jun 23,2022
Jun 23,2022
1
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Majiec was super helpful from the very beginning of the start of sale process. His knowledge on legal steps helped me to be well informed each steps even better than my conveyancer!. He ran a transparent business, he was easily reachable and was quick to ...
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Jun 23, 2022
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Dear Zeynep,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jun 16,2022
Jun 16,2022
1
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Anj has been really helpful throughout the selling process. Our sale has taken longer than originally anticipated, but Anj has been so effective at chasing up enquiries and always keeping on top of things. She regularly provides us with updates, both by email and over ...
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Jun 16, 2022
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Dear Colin,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 15,2022
Jun 15,2022
1
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Katie is a super professional estate agent, lots of knowledge for local market, she also a super helpful person. highly recommended....
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Jun 16, 2022
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Dear Ray,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 12,2022
Jun 12,2022
1
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All my dealings with Georgia at Alex Neil have been excellent. It was her presentation that persuaded me to use Alex Neil for the sale of my house - another agent offered a lower rate of fee, but Georgia’s knowledge of the area was ...
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Jun 13, 2022
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Dear Fiona,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 25,2022
May 25,2022
1
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I could not have asked for more from Calli during the purchase of my flat. There were several difficult moments during the process which I believe would have ultimately put the purchase at jeopardy if Calli had not been involved.
Calli was always at the ...
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May 26, 2022
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Dear Jack.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 24,2022
May 24,2022
1
people found
this helpful
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Richard Sullivan is excellent; he is very professional, patient and understands my criteria well. I was late arriving at the viewing, he was very patient waiting for me and provided key information I needed (length of lease, service charge, Ground rent etc). He was very ...
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May 24, 2022
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Dear Laura.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 20,2022
May 20,2022
1
people found
this helpful
this helpful
Georgia was very informative and put me at ease.
Anjuman was polite and respectful, worked hard to achieve the asking price after a disappointed initial offer, I am very grateful to her.
Very happy with efficient service provided, would recommend Alex Neil....
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May 20, 2022
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Dear Jacqueline.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 19,2022
May 19,2022
1
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Katie was extremely professional and very driven to sell our property for us. She kept us updated throughout the process and filled us with great confidence....
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May 19, 2022
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Dear Sarah,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
May 19,2022
May 19,2022
1
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Amazing customer service from beginning to the end, always polite and professional.
Very happy with the service, whenever we were unsure about something we could alway speak to an agent over the phone who would answer all our questions.
Maciek is very Proffessional and I ...
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May 20, 2022
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Dear Bart.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agent ...
May 19,2022
May 19,2022
1
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Alex Neil and especially Maciej Skalski made a very stressful process much easier and smoothly. Good communication along the way. The process only took 10 weeks from offer to completion. Highly Recommended....
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May 20, 2022
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Dear Cano.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 19,2022
May 19,2022
1
people found
this helpful
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Very happy with Alex Neil who helped me sell my property unlike PurpleBricks who took the money from me but the PB Agent was clueless and shouted at me when I dared to ask when he will finally get some viewings in.
Opposite experience with ...
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May 19, 2022
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Dear G.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
people found
this helpful
this helpful
Lovely experience with Katie right from the start. Kyra made sure we got the flat eventually with repeated communication to the home office to get my right to rent sorted under two days and also kept me updated of every step. Overall, it was pleasing ...
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May 16, 2022
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Dear ELF,
Thank you for taking the time to leave this review of your experience.
We were pleased to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
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this helpful
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Anila was great from start till the end. Always trying to help us and speed up the process. Could not recommend enough to family and friends!...
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May 16, 2022
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Dear Petrakis,
Thank you for leaving this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
people found
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Calli was absolutely brilliant, she constantly chased all parties to ensure we were on track to buy our property and was very responsive to calls and emails throughout the entire process. I highly recommend using Alex Neil for property selling.
Katie from the Chislehurst branch ...
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May 16, 2022
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Dear Mike & Anna,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
people found
this helpful
this helpful
rented a property from alex neil had fantastic service very quick and efficient. kirstin was very friendly and professional and made the whole thing easy and stress free...
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May 16, 2022
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Dear Sandra,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
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this helpful
this helpful
bought our first property with the rotherhithe alex neil branch. we were very anxious about the whole process but kirstin reassured us and explained everything. she helped us from beginning to end. thaks again...
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May 16, 2022
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Dear Dean,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 12,2022
May 12,2022
1
people found
this helpful
this helpful
From our first meeting with Anila l just knew this was going to work. She was so helpful, knowledgeable has a great personality and acted more as a friend with no pushy sales talk and honest answers exactly how you expect an estate agent to ...
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May 16, 2022
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Dear Dan,
Thank you for your comments. It's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 12,2022
May 12,2022
1
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Rental property management- first class service over many years. Alex Neil make things as easy as possible for the customer.
A good choice...
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May 13, 2022
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Daer Robert,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 11,2022
May 11,2022
1
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I dealt with a few different people at Alex Neill through the process and I found Matteo the most helpful - he was involved when the property was under offer.
I’m the initial sale process I found Cali really approachable and she also seemed ...
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May 11, 2022
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Dear Gemma.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 05,2022
May 05,2022
1
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I had a pleasure of working with Richard recently. What a top bloke. He clearly knows what he is doing, he doesn't look like he needs guidance from someone else, he knows the job inside out. Very straight talking, very friendly and not one to ...
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May 06, 2022
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Dear Stephen,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 05,2022
May 05,2022
1
people found
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By far and away the best estate agents I have ever come across. They made the process of selling my property easy. From valuation through to completion, the service provided was excellent. I dealt with Richard, Ross and kirstin - they basically sorted everything out ...
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May 06, 2022
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Dear Victoria,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Awards won by Alex Neil
Regional Awards won by Alex Neil
Individual Branch Awards
London, SE16
Best Letting Agent in SE16 London, E3
-
2022
Best Letting Agent in E3
-
2022
Best Estate Agent in E3
-
2021
Best Estate Agent in Bow
-
2021
Best Letting Agent in Bow
-
2021
Best Estate Agent in E3
-
2021
Best Letting Agent in E3
-
2022
Best Estate Agent in East Central London
-
2021
Best Estate Agent in East Central London
-
2021
Best Letting Agent in East Central London
