1LET
4.9/5, 186 reviews
98% recommended
89% lettings valuation accuracy
96% lettings fee satisfaction
We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.Our overall ... show more We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.

Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.

Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.

1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.

1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Letting Agent | Edinburgh | Property Management | 1LET

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 89% 96% £475 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 0 109 3 0 0 0 0 2 0
Areas covered
  • Edinburgh & Lothians
  • Stockbridge
Address

20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Images & Videos

“1Let provide a professional service, they res......”

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Aug 21,2019
Minithumbup
By: 'Elaine Kirk'
Aug 21,2019
0 people found
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1Let provide a professional service, they respond quickly to any concerns I have as a Landlord and maintained the properties to a good standard. During the 14 years I have rented property through 1Let the properties I have been impressed by the staffs friendliness and efficiency, ...
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“Excellent, 10/10...”

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Jun 13,2019
Minithumbup
Ken
Janina
By: 'Connor Wilkinson'
Jun 13,2019
0 people found
this helpful
I could not recommended this letting agency highly enough. Incredibly easy to work with, honest, helpful, and most importantly fair. If you have the chance to use them, don't think twice....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Katie
Jun 19, 2019
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Thank you for your feedback. We are thrilled to hear about your experience with us! ...

“1let tenancy...”

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Jun 09,2019
Minithumbup
By: 'Neil'
Jun 09,2019
0 people found
this helpful
I was a long-term tenant in a property managed by 1let, and the service was always excellent - any issues with the property such as heating, plumbing were always dealt with quickly and efficiently. Fast and professional service when moving into and out of the ...
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Comment on agent fees
Don’t recall how much the fees were, so they must’ve been reasonable!
Was this helpful? Yes
By: Katie
Jun 19, 2019
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Thank you for your kind comments Neil! We appreciate your feedback. ...

“Never Had A Problem...”

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May 07,2019
Minithumbup
Ken
By: 'Ian Smith'
May 07,2019
0 people found
this helpful
I am at the end of my second year renting with 1LET and have to date never had a problem they were unable to resolve promptly and professionaly. Any issues we've had, no matter how insignificant they seem, have been dealt with immediately and courteously ...
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Comment on agent fees
Fees not paid directly by us.
Was this helpful? Yes
By: Katie
May 31, 2019
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Thank you Ian, we really appreciate your feedback. ...

“Very poor!...”

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Apr 29,2019
Minithumbdown
By: 'Unhappy'
Apr 29,2019
0 people found
this helpful
Upon leaving our property, we were charged £60 of our deposit to treat the bathroom ceiling with anti mould paint. This is something we had asked to be done by the landlord for the duration of our tenancy as there was no extraction in the bathroom. ...
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Comment on agent fees
Very very poor
Was this helpful? Yes
By: Katie
May 29, 2019
View all comments (1)
Hi there – we appreciate your feedback and are sorry that the deposit deductions at the end of your tenancy were not initially agreed. I hope that you are satisfied with the resolution we were able to work toward with the landlord. However if you would like to discuss anything further please do not hesitate to contact our office on 0131 476 5500 to speak with one of the members of our management staff. ...

“Fantastic Letting Agents!...”

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Apr 17,2019
Minithumbup
Ken
Janina
By: 'Mrs K'
Apr 17,2019
0 people found
this helpful
We have been so impressed with 1Let, particularly Ken, who have been brilliant letting agents. They have been friendly and helpful to deal with, and always respond to us promptly. We highly recommend them and they have been a pleasure to deal with....
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By: Katie
May 29, 2019
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Thank you for your feedback. We have enjoyed working with you and appreciate your kind comments. ...

“Quick process and helping tenants...”

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Mar 10,2019
Minithumbup
Melissa Bond
By: 'Quick tenancy process and helpful'
Mar 10,2019
0 people found
this helpful
Process was quick and clear right from the application stage till property handover. Property manager is really good and approachable and quick in sorting out things. Providing information as per tenants needs....
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By: Katie
May 29, 2019
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Thank you, the 1Let team appreciate your feedback. ...

“Quick Responses and Professional...”

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Mar 05,2019
Minithumbup
By: 'Juliet C'
Mar 05,2019
0 people found
this helpful
We rented a property for one year with 1Let and were pleased with their service. Our emails and queries were always answered promptly and we found the team to be helpful and professional. We would rent from them again....
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By: Katie
May 29, 2019
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Thank you very much Juliet, we always appreciate feedback. ...

“Excellent...”

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Mar 04,2019
Minithumbup
Alan
By: 'Jessica'
Mar 04,2019
0 people found
this helpful
I have been with 1LET for over two years now and have never had any issues. They are really quick to respond to any problems and Alan in particular has been amazing help over the last year. Feel very safe in their hands....
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By: Katie
May 29, 2019
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Thanks Jessica, we are always happy to help. ...

“Great experience, friendly service...”

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Mar 02,2019
Minithumbup
Alan
By: 'Kelsey'
Mar 02,2019
0 people found
this helpful
Alan is approachable and friendly. All enquires have been answered quickly by the team at 1let. I hadn't rented a property in a while - the team made the process very quick and easy and let me know all the steps and what I had ...
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By: Katie
May 29, 2019
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Thank you Kelsey we appreciate your kind comments. ...

“Friendly and helpful letting agency...”

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Feb 23,2019
Minithumbup
By: 'Pip'
Feb 23,2019
0 people found
this helpful
I lived in a property managed by 1let for two years and found all staff that I had communication with to be friendly and helpful. I have rented through several letting agencies in the past and have found 1let, as a smaller company, to be ...
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By: 1LET
Feb 26, 2019
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Thank you for a very kind review Pip ...

“Committed team...”

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Feb 23,2019
Minithumbup
Melissa Bond
By: 'Liz'
Feb 23,2019
0 people found
this helpful
Across the board the 1Let team are honest, friendly, professional and are committed to following up all queries or concerns. I couldn't recommend more highly and Melissa has been outstanding to deal with....
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Comment on agent fees
For the standard of service I feel the fees are totally acceptable.
Was this helpful? Yes
By: 1LET
Feb 26, 2019
View all comments (1)
Thank you Liz, we really appreciate your review. It means a lot to the team who always strive to provide an outstanding service ...

“Excellent Service...”

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Feb 22,2019
Minithumbup
Ken
Janina
By: 'Granton'
Feb 22,2019
0 people found
this helpful
The team at 1Let are extremely professional and helpful. They made the entire letting experience stress free from start to finish. I would definitely make them my first point of contact if I were to rent property in Edinburgh again....
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By: 1LET
Feb 26, 2019
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Thank you for such a kind review, the 1LET team really appreciate it ...

“Professional and fast...”

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Feb 22,2019
Minithumbup
Janina
By: 'Odette'
Feb 22,2019
0 people found
this helpful
Janina was very professional and helpful throughout my application process and even after. I was moving at a really stressful time so thanks for making my move such a smooth and fast process!...
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By: 1LET
Feb 26, 2019
View all comments (1)
Thanks you Odette ...

“4 Grange Terrace...”

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Feb 22,2019
Minithumbup
Melissa Bond
By: 'FIONA'
Feb 22,2019
0 people found
this helpful
1 let have been exceptional in responding immediately to any problems I have had over the 2 years I rented through them. Workmen have been sent out within hours, even if not an emergency and any questions, however minor, have been dealt with seriously. I feel very ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Excellent letting agency....”

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Jan 18,2019
Minithumbup
Ken
By: 'Gillian Brown'
Jan 18,2019
0 people found
this helpful
1Let have been for the last 12 months the best letting agents I have ever dealt with. They are very professional, efficient and easy to communicate with. Ken and his teams service went the extra mile to ease my move in/out and were always available ...
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Was this helpful? Yes
By: 1LET
Feb 26, 2019
View all comments (1)
Thank you Gillian, It was a pleasure to let the property to you and we wish you all the best with your future endeavours ...

“Let 1 Manor Place - thank you!...”

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Jan 03,2019
Minithumbup
By: 'Stefania'
Jan 03,2019
0 people found
this helpful
I'm very happy about the way the Agency managed the difficult situation of renting while in another Country: always professional but very welcoming at the same time: not so easy! I definitely recommend Let1 Agency. Thank you very much Melissa, Julia and Ken!...
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Was this helpful? Yes
By: Ken Bell
Jan 07, 2019
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Thank you Stefania. We were delighted to be able to help you find such a lovely flat, we do hope you enjoy your new home ...

“Very Professional Company...”

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Nov 28,2018
Minithumbup
Ken
By: 'Mike'
Nov 28,2018
0 people found
this helpful
As a contractor we find 1Let to be a very professional company to work alongside. Communication is first class and feedback between both business's is a great help....
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Comment on agent fees
Not Applicable
Was this helpful? Yes

“Quick response and friendly service...”

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Nov 21,2018
Minithumbup
By: 'Anon'
Nov 21,2018
0 people found
this helpful
1LET have been very quick to respond to me in regards to my letting with them. On moving into the property, the flat had not been cleaned, but 1LET immediately sent round a cleaner to solve the issue and have been prompt in sorting other ...
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By: 1LET
Dec 12, 2018
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We appreciate your review, thank you. ...

“Excellent Service...”

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Nov 20,2018
Minithumbup
Alan
By: 'Aislinn'
Nov 20,2018
1 people found
this helpful
While lookg for a pkace to rent my husband and I found 1Let to be helpful and professional. Arranging a flat viewing was easy and Alan was very helpful during our visit. When we decided to rent a property Julia sorted out the paperwork swiftly ...
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“1LET...”

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Sep 17,2018
Minithumbup
By: 'Andrew Bruce'
Sep 17,2018
0 people found
this helpful
1LET have been our letting agents for our Edinburgh flat for four years. We are very happy with the service that they provide and could not wish for better. The staff are conscientious, thorough and professional. Our flat is in good hands and we recommend 1...
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“all good...”

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Sep 12,2018
Minithumbup
Ken
By: 'Steve'
Sep 12,2018
0 people found
this helpful
1Let have done a great job for me as a landlord over the last three years. I'm abroad so they arranged everything needed to fix up the flat, advertise and find tenants. So much so, that I went straight to them again the next flat ...
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Comment on agent fees
as far as I know - standard - and certainly worthwhile
Was this helpful? Yes
By: Ken Bell
Dec 12, 2018
View all comments (1)
Thank you Steve, your comments are very much appreciated. ...

“Excellent and efficient to deal with....”

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Sep 04,2018
Minithumbup
Melissa Bond
By: 'M Bryson'
Sep 04,2018
0 people found
this helpful
The application process was efficient and makes great use of modern technology. So far the 1Let have been very helpful during our tenancy....
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Was this helpful? Yes
By: Ewan McLean-Foreman
Sep 07, 2018
View all comments (1)
Thank you! We really appreciate your comment about technology - we are always trying hard to make things easier and better for our customers. ...

“Friendly efficient service...”

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Aug 27,2018
Minithumbup
Ken
By: 'Marilyn & Jim'
Aug 27,2018
0 people found
this helpful
We have been using 1Let for just over a year now and are completely satisfied with their service. Ken always responds to our emails within a few hours and nothing seems to faze him We live in Spain, so it is especially important that we ...
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Comment on agent fees
We don’t know how their fees compare with other letting agents, but we are happy with what we pay.
Was this helpful? Yes
By: Ewan McLean-Foreman
Sep 07, 2018
View all comments (1)
Much appreciate - thank you very much! ...

“Excellent service...”

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Aug 19,2018
Minithumbup
Ken
By: 'Mrs Marshall'
Aug 19,2018
0 people found
this helpful
Excellent, efficient and very personal service from 1Let. Very professional compared to a lot of other letting companies we have dealt with in the past. Would not hesitate to recommend them!...
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Comment on agent fees
Fees are standard
Was this helpful? Yes
By: Ewan McLean-Foreman (MD)
Sep 07, 2018
View all comments (1)
We really appreciate your taking the time to post a comment about our service. Thank you! ...

“Sincere thanks for excellent service...”

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Aug 14,2018
Minithumbup
Alan
By: 'Great service'
Aug 14,2018
0 people found
this helpful
Recently, I had a tenant leaving, work to be undertaken at the flat and a new tenant to be secured. Throughout this transition, Alan was consistently positive in his approach, timely in his execution and patient dealing with various challenges along the way. It appeared ...
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Comment on agent fees
Value for money for the service I receive.
Was this helpful? Yes
By: Ewan McLean-Foreman
Sep 07, 2018
View all comments (1)
Thank you! We very much appreciate your comments and sharing your experience of the team here at 1LET. ...

“Friendly Efficient Service...”

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Jul 03,2018
Minithumbup
Alan
By: 'Niamh Griffin'
Jul 03,2018
0 people found
this helpful
I am renting an apartment from 1Let and would highly recommend them as a letting agent. They went out of their way to show me the apartment several times. After I'd signed the lease and moved in they continued to offer excellent service in relation ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Ewan McLean-Foreman
Sep 07, 2018
View all comments (1)
Thank you for taking the time to leave a review about the team - we greatly appreciate it and look forward to continuing to be of service. ...

“Great company...”

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Jun 25,2018
Minithumbup
Alan
By: 'Dr Ekaterina Minskaia'
Jun 25,2018
0 people found
this helpful
I have been renting from 1Let for several years, now is the second time after coming back to Edinburgh. Only have good things to say - everyone has been highly professional, helpful, reliable, friendly and accommodating. I would definitely highly recommend 1Let to prospective customers, ...
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Comment on agent fees
did not pay fees
Was this helpful? Yes
By: Ewan McLean-Foreman
Jun 27, 2018
View all comments (1)
Dear Ekaternia, Thank you - I hope we can continue to do a really good job - we are only ever a phone call or an email away! ...

“Efficiency in abundance...”

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May 11,2018
Minithumbup
Ken
By: 'C&J'
May 11,2018
0 people found
this helpful
We haven't much experience of Letting Agents or renting a property but we found ourselves in the hands of 1LET and they led us through the formalities so efficiently and in such a friendly manner it was a delight to deal with them. We'd have ...
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Was this helpful? Yes
By: Rachelle
Jun 21, 2018
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C&J, thank you for your feedback. We are so glad we were able to make the process of renting easy for you. Thank you for choosing 1LET! ...

“Fabulous 1let...”

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May 10,2018
Minithumbup
Ken
By: 'Wendy'
May 10,2018
0 people found
this helpful
Last year I purchased a 2 bed new town mews flat with the intention of letting the property. My solicitors recommended using 1Let , and this has proved to be sound advice. Ken Bell came along to the newly purchased property and gave me tremendous help . He ...
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Comment on agent fees
good
Was this helpful? Yes
By: Rachelle
Jun 21, 2018
View all comments (1)
Hi Wendy. What a lovely review, we are so pleased to hear we came recommended and that we have been able to help with the management of your property. Thank you for choosing 1LET! ...
Staff picture Ken
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Staff picture Beata
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Staff picture Ewan
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Staff picture Alan
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Staff picture Jane
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Staff picture Fiona
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Staff picture Melissa Bond
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Staff picture Janina
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit http://www.1let.co.uk/complaints-policy/ for more information.
Last updated at 11:41 AM 25/01/2016 by allAgents

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