• Ewan Foreman
    Ewan Foreman
  • Ken Bell
    Ken Bell
  • Fiona Foreman
    Fiona Foreman
  • Jane Aitken
    Jane Aitken
  • Beata Lozyniak
    Beata Lozyniak
  • claim your profile
    Rachelle Aitchison
1LET are award-winning Edinburgh letting agents run by a dedicated team of property professionals. As the Private Rented Sector (PRS) has continued to grow in Scotland 1LET have developed a variety of high quality letting, property management and investment services tailored to the changing and increasing needs of landlords and tenants.

20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500

 


Properties for sale
Properties for rent
Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
I am an overseas landlord based in Hong Kong and I met Ken by chance. He is very professional and provides a service which goes beyond your average letting agent. I have been offered many life and money saving advice from Ken regarding the location, pricing and miscellaneous matters for a profitable buy-to-let. Professional and friendly, it's not hard to imagine that tenants would also feel very much at ease with Ken and confident that they are in safe hands....
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Comment on agent fees
Fair
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Nov 13,2016
Minithumbdown
By:
Nov 13,2016
Featured Review
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this helpful
I have been renting in Edinburgh for nearly 10 years now and out of all the letting agents I have dealt with 1LET have been by far the best. Ken helped make the viewing and moving in process especially easy and Beata provided great assistance during my tenancy and when it came to moving out. Overall 1LET were extremely helpful and reasonable throughout my tenancy and I would highly recommend them to anybody....
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By: 1LET
Nov 18, 2016
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Dear Alison. Thank you so much for taking the time to write a review for 1LET. We are so pleased that you have had a positive experience and that both Ken and Beata were helpful throughout your entire tenancy. It's always great to hear someone say they would recommend us and we appreciate this very much Γ’β‚¬β€œ thank you for choosing 1LET!....
Nov 03,2016
Minithumbup
By:
Nov 03,2016
Featured Review
0 people found
this helpful
1LET was my letting agent for 3 years and I'm very pleased to say tat they are a great agency. Problems were always solved in no time!...
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Comment on agent fees
Good.
Was this helpful? Yes
By: 1LET
Nov 18, 2016
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Dear CSepulveda, thank you for taking the time to write about your experience. We are absolutely delighted to hear you had a positive tenancy and any problems resolved quickly throughout your 3 year tenancy. Thank you for choosing 1LET!....
Oct 30,2016
Minithumbup
By:
Oct 30,2016
Featured Review
0 people found
this helpful
An excellent company to lease from. Any issues had quickly sorted out either with a phone call or email and instant reply/problem fixed. Very fair and understanding. Would definately recommend! Have now leased 2 different properties from them, and always found both Ken and 1let as a whole to be excellent and extremely helpful....
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Comment on agent fees
N/A, doesn't charge Agent fees to the tenant
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By: 1LET
Nov 18, 2016
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Dear Matt, thank you for taking the time to write a review. We are delighted to read you have had a positive tenancy and you would recommend us. We're glad you then chose to then rent another property with us and we were able to keep you as tenants! Thank you for choosing 1LET!....
Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
this helpful
1Let have taken away the worry of renting out property. Their management from day one has been second to none. They are always very positive and helpful and provided a great tenant for our property. The management charges are fair and I wouldn't hesitate in recommending them to any landlord....
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Comment on agent fees
Fees are fair.
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By: 1LET
Sep 13, 2016
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Dear Dovetail, thank you for taking the time to write a review for 1LET. The team was delighted to hear we have been able to help Γ’β‚¬β€œ and that you would not hesitate to recommend us! We appreciate your feed back a lot - thank you for choosing 1LET!....
Sep 27,2016
Minithumbdown
By:
Sep 27,2016
0 people found
this helpful
Myself my partner and daughter moved. In this property and where promised it would be cleaned and painted and had no luck I had to do it all myself when I phoned about the house I was told cleaners had been in still 6months on things need done and the letting agency keep saying this will happen and it never does so disappointing for us all. Was a new start for our family We are hard working people who pay our rent every month on time but this means nothing would never use them again we are only...
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By: 1LET
Oct 25, 2016
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We are so sorry to hear that you have been experiencing some issues with your tenancy. We are aware that a couple of things needed to be addressed prior to your move in and unfortunately these were not done. We do try our best to get things right, and getting it right every single time is tricky. Although the property was not up the standard it should have been upon moving in (we agree with you) we hope that everything should now be resolved. If you would like to discuss this further please do n....
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
As prospective landlords we were initially impressed with 1Let when Ewan was happy to meet and talk us through the landlord/letting process prior to us looking for a property to purchase. 1LET were also able to offer advice when we were looking at possible property purchases. Once we had bought a flat, Ken's help and recommendations were invaluable in preparing the property for letting. 1LET were then able to get best market rate and had suitable tenants signed up within two weeks. All in all ...
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Comment on agent fees
Fees are fair for a great service.
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By: 1LET
Aug 30, 2016
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Dear Keith, thank you for writing a review on your experience with 1LET. We are delighted to read Ewan was able to help, even before you had purchased a property, and then subsequently Ken offered valuable advice in letting your property. It's always great to hear a landlord would recommend us to another landlord Γ’β‚¬β€œ thank you for choosing 1LET!....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Ken and the team at 1let have been absolutely fantastic. As a first time landlord I was apprehensive about the entire process but 1let have made it very straightforward. I cannot fault them thus far. Great communication right from the onset, always available to answer any of my queries. I'm especially thankful for their dedication and advise. Surprisingly, they had tenants lined up within days of putting the property in the market and all of this despite work happening in the property at the tim...
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Comment on agent fees
Fees are slightly higher than that of their competitors but this is offset by the quality of their service.
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By: 1LET
Aug 24, 2016
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Dear Ekaitz. Thank you for taking the time to write a review for 1LET Γ’β‚¬β€œ the team was delighted to read how happy you are with the level of service you have received. As a first time landlord it's important to make things as easy and as straight forward as possible Γ’β‚¬β€œ and we're so glad to hear you feel we've done this for you. It's fantastic to hear the right tenants were found quickly and that you would recommend us to prospective landlords Γ’β‚¬β€œ thank you for choosing 1LET!....
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
I have rented my flat out for over 10 years with a couple of agents but recently moved to 1Let. I realised immediately that I was going to receive a higher level of service than ever before from a team that were truly interested in their client's interests. I have been dealing with Ken Bell who has been great in giving advice on how to optimise the flat for the market but it is clear he is part of a team with like-minded dedication. Ken advised I undertake some remedial work to the flat and a...
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Comment on agent fees
Similar to market.
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By: 1LET
Aug 19, 2016
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Dear Guy, First of all, thank you for taking the time to write a review for 1LET, it was lovely to read! We're glad to read about the positive experience you have had switching to 1LET and the level at which Ken has been able to help in getting your property ready for letting. It's a bonus to hear the switch to your new insurance policy has saved you money! Working on customer service is our main focus Γ’β‚¬β€œ and feedback like yours means a lot to the team, thank you for choosing 1LET! Kind re....
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
1LET's staff proved to be helpful, efficient, and above all friendly. If you prefer dealing with human beings (as opposed to hard selling corporate automatons) they are well worth your time....
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By: 1LET
May 17, 2016
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Thank you for taking the time to write a review for 1LET - great to see you have been well impressed with the team! We appreciate you sharing your feedback.... and thank you for choosing 1LET!....
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
When I first considered using an agency to let our flat I was a bit aprehensive and unsure. After my first meeting with Ken Bell I knew it was the right choice. He is really friendly and personable and instills complete confidence in you that 1let do a superb job. I have to say I agree 100%. We got in touch with 1let in December and our flat was rented in less than a month -fantastic! Beata is also fantastic to liase with about our flat. She deals with any email correspondance required on the ru...
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Comment on agent fees
The fees are reasonable and in line with other companies as far as I can see. They are worth paying to have a worry free property rental.
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By: 1LET
Apr 22, 2016
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Dear Diana, thank you for taking the time to write a review on your experience with 1LET. We were delighted to read that Ken made a good first impression and that we managed to let your property quickly. Also fantastic to see that Beata has been of great help too! We really appreciate your feedback Γ’β‚¬β€œ and hope that we continue to deliver! Thank you for choosing 1LET!....
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
Very friendly and fast service, he looks passionate about his work. Replies to e-mails ASAP, which is a big plus, considering I've had problems with the communication with other agents/agencies in the past. Also if we have any problems or enquiries he makes sure that everything is dealt with in a fast and efficient way....
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By: 1LET
Feb 01, 2016
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Dear Mihaela, thank you for taking the time to write us a review! It's great to hear Ken has made a good impression Γ’β‚¬β€œ and has dealt with all of your enquiries quickly and effectivelyÒ€¦ we hope we continue to impress. Thank you for choosing 1LET!....
Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
this helpful
Couldn't rate 1let any higher!! The relatively strict application process assured us this company's number one concern was good tenants, unlike others who work on a first come first serve basis. They have always responded to us promptly and efficiently. Move in process was seamless, we had very little to do ourselves. We have been so impressed, we will be using 1let to manage our own rental properties. All round friendly, well mananged and excellent company....
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By: 1LET
Nov 04, 2015
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Dear Laura, thank you for taking the time to write a review for 1LET. We are absolutely delighted you have had a positive experience. It's reassuring to hear you were more than happy with application process. We're also glad we've been able to respond to any queries in a timely fashion. We look forward to helping you with the management of your own rental properties too! Thank again for your review and thank you for choosing 1LET!....
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
Overall 1Let is top level and makes things easy for the tenants. I understood from the very first that they care for their properties and do anything possible to provide excellent services. They are approachable and answer any requests quite fast without numerous back and forth phone calls or emails. Honest, straightforward, clean, clear and professional I would say for 1LET....
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By: 1LET
Oct 27, 2015
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Dear George Thank you for taking the time to submit a review for 1LET. We're delighted to read such a positive review Γ’β‚¬β€œ in particular it's great to see you've found us to be approachable, honest and professional. We do try hard to please both tenants and landlords and the whole team are happy to see that this hard work is paying off! Thank you again for taking the time to write a review and thank you for choosing 1LET. Kind regards, The 1LET team....
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
1Let have been brilliant to deal with. The staff are friendly and efficient. The odd occasion we have had something go wrong, they have been quick to get it sorted, and have been great when it comes to general maintenance or replacement of aging flat contents....
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By: 1LET
Oct 15, 2015
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Dear Nic, thank you for taking the time to write a review, we're delighted you have had a positive experience and have found the team to be friendly. It's also great to see Aga and Ken have been helpful with any questions you've had and in the management of general maintenance. Thank you again for your review and thank you for choosing 1LET! Kind regards, the 1LET team.....
Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
this helpful
1Let have been excellent to deal with they made moving in very stress free any small problems or queries were dealt with quickly and efficiently without us feeling as if were a nuisance. Small repair was carried out quickly and they are always easy to contact and communicate with. We feel very safe with them and wouldn't hesitate to use them in the future and to recommend them to anyone thinking of renting in Edinburgh. Overall they provided a friendly hassle free experience for us especial...
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By: 1LET
Oct 09, 2015
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Dear Adam and Lewis Mack, thank you for taking the time to write a review on your experience renting with 1LET. We are delighted to see the team have made your experience stress free and any questions or queries dealt with in a timely fashion. It's great to see you would both recommend us and use us again in the future, and we're pleased your first renting experience has been a good one! Thank you again for your review Γ’β‚¬β€œ and thank you for choosing 1LET. Kind regards Γ’β‚¬β€œ the 1LET te....
Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
I have been with 1LET for over a year now and i've received nothing but exceptional service the entire time I have been with them. They have always resolved queries and issues quickly and efficiently and I never feel like I am hassling them when I have a query. Aga has been great and responds to queries in an exceptional timely manner. Prospective tenants should feel comfortable knowing they are with a safe, secure and at home agent when deciding what property to rent which is provided by 1LET....
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By: 1LET
Sep 01, 2015
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Dear Greig Scott, Thank you for taking the time to write a review for 1LET. We are delighted to hear that you would describe our services as Γ’β‚¬Λœexceptional' and that we have been able to help you with any queries you have. It's also great to hear you rate Aga in particular, and that you are more than happy with her customer service. Thank you for recommending us to prospective tenants Γ’β‚¬β€œ we appreciate your comments! And thank you for choosing 1LET! Kind regards, the 1LET Team....
Aug 04,2015
Minithumbup
By:
Aug 04,2015
0 people found
this helpful
I would highly recommend 1Let! I have been with another agent before and 1Let is far far far better. All of their staff are very polite and helpful especially Aga and Ken. They answer to my emails promptly. They do repairs as quickly as possible. They are so speedy that even the refund of my deposit was so quick. It took only a few days after I moved out for me to refund it (unlike my previous agent who did everything to hinder my refund eventhough the flat was left in very good, in fact better,...
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By: 1LET
Aug 04, 2015
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Dear Miss J. First of all, thank you for taking the time to write an online review for 1LET Γ’β‚¬β€œ we really do appreciate it. We're delighted to read that you have found the team to be polite and helpful. It's also great to see you've particularly found our Finance Manager Jane as well as both of our property managers, Ken and Aga, to be super helpful to you. We're always pleased when tenants who have rented through 1LET provide honest, genuine feedback. Thank you again for your review an....
Jul 29,2015
Minithumbup
By:
Jul 29,2015
0 people found
this helpful
'1Let have been excellant in every respect, and I would highly recommend them. We had previously been using another letting agent but our property was proving difficult to let out. At the recommendation of our financial adviser, we moved over to 1Let, and we found Ken, Ewan and the staff could not have been more helpful and professional. We found the service was tailor made to our needs - for example they provided advice/management of redecoration and remedial work, and arranged temporary stora...
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By: 1LET
Jul 31, 2015
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Dear Wendy. First of all, thank you for taking the time to write a review for 1LET Γ’β‚¬β€œ and a very positive one at that! We have seen a number of landlords switch to us from other agents recently, and this highlights just how important customer service is. We're therefore delighted to hear we were recommended to you Γ’β‚¬β€œ and that you have since found Ewan, Ken and the rest of the team helpful and professional. We're also very happy to hear you are more than satisfied with the way we mana....
Jul 07,2015
Minithumbup
By:
Jul 07,2015
1 people found
this helpful
I was recommended 1Let by a friend who spoke highly of dealing with the company himself. I have not been disappointed. Both Ken Bell and Aga Kuehn have been extremely helpful and diligent in their management of my property, finding quality tenants and ensuring the property is well maintained. Communications are responded to quickly and efficiently. I would highly recommend them and remain extremely impressed with their high quality service....
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By: 1LET
Jul 08, 2015
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Dear TG, we'd like to thank you for taking the time to write about your experience of our services. It's great to hear that not only did a friend recommend 1LET, but you in turn would now also recommend us to your own friends! And we're delighted to read that you have been happy with both Ken and Aga in the management of your property. Thank you again for taking the time to offer your feedback and thank you for choosing 1LET!....
Jul 01,2015
Minithumbup
By:
Jul 01,2015
0 people found
this helpful
1let were recommended to us by friends who were themselves landlords last summer when we were looking into buying a flat. We ended up making the purchase (and Ewan was even helpful in helping us sort out our offer strategy), and we then turned to 1let to help us manage the property. They did an excellent job with coordinating repairs and maintenance, advertising, and finding a good tenant, and keeping up with things once the tenant was in place. Since we live very far away, this gave us great...
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By: 1LET
Jul 03, 2015
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Dear Michael, thank you first of all for taking the time to write a review for 1LET. It's lovely to see you were originally recommended by friends who are landlords and that you have been very pleased with us! Ewan does well on the buying side of things Γ’β‚¬β€œ and so it's great to see he was able to help you in buying your investment property. And we're delighted to read that the rest of the team, in particular Jane, have consequently met your expectations when managing the property. Also plea....
Jun 24,2015
Minithumbup
By:
Jun 24,2015
0 people found
this helpful
We initially viewed the property, and were shown around by Aga. From the outset, Aga was very helpful and answered any questions that we had while viewing the property. After submitting our application, e-mails were always replied to very quickly - normally within the day, and again any questions were answered. On the day we moved, we got the keys from the inventory company that they use exactly on time. The inventory was also really thorough - noticing things that we probably would never have ...
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By: 1LET
Jun 29, 2015
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To our Γ’β‚¬Λœvery happy tenant' Γ’β‚¬β€œ first of all, thank you for taking the time to offer your feedback on your experience with 1LET Γ’β‚¬β€œ in particular with one of our Property Managers Aga Kuehn. We are delighted to see that Aga was able to help you throughout the initial stages of the tenant application process Γ’β‚¬β€œ from viewing the property to applying for the property and answering any questions you had along the way. It's also great to hear that you found the local speciali....
Jun 22,2015
Minithumbup
By:
Jun 22,2015
0 people found
this helpful
I moved to Edinburgh recently and 1Let have been very helpful with the process of renting my current property. Both Aga and Ken are a pleasure to deal with and I wouldn't hesitate in recommending them....
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By: 1LET
Jun 24, 2015
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Dear Mirsad. Thank you first of all for taking the time to write a review for 1LET. We're delighted to see that everything is going well with your current rental property and that Ken and Aga have been a pleasure to deal with. Thank you again, and thank you for choosing 1LET!....
Jun 21,2015
Minithumbup
By:
Jun 21,2015
0 people found
this helpful
Excellent from start to finish. A very professional service from the agency and easily approachable. The staff were very helpful from the initial application to returning the keys. Highly recommended!...
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By: 1LET
Jun 24, 2015
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Dear Marc, thank you for taking the time to leave a review for 1LET. It's really great to see you have found us to be professional yet approachable. We're also very happy to see we were helpful from start to finish. Thank you again and thank you for choosing 1LET!....
Jun 03,2015
Minithumbup
By:
Jun 03,2015
0 people found
this helpful
aving been renting property in Edinburgh for five years, I can honestly say that I have found my experience with 1LET to be great. I've been renting from them for the past year and they have been the best letting agency I have dealt with by far. 1Let are professional, courteous and prompt to reply to emails/queries. Any issues I have had, such as plumbing emergencies, have been resolved quickly. The only issue my flatmates and I have had was when we moved in the flat wasn't as clean as we'd ...
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By: 1LET
Jun 05, 2015
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Dear Matthew, thank you for taking the time to write a review for 1LET. We are extremely happy to see that you have had such a great experience renting through 1LET over the past year, and even more delighted you have found us to be the best you have come across in your 5 years of renting in Edinburgh. We appreciate that communication is key and are therefore happy that good communication meant any issues were dealt with swiftly. Thank you again Matthew Γ’β‚¬β€œ and thank you for choosing 1LET!....
May 25,2015
Minithumbup
By:
May 25,2015
0 people found
this helpful
Ken and Aga have been very profressional in managing my property. Things are dealt with quickly and on time. My property was tested, installed with the appropriate fire alarm system and let out within a month. Ken and his team are knowledgable, honest, easily approachable and provided 1st class service in responding to their clients. I would highly recommend 1Let to potential landlords in Edinburgh....
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By: 1LET
May 26, 2015
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Dear EJ. Thank you for writing a review for 1LET. As a landlord with experience of our services we're very happy to see you found us to be professional in managing your property - and that we were able to prepare your property for market, and find tenants within a month. Thank you for your kind words about Ken and the rest of our team, we're very happy that you are happy. Thank you for choosing 1LET!....
May 21,2015
Minithumbup
By:
May 21,2015
0 people found
this helpful
We are very satisfied with 1Let. My partner was a tenant with 1Let previously and was so happy with them that we deliberately sought a property with them when searching for our current flat. They are quick to respond to any issues in the flat and have been very prompt with repairs. In comparison to the larger letting agencies I have been a tenant with in Edinburgh, 1Let have been professional in every encounter we've had with them, from the very first viewings to their ongoing service....
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By: 1LET
May 21, 2015
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Dear VM. Thank you for taking the time to write a review for 1LET. To hear that as tenants that you not only previously let through us and were happy with our service but that you then decided to deliberately rent through us again Γ’β‚¬β€œ is fantastic. Your comparison between us and larger Edinburgh letting agents, is also great to hear Γ’β‚¬β€œ although we are a lot smaller than some of the other agents in Edinburgh - we work just as hard! Thank you again VM for taking the time to offer feedb....
May 10,2015
Minithumbup
By:
May 10,2015
0 people found
this helpful
Found a good tenant very quickly. Organised all remedial work without drama. The communications were good. Very please with the friendly service at 1let....
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By: 1LET
May 11, 2015
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Dear Chris H, thank you for taking the time to leave 1LET a review. We're very happy to see you found Ken and Ewan helpful and we were able to find a good tenant for your property quickly. It's also very positive to see not only did we organise all remedial work but you were happy with our customer service. Thank you again for leaving a review and thank you for choosing 1LET!....
May 06,2015
Minithumbup
By:
May 06,2015
0 people found
this helpful
found 1Let by chance when looking for an agent about 10 years ago. Ewen was immediately responsive on the 'phone and arranged to visit very quickly at a time that suited me, and the subsequent discussions were both efficient and friendly. Advice was good and an excellent tenant found. When it became necessary to terminate the let Ewen was very helpful at negotiating an arrangement that suited all parties. Subsequently my son wanted to let the property and 1Let was again used with excellent servi...
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By: 1LET
May 12, 2015
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Dear KenB, thank you for taking the time to leave a review for 1LET. Having found us 10 years ago, it's lovely to read that you have had such a positive experience . Having then gone on to recommend your son. We're delighted to see both of you have received excellent customer service and have stated you would recommend 1LET as letting agents to other landlords with rental properties in Edinburgh. Thank you again for your feedback and thank you for choosing 1LET! Kind regards, The 1LET Te....
May 05,2015
Minithumbup
By:
May 05,2015
0 people found
this helpful
I have been thoroughly impressed with 1 Let - they were able to find good tenants for my property very quickly and are very quick to respond when I questions or issues. A great organisation....
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By: 1LET
May 05, 2015
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Dear MBlake, first of all thank you for taking the time to write a review for 1LET. We're extremely pleased to read that you were happy with our services and we were able to let your property quickly - finding good tenants. Also great to see any questions you have are responded to quickly. Thank you again for your review and thank you for choosing 1LET. Kind regards, The 1LET Team.....
Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
I have had an excellent service from 1Let. Ken & Fiona were very professional & helpful, making the process of registering my property with them very easy, and have continued to deal with the management of the property in a professional manner. They have also been very supportive of my tenant, assisting them with paperwork and dealing with issues promptly. I would have no hesitation recommending them to other landlords or tenants....
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By: 1LET
May 01, 2015
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Dear A Stormont. First of all, thank you for taking the time to offer your feedback on 1LET's landlord services. To read that you found both Ken and Fiona to be very professional and helpful is great. We're happy you found the process of letting your property easy and you have found us to be professional in the continued management of it. Thank you again for your feedback and thank you for choosing 1LET!....
Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
I am delighted to write this review on behalf of 1Let, a team we have been involved with for around 7 years. Apart from the advice they gave us for the purchase of our property the manner in which they have conducted business has been of the highest standard. The polite and professional manner in which they have dealt with us and any requests we may have presented to them has been reassuring. Nothing has been too much trouble. They have looked after our property so carefully, advising us of any ...
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Comment on agent fees
I have been more than happy with the fees of 1LET. The service I have received more than matches the fees they have set. I can get a consultation so easily and that in itself is worth anything they charge.
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By: 1LET
May 11, 2015
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Dear Norman A Brown. Thank you, first of all, for taking the time to leave such a lovely and positive review for the team at 1LET. We were all delighted to see that, as a landlord who has been with 1LET for some time now, you have been happy with all aspects of our service. From the advice we gave to you with regards to purchasing an investment property, to the on-going management. As a lettings agency who works hard to ensure the interests of both tenants and landlords are looked after it's gr....
Apr 23,2015
Minithumbup
By:
Apr 23,2015
0 people found
this helpful
My first meeting with one of the company's staff (Aga) to inspect the property gave an impression that 1Let means serious business. The appointment was kept right to time. As a foreigner and first-timer in the UK, I feel I couldn't have received a better treatment from another agent than I have from 1Let. Perfecting all the leases within few days meant a lot for my quick and comfortable relocation. Since I moved in about a year and half, there hasn't been any complaint unattended to, rather I ca...
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Was this helpful? Yes
By: 1LET
Apr 28, 2015
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Dear Tunbosun - first of all thank you for taking the time to leave a review for the team at 1LET. We're extremely happy to see that you are happy with service you have received, and continue to receive, from 1LET - in particular you highlighted the response time from staff members and dealing with any queries promptly; this is something we work hard to do and will work hard to continue. Once again thank you for your feedback - and thank you for choosing 1LET!....
Apr 16,2015
Minithumbup
By:
Apr 16,2015
0 people found
this helpful
My partner and I are very happy with 1Let. Our main agent is Aga, and we have occasionally dealt with Ken as well. They are polite, very friendly and always committed to helping us. They have solved our issues very quickly. As experienced tenants (almost a year and a half), we would highly recommend this agency to everyone seeking a sweet home....
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Comment on agent fees
Fair enough
Was this helpful? Yes
By: 1LET
Apr 20, 2015
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Dear Antonio, first of all thank you for taking the time to leave a review for 1LET. It's great to read you and your partner are happy with the service you receive - in particular from you property manager Aga. We are extremely pleased you have found us to be polite, very friendly and always committed to helping you whilst solving your issues quickly. As experienced tenants who would highly recommend us to tenants we are very grateful for your feedback. Thank you again for you revi....
Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
this helpful
As a landlord I am very happy with 1Let. They found me a good tenant at an increased rent and have provided an excellent management service. Communication is good both when I contact them and the monthly statement. I would recommend 1Let to other landlords and tenants....
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Comment on agent fees
I am paying slightly higher than with other agents I use however not unduly high.
Was this helpful? Yes
By: 1LET
Apr 20, 2015
View all comments (1)
Dear Maurice, thank you for taking the time to leave us a review. As a landlord who uses 1LET's services it is great to see your are happy with the tenant we found - and you are happy with the rental income your property is achieving. Also very positive to read you are happy with your monthly statement and communication from the team. Thank you for saying you would recommend 1Let to other landlords and tenants and thank you for choosing 1LET. Kind regards, The 1LET team....
Areas covered
  • EH1
  • Edinburgh & Lothians
  • EH2
  • Morningside EH10
  • EH3
  • Stockbridge
  • EH4
  • EH5
  • EH6
  • EH7
  • EH8
  • EH9
  • EH10

ARLA SAL TDS LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
50 0 56 3 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

For full details of our costs and fees please refer to our landlord pack - downloadable free from our website at http://www.1let.co.uk/landlords/download-landlord-pack/.
Last updated at 11:41 AM 25/01/2016 by allAgents

Complaints Procedure

LET seek to conduct their business in line with professional standards and adopt best practice procedures at all times. Any form of complaint is therefore taken very seriously and seen as an opportunity to improve systems, learning processes and identify positive outcomes wherever possible. The companyҀ™s complaints procedure is designed to deal with issues vigorously and in a timely fashion.

Level 1
In the first instance all issues should be raised with the responsible member of staff and/or the member of staff to whom the complaint directly relates. 1LET staff members will always try to resolve issues quickly, professionally and with the minimal amount of fuss. The vast majority of issues can be brought to a satisfactory conclusion in this manner.

Level 2
If the complainant remains unsatisfied with the outcome, a Formal Complaint can be made in writing to the Lettings Director at 1LET. The Formal Complaint should be identified as such and detail the specific nature of the complaint and contain all relevant information. A Formal Acknowledgement will be issued in writing within 3 working days of receipt of the Formal Complaint. Under normal circumstance, a Formal Response will also be issued in writing post full internal investigation within 7 working days of receipt of the Formal Complaint.

Note: for the avoidance of doubt, a written Formal Complaint, Formal Acknowledgement and Formal Response shall be seen to include email communication where any of these terms are used.

Level 3
If the written response from 1LET does not conclude the matter to the reasonable satisfaction of the complainant, the complaint may be raised to Level 3 Ҁ“ External Adjudication. 1LET shall cooperate fully with all formally recognised and professionally conducted External Adjudication processes. 1LET reserve the right to seek external professional assistance and representation where appropriate.

1LET are members of and are regulated by the Association of Residential Letting Agents (ARLA) run by the National Federation of Property Professionals (NFOPP) and The Property Ombudsman. Complainants can approach these or any other consumer protection body at any time but are strongly encouraged to take advantage of the companyҀ™s internal complaints procedure in the first instance.
Last updated at 11:41 AM 25/01/2016 by allAgents
Ewan Foreman Ewan Foreman
Managing Director
17 reviews

About Ewan Ewan is a founding Director of 1LET and the current Managing Director. Ewan has extensive experience of both residential and commercial property and, as a member of the LetScotland steering group, tak View full profile
Ken Bell Ken Bell
Director
64 reviews

About Ken Ken joined the team in 2008 after further academic study at Heriot-Watt University to gain an MSc in Urban Real Estate Management and Development. In 2010 Ken became a member of ARLA (Association of R View full profile
Fiona Foreman Fiona Foreman
Director
1 reviews

About Fiona Fiona is responsible for business development and finance. Fiona is also our Company Secretary and is a founding Director of 1LET. View full profile
Jane Aitken Jane Aitken
Finance
1 reviews

About Jane Jane has extensive experience in company finance and is responsible for all day to day financial and accounting procedures within 1LET. View full profile
Beata Lozyniak Beata Lozyniak
2 reviews

About Beata No description set View full profile
Rachelle Aitchison Rachelle Aitchison
Marketing Manager
0 reviews

About Rachelle No description set View full profile


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