• Ewan Foreman
    Ewan Foreman
  • Ken Bell
    Ken Bell
  • Fiona Foreman
    Fiona Foreman
  • Jane Aitken
    Jane Aitken
  • Beata Lozyniak
    Beata Lozyniak
  • Rachelle Aitchison
    Rachelle Aitchison
  • Alan Henderson
    Alan Henderson
  • Julia Urlicka
    Julia Urlicka
  • claim your profile
    Stephen
1LET is an award-winning agency dedicated to delivering exceptional levels of customer service.
Most recently 1LET were names winner of the Times & Sunday Times Gold Award for Scottish Lettings Agency of the Year in 2015 and RaterAgent’s Gold Award Winner for Edinburgh 2015.

20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500

 
Properties for sale
Properties for rent
Jul 27,2017
Minithumbup
Beata Lozyniak
Julia Urlicka
By:
Jul 27,2017
0 people found
this helpful
This agency is actually pretty awesome. I was renting for the last 10 years and I didn't realise that lease can come with any additional service - not to mention such an excellent one as 1Let provided! They contracted companies that review your location to find best options for utilities, broadband, contents insurance etc. - all sorted with one phone call with no additional cost. Every issue is easily sortable by a friendly and responsive staff. Their down-to-earth approach made the lease a fri...
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Comment on agent fees
Good - no surprises here. Standard fees and no hidden costs.
Was this helpful? Yes
Jul 06,2017
Minithumbup
Ken Bell
Beata Lozyniak
By:
Jul 06,2017
0 people found
this helpful
We have let our property through 1Let for a year now and are very happy with their service. Communication has always been very good and recently we were very impressed with how they dealt with an emergency leak in the property. Ken and Beata acted quickly to minimise and repair the damage and we were kept well informed throughout. Staff are always polite and helpful. Happy to recommend....
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Comment on agent fees
Fees seem to be in line with other agencies.
Was this helpful? Yes
By: 1LET
Jul 13, 2017
View all comments (1)
Dear J Williams, many thanks for taking the time to leave feedback on your experience with 1LET. We are really pleased to hear you are happy with our service, in particular the service youve received from Ken and Beata. Thank you for recommending and thank you for choosing 1LET! ...
Jun 30,2017
Minithumbup
Stephen
By:
Jun 30,2017
0 people found
this helpful
I have used 1Let for over 12 years now and would thoroughly recommend them as first class letting agents. As a company they have grown over this period but the standard of service has never diminished. Living on an island means we need agents who are reliable and trustworthy - we have found 1Let to meet these requirements for us and feel confident that our property is in good hands.We are kept up to date with any required changes and they always respond to quickly with any queries. Would have no...
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Comment on agent fees
I think the fees are good for the service provided.
Was this helpful? Yes
May 30,2017
Minithumbup
Beata Lozyniak
Jane Aitken
By:
May 30,2017
0 people found
this helpful
A very professional team from start to finish. The team were always very responsive and helpful and a pleasure to deal. We never felt that we were trying to be taken advantage of, which is a rarity in this sector with so many friends and family having had very negative experiences....
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Was this helpful? Yes
By: 1LET
Jun 01, 2017
View all comments (1)
Dear SJG, thank you for offering your feedback on your experience of 1LET's services, we are really pleased to read you found us to be responsive, helpful and a pleasure to deal with. We are delighted your tenancy went so well and that you have been able to share this with us! Thank you for choosing 1LET! ...
May 10,2017
Minithumbup
Ken Bell
By:
May 10,2017
0 people found
this helpful
We have lived in a 1Let property for the past two years. We have found 1Let to be excellent letting agents who have dealt with any issues promptly and without fuss. For example, when the neighbours above had a significant water leak through our bathroom light 1Let had someone out that day to sort it out and as they knew the landlord above he was also notified quickly and fixed the pipes involved. During winter, when we had an issue with our boiler, 1Let were able to send someone out that day to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Ross and Jade, thank you so much for your brilliant review - we are so pleased that you both had such a positive experience with us. We are of course sorry to see you leave but wish you all the best for the future! We're glad any problems were attended to quickly and efficiently. We are so pleased that you feel we are the best you have dealt with, and fantastic to hear you'd recommend us to everyone. Thank you again for taking the time and thank you for choosing 1LET! ...
May 09,2017
Minithumbup
By:
May 09,2017
0 people found
this helpful
My experience as a tenant with 1Let has, so far, been excellent. From the outset, the staff have always been friendly, professional, and accommodating; queries have been responded to quickly, and procedures clearly explained and communicated. Certainly one of the best agents I have dealt with....
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Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Amos, we were delighted to hear that you have had a great experience with your tenancy so far and the team have been professional, helpful and clear - hearing we've been one of the best you've dealt with is really lovely and encouraging to hear. Thank you for choosing 1LET! ...
May 05,2017
Minithumbup
Beata Lozyniak
By:
May 05,2017
0 people found
this helpful
We have had a wonderful experience renting with 1Let. Our property manager, Beata responds promptly to emails and attends to problems very efficiently. We also appreciate receiving updates about actions taken to address problems we have had....
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Comment on agent fees
N/A
Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear MH - what a fantastic review, thank you for taking the time. It's great to hear Beata is so helpful and efficient - she is a super property manager! Thank you for choosing 1LET! ...
May 05,2017
Minithumbup
Beata Lozyniak
By:
May 05,2017
0 people found
this helpful
We are existing tenants of a property managed by 1Let and are extremely pleased by the professional and friendly service that we have received. All of the staff (particularly Beata) are excellent at dealing with any issues that we raise, and we always receive quick and pleasant responses to any queries. We recently renewed our tenancy and would not hesitate to live in another property managed by 1Let. No problems with this agent whatsoever and highly recommended to anyone looking for a property ...
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Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Sophie and Panupon - absolutely delightful review! Thank you for taking the time to offer some feedback on your experience with 1LET and in particular Beata. We always love to hear when our tenants have had a positive experience! It's great to hear you were able to renew your tenancy - and very pleased to hear you would recommend 1LET to others! Thank you for taking the time and thank you for choosing 1LET! ...
Apr 29,2017
Minithumbup
Beata Lozyniak
By:
Apr 29,2017
0 people found
this helpful
I was really pleased to work with this agency. They were really helpful and reliable from the very start until the end. I felt I could trust them and enjoyed fully my stay in Edinburgh. Would definitely recommend this agency to anyone that is looking to rent. All their agents are so lovely and helpful especially Beata that I was in direct contact with all along....
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Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Stasha. What a lovely review , thank you! We were absolutely delighted to read that you've had a great experience and you'd recommend us - it's also great to hear Beata was helpful throughout your tenancy. Thank you for choosing 1LET! ...
Mar 31,2017
Minithumbup
By:
Mar 31,2017
0 people found
this helpful
1Let have been fantastic letting agents, very responsive and very courteous. They understood my financial situation as a freelancer and were flexible enough to accept the documents I could provide as proof of income. They have always responded quickly to any enquiries or issues. Highly recommended....
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Was this helpful? Yes
By: 1LET
Apr 21, 2017
View all comments (1)
Dear Paul, thank you for taking the time to write a review for 1LET as a team we were delighted to read you have had a positive experience we try our best to tailor our services to the needs of landlord and tenants and so are glad that things have worked out well. Thank you again for taking the time to offer your feedback and thank you for choosing 1LET! ...
Mar 29,2017
Minithumbup
Ken Bell
By:
Mar 29,2017
0 people found
this helpful
I just have good word about 1LET and especially about Ken, all it was very very profesional I never ever had any issue with them . I been a tenant for over 5 year. I would hight recommend this agency....
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Was this helpful? Yes
By: 1LET
Apr 21, 2017
View all comments (1)
Dear Ricard, thank you for taking the time to offer some feedback one 1LET and your experience. We are delighted to read Ken has been helpful to you throughout your tenancy. It's great to hear you would recommend us too - thank you for choosing 1LET! ...
Feb 17,2017
Minithumbup
Ken Bell
Rachelle Aitchison
By:
Feb 17,2017
0 people found
this helpful
1Let have been amazing throughout the process of letting our much-loved first flat. They offered really good, honest advice, helped us find good tradespeople to undertake the little that needed doing and even sourced additional quotes as they deemed the first cost for electrics a little high. They managed the letting and vetting process fantastically well and we are delighted with our tenants. Initially I had a parcel delivered to the old flat in error and the new tenants were happy for me to co...
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Comment on agent fees
Industry standard and I think well worth it!
Was this helpful? Yes
By: 1LET
Feb 21, 2017
View all comments (1)
Dear Heather T, thank you so much for taking the time to write a review - we are all delighted to hear that you have had a really positive experience with 1LET! We realise when letting a property that was once your home can be a big step as there is most often going to be a huge sense of attachment to the property so to know Ken was able to advise and help with preparing the property for market is great to hear - we're glad we could help! And of course, most importantly you are happy with the l ...
Jan 27,2017
Minithumbup
Ken Bell
Beata Lozyniak
By:
Jan 27,2017
0 people found
this helpful
We had no previous experience of letting property and Ken put us at ease by giving us comprehensive details (that were easy to understand) and made us feel confident to progress with the rental. Throughout the process, Ken was very personable and made every effort to come round to meet us when possible. In summary, they are very professional and easy to deal with. I would not hesitate in recommending them to friends and family....
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Was this helpful? Yes
By: 1LET
Feb 07, 2017
View all comments (1)
Dear Euan. Thank you for taking the time to write a review for 1LET. We are delighted to hear that you first experience as a landlord has been a positive one and that Ken gave you confidence in 1LET. We are pleased things are going well and appreciate your feedback. As always if there's anything we can help with just let us know. Thank you for choosing 1LET! ...
Jan 19,2017
Minithumbup
Rachelle Aitchison
Ken Bell
By:
Jan 19,2017
0 people found
this helpful
The service from 1Let is extremely efficient and they are exceptionally reliable. It is a pleasure dealing with them. I would highly recommend them....
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Comment on agent fees
Commensurate with the service.
Was this helpful? Yes
By: 1LET
Jan 23, 2017
View all comments (1)
Dear Mel, thank you for taking the time to write a review and offer your feedback. We are delighted to read that you have found us to be efficient and reliable and it's been a pleasure dealing with you too thank you for choosing 1LET! ...
Nov 21,2016
Minithumbup
Ken Bell
By:
Nov 21,2016
0 people found
this helpful
I am an overseas landlord based in Hong Kong and I met Ken by chance. He is very professional and provides a service which goes beyond your average letting agent. I have been offered many life and money saving advice from Ken regarding the location, pricing and miscellaneous matters for a profitable buy-to-let. Professional and friendly, it's not hard to imagine that tenants would also feel very much at ease with Ken and confident that they are in safe hands....
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Comment on agent fees
Fair
Was this helpful? Yes
By: 1LET
Jan 04, 2017
View all comments (1)
Dear Sky, thank you for taking the time to write a review for 1LET and your experience as a landlord with us. We are delighted to read that Ken has made a great impression and you feel he has gone above and beyond your expectations in terms of professionalism and assistance in letting your property. We hope to continue delivering a great service to you and your tenants. Thank you for choosing 1LET! ...
Nov 13,2016
Minithumbup
Ken Bell
Beata Lozyniak
By:
Nov 13,2016
0 people found
this helpful
I have been renting in Edinburgh for nearly 10 years now and out of all the letting agents I have dealt with 1LET have been by far the best. Ken helped make the viewing and moving in process especially easy and Beata provided great assistance during my tenancy and when it came to moving out. Overall 1LET were extremely helpful and reasonable throughout my tenancy and I would highly recommend them to anybody....
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Was this helpful? Yes
By: 1LET
Nov 18, 2016
View all comments (1)
Dear Alison. Thank you so much for taking the time to write a review for 1LET. We are so pleased that you have had a positive experience and that both Ken and Beata were helpful throughout your entire tenancy. It's always great to hear someone say they would recommend us and we appreciate this very much thank you for choosing 1LET! ...
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
1LET was my letting agent for 3 years and I'm very pleased to say tat they are a great agency. Problems were always solved in no time!...
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Comment on agent fees
Good.
Was this helpful? Yes
By: 1LET
Nov 18, 2016
View all comments (1)
Dear CSepulveda, thank you for taking the time to write about your experience. We are absolutely delighted to hear you had a positive tenancy and any problems resolved quickly throughout your 3 year tenancy. Thank you for choosing 1LET! ...
Oct 30,2016
Minithumbup
Ken Bell
By:
Oct 30,2016
0 people found
this helpful
An excellent company to lease from. Any issues had quickly sorted out either with a phone call or email and instant reply/problem fixed. Very fair and understanding. Would definately recommend! Have now leased 2 different properties from them, and always found both Ken and 1let as a whole to be excellent and extremely helpful....
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Comment on agent fees
N/A, doesn't charge Agent fees to the tenant
Was this helpful? Yes
By: 1LET
Nov 18, 2016
View all comments (1)
Dear Matt, thank you for taking the time to write a review. We are delighted to read you have had a positive tenancy and you would recommend us. We're glad you then chose to then rent another property with us and we were able to keep you as tenants! Thank you for choosing 1LET! ...
Sep 27,2016
Minithumbdown
By:
Sep 27,2016
1 people found
this helpful
Myself my partner and daughter moved. In this property and where promised it would be cleaned and painted and had no luck I had to do it all myself when I phoned about the house I was told cleaners had been in still 6months on things need done and the letting agency keep saying this will happen and it never does so disappointing for us all. Was a new start for our family We are hard working people who pay our rent every month on time but this means nothing would never use them again we are only...
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Was this helpful? Yes
By: 1LET
Oct 25, 2016
View all comments (1)
We are so sorry to hear that you have been experiencing some issues with your tenancy. We are aware that a couple of things needed to be addressed prior to your move in and unfortunately these were not done. We do try our best to get things right, and getting it right every single time is tricky. Although the property was not up the standard it should have been upon moving in (we agree with you) we hope that everything should now be resolved. If you would like to discuss this further please do n ...
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
1Let have taken away the worry of renting out property. Their management from day one has been second to none. They are always very positive and helpful and provided a great tenant for our property. The management charges are fair and I wouldn't hesitate in recommending them to any landlord....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
By: 1LET
Sep 13, 2016
View all comments (1)
Dear Dovetail, thank you for taking the time to write a review for 1LET. The team was delighted to hear we have been able to help - and that you would not hesitate to recommend us! We appreciate your feed back a lot - thank you for choosing 1LET! ...
Aug 30,2016
Minithumbup
Ewan Foreman
Ken Bell
By:
Aug 30,2016
0 people found
this helpful
As prospective landlords we were initially impressed with 1Let when Ewan was happy to meet and talk us through the landlord/letting process prior to us looking for a property to purchase. 1LET were also able to offer advice when we were looking at possible property purchases. Once we had bought a flat, Ken's help and recommendations were invaluable in preparing the property for letting. 1LET were then able to get best market rate and had suitable tenants signed up within two weeks. All in all ...
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Comment on agent fees
Fees are fair for a great service.
Was this helpful? Yes
By: 1LET
Aug 30, 2016
View all comments (1)
Dear Keith, thank you for writing a review on your experience with 1LET. We are delighted to read Ewan was able to help, even before you had purchased a property, and then subsequently Ken offered valuable advice in letting your property. It's always great to hear a landlord would recommend us to another landlord - thank you for choosing 1LET! ...
Aug 23,2016
Minithumbup
Ken Bell
By:
Aug 23,2016
0 people found
this helpful
Ken and the team at 1let have been absolutely fantastic. As a first time landlord I was apprehensive about the entire process but 1let have made it very straightforward. I cannot fault them thus far. Great communication right from the onset, always available to answer any of my queries. I'm especially thankful for their dedication and advise. Surprisingly, they had tenants lined up within days of putting the property in the market and all of this despite work happening in the property at the tim...
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Comment on agent fees
Fees are slightly higher than that of their competitors but this is offset by the quality of their service.
Was this helpful? Yes
By: 1LET
Aug 24, 2016
View all comments (1)
Dear Ekaitz. Thank you for taking the time to write a review for 1LET - the team was delighted to read how happy you are with the level of service you have received. As a first time landlord it's important to make things as easy and as straight forward as possible - and we're so glad to hear you feel we've done this for you. It's fantastic to hear the right tenants were found quickly and that you would recommend us to prospective landlords - thank you for choosing 1LET! ...
Aug 18,2016
Minithumbup
Ken Bell
By:
Aug 18,2016
0 people found
this helpful
I have rented my flat out for over 10 years with a couple of agents but recently moved to 1Let. I realised immediately that I was going to receive a higher level of service than ever before from a team that were truly interested in their client's interests. I have been dealing with Ken Bell who has been great in giving advice on how to optimise the flat for the market but it is clear he is part of a team with like-minded dedication. Ken advised I undertake some remedial work to the flat and a...
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Comment on agent fees
Similar to market.
Was this helpful? Yes
By: 1LET
Aug 19, 2016
View all comments (1)
Dear Guy, First of all, thank you for taking the time to write a review for 1LET, it was lovely to read! We're glad to read about the positive experience you have had switching to 1LET and the level at which Ken has been able to help in getting your property ready for letting. It's a bonus to hear the switch to your new insurance policy has saved you money! Working on customer service is our main focus - and feedback like yours means a lot to the team, thank you for choosing 1LET! Kind regards, ...
May 03,2016
Minithumbup
Ken Bell
By:
May 03,2016
0 people found
this helpful
1LET's staff proved to be helpful, efficient, and above all friendly. If you prefer dealing with human beings (as opposed to hard selling corporate automatons) they are well worth your time....
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Was this helpful? Yes
By: 1LET
May 17, 2016
View all comments (1)
Thank you for taking the time to write a review for 1LET - great to see you have been well impressed with the team! We appreciate you sharing your feedback.... and thank you for choosing 1LET! ...
Apr 20,2016
Minithumbup
Beata Lozyniak
Ken Bell
By:
Apr 20,2016
0 people found
this helpful
When I first considered using an agency to let our flat I was a bit aprehensive and unsure. After my first meeting with Ken Bell I knew it was the right choice. He is really friendly and personable and instills complete confidence in you that 1let do a superb job. I have to say I agree 100%. We got in touch with 1let in December and our flat was rented in less than a month -fantastic! Beata is also fantastic to liase with about our flat. She deals with any email correspondance required on the ru...
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Comment on agent fees
The fees are reasonable and in line with other companies as far as I can see. They are worth paying to have a worry free property rental.
Was this helpful? Yes
By: 1LET
Apr 22, 2016
View all comments (1)
Dear Diana, thank you for taking the time to write a review on your experience with 1LET. We were delighted to read that Ken made a good first impression and that we managed to let your property quickly. Also fantastic to see that Beata has been of great help too! We really appreciate your feedback - and hope that we continue to deliver! Thank you for choosing 1LET! ...
Jan 28,2016
Minithumbup
Ken Bell
By:
Jan 28,2016
0 people found
this helpful
Very friendly and fast service, he looks passionate about his work. Replies to e-mails ASAP, which is a big plus, considering I've had problems with the communication with other agents/agencies in the past. Also if we have any problems or enquiries he makes sure that everything is dealt with in a fast and efficient way....
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Was this helpful? Yes
By: 1LET
Feb 01, 2016
View all comments (1)
Dear Mihaela, thank you for taking the time to write us a review! It's great to hear Ken has made a good impression - and has dealt with all of your enquiries quickly and effectively - we hope we continue to impress. Thank you for choosing 1LET! ...
Oct 29,2015
Minithumbup
Ken Bell
By:
Oct 29,2015
0 people found
this helpful
Couldn't rate 1let any higher!! The relatively strict application process assured us this company's number one concern was good tenants, unlike others who work on a first come first serve basis. They have always responded to us promptly and efficiently. Move in process was seamless, we had very little to do ourselves. We have been so impressed, we will be using 1let to manage our own rental properties. All round friendly, well mananged and excellent company....
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Was this helpful? Yes
By: 1LET
Nov 04, 2015
View all comments (1)
Dear Laura, thank you for taking the time to write a review for 1LET. We are absolutely delighted you have had a positive experience. It's reassuring to hear you were more than happy with application process. We're also glad we've been able to respond to any queries in a timely fashion. We look forward to helping you with the management of your own rental properties too! Thank again for your review and thank you for choosing 1LET! ...
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
Overall 1Let is top level and makes things easy for the tenants. I understood from the very first that they care for their properties and do anything possible to provide excellent services. They are approachable and answer any requests quite fast without numerous back and forth phone calls or emails. Honest, straightforward, clean, clear and professional I would say for 1LET....
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Was this helpful? Yes
By: 1LET
Oct 27, 2015
View all comments (1)
Dear George Thank you for taking the time to submit a review for 1LET. We're delighted to read such a positive review - in particular it's great to see you've found us to be approachable, honest and professional. We do try hard to please both tenants and landlords and the whole team are happy to see that this hard work is paying off! Thank you again for taking the time to write a review and thank you for choosing 1LET. Kind regards, The 1LET team ...
Oct 13,2015
Minithumbup
Ken Bell
By:
Oct 13,2015
0 people found
this helpful
1Let have been brilliant to deal with. The staff are friendly and efficient. The odd occasion we have had something go wrong, they have been quick to get it sorted, and have been great when it comes to general maintenance or replacement of aging flat contents....
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Was this helpful? Yes
By: 1LET
Oct 15, 2015
View all comments (1)
Dear Nic, thank you for taking the time to write a review, we're delighted you have had a positive experience and have found the team to be friendly. It's also great to see Aga and Ken have been helpful with any questions you've had and in the management of general maintenance. Thank you again for your review and thank you for choosing 1LET! Kind regards, the 1LET team. ...
Oct 08,2015
Minithumbup
Ken Bell
By:
Oct 08,2015
0 people found
this helpful
1Let have been excellent to deal with they made moving in very stress free any small problems or queries were dealt with quickly and efficiently without us feeling as if were a nuisance. Small repair was carried out quickly and they are always easy to contact and communicate with. We feel very safe with them and wouldn't hesitate to use them in the future and to recommend them to anyone thinking of renting in Edinburgh. Overall they provided a friendly hassle free experience for us especial...
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Was this helpful? Yes
By: 1LET
Oct 09, 2015
View all comments (1)
Dear Adam and Lewis Mack, thank you for taking the time to write a review on your experience renting with 1LET. We are delighted to see the team have made your experience stress free and any questions or queries dealt with in a timely fashion. It's great to see you would both recommend us and use us again in the future, and we're pleased your first renting experience has been a good one! Thank you again for your review - and thank you for choosing 1LET. Kind regards - the 1LET team. ...
Areas covered
  • EH1
  • Edinburgh & Lothians
  • EH2
  • Morningside EH10
  • EH3
  • Stockbridge
  • EH4
  • EH5
  • EH6
  • EH7
  • EH8
  • EH9
  • EH10

ARLA SAL TDS LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
54 0 67 2 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

For full details and costs of our services please refer to our landlord pack - downloadable free from our website at http://www.1let.co.uk/landlords/download-landlord-pack/.
Last updated at 11:41 AM 25/01/2016 by allAgents

Complaints Procedure

LET seek to conduct their business in line with professional standards and adopt best practice procedures at all times. Any form of complaint is therefore taken very seriously and seen as an opportunity to improve systems, learning processes and identify positive outcomes wherever possible. The companyҀ™s complaints procedure is designed to deal with issues vigorously and in a timely fashion.

Level 1
In the first instance all issues should be raised with the responsible member of staff and/or the member of staff to whom the complaint directly relates. 1LET staff members will always try to resolve issues quickly, professionally and with the minimal amount of fuss. The vast majority of issues can be brought to a satisfactory conclusion in this manner.

Level 2
If the complainant remains unsatisfied with the outcome, a Formal Complaint can be made in writing to the Lettings Director at 1LET. The Formal Complaint should be identified as such and detail the specific nature of the complaint and contain all relevant information. A Formal Acknowledgement will be issued in writing within 3 working days of receipt of the Formal Complaint. Under normal circumstance, a Formal Response will also be issued in writing post full internal investigation within 7 working days of receipt of the Formal Complaint.

Note: for the avoidance of doubt, a written Formal Complaint, Formal Acknowledgement and Formal Response shall be seen to include email communication where any of these terms are used.

Level 3
If the written response from 1LET does not conclude the matter to the reasonable satisfaction of the complainant, the complaint may be raised to Level 3 Ҁ“ External Adjudication. 1LET shall cooperate fully with all formally recognised and professionally conducted External Adjudication processes. 1LET reserve the right to seek external professional assistance and representation where appropriate.

1LET are members of and are regulated by the Association of Residential Letting Agents (ARLA) run by the National Federation of Property Professionals (NFOPP) and The Property Ombudsman. Complainants can approach these or any other consumer protection body at any time but are strongly encouraged to take advantage of the companyҀ™s internal complaints procedure in the first instance.
Last updated at 11:41 AM 25/01/2016 by allAgents
Ewan Foreman Ewan Foreman
Managing Director
17 reviews

About Ewan Ewan is a founding Director of 1LET and the current Managing Director. Ewan has extensive experience of both residential and commercial property and, as a member of the LetScotland steering group, tak View full profile
Ken Bell Ken Bell
Director
70 reviews

About Ken Ken joined the team in 2008 after further academic study at Heriot-Watt University to gain an MSc in Urban Real Estate Management and Development. In 2010 Ken became a member of ARLA (Association of R View full profile
Fiona Foreman Fiona Foreman
Director
1 reviews

About Fiona Fiona is responsible for business development and finance. Fiona is also our Company Secretary and is a founding Director of 1LET. View full profile
Jane Aitken Jane Aitken
Finance
2 reviews

About Jane Jane has extensive experience in company finance and is responsible for all day to day financial and accounting procedures within 1LET. View full profile
Beata Lozyniak Beata Lozyniak
Property Manager
9 reviews

About Beata No description set View full profile
Rachelle Aitchison Rachelle Aitchison
Marketing Manager
2 reviews

About Rachelle No description set View full profile
Alan Henderson Alan Henderson
Property Manager
0 reviews

About Alan No description set View full profile
Julia Urlicka Julia Urlicka
Business Administration Trainee
1 reviews

About Julia No description set View full profile
Stephen  - upload your photo Stephen
1 reviews

About Stephen No description set View full profile


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