• Ewan Foreman
    Ewan Foreman
  • Ken Bell
    Ken Bell
  • Fiona Foreman
    Fiona Foreman
  • Jane Aitken
    Jane Aitken
  • Beata Lozyniak
    Beata Lozyniak
  • Rachelle Aitchison
    Rachelle Aitchison
  • Alan Henderson
    Alan Henderson
  • Julia Urlicka
    Julia Urlicka
  • claim your profile
    Raine Selkirk
1LET is an award-winning agency dedicated to delivering exceptional levels of customer service.
Most recently 1LET were names winner of the Times & Sunday Times Gold Award for Scottish Lettings Agency of the Year in 2015 and RaterAgent’s Gold Award Winner for Edinburgh 2015.

20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500

 
www.1let.co.uk Properties for sale
Properties for rent
Nov 15,2017
Minithumbup
Raine Selkirk
Julia Urlicka
By: 'Rita'
Nov 15,2017
0 people found
this helpful
I decided to rent a flat with 1Let agency without any knowledge about them. The flat is perfectly checked and everything works properly. The selection process was absolutely fast and easy. I highly recommend this agency because they made everything extremely easy and the most important thing for me is that they were always gentle and smiley. Rita...
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Comment on agent fees
Raine has been lovely for the entire process of rent: during the view of the flat, checking the applications documents, and really willing during the signature of the contract and the move in procedure. I met only at the signature day Julia, she has been clear and prepared during the presentation of the contract. Thank you
Was this helpful? Yes
By: Fiona Foreman
Nov 16, 2017
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Dear Rita, Many thanks for taking time to leave such a positive review. Julia and Raine are two of our newest members of staff and it is a delight to read how easy they have made the process for you. We do hope you will be very happy in your new home. Fiona 1LET Ltd ...
Oct 26,2017
Minithumbup
Ken Bell
By: 'Craig Howie'
Oct 26,2017
0 people found
this helpful
My partner and I decided to rent our flat with 1Let from good online reviews and a host of awards to go with them. We were not disappointed. Ken was a professional and on our first meeting gave a great insight into renting our property, giving great advice and not pushing any agenda he came across genuine and knowledgable. Our situation meant we went for the self managed option and it is great to see that 1Let still send us emails on the letting landscape keeping us as landlords up to date. I wo...
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Comment on agent fees
Worth the money. After discussing various options they showed they were versatile, pragmatic and were willing to cater to our situation.
Was this helpful? Yes
By: 1LET
Nov 06, 2017
View all comments (1)
Dear Craig, thank you for taking the time to offer your feedback on 1LET's Self Managed service. We work hard on delivering excellent customer service and so to hear your reason for choosing 1LET was because of this is great! Ken is great with general advice and highlighting what options are available to best suit the needs of the landlord and so we're delighted to see you've highlighted this. Thank you for offering feedback on your experience and thank you for choosing 1LET! ...
Oct 25,2017
Minithumbup
Ken Bell
Alan Henderson
By: 'Jamie'
Oct 25,2017
0 people found
this helpful
1Let provide an excellent letting service. I've now used them for nearly nine years. From my understanding of it, the business is set on strong & ethical foundations. All those with whom I have had dealings, in particular Ken Bell, have been professional and friendly. When advice is called for, I know I can depend upon it. When matters requiring work come up, they are fast off the blocks âΓ‚β‚¬Γ‚β€œ I have peace of mind, knowing that 1Let will get any issues solved and sorted. I c...
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Was this helpful? Yes
By: 1LET
Nov 06, 2017
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Dear Jamie, as a landlord who has been with 1LET for almost 9 years it's fantastic to hear your views. We are so pleased we've been able to help by managing your investment and are absolutely delighted to read you've found the team and Ken in particular to be so helpful, friendly and professional. Thank you for your 5 star review and thank you for choosing 1LET! ...
Oct 24,2017
Minithumbup
Ken Bell
By: 'David and Fiona'
Oct 24,2017
0 people found
this helpful
A first class service from Ken Bell and the team at 1Let. We moved to Australia and they took care of the renting our property in Edinburgh, with a fast and efficient, friendly service. They have always provided great tenants and we couldn't be happier. Whenever we sent an email query it would be answered usually within minutes. A great relief when you live on the other side of the world. Thanks for all the help....
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Was this helpful? Yes
By: 1LET
Nov 06, 2017
View all comments (1)
Dear David and Fiona, thank you for taking the time to write a review for 1LET. It's been a pleasure renting your property and we are so pleased you are happy with the service you have received. Thank you for your review and thank you for choosing 1LET. ...
Oct 24,2017
Minithumbup
Alan Henderson
By: 'Joanna Bednarek'
Oct 24,2017
0 people found
this helpful
The best experience so far from all Edinburgh agencies! Professional and friendly team who communicates brilliantly with customers. They are available to help whenever you need them. I highly recommend 1LET Ltd if you're looking for trustworthy flat agency....
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Was this helpful? Yes
By: 1LET
Nov 06, 2017
View all comments (1)
Dear Joanna, thank you for your 5-star review! It's fantastic to read your experience with 1LET has been so positive. We're glad we've been able to help. Thank you for choosing 1LET! ...
Oct 23,2017
Minithumbup
Ken Bell
By: 'Kirsty'
Oct 23,2017
0 people found
this helpful
having had rather bad experiences with previous letting agencies, my fiancée and I were absolutely delighted with the service we received from one let. The service was very friendly and any issues with the property were always quickly rectified!! When phoning or emailing one let, the service received was always professional yet friendly. All the staff we have encountered have been amazing, Ken was our main point of contact and I can't recommend him highly enough, Ken always off...
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Comment on agent fees
Good
Was this helpful? Yes
By: 1LET
Nov 06, 2017
View all comments (1)
Dear Kirsty, thank you for taking the time to offer your feedback on your experience with 1LET. We're so pleased to read you are delighted with our levels of customer service. Ken is a great property manager and tailoring our services to the different needs of people and often unique situations is what we aim to do, thank you for highlighting this. Thank you for your great review and thank you for choosing 1LET.! ...
Oct 18,2017
Minithumbup
Ken Bell
Julia Urlicka
By: 'Nicolas Grunberg'
Oct 18,2017
2 people found
this helpful
Without a doubt the best property agency I've dealt with in my life. Ken Bell and the entire team are highly professional, friendly and approachable. Whenever there has been a problem, whether maintenance or administrative, they have responded with admirable speed and good humour. 5 stars all around for the team!...
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Was this helpful? Yes
By: 1LET
Nov 06, 2017
View all comments (1)
Dear Nicolas, thank you for sharing your feedback on 1LET. We are absolutely delighted with your comments and so pleased to hear Ken and the rest of the team have been able to make your tenancy a positive experience. We welcome your 5 star review and would like to thank you for choosing 1LET! ...
Sep 08,2017
Minithumbup
Ken Bell
Alan Henderson
By: 'HannahRampley'
Sep 08,2017
0 people found
this helpful
We rented a property with 1let for 2 years in Edinburgh and it was the best rental experience we have ever had. The staff are so personable and friendly and made us feel very safe, secure and well looked after in our property. This is what all letting agents should be like and it was such a wonderful experience letting a flat with them. Nothing was too much trouble and the communication was excellent. Thank you 1let!...
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Was this helpful? Yes
By: 1LET
Sep 26, 2017
View all comments (1)
Dear Hannah. Thank you for taking the time to write a review for 1LET. We are absolutely delighted to read that you have had a great rental experience. The team are so pleased to see you've found us to be personable, made to feel safe and you have felt looked after. Thank you for choosing 1LET! ...
Aug 22,2017
Minithumbup
Alan Henderson
By: 'Dee'
Aug 22,2017
0 people found
this helpful
ILET have been my agent for a few years and their service is excellent. They provide high quality information and guidance for landlords and in particular respond quickly and efficiently to any queries. I have confidence that they will sort out any repairs or issues in the best interests of both myself and my tenant. Recently Alan has organised a new tenant for the flat and he has been friendly and really helpful. 1LET is one of the best .. a great professional agency....
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Was this helpful? Yes
By: 1LET
Aug 31, 2017
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Dear Dee, thank you for taking the time to share your experience of 1LET. We are so pleased to read you have found the information and guidance we offer to be helpful. As a team we try our best to manage everything to the highest of quality and in a timely manner Γ’β‚¬β€œ and we're pleased you have found us to be quick and efficient in helping with any queries. As letting agents it is our responsibility to ensure both the landlord and the tenant are happy Γ’β‚¬β€œ it's therefore great to see you ...
Aug 21,2017
Minithumbup
Beata Lozyniak
By: 'Suzanne'
Aug 21,2017
0 people found
this helpful
We rented with 1Let for 2 years and have found them to be very organised, efficient and reliable. Beata is friendly and quick to reply to emails. I would have no hesitation in recommending them to a friend....
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Was this helpful? Yes
By: 1LET
Aug 31, 2017
View all comments (1)
Dear Suzanne, thank you for taking the time to let us know about your renting experience with 1LET. It's fantastic to read you found us to be organised, efficient and reliable and that you have found Beata in particular to be friendly and helpful. We are delighted to read you would recommend us. Thank you for choosing 1LET! ...
Aug 01,2017
Minithumbup
Ken Bell
By: 'Alison'
Aug 01,2017
0 people found
this helpful
I recommend 1Let heartily. My husband and I rented through this company for 1.5 years. We found the company to be well organized and the staff were thorough, responsive, pleasant and capable. Repairs were done quickly. Our rental agreement was non-standard and 1Let adapted well to the unusual circumstance which was helpful for us and for the flat owners....
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Comment on agent fees
We as renters did not pay the agent's fees.
Was this helpful? Yes
By: 1LET
Aug 31, 2017
View all comments (1)
Dear Alison, thank you for taking the time to offer your feedback on your experience with 1LET. We are so pleased to read you've found us to be thorough, responsive, pleasant and capable. From a tenant's point of view maintenance is often one factor that has a huge effect on renting experience and we are glad that any repairs you reported were dealt with quickly. As always, not every situation can be managed in the same way and we always try to do our best. It's therefore great to hear we were a ...
Jul 27,2017
Minithumbup
Beata Lozyniak
Julia Urlicka
By: 'Marcin'
Jul 27,2017
0 people found
this helpful
This agency is actually pretty awesome. I was renting for the last 10 years and I didn't realise that lease can come with any additional service - not to mention such an excellent one as 1Let provided! They contracted companies that review your location to find best options for utilities, broadband, contents insurance etc. - all sorted with one phone call with no additional cost. Every issue is easily sortable by a friendly and responsive staff. Their down-to-earth approach made the lease a fri...
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Comment on agent fees
Good - no surprises here. Standard fees and no hidden costs.
Was this helpful? Yes
By: 1LET
Jul 31, 2017
View all comments (1)
Dear Marcin, thank you for taking the time to tell us about your experience as a tenant renting through 1LET. We are all delighted that you are pleased with the level of service you have experienced as we all work very hard on this Γ’β‚¬β€œ and your mention of the company we used call Tenant Shop to arrange and sort out council tax and utilities is also very encouraging Γ’β‚¬β€œ we'll pass on your positive feedback to them too! Thank you again for taking the time and thank you for choosing 1LET! ...
Jul 06,2017
Minithumbup
Ken Bell
Beata Lozyniak
By: 'Williams, J'
Jul 06,2017
0 people found
this helpful
We have let our property through 1Let for a year now and are very happy with their service. Communication has always been very good and recently we were very impressed with how they dealt with an emergency leak in the property. Ken and Beata acted quickly to minimise and repair the damage and we were kept well informed throughout. Staff are always polite and helpful. Happy to recommend....
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Comment on agent fees
Fees seem to be in line with other agencies.
Was this helpful? Yes
By: 1LET
Jul 13, 2017
View all comments (1)
Dear J Williams, many thanks for taking the time to leave feedback on your experience with 1LET. We are really pleased to hear you are happy with our service, in particular the service youve received from Ken and Beata. Thank you for recommending and thank you for choosing 1LET! ...
Jun 30,2017
Minithumbup
By: 'Stephen Hagan'
Jun 30,2017
0 people found
this helpful
I have used 1Let for over 12 years now and would thoroughly recommend them as first class letting agents. As a company they have grown over this period but the standard of service has never diminished. Living on an island means we need agents who are reliable and trustworthy - we have found 1Let to meet these requirements for us and feel confident that our property is in good hands.We are kept up to date with any required changes and they always respond to quickly with any queries. Would have no...
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Comment on agent fees
I think the fees are good for the service provided.
Was this helpful? Yes
By: 1LET
Jul 31, 2017
View all comments (1)
Dear Stephen, thank you for your very positive feedback! As one our longest customers we are of course delighted to hear you would recommend us. We are so pleased you are able to relax in the knowledge that 1LET are looking after your investment. Thank you for taking the time to let us know about your experience and thank you for choosing 1LET! ...
May 30,2017
Minithumbup
Beata Lozyniak
Jane Aitken
By: 'SJG'
May 30,2017
0 people found
this helpful
A very professional team from start to finish. The team were always very responsive and helpful and a pleasure to deal. We never felt that we were trying to be taken advantage of, which is a rarity in this sector with so many friends and family having had very negative experiences....
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Was this helpful? Yes
By: 1LET
Jun 01, 2017
View all comments (1)
Dear SJG, thank you for offering your feedback on your experience of 1LET's services, we are really pleased to read you found us to be responsive, helpful and a pleasure to deal with. We are delighted your tenancy went so well and that you have been able to share this with us! Thank you for choosing 1LET! ...
May 10,2017
Minithumbup
Ken Bell
By: 'Ross and Jade'
May 10,2017
0 people found
this helpful
We have lived in a 1Let property for the past two years. We have found 1Let to be excellent letting agents who have dealt with any issues promptly and without fuss. For example, when the neighbours above had a significant water leak through our bathroom light 1Let had someone out that day to sort it out and as they knew the landlord above he was also notified quickly and fixed the pipes involved. During winter, when we had an issue with our boiler, 1Let were able to send someone out that day to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Ross and Jade, thank you so much for your brilliant review - we are so pleased that you both had such a positive experience with us. We are of course sorry to see you leave but wish you all the best for the future! We're glad any problems were attended to quickly and efficiently. We are so pleased that you feel we are the best you have dealt with, and fantastic to hear you'd recommend us to everyone. Thank you again for taking the time and thank you for choosing 1LET! ...
May 09,2017
Minithumbup
By: 'Amos'
May 09,2017
0 people found
this helpful
My experience as a tenant with 1Let has, so far, been excellent. From the outset, the staff have always been friendly, professional, and accommodating; queries have been responded to quickly, and procedures clearly explained and communicated. Certainly one of the best agents I have dealt with....
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Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Amos, we were delighted to hear that you have had a great experience with your tenancy so far and the team have been professional, helpful and clear - hearing we've been one of the best you've dealt with is really lovely and encouraging to hear. Thank you for choosing 1LET! ...
May 05,2017
Minithumbup
Beata Lozyniak
By: 'MH'
May 05,2017
0 people found
this helpful
We have had a wonderful experience renting with 1Let. Our property manager, Beata responds promptly to emails and attends to problems very efficiently. We also appreciate receiving updates about actions taken to address problems we have had....
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Comment on agent fees
N/A
Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear MH - what a fantastic review, thank you for taking the time. It's great to hear Beata is so helpful and efficient - she is a super property manager! Thank you for choosing 1LET! ...
May 05,2017
Minithumbup
Beata Lozyniak
By: 'Sophie + Panupon'
May 05,2017
0 people found
this helpful
We are existing tenants of a property managed by 1Let and are extremely pleased by the professional and friendly service that we have received. All of the staff (particularly Beata) are excellent at dealing with any issues that we raise, and we always receive quick and pleasant responses to any queries. We recently renewed our tenancy and would not hesitate to live in another property managed by 1Let. No problems with this agent whatsoever and highly recommended to anyone looking for a property ...
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Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Sophie and Panupon - absolutely delightful review! Thank you for taking the time to offer some feedback on your experience with 1LET and in particular Beata. We always love to hear when our tenants have had a positive experience! It's great to hear you were able to renew your tenancy - and very pleased to hear you would recommend 1LET to others! Thank you for taking the time and thank you for choosing 1LET! ...
Apr 29,2017
Minithumbup
Beata Lozyniak
By: 'Stasha'
Apr 29,2017
0 people found
this helpful
I was really pleased to work with this agency. They were really helpful and reliable from the very start until the end. I felt I could trust them and enjoyed fully my stay in Edinburgh. Would definitely recommend this agency to anyone that is looking to rent. All their agents are so lovely and helpful especially Beata that I was in direct contact with all along....
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Was this helpful? Yes
By: 1LET
May 30, 2017
View all comments (1)
Dear Stasha. What a lovely review , thank you! We were absolutely delighted to read that you've had a great experience and you'd recommend us - it's also great to hear Beata was helpful throughout your tenancy. Thank you for choosing 1LET! ...
Mar 31,2017
Minithumbup
By: 'Paul'
Mar 31,2017
0 people found
this helpful
1Let have been fantastic letting agents, very responsive and very courteous. They understood my financial situation as a freelancer and were flexible enough to accept the documents I could provide as proof of income. They have always responded quickly to any enquiries or issues. Highly recommended....
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Was this helpful? Yes
By: 1LET
Apr 21, 2017
View all comments (1)
Dear Paul, thank you for taking the time to write a review for 1LET as a team we were delighted to read you have had a positive experience we try our best to tailor our services to the needs of landlord and tenants and so are glad that things have worked out well. Thank you again for taking the time to offer your feedback and thank you for choosing 1LET! ...
Mar 29,2017
Minithumbup
Ken Bell
By: 'ricard'
Mar 29,2017
0 people found
this helpful
I just have good word about 1LET and especially about Ken, all it was very very profesional I never ever had any issue with them . I been a tenant for over 5 year. I would hight recommend this agency....
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Was this helpful? Yes
By: 1LET
Apr 21, 2017
View all comments (1)
Dear Ricard, thank you for taking the time to offer some feedback one 1LET and your experience. We are delighted to read Ken has been helpful to you throughout your tenancy. It's great to hear you would recommend us too - thank you for choosing 1LET! ...
Feb 17,2017
Minithumbup
Ken Bell
Rachelle Aitchison
By: 'Heather T'
Feb 17,2017
0 people found
this helpful
1Let have been amazing throughout the process of letting our much-loved first flat. They offered really good, honest advice, helped us find good tradespeople to undertake the little that needed doing and even sourced additional quotes as they deemed the first cost for electrics a little high. They managed the letting and vetting process fantastically well and we are delighted with our tenants. Initially I had a parcel delivered to the old flat in error and the new tenants were happy for me to co...
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Comment on agent fees
Industry standard and I think well worth it!
Was this helpful? Yes
By: 1LET
Feb 21, 2017
View all comments (1)
Dear Heather T, thank you so much for taking the time to write a review - we are all delighted to hear that you have had a really positive experience with 1LET! We realise when letting a property that was once your home can be a big step as there is most often going to be a huge sense of attachment to the property so to know Ken was able to advise and help with preparing the property for market is great to hear - we're glad we could help! And of course, most importantly you are happy with the l ...
Jan 27,2017
Minithumbup
Ken Bell
Beata Lozyniak
By: 'Euan'
Jan 27,2017
0 people found
this helpful
We had no previous experience of letting property and Ken put us at ease by giving us comprehensive details (that were easy to understand) and made us feel confident to progress with the rental. Throughout the process, Ken was very personable and made every effort to come round to meet us when possible. In summary, they are very professional and easy to deal with. I would not hesitate in recommending them to friends and family....
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Was this helpful? Yes
By: 1LET
Feb 07, 2017
View all comments (1)
Dear Euan. Thank you for taking the time to write a review for 1LET. We are delighted to hear that you first experience as a landlord has been a positive one and that Ken gave you confidence in 1LET. We are pleased things are going well and appreciate your feedback. As always if there's anything we can help with just let us know. Thank you for choosing 1LET! ...
Jan 19,2017
Minithumbup
Rachelle Aitchison
Ken Bell
By: 'Mel Boyle'
Jan 19,2017
0 people found
this helpful
The service from 1Let is extremely efficient and they are exceptionally reliable. It is a pleasure dealing with them. I would highly recommend them....
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Comment on agent fees
Commensurate with the service.
Was this helpful? Yes
By: 1LET
Jan 23, 2017
View all comments (1)
Dear Mel, thank you for taking the time to write a review and offer your feedback. We are delighted to read that you have found us to be efficient and reliable and it's been a pleasure dealing with you too thank you for choosing 1LET! ...
Nov 21,2016
Minithumbup
Ken Bell
By: 'Sky Lai'
Nov 21,2016
0 people found
this helpful
I am an overseas landlord based in Hong Kong and I met Ken by chance. He is very professional and provides a service which goes beyond your average letting agent. I have been offered many life and money saving advice from Ken regarding the location, pricing and miscellaneous matters for a profitable buy-to-let. Professional and friendly, it's not hard to imagine that tenants would also feel very much at ease with Ken and confident that they are in safe hands....
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Comment on agent fees
Fair
Was this helpful? Yes
By: 1LET
Jan 04, 2017
View all comments (1)
Dear Sky, thank you for taking the time to write a review for 1LET and your experience as a landlord with us. We are delighted to read that Ken has made a great impression and you feel he has gone above and beyond your expectations in terms of professionalism and assistance in letting your property. We hope to continue delivering a great service to you and your tenants. Thank you for choosing 1LET! ...
Nov 13,2016
Minithumbup
Ken Bell
Beata Lozyniak
By: 'Alison'
Nov 13,2016
0 people found
this helpful
I have been renting in Edinburgh for nearly 10 years now and out of all the letting agents I have dealt with 1LET have been by far the best. Ken helped make the viewing and moving in process especially easy and Beata provided great assistance during my tenancy and when it came to moving out. Overall 1LET were extremely helpful and reasonable throughout my tenancy and I would highly recommend them to anybody....
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Was this helpful? Yes
By: 1LET
Nov 18, 2016
View all comments (1)
Dear Alison. Thank you so much for taking the time to write a review for 1LET. We are so pleased that you have had a positive experience and that both Ken and Beata were helpful throughout your entire tenancy. It's always great to hear someone say they would recommend us and we appreciate this very much thank you for choosing 1LET! ...
Nov 03,2016
Minithumbup
By: 'CSepulveda'
Nov 03,2016
0 people found
this helpful
1LET was my letting agent for 3 years and I'm very pleased to say tat they are a great agency. Problems were always solved in no time!...
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Comment on agent fees
Good.
Was this helpful? Yes
By: 1LET
Nov 18, 2016
View all comments (1)
Dear CSepulveda, thank you for taking the time to write about your experience. We are absolutely delighted to hear you had a positive tenancy and any problems resolved quickly throughout your 3 year tenancy. Thank you for choosing 1LET! ...
Oct 30,2016
Minithumbup
Ken Bell
By: 'Matt A'
Oct 30,2016
0 people found
this helpful
An excellent company to lease from. Any issues had quickly sorted out either with a phone call or email and instant reply/problem fixed. Very fair and understanding. Would definately recommend! Have now leased 2 different properties from them, and always found both Ken and 1let as a whole to be excellent and extremely helpful....
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Comment on agent fees
N/A, doesn't charge Agent fees to the tenant
Was this helpful? Yes
By: 1LET
Nov 18, 2016
View all comments (1)
Dear Matt, thank you for taking the time to write a review. We are delighted to read you have had a positive tenancy and you would recommend us. We're glad you then chose to then rent another property with us and we were able to keep you as tenants! Thank you for choosing 1LET! ...
Sep 27,2016
Minithumbdown
By: 'Current tenant'
Sep 27,2016
1 people found
this helpful
Myself my partner and daughter moved. In this property and where promised it would be cleaned and painted and had no luck I had to do it all myself when I phoned about the house I was told cleaners had been in still 6months on things need done and the letting agency keep saying this will happen and it never does so disappointing for us all. Was a new start for our family We are hard working people who pay our rent every month on time but this means nothing would never use them again we are only...
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Was this helpful? Yes
By: 1LET
Oct 25, 2016
View all comments (1)
We are so sorry to hear that you have been experiencing some issues with your tenancy. We are aware that a couple of things needed to be addressed prior to your move in and unfortunately these were not done. We do try our best to get things right, and getting it right every single time is tricky. Although the property was not up the standard it should have been upon moving in (we agree with you) we hope that everything should now be resolved. If you would like to discuss this further please do n ...
Areas covered
  • EH1
  • Edinburgh & Lothians
  • EH2
  • Morningside EH10
  • EH3
  • Stockbridge
  • EH4
  • EH5
  • EH6
  • EH7
  • EH8
  • EH9
  • EH10

ARLA SAL TDS LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
58 0 74 2 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

For full details and costs of our services please refer to our landlord pack - downloadable free from our website at http://www.1let.co.uk/landlords/download-landlord-pack/.
Last updated at 11:41 AM 25/01/2016 by allAgents

Complaints Procedure

LET seek to conduct their business in line with professional standards and adopt best practice procedures at all times. Any form of complaint is therefore taken very seriously and seen as an opportunity to improve systems, learning processes and identify positive outcomes wherever possible. The companyҀ™s complaints procedure is designed to deal with issues vigorously and in a timely fashion.

Level 1
In the first instance all issues should be raised with the responsible member of staff and/or the member of staff to whom the complaint directly relates. 1LET staff members will always try to resolve issues quickly, professionally and with the minimal amount of fuss. The vast majority of issues can be brought to a satisfactory conclusion in this manner.

Level 2
If the complainant remains unsatisfied with the outcome, a Formal Complaint can be made in writing to the Lettings Director at 1LET. The Formal Complaint should be identified as such and detail the specific nature of the complaint and contain all relevant information. A Formal Acknowledgement will be issued in writing within 3 working days of receipt of the Formal Complaint. Under normal circumstance, a Formal Response will also be issued in writing post full internal investigation within 7 working days of receipt of the Formal Complaint.

Note: for the avoidance of doubt, a written Formal Complaint, Formal Acknowledgement and Formal Response shall be seen to include email communication where any of these terms are used.

Level 3
If the written response from 1LET does not conclude the matter to the reasonable satisfaction of the complainant, the complaint may be raised to Level 3 Ҁ“ External Adjudication. 1LET shall cooperate fully with all formally recognised and professionally conducted External Adjudication processes. 1LET reserve the right to seek external professional assistance and representation where appropriate.

1LET are members of and are regulated by the Association of Residential Letting Agents (ARLA) run by the National Federation of Property Professionals (NFOPP) and The Property Ombudsman. Complainants can approach these or any other consumer protection body at any time but are strongly encouraged to take advantage of the companyҀ™s internal complaints procedure in the first instance.
Last updated at 11:41 AM 25/01/2016 by allAgents
Ewan Foreman Ewan Foreman
Managing Director
17 reviews

About Ewan Ewan is a founding Director of 1LET and the current Managing Director. Ewan has extensive experience of both residential and commercial property and, as a member of the LetScotland steering group, tak View full profile
Ken Bell Ken Bell
Director
77 reviews

About Ken Ken joined the team in 2008 after further academic study at Heriot-Watt University to gain an MSc in Urban Real Estate Management and Development. In 2010 Ken became a member of ARLA (Association of R View full profile
Fiona Foreman Fiona Foreman
Director
1 reviews

About Fiona Fiona is responsible for business development and finance. Fiona is also our Company Secretary and is a founding Director of 1LET. View full profile
Jane Aitken Jane Aitken
Finance
2 reviews

About Jane Jane has extensive experience in company finance and is responsible for all day to day financial and accounting procedures within 1LET. View full profile
Beata Lozyniak Beata Lozyniak
Property Manager
10 reviews

About Beata No description set View full profile
Rachelle Aitchison Rachelle Aitchison
Marketing Manager
2 reviews

About Rachelle No description set View full profile
Alan Henderson Alan Henderson
Property Manager
4 reviews

About Alan No description set View full profile
Julia Urlicka Julia Urlicka
Business Administration Trainee
3 reviews

About Julia No description set View full profile
Raine Selkirk Raine Selkirk
1 reviews

About Raine No description set View full profile

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