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York Laurent

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“Poor Maintenance Support...”

Jun 05,2018
Minithumbdown
By: 'Freddie C'
Jun 05,2018
1 people found
this helpful
We had an issue that started on the 24th October 2017, where the car park lighting had failed, it took until the end of January 2018 to resolve. having made several requests for an explanation from David Rochelle (West Midlands Property Manager) I had no response. The ...
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Comment on agent fees
Not checked
Was this helpful? Yes

“Friendly and efficient throughout....”

May 20,2018
Minithumbup
By: 'Catherine'
May 20,2018
0 people found
this helpful
Paola and Luke have provided a friendly and efficient service throughout the purchase of our new home. We have appreciated how easy it has been to get in touch with them and how quick, helpful and clear their responses to our questions have been. We ...
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Comment on agent fees
Fair.
Was this helpful? Yes

“Seller...”

Apr 12,2018
Minithumbup
By: 'StPaulsSquare'
Apr 12,2018
0 people found
this helpful
We instructed Luke to sell our flat in the Jewellery Quarter. Luke was in constant touch via email, phone and text to keep us updated throughout the whole process. I can't really think of any reason to fault them. Our solicitor even commented that ...
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Comment on agent fees
They were very competitive on price in comparison to other local agents.
Was this helpful? Yes

“Excellent communication....”

Apr 04,2018
Minithumbup
By: 'LouiseB'
Apr 04,2018
0 people found
this helpful
We had a great experience dealing with York Laurent in purchasing our apartment in Birmingham. Emails were responded to promptly and even text messages were answered out-of-hours. Luke worked really hard to ensure the sale went through smoothly for both us and the sellers. I ...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 17,2018
Minithumbdown
By: 'Melinday'
Feb 17,2018
0 people found
this helpful
Is a very bad letting agent. They take off my house deposit when I leave. They charge me £1,000 for cleaning even I had clean myself and ask professional cleaning to clean. They simple find any holes in hidden property to charge me. Very regret of ...
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Comment on agent fees
Bad and expensive. I know I need to pay agent fees. But why they take off my house deposit of £1,000?
Was this helpful? Yes
By: York Laurent
Feb 26, 2018
View all comments (1)
We note the content of your All Agents Review and would like the opportunity to investigate the content and address your complaint All tenants vacating apartments managed by York Laurent are required to provide a professional cleaning invoice as per their signed tenancy agreement. If the professional clean is deemed to be not of the required standard then this is noted by the independent & professional inventory company carrying out the check-out report & not by York Laurent. We are ...
Jan 08,2018
Minithumbup
By: 'Amol P'
Jan 08,2018
0 people found
this helpful
Recently I bought a property in Birmingham through York Laurent. Paola Zanetti and Luke Jones from York Laurent coordinated this buying. Paola as well as Luke, both provided excellent support. Paola has been proactive in coordinating and chasing up with all relevant parties. She kept ...
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Was this helpful? Yes
Jan 04,2018
Minithumbup
By: 'jennynewman'
Jan 04,2018
0 people found
this helpful
I would like to send a review on York Laurent, especially Judy Wyatt and Luke Jones. I have dealt with this company for many years giving them the responsibility of renting and looking after my apartment in Birmingham. There professionalism and friendliness are truly the ...
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Comment on agent fees
good
Was this helpful? Yes
Dec 15,2017
Minithumbup
By: 'Shivani'
Dec 15,2017
0 people found
this helpful
I had a great experience with Luke from York Laurent. Communication was great the whole way through the sale process, he was extremely polite throughout and found the perfect buyers for my apartment sale. Thank you for all you're help!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2017
Minithumbup
By: 'Angela'
Dec 08,2017
2 people found
this helpful
Very pleasant experience with York Laurent. The whole team were so nice and professional. Received prompt reply whenever I had questions. Definitely will recommend to other friends!...
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Was this helpful? Yes
Dec 07,2017
Minithumbup
By: 'Neil Mckay'
Dec 07,2017
2 people found
this helpful
If you are considering buying or letting in the Birmingham area do not hesitate to use York Laurant. The service i have received in my dealings with Luke , Judy and Cathy based in the Jewellery quarter office has been second to none both for buying ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 02,2017
Minithumbup
By: 'Sx'
Dec 02,2017
1 people found
this helpful
Myself and my flat mate had the most dreadful experience with this estate agent. They're very pleasant untill they receive their fee whereby they become hard to reach and snappy. Judy is not a professional and i have a number of email's whereby ...
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Comment on agent fees
Extortion. I would be happy to pay if they did their actual job.
Was this helpful? Yes
By: Director
Dec 05, 2017
View all comments (1)
We are disappointed by the tone of the review that has been written . We would like to address the points raised by stating that fees paid by prospective tenants are clearly stated on the Lettings Requirement Sheet supplied to them at the outset of the tenancy process . This document clearly outlines the process and does request prospective tenants to make us aware if they have any concerns before paying their fees or submitting their application. Once an offer has been accepted and the admin ...
Sep 12,2017
Minithumbdown
By: 'EW'
Sep 12,2017
0 people found
this helpful
Very poor service to us as tenants. The flat was very dirty when we moved in (we provided photos as proof) although they insist that we have to get professional cleaners in when we move out. They are slow and unresponsive to maintenance queries, including ...
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Comment on agent fees
Very high for the service provided.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'GaryT'
Feb 10,2017
2 people found
this helpful
Excellent service throughout the sale process. Kept informed. Quick process. Super result, achieving the asking price. I highly recommend YL and Luke in particular....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By: 'C_M_Birmingham'
Feb 09,2017
2 people found
this helpful
I'm a first-time buyer and York Laurent helped and guided me throughout the whole process. They even chased the solicitors on both sides when they were being slow to push forward my completion date. I dealt one primary contact, Lana, who was wonderful and I ...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 17,2016
Minithumbup
By: 'Mr Thompson'
Nov 17,2016
2 people found
this helpful
I have rented two different properties now through these agents and found their service is more than satisfactory, people complaining about maintenance issues not being resolved are unaware of the issues when trying to get the go ahead from Landlords for more expensive jobs. When ...
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Comment on agent fees
Average fees, explained well.
Was this helpful? Yes
Feb 21,2016
Minithumbdown
By: 'Bad agents'
Feb 21,2016
3 people found
this helpful
Never have a property with them. They have asked to me to provide my previous landlord detailes and other required documents before i receive the key for a while, when i come to them asking for the keys and pay the rest of the money ...
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Was this helpful? Yes
Aug 29,2015
Minithumbdown
By: 'Angry customer'
Aug 29,2015
3 people found
this helpful
Terrible service, basically all they do is 'introduce' a buyer & leave you to it. Took me over 3 months to sell my property. They didn't chase the buyers, couldn't tell me what stage my sale was at, felt like they were helping the buyer rather ...
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What agent could do to change your mind?
1.25% plus VAT
Attached Files
Comment on agent fees
1.25% plus VAT
Was this helpful? Yes
Dec 30,2014
Minithumbdown
By: 'Angrytennant'
Dec 30,2014
2 people found
this helpful
York Laurent are the most horrendous agency I have ever used, not only are their charges extortinate: admin fee, credit reference fee and an additional itinerary fee for good measure! But to top it all off god forbid anything go wrong as a response of ...
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What agent could do to change your mind?
Keep tenants informed without being chased, recruit employees with a passion for service and reduce their costs due to their incredibly poor service that is offered.
Attached Files
Comment on agent fees
Charge 1 fee and be transparent about what this actually pays for!
Was this helpful? Yes
Mar 03,2014
Minithumbdown
By: 'Mr 1986'
Mar 03,2014
3 people found
this helpful
This is the most unprofessional and incompetent estate agent in Birmingham. Their customer service is non-existent and trying to make contact with them is impossible. I have written three formal complaints to the Director of the company and I have received no contact from them ...
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Was this helpful? Yes
Jan 08,2014
Minithumbup
By: 'Mr Happy'
Jan 08,2014
0 people found
this helpful
I was very happy with the way York Laurent treated me. Luke showed me round a few properties, which were all very suitable to what I needed. Once I had paid my admin fee, Judy was more than accommodating in helping me with my referencing ...
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Was this helpful? Yes
Apr 26,2013
Minithumbdown
By: 'meglo'
Apr 26,2013
3 people found
this helpful
The agents initially fell over themselves to accommodate our requirements, but as soon as we signed on the dotted line, verbal agreements and assurances via email seemed to count for nothing. It took York Laurent 3 weeks longer than promised to get us into our new ...
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What agent could do to change your mind?
Professionalism. Keep promises. Respond in good time to correspondence.
Attached Files
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 3 5 3 1 4 0 1 1

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by York Laurent

Individual Branch Awards


Birmingham
Unit D105 The Arcadian Centre 86 Hurst Street, Birmingham B5 4TD
(3)
Office 2
12/13 Frederick Street Jewellery Quarter, Birmingham B1 3HE
(17)
Office 3
12-13 Frederick Street, Birmingham B1 3HE
(1)


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