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Venmore Management

Imperial Buildings 9 Dale Street, Liverpool
Merseyside
L2 2SH

0151 236 4400
Website not available

Properties for Sale
Properties to Rent

Mar 14,2018
Minithumbdown
By: 'Lorraine'
Mar 14,2018
0 people found
this helpful
The service from Jamie was above and beyond in helping me find a property to purchase! I had fully intended to rent out my property with Venmores based on the excellent service but the agent I purchased from found me a tenant very quickly so ...
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Nov 10,2017
Minithumbdown
By: 'Angry Man'
Nov 10,2017
5 people found
this helpful
Flat filthy when I moved in. Took a week to clean it. Chest of drawers broken. Requested replacement - they supplied one half the size. Been in the flat one month and have sent more than 90 emails to try to get a variety of other ...
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Was this helpful? Yes
Oct 31,2017
Minithumbdown
By: 'DR Osman'
Oct 31,2017
2 people found
this helpful
Hi I could see the bad reviews already was going to say If I could read them before I contracted through them, No email reply until keep sending and sending, ignoring issues for 2 month and more...really dreadful, its may first experience that is the ...
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Oct 19,2017
Minithumbdown
By: 'Crosby'
Oct 19,2017
2 people found
this helpful
We were really disappointed with Venmores. Arranged flat viewing, agent knew that I was travelling approx. 20 miles. They sent me an SMS around 40 minutes before the viewing and told me that it would not go ahead if I did not reply immediately. As I was ...
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Comment on agent fees
Expensive - competitors are cheaper.
Was this helpful? Yes
Sep 03,2017
Minithumbdown
By: 'F&J'
Sep 03,2017
4 people found
this helpful
If I could give them 0 stars I really would. We rented our property from Ball & Percival in Southport with whom we had no problems with, but these lot of thieving, evil, lying trolls were the ones that robbed us of over half of our ...
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Was this helpful? Yes
Aug 17,2017
Minithumbdown
By: 'A very disappointed customer'
Aug 17,2017
2 people found
this helpful
I wouldn't even give it one star. They are unprofessional, rude and lazy as letting agents. They take weeks to reply, constantly ignore emails and don't seem to know how to do their job properly. It took 8 months to sign a tenancy agreement, 5 months to ...
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Was this helpful? Yes
Aug 16,2017
Minithumbdown
By: 'ScrewVenmore'
Aug 16,2017
1 people found
this helpful
Whatever you do, not not rent from Venmore. Like us, you will live as good clean tenants and, like us, Venmore will not do anything for you and then try to screw you for yet more money when you leave with inaccurate and pathetic claims ...
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Comment on agent fees
Agent's fees are plucked out of the air on a whim.
Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'Penelope T'
Mar 10,2017
1 people found
this helpful
I would like to highly recommend Venmore Management for services above and beyond the call of duty. Mrs Loraine Craig has been particularly helpful when I needed it the most. Venmore Management has been my rental agent for my home in Liverpool since 1997. I have ...
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Comment on agent fees
The fees are quite reasonable
Was this helpful? Yes
Jan 25,2017
Minithumbup
By: 'JGN 24Jan17'
Jan 25,2017
0 people found
this helpful
I think my relationship was difficult for Venmores as I was brother to their client (deceased). He was owner of a property who had contracted Venmores for their property management. Initial contact was with Lynsey Blackburn who seemed to work well. A security deposit held ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Eve Sussex
Jan 26, 2017
View all comments (1)
Good Morning, Thank you for your feedback. You make some really constructive points, that I will certainly be looking into. We always appreciate feedback, especially if it means we can learn and move forward as a company. If you wish to discuss any of these points further please do email me on e.sussex@venmores.co.uk Kind Regards Eve Sussex ...
Jan 18,2017
Minithumbup
By: 'KM93'
Jan 18,2017
0 people found
this helpful
Reported to Venmore Maintenance team that my extractor fan fuse had blown, my washing machine door was locked and would not open and the seal on my shower had gone. I reported all the issues on the same day and Rob kept me in the ...
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Comment on agent fees
Similar to other agents.
Was this helpful? Yes
By: Eve Sussex
Jan 18, 2017
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Hi, Thank you for leaving us such a great review! We hope you don't have any other issues throughout your tenancy! Kind Regards Eve ...
Jan 17,2017
Minithumbup
By: 'Victoria Storey'
Jan 17,2017
0 people found
this helpful
I've rented from Venmore for four months at One Park West. Huge thanks to Darren on Saturday night, I rang the emergency line at 8pm as I had lost my keys, ten minutes later Darren rang me back and said he would drive to the ...
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Comment on agent fees
Fair and certainly cheaper than some of the other city agents.
Was this helpful? Yes
By: Eve Sussex
Jan 18, 2017
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Thank you for leaving your review! We really appreciate your feedback and we hope you enjoy the rest of your tenancy with us. ...
Jan 05,2017
Minithumbdown
By: 'Mark'
Jan 05,2017
2 people found
this helpful
I can only agree with the other reviews on this site and do not recommend using Venmore. The office is very poorly run with phone calls and emails not answered. Any repairs that are reported are ignored and you will have to fight to get ...
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Comment on agent fees
There is a administrative fee that is charged when renewing tenancy. This would be reasonable if the admin from this agent was any good. I was not sent any documentation regarding my tenancy as they didn't bother to send it out until a month later after I had to enquire where it was.
Was this helpful? Yes
By: Eve Sussex
Jan 09, 2017
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Good Morning, I am sorry to hear you didn't have a great experience with us. In answer to your points raised regarding reporting repairs, we do have a dedicated repairs team, and online reporting repairs system, so we can get the correct person out to fix any maintenance issues asap for our tenants. We have also restructured our property management team recently to improve our quality of service, which has improved the way the way we manage tenancy renewals. If you wish to discuss any of ...
Dec 23,2016
Minithumbdown
By: 'Lafa'
Dec 23,2016
0 people found
this helpful
If I could, my rate would be 0. We moved into the flat, everything dirty, the fridge full of mould , the bathtub stuck (4 months to fix it and is still blocked), 10 days without shower because it was broken and nobody came, some of the bulbs not ...
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Comment on agent fees
The Fees are so expensive, you have to oay every single month to have a flat where nothing is working. They told us we could move on a date, we trust them and we had a lot of inconveniences from them to move on the date we spoke at the beginning before sign the tenancy agreement.
Was this helpful? Yes
By: Eve Sussex
Jan 03, 2017
View all comments (1)
Good afternoon, I'm really sorry to hear you had a bad experience with us. We always endeavour to get any problems resolved Asap and have implemented out new online repairs reporting system where you can report any repairs to our dedicated repair team. I do apologise your shower was not fixed sooner, if you wish for me to look into this matter further please call me on 0151 236 4400 Kind regards Eve Sussex Venmores customer Care representative ...
Nov 18,2016
Minithumbdown
By: 'cs7'
Nov 18,2016
2 people found
this helpful
Absolute disgrace of an agency. Moved in in June with a broken shower, the issue still hasn't been resolved after countless phone calls. No one seems bothered in that office and phone calls are rarely answered. Paying through the roof for rent and I don't ...
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Comment on agent fees
750 a month not including bills
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By: 'Kfran94'
Sep 06,2016
1 people found
this helpful
If i could rate 0* i would! From the start service has been absolutely horrendous. Nearly being left on the street the day before moving due to staff neglegence. One moving in repairs to be done were reported yet over 2 months later im still waiting, having ...
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Comment on agent fees
Bad.
Was this helpful? Yes
Sep 04,2016
Minithumbdown
By: 'lukeliverpool'
Sep 04,2016
2 people found
this helpful
Simply terrible experience at every point of contact once the tenancy had started. They don't appear to want to do anything for their money. They never reply to emails, they never return phone calls, they completely failed to provide the legal advice requested by both ...
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Comment on agent fees
They would be reasonable if they actually did their job.
Was this helpful? Yes
Aug 03,2016
Minithumbdown
By: 'Astounded Tenant'
Aug 03,2016
3 people found
this helpful
As with most letting agents these days, it is all about profit & they simply do not employ enough staff, or the right staff, & I speak from experience, having worked for a letting agent myself. Venmore does not have much of a clue about ...
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What agent could do to change your mind?
Amongst the most expensive in the industry.
Attached Files
Comment on agent fees
Amongst the most expensive in the industry.
Was this helpful? Yes
By: Sarah Brown
Aug 03, 2016
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We are concerned to hear about your feedback, please contact us so we have an opportunity to resolve the problem for you ...
Dec 14,2015
Minithumbdown
By: 'Erin'
Dec 14,2015
5 people found
this helpful
Don't even bother renting from them. Absolute disgrace. If i could rate lower than 1 star I would. Basically me and my boyfriend book a viewing in with a woman called Jennifer Peake and so we show up just on time and this other bloke appears. ...
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Was this helpful? Yes
Nov 28,2015
Minithumbdown
By: 'lesley Edwards'
Nov 28,2015
5 people found
this helpful
My granddaughter rented from venmores. Would not recommend them. Beware when you leave property you will fight to get your deposit back from them and any credit on your rent account. they are very slow at attending to repairs. Their customer service is awful especially ...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
By: 'Abernethy1'
Apr 23,2015
0 people found
this helpful
I have rented properties through Venmore for 3 years now. I have always found their service to be excellent. telephones are answered within a few rings, I am kept updated about repairs too. my property is regularly checked. I have moved twice with Venmore due to ...
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Apr 23,2015
Minithumbup
By: 'Mike McDermott'
Apr 23,2015
2 people found
this helpful
I am a landlord who rents my properties through Venmore, I have used their service for the last 8 years. the service provided by the lettings and property management team is second to none. The property is rented out promptly and efficiently, any maintenance issues are ...
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Was this helpful? Yes
Apr 10,2015
Minithumbdown
By: 'Had enough'
Apr 10,2015
5 people found
this helpful
I would not recommend these at all because they do not act with integrity. I do not believe they are professional in the slightest and would not understand or appreciate respect! Go elsewhere seriously!...
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By: Venmore
Apr 23, 2015
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Please contact us on 0151 2361166 to discuss the nature of your problem. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £135,000
  • Max: £135,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 3 14 1 0 0 0 2 1

Fees

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Complaints Procedure

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Awards won by Venmore Management, Liverpool L2 2SH

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