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Venmore Management

Imperial Buildings 9 Dale Street, Liverpool
Merseyside
L2 2SH

0151 236 4400
Nov 10,2017
Minithumbdown
By: 'Angry Man'
Nov 10,2017
1 people found
this helpful
Flat filthy when I moved in. Took a week to clean it. Chest of drawers broken. Requested replacement - they supplied one half the size. Been in the flat one month and have sent more than 90 emails to try to get a variety of other things sorted. Took 4 weeks to get the code for the garage. Still not got the fob. They don't answer emails. The inventory was a lie. Had to hassle to get copies of documents. When they do answer it's obvious they don't care. Complained following their c...
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Was this helpful? Yes
Oct 31,2017
Minithumbdown
By: 'DR Osman'
Oct 31,2017
1 people found
this helpful
Hi I could see the bad reviews already was going to say If I could read them before I contracted through them, No email reply until keep sending and sending, ignoring issues for 2 month and more...really dreadful, its may first experience that is the worst at all...
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Was this helpful? Yes
Oct 19,2017
Minithumbdown
By: 'Crosby'
Oct 19,2017
2 people found
this helpful
We were really disappointed with Venmores. Arranged flat viewing, agent knew that I was travelling approx. 20 miles. They sent me an SMS around 40 minutes before the viewing and told me that it would not go ahead if I did not reply immediately. As I was driving, I did not find the SMS until ten minutes before the scheduled viewing when I arrived at the property. I called the agent and left a voicemail. She called back around ten minutes into the scheduled viewing time and tried to place the bl...
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Comment on agent fees
Expensive - competitors are cheaper.
Was this helpful? Yes
Sep 03,2017
Minithumbdown
Ellie Lawler
By: 'F&J'
Sep 03,2017
3 people found
this helpful
If I could give them 0 stars I really would. We rented our property from Ball & Percival in Southport with whom we had no problems with, but these lot of thieving, evil, lying trolls were the ones that robbed us of over half of our deposit for things that didn't even exist. Ellie had the absolute cheek to call us liars when we know that these were things we hadn't done. Charging us £120 for a piece of smashed glass when it was already smashed that when we moved in (but no, they're 'suc...
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Was this helpful? Yes
Aug 17,2017
Minithumbdown
By: 'A very disappointed customer'
Aug 17,2017
1 people found
this helpful
I wouldn't even give it one star. They are unprofessional, rude and lazy as letting agents. They take weeks to reply, constantly ignore emails and don't seem to know how to do their job properly. It took 8 months to sign a tenancy agreement, 5 months to get an inventory off them and when we received our final deposit back we had been charged extortionate amounts for simple cleaning jobs and for the removal items that hadn't been in the flat when we moved out. They 'accidentally' leaked confident...
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Was this helpful? Yes
Aug 16,2017
Minithumbdown
By: 'ScrewVenmore'
Aug 16,2017
0 people found
this helpful
Whatever you do, not not rent from Venmore. Like us, you will live as good clean tenants and, like us, Venmore will not do anything for you and then try to screw you for yet more money when you leave with inaccurate and pathetic claims about your deposit. I think Venmore's aim is to take all of your money, not do a tap for you, then when you move out, expect you to professionally clean and renovate the property yourself, so that they don't have to spend a penny. AVOID....
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Comment on agent fees
Agent's fees are plucked out of the air on a whim.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Loraine Craig
By: 'Penelope T'
Mar 10,2017
1 people found
this helpful
I would like to highly recommend Venmore Management for services above and beyond the call of duty. Mrs Loraine Craig has been particularly helpful when I needed it the most. Venmore Management has been my rental agent for my home in Liverpool since 1997. I have been very happy with the communications and help I have received from them. Even though I have been in Canada since 1997, this was never a problem for them. Mrs Loraine Craig was very helpful and considerate when I was selling my ho...
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Comment on agent fees
The fees are quite reasonable
Was this helpful? Yes
Jan 25,2017
Minithumbup
By: 'JGN 24Jan17'
Jan 25,2017
0 people found
this helpful
I think my relationship was difficult for Venmores as I was brother to their client (deceased). He was owner of a property who had contracted Venmores for their property management. Initial contact was with Lynsey Blackburn who seemed to work well. A security deposit held had to be returned to tenant. Property was sold when vacant but state of property was dreadful requiring much clearance and cleaning. As a deposit had been returned to tenant prior to leaving, I considered costs should have b...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Eve Sussex
Jan 26, 2017
View all comments (1)
Good Morning, Thank you for your feedback. You make some really constructive points, that I will certainly be looking into. We always appreciate feedback, especially if it means we can learn and move forward as a company. If you wish to discuss any of these points further please do email me on e.sussex@venmores.co.uk Kind Regards Eve Sussex ...
Jan 18,2017
Minithumbup
Rob
By: 'KM93'
Jan 18,2017
0 people found
this helpful
Reported to Venmore Maintenance team that my extractor fan fuse had blown, my washing machine door was locked and would not open and the seal on my shower had gone. I reported all the issues on the same day and Rob kept me in the loop all the way. Within 2 days all issues had been addressed bar the new locking mechanism for the washing machine which the contractor was just waiting on the part to be delivered....
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Comment on agent fees
Similar to other agents.
Was this helpful? Yes
By: Eve Sussex
Jan 18, 2017
View all comments (1)
Hi, Thank you for leaving us such a great review! We hope you don't have any other issues throughout your tenancy! Kind Regards Eve ...
Jan 17,2017
Minithumbup
Darren Kay
By: 'Victoria Storey'
Jan 17,2017
0 people found
this helpful
I've rented from Venmore for four months at One Park West. Huge thanks to Darren on Saturday night, I rang the emergency line at 8pm as I had lost my keys, ten minutes later Darren rang me back and said he would drive to the office and get the spare keys, by 920pm I was back in the apartment. Great service, I thought the original fees were fair and certainly cheaper than a number of agents who I won't name. Did have a problem with the heating after I had been in two months but rectified withi...
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Comment on agent fees
Fair and certainly cheaper than some of the other city agents.
Was this helpful? Yes
By: Eve Sussex
Jan 18, 2017
View all comments (1)
Thank you for leaving your review! We really appreciate your feedback and we hope you enjoy the rest of your tenancy with us. ...
Jan 05,2017
Minithumbdown
By: 'Mark'
Jan 05,2017
1 people found
this helpful
I can only agree with the other reviews on this site and do not recommend using Venmore. The office is very poorly run with phone calls and emails not answered. Any repairs that are reported are ignored and you will have to fight to get your deposit back when you vacate the property....
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Comment on agent fees
There is a administrative fee that is charged when renewing tenancy. This would be reasonable if the admin from this agent was any good. I was not sent any documentation regarding my tenancy as they didn't bother to send it out until a month later after I had to enquire where it was.
Was this helpful? Yes
By: Eve Sussex
Jan 09, 2017
View all comments (1)
Good Morning, I am sorry to hear you didn't have a great experience with us. In answer to your points raised regarding reporting repairs, we do have a dedicated repairs team, and online reporting repairs system, so we can get the correct person out to fix any maintenance issues asap for our tenants. We have also restructured our property management team recently to improve our quality of service, which has improved the way the way we manage tenancy renewals. If you wish to discuss any of ...
Dec 23,2016
Minithumbdown
By: 'Lafa'
Dec 23,2016
0 people found
this helpful
If I could, my rate would be 0. We moved into the flat, everything dirty, the fridge full of mould , the bathtub stuck (4 months to fix it and is still blocked), 10 days without shower because it was broken and nobody came, some of the bulbs not working and I could continue complaining about how awful they work and of course all the deposit for them and was the same with the previous tenant. Scammers....
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Comment on agent fees
The Fees are so expensive, you have to oay every single month to have a flat where nothing is working. They told us we could move on a date, we trust them and we had a lot of inconveniences from them to move on the date we spoke at the beginning before sign the tenancy agreement.
Was this helpful? Yes
By: Eve Sussex
Jan 03, 2017
View all comments (1)
Good afternoon, I'm really sorry to hear you had a bad experience with us. We always endeavour to get any problems resolved Asap and have implemented out new online repairs reporting system where you can report any repairs to our dedicated repair team. I do apologise your shower was not fixed sooner, if you wish for me to look into this matter further please call me on 0151 236 4400 Kind regards Eve Sussex Venmores customer Care representative ...
Nov 18,2016
Minithumbdown
Rob
By: 'cs7'
Nov 18,2016
1 people found
this helpful
Absolute disgrace of an agency. Moved in in June with a broken shower, the issue still hasn't been resolved after countless phone calls. No one seems bothered in that office and phone calls are rarely answered. Paying through the roof for rent and I don't even have a working shower, it's a joke! Staff are rude and unhelpful!...
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Comment on agent fees
750 a month not including bills
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By: 'Kfran94'
Sep 06,2016
1 people found
this helpful
If i could rate 0* i would! From the start service has been absolutely horrendous. Nearly being left on the street the day before moving due to staff neglegence. One moving in repairs to be done were reported yet over 2 months later im still waiting, having actually injured myself due to repair work not being done they still continue to ignore all phone calls, emails and even letters. I will be taking this further....
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Comment on agent fees
Bad.
Was this helpful? Yes
Sep 04,2016
Minithumbdown
Jennifer Hulme
By: 'lukeliverpool'
Sep 04,2016
1 people found
this helpful
Simply terrible experience at every point of contact once the tenancy had started. They don't appear to want to do anything for their money. They never reply to emails, they never return phone calls, they completely failed to provide the legal advice requested by both tennant and landlord over compensation of building work done during occupancy. It would not be true to say they are useless as they are worse than useless; they actually compounded problems and acted as a blockage between us and t...
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Comment on agent fees
They would be reasonable if they actually did their job.
Was this helpful? Yes
Aug 03,2016
Minithumbdown
sarah brown
By: 'Astounded Tenant'
Aug 03,2016
2 people found
this helpful
As with most letting agents these days, it is all about profit & they simply do not employ enough staff, or the right staff, & I speak from experience, having worked for a letting agent myself. Venmore does not have much of a clue about the checking out process or the legalities surrounding it. They do not give the tenant the opportunity to attend the checkout inspection & refuse to provide them with a copy of the checkout report or any evidence at all to support any proposed deducti...
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What agent could do to change your mind?
Amongst the most expensive in the industry.
Attached Files
Comment on agent fees
Amongst the most expensive in the industry.
Was this helpful? Yes
By: Sarah Brown
Aug 03, 2016
View all comments (1)
We are concerned to hear about your feedback, please contact us so we have an opportunity to resolve the problem for you ...
Dec 14,2015
Minithumbdown
Jennifer Peake
By: 'Erin'
Dec 14,2015
5 people found
this helpful
Don't even bother renting from them. Absolute disgrace. If i could rate lower than 1 star I would. Basically me and my boyfriend book a viewing in with a woman called Jennifer Peake and so we show up just on time and this other bloke appears. She then says are you both here for the viewing and he says yes. We both go in together to my displeasure as its completely unfair having to view with another person in the first place! It's why we book private viewings instead of turning up whenever we pl...
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Was this helpful? Yes
Nov 28,2015
Minithumbdown
sarah brown
By: 'lesley Edwards'
Nov 28,2015
5 people found
this helpful
My granddaughter rented from venmores. Would not recommend them. Beware when you leave property you will fight to get your deposit back from them and any credit on your rent account. they are very slow at attending to repairs. Their customer service is awful especially if you have a dispute with them and they will not communicate with you or reply to letters. Would not recommend this firm or its staff to anyone.They had my granddaughter on the verge of a nervous breakdown with their treatment of...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
By: 'Abernethy1'
Apr 23,2015
0 people found
this helpful
I have rented properties through Venmore for 3 years now. I have always found their service to be excellent. telephones are answered within a few rings, I am kept updated about repairs too. my property is regularly checked. I have moved twice with Venmore due to work and each time I have been kept up to date by the lettings and property management team...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
By: 'Mike McDermott'
Apr 23,2015
2 people found
this helpful
I am a landlord who rents my properties through Venmore, I have used their service for the last 8 years. the service provided by the lettings and property management team is second to none. The property is rented out promptly and efficiently, any maintenance issues are dealt with on my behalf and the rent is always paid to me on time and in full. I am regularly kept up to date with communications throughout my tenancies and void periods....
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Was this helpful? Yes
Apr 10,2015
Minithumbdown
sarah brown
By: 'Had enough'
Apr 10,2015
5 people found
this helpful
I would not recommend these at all because they do not act with integrity. I do not believe they are professional in the slightest and would not understand or appreciate respect! Go elsewhere seriously!...
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Was this helpful? Yes
By: Venmore
Apr 23, 2015
View all comments (1)
Please contact us on 0151 2361166 to discuss the nature of your problem. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
48% customers were satisfied with fees 48% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £135,000
  • Max: £135,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 3 14 1 0 0 0 2 1
sarah brown - no image available sarah brown
manager
3 reviews

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Jennifer Peake - upload your photo Jennifer Peake
1 reviews

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Jennifer Hulme - upload your photo Jennifer Hulme
1 reviews

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Rob  - upload your photo Rob
2 reviews

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Darren Kay - upload your photo Darren Kay
1 reviews

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Loraine Craig - upload your photo Loraine Craig
1 reviews

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Ellie Lawler - upload your photo Ellie Lawler
1 reviews

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