• Staff picture
    Jack
  • Staff picture
    Ben
  • Staff picture
    Samantha
  • Staff picture
    Maya
  • Staff picture
    Claire
  • Staff picture
    Harry
  • Staff picture
    Anna
  • Staff picture
    Alex
  • Staff picture
    Bonnie
  • Staff picture
    Georgia
  • Staff picture
    Mel
The Letting Game is widely regarded as the number one letting agent and property management company in Bristol, we cover the whole of Bristol from three offices. We are proud to be ARLA accredited, choosing to be regulated in an unregulated industry. We specialise is providing our landlords with high quality, professional tenants. We also have a student lettings arm to our business, which includes a partnership with the University of the West of England. When The Letting Game was born it was Read full description...with the realisation that the Bristol letting market was crying out for a modern thinking letting agents and property management company that focused on providing high quality tenants to Bristol landlords – so that’s what we have delivered. If you are looking for a letting agent in Bristol that offers the very best tenants coupled with the highest quality service, then you have come to the right place.
The Letting Game

Henleaze House, Harbury Road Henleaze, Bristol
City of Bristol
BS9 4PN

0117 9898 215

“Excellent service...”

Nov 09,2018
Minithumbup
Ben
Jack
By: 'Jonathan'
Nov 09,2018
0 people found
this helpful
Nothing is too much trouble for these guys. I've used them to find me a lodger, let my home residence while away and now they are helping me with a buy to let investment. I'd highly recommend The Letting Game, especially for their ...
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Comment on agent fees
Good value for money - you get what you pay for
Was this helpful? Yes

“Mr...”

Nov 09,2018
Minithumbup
Ben
By: 'Simon Cutts'
Nov 09,2018
0 people found
this helpful
Professional, helpful and informed. Forward looking with a great grip on the current housing market, technical challenges and advice for landlords...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service...”

Nov 06,2018
Minithumbup
Ben
By: 'Alex'
Nov 06,2018
0 people found
this helpful
I have been very impressed with the Letting Game. Ben Giles was friendly, knowledgeable and professional. He listened to my requirements regarding tenants and found young professionals who are mature and reliable. The whole process of letting my house was smooth, efficient and hassle-free. I ...
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Was this helpful? Yes

“Friendly, helpful and efficient letting agents...”

Nov 06,2018
Minithumbup
Jack
Ben
By: 'HMT'
Nov 06,2018
0 people found
this helpful
Jack helped me when I first let my flat a couple of years ago. The process went very smoothly and I was very pleased with the tenants who were reliable and responsible. I am now using the Letting Game again to re let the flat. ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Very thorough, polite and respectful....”

Nov 05,2018
Minithumbup
Jack
Ben
By: 'Mon - Fri landlady'
Nov 05,2018
0 people found
this helpful
I have used the Letting Game for a number of years now and feel very safe in their hands to find me suitable tenants....
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Comment on agent fees
The fees are quite high for me but I haven't compared to other agents.
Was this helpful? Yes
By: Alex Galvin
Nov 05, 2018
View all comments (1)
I have been very impressed with the Letting Game. Ben Giles was friendly, knowledgeable and professional. He listened to my requirements regarding tenants and found young professionals who have proved to be a delight. The whole process of letting my house was smooth, efficient and hassle-free. I will certainly use Ben and the Letting Game again. I feel in safe hands. ...

“Reliable, friendly and trustworthy...”

Nov 03,2018
Minithumbup
Ben
By: 'Trish'
Nov 03,2018
1 people found
this helpful
I have used The Letting Game for the last few years to find my student tenants. I always get a professional, friendly service and am kept well informed. Ben has been particularly helpful recently and as a result I have decided to switch to their ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

Nov 02,2018
Minithumbup
Ben
Maya
By: 'Jacqui Coombes'
Nov 02,2018
0 people found
this helpful
I can highly recommend Ben from the Lettings Game as your go to person for finding tenants. For the past 6 years, Ben has worked hard to fill my student HMO quickly and efficiently. I wouldn't use anyone else....
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“The Letting Game...”

Nov 02,2018
Minithumbup
Ben
By: 'Parky'
Nov 02,2018
0 people found
this helpful
Ben and team have been fantastic. Very efficient and professional at all times. They have been a breath of fresh air relative to other agents I have used in the past...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Job Well Done On My Home Repairs...”

Oct 31,2018
Minithumbup
Anna
Ben
By: 'Junaid Shaik'
Oct 31,2018
0 people found
this helpful
" I am Pleased with the Excellent Service Anna Sage provided for my Home Repairs. In particular I would like to commend her for her prompt responses and follow up and her zeal and efforts to get the best quotes and deals on Land Lord ...
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Was this helpful? Yes

“Bristol's Finest...”

Oct 19,2018
Minithumbup
Ben
By: 'Jack Jones'
Oct 19,2018
0 people found
this helpful
Ben Giles was very helpful and efficient from start to finish in the letting of my property...Highly recommended and always my first call when it comes to letting properties!......
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful!...”

Oct 04,2018
Minithumbup
Maya
By: 'Redland'
Oct 04,2018
0 people found
this helpful
Maya is always really friendly and helpful towards helping us as landlords to find the right tenant for our houses....
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Comment on agent fees
Good rates!
Was this helpful? Yes
By: Hayley
Oct 12, 2018
View all comments (1)
I have only lived in a property managed by the letting game for a short time but when I contacted Katie to inform her of a boiler issue at our rented property she was extremely patient, efficient and professional. She did a great job organising for it to be fixed as soon as possible! ...

“Property Manager...”

Sep 26,2018
Minithumbup
Mel
By: 'Patrick McMahon'
Sep 26,2018
0 people found
this helpful
An absolute delight to deal with, I can't recommend Mel enough. She was always helpful and attentive, I never felt as if my emails were going unread or my reservations weren't being understood. I look forward to hopefully using Mel's services in ...
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Comment on agent fees
Good Fees especially for the service
Was this helpful? Yes

“Good things come to those who wait....”

Sep 25,2018
Minithumbup
Harry
By: 'Joey'
Sep 25,2018
0 people found
this helpful
The Letting Game team really helped myself and my partner out of a sticky situation. Moving halfway across the country, and after being let down by a previous landlord, the team made especially arrangements for us and went the extra mile. Harry and Bailey, in ...
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Was this helpful? Yes

“Amazing service...”

Sep 21,2018
Minithumbup
Ben
By: 'Nicola and Simon'
Sep 21,2018
0 people found
this helpful
Ben at The Letting Game has been great. The communication has been spot on, which is really important to us. We are letting out our flat for the first time and are based abroad, so dealing with Ben and the team has been really easy. ...
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Comment on agent fees
Good
Was this helpful? Yes

“Bonnie Bracken-Patterson...”

Sep 10,2018
Minithumbup
Bonnie
By: 'Maria'
Sep 10,2018
0 people found
this helpful
A big thank you to Bonnie who helped me a lot during the last few months of my tenancy. She was truly amazing!...
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Was this helpful? Yes

“Always improving...”

Aug 24,2018
Minithumbup
Anna
Claire
By: 'Pip n Jane'
Aug 24,2018
0 people found
this helpful
We have been with The Letting Game for a number of years and have experienced an every improving service. They seem to be responsive to tenants which suits us well as our property condition is important. We chose the staff members above as they were ...
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Comment on agent fees
fine
Was this helpful? Yes

“The Letting Game: the most useless estate agents. Usually you would have to ask 3 or 4 times before something got done...”

Aug 22,2018
Minithumbdown
By: 'An enraged tenant'
Aug 22,2018
0 people found
this helpful
As a former tenant, usually you would have to request 3 or 4 times before anything got done, and there were no guarantees that it would be done properly either. In the contract it says we must receive 24 hours notice before a visit from the estate agents. ...
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Comment on agent fees
Bad considering they didn’t do anything
Was this helpful? Yes

“New customer to The Letting Game...”

Aug 20,2018
Minithumbup
Ben
By: 'Landlord'
Aug 20,2018
0 people found
this helpful
I am very pleased with the efficiency and effectiveness of The Letting Game. Ben is very approachable, friendly and available. The team have found me the kind of tenant I was looking for, quickly and have got on with setting everything up with the minimum ...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Helpful and efficient....”

Aug 18,2018
Minithumbup
By: 'Neil M'
Aug 18,2018
0 people found
this helpful
Mel's job includes relating bad news, (repairs, breakdowns etc.) which she does in a calm and constructive manner. Mel attends to whatever task is in hand without delay and can be relied upon to make the best of whatever problem she has to deal ...
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Was this helpful? Yes

“Professional yet friendly...”

Aug 16,2018
Minithumbup
Maya
By: 'Emma Steele'
Aug 16,2018
0 people found
this helpful
Very professional and helpful Offered great advice in a friendly manner and got the job done in super quick time Easy correspondence and quick response time to emails etc Hopefully she has found us some great tenants...all ok so far!...
read full review
Comment on agent fees
Fees are fair compared to others in the market
Was this helpful? Yes

“Great service....”

Aug 15,2018
Minithumbup
Mel
By: 'Rob Scott'
Aug 15,2018
0 people found
this helpful
Mel is very quick to respond to any queries we might have and very efficient in carrying through actions resulting from her investigations and recommendations. It's great to deal with capable staff which was sadly not the case with our previous letting agent!!...
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Comment on agent fees
At least we seem to be getting something for our money!!
Was this helpful? Yes

“EXCELLENT SERVICE...”

Aug 13,2018
Minithumbup
Maya
Jack
By: 'CHOC HOUSE'
Aug 13,2018
0 people found
this helpful
A young, dynamic business led by Jack Head, he has surrounded himself with personable, intelligent and confident personel Maya Joshi looked after us from start to finish, finding from us the information she required to provide us with the right Tenant and the Tenant with ...
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Comment on agent fees
Very Good
Was this helpful? Yes

“The Letting Game - Bonnie Bracken-Patterson...”

Aug 08,2018
Minithumbup
Bonnie
By: 'The Letting Game'
Aug 08,2018
0 people found
this helpful
Really efficient and helpful service from the Letting Game and our Property Manager, Bonnie Bracken-Patterson. Tenants' queries and issues are relayed quickly and dealt with efficiently....
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Was this helpful? Yes

“Great Service...”

Aug 01,2018
Minithumbup
Ben
Samantha
By: 'Jas'
Aug 01,2018
0 people found
this helpful
Very impressed with the Letting Game right from my first phone call with Ben who put me at easy and answered all of questions right through to my dealings with the Tenancy team. The Service provided has been quick and efficient. Photographs of the flat ...
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Comment on agent fees
The fees were the lowest I came across in Bristol and includes many services others letting agents charge for. Very impressed with the fee charged.
Was this helpful? Yes

“Changing agents...”

Jul 30,2018
Minithumbup
Ben
By: 'chesres'
Jul 30,2018
0 people found
this helpful
We were looking to change agents for our property in Bristol as we were having repeated issues with our existing agent. Have moved to the letting game and would recommend them without reservation....
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Was this helpful? Yes

“Letting Process...”

Jul 19,2018
Minithumbup
Ben
By: 'Bristol Landlord'
Jul 19,2018
0 people found
this helpful
Very helpful advice regarding organisation of a flat refurbishment prior to getting it back on the market. Considerate and efficient communications....
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Comment on agent fees
Good
Was this helpful? Yes

“Quick response to all emails, unheard of in our experience in letting our flat !...”

Jul 18,2018
Minithumbup
Alex
Maya
By: 'Tony D'
Jul 18,2018
0 people found
this helpful
Maya looked after us to begin with, and she was fantastic. Efficient with immediate and accurate replies to emails. We've had experience with others since, Harry, Ben, Alex and Bridget all very good and it seems you run a very efficient business which is ...
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Comment on agent fees
Within normally accepted range .
Was this helpful? Yes

“Great Service...”

Jul 13,2018
Minithumbup
Maya
By: 'Charity White'
Jul 13,2018
0 people found
this helpful
I'm very happy and impressed with the work to let our property. We actually moved the property from another agency to the letting game. The letting game let the property quickly and very professionally. Both Maya and Lucy are friendly and very knowledgeable. We ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“5 Star Agency...”

Jul 12,2018
Minithumbup
Ben
By: 'Will'
Jul 12,2018
0 people found
this helpful
Excellent service from Ben and his colleagues, from initial valuation, patiently waiting for my builders to finish the work, through to tenants moving in. The property was let in less than 48 hours to high calibre tenants at full market value....
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Comment on agent fees
Fees seem in-line with other agencies
Was this helpful? Yes

“Very positive...”

May 18,2018
Minithumbup
Ben
By: 'Parking space rental'
May 18,2018
0 people found
this helpful
Contacted Ben who was very helpful and was able to find a contact within the hour. Other estate agents haven't been as helpful....
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Was this helpful? Yes
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA RICS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
143 0 31 5 0 0 0 0 3 0
Staff picture Jack
(18)

Staff picture Ben
(71)

Staff picture Samantha
(18)

Staff picture Maya
(28)

Staff picture Claire
(7)

Staff picture Harry
(1)

Staff picture Anna
(19)

Staff picture Alex
(4)

Staff picture Bonnie
(12)

Staff picture Georgia
(3)

Staff picture Mel
(2)

Fees

http://www.thelettinggame.co.uk/Content/Landlords.aspx
Last updated at 17/02/2016, 11:23 AM by allAgents

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 11:23 AM 17/02/2016 by allAgents

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