• Staff picture
    Jack
  • Staff picture
    Ben
  • Staff picture
    Samantha
  • Staff picture
    Maya
  • Staff picture
    Claire
  • Staff picture
    Harry
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    Anna
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    Alex
  • Staff picture
    Chloe
  • Staff picture
    Bonnie
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    Georgia
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    Vicki
  • claim your profile
    lucy
The Letting Game is widely regarded as the number one letting agent and property management company in Bristol, we cover the whole of Bristol from three offices. We are proud to be ARLA accredited, choosing to be regulated in an unregulated industry. We specialise is providing our landlords with high quality, professional tenants. We also have a student lettings arm to our business, which includes a partnership with the University of the West of England. When The Letting Game was born it was Read full description...with the realisation that the Bristol letting market was crying out for a modern thinking letting agents and property management company that focused on providing high quality tenants to Bristol landlords – so that’s what we have delivered. If you are looking for a letting agent in Bristol that offers the very best tenants coupled with the highest quality service, then you have come to the right place.
The Letting Game

Henleaze House, Harbury Road Henleaze, Bristol
City of Bristol
BS9 4PN

0117 9898 215

“ Great Service... ”

Jul 13,2018
Minithumbup
Maya
By: 'Charity White'
Jul 13,2018
0 people found
this helpful
I'm very happy and impressed with the work to let our property. We actually moved the property from another agency to the letting game. The letting game let the property quickly and very professionally. Both Maya and Lucy are friendly and very knowledgeable. We ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“ 5 Star Agency... ”

Jul 12,2018
Minithumbup
Ben
By: 'Will'
Jul 12,2018
0 people found
this helpful
Excellent service from Ben and his colleagues, from initial valuation, patiently waiting for my builders to finish the work, through to tenants moving in. The property was let in less than 48 hours to high calibre tenants at full market value....
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Comment on agent fees
Fees seem in-line with other agencies
Was this helpful? Yes

“ Very positive... ”

May 18,2018
Minithumbup
Ben
By: 'Parking space rental'
May 18,2018
0 people found
this helpful
Contacted Ben who was very helpful and was able to find a contact within the hour. Other estate agents haven't been as helpful....
read full review
Was this helpful? Yes

“ Excellent service... ”

May 09,2018
Minithumbup
Ben
Bonnie
By: 'Emma Dawson'
May 09,2018
0 people found
this helpful
The Letting Game have managed our house for a few years now and I can't recommend them highly enough. They are friendly and efficient, and very knowledgeable. I've come to rely on their advice and guidance. It's not possible to only single ...
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Comment on agent fees
The fees are very reasonable for the level of service you receive.
Was this helpful? Yes

“ Good tenant finding and financial management.... ”

May 04,2018
Minithumbup
Anna
Ben
By: 'Richard Brereton'
May 04,2018
0 people found
this helpful
TLG have managed and let properties for me since 2010 and currently handle ten properties for me. The are excellent at finding new tenants. Their combined management / letting fees are very competitive especially as they are ARLA members. They have excellent and very communicative financial management....
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Comment on agent fees
Good
Was this helpful? Yes

“ Thank you for Vicki's support :-)... ”

Apr 30,2018
Minithumbup
Vicki
By: 'Joon'
Apr 30,2018
0 people found
this helpful
My family live in a very nice flat thanks to The Letting Game. Vicki from The Letting Game understood our request well at first and helped a lot. Especially since I was living with my baby, I needed to fix it quickly, but thanks to ...
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Was this helpful? Yes

“ Excellent Service Throughout... ”

Apr 29,2018
Minithumbup
Maya
By: 'Helen'
Apr 29,2018
0 people found
this helpful
This was my first time at letting out a property and The Letting Game, in particular Maya Joshi, were absolutely excellent throughout the whole experience. I was supported, advised and guided throughout and the whole process went very smoothly....
read full review
Comment on agent fees
The fees are appropriate to the expertise and support provided.
Was this helpful? Yes

“ Excellent experience... ”

Apr 26,2018
Minithumbup
Maya
By: 'Louise'
Apr 26,2018
0 people found
this helpful
First time using the letting game, excellent service and communication Maya joshi has made the whole experience easy understandable and went above and beyond in my opinion. I will feedback my experience to friends colleges and anyone else who will need to use a letting ...
read full review
Comment on agent fees
Good fair prices money well spent!
Was this helpful? Yes

“ Efficient and easy to deal with... ”

Apr 26,2018
Minithumbup
Ben
Anna
By: 'Jeffreys'
Apr 26,2018
0 people found
this helpful
We are letting our house through The Letting Game for the first time this month. As overseas landlords, we wanted an agent who could deal with most things on our behalf. An added bonus is their extremely competitive management fees. Ben was super on first ...
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Comment on agent fees
The cheapest we could find in Bristol
Was this helpful? Yes

“ MAYA... ”

Apr 26,2018
Minithumbup
Maya
Samantha
By: 'PAUL GREEN'
Apr 26,2018
0 people found
this helpful
VERY HELPFUL AND INFORMATIVE, LET ME KNOW WHAT WAS HAPPENING ON A REGULAR BASIS. QUICK TO RESPOND TO ANY QUESTIONS....
read full review
Comment on agent fees
AVERAGE
Was this helpful? Yes

“ I chose this 2 person because I felt that they help us a lot... ”

Apr 25,2018
Minithumbup
Georgia
Alex
By: 'carltin'
Apr 25,2018
0 people found
this helpful
I can say they did a good job to help us to find a house to live in. Especially when needed a shelter badly. I also want to thank Jack. Thank you so much especially to Georgia....
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Comment on agent fees
No comment
Was this helpful? Yes

“ Supportive and efficient agency... ”

Apr 25,2018
Minithumbup
Anna
By: 'Mari'
Apr 25,2018
0 people found
this helpful
The Letting Game - and more specifically Anna Sage, who is our direct agent, has been really efficient and cooperative in helping us with any issues we have had in our apartment. She has always tried to reply to our emails and calls promptly, as ...
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Was this helpful? Yes

“ Top class service... ”

Apr 17,2018
Minithumbup
Ben
By: 'Xavier'
Apr 17,2018
0 people found
this helpful
Having been a landlord for over 10 years, there are very few agents who I can vouch for. From the beginning, Ben was very helpful, gave sound advice as moving into my first multi let and achieved the targeted rent within 2 weeks. I have no doubt ...
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Comment on agent fees
Compeitive
Was this helpful? Yes

“ A no-brainer for any landlord!... ”

Apr 16,2018
Minithumbup
Maya
Vicki
By: 'Mr. Shrestha'
Apr 16,2018
0 people found
this helpful
In their website,The Letting Game promised very competitive commission (lowest I've come across in Bristol), no set-up fee and no re-let fee...EVER! That is not normal (in a very good way). My first point of contact was Maya, who has been brilliant ...
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Comment on agent fees
Lowest commission in Bristol. There are no other agency fees and genuinely no hidden costs! They take their monthly commission and that is all.
Was this helpful? Yes

“ Friendly and flexible... ”

Apr 15,2018
Minithumbup
Maya
By: 'GS'
Apr 15,2018
0 people found
this helpful
Maya was very helpful over the phone when I first contacted the office. She was very flexible when arranging a time to view the flat. I like the fact that she listened and was flexible with her suggestions and what could or could not be ...
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Comment on agent fees
I think the Letting Game fees seem appropriate
Was this helpful? Yes

“ Helpful and friendly... ”

Apr 12,2018
Minithumbup
Ben
Samantha
By: 'Saadiyah'
Apr 12,2018
0 people found
this helpful
Ben Giles was professional and prompt with his responses. Managed to get a tenant within my time scale. Have been using Ben again for new tenant....
read full review
Comment on agent fees
The administration department could improved if there's less a single point of contact.
Was this helpful? Yes

“ Honest, Decent and Reliable... ”

Apr 12,2018
Minithumbup
Ben
By: 'Natasha'
Apr 12,2018
0 people found
this helpful
I am a Landlady in Bristol and one of the most important things is to get the right tenant. Ben and his colleagues have always found good tenants. Ben has an excellent, friendly, approachable and professional manner. I didn't think I would ever say ...
read full review
Comment on agent fees
They have a simple and easy to follow fee structure and they are competitive.
Was this helpful? Yes

“ Excellent service... ”

Apr 12,2018
Minithumbup
Ben
Samantha
By: 'Sue'
Apr 12,2018
0 people found
this helpful
Ben and the staff at henleaze have been extremely professional, always keeping me up to date on the lettings progress and finding suitable tenants for my properties. I can recommend them as agents and will use them again. They were always polite and helpful when ...
read full review
Comment on agent fees
Agents fees are reasonable. I have used other agents and paid more for a less than satisfactory service. I believe they are worth the money.
Was this helpful? Yes

“ Renting for the first time... ”

Apr 11,2018
Minithumbdown
Georgia
By: 'Holly'
Apr 11,2018
0 people found
this helpful
The Letting Game was great at making my moving into my first rented apartment as smooth as possible. The team were friendly and clear in every part of the process. Georgia was lovely to work with....
read full review
Comment on agent fees
Their fees are very expensive, especially compared to some other agencies, but they were lovely to work with and I have no complaints.
Was this helpful? Yes

“ Fantastic service... ”

Apr 11,2018
Minithumbup
Ben
Chloe
By: 'Skiff'
Apr 11,2018
0 people found
this helpful
I am a landlady and a first time user of The Letting Game. I cannot speak highly enough of them. They are professional, friendly and efficient. Ben Giles has been an absolute pleasure to deal with and he and his team (notably Chloe Raw) have ...
read full review
Comment on agent fees
Fair - in line with other letting agents.
Was this helpful? Yes

“ Really helpful and approachable. Thank you for going the extra mile and waiting for me when I turned up at the wrong address.... ”

Apr 11,2018
Minithumbup
Georgia
By: 'Gareth'
Apr 11,2018
0 people found
this helpful
I was very happy with the customer service as mentioned above. I am new to Bristol and found Georgia and the team very helpful with great channels of communication....
read full review
Comment on agent fees
I rent a relatively cheap place so the fees were easily earned.
Was this helpful? Yes

“ 1 Bayswater Ave... ”

Apr 10,2018
Minithumbup
Maya
Alex
By: 'IH'
Apr 10,2018
0 people found
this helpful
The guys made this as painless as possible. I would have preferred to have seen the AST in advance of signing, however, everything was in order and I am very happy with the service so far....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ The Letting Game Review... ”

Apr 03,2018
Minithumbup
Ben
By: 'Betty Bristol'
Apr 03,2018
0 people found
this helpful
I have found all staff at the Letting Game, most helpful from the first phone call making an enquiry about letting my house right through to finding a tenant. They talked me through their processes in a clear way and gave me all the information ...
read full review
Comment on agent fees
Good value for money.
Was this helpful? Yes

“ Bonnie and Anna... ”

Apr 01,2018
Minithumbup
Bonnie
By: 'Dan Pickering'
Apr 01,2018
0 people found
this helpful
Bonnie takes a great personal approach to her service and has gone out of her way a couple of times now in dealing with building management to resolve issues that have sometimes been out of her hands. She responds quickly to any questions raised and ...
read full review
Comment on agent fees
This is only my first property in the Bristol area but from the little I've seen the agency fees look to be about average across the competition.
Was this helpful? Yes

“ Letting Game... ”

Mar 29,2018
Minithumbup
Bonnie
By: 'Ted Reeve'
Mar 29,2018
0 people found
this helpful
The Letting Game have been excellent throughout the process of moving in to our property and into the initial phase of our tenancy. Our references and paperwork were sorted within the week, despite having a very long lead time on the move (two months). Leading ...
read full review
Comment on agent fees
The fees were expensive, however I'd rather pay a little more for a better service, which is what we have received.
Was this helpful? Yes

“ Excellent service... ”

Mar 28,2018
Minithumbup
Anna
By: 'ArnosSt'
Mar 28,2018
0 people found
this helpful
We have been very happy with the excellent way in which The Letting Game, and in particular Anna Sage, manage our house in Bristol. We live in Sydney and therefore its really important to us that the property is well looked after, and any problems ...
read full review
Was this helpful? Yes

“ Fast at reacting. Tip Top. Better then the rest... ”

Mar 28,2018
Minithumbup
Bonnie
By: 'Power10'
Mar 28,2018
0 people found
this helpful
In the very short time i've dealt with the Letting Game, Bonnie has been exceptional when dealing with some 'minor' niggles me and my flatmate have had since newly moving in to a flat. Cant stress enough, especially when compared to previous lettings agents. ...
read full review
Was this helpful? Yes

“ Excellent service... ”

Mar 28,2018
Minithumbup
Bonnie
By: 'Nita'
Mar 28,2018
0 people found
this helpful
I am a new landlord, and it is extremely helpful having Bonnie and team manage my property. They have been excellent at responding promptly to queries and concerns. It has been reassuring to know that my property is being looked after well. Thank you!...
read full review
Was this helpful? Yes

“ Great company to work for as a trades person... ”

Mar 28,2018
Minithumbup
Anna
By: 'Pass & Totterdell Plumbing & Heating'
Mar 28,2018
0 people found
this helpful
We work very closely with a superb team on the letting side, including Anna, Bonnie and Vicki, we work as a great team, all are great at communicating which I believe to be key, to a great business, so this helps us both to providing ...
read full review
Was this helpful? Yes

“ Tenant Review... ”

Mar 28,2018
Minithumbup
Bonnie
By: 'Hannah Clayton'
Mar 28,2018
0 people found
this helpful
Bonnie has been very helpful during my tenancy in relation to maintanence requests. She has been prompt to contact us about the issue and to sort out a contractor and always follows up to see if the work was carried out to our standard. Overall ...
read full review
Was this helpful? Yes
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0

ARLA RICS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
121 0 28 4 0 0 0 0 2 0
Staff picture Jack
(14)

Staff picture Ben
(56)

Staff picture Samantha
(17)

Staff picture Maya
(23)

Staff picture Claire
(6)

Staff picture Harry
(0)

Staff picture Anna
(17)

Staff picture Alex
(3)

Staff picture Chloe
(1)

Staff picture Bonnie
(10)

Staff picture Georgia
(3)

Staff picture Vicki
(2)

Upload your photo lucy
(1)

Fees

http://www.thelettinggame.co.uk/Content/Landlords.aspx
Last updated at 11:23 AM 17/02/2016 by allAgents

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 11:23 AM 17/02/2016 by allAgents

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