Henleaze, Bristol, BS9
4.9/5, 234 reviews
97% recommended
91% lettings valuation accuracy
99% lettings fee satisfaction
The Letting Game is widely regarded as the number one letting agent and property management company in Bristol, we cover the whole of Bristol from three offices. We are proud to be ARLA accredited, choosing to be regulated in an unregulated industry. We specialise is providing our landlords with high ... show more The Letting Game is widely regarded as the number one letting agent and property management company in Bristol, we cover the whole of Bristol from three offices. We are proud to be ARLA accredited, choosing to be regulated in an unregulated industry. We specialise is providing our landlords with high quality, professional tenants. We also have a student lettings arm to our business, which includes a partnership with the University of the West of England.

When The Letting Game was born it was with the realisation that the Bristol letting market was crying out for a modern thinking letting agents and property management company that focused on providing high quality tenants to Bristol landlords – so that’s what we have delivered. If you are looking for a letting agent in Bristol that offers the very best tenants coupled with the highest quality service, then you have come to the right place.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 91% 99% £0 £4
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
172 0 48 6 0 0 0 0 9 0
Areas covered
  • Redland, Henleaze, Clifton
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS SAGEagent My deposits scheme
Latest Properties
Images & Videos

“THANK YOU...”

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Aug 22,2019
Minithumbup
By: 'Claire'
Aug 22,2019
0 people found
this helpful
We received excellent service from start to finish when moving into our new rental home. A huge thank you for finding us our perfect house Maya....
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“Thank You...”

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Aug 21,2019
Minithumbup
By: 'Joshua Thomas'
Aug 21,2019
0 people found
this helpful
Our letting agent Maya was really helpful, friendly and quick at responding with any questions we had! Made the whole experience easy and smooth, Am really please with the property we've moved in to! Would definitely recommend using the letting game again. Thank you Maya ...
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“The service has been efficient, collaborative......”

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Aug 21,2019
Minithumbup
Maya
By: 'Becky Brewis'
Aug 21,2019
0 people found
this helpful
The service has been efficient, collaborative and friendly. I was really impressed by Maya's pitch at her valuation and was pleased that out flat let for the upper price mark - and within a day of the ad going online. I thought the photos Maya ...
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“Very pleased with the Letting Game...”

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Aug 21,2019
Minithumbup
Maya
By: 'CHOC HOUSE'
Aug 21,2019
0 people found
this helpful
Very pleased with the letting Game in general and particularly all the members of Staff that we came into contact with...
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“Huge thanks to Ben, Alex and all the team for......”

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Aug 20,2019
Minithumbup
Ben
Alex
By: 'v f chester'
Aug 20,2019
0 people found
this helpful
Huge thanks to Ben, Alex and all the team for their expert advice and support helping us draft a new tenancy agreement for one of our properties. They made it a very quick and easy process and responded to our questions the same day which ...
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“The Letting Game has been super efficient and......”

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Aug 09,2019
Minithumbup
Ben
Tia
By: 'Linda Quick'
Aug 09,2019
0 people found
this helpful
The Letting Game has been super efficient and helpful and made the whole process of renting out my Mum's house, very simple....
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“A landlords perspective...”

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Jul 18,2019
Minithumbup
Samantha
By: 'Total-Landlord'
Jul 18,2019
0 people found
this helpful
I've been using the services of the Letting Game for over 18 months and all their staff have been very helpful and practical when dealing with tenant issues. I would recommend them to any landlord in need of an honest agent....
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Comment on agent fees
As I live in London their fees are worth every penny!
Was this helpful? Yes

“Best Letting Agent in Bristol...”

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Jul 05,2019
Minithumbup
Ben
By: 'Matthew Moriarty'
Jul 05,2019
0 people found
this helpful
Fantastic service. Ben was extremely helpful with all aspects of the lettings service. Will definitely be using them again. I can not recommend highly enough. 5 stars....
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“Ben was very professional throughout and prov......”

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Jun 28,2019
Minithumbup
Ben
By: 'katie spencer'
Jun 28,2019
0 people found
this helpful
Ben was very professional throughout and provided excellent customer service. Thank you Ben. He was contactable at all times, very positive and helpful...
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Attachments

Review file
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“An entirely stressless arrangement...”

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Jun 24,2019
Minithumbup
Ben
By: 'Tom Lingham'
Jun 24,2019
0 people found
this helpful
Contacted the Letting game on the Friday regarding a house and was able to view the next day. The agent showing us around was really helpful, and answered all of our questions. We were contacted first thing on Monday, put the offer in and within ...
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“Friendly efficient service...”

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Jun 19,2019
Minithumbup
Maya
By: 'Linda'
Jun 19,2019
0 people found
this helpful
Great service from the Letting Game from beginning to end. Maya was always quick to respond to my emails and calls and helpful with all my requests . The company is staffed by a bunch of dynamic and friendly people who managed letting out my house ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very professional. Great with the relevant knowledge. Friendly and helpful. I would highly recommend...”

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Jun 17,2019
Minithumbup
Ben
By: 'D. Lee'
Jun 17,2019
0 people found
this helpful
Very professional. Great with the relevant knowledge. Friendly and helpful. I would highly recommend. All the staff I dealt with at the letting game were fantastic....
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Comment on agent fees
Brilliant. Very good.
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“Welcoming...”

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Jun 14,2019
Minithumbup
Anna
By: 'Ivan'
Jun 14,2019
0 people found
this helpful
She was very friendly and understanding. Easy person to talk to. I had a inspection and she offered me the right advice that I needed....
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Comment on agent fees
Good agent
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“Lovely vieiwng...”

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Jun 12,2019
Minithumbup
Mel
By: 'NH'
Jun 12,2019
0 people found
this helpful
Mel was very helpful on our viewings with the letting game. She was lovely to meet and had all the key information on hand that we asked for. She arrived early to all our viewings and was easily contactable which was nice and reassuring....
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“Brilliant...”

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Jun 12,2019
Minithumbup
Mel
By: 'Stacey'
Jun 12,2019
0 people found
this helpful
Mel was friendly knowledgeable and very approachable. She was always available when needed. Great customer service. Overall would use the letting game again...
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“Good feedback while the rooms arent let....”

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Jun 12,2019
Minithumbup
Ben
Maya
By: 'Farah Ali'
Jun 12,2019
0 people found
this helpful
Good advice on improvements to make rooms more attractive for tenants. Staff handled viewings with an upbeat attitude which made it easier to find propective tenants....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Built trust early on...”

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Jun 11,2019
Minithumbup
Ben
By: 'Tony Doyle'
Jun 11,2019
0 people found
this helpful
I appreciated the clear knowledge and advice I received from Ben right from the outset. Clearly knows his stuff and gained my trust very early on. As a new landlord who has chosen full management with The Letting Game, I need to trust this person ...
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Comment on agent fees
Very good compared with other competitors
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“PROFESSIONALISM...”

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Jun 06,2019
Minithumbup
Ben
By: 'Malkie'
Jun 06,2019
0 people found
this helpful
I am happy to write this review about Ben Giles. From my experience of communicating with The Letting Game, I found him to be passionate about giving his very best to the customer. His attention to detail and busiiness ethics is par excellent. His friendly ...
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Comment on agent fees
good
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“Par Excellence....”

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Jun 06,2019
Minithumbup
Maya
By: 'Seamus'
Jun 06,2019
0 people found
this helpful
I'd been thinking about renting out my property for a while when I contacted TLC. Maya was very friendly on the phone and came around to my property on a Saturday which I was very appreciative of. 

I found Maya to be very professional and ...
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Comment on agent fees
Clear and competitive fees and explained well.
Was this helpful? Yes

“Great experience...”

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Jun 05,2019
Minithumbup
Ben
By: 'Nadia'
Jun 05,2019
0 people found
this helpful
I have had an easy and stress free experience letting a flat through The Letting Game. The staff are very approachable and informative, and have been giving me feedback regularly. They even text if I don't answer the phone which it really handy! Definitely recommend ...
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Comment on agent fees
The fees seem reasonable for the work they are doing.
Was this helpful? Yes

“Appauling...”

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May 15,2019
Minithumbdown
By: 'Cherry'
May 15,2019
1 people found
this helpful
Living in a property manged by this company for over 3 years and I have had nothing but poor responses, cowboy maintenance guys and quite frankly unsatisfactory service. I have to continuously chase for anything to be fixed (I am still waiting on most of it), ...
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“Excellent & Very Professional...”

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May 06,2019
Minithumbup
Anna
By: 'Katrina'
May 06,2019
0 people found
this helpful
I dealt with Anna when I had a problem with a fence at a property managed by The Letting Game. She was very helpful, professional and went above and beyond to keep me updated, sometimes out of hours too, even though I was not even ...
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Comment on agent fees
I am not familiar with the fees and charges
Was this helpful? Yes

“Friendly & Professional...”

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Apr 28,2019
Minithumbup
By: 'Robert Dickie'
Apr 28,2019
0 people found
this helpful
I was keen to use a local Bristol company and found The Letting Game through online research. The positive reviews were well deserved. They made the process of getting the property on the market easy and hassle free. It let immediately....
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Comment on agent fees
Competitive fees.
Was this helpful? Yes

“Fab!...”

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Apr 15,2019
Minithumbup
By: 'Charlotte'
Apr 15,2019
0 people found
this helpful
Bailey was so so helpful from the start, she responded so quickly to anything we needed and even in her own time/ out of office- would keep us updated. Bailey made the whole experience of finding a new home a lot easier for us and ...
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“Excellent Agent...”

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Apr 10,2019
Minithumbup
Maya
By: 'O O'Neill'
Apr 10,2019
0 people found
this helpful
My wife and I met Maya when we were looking for a new home for our family. We had a particular set of requirements due to our son being in a wheelchair and she was extremely patient and constantly helped out with recommendations of properties ...
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“great service...”

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Apr 09,2019
Minithumbup
Mel
By: 'Dan Graham'
Apr 09,2019
0 people found
this helpful
It's been a pleasure to handle the repairs and maintenance of our property with Mel. She has made what could normally feel like a laborious process into something that's easy to deal with and as stress free as possible. She always turns up with a ...
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“Star...”

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Apr 09,2019
Minithumbup
Mel
By: 'Pram'
Apr 09,2019
0 people found
this helpful
Mel is star.. she is my go to person for any tenant/landlord issues, very helpful and always reachable. She has handled all the issues swiftly and made my life super easy. I would recommend her if you are looking for someone reliable to look ...
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Comment on agent fees
Good
Was this helpful? Yes

“Good support from staff...”

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Apr 07,2019
Minithumbup
Anna
Ben
By: 'Azizah'
Apr 07,2019
0 people found
this helpful
I'm happy with the level of support given in preparing my flat to get into rental market. Great team work and coordination from staff!...
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“Great all round!...”

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Apr 03,2019
Minithumbup
By: 'Curtis'
Apr 03,2019
0 people found
this helpful
I had left arranging a tenancy until last minute and Bailey worked fast to organise the house viewing and provided answers quickly to my responses. Once I'd confirmed she provided all the necessary paperwork straight away so I was able to secure a move in ...
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“Super Sparkly Bailey...”

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Apr 02,2019
Minithumbup
Ben
By: 'Carly'
Apr 02,2019
0 people found
this helpful
Bailey has a super lovely sparkly personality and it was a pleasure to be shown around a flat by her. She was helpful and accommodating and I would thoroughly recommend Bailey to any prospective buyers or tenants. Keep up the good work!...
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Comment on agent fees
Fees in general are not great
Was this helpful? Yes
Staff picture Jack
(18)
Staff picture Ben
(94)
Staff picture Samantha
(19)
Staff picture Harry
(2)
Staff picture Maya
(38)
Staff picture Tia
(1)
Staff picture Anna
(28)
Staff picture Bonnie
(12)
Staff picture Mel
(7)
Staff picture Katie
(2)
Staff picture Alex
(6)
Staff picture Georgia
(5)
Staff picture Claire
(7)
Staff picture Sean
(0)
Staff picture Millie
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 1:44 PM 06/08/2019 by allAgents

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The Letting Game

Branch - Henleaze, Bristol, BS9