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Spicerhaart

Colwyn House Sheepen Place Colchester
Essex
CO3 3LD

01206 765 599

Aug 23,2016
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By:
Aug 23,2016
0 people found
this helpful
I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and charged me for new appliances. When I took it up with them they refused to do anything about it and refused to respond to any part of their appeals process. I terminated my contract with them and I took them to Court and won. The Judge said the...
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By: Natasha
Sep 01, 2016
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Thank you for taking the time to leave such lovely feedback for Clare and Don. I will pass this onto the team for you, Thanks for choosing Miller Metcalfe. Regards, Natasha....
Apr 11,2014
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By:
Apr 11,2014
4 people found
this helpful
It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœservice' provided to my partner and I before, during and after our tenancy. I will start at the beginning. We viewed a property in April 2012 and wished to take it; we were required to put £1,000 down to make an offer, which if accepted we could not get back, if we were to pull out of the deal. This is the highest ¢â‚¬Ëœoffer dep...
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By: Damien
Jun 02, 2014
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Dear Melanie, I sent a copy of the above to a number of executives at your Head office. I did receive one response, in which there is a partial apology for some of the issues, and excuses and reasons why some of the other issues occurred. In general the response demonstrated a lack of acknowledgement of the poor service inflicted upon us. Damien....
Feb 14,2014
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Feb 14,2014
0 people found
this helpful
These people are simply the worst property managers I\'ve come across. We spent a total of 4 weeks without hot water and eventually discovered some of the lies they had been telling us and the landlord when we got to meet the landlord at the end of the tenancy. The less said about her the better; what kind of person complains constantly about the shocking service the management company are providing but yet doesn\'t change to a different company? I wish we had never bothered with this place or t...
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What agent could do to change your mind?
Could have done their jobs, communicated with us and not saddled us with large bills at the end of our tenancy.
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Sep 21,2013
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Sep 21,2013
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I advertised my property with the intention of letting it myself but was approached by Darlows. The agent who came round seemed good and said they could easily find me a tenant. I was wary so asked lots of questions including details of fees and how to convert to managing myself after 6 months if I chose to. He said I could leave them after 6 months with no additional fees. I went ahead and they did find a tenant. I gave the option of furnished, part furnished or unfurnished and all white go...
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What agent could do to change your mind?
BE UPFRONT AND HONEST WITH MUCH BETTER COMMUNICATION LOCALLY. LOCAL AGENT WAS GOOD BUT AFTER THAT IT WAS DOWNHILL ALL THE WAY.
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Nov 15,2012
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Nov 15,2012
2 people found
this helpful
left without heating and hot water for 3 weeks. Have informd the joke of a management team every day for the last 3 weeks have been told twice it had been fixed only to find it hadnt and they were once again just saying anything to get us off the phone. If the so called management team had dealt with the problem the 1st or 2nd time we raised the issue instead of lying to us then this problem could have been fixed much sooner! Ou toilet also broke and I was told to "calm down" whe...
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Oct 23,2012
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Oct 23,2012
3 people found
this helpful
I am a first time landlord and didn\'t realise that once the property was let by the Lincoln office it would be managed by a team in Essex. That was my mistake for not doing my research. There was inconsistency of contact in that over the course of a year I have had e-mails from 10 people in the property management team. I would receive an e-mail from one person and reply to it, only have someone else reply to that, it was very odd and disconcerting. There was a problem with my property last w...
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What agent could do to change your mind?
Limited the number of people dealing with my property. Been more flexible in terms of using landlords choice of contractors. Explained how they selected their \'approved contractors\'.
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Jul 16,2012
Minithumbdown
By:
Jul 16,2012
1 people found
this helpful
The incapability of Spicer Haart\'s (and FJL\'s) property management as well as their contractors is far beyond standard. We had repair work that was due to be carried out for 5 months! Still the one issue that constitues a health & safety hazard, and has already caused an accident that need A&E treatment 4months ago, is still not repaired. Several agreed appointments for the repair have not been realised....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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