Spicerhaart
1.3/5, 40 reviews
5% recommended
80% lettings valuation accuracy
22% lettings fee satisfaction
Spicerhaart the largest and most successful independent estate agency group in Europe. show more Spicerhaart the largest and most successful independent estate agency group in Europe.

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Latest Reviews

 View all Reviews 40
1st Mar 2024
reviewed by 'RANSFORD'
“Your support, kindness and very excellent and quick response had really made a lot in our home. Haart letting as ......”
27th Jan 2023
reviewed by 'Paul'
“After being told at the beginning how great they were and put landlords first and make sure landlords are happy ......”
7th Sep 2021
reviewed by 'Michael Watson'
“Avoid Avoid AvoidFrom the awful woman in the fishponds office, the virtually non existent maintenance company to the false accusations ......”
21st May 2021
reviewed by 'Tarron'
“Dreadful. They Manage the flat I rent. I have been asking for a broken window to be repaired for almost 70 ......”
1st Oct 2020
reviewed by 'ina'
“Worse customer service. They take your details and no1 gets back to you. When you call, they even put the ......”
22nd Jul 2020
reviewed by 'Laurence'
“I implore you not to use Haarts letting unless you want the worst service available on the market and to ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 22% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 16 1 16 1 2 0 1 0 3
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Spicerhaart Branches (view all 5)
Colchester, CO3
Contact Centre Colchester, CO3
Corporate Sales, FY4
CO3
Sutton, SM1

“Your support, kindness and very excellent......”

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Mar 01,2024
Minithumbup
By: 'RANSFORD'
Mar 01,2024
0 people found
this helpful
Your support, kindness and very excellent and quick response had really made a lot in our home. Haart letting as a company have really got a brilliant, quick response and an excellent compliance officer like Lynna Proctor. A hard working and an experienced person like ...
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“Don't respond to emails. Don't give deposit to landlord for non payment of rent...”

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Jan 27,2023
Minithumbdown
By: 'Paul'
Jan 27,2023
1 people found
this helpful
After being told at the beginning how great they were and put landlords first and make sure landlords are happy blah blah blah, they just refuse to answer emails. Tenants left without paying a month, now they will not reply to any emails asking for ...
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“Avoid Avoid AvoidFrom the awful woman in the......”

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Sep 07,2021
Minithumbdown
By: 'Michael Watson'
Sep 07,2021
1 people found
this helpful
Avoid Avoid Avoid From the awful woman in the fishponds office, the virtually non existent maintenance company to the false accusations of damages to which there were no refund of deposit this rental was dreadful. Door handle falls off, water comes through the ceiling, guess ...
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“Dreadful...”

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May 21,2021
Minithumbdown
By: 'Tarron'
May 21,2021
0 people found
this helpful
Dreadful. They Manage the flat I rent. I have been asking for a broken window to be repaired for almost 70 days, a broken intercom and tap for almost 60 days. Many promises, little action. All the faults were present when they rented me the house. Unforgiveable ...
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“Worse customer service. They take your detail......”

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Oct 01,2020
Minithumbdown
By: 'ina'
Oct 01,2020
1 people found
this helpful
Worse customer service. They take your details and no1 gets back to you. When you call, they even put the phone down. Avoid at all costs...
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“I implore you not to use Haarts letting unles......”

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Jul 22,2020
Minithumbdown
By: 'Laurence'
Jul 22,2020
4 people found
this helpful
I implore you not to use Haarts letting unless you want the worst service available on the market and to incur expenses over and above the rent you receive. In 7 years I have paid £12,000 for their full management service. This is a non existent myth. ...
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“Mixed feelings as they did sell my property (from probate) ......”

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Mar 02,2020
Minithumbdown
By: 'Jon'
Mar 02,2020
0 people found
this helpful
Mixed feelings as they did sell my property (from probate) but the relationship soured towards the end, with the agents getting more aggressive in their communications, ending up with un-professional exchanges. Rather than letting our solicitors iron out any issues, their constant barracking wound up ...
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“Terrible customer service, constantly delieve......”

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Feb 04,2020
Minithumbdown
By: 'Nicholas'
Feb 04,2020
0 people found
this helpful
Terrible customer service, constantly deliever On none of are issues with the property and always having to reminder them how to do there job as they seem to constantly getting things wrong and wasting a lot of paper on sending us information we already know....
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“Exercise Great Caution...”

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Jul 07,2019
Minithumbdown
By: 'Kevin'
Jul 07,2019
4 people found
this helpful
If you're thinking of using HAART estate agency, then based on my experience, I would suggest you seriously think again. I have had to wait several months before posting this feedback, whilst my complaints about the office at Lowestoft (which surprisingly has since closed) were ...
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By: debra miles
Aug 24, 2019
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Horrible company, failed me completely, gave my numberplate and car to ex with restraining orders on him so put my family at risk, James told me to accept lower price and then pull out later on, lost my buyer with his games(even she complained) arranged a open house as two viewing booked, found out no booking were ever made, had my coffee pot at my main photo slog with car showing my reg! used his own phone so they have no clue what he was doing, now hes been sacked and they wont accept why I ha ...

“I regret the day I ever had any contact with ......”

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Mar 21,2017
Minithumbdown
By: 'Disgruntled'
Mar 21,2017
9 people found
this helpful
I regret the day I ever had any contact with this company. Every time I have to contact my agent, the person I ask to speak to isn't available and time after time, messages are not delivered with a request for a return call. And ...
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Comment on agent fees
About 2% more than other agents, but I thought I was going to get extra value in lieu.
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“In the time that we rented from Haart we were ......”

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Dec 15,2016
Minithumbdown
By: 'LT24'
Dec 15,2016
7 people found
this helpful
In the time that we rented from Haart we were subjected to the worst customer service we ever experienced. Our requests for maintenance were systematically ignored, delayed or handled by incompetent contractors chosen by Haart. Because of its (true) reputation for not paying their contractors ...
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“Haart are one of the worst Property Management companies for ......”

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Nov 11,2016
Minithumbdown
By: 'Rob'
Nov 11,2016
5 people found
this helpful
Haart are one of the worst Property Management companies for tenants I have ever come across . They will Breach the tenancy agreement when they see fit or can not comply with it but do not admit to it. I have had to start legal proceeding ...
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“I let a flat through Felicity J Lord, part of ......”

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Aug 23,2016
Minithumbdown
By: 'Disgruntled'
Aug 23,2016
4 people found
this helpful
I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and ...
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By: Natasha
Sep 01, 2016
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Thank you for taking the time to leave such lovely feedback for Clare and Don. I will pass this onto the team for you, Thanks for choosing Miller Metcalfe. Regards, Natasha ...

“Please do not deal with Haart lettings or Spicer Haart. ......”

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Jul 26,2016
Minithumbdown
By: 'TIGER325TD'
Jul 26,2016
1 people found
this helpful
Please do not deal with Haart lettings or Spicer Haart. They made errors on my rent collection on two separate occasions and under paid me. As a former accountant I am meticulous in going through the rent statement which is not very user friendly. Having ...
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“Was offered a price for my house through spicerhaart through ......”

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Feb 19,2016
Minithumbdown
By: 'craig'
Feb 19,2016
6 people found
this helpful
Was offered a price for my house through spicerhaart through there buyer adam. I was given a 4 week selling completion and although the offer was £60,000 below market value,i had been offered a property for a bargain,so i would have made money in the ...
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Comment on agent fees
DISGUSTING FIRM
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“I have had the most horrendous two years with Haarts ......”

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Aug 14,2014
Minithumbdown
By: 'D'
Aug 14,2014
1 people found
this helpful
I have had the most horrendous two years with Haarts Colchester ( head office) and the Torquay office. so much so that they have lost me a tenant. Communication was poor to the extent that although I was paying for a fully managed service, I had ...
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What agent could do to change your mind?
I honestly don't think they could change my mind as their set up is terrible
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By: Customer Relations Manager
Aug 29, 2014
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Hi D Porter, Really sorry to hear about this and your experience with haart. Please can you email the details including property details to [email protected] so we can look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager ...

“I let my house out through Haart. i was a 1......”

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Jul 21,2014
Minithumbdown
By: 'Aaron'
Jul 21,2014
2 people found
this helpful
I let my house out through Haart. i was a 1st time landlord and was assured the process would be a painless one! if only that was the case. Haart advertised my property and arranged the viewings as i wanted a fully managed service. after ...
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By: Customer Relations Manager
Aug 29, 2014
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Hi Aaron, Really sorry to hear about this. Please can you send the details to [email protected] as we'd like to investigate this further, particularly the issues you had with referencing. Many thanks, Melanie Smith, Customer Relations Manager. ...

“Where shall I start. I actually can't put in to ......”

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May 20,2014
Minithumbdown
By: 'Colin'
May 20,2014
1 people found
this helpful
Where shall I start. I actually can't put in to words how dreadful these people are. DO NOT USE THEM. The list of grievances would fill this page! The final indignity was to charge me £90 for an annual rental statement - a basic word document ...
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What agent could do to change your mind?
No!
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By: Customer Relations Manager
May 28, 2014
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Dear Colin We are very sorry to hear this. Please could you email [email protected] with your full name and property details so we can look in to this. Many thanks Melanie Smith, Customer Relations Manager ...

“It pains me to have to spend the time writing ......”

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Apr 11,2014
Minithumbdown
By: 'Damien'
Apr 11,2014
4 people found
this helpful
It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœservice' provided to my partner and I before, during and after our tenancy. I will start at the beginning. We ...
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By: Damien
Jun 02, 2014
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Dear Melanie, I sent a copy of the above to a number of executives at your Head office. I did receive one response, in which there is a partial apology for some of the issues, and excuses and reasons why some of the other issues occurred. In general the response demonstrated a lack of acknowledgement of the poor service inflicted upon us. Damien ...

“These people are simply the worst property managers I've come ......”

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Feb 14,2014
Minithumbdown
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Adam
By: 'Disgruntled'
Feb 14,2014
0 people found
this helpful
These people are simply the worst property managers I've come across. We spent a total of 4 weeks without hot water and eventually discovered some of the lies they had been telling us and the landlord when we got to meet the landlord at the end ...
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What agent could do to change your mind?
Could have done their jobs, communicated with us and not saddled us with large bills at the end of our tenancy.
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“The local office staff gave great sales talk, but then ......”

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Jan 23,2014
Minithumbdown
By: 'lhamo2'
Jan 23,2014
1 people found
this helpful
The local office staff gave great sales talk, but then was really let down by the management of my property. communication was awful, no landlord support, the office staff misinterpreted what each other had said to me and changed it according to what suited them. ...
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“I have the misfortune of being a tenant in a ......”

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Nov 21,2013
Minithumbdown
By: 'Nic'
Nov 21,2013
1 people found
this helpful
I have the misfortune of being a tenant in a property managed by Spicer Haart. On check- in I found that the kitchen sink was not draining. 14 days to rectify and during that period several blatant lies including confirming a contractor had been to correct ...
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By: Mary
Feb 11, 2022
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Similar issues renting from SpicerHaart, Wimbledon. The worst real estate agents I've ever met... As you can see in the picture, the sink was clogged, we wait around 1 month to fix it. After one month and a lot of headaches, they ask some plumbers to come, but the problem is more complex, after 2 days the sink is again clogged. They have to invest some in pipes... ...

“I have been with Spicer Haart Lettings for 4 years; I ......”

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Oct 01,2013
Minithumbdown
By: 'Philip'
Oct 01,2013
1 people found
this helpful
I have been with Spicer Haart Lettings for 4 years; I wish I left the second they consolidated in Colchester. There is absolutely no personal management of the property, the have no record of inventories between check outs, I have to chase late rental payments, they ...
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What agent could do to change your mind?
Managed my property and informed me what was going on - I'm not asking a lot!
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“I advertised my property with the intention of letting it ......”

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Sep 21,2013
Minithumbdown
By: 'R.'
Sep 21,2013
0 people found
this helpful
I advertised my property with the intention of letting it myself but was approached by Darlows. The agent who came round seemed good and said they could easily find me a tenant. I was wary so asked lots of questions including details of fees and ...
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What agent could do to change your mind?
BE UPFRONT AND HONEST WITH MUCH BETTER COMMUNICATION LOCALLY. LOCAL AGENT WAS GOOD BUT AFTER THAT IT WAS DOWNHILL ALL THE WAY.
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“I have been unfortunate to live in a property "managed" ......”

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Jul 31,2013
Minithumbdown
By: 'epowell'
Jul 31,2013
0 people found
this helpful
I have been unfortunate to live in a property "managed" by Darlows a subsidiary of Spicerhaart for 18 months now. On the day we moved in they forged the inventory to cover up damage. When the patio door broke they charged the landlord £400 for repairs which ...
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What agent could do to change your mind?
Not lied, not falsified documents, not attempted to slander me by wrongly claiming I had not paid the rent, not been incompetant.
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“Marketing a property that they did not have sufficient information ......”

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Jul 30,2013
Minithumbdown
By: 'Chris'
Jul 30,2013
0 people found
this helpful
Marketing a property that they did not have sufficient information to sell. The lease documentation was incomplete and did not show the car park space. They were unable to provide information about the ground rent and service charge. They were very unresponsive to requests for ...
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What agent could do to change your mind?
Show common decency, be responsive , be human.
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By: Spicerhaart
Jul 31, 2013
View all comments (1)
Dear Chris Thank you for your comments. I am sorry that you have had a bad experience with spicerhaart. If you would like us to investigate this matter further for you can you please email us your complaint to [email protected]. ...

“I rented a house for 2 years. in the second year ......”

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Jul 02,2013
Minithumbdown
By: 'bear4631'
Jul 02,2013
0 people found
this helpful
I rented a house for 2 years. in the second year the shower leaked and was unuseable. ot took them 8 weeks to fix it. I am now trying to get a deposit back from them they are ignoring my emails and when I ring they say ...
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What agent could do to change your mind?
better communication. when they say we will ring you back do so
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“By mistake I paid additional funds via a standing order ......”

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May 02,2013
Minithumbdown
By: 'moley1965'
May 02,2013
0 people found
this helpful
By mistake I paid additional funds via a standing order on 28th January for the month of February. I vacated the property on 31st January. I informed Haart of this on the 2nd February. I have been chasing them for the outstanding £795.00 ever since. They ...
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“This agent took 20% of the rent as a fully managed ......”

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Apr 08,2013
Minithumbdown
By: 'Lyn'
Apr 08,2013
0 people found
this helpful
This agent took 20% of the rent as a fully managed property. They were told in October 2012 that the property had a problem with damp and were asked to deal with this. They sourced one qoute which I felt did not address the problem correctly. They ...
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“Appalling service from spicerhaart. Being consistently ignored or lied to ......”

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Feb 14,2013
Minithumbdown
By: 'Louise'
Feb 14,2013
1 people found
this helpful
Appalling service from spicerhaart. Being consistently ignored or lied to by call centre staff. Have complained via twitter and even that is going nowhere despite speaking to head of group PR. Am considering contacting property ombudsman. I would advise new tenants to avoid renting via ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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Regional Awards won by Spicerhaart

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