• Helen Sizer
    Helen Sizer
  • Jamie Smart
    Jamie Smart
  • Emma Daffurn
    Emma Daffurn
  • Joshua Field NEAEA
    Joshua Field NEAEA
  • Sarah Jenkins
    Sarah Jenkins
  • Senka Dragicevic
    Senka Dragicevic
  • Stephanie Johnston
    Stephanie Johnston
  • Isobel Carter
    Isobel Carter
  • Jenny Collett
    Jenny Collett
  • Tracey Roberts
    Tracey Roberts
  • Jackie Jenkins
    Jackie Jenkins
  • Kelly Wright
    Kelly Wright
  • Gemma Byrne NEAEA
    Gemma Byrne NEAEA
  • Alan Johnson
    Alan Johnson
  • Paul Beard ARLA
    Paul Beard ARLA
Smart Homes is a local, award winning, independent Estate Agent specialising in sales and lettings in the Shirley, Dickens Heath, Solihull and surrounding area.
Smart Homes

316 Stratford Road Shirley, Solihull
West Midlands
B90 3DN

0121 744 4144

Mar 29,2017
Minithumbup
Joshua Field NEAEA
Emma Daffurn
By:
Mar 29,2017
Featured Review
0 people found
this helpful
Just sold our house through Smart Homes - Fantastic service, very professional. I was kept Informed and updated at every step of the service. Would very strongly recommend....
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Comment on agent fees
Very good
Was this helpful? Yes
Mar 27,2017
Minithumbup
Helen Sizer
Jackie Jenkins
By:
Mar 27,2017
Featured Review
0 people found
this helpful
We have recently purchased our first family home through Smart Homes and were so pleased with the level of communication and updates received, nothing was too much trouble for them and they made the entire process as stress free as possible. Jackie updated me throughout....
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Comment on agent fees
N/a
Was this helpful? Yes
Mar 27,2017
Minithumbup
Joshua Field NEAEA
By:
Mar 27,2017
Featured Review
0 people found
this helpful
Excellent customer service, friendly and helpful. I was kept updated and informed at all times and would have no hesitation in recommending this agent to friends and family....
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Comment on agent fees
Average
Was this helpful? Yes
Mar 24,2017
Minithumbup
Gemma Byrne NEAEA
By:
Mar 24,2017
Featured Review
0 people found
this helpful
Smart Homes have been very good in communicating and relaying any information back to us throughout our sale and purchase. It has made it feel a lot less stressful knowing everything was in hand and they were there to help at any point. Many Thanks...
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
Featured Review
0 people found
this helpful
All staff whom we have been in communication with have been really helpful. Great support and guidance and so far all going really well. Thank you....
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Mar 20,2017
Minithumbup
Emma Daffurn
By:
Mar 20,2017
0 people found
this helpful
Emma has proved to be very efficient from the onset, concerning my purchase. One thing I have particularly valued is Emma's consistency with communication and following up of inquiries. Smart have also assisted in referring solicitors through to me and mortgage advice....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
As a new build property developer in the West Midlands area we applaud Smart homes for their professional approach to serving our new build sales. Smart Homes have exceeded our expectations and we recommend them to any developer seeking a reliable efficient selling agent....
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Comment on agent fees
Excellent competitive rates for this specialist market area
Was this helpful? Yes
Mar 17,2017
Minithumbup
Emma Daffurn
Joshua Field NEAEA
By:
Mar 17,2017
1 people found
this helpful
We have recently just put our property on the market and from our very first valuation with Jamie we felt confident with using Smart Homes. Since then, we have been in contact with Emma and Josh who are always friendly and very helpful in giving us advice and answering any questions we have. They have both been fantastic in organising viewings on our property as well as propoties we have wanted to view and we feel confident that this will continue until ours is sold....
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Mar 16,2017
Minithumbup
Joshua Field NEAEA
By:
Mar 16,2017
1 people found
this helpful
I have recently purchased an apartment through Smart Homes Shirley branch and am very happy with the service and support I have received. The initial open day viewing hosted by Jill Smart was very well managed, and subsequent repeat viewings (several) hosted by David and Joshua were accommodated quickly and efficiently. The process of offer and acceptance was handled very quickly, and I was kept well informed at all times....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2017
Minithumbup
Helen Sizer
By:
Feb 21,2017
0 people found
this helpful
Thank you to Smart Homes for all their help with the purchase of our first home. I highly recommend them as an agent if you are buying, selling or renting. Helen Sizer and Louise Lewis particularly stood out for us being a massive help the whole way through and even after we completed....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Feb 21,2017
Minithumbup
Jamie Smart
Gemma Byrne NEAEA
By:
Feb 21,2017
1 people found
this helpful
I would highly recommend smart homes. Professional from start to finish to get the job done. Got the right price and purchaser for my property. I would use them again....
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Comment on agent fees
Fees were standard and comparable to other agents that I got quotes from.
Was this helpful? Yes
Feb 20,2017
Minithumbup
Jamie Smart
Gemma Byrne NEAEA
By:
Feb 20,2017
1 people found
this helpful
Very Efficient throughout buying process Very Helpful in obtaining information Great Communication between all parties Excellent knowledge of area and surroundings Personal touch with the service provided...
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Feb 13,2017
Minithumbup
Joshua Field NEAEA
Helen Sizer
By:
Feb 13,2017
1 people found
this helpful
I would like to express my thanks to everyone at Smart Homes (in Shirley) for all their dedicated work in selling my property. During the whole process they kept me regularly informed and were both professional and caring, especially when i needed that extra bit of reassurance. Their paperwork is very easy to understand and the ladies & gentlemen in Smart Homes are always ready to help and advise. I would not hesitate to recommend Smart Homes....
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Jan 27,2017
Minithumbup
Helen Sizer
Senka Dragicevic
By:
Jan 27,2017
1 people found
this helpful
The service provided by Helen was (and still is post completion) outstanding. My husband and I could not have asked for more support and guidance in what is a very stressful situation. Helen's commitment to providing information and updates regularly is excellent and something that I have not experienced from other sales agents. Although not in sales, Senka was more than willing to show us around the property on more than one occasion going out of her way to help us. Both ladies made the experi...
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Comment on agent fees
Fee's were the lowest we'd been quoted.
Was this helpful? Yes
Jan 25,2017
Minithumbup
By:
Jan 25,2017
1 people found
this helpful
Smart homes were a great team whilst selling my home. Nothing was to much trouble. Kept me up to date at all times. Would have absolutely no hesitation in recomending the team to anyone thinking if selling 2017. Well done....
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Jan 04,2017
Minithumbup
Helen Sizer
Emma Daffurn
By:
Jan 04,2017
1 people found
this helpful
Brilliant service from start to finish. Helen and the team helped us through the move, always answering our enquiries in a fast manner....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 12,2016
Minithumbup
Emma Daffurn
Gemma Byrne NEAEA
By:
Dec 12,2016
0 people found
this helpful
We have had a wonderful experience with Smart-Homes. The whole process (from viewing to completion) took only about 6 weeks which was absolutely great. We are first time buyers, with little to no knowledge of the property market, but the staff at Smart-Homes provided regular updates and responded to our emails swiftly. I would very highly recommend using their in-house Mortgage Advisor (Louise). She doesn't work for Smart-Homes, but is based in their office. Not only did she offer free advice, b...
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Comment on agent fees
Not applicable as we are buyers
Was this helpful? Yes
Dec 11,2016
Minithumbup
By:
Dec 11,2016
1 people found
this helpful
Great weekly updates. All staff very helpfull, easier to deal with via email or phone. Gave highest valuation out of four other local agents by far.Definetly recommend.....
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Comment on agent fees
good
Was this helpful? Yes
Dec 08,2016
Minithumbup
Helen Sizer
By:
Dec 08,2016
2 people found
this helpful
Having first sold our house via Smart Homes in Feb 2015, and having terrible issues and service with the the people we were buying from, smart homes were so patient and helpful offering so much advice and support along the way. Helen has a wealth of knoweldge about the intricacies of house buying, and was so supportive and professional along the way. Always keeping us in the loop with what was happening, her customer service skills are second to none. I would definitely use smart homes again!...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
Joshua Field NEAEA
Helen Sizer
By:
Nov 29,2016
1 people found
this helpful
Having failed to sell our retirement home property through another local estate agent with minimal visits and communication, it was refreshing to engage Smart Homes. From the beginning they (mostly Josh) kept me informed every week with the interest stats, and happy to take ownership. When the all important offer came through, Helen and the team managed all the communication between parties through to completion in a friendly and relaxed manner. Thank you Smart Homes - you get my recommendati...
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Comment on agent fees
Reasonable. Clearly known up front.
Was this helpful? Yes
Nov 16,2016
Minithumbup
Helen Sizer
By:
Nov 16,2016
2 people found
this helpful
We sold our home through a different estate agents but if doing it again would definitely choose smart homes in Shirley and my parents who maybe moving in the future plans to move with smart homes too. Helen Sizer kept us informed of what was happening and responded promptly to any questions we asked by email and on the phone. The estate agents that sold our house didn't respond to contact we made asking about progress with our sale so we were grateful that Helen was so efficient and professiona...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 01,2016
Minithumbup
Emma Daffurn
Helen Sizer
By:
Nov 01,2016
2 people found
this helpful
We used the services of Smart Homes to sell our house and also bought our new home through them as well. Throughout the process they were professional and friendly and did everything they promised they would at our initial meeting with Jamie Smart. Our home was sold within 5 days of it going on the market and a new home was found for us by Emma Daffurn who matched our requirements perfectly. Thank you to Jamie and his team who made the potentially stressful moving process easy and relatively str...
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 28,2016
Minithumbup
Helen Sizer
Gemma Byrne NEAEA
By:
Oct 28,2016
2 people found
this helpful
I used smart homes because a family member was very happy with them and so glad I did. They are very professional and friendly always keep you updated they sold my house in six days. They surgessted a solicitor to me and they have been fantastic too so a big thank you to all the team especially Gemma and Helen you both have put my mind at rest a few times....
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Comment on agent fees
Very good
Was this helpful? Yes
Oct 26,2016
Minithumbup
Jamie Smart
Joshua Field NEAEA
By:
Oct 26,2016
2 people found
this helpful
Jamie started the sale process and I was very impressed, he conducted himself in a very professional manner and most importantly, he delivered. From start to finish I was also in regular contact with Josh and Emma. Excellent customer service and they constantly kept me updated with the progress of the sale Further to this, the timescale involved from valuation to completion was 6 weeks, which is extremely impressive A very big thank you to all the team at Smart Homes...
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Was this helpful? Yes
Oct 24,2016
Minithumbup
Joshua Field NEAEA
By:
Oct 24,2016
2 people found
this helpful
Josh did a good job of guiding me through the process of buying my new house. He helped the process enormously and quickly dealt with my questions and concerns....
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Comment on agent fees
I think the fees were about normal for the area.
Was this helpful? Yes
Oct 15,2016
Minithumbup
Senka Dragicevic
By:
Oct 15,2016
2 people found
this helpful
I was looking to rent a house in Hall Green for my family and dealt mainly with Senka. She was professional and lovely to work with. Her communication was efficient and prompt and our questions were answered to our satisfaction. I am pleased that Smart Homes will be managing our rented property and look forward to a pleasant tenancy!...
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Comment on agent fees
Rent was realistic for the market. Fees were as expected.
Was this helpful? Yes
Oct 13,2016
Minithumbup
Helen Sizer
By:
Oct 13,2016
1 people found
this helpful
We dealt with Helen at Smart homes for the purchase of our new house. She was very helpful and professional and could always be counted on to come back to me with info or the answer to a question. Would highly recommend....
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Was this helpful? Yes
Oct 11,2016
Minithumbup
Helen Sizer
Gemma Byrne NEAEA
By:
Oct 11,2016
1 people found
this helpful
Thanks to everyone at Smart Homes not just Helen and Gemma. All round great customer service esp in the final days to push for completion. Very stressful time, but got there in the end with a little help from yourselves!!...
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Was this helpful? Yes
Oct 10,2016
Minithumbup
Helen Sizer
Jamie Smart
By:
Oct 10,2016
1 people found
this helpful
Had a fantastic service from Smart Homes, especially Helen in relation to selling our house. We moved from another estate agent who seemed to have no interest in selling our property. Jamie Smart was very helpful and gave some valuable tips which helped present our house better and it got sold in the first week itself. Had a short but nightmarish chain. However, Helen worked very hard on it kept me updated continuously on what was happening and we managed to exchange contracts last week, with c...
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Was this helpful? Yes
Oct 10,2016
Minithumbup
Helen Sizer
Senka Dragicevic
By:
Oct 10,2016
1 people found
this helpful
I have just bought a buy-to-let property through Smart Homes, and I am now using them to let the property too (I have also previously sold my own home through Smart Homes). I can't praise Smart Homes highly enough - I have mainly dealt with Helen, Senka and Sarah but all the staff are always extremely helpful whether on the phone or face to face. I have always recommended them to anyone who is thinking of selling a property but now I can recommend them as a buyer too. Excellent communicatio...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Helen Sizer
By:
Oct 07,2016
1 people found
this helpful
Smart Homes were very professional and all the staff were most helpful, Helen in particular delivered excellent service, never had to wait long for a response to our phone calls. Would certainly use again....
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Gemma Byrne NEAEA
By:
Oct 07,2016
1 people found
this helpful
I want to thank Gemma and the team at smart homes for a very prompt service from valuation to sale. I was kept in the loop at every stage. A weekly update call is very much appreciated. I would strongly recommend smart homes for every aspect of house sales/buying/rental....
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Comment on agent fees
Agent's fees were easy to understand and fair.
Was this helpful? Yes
Sep 21,2016
Minithumbup
Helen Sizer
Jamie Smart
By:
Sep 21,2016
0 people found
this helpful
I have used Smart Homes to buy & sell numerous properties and the team have always acted in the most professional & efficient manor...
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Comment on agent fees
Most competitive
Was this helpful? Yes
Sep 19,2016
Minithumbup
Joshua Field NEAEA
Joshua Field NEAEA
By:
Sep 19,2016
0 people found
this helpful
Smarthomes recently sold my property in Shirley. I dealt with a few of the team who delivered an excellent service to me. They were informative and professional at all times especially Josh. I would recommend Smarthomes to anybody thinking of selling....
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Was this helpful? Yes
Sep 15,2016
Minithumbup
Gemma Byrne NEAEA
Emma Daffurn
By:
Sep 15,2016
0 people found
this helpful
Our house sold within the week of being on the market. Gemma and Emma have both been extremely helpful and professional throughout the sale of our property. I didn't find I had to chase them as following the sale Gemma gave regular updates and was in touch with the solicitors in the chain. Would definitely recommend Smart homes....
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Comment on agent fees
Average for agents in that area
Was this helpful? Yes
Areas covered
  • B90
  • B91
  • B92
  • B93
  • B94
  • B27
  • B28
  • B47
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ14,695
  • Max: ยฃ875,000

Letting
  • Min: ยฃ0
  • Max: ยฃ139

NALS TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 0 19 1 105 0 38 0 5 0
Helen Sizer Helen Sizer
Office Manager
96 reviews

About Helen No description set View full profile
Jamie Smart Jamie Smart
Director
30 reviews

About Jamie No description set View full profile
Emma Daffurn Emma Daffurn
Instructions Manager
25 reviews

About Emma Emma possesses invaluable knowledge of the local area. This, together with her agency experience makes her an asset to Smart Homes Sales Team. View full profile
Joshua Field NEAEA Joshua Field NEAEA
Sales Negotiator
25 reviews

About Joshua No description set View full profile
Sarah Jenkins Sarah Jenkins
Lettings Director
5 reviews

About Sarah We have the strongest desire to improve the way that our industry and our branches operate. We feel our service and image are superior to any of our competitors, an award-winning formula that, for our View full profile
Senka Dragicevic Senka Dragicevic
Senior Lettings Negotiator
46 reviews

About Senka Senka has an enviable track record in sales and customer service. She will be more than happy to help you with any aspect of the lettings process. View full profile
Stephanie Johnston Stephanie Johnston
Administration Support
0 reviews

About Stephanie Provides an instrumental role in ensuring your property is displayed to its full potential. Your satisfaction is her end goal. View full profile
Isobel Carter Isobel Carter
Property Manager
1 reviews

About Isobel Isobel joined smarthomes in 2005 and already had a wealth of experience within the lettings industry. She demonstrates great listening capabilities which is fundamental in her role. View full profile
Jenny Collett Jenny Collett
Accounts Manager
0 reviews

About Jenny From experience in running her own successful lettings company, Jenny brings a wealth of knowledge and accuracy to the Property Management Team. View full profile
Tracey Roberts Tracey Roberts
Applications Co-ordinator
2 reviews

About Tracey Tracey is the longest serving member of staff having been with us since the outset. Originally in the sales team, she now successfully co-ordinates all the lettings applications. View full profile
Jackie Jenkins Jackie Jenkins
Contract Progressor
14 reviews

About Jackie With almost 20 years experience in the property industry, Jackieรƒยขรขโ€šยฌรขโ€žยขs attention to details ensures your most valuable asset is well looked after View full profile
Kelly Wright Kelly Wright
Property Manager
0 reviews

About Kelly Kelly has worked within the property industry for over six years and in that time has experienced every aspect of property maintenance. She relishes a challenge and always has our Clients best interes View full profile
Gemma Byrne NEAEA Gemma Byrne NEAEA
Contract Progressor
15 reviews

About Gemma Gemma has worked for Smart Homes for three years and has now joined Helen and Jackie in the Post Sales team. You can be assured that Gemma possesses all the knowledge necessary to help you through th View full profile
Alan Johnson Alan Johnson
Lettings Negotiator
1 reviews

About Alan No description set View full profile
Paul Beard ARLA Paul Beard ARLA
Senior Property Manager
0 reviews

About Paul No description set View full profile

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Fees

No fees set.
Last updated at 4:09 PM 15/03/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 4:09 PM 15/03/2016 by allAgents

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