Shirley Solihull, Solihull, B90
5/5, 685 reviews
99% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.Why ... show more Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.

Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.

All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.

Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Smart Homes
316 Stratford Road
Shirley,Solihull
West Midlands
B90 3DN
0121 744 4144

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £26,000 £26,995,000
Lettings 100% 99% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 0 27 1 393 4 189 3 16 1
Areas covered
  • B90
  • B14
  • B28
  • B13
  • B91
  • B47
  • B92
  • B93
  • B94
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“Smart Homes provided a very friendly and prof......”

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Aug 07,2020
Minithumbup
By: 'STEVEN JARVIS'
Aug 07,2020
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Smart Homes provided a very friendly and professional service whilst I was purchasing my property. Communications and assistance from Gemma were excellent. Thanks all....
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“We found Smart homes to be extremely efficien......”

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Jul 28,2020
Minithumbup
Gemma
By: 'Josh doyle'
Jul 28,2020
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We found Smart homes to be extremely efficient and very helpful throughout the whole process. We dealt with Gemma throughout the sale and she was brilliant, on hand to answer any questions or concerns. Great service we would recommend them to anyone....
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“An excellent agency full of energy....”

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Jul 25,2020
Minithumbup
Gemma
Louise
By: 'Keith Sutton'
Jul 25,2020
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An excellent agency full of energy. Buying or selling, representatives turn up on and are both knowledgeable and enthusiastic. Not always easy to contact by phone as they are busy but they always call back. Better a busy and successful agency rather than a slow ...
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“I heard good things about Jamie and the team,......”

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Jul 22,2020
Minithumbup
Jamie Smart
Emma
By: 'Martin Hughes'
Jul 22,2020
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I heard good things about Jamie and the team, and I am glad we appointed them. They arranged a large number of viewings , we had a number of offers, including at the asking price. Prospective buyers who made offers were all vetted, and we were ...
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“Professional, Knowledgable and Driven...”

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Jul 21,2020
Minithumbup
By: 'Michael Buckley'
Jul 21,2020
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Professional, Knowledgable and Driven are the words which best describes the Smart Homes Team. In the tough market conditions over the last two years I have both bought and sold a house with them They have a proven way of working, and so whatever obstacles ...
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“We are very happy with the service that we re......”

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Jul 18,2020
Minithumbup
By: 'john williams'
Jul 18,2020
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We are very happy with the service that we received from Gemma. She kept us informed all the way threw our purchase and has a friendly approach. Good service in difficult times...
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“Excellent service and communication throughou......”

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Jul 17,2020
Minithumbup
Gemma
By: 'Nabeela Ahmed'
Jul 17,2020
0 people found
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Excellent service and communication throughout. Gemma was especially helpful. Very happy with my new home..thanks to Smart homes for making it a smooth process. -NA...
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“Sale of Property...”

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Jul 16,2020
Minithumbup
By: 'Alison Roughton'
Jul 16,2020
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Many thanks to the Smart Homes team especially Emma. My property was sold within a few weeks after lockdown. Excellent service and a reputable Estate Agent....
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“Excellent service from the start to finish I......”

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Jul 02,2020
Minithumbup
Gin
By: 'Louise Jones'
Jul 02,2020
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Excellent service from the start to finish I received help and support with applying for a mortgage all the way through to completion. I would like to thank Gin Kaur for her overseeing the sale and purchase of our property and all the time and ...
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“Well done Smarthomes Shirley, I don’t normal......”

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Jun 29,2020
Minithumbup
By: 'Andrew Blackburn'
Jun 29,2020
0 people found
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Well done Smarthomes Shirley, I don’t normally give reviews but I wish to do so for Smarthomes Shirley. We received excellent service from the whole team throughout the whole process. Especially as we had to cope with the difficulties of the Covid 19 lockdown, their ...
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“My review is for the fantastic service I rece......”

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Jun 22,2020
Minithumbup
Louise
By: 'Debbie Hunt'
Jun 22,2020
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My review is for the fantastic service I received from Louise Lane. I was buying and selling Thank you Louise for everything you have done on both the sale and purchase of my properties. You have been instrumental in getting us to move day. You ...
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“Very friendly and helpful. Answered all quest......”

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Jun 16,2020
Minithumbup
Gemma
Gin
By: 'Josh N'
Jun 16,2020
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Very friendly and helpful. Answered all questions efficiently and kept us regularly updated with our sale progress. Would definitely use this agent again....
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“Had the misfortune of the sale going through ......”

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Jun 09,2020
Minithumbup
Laurentia
Helen
By: 'jayker dave'
Jun 09,2020
0 people found
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Had the misfortune of the sale going through during the covid crisis, but the team at Smart Homes were always replying to my emails and keeping me informed and answering any questions I had.The sale did finally go through successfully....
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“Not to be Trusted!....”

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Jun 08,2020
Minithumbdown
By: 'Sarah Jones-Ray'
Jun 08,2020
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I cannot express enough to say to any person wishing to sell their home, to not go with Smart Homes. They are manipulative and conniving! They sell your home in the interest for themselves making money, earning bonuses! They are not to be trusted! They ...
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By: emma daffurn
Jun 08, 2020
View all comments (1)
Dear Sarah, I am sure if you refer to the 671 5* reviews that we have received from previous clients that your comments certainly do not represent the company ethics or conduct of Smart Homes, we have referred to our database and have no record of yourself at all. If you would like to discuss this further please do not hesitate to contact Jamie Smart on 0121 744 4144. ...

“Smart Homes were really helpful throughout th......”

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May 18,2020
Minithumbup
Helen
By: 'Emily Grant'
May 18,2020
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Smart Homes were really helpful throughout the process. As a first time buyer with no knowledge of the process, Helen was fantastic at keeping me up to date at each stage. Would highly recommend!...
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“House Sale...”

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May 02,2020
Minithumbup
By: 'Gill Hennessey'
May 02,2020
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Smart Homes, from the date of instruction to completion, were extremely courteous and professional. I was kept well informed at all stages by Helen Cole in Sales Progression, who was able to arrange a satisfactory completion for all parties....
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“I used Smart Homes to sell my late Aunt's pro......”

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Apr 30,2020
Minithumbup
Helen
Russell
By: 'Robert Day'
Apr 30,2020
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I used Smart Homes to sell my late Aunt's property in Solihull. Russell did the valuation and the brochure and gave me invaluable advice. Irene Pullin organised the viewings and then Helen Cole took over the sales progression through to completion. They all kept me ...
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“Smart Homes were very professional from start......”

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Apr 28,2020
Minithumbup
Helen
Demi
By: 'MR STUART PECKSEN'
Apr 28,2020
0 people found
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Smart Homes were very professional from start to finish and we appreciated their efforts during lockdown. They allowed us to view the property again after agreeing the purchase too. The aftercare from sale agreed to completion was terrific. Helen really put our mind at ease ...
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“Excellent customer service! I recently moved ......”

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Apr 08,2020
Minithumbup
Helen
By: 'Anna M'
Apr 08,2020
0 people found
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Excellent customer service! I recently moved to Shirley from Kent and the process was made so easy by Helen at Smartmove. I was kept in the loop every part of the way and I really felt supported. Having a weekly update from Smart was great ...
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“Brilliant service from start to finish. Alway......”

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Apr 07,2020
Minithumbup
Helen
Jamie Smart
By: 'Annabelle Malone'
Apr 07,2020
0 people found
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Brilliant service from start to finish. Always kept us updated with the sale of our property every week. Would highly recommend....
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“Sales Progression - Exceptional...…...”

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Apr 06,2020
Minithumbup
Helen
By: 'Mr O'
Apr 06,2020
0 people found
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Sales Progression - Exceptional...… I generally don't write reviews, but on this occasion I felt it would be remiss, not to highlight the outstanding efforts of Helen Cole, Sales Progression Manager. She has professionalism, commitment and knowledge in abundance. My recommendation to anyone using Smart ...
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“Excellent!...”

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Mar 31,2020
Minithumbup
Helen
Russell
By: 'Bob Spittle'
Mar 31,2020
0 people found
this helpful
Excellent! A complete service from valuation to completion. A Company with a total team ethic working tirelessly for the Customer. Our exchange and completion would not have happened without the expertise and experience of all at Smarthomes, we were only hours away from going into ...
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“I was very impressed with Shirley branch yet ......”

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Mar 30,2020
Minithumbup
Helen
Russell
By: 'John Cotton'
Mar 30,2020
0 people found
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I was very impressed with Shirley branch yet again especially Helen and Russel.To have to sell the family home is very upsetting but they were all very sympathetic and kept me well informed of all processes of the sale.Helen and i had a ...
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“Great service and always willing to help. Hel......”

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Mar 29,2020
Minithumbup
Helen
By: 'Mohammed M'
Mar 29,2020
0 people found
this helpful
Great service and always willing to help. Helen who was dealing with my purchase was always on the ball and great with keeping me informed...
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“I have bought and sold a number of houses thr......”

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Mar 20,2020
Minithumbup
Helen
Jamie Smart
By: 'Daniel Hammond'
Mar 20,2020
0 people found
this helpful
I have bought and sold a number of houses through Smart Homes. The services is always excellent and personal. I would not hesitate to recommend Smart Homes. Jamie, Jackie and Helen are a pleasure to deal with....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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Branch - Shirley Solihull, Solihull, B90