• Helen Sizer
    Helen Sizer
  • Jamie Smart
    Jamie Smart
  • Emma Daffurn
    Emma Daffurn
  • Joshua Field NEAEA
    Joshua Field NEAEA
  • Sarah Jenkins
    Sarah Jenkins
  • Senka Dragicevic
    Senka Dragicevic
  • Stephanie Johnston
    Stephanie Johnston
  • Isobel Carter
    Isobel Carter
  • Jenny Collett
    Jenny Collett
  • Tracey Roberts
    Tracey Roberts
  • Jackie Jenkins
    Jackie Jenkins
  • Kelly Wright
    Kelly Wright
  • Gemma Byrne NEAEA
    Gemma Byrne NEAEA
  • Alan Johnson
    Alan Johnson
  • Paul Beard ARLA
    Paul Beard ARLA
Smart Homes is a local, award winning, independent Estate Agent specialising in sales and lettings in the Shirley, Dickens Heath, Solihull and surrounding area.
Smart Homes

316 Stratford Road Shirley, Solihull
West Midlands
B90 3DN

0121 744 4144

Dec 08,2016
Minithumbup
By:
Dec 08,2016
Featured Review
0 people found
this helpful
Having first sold our house via Smart Homes in Feb 2015, and having terrible issues and service with the the people we were buying from, smart homes were so patient and helpful offering so much advice and support along the way. Helen has a wealth of knoweldge about the intricacies of house buying, and was so supportive and professional along the way. Always keeping us in the loop with what was happening, her customer service skills are second to none. I would definitely use smart homes again!...
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
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Having failed to sell our retirement home property through another local estate agent with minimal visits and communication, it was refreshing to engage Smart Homes. From the beginning they (mostly Josh) kept me informed every week with the interest stats, and happy to take ownership. When the all important offer came through, Helen and the team managed all the communication between parties through to completion in a friendly and relaxed manner. Thank you Smart Homes - you get my recommendati...
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Comment on agent fees
Reasonable. Clearly known up front.
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
Featured Review
1 people found
this helpful
We sold our home through a different estate agents but if doing it again would definitely choose smart homes in Shirley and my parents who maybe moving in the future plans to move with smart homes too. Helen Sizer kept us informed of what was happening and responded promptly to any questions we asked by email and on the phone. The estate agents that sold our house didn't respond to contact we made asking about progress with our sale so we were grateful that Helen was so efficient and professiona...
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Comment on agent fees
N/A
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
Featured Review
1 people found
this helpful
We used the services of Smart Homes to sell our house and also bought our new home through them as well. Throughout the process they were professional and friendly and did everything they promised they would at our initial meeting with Jamie Smart. Our home was sold within 5 days of it going on the market and a new home was found for us by Emma Daffurn who matched our requirements perfectly. Thank you to Jamie and his team who made the potentially stressful moving process easy and relatively str...
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Comment on agent fees
Fair
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
Featured Review
1 people found
this helpful
I used smart homes because a family member was very happy with them and so glad I did. They are very professional and friendly always keep you updated they sold my house in six days. They surgessted a solicitor to me and they have been fantastic too so a big thank you to all the team especially Gemma and Helen you both have put my mind at rest a few times....
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Comment on agent fees
Very good
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
1 people found
this helpful
Jamie started the sale process and I was very impressed, he conducted himself in a very professional manner and most importantly, he delivered. From start to finish I was also in regular contact with Josh and Emma. Excellent customer service and they constantly kept me updated with the progress of the sale Further to this, the timescale involved from valuation to completion was 6 weeks, which is extremely impressive A very big thank you to all the team at Smart Homes...
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
1 people found
this helpful
Josh did a good job of guiding me through the process of buying my new house. He helped the process enormously and quickly dealt with my questions and concerns....
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Comment on agent fees
I think the fees were about normal for the area.
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Oct 15,2016
Minithumbup
By:
Oct 15,2016
1 people found
this helpful
I was looking to rent a house in Hall Green for my family and dealt mainly with Senka. She was professional and lovely to work with. Her communication was efficient and prompt and our questions were answered to our satisfaction. I am pleased that Smart Homes will be managing our rented property and look forward to a pleasant tenancy!...
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Comment on agent fees
Rent was realistic for the market. Fees were as expected.
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Oct 13,2016
Minithumbup
By:
Oct 13,2016
1 people found
this helpful
We dealt with Helen at Smart homes for the purchase of our new house. She was very helpful and professional and could always be counted on to come back to me with info or the answer to a question. Would highly recommend....
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Oct 11,2016
Minithumbup
By:
Oct 11,2016
1 people found
this helpful
Thanks to everyone at Smart Homes not just Helen and Gemma. All round great customer service esp in the final days to push for completion. Very stressful time, but got there in the end with a little help from yourselves!!...
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Oct 10,2016
Minithumbup
By:
Oct 10,2016
1 people found
this helpful
Had a fantastic service from Smart Homes, especially Helen in relation to selling our house. We moved from another estate agent who seemed to have no interest in selling our property. Jamie Smart was very helpful and gave some valuable tips which helped present our house better and it got sold in the first week itself. Had a short but nightmarish chain. However, Helen worked very hard on it kept me updated continuously on what was happening and we managed to exchange contracts last week, with c...
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Oct 10,2016
Minithumbup
By:
Oct 10,2016
1 people found
this helpful
I have just bought a buy-to-let property through Smart Homes, and I am now using them to let the property too (I have also previously sold my own home through Smart Homes). I can't praise Smart Homes highly enough - I have mainly dealt with Helen, Senka and Sarah but all the staff are always extremely helpful whether on the phone or face to face. I have always recommended them to anyone who is thinking of selling a property but now I can recommend them as a buyer too. Excellent communicatio...
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Oct 07,2016
Minithumbup
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Oct 07,2016
1 people found
this helpful
Smart Homes were very professional and all the staff were most helpful, Helen in particular delivered excellent service, never had to wait long for a response to our phone calls. Would certainly use again....
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Oct 07,2016
Minithumbup
By:
Oct 07,2016
1 people found
this helpful
I want to thank Gemma and the team at smart homes for a very prompt service from valuation to sale. I was kept in the loop at every stage. A weekly update call is very much appreciated. I would strongly recommend smart homes for every aspect of house sales/buying/rental....
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Comment on agent fees
Agent's fees were easy to understand and fair.
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
I have used Smart Homes to buy & sell numerous properties and the team have always acted in the most professional & efficient manor...
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Comment on agent fees
Most competitive
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Smarthomes recently sold my property in Shirley. I dealt with a few of the team who delivered an excellent service to me. They were informative and professional at all times especially Josh. I would recommend Smarthomes to anybody thinking of selling....
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Our house sold within the week of being on the market. Gemma and Emma have both been extremely helpful and professional throughout the sale of our property. I didn't find I had to chase them as following the sale Gemma gave regular updates and was in touch with the solicitors in the chain. Would definitely recommend Smart homes....
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Comment on agent fees
Average for agents in that area
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Our house sold within days of going on the market with the efficient and professional service provided by Smart Homes, Shirley. The initial contact was with Josh who couldn't have been more helpful, not only with the sale specifics but also the thorough explanation of the whole process and was always at hand with his expertise for prospective new properties we were looking into and needed a little expert help. Our chain unexpectedly became quite complicated causing very stressful delays which we...
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Comment on agent fees
Very fair and competitive.
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Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
From first viewing of property right to completion of the purchase, I found Smart Homes staff polite and helpful in all aspects of dealing with the purchase. Would recommend Smart Homes for handling sale and purchase of a property in B90 area....
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Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
Very good service from Senka , she was very helpful to get the property ready and has always been in contact with us. I would recommend Senka and this agency....
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Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Fast efficient service and honest view .really personal too .the valuation was realistic and market valuation was backed with clear facts.bery professional in their approach and transparent....
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Comment on agent fees
Fair and clear
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Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
I have used Smart Homes a number of times to source and reference new tenants. Every time they have found a tenant within days and all the tenants have been high quality. On top of that the whole team are superb at customer service. They always keep their promises and do well beyond the normal job spec I would have no hesitation in highly recommending them...
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Comment on agent fees
Competitive
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
In my opinion, you could not get a better estate agent than Smart Homes. We had the worst luck in our search for the perfect home, loosing 5 houses in the space of 3 months. They were constantly keeping us updated, looking for properties for us and did their upmost to find our dream home. We went through other agents when looking at houses and found them to be immoral and underhand, nothing like Smart Homes. The team at SH were friendly, polite and caring. Helen was fantastic during the purchas...
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Comment on agent fees
Very reasonable. No quibbles.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
1 people found
this helpful
I viewed a property on the Sunday and put an offer on it the same morning with the agents. I then spoke to my wife Rachel about who we would go with selling 7 Wiseacre Croft we both agreed Smart Homes. We then contacted you on the Monday you was there on the Tuesday we were sold within 2 weeks we still cant believe now how fast, and smooth the hole thing went. We can only thank you all for everything you have done for us....
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Comment on agent fees
Good
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Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
We are due to complete on our first house through Smart Homes. Really friendly and Gemma was great answering all our questions and keeping us informed of the sale. Would definitely recommend....
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Comment on agent fees
Can't comment as only purchased the property.
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Smart Homes have provided an excellent services from start to finish in the sale of our property. We were never kept in the dark, and had weekly updates on the progress. Staff are both very professional and courteous and very approachable with any problems that may arise.....and we had some. Well done Helen and the team for bringing a difficult sale to conclusion....
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Comment on agent fees
Good
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Having used smart homes for our property sale and ongoing purchase, we have been really impressed with the service received. Josh alerted us to the fact that our new home was coming back on the market, which was fantastic, as it was perfect for us and meant we could make a speedy offer. Gemma has since dealt with all emails and queries from all parties efficiently and made the process smooth and painless ! Excellent service all round !...
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Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
After a very easy sale with Smart Homes our purchase was more complicated thanks to Helen's regular up dates and help we got through a very stress situation...
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Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
this helpful
We have used smart homes three times now for selling two properties and letting one. Jamie and his team provide a professional service which is customer focused and goes above and beyond any previous experiences of other estate agents. They call regularly to keep you informed of what's going on, they chase things up for you and they always return your calls. Smart homes are providing a gold star service which others should aspire to. Keep it up....
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Comment on agent fees
Much cheaper than others we had quoted. Repeat customer discount offered too.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
this helpful
After having numerous viewings the Smart Homes team managed to find a good buyer and we had a smooth transaction from start to finish....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
this helpful
We have nothing but praise for this office. Nothing is too much trouble and they are a fantastic team! We would highly recommend this office and have no hesitation using them for future transactions. Lisa A Morgan...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
1 people found
this helpful
Made the whole process of buying painfree. Helen has good communication skills and was consistently providing us with updates. Jackie was always there to answer queries if Helen was unavailable. The staff at the estate agency as a whole were truly professional in all aspects of the purchase. Many thanks to the whole team!...
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
1 people found
this helpful
From our first meeting with Jamie we knew we had the best estate agent in the area. The team are fantastic always polite ready to help and responsive nothing is ever a problem. I must say Helen's tanasiti and communication skills are excellent always honest, always on top of the detail in the chain, lots of integrity a true professional. I wouldn't hesitate in recommending Smart Homes and would definitely use them again....
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Comment on agent fees
Very good
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
1 people found
this helpful
It was a pleasure to do business with Smart Homes. From the evaluation to the completion of sale. The team and notably Jackie and Helen were always helpful and curtious especially when it came to getting a damp report and a bit of plaster repair. It was worth having a competent team to do the legwork. We were kept up to date each week with the progress of the sale after the offer was accepted and this was very much appreciated. Well done Smart Homes and thank you Brunton Nichols...
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Comment on agent fees
Fees very fair
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
1 people found
this helpful
Absolute pleasure to deal with. Emma and Helen were always on hand to help with questions and made it a smooth transaction. Would highly recommend smart homes to buy or sell with....
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Comment on agent fees
Reasonable sale fee's
Was this helpful? Yes
Areas covered
  • B90
  • B91
  • B92
  • B93
  • B94
  • B27
  • B28
  • B47
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ60,000
  • Max: ยฃ875,000

Letting
  • Min: ยฃ0
  • Max: ยฃ139

NALS TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 0 19 1 95 0 30 0 5 0
Helen Sizer Helen Sizer
Office Manager
90 reviews

About Helen No description set View full profile
Jamie Smart Jamie Smart
Director
28 reviews

About Jamie No description set View full profile
Emma Daffurn Emma Daffurn
Instructions Manager
20 reviews

About Emma Emma possesses invaluable knowledge of the local area. This, together with her agency experience makes her an asset to Smart Homes Sales Team. View full profile
Joshua Field NEAEA Joshua Field NEAEA
Sales Negotiator
20 reviews

About Joshua No description set View full profile
Sarah Jenkins Sarah Jenkins
Lettings Director
5 reviews

About Sarah We have the strongest desire to improve the way that our industry and our branches operate. We feel our service and image are superior to any of our competitors, an award-winning formula that, for our View full profile
Senka Dragicevic Senka Dragicevic
Senior Lettings Negotiator
42 reviews

About Senka Senka has an enviable track record in sales and customer service. She will be more than happy to help you with any aspect of the lettings process. View full profile
Stephanie Johnston Stephanie Johnston
Administration Support
0 reviews

About Stephanie Provides an instrumental role in ensuring your property is displayed to its full potential. Your satisfaction is her end goal. View full profile
Isobel Carter Isobel Carter
Property Manager
1 reviews

About Isobel Isobel joined smarthomes in 2005 and already had a wealth of experience within the lettings industry. She demonstrates great listening capabilities which is fundamental in her role. View full profile
Jenny Collett Jenny Collett
Accounts Manager
0 reviews

About Jenny From experience in running her own successful lettings company, Jenny brings a wealth of knowledge and accuracy to the Property Management Team. View full profile
Tracey Roberts Tracey Roberts
Applications Co-ordinator
1 reviews

About Tracey Tracey is the longest serving member of staff having been with us since the outset. Originally in the sales team, she now successfully co-ordinates all the lettings applications. View full profile
Jackie Jenkins Jackie Jenkins
Contract Progressor
13 reviews

About Jackie With almost 20 years experience in the property industry, Jackieรƒยขรขโ€šยฌรขโ€žยขs attention to details ensures your most valuable asset is well looked after View full profile
Kelly Wright Kelly Wright
Property Manager
0 reviews

About Kelly Kelly has worked within the property industry for over six years and in that time has experienced every aspect of property maintenance. She relishes a challenge and always has our Clients best interes View full profile
Gemma Byrne NEAEA Gemma Byrne NEAEA
Contract Progressor
10 reviews

About Gemma Gemma has worked for Smart Homes for three years and has now joined Helen and Jackie in the Post Sales team. You can be assured that Gemma possesses all the knowledge necessary to help you through th View full profile
Alan Johnson Alan Johnson
Lettings Negotiator
0 reviews

About Alan No description set View full profile
Paul Beard ARLA Paul Beard ARLA
Senior Property Manager
0 reviews

About Paul No description set View full profile

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Fees

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Last updated at 4:09 PM 15/03/2016 by allAgents

Complaints Procedure

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Last updated at 4:09 PM 15/03/2016 by allAgents

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