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Romans

Roman House 118 The Broadway Warfield, Bracknell
Berkshire
RG12 1AR

01344 400 100

Nov 21,2016
Minithumbdown
By:
Nov 21,2016
2 people found
this helpful
The worst estate agent you can imagine!!! After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions. Unfortunately our estate agent was bought by Romans and we had no chance as to accept these changes. I personally would never let from them....
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Comment on agent fees
BAD!!!
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
3 people found
this helpful
I am a Landlord with two properties, until May of 2016 they were manged by Leaders who were merged with Romans who took over the management. They are dire. One potentially useful feature is online statements and other details, this is good except that when I want to change my own personal details I can't as my postcode is wrong - I live abroad. They have not fixed this software. I find now that they appear not to have communicated the office change of address at takeover in any event ground re...
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Comment on agent fees
Outrageously high for example to renew a tenancy with no changes £70 + VAT.
Was this helpful? Yes
Jun 24,2016
Minithumbdown
By:
Jun 24,2016
4 people found
this helpful
Every customer would expect polite professional behaviour. When dealing with the Bracknell Romans Sales Team one receives rude, condescending and dismissive behaviour. Contradicting content/feedback on queries depending with whom you are speaking with. There is a clear drop of customer focus once a 'deal' is completed, forget about post offer/acceptance, exchange up to completion support. Makes one think as soon as they secure their 'fee', they do not care at all about the customer (buyer) i...
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Was this helpful? Yes
Jun 21,2016
Minithumbdown
By:
Jun 21,2016
4 people found
this helpful
Would give 0 rating if an option. Utterly uncaring and incompetent. Gushingly helpful until you sign up and then spent time since not even doing their basic job with me constantly having to chase them up. Tried to squeeze money out of me and my tenant at every opportunity including trying to get us both to pay an annual tenancy renewal fee ( tell letting someone agents you want a rolling contract and this will avoid those charges - something they won't volunteer to tell you!). Also kept money ba...
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What agent could do to change your mind?
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.
Comment on agent fees
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Recently used Romans Bracknell branch as I sold my house in Bracknell to move on to new adventures. I found them to be very professional and on the very final day could not have moved without the help from Josh Aylott who deserves as special mention. Moving house is very stressful, Romans made it bearable....
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Comment on agent fees
Market average
Was this helpful? Yes
Oct 11,2015
Minithumbdown
By:
Oct 11,2015
5 people found
this helpful
I started the process of placing my property on the market and arranged viewings with a few agents, one of which was Romans. On the morning of the viewing with Romans, we found out we had lost a baby. My partner had called Romans asap to explain we had had some bad news from the hospital and we would have to unfortunately cancel, but we would call them back to re arrange. The week continued with Romans leaving no less than 5 missed calls on my phone daily from 930am until 730pm!!! Which I'm s...
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Was this helpful? Yes
Apr 06,2015
Minithumbdown
By:
Apr 06,2015
8 people found
this helpful
I chose Romans and Oliver after speaking to him a two of his competitors. The brief was to let out my 3 bedroom property which I have recently finished renovating to a very high standard. On our initial and subsequent meetings and conversations until I signed Oliver was very bouncy and positive. His initial strategy to market my property was to run an open house. Oliver was also very bullish about the level of rent he could achieve, higher than his competitors. The charges at Romans are signifi...
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What agent could do to change your mind?
Uncompetitive for the service they provide
Comment on agent fees
Uncompetitive for the service they provide
Was this helpful? Yes
Jan 08,2015
Minithumbdown
By:
Jan 08,2015
4 people found
this helpful
I would never use Romans through choice again. I Received a phone call 4 hours before i was due to visit a property informing me this now wasnt possible as they couldnt get the keys. When we eventually picked a property Charlotte spelt my name wrong in an email which then sent all my partners details to somebody else. We also received phone calls asking when the deposit would be paid despite the fact we had already done so....
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What agent could do to change your mind?
Checked names were spelt correctly on emails. Apologised for mistake and answer calls afterwards. Checked bank account before demanding to know when deposit had been paid
Comment on agent fees
Paid alot of money for mistakes to be made
Was this helpful? Yes
Nov 02,2014
Minithumbdown
By:
Nov 02,2014
6 people found
this helpful
When I first rented my property (managed by Romans) in August 2013 with the help of Charlotte, I couldn't praise her more. She was very helpful, polite and more importantly replied to me quickly. Sadly this service was not backed up by their property management team. My property manager is Sylvia Reid who I can only describe as a lazy snail posing as a human. Sylvia not only does the bare minimum of work (copy and pasting an email that she has received from my landlord to me, gosh compos...
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Was this helpful? Yes
May 16,2014
Minithumbdown
By:
May 16,2014
10 people found
this helpful
Evening I am currently coming to the end of a 12 month tenancy (originally managed by JM lettings, but taken over by ROMANS), and the Landlord has decided not to renew the tenancy as he plans to sell the property. I only managed to find this out as one day I was in work and I received a text message from Romans stating that my checkout of the property had been booked for a said date. - myself and my partner had no idea the landlord was planning to sell as we had yet to receive any notice that...
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Was this helpful? Yes
By: JSumner
May 20, 2014
View all comments (1)
Thank you for your feedback and I would like to take this opportunity to apologise for the service that you have received. I understand that you are speaking with the manager at the Bracknell Office, Richard Chambers and you will be meeting with him shortly to discuss these issues as per our complaints procedure. We do take complaints very seriously and I look forward to hearing of a resolution once yo have met with Richard. Kind regards, John Sumner Regional Lettings Director....
Aug 27,2013
Minithumbdown
By:
Aug 27,2013
5 people found
this helpful
Terrible experience, do not deliver a service to warrant the 1.8% +VAT charge. Poor communication. Did not follow my instructions. I had a friend ring up as I was concerned with the service I was getting to ask about my property that I was selling. They were told it had been sold for the asking price (which it hadn\'t) that I had requested for it to be taken of the market and I did not want any more viewings (which I hadn\'t!) They then lied and said they had called me and I had reconfirmed the ...
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What agent could do to change your mind?
Provide a better service to warrant 18 service or reduce fees better communication not lied to me or potential new client provide better training or recruit staff that can handle difficult customers
Was this helpful? Yes
By: Mark Wright
Feb 14, 2014
View all comments (3)
Hello, I would appreciate the opportunity of discussing your thoughts and comments regarding Romans and our staff, to see how your views and opinions can help us improve. If you would like to contact me directly, my details are below. I look forward to hearing from you. Mark Wright 01344 404705 mwright@romans.co.uk Regional Manager, Residential Sales....
Apr 23,2013
Minithumbup
By:
Apr 23,2013
0 people found
this helpful
Paula is very good at keeping in contact with me and expiditing repairs that are needed on the property. She always informs me in a timely manner if there will be an inspection and also if there is anything that has not happened she will follow up....
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
Mrs. Reid does take care, informs me about all necessary objectives as quichly as possible. Confusing is the contact to her via the old e-mail adress of Mrs. Rosemary Preece. Further irritation is by the Romans policy as described by Mrs. Reid not to work with Currys for getting a cheap replacement for a washing machine. Unfortunately my impression is left, that nobody at Romans did try to persuade the tennant to take care of the outside wood on the house by painting it (of course I pay for the ...
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
The property provided is brand new and with highest quality standards. Moreover, I liked the fact that the property was fully equipped and nicely decorated. Great support from the agent during tenancy....
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
On a month to month basis the service is pretty good. It is fully managed and the turnaround time and organising of contractors to attend to any issues is usually OK - the administration is also good. on the flip-side, there have been a few issues where promises were made to potential tennants regarding the property without consulting us (the owners) and I find the check-in/check-out service has been questionable - on the last two check-outs we have ended up paying for work that should have been...
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Was this helpful? Yes
Feb 27,2013
Minithumbup
By:
Feb 27,2013
0 people found
this helpful
Throughout the leasing process we found Romans to be very efficient, supportive and proffessional, in particular Sally was extremely efficient in responding to our needs and and providing answers to any queries that we may have....
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Was this helpful? Yes
Feb 20,2013
Minithumbup
By:
Feb 20,2013
0 people found
this helpful
I found the whole of the Romans Team at Bracknell very helpful and friendly during the time that my property was for sale with them. I would recommend using Romans to whomever may need their services....
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Was this helpful? Yes
Feb 11,2013
Minithumbup
By:
Feb 11,2013
0 people found
this helpful
I have always found Paula extremely helpful and incredibly quick to react to any issue. I would recommend her to anyone who is looking for a reliable and conscientious letting agent....
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Was this helpful? Yes
Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
I have been lucky enough to have Sylvia Reid managing my property for many years. Sylvia has the experience and contacts to ensure that I don\'t have to worry about my property. Sylvia has quickly dealt with major problems (broken hot water heater, failed gas inspection) by obtaining repair quotes very quickly and getting the work scheduled and completed. Sylvia is also prepared to work with me (with my budget) when planning routine maintenance and redecorating to keep the house in good shape. I...
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Was this helpful? Yes
Feb 06,2013
Minithumbup
By:
Feb 06,2013
0 people found
this helpful
Charlotte was very helpful throughout the whole move. Any questions or queries I had were answered effectively & efficiently. I hope the next time I move the agent is as good again....
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By:
Jan 31,2013
0 people found
this helpful
Charlotte showed me round the propery, she was good and went into great deatil, I viewed property\'s with other letting agencys who could wait to get you in and out the propertys, I was able to take my time with charlotte and she answered all questions we asked. Sally again was extremely helpful with everything, always keeping me upto date ith the refernce process and again assited with all my questions very quickly and efficently. it has been an asolute pleasure....
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By:
Jan 31,2013
0 people found
this helpful
Very professional service from Paula Always responded to my emails Polite and courteous sometimes difficult to get hold of by phone...
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Was this helpful? Yes
Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
Excellent service from start to finish, all staff at Romans seem to really know their stuff and exactly how to help a client through the process....
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Was this helpful? Yes
Jan 28,2013
Minithumbup
By:
Jan 28,2013
0 people found
this helpful
Sally has completed the administion of our letting process with professional, accuracy and care. She helped us through the each detailed step,answering all our questions and responding to our calls. A truly quality service....
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Was this helpful? Yes
Jan 28,2013
Minithumbup
By:
Jan 28,2013
0 people found
this helpful
Having been away from Romans for c2 years Charlotte helped us through the process in a professional,helpful an pleasant manner. Charlotte organized, hosted, and ultimately very successful open house showing on Saturday morning. Throughout the whole process she returned our calls answered all our questions and reinforced our decision to return to Romans (even though there were cheaper option), a case of quality shows. Vera and I were delighted with Charlottes help and performance and will expec...
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Was this helpful? Yes
Jan 28,2013
Minithumbup
By:
Jan 28,2013
0 people found
this helpful
I have recently moved into a property, which I am renting for the next 12 months, and had the pleasure of dealing with Charlotte Wild throughout this process. I found her to be efficient, professional, diligent, courteous and above all - did what she said she would, when she said she\'d do it. The team at Romans were very good generally, although Charlotte was my primary point of contact and did a fantastic job. I would whole heartedly recommend Romans and Charlotte specifically is very much...
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Was this helpful? Yes
Jan 28,2013
Minithumbup
By:
Jan 28,2013
0 people found
this helpful
I first want to openly state that the "Excellent" rating is directly related to Paula and not Romans as a whole. Romans as a whole I would review around the Good mark. Paula has always been very prompt, courteous and considerate of our needs as tenants. Her visits have always been very quick and not intrusive in any way. I would highly recommend her in future....
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Was this helpful? Yes
Jan 24,2013
Minithumbup
By:
Jan 24,2013
0 people found
this helpful
Sally was very helpful and responded quickly to any questions that i had. she explained the processes to me well and made the whole experience a pleasant one for me. I feel sally had a very friendly manner and even though i only communicated with her via email this came across through her approach....
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Was this helpful? Yes
Jan 20,2013
Minithumbup
By:
Jan 20,2013
0 people found
this helpful
I have been using Romans as my letting agents for the past 6 years and have been more than happy with the service provided. All communications has been prompt and professional, I would highly recommend Romans if you want a hassle free tenancy....
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Was this helpful? Yes
Jan 17,2013
Minithumbup
By:
Jan 17,2013
0 people found
this helpful
Hello, I recently moved from Portugal to work in the UK so obviously finding a house that I would feel comfortable in was very important. Charlotte Wild was the one that arranged for my viewing of the appartment, she was very professional setting up a viewing during the weekend, and very on time. After accepting to rent this appartment, i was contacted by Sally Perchard that was very helpfull and very professional during the hole process of renting. Sally was always available and very flexible...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £390,000
  • Max: £415,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS


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47 4 54 5 14 2 8 1 6 0
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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Caty Johnston - upload your photo Caty Johnston
11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Kelly Luck - upload your photo Kelly Luck
9 reviews

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Charlotte Wild - upload your photo Charlotte Wild
26 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Jonathon Hawthorne - upload your photo Jonathon Hawthorne
6 reviews

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Chris Ward - upload your photo Chris Ward
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Paula Cope - upload your photo Paula Cope
23 reviews

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Paul Westmoreland - upload your photo Paul Westmoreland
6 reviews

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Kiel Holder - upload your photo Kiel Holder
1 reviews

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Sylvia Reid - upload your photo Sylvia Reid
25 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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Carolyn Reed - upload your photo Carolyn Reed
2 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Daniel Elliott - upload your photo Daniel Elliott
4 reviews

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Sally Perchard - upload your photo Sally Perchard
10 reviews

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Elliott Daniel - upload your photo Elliott Daniel
0 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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Rosemary Preece - upload your photo Rosemary Preece
0 reviews

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Ashley Elmore - upload your photo Ashley Elmore
3 reviews

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Ryan  - upload your photo Ryan
3 reviews

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Josh Clifton - upload your photo Josh Clifton
1 reviews

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Oliver Hawkins - upload your photo Oliver Hawkins
1 reviews

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Danielle Rumney - upload your photo Danielle Rumney
0 reviews

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Lewis Burns - upload your photo Lewis Burns
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Tracy Cook - upload your photo Tracy Cook
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JOSH AYLOTT - upload your photo JOSH AYLOTT
1 reviews

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Jonathan Hawthorne - upload your photo Jonathan Hawthorne
1 reviews

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