• Maxine Rouse
    Maxine Rouse
  • Margaret Miller
    Margaret Miller
  • claim your profile
    Gilli
  • Erica Stephenson
    Erica Stephenson
  • Gordon Adamson
    Gordon Adamson
  • Elaine Sharkey
    Elaine Sharkey
  • Georgina Ferguson
    Georgina Ferguson
  • Jenna Phillips
    Jenna Phillips
  • Kerry Doree
    Kerry Doree
  • claim your profile
    Ewan
  • claim your profile
    jilly
  • upload your photo
    Andrea Bell
Looking to buy, sell, rent or let in Carlisle? Then look no further! As a leading Carlisle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get Read full description...in touch with one of the team today.
Northwood

7/9 Warwick Road Carlisle
Cumbria
CA1 1DH

01228 534 000
Nov 03,2015
Minithumbup
Elaine Sharkey
Maxine Rouse
By: 'Mrs Robinson'
Nov 03,2015
1 people found
this helpful
I have let my property through Northwood for several years now and they have always been very professional and caring. They always keep me in the loop regarding any issues that occur. The staff are very pleasant and approachable. I would certainly recommend Northwood....
read full review
Was this helpful? Yes
By: Gordon
Nov 03, 2015
View all comments (1)
Thank you for your kind words and I'm very pleased my staff have delivered such a great service. Your comments are much appreciated. Gordon ...
Nov 02,2015
Minithumbup
Gordon Adamson
Erica Stephenson
By: 'keithwalker'
Nov 02,2015
0 people found
this helpful
We have now used the Carlisle Branch on a number of occasions to find new reliable tenants. The staff have always been helpful and efficient and it never takes them long to find new tennants...
read full review
Comment on agent fees
Gordon is always fair
Was this helpful? Yes
Oct 31,2015
Minithumbup
Gilli
Maxine Rouse
By: 'Gill Graham'
Oct 31,2015
0 people found
this helpful
Dealing with Northwood was a very positive experience, we found the staff very knowledgeable and helpful in all aspects of advising us about renting our property. We would definitely use them again in the future and highly recommend to others....
read full review
Was this helpful? Yes
Oct 31,2015
Minithumbup
By: 'Liam'
Oct 31,2015
0 people found
this helpful
Having had three valuations from various local estate agents, I chose to proceed with Northwood. I felt they were both professional and proactive in their approach. This was soon demonstrated when my property sold just days after putting it on the market with several viewings lined up straight away. I would highly recommend Northwood, I always found all members of staff to be helpful....
read full review
Was this helpful? Yes
Oct 30,2015
Minithumbup
Erica Stephenson
By: 'Ron Wilby'
Oct 30,2015
0 people found
this helpful
Northwood marketed our property and selected and vetted a suitable tenant, they organised showing the tenant around the property, and as first time landlords they guided us through the whole process...
read full review
Was this helpful? Yes
Oct 30,2015
Minithumbup
By: 'Jane'
Oct 30,2015
0 people found
this helpful
I regret that i do not recall the names of the two members of staff that i have had dealings with however both of the women were very helpful, courteous and quick to assist with any queries i had during my move. I would certainly recommend Northwood to family and friends....
read full review
Was this helpful? Yes
Oct 30,2015
Minithumbup
Erica Stephenson
By: 'Arjun'
Oct 30,2015
0 people found
this helpful
I'm new to the region and moved up from a fair distance away so it was important to have an agent well established in the area who could provide reliable advice. Northwood were excellent in this regard and out landlords also seemed to be very happy with their service. We did have a slight hiccup on the day we moved because we had a six hour drive up from our previous home and traffic turned it into an over 7 hour drive. It being a Friday evening we ended up arriving after the Northwood office c...
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
By: 'RF'
Oct 29,2015
0 people found
this helpful
Rent a property from Northwood. I work up north and commute back to Carlisle every other week. Both Northwood and the landlord are happy with my situation. Makes life easy for me....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
Maxine Rouse
Georgina Ferguson
By: 'joanna'
Oct 29,2015
0 people found
this helpful
I find northwood to be very helpful and deal with any of my questions really quickly. All the girls are really friendly and always make me feel welcome when I go in the office. They are a really great letting agent....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
Gordon Adamson
By: 'Craig Stewart'
Oct 29,2015
0 people found
this helpful
I am a current tenant with Northwood, the service is good, all staff are on the ball. They must have a good relationship with contractors and organised with maintenance as my shower was broken in June and was fixed the next day. It's small things like this that go a long way....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
Maxine Rouse
By: 'Mr Spence'
Oct 29,2015
0 people found
this helpful
I would Like to say on behalf of myself and my wife we are extremely happy with the customer service at Northwood. We plan on staying with them for the foreseen Future. Mr Spence....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
Gordon Adamson
By: 'Steven Brady'
Oct 29,2015
0 people found
this helpful
Had a fantatic experience selling my property through Northwood. My property was marketed extremely well and the whole experience was made stress free, would highly reccomend Northwood to any potential seller. I certainly will use them again in the future....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
Maxine Rouse
By: 'sam'
Oct 29,2015
0 people found
this helpful
I have rented from Northwood for 6 months and they have met all my needs/requirements regarding my home. All staff are friendly and efficient....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
Gordon Adamson
By: 'Terri'
Oct 29,2015
0 people found
this helpful
Excellent service by Northwood, good communication friendly and very helpful, couldn't fault anything, or anyone. Fantastic property which was immaculately clean....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
Maxine Rouse
By: 'Mark Ewbank'
Oct 29,2015
2 people found
this helpful
I have been a Tenant of the Northwood Office (Carlisle) for over 6 years and have rented three properties. During this time I have had no reason to complain in relation to the way that I am treated as a tenant. The staff are second to none, especially the front desk girls, Erika, Gilli and Maxine, they are a major asset to the projection of a professional and highly motivated office. My main dealing are with Maxine and I can only praise her professional approach. No query or problem is too sma...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Gordon Adamson
By: 'Eddy'
Oct 28,2015
1 people found
this helpful
Have used Northwood for 12months now and everything has ran like clockwork , really easy to deal with and a lot less stress full than doing it all myself...
read full review
Comment on agent fees
Competitive but much better service and knowledge
Was this helpful? Yes
Oct 28,2015
Minithumbup
By: 'Gavin'
Oct 28,2015
0 people found
this helpful
I am a landlord living in London and have used Northwood for the past year. The service is fantastic and all the staff are very helpful. Would highly recommend Northwood....
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Ewan
Kerry Doree
By: 'Kate'
Oct 28,2015
0 people found
this helpful
i've been a tenant with Northwood for just under a year now. I've had a couple of maintenance issues which were dealt with well, and the staff are all friendly and helpful...
read full review
Comment on agent fees
fair
Was this helpful? Yes
Oct 28,2015
Minithumbup
Gordon Adamson
Kerry Doree
By: 'The Forge Brunstock'
Oct 28,2015
0 people found
this helpful
Although I have privately rented my property for the past 15 years, I had never before rented my property through an agent so it was a whole new wonderful experience! Dealing with Northwood, Carlisle it was so stress free! they couldn't have done more! They dealt with everything! I just sit back and do nothing! The rent is paid online into my bank account on the same day each month without fail and any issues the tenant may have with the property is dealt directly with Northwood who of course...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Georgina Ferguson
By: 'SK'
Oct 28,2015
0 people found
this helpful
I have rented my property through Northwood for 2 years on a fully managed scheme. They are great at finding the perfect tenant and dealing with all maintenance issues....
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Georgina Ferguson
By: 'Julia'
Oct 28,2015
0 people found
this helpful
My property was on the market for 5 years with a long established Carlisle agency, dropping in value from the first valuation considerably. I eventually was able to change agents to Northwood who sold my house in a couple of months. The fresh and proactive marketing plus being kept up to date with internet traffic and genuine response from viewings was really helpful, professional and reasurring. My house sold with no problems and I would highly reccomend as an estate agent and letting agent,...
read full review
Comment on agent fees
The fees were on par with other agents but the performance of the staff ensure value for money with the agant.
Was this helpful? Yes
Oct 28,2015
Minithumbup
Georgina Ferguson
By: 'Mike'
Oct 28,2015
0 people found
this helpful
My property was for sale with another agent for 6 years on and off. I moved to Northwood mid 2014 and they had my property sold before Christmas. Very efficient and friendly staff....
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Georgina Ferguson
By: 'Lisa'
Oct 28,2015
0 people found
this helpful
I contacted Northwood Carlisle for some advice on selling my property, they were able to attend the next day to provide me with a valuation and even take photographs that day to begin the marketing process. I have so far found their service very easy and all of the staff very helpful....
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Maxine Rouse
By: 'J E Reay'
Oct 28,2015
1 people found
this helpful
I have been a landlord for 18 years and moved to Northwood 3 years ago and have dealt solely with Maxine who I find to be able to answer any quiries or concerns that I have regarding my properties or tenants. Maxine has always gone the extra mile and if I can't be given an answer immediately she always finds the answer in the allotted time she gives me. Without Northwood and their services I would not feel as condident as I do to be able to enjoy my leasure time in my retirement with the peace o...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Maxine Rouse
By: 'Elaine'
Oct 28,2015
0 people found
this helpful
I was very pleased with the service I received from Northwood. Maxine was very pleasant and helpful member of the team. She explained everything clearly and was very efficient. I have been a landlord for a long time and have been subject to loss of rent, abandonment and damage to my property. The guaranteed rent for me takes a lot of stress and worry out of renting my property as I know I will have no void periods. I am a member of the landlord Association and I will be recommending Northwood t...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Gordon Adamson
Maxine Rouse
By: 'Andy Little'
Oct 28,2015
0 people found
this helpful
I used to be a tenant, good service throughout. I felt my previous letting agent ripped me off with my deposit but Northwood never, they proved all the works with invoices so there was no need for a dispute. Highly recommended!...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Ewan
Erica Stephenson
By: 'MC'
Oct 28,2015
0 people found
this helpful
Bought a 3 bedroom property with Northwood. Their advice was extremely helpful and the process was stress free. My family and I are considering moving again in the next couple of years and we will be selling with Gordon and his team....
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
By: 'A.louise'
Oct 28,2015
0 people found
this helpful
Proactive, efficient and great service. My partner and I have been renting with Northwood for a while now. A very welcoming office...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Gordon Adamson
Ewan
By: 'Calum Dunlop'
Oct 28,2015
0 people found
this helpful
Had the choice between Northwood and another agent to put my property on with. It was the guaranteed rent scheme which edged it for me. That fact I work away means I don't need to worry about anything and everything is managed by Northwood. Also no empty periods... What more can a landlord ask for?...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
Erica Stephenson
Gordon Adamson
By: 'Geoff'
Oct 28,2015
0 people found
this helpful
This company has managed my property for several years and has always provided an exceptional service from the sourcing of new tenants, responding to any issues raised by the tenants and ensuring that my rent is always paid on time....
read full review
Was this helpful? Yes
Areas covered
  • CA1
  • CA2
  • CA3
  • CA4
  • CA5
  • CA6
  • CA8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £80,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 34 2 10 0 4 0 3 0
Maxine Rouse Maxine Rouse
23 reviews

About Maxine No description set View full profile
Margaret Miller Margaret Miller
4 reviews

About Margaret No description set View full profile
Gilli  - upload your photo Gilli
10 reviews

About Gilli No description set View full profile
Erica Stephenson Erica Stephenson
17 reviews

About Erica No description set View full profile
Gordon Adamson Gordon Adamson
21 reviews

About Gordon No description set View full profile
Elaine Sharkey Elaine Sharkey
1 reviews

About Elaine No description set View full profile
Georgina Ferguson Georgina Ferguson
15 reviews

About Georgina No description set View full profile
Jenna Phillips Jenna Phillips
1 reviews

About Jenna No description set View full profile
Kerry Doree Kerry Doree
7 reviews

About Kerry No description set View full profile
Ewan  - upload your photo Ewan
7 reviews

About Ewan No description set View full profile
jilly  - upload your photo jilly
3 reviews

About jilly No description set View full profile
Andrea Bell - no image available Andrea Bell
MD
1 reviews

About Andrea No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

http://www.northwooduk.com/estate-agents/carlisle/lettings/our-fees
Last updated at 4:50 PM 01/10/2015 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 4:50 PM 01/10/2015 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property