Properties Glasgow - Infiniti Properties
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    Bev Diamond
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    IVAN RALPH
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    scott fraser
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McEwan Fraser Legal

15 Annandale Street Leith, Edinburgh
City of Edinburgh
EH7 4AW

0131 524 9797

Aug 11,2015
Minithumbdown
By:
Aug 11,2015
5 people found
this helpful
A bad experience - that's it. The salesman who came for the initial view of our property was very enthusiastic, and that's why we went with McEwan Fraser. The photographer was also very good. Everything else about the firm was a bad experience. After we had signed up we were allocated to an office based person (without reference to us) who never bothered to come and look at the property. How can you speak for something you have never seen? We paid the up-front fees immediately but even so were...
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What agent could do to change your mind?
They could have generated some genuine interest in our property, leading to a sale.
Was this helpful? Yes
By: Marketing
Aug 18, 2015
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We were delighted to hear that your initial contact with the company was good but disappointed that it was perhaps not up to scratch thereafter. As we take our customer service very seriously we would appreciate some further details so we can look into what happened as we always welcome constructive feedback. As you state we have many sales boards up and we have more sellers that trust McEwan Fraser Legal than any other company in Scotland to market their property, however if we can learn someth....
Feb 03,2015
Minithumbdown
By:
Feb 03,2015
14 people found
this helpful
Just sold our house through Mcewen Fraser and to say it has left a sour taste in the mouth would be the understatement of the century. Contact and communication has been non existent. We were forgotten about on several occasions, and it took constant perseverance from us to even get our house on the market. Staff are rude and need a lot of training on customer care and satisfaction. But worst of all is the ridiculous charges and hidden clauses in their contracts, i can only describe our fina...
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What agent could do to change your mind?
as above could not recommend you to anyone
Comment on agent fees
we achieved best price possible, but this was no gain for ourselves and only for Mcewen Fraser.
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Apr 05,2014
Minithumbdown
By:
Apr 05,2014
17 people found
this helpful
The lawyers of McEwan Fraser Legal should be struck off by their professional body. Highly unprofessional people, never return correspondence be that via mail, e-mail or telephone. Very dishonest and have not a shred of integrity. Do not expect them to hold their hands up and say sorry if they make a mistake. They will certainly not make any attempts to correct their mistake, even if given the opportunity. They will just ignore you and hope you give up. I purchased a house in 2011 and the se...
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Was this helpful? Yes
By: Ruth tell the truth
Sep 28, 2014
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I am still upset by this awful company. Their practice and conduct was not correct. They told me missives had been concluded and they had not. They should be investigated and I wish I had written to the Law Commissions. I could write at great length about my experience, but I know they will reap what they have sown and I am not alone. Yet they were awarded Estate Agents of the year????....
Nov 26,2013
Minithumbdown
By:
Nov 26,2013
22 people found
this helpful
Had tried to sell my property a few years ago, at the start of the property slump, and it didn\'t sell so this time round I wanted to make sure it shifted. On hearing the advertising on radio for McEwan Fraser Legal I decided to go with them. I realised that they charged more for their fees but I thought it would be worth it if I managed to sell the flat. Getting the property on the market was seamless and the staff that I dealt with were very attentive. If I didn\'t know better I would ha...
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Oct 31,2013
Minithumbdown
By:
Oct 31,2013
15 people found
this helpful
Oh jeez, where do I begin? From start to finish it was diabolical. Several stiff complaints went nowhere. We tried to sell three properties through them and eventually pulled the plug on two of them, such was the incredibly shocking experience. We only left the one property with them as it was going through missives etc. and even then they cocked it up spectacularly. We quickly sold our other properties through another agent and with no fuss whatsoever but McEwan Fraser took an overly heavy-...
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Sep 11,2013
Minithumbdown
By:
Sep 11,2013
16 people found
this helpful
I placed an offer on a property, which they had been advertising for at least 6 months. My offer was accepted. 2 weeks before my entry date I discovered that the owner of the property did not have full title to all the land that the house was built on. It is my view that McEwan Fraser should have verified this long before it came to this point. Sale obviously fell through and I blame McEwan Fraser for this fiasco....
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Jul 10,2013
Minithumbdown
By:
Jul 10,2013
15 people found
this helpful
So far our property has been on the market for 16 months, we\'ve not had a single viewing. We\'ve had very little in the way of contact with them since they took our money for marketing fees and ever since then it\'s nigh on impossible to get hold of the estate agent. All hot air as far as I\'m concerned, now saving my money to relist with a local more reputable agent. Avoid...
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Jan 28,2013
Minithumbdown
By:
Jan 28,2013
20 people found
this helpful
From the very start i felt like \'just a number\'. Hurrying up phone call conversations and keeping them brief. very little correspondance from them (2 letters) which stated the fees. I had to constantly chase them up even though i was to recieve this email and that email. the missives had the wrong details of the property on them \'view instead of court\'. I had to chase them up to ensure they recieved the paperwork ok. I even had to call them repeatedly to find out how much i was to transfer a...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £150,000
  • Max: £150,000

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IVAN RALPH - upload your photo IVAN RALPH
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scott fraser - upload your photo scott fraser
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