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    Mike Molley
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    Ann Parrish
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    Michael Molloy
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    Kerri Martin
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Martin & Co

13A High Street Wanstead, London
Greater London
E11 2AA

020 8518 8099

Sep 20,2016
Minithumbdown
By:
Sep 20,2016
5 people found
this helpful
I was let down by this agent. I rented a managed property through them, and despite promises that certain problems with the property would be corrected when we moved in, they were never addressed – including some that risked our safety. Further problems with the property were not responded to, despite raising them numerous times. The most recent being a defective boiler that has left us without heating or water – an engineer was never sent despite numerous emails. I wouldn'...
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Comment on agent fees
The agents fees were ok.
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
4 people found
this helpful
Awful experience with this company as a tenant and subsequently prospective buyer of a property. Poor customer service and tried to make us pay for costs that are the landlord's responsibility. Very unresponsive when a problem needed fixing. Be warned they charge excessive fees at both check in and check out. Ended up not renewing contract because of them.Spoke to landlord who was unaware tenants treated so disrespectfully. He was obliged to find new tenants when we decided not to renew contrac...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Martin & Co Wanstead
Aug 17, 2016
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We would obviously have more chance of responding to this review if more information was provided. "Poor customer service" "tried to make us pay for costs that are the landlord's responsibility" are very vague and as a result we are questioning the authenticity of this review. If there are issues at a property which the tenant has caused, these would obviously not be paid for by the landlord. As an agency we aim to be fair and diplomatic when dealing with issues such as these....
Aug 14,2016
Minithumbdown
By:
Aug 14,2016
3 people found
this helpful
Truly one of the worst estate agencies I have ever dealt with. The agency have been trying to blame us for issues of mould and damp in the property at flat 1 Oakhall court when in fact it is an issue of rising and penetrating damp. Awful communication by all staff and we have been passed through 3 different staff because they are unable to manage the property. DO NOT RENT FROM MARTIN AND CO IF YOU WANT AN EASY TENANCY....
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What agent could do to change your mind?
Martin & Co shouldn't charge agency fees judging by their extremely poor service.
Comment on agent fees
Martin & Co shouldn't charge agency fees judging by their extremely poor service.
Was this helpful? Yes
By: Martin & Co
Aug 17, 2016
View all comments (1)
Condensation is a tenants responsibility as a condition created by those living in the property, this if untreated can go on to cause mould issues. This is what we felt on initial visits was the case.....
Dec 22,2014
Minithumbup
By:
Dec 22,2014
0 people found
this helpful
I recently had the pleasure to deal with the team at Martin&Co Wanstead in regards to letting a property. Michael, Richard, Ben and Kerri were most helpful, friendly and professional throughout. I wholeheartedly recommend their services....
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Was this helpful? Yes
Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
this helpful
Company was very helpful in choosing the right tenants for us and explaining the contract in detail so each party is clear on where they stand. easy to deal with and pleasant staff....
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Was this helpful? Yes
Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
this helpful
I'm a landlord letting the property through Martin & Co for over 2 years and everything was perfect so far, they handled all inquiries and doing their utmost to make sure all sides are happy. Payments are issued on time with a detailed recipet, I have nothing but good words so far to say about them. Thank you....
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Was this helpful? Yes
Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
this helpful
I had let my property through Martin & Co on full management.They dealt with all issues with the tenant professionally, and have a very friendly team who keep you informed. Their approach to dealing with landlords and tenants is way above your normal High St letting agents and they would be my first choice again for letting...
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Comment on agent fees
Competitive letting fees,with no hidden extras, also does rent guarantee which most agents dnt do
Was this helpful? Yes
Jun 14,2013
Minithumbdown
By:
Jun 14,2013
3 people found
this helpful
They made us give a deposit for £360 to secure a property. They had already had an offer on the property from someone else (they deny this, but we have it on a text). They accepted the other offer, but are not refunding me my £360. I have contacted them on various occasions and I couldn\'t be more annoyed about it....
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What agent could do to change your mind?
Give us our refund! Not steal money off us!
Was this helpful? Yes
By: Martin & Co Office
Dec 05, 2013
View all comments (1)
The £360 was returned IN FULL promptly. This customer was abusive and swore at our staff when she didn't get her own way when the landlord accepted an offer from another couple - this couple tried to haggle and lost out to another more proactive couple. This is the truth! no harm was done, no promises were broken and they were updated promptly and refunded. sour grapes!....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 1 2 0 0 0 0 0 1
Mike Molley - upload your photo Mike Molley
1 reviews

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Ann Parrish - upload your photo Ann Parrish
1 reviews

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Michael Molloy - upload your photo Michael Molloy
2 reviews

About Michael No description set View full profile
Kerri Martin - upload your photo Kerri Martin
5 reviews

About Kerri No description set View full profile

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Awards won by Martin & Co, London E11 2AA

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