• Ben Street
    Ben Street
  • Dorian Sanchez
    Dorian Sanchez
  • Donna Paul
    Donna Paul
  • Craig Humphrey
    Craig Humphrey
  • Andrew Denny
    Andrew Denny
  • Victoria Morris
    Victoria Morris
  • Philippa Morgan
    Philippa Morgan
  • Ashton Dunkley
    Ashton Dunkley
  • Damian Flavell
    Damian Flavell
  • Toni Wenlock
    Toni Wenlock
  • claim your profile
    Carl Watts
  • claim your profile
    Sophie Gardiner
  • claim your profile
    Karen
No description available.
Horts Estate Agents

9 Regent Street Rugby
Warwickshire
CV21 2PE

01788 550044

Dec 08,2014
Minithumbup
By:
Dec 08,2014
1 people found
this helpful
We chose Ben Street to sell our house after we had been there 17 years. He demonstrated a wealth of experience and we were confident he could give us the results we needed. We were not proved wrong and we sold within 3 weeks. Once the sale was agreed, we had regular contact with Ben who kept us constantly updated on the progress of our sale. Ben was helpful, courteous and most importantly, contactable at all times. We would not hesitate to recommend Ben....
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Comment on agent fees
We negotiated our fee and we\'re happy with the agreed price.
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Nov 26,2013
Minithumbup
By:
Nov 26,2013
0 people found
this helpful
We bought a house from Horts at the start of this year. We were new to the area and visited a number of Estate Agents in Rugby to get property details and sign up for updates and found Horts to be the most friendly and helpful even at that first initial chat. Due to various complications around the property being an empty repossession in a poor state of repair and needing a number of surveys to satisfy our lender, the sale took from Jan-April. We dealt with Ben and Damian throughout and found...
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Jun 29,2013
Minithumbup
By:
Jun 29,2013
0 people found
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I was the purchaser and as such not the client but it never felt that way. There was constant contact throughout the purchse keeping me fully in the picture. Philippa gave us a viewing on a Saturday after the offer had already been accepted allowing us to measure up in advance. The office was always efficient in returning callls. Very happy with the service....
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Jun 12,2013
Minithumbup
By:
Jun 12,2013
0 people found
this helpful
We tried another agent before going to Horts, they failed to match with proceedable purchasers but did trawl a lot of people through our home, with no closure. Philippa was actually recommended by a member of our family, so we dis-instructed and engaged Philippa after the termination period had lapsed. From the moment we met with her, we knew we could rely on Philippa to actually sell our house. Philippa was not only efficient and professional which put us at ease but also listened to our...
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Jun 10,2013
Minithumbup
By:
Jun 10,2013
0 people found
this helpful
Ben Street of Horts Rugby is quite simply the very best estate agent I have ever had dealings with. He has gone beyond the call of duty and nothing has been too much trouble for him. I was disappointed with the level of service I received from my solicitor but Ben was always there, always available, always willing to pick up the problem and resolve it. I can not recommend him highly enough, he is a very likeable man and a consummate professional....
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Apr 30,2013
Minithumbup
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Apr 30,2013
0 people found
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The property came on to the market that morning We had viewed the property and made an offer and the deal was done by lunch. Thanks to the effort of the agent. She also recommended a solicitor and within a couple of weeks we had moved in. Many thanks Horts and Quality Solicitors Wilson Browne and especially Victoria...
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Apr 29,2013
Minithumbup
By:
Apr 29,2013
2 people found
this helpful
We marketed our property via Horts as a last minute decision, based on a property that had caught our eye one stormy November day. Victoria breezed in and out and had the valuation and pictures taken in no time at all and the house was duly placed on the market all in the space of 24 hours complete with \'For Sale\' sign and website listings! Several people came to see the house fairly quickly, all of whom were accompanied by Victoria. The house duly attracted an offer that was well handled by H...
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Apr 22,2013
Minithumbup
By:
Apr 22,2013
0 people found
this helpful
I dealt mainly with Andy although I spoke and met with other members of staff who were very helpful and any messages left were always passed on. Andy was very polite, professional and helpful. From when I first put my offer in to when I moved into the house I was in contact with him and he answered any queries I had very quickly. I would definitely use Horts again and recommend them....
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
0 people found
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THE WHOLE TEAM AT HORTS WERE REALLY SUPPORTIVE DURING THE PURCHASE OF OUR NEW HOUSE EVEN THOUGH OUR CIRCUMSTANCES WERE A LITTLE DIFFERENT AND SOMETIMES FRUSTRATING! BEN WAS A HUGE SUPPORT AND ACTED AS A GREAT MENTOR BETWEEN US AND THE PEOPLE SELLING. I WOULD RECCOMEND HORTS TO ANYONE THAT IS LOOKING FOR A RELIABLE PROFESSIONAL SERVICE. THANK YOU...
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Apr 05,2013
Minithumbup
By:
Apr 05,2013
0 people found
this helpful
Toni has been very helpful-very quick in responding and arranging things which we think is very important in these situations. Apart from that, very friendly, honest and reliable. Would highly recommend her....
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Feb 25,2013
Minithumbup
By:
Feb 25,2013
0 people found
this helpful
We are extremely pleased with the service provided by Horts. They were efficient, proactive, and professional. Toni spent a lot of time helping us with both the sale of our property and our search for a new one. Toni did an excellent job communicating with all involved parties. We would definately recommend Horts and will use them if we choose to move again....
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Feb 19,2013
Minithumbup
By:
Feb 19,2013
0 people found
this helpful
We had not bought or sold a property for 21 years. We found Victoria to be very professional friendly and have a lot of knowledge she would always answer any questions we asked her we could ring her day or night she would always help even on her days off. I would certainly recommend Horts to any one and i would certainly use them in the future....
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Feb 15,2013
Minithumbup
By:
Feb 15,2013
0 people found
this helpful
We had an extremely smooth and professional experience with Horts representing the sale of our property and the house we were buying. First deciding to move, to actual move date was 5 weeks, and through this extremely frantic period of activity we felt well informed, and well supported by various Horts staff. Victoria was our agent and nothing seemed too much trouble and no time to call seemed inconvenient. Their recommendations for solicitors, surveyors etc all proved efficient and compe...
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Jan 19,2013
Minithumbup
By:
Jan 19,2013
0 people found
this helpful
Toni was great, gave us great genuine advice and, most importantly, kept everyone communicating really well during the purchase process....
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Jan 12,2013
Minithumbup
By:
Jan 12,2013
0 people found
this helpful
We received excellent advice and a professional and efficient service from Ben Street when selling our property. This resulted in a quick, smooth and trouble free sale. We were delighted with the service from the whole team at Horts and would highly recommend using them....
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Jan 12,2013
Minithumbup
By:
Jan 12,2013
0 people found
this helpful
We decided to sell our house in October and, being the first time we had tried to sell a property, we found the help of Horts very useful. Prospective buyers were identified quickly and we had found a buyer within a month of the property being advertised. I would like to thanks Horts again for their help and would use them again in the future....
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Jan 07,2013
Minithumbup
By:
Jan 07,2013
0 people found
this helpful
Horts, whilst naturally representing their client, nevertheless provided a very accessible and friendly service to us as buyers. They worked in support of getting the deal to quick completion, providing clear communication and advise to both parties. They were friendly and had a real interest in everyone getting the best out of the experience....
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Nov 19,2012
Minithumbup
By:
Nov 19,2012
0 people found
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We purchased a house from Horts 3 years ago when we moved to the area, and were very impressed with the quality of service, especially from Donna. As we were selling again, we decided to use Horts again (this time to sell our house rather than buy from them), and we were not disappointed. Dorian Sanchez came out to value the property, gave us great advice and we decided to go solus with this agent. We had a steady stream of viewings and sold within six weeks. Although there were a f...
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Nov 15,2012
Minithumbup
By:
Nov 15,2012
0 people found
this helpful
We approached Horts to purchase a property a while back but unfortunately we did not purchase that one. However, 3 months later and Victoria had got in contact about another house, and without bombarding us with house after house they obviously select only the houses they know you\'ll be interested in..even after we pulled out of a previous property Victoria realises and supported us throughout the procedure and then continued to support with looking for another property, and we are so glad she...
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Nov 01,2012
Minithumbup
By:
Nov 01,2012
0 people found
this helpful
We qhad previously sold a property through Horts 3 years ago and had no hesitation returning to them. We were not disappointed! We had a steady succession of prospective buyers from early weeks of marketing and despite current market conditions secured completion within 6 months. We are very satisfied with the result given the pricing level our property was at. Horts members of staff were always courteous , polite and communication was good when a callback or information requested. We wou...
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Oct 30,2012
Minithumbup
By:
Oct 30,2012
0 people found
this helpful
Horts gave me a friendly, effecient, excellent service during the sale of my house. The main agent I dealt with was thorough and realistic when estimating the value of the property and didn\'t give me any inflated expectations about how much I could expect the house to sell for or how quickly it would sell. The agent also offered good, practical advice on how to make the property more marketable for a potentially quicker sale. His approach was friendly and honest and unlike some other estate...
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Oct 12,2012
Minithumbdown
By:
Oct 12,2012
5 people found
this helpful
Put my house on the market with Horts in January 2012 and it was sold subject to contract within a few weeks; to a buyer who had apparently sold their house and were therefore chain-free. House was put back on the market after a couple of months while the buyers sorted out issues with their property but no effort was made by Craig to actually market or sell the house in this time. The sale finally fell through at the end of June when my buyers decided to pull out. I gave Craig the benefit of ...
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By: Adam Wellesley - Horts Director
Oct 16, 2012
View all comments (1)
Ian, I think you raise a few issues here which I would like to comment on. Firstly our business is about people as much as it is about property. I am therefore extremely sorry that you feel the way you do about Craig Humphrey as he appears to be doing a very good job on behalf of Horts, in the main. He has some excellent reviews on this site and I am sure will be disappointed that you felt let down. I think it only fair to also point out that councillors are at liberty to have secondary jobs tha....
Oct 09,2012
Minithumbup
By:
Oct 09,2012
0 people found
this helpful
We can\'t recommend Horts in Rugby highly enough. In particular Craig Humphrey was an absolute pleasure to work with. He provided great advice to us and made our house sale so easy. We must also compliment Damian Flavell who worked very hard to find us a property to buy. Although we did not eventually buy through them, we were very impressed with how much he tried to find us a property matching our specifications. The staff in the branch are very friendly and welcoming. We would use Horts ...
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Oct 02,2012
Minithumbup
By:
Oct 02,2012
0 people found
this helpful
I would like to say what fantastic service we had from Damian and Donna at Horts. Damian was very helpful, nothing was ever too much trouble. Everyone was great! Donna kept me informed of what was happening each day. Fantastic service. Thanks guys (and girls)...
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Sep 27,2012
Minithumbup
By:
Sep 27,2012
0 people found
this helpful
The house sold had been tenanted, and I planned to sell once tenants had left. Having moved out of the area, I initially phoned Ben to get some idea about the way the market was performing. Ben suggessted a viewing to give him an idea about the property, and then managed to successfully negotiate with the tenants in order to secure a viewing by a client who he felt may be interested in the house. The tenants were also considering a purchase, which took a lot longer than expected. Ben was als...
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Sep 13,2012
Minithumbup
By:
Sep 13,2012
1 people found
this helpful
The level of service provided was both friendly & professional . No pressure or persuasion tactics were employed, instead we felt we were given an honest and frank assessment of the property and its true market value. We were also shown other similar properties to compare and help us with our final decision . In the event we purchased the property and are very pleased with it and consider Andrew was both fair and helpful throughout the process....
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Sep 05,2012
Minithumbup
By:
Sep 05,2012
0 people found
this helpful
Victoria was not only efficient at handling the sale of our house, she was also a pleasure to deal with, contacting us whenever she had updated information and dealing with our requests promptly. Victoria was recommended to me by a friend and i would have no hesitation in recommending her to anyone else....
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Sep 05,2012
Minithumbup
By:
Sep 05,2012
0 people found
this helpful
I recently sold my house through Horts, initially dealing with Victoria Morris, who was excellent at thinking through different marketing strategies and keeping me informed of the best route to take. Once a buyer had been procured, Donna Paul took on my sale process and without her help I think I would still be living in the same house. During the weeks leading up to exchange, it felt as though Donna was my personal assistant and she had no other cases to deal with. If she hadn\'t been so vig...
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Sep 05,2012
Minithumbup
By:
Sep 05,2012
1 people found
this helpful
I recently sold my property through Andrew at Horts, and from the Valuation through to completion I was very happy with the Service I recieved. I would recommend using Andrew as an Agent, he really helped me through the whole selling process as this was the first time I have sold a house. Andrew also helped me in trying to find a new property. If I was to sell again, I would use Horts above any of the other Estate Agents in Rugby. I also found Donna was very helpful with any queries I had du...
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Sep 04,2012
Minithumbup
By:
Sep 04,2012
1 people found
this helpful
We were very impressed with Horts fresh and honest approach to selling our property. Communication and feedback after viewings was immediate and then followed up with another call after viewers were contacted the next day. Victoria Morris was excellent and primarily handled all the viewings herself therefore had good knowledge of our slightly unusual house and was therefore able to answer viewers questions. Once a reasonable offer was made she handled the process quickly and efficiently to reac...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£275,000
  • Max: Β£275,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 1 55 1 44 0 6 1
Ben Street Ben Street
Consultant
26 reviews

About Ben "Originally trained in Rugby as an estate agent in 1996, I have a wealth of experience in valuing and selling all types of residential property and a real local knowledge of the town and surrounding View full profile
Dorian Sanchez Dorian Sanchez
Director
9 reviews

About Dorian I have been an estate agent since 1989, working across Northamptonshire and Warwickshire. I established Horts with Adam Wellesley in 1996. Between us we built a company that offers a committed View full profile
Donna Paul Donna Paul
Sales Progressor
35 reviews

About Donna I have worked as a Sales Progressor for Horts Rugby Branch for 6 years. I am extremely customer focused and am able to tune into the needs of each particular client. I find that relaying information View full profile
Craig Humphrey Craig Humphrey
Property Consultant
4 reviews

About Craig Educated at Lawrence Sheriff School, and having been involved in many dimensions among the local community, I have a vast knowledge of the communities within Rugby and its surrounding villages. As View full profile
Andrew Denny Andrew Denny
Property Consultant
11 reviews

About Andrew I am an experienced property consultant with a good understanding of local market conditions having previously managed a corporate estate agency office. I pride myself on providing excellent custom View full profile
Victoria Morris Victoria Morris
Property Consultant
19 reviews

About Victoria I was born in Rugby and educated at Rugby High School and started my career with Horts Estate Agents in 2003, following my graduation in French Studies from Warwick University. I progressed View full profile
Philippa Morgan Philippa Morgan
Sales Consultant
3 reviews

About Philippa I have worked for several international companies, spending much of my career in sales and marketing where exemplary standards of customer care and service are quite simply demanded. I am totally c View full profile
Ashton Dunkley Ashton Dunkley
Property Consultant
2 reviews

About Ashton Having grown up in Rugby, I feel that I have a great knowledge of RugbyÒ€ℒs properties and amenities. I am delighted to have the privilege of working with Horts and love our Ò€œnothing is View full profile
Damian Flavell Damian Flavell
Property Consultant
9 reviews

About Damian I was born in Rugby and grew up in Hillmorton going to Paddox primary and first schools before going to Ashlawn School. After finishing my A levels I went to University in Bath and studied View full profile
Toni Wenlock Toni Wenlock
Property Consultant
3 reviews

About Toni Before joining Horts I managed my own business, where honesty and good communication were critical to its success. With that in mind and working alongside other extremely motivated property co View full profile
Carl Watts - upload your photo Carl Watts
1 reviews

About Carl No description set View full profile
Sophie Gardiner - upload your photo Sophie Gardiner
5 reviews

About Sophie No description set View full profile
Karen  - upload your photo Karen
1 reviews

About Karen No description set View full profile

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