96% lettings valuation accuracy
97% lettings fee satisfaction
As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you ...
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As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you receive a service that far outweighs the offerings from other letting agents.
Latest Reviews
Featured Review
a
reviewed by 'Richard Nayler'
30th May 2024
reviewed by 'Afolabi'
29th May 2024
reviewed by 'Carl'
29th May 2024
reviewed by 'rlw'
29th May 2024
reviewed by 'Darren'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 96% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 126 | 5 | 222 | 10 | 15 | 2 | 6 | 1 | 10 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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“All the staff I have dealt with have been so friendly and kind and have made my house move stress free...”
Feb 26,2019
Feb 26,2019
2
people found
this helpful
this helpful
Great Letting agent made my house move stress free all so friendly and kind and keep in touch every step...
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Good
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Feb 25,2019
Feb 25,2019
1
people found
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this helpful
Found all the Hannells staff extremely helpful & professional especially Eliza Tudgay & Leanna Holmes. Nothing was too much trouble & both were really pleasant & helpful as renting was a new experience for me....
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Comment on agent fees
Fair fees as far as I could tell when comparing with other agents.
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Feb 22,2019
Feb 22,2019
1
people found
this helpful
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Friendly and helpful team
Did their best to keep me informed throughout the process. Connected me to other relevant companies, eg safe and secure and homeshift to make move easier...
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Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
I've used Hannells prior to this move and always received great customer service. However this time I feel like they helped out a lot more, they were so friendly and smiley every time we saw them. We did have a few issues with finding a ...
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Comment on agent fees
Good, they are reasonably priced and they take the fees all in one go making it easier for moving in day.
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Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
Leanna is an excellent member of staff who works hard at managing our property. Always helpful and gets good results. We were really happy how quickly she sorted new tenants for our property.
Jenna is also excellent. She is always on the ball.
Eliza is ...
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Comment on agent fees
Good. Pleased with the service given.
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Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
Throughout the process I dealt with a number of different people all of who were helpful, professional and friendly, I was happy with the service I received. The only slight issue I had was that I dealt with so many different people, but that said ...
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Ok
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“My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us into our new home....”
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us.
They were efficient, professional and we left their office confidently knowing our move was in great hands. Thank you....
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Comment on agent fees
Reasonable.
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Yes
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
110% stress free with the way things have gone from start to finish
Made the whole process of becoming a new tenant easy
Always had time to answer all your questions...
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Comment on agent fees
Good
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Yes
Feb 07,2019
Feb 07,2019
1
people found
this helpful
this helpful
From the moment I made the appointment to view the property, the service I have received cannot be faulted. Eliza showed me around the house and was very friendly. She even let us back in to double check something we'd forgotten to check for (This ...
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Comment on agent fees
I think the fees seem to be in line with other Agent's
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Feb 02,2019
Feb 02,2019
1
people found
this helpful
this helpful
I have sent this e-mail to show how grateful I am for the help and service I received from your staff. Eliza showed me around a couple of properties and did the handover at the chosen property, Heather showed me around the chosen property, the ...
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Jan 28,2019
Jan 28,2019
2
people found
this helpful
this helpful
The Pride Park team have given me a consistently high standard of service. I appreciate the way I am kept informed of all developments and provided with relevant documentation..
My properties are inner city and newly refurbished and the team has assisted me in my ...
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Comment on agent fees
OK
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Yes
Jan 26,2019
Jan 26,2019
3
people found
this helpful
this helpful
Hannells lettings staff are friendly, accomodating and they're so wonderful, because the friendly staff is always there to help you with your needs....
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Comment on agent fees
Good
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Mar 29, 2019
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Hi Kay, Thank you for your lovely review for Leanna and Donna. We at Hannells Lettings are so happy we helped with anything you needed. Kind Regards Hollie and the team at Lettings. ...
Jan 26,2019
Jan 26,2019
2
people found
this helpful
this helpful
Leanna has recently found a tenant for our property. She was very proactive and found the tenant very quickly. Leanna kept us updated at all stages and we would highly recommend....
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Comment on agent fees
Competitive
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Mar 26, 2019
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Thank you for your lovely review Clare. I am so pleased we found you a tenant promptly. Please do let us know if there is anything more I can help you with. Kind Regards Hollie and the team at Lettings. ...
Jan 25,2019
Jan 25,2019
2
people found
this helpful
this helpful
Heather explained exactly how the process worked and what i needed to provide from the start. She then guided me throughout and went above and beyond to secure a lodger that was a great match for my property. I cant recommend Heather and Hannells enough....
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Comment on agent fees
The fees are acceptable for such a great service.
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Feb 05, 2019
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Thank you for your lovely review Matt. We are so pleased here at Hannells we secured you with a Tenant, and explained the whole process from start to finish. Kind Regards Hollie and the team at Lettings. ...
Jan 22,2019
Jan 22,2019
2
people found
this helpful
this helpful
We are letting out our properly whilst living 130 miles away and nothing has been too much trouble for Leanna and her team. From seeking out tenants to arranging extra sets of keys and a gas safety certificate, everything has been dealt with quickly and calmly. ...
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Jan 14,2019
Jan 14,2019
1
people found
this helpful
this helpful
The Team at Handel's have provided a first class service from the outset. It is the first time we have ever rented out our property and they have made it simple and stress free, guiding us through the process and finding the perfect tenants. Thank ...
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Comment on agent fees
Very reasonable for such a full service
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Feb 05, 2019
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Thank you Mrs W, for your lovely review for Heather and Eliza. We are so pleased we found you the perfect Tenants. Kind Regards Hollie and the Team at Lettings. ...
Jan 13,2019
Jan 13,2019
1
people found
this helpful
this helpful
I had such an excellent experience with Hannells lettings. Each member of staff I dealt with certainly went the extra mile to ensure that my house move was stress free and exciting. They answered many of my questions without hesitation and I know they all ...
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Comment on agent fees
I would say a fair price in comparison to.othet agencies
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Apr 05, 2019
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Thank you for your kind words Ria. I am so pleased we found you a perfect new home! We are glad you are now settled. Please do let us know if you need anything else. Kind Regards Hollie and the rest of the team at Lettings. ...
Jan 11,2019
Jan 11,2019
1
people found
this helpful
this helpful
Poor Communication from start to finish, we went away for a year and rented our property through Hannells with the Gold Package, I still don't know what we were supposed to get with that. I had to email every month and ask what was happening ...
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Comment on agent fees
We paid £46 per month for a supposed stress free, fully managed service and never got it.
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Dec 20,2018
Dec 20,2018
1
people found
this helpful
this helpful
Mainly dealing with Holly who was super helpful and very responsive. She would get back to any queries I had pretty quickly and also guided me through what I needed to provide which was useful.
Only came across Eliza on the day the tenant moved ...
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Comment on agent fees
I letted before with IMS who were cheaper but given the service I got from Hannells I was happy with the cost
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Dec 21, 2018
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Hi Rehan, Thank you for your very kind words about the staff here at Hannells Lettings. We are all so pleased the whole process was smooth and we have found a lovely tenant for your property. If you need anything else, please don't hesitate to let us know.
Kind Regards Hollie Clayton and everyone else at Hannells Lettings. ...
Dec 20,2018
Dec 20,2018
1
people found
this helpful
this helpful
I'm a private landlord and I used Hannells Lettings one-off service for the tenant's check-out inspection/inventory. It was really easy to organise and the team there were a pleasure to deal with. Very friendly and helpful. I'd use again....
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Comment on agent fees
Standard fee.
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Dec 21, 2018
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Hi Alison, Thank you for your review, we are so thrilled we could help you with the Check-out inspection. Please let me know if you need anything else. Kind Regards Hollie and the Team at Hannells Lettings. ...
Dec 20,2018
Dec 20,2018
1
people found
this helpful
this helpful
Very happy with the service received from Leanne and Eliza.
Both very professional and lovely to deal with through the whole moving experience....
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Comment on agent fees
Quite expensive but when it comes to renting it's what I expected.
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Dec 27, 2018
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Hi Michelle,
Thank you for your kind words about Leanna and Eliza. We are happy you have had a great moving experience from all the team here at Hannells Lettings. Kind Regards Hollie. ...
Dec 17,2018
Dec 17,2018
1
people found
this helpful
this helpful
I have dealt with this team for a couple of years.They all show a professional attitude at all times.They are very helpful and know the letting business.Jenna reacts to any issues and Heather does a soperb job of taking the photos of ...
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Comment on agent fees
Agent fees are reasonable and it is a consideration when choosing an agent as changes in buy to let over the last few years is making it a less attractive choice to invest your savings.
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Dec 17,2018
Dec 17,2018
1
people found
this helpful
this helpful
Very good service, anything unclear to me was clarified, providing clarity and reassurance with no fuss. Professional but still friendly, its been as easy so far as these things can be really. thanks....
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Comment on agent fees
Well, they are are Hannells fees that ive been charged, and they are very high- it is what it is. That's down to Hannells.
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Dec 06,2018
Dec 06,2018
1
people found
this helpful
this helpful
Outstanding service - from the viewings to the final delivery of the house. They know what they are doing and taking ownership and prompt responses when required. I lived in multiple areas in the UK and I never faced such a smooth transition for a ...
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Apr 09, 2019
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Thank you for your kind words Diju. We are all so glad here at Hannells the process was smooth from start to finish. Please do let us know if there is anything else I can help you with. Kind Regards Hollie and the rest of the team from Lettings. ...
Dec 05,2018
Dec 05,2018
1
people found
this helpful
this helpful
Really pleased we were able to secure our new home on the time that works for us. Great effort by Holly Edmunds and the team to organise everthing efficiently!
Very friendly team. Always helpful and understanding.
Keep it up!...
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Nov 22,2018
Nov 22,2018
2
people found
this helpful
this helpful
Couldn't fault the service i received from not just Leanna or Donna, but from the whole Hannells team. From Heather showing me the property, (and helping me find the ideal house) to Leanna's ability to answer questions quickly and professionally, to Donna's time spent showing ...
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Nov 19,2018
Nov 19,2018
1
people found
this helpful
this helpful
We want to thank all involved for the way Hannells Lettings have made the experience of finding and putting a new tenant into our property very easy and stress free. Thanks for a very good job done!...
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Mar 26, 2019
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Thank you for your review Mr and Mrs Martin. We are so glad here at Letting we find you the perfect tenants. Kindest Regards Hollie and all the team at Hannells Lettings. ...
Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
Excellent service from Hannells. Holly has been a great help, always returns my a calls/emails and deals with any queries quickly and effectively, and always in a friendly manner....
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Nov 16, 2018
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Thank you for your kind words Donna. I am glad everything was dealt with quickly. Kind Regards Hollie from Hannells. ...
Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
We have previously been with other agencies and Hannell's is by far the best agency to deal with. It has been so easy and the staff have been so helpful and catered for all our needs....
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Comment on agent fees
Good
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Dec 20, 2018
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Thank you for your kind words for Jenna and Leanna, we really appreciate your feedback. Kind Regards Hollie and the team at Hannells Lettings. ...
Nov 12,2018
Nov 12,2018
1
people found
this helpful
this helpful
Leanna was so helpful from the beginning. From finding the house and the application process. Lovely and very friendly.
Liz is the best inventory guide I've ever met. Very through and best attention to detail.
Many many thanks, Ru and Steve...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:47 AM 19/09/2018 by allAgents
Awards won by Hannells, Derby DE73 6TB
-
2023
Best Letting Agent in Derby
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2023
Best Letting Agent in DE73
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2022
Best Letting Agent in DE73
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2022
Best Letting Agent in Derby
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2021
Best Letting Agent in DE73
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2023
Best Estate Agent in DE73
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2022
Best Letting Agent in Midlands
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2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
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2023
Best Letting Agent in Midlands
