View all comments (2) Thank you very much. ...

View all comments (1) Thank you both, i hope you enjoy your stay in Glasgow and please contact us if we can help with anything at all. ...

View all comments (1) Good Afternoon, Fineholm did accept your holding deposit and started the process of reference checks, however on verifying with the landlord who came back to us the following morning, we advised that the landlord did not wish to proceed. We refunded the money that day but it does take up to 2 working days for the money to show back on your card; we cannot speed the bank process up for this. We are sorry you have been left feeling disappointed but do believe we have acted fairly and swiftly. ...

View all comments (1) We would like to take this opportunity to apologise for the poor level of service you feel you have received from Fineholm. We understand that you did not receive the full amount you requested from the deposit scheme, however the independent adjudicator did determine that aspects of the claim were betterment, which as advised, is not allowed. The details of the check out we have itemised and explained and I am sorry that we cannot reach an agreement with regards to it. We have certainly tried t ...

View all comments (1) Fineholm are disappointed to read your comments. Each property has its own maintenance manager and we would urge you to get in touch with your maintenance manager to discuss if you feel that there are issues that are not being attended to. Fineholm act on behalf of the Landlord and must follow their instruction - if there is a delay in this we can only try and get things resolved as quickly as possible. To our knowledge there are no outstanding surveyor reports that are not attended to there ...

View all comments (1) Hi Sumeet, thank you for your positive review, it's great to hear that both your tenancies went well. I will pass on your complimentary comments onto Maria and Emma. Regards, Dawn ...

View all comments (2) Thanks Very much, pleased you gave found the service good! ...

View all comments (1) Fineholm can confirm that we do not charge tenant fees. We are extremely clear in our terms of rental, which all tenants must sign and acknowledge before proceeding to even begin the process of renting one of our properties. Fineholm are members of ARLA and follow all guidance with regards to fees. Fineholm work in a customer service driven industry and understand the need to deliver a high level of service to all clients. On the whole Fineholm do achieve this although should this not be th ...

View all comments (1) Fineholm use a short assured lease on all properties and for the inital period of time, it would be impossible to raise the rent. A tenant would have complete security. Fineholm require all tenants to sign a terms of rental before moving into a property so that they are aware of terms and conditions. Fineholm carry out inspections on a quarterly basis, again in accordance with lease conditions. I'm afraid I am unaware of your situation with regards to deposit return however will happily look f ...

View all comments (1) Thank you for your comments. We did advise all viewers at inital viewings that the fruit machine would not be removed. The landlord did agree early on in the tenancy that if the tenants wished to have it uplifted then they certainly could. Works were agreed prior to the tenant moving in and Fineholm did check with the landlord that everything had been carried out. The landlord confirmed the works. We did cofirm this with the tenants and questioned it with the landlord, who once again confirme ...

View all comments (1) Fineholm read with regret your comments however are in a position to be able to offer to you and confirm advice with regards to the issues above. 1. Fineholm took over as managing agents from your property and indeed were not acting as your agents whilst the gas repair was done. We took over mid April 2013 and this repair was done before this time. We can provide forwarding details of your previous agent should you wish. 2. The meters were not changed by Fineholm and we have written report ...

View all comments (1) hi i was wondering if you are subject to the 3.5% rent increases? thinking of renting but unsure thanks ...

View all comments (1) Thanks very much for your review and I'm pleased to hear things have improved! Sally ...

View all comments (1) Jim , I'm really pleased to hear you have had a good experience and are happy with the change . It's great to get positive feedback. Thanks very much Sally ...