“When we first moved into the property, the letting agents ......”
1 Star Review
Feb 25,2022
By:
'Katie'
Feb 25,2022
Branch: Edinburgh, 11 Grove Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH6
Branch: Edinburgh, 11 Grove Street
Lettings (as a Tenant)
Postcode: EH6
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When we first moved into the property, the letting agents were fantastic, very helpful & quick to respond, I had a problem with the tap & they sent someone out straight away. Further down the line they left me with birds flapping around in the boiler cupboard, sometimes managing to get through into the flat & it took months for anyone to sort the problem out. Then came moving out; I had to leave after a year because they were increasing the rent, they charged me £134 for 5 days that I wasn't even occupying the property (due to their official procedures), then came the list of charges. They'd gone over the place with a fine tooth comb, taken a photo of a single sequin &a single grain of rice &a hair clip (which was actually from the previous tenant - I found loads of them when I first moved in- & they must've dug down the edge of the carpet under the radiator to find it) & listed them as "debris", they'd found a speck of dust on the skirting boards & photographed it next to their little ruler, a single lolly in the freezer & a speck or two on the carpet, measuring a few millimeters. They'd found some packing tape stuck to the back side of the bed (I never spotted it while I was there, it was obviously from when it had been packaged up & delivered) . I have a 2 year old 24/7, I didn't have time to go over every single inch of the place & photograph & record every speck of dust etc. I left the place in basically the same condition it was in when I moved in. They were initially trying to take around 50% of my deposit, but have "very kindly" agreed to drop the charges to £230. I have taken it to dispute, but I need the money, so I'll have to just cut my losses now. BEWARE!! If you use these agents, take pictures of every inch of the place, any slight mark, crack, stain, anything at all-turn the mattresses over & inspect them, look in all the cupboards, pull out furniture, make a record of anything & everything you find & put it in the inventory. . Although I'm sure they'll still find something to charge you for when you leave.
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Daylight robbery
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