Fineholm
Edinburgh, EH3
4/5, 148 reviews
77% recommended
62% sales valuation accuracy
71% sales fee satisfaction
69% lettings valuation accuracy
72% lettings fee satisfaction
1-2-Let | Free instant Valuation

“When we first viewed our property we asked several things ......”

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Dec 02,2013
Minithumbdown
By: 'Niall'
Dec 02,2013
0 people found
this helpful
When we first viewed our property we asked several things of the agent, Mandy Beard. Parts of the property were unclean and several areas inclucding the back garden contained items of junk. One cupboard also contained a gambling fruit machine! We did ask Mandy to arrange with landlord to get all these items removed and the premesis cleaned prior to our entry date. Despite having 3 weeks the landlord failed to carryout these basic tasks but Mandy made no effort to check whether the landlord had done agreed tasks.

3 months in this property and we are still living with fruit machine taking up large part of our kitchen storage and having disposed of the garden junk ourselves.
What agent could do to change your mind?
At the very least tell us that the landlord would not be shifting his large fruit machine before we handed over a deposit.
Attached Filesnbsp;
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Was this helpful? Yes
By: Mandy Beard
Dec 03, 2013
Thank you for your comments. We did advise all viewers at inital viewings that the fruit machine would not be removed. The landlord did agree early on in the tenancy that if the tenants wished to have it uplifted then they certainly could. Works were agreed prior to the tenant moving in and Fineholm did check with the landlord that everything had been carried out. The landlord confirmed the works. We did cofirm this with the tenants and questioned it with the landlord, who once again confirmed that they were happy with the level of works. We act as amangaing agents and can only act on instruction from the landlord. Should you wish to discuss in further detail then plase do get in touch, Mandy Beard

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Opening Hours
Address

Fineholm
11 Grove Street
Edinburgh
City of Edinburgh
EH3 8AF
0131 221 9131

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 62% 71% £144,500 £144,500
Lettings 69% 72% £300 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
49 4 62 27 0 0 0 0 3 3
Areas covered
  • All EH postcodes
  • All FK postcodes
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings
Latest Properties

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“Fantastic team of letting agents. Friendly an......”

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Feb 10,2021
Minithumbup
Aleksandra
By: 'Katie'
Feb 10,2021
0 people found
this helpful
Fantastic team of letting agents. Friendly and helpful staff, particularly Aleksandra, who went above and beyond to secure a place for my daughter and I and get us moved into our lovely home in record time. Excellent efficiency and communication from start to finish. A ...
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“Fineholm provided very good and helpful servi......”

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Feb 10,2021
Minithumbup
Caitlyn
Leanne
By: 'Ken'
Feb 10,2021
0 people found
this helpful
Fineholm provided very good and helpful services to us, we are very appreciate it, specially thank you Caitlyn who reply email and my any request very fast, useful and professional! Maintenance Manger Leanne arrange the worker to help me fix problem very effective! Strongly recommend ...
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“My experience with this Fineholm Ltd agency, particularly Angie McIntosh...”

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Dec 07,2020
Minithumbdown
By: 'Hamda'
Dec 07,2020
0 people found
this helpful
My experience with this agency, particularly with the maintenance manager, was extremely unprofessional and impolite. When contacting her about any issue, her mannerism was unprofessional, rude and took forever to respond. Not to mention times where I had to cancel my plans (twice) for workers ...
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Was this helpful? Yes
By: Mandy Beard
Dec 07, 2020
View all comments (1)
We note your comments and are saddened that you are unhappy. During your tenancy we have not experienced any issues and at check out we must minimise social contact and therefore request tenants are not present. We do provide a full check out report and if not happy with findings we can go through the deposit process whereby an independent adjudicator can analyse findings. You did not choose to go through this I'm afraid. Guidance costings are issued in advance for cleaning. I am sorry you wer ...

“Thank you for being helpful and friendly! ......”

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Nov 26,2020
Minithumbup
Aleksandra
Leanne
By: 'Ho'
Nov 26,2020
0 people found
this helpful
Thank you for being helpful and friendly! The team demonstrated high standards of service by responding to our enquiries as soon as possible. Since we are new to Edinburgh, thank you for being patient in tending to our countless questions and requests. We will definitely ...
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Was this helpful? Yes

“Truly professional service...”

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Nov 24,2020
Minithumbup
Leanne
Maria
By: 'Mike'
Nov 24,2020
0 people found
this helpful
Fineholm have managed my property for many years. A truly professional service that I would highly récemment. Many thanks to the team for organising the major renovations in the property recently (especially in the current climate with the restrictions). Keep up the good work....
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“Always very helpful when I had a need to call......”

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Oct 26,2020
Minithumbup
Maria
Leanne
By: 'John'
Oct 26,2020
0 people found
this helpful
Always very helpful when I had a need to call, especially this crazy year. I was out on furlough and called in to ask if the owner would except 50% rent for 3 months. They understood and contacted the owner immediately and called me back with a ...
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“Fineholm recommended by a neighbour...”

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Sep 28,2020
Minithumbup
Mandy
Aleksandra
By: 'Gary'
Sep 28,2020
0 people found
this helpful
Fineholm were recommended to me by a neighbour and what a great recommendation that was. From start to finish I was very impressed. Everyone I have been in contact with to date have been very professional, polite and friendly. The whole process ran smoothly and ...
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Was this helpful? Yes

“All inclusive deceptionism...”

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Dec 19,2019
Minithumbdown
By: 'Brown'
Dec 19,2019
0 people found
this helpful
Landlords best friend This is the company, that has its own maintenance department, that takes its job as seriously towards to tenants' requirements, as people their New Year's Eve resolutions. They can never fix anything properly, (just to mention a nuance one, didn't have hot ...
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Comment on agent fees
If I were an agency I would probably scam the tenants as well, respect for ad hoc charge
Was this helpful? Yes

“I would like to say a big thank you to Fineho......”

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Dec 03,2019
Minithumbup
Maria
By: 'GEORGIOS'
Dec 03,2019
0 people found
this helpful
I would like to say a big thank you to Fineholm for the past 4,5 years of truly excellent service....
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“Absolutely Piss Poor...”

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Jun 20,2019
Minithumbdown
By: 'UnhappyCamper'
Jun 20,2019
3 people found
this helpful
My partner and I lived in a property managed by Fineholm for just under 2 years. In that time, we had an issue with almost everything in our furnished 2 bedroom flat. While the location was undeniably fantastic, the flat itself was completely falling apart. Both a ...
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Comment on agent fees
Few fees were charged as this is illegal in Scotland
Was this helpful? Yes
By: Mandy Beard
Jun 24, 2019
View all comments (1)
It is disappointing to read your comments about the daily management of the property; we would however, disagree with the comments made in your review. Whilst there were many issues noted throughout the duration of your tenancy, these were dealt with and the work orders noted on our system with completion would suggest this. It is an older property and the level of maintenance has been higher throughout the duration of your tenancy but again I would stress, issues were dealt with. It is regret ...

“Highly recommended!...”

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Mar 05,2019
Minithumbup
Mandy
By: 'Richard'
Mar 05,2019
0 people found
this helpful
I would like to take this opportunity to thank all the team at FineHolm Edinburgh for their excellent service. I was looking for help to secure a new tenant for my flat in Gorgie and the team was extremely helpful during the process from rental ...
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Comment on agent fees
good
Was this helpful? Yes
By: Kim Moffat
Mar 05, 2019
View all comments (1)
Thanks very much Richard. We appreciate your comments & look forward to working with you again. ...

“Friendly and helpful service...”

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Dec 20,2018
Minithumbup
By: 'LRackley'
Dec 20,2018
0 people found
this helpful
We recently moved up to Edinburgh from the Cotswolds and have rented a property through Fineholm. This was no small undertaking but Kim was very helpful right from the start and made what could have been a stressful process so much easier. The service provided ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Cowan
Mar 05, 2019
View all comments (1)
Thank you very much for your positive comments. I hope you are enjoying the property! ...

“Excellent Experience...”

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Nov 30,2018
Minithumbup
By: 'KHep'
Nov 30,2018
0 people found
this helpful
Rented a 'first flat' for our son, we live overseas and Kim was so helpful. We've not rented a property since the 1990's so it was all new to us and Kim was patient and answered all of our questions fully. She offered great advice ...
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Was this helpful? Yes
By: Kim Cowan
Mar 05, 2019
View all comments (1)
Thank you so much for your positive comments. I really appreciate it! ...

“Fineholm shines...”

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Nov 29,2018
Minithumbup
Angie
Jill
By: 'Good'
Nov 29,2018
0 people found
this helpful
Fineholm are very professional, fair and efficient at handling lettings and maintenance in a timely manner. The only negative comment I can make on Fineholm and is why I have not given them a 5 star rating, is that they need to be tougher on their ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mandy Beard
Nov 29, 2018
View all comments (1)
thank you for your comments and we note the 1 star deduction and will take your comments on board - once again many thanks ...

“A great experience...”

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Nov 27,2018
Minithumbup
By: 'SB'
Nov 27,2018
0 people found
this helpful
It was my first time letting in Edinburgh, and the support I got from Kim and FineHolm team is really commendable. From booking the viewing to answering the queries and finalising the house, the experience was very clear and smooth. Kim understood our problems (being ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Moffat
Nov 27, 2018
View all comments (1)
Thank you very much! I really appreciate your comments! ...

“Horrific Experience...”

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Sep 06,2018
Minithumbdown
By: 'Hannah'
Sep 06,2018
8 people found
this helpful
I rented a flat from Fineholm (Edinburgh) for just under a year, with the tenancy finishing in June. We dealt primarily with Kim and Leanne, who were less than helpful from beginning to end. Moving in, the flat was dirty (there was literally faeces on ...
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Was this helpful? Yes

“Very bad experience...”

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Aug 24,2018
Minithumbdown
By: 'Macarmo'
Aug 24,2018
1 people found
this helpful
I had very bad experience with this agency and I don't recommend at all. Their policy and fees are too high and expensive for small and old properties that don't deserve this rent or fees. Please be careful...
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Comment on agent fees
Thry never help
Was this helpful? Yes
By: Mandy Beard
Aug 24, 2018
View all comments (1)
Good Afternoon "Macarmo", we do not charge tenants fees in line with legislation and do market properties in line with market rents. If you would like to get in touch directly with me, mandy.beard@fineholm.co.uk I am happy to discuss any issues. I'm afraid with the information provided I do not know which property you are referring to. ...

“Very disappointed...”

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May 22,2018
Minithumbdown
By: 'Giovanna'
May 22,2018
3 people found
this helpful
We are currently in a dispute with this agency over some exorbitant cleaning fee and damage fee for things that were already damaged in the flat. We paid six months in advance, agreed to their strict rules, and treated the flat with extreme care, cleaning ...
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Was this helpful? Yes

“Flat management...”

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Apr 03,2018
Minithumbup
Angie
By: 'Jemma'
Apr 03,2018
0 people found
this helpful
Angie goes above and beyond to offer wonderful service. She has managed my property for many years and always gets repairs organized quickly and I feel she looks after tenants and landlords very well....
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Was this helpful? Yes
By: Angie McIntosh
Apr 09, 2018
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Thank you very much for the lovely review. It has been an absolute pleasure dealing with you over the years. ...

“Exceptional service from a fabulous company...”

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Mar 26,2018
Minithumbup
Leanne
By: 'Maya'
Mar 26,2018
0 people found
this helpful
I have two properties managed by Fineholm and, for various reasons, they're the second agent I've used in the last year or two. The staff at Fineholm are excellent; they ensure the upkeep of my properties, value me as a landlord, and they respond to ...
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Comment on agent fees
Considering the high level of service they provide, their fees are very reasonable.
Was this helpful? Yes
By: Kim Cowan
Mar 27, 2018
View all comments (1)
Thank you Maya! We really appreciate the positive feedback! What lovely comments. Thanks- Kim & Leanne ...

“I have had a very good overall experience with Fineholm. ......”

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Feb 01,2018
Minithumbup
Leanne
By: 'Aurangzeb'
Feb 01,2018
0 people found
this helpful
I have had a very good overall experience with Fineholm. Mostly, it was Leanne I was in touch with throughout my stay for repairs and maintenance. She was timely in her responses almost all the time. I was satisfied with the responses I got from ...
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Comment on agent fees
They are alright.
Was this helpful? Yes
By: Kim Cowan
Mar 05, 2019
View all comments (1)
Thank you so much for your comments. We really appreciate this. Thanks- Kim & Leanne ...

“This is the very first time we have dealt with ......”

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Dec 28,2017
Minithumbup
By: 'Sagar'
Dec 28,2017
0 people found
this helpful
This is the very first time we have dealt with Fineholm and she was luisa where I interacted with agency majorly. The whole process was very smooth. Luisa had been very helpful and kind enough to help us each time. We are very very happy!...
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Was this helpful? Yes
By: Luisa Petretti
Dec 29, 2017
View all comments (1)
Many thanks for your positive review! ...

“If I would have the chance I would give her 0 ......”

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Dec 08,2017
Minithumbdown
By: 'Mario'
Dec 08,2017
5 people found
this helpful
If I would have the chance I would give her 0 stars. She just doesn't care about her clients. Firstly, I tried to contact her to view few flats and It was impossible she always has an excuse to not show you the flats, like you ...
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Comment on agent fees
They need to improve the way on how they treat clients.
Was this helpful? Yes

“Fineholm is an excellent agent. Their staff are thorough, understanding ......”

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Aug 18,2017
Minithumbup
Leanne
Maria
By: 'Steve'
Aug 18,2017
0 people found
this helpful
Fineholm is an excellent agent. Their staff are thorough, understanding and very efficient. I cannot recommend them highly enough! Top marks. 🙂...
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Comment on agent fees
The fees are reasonable as far as I know.
Was this helpful? Yes

“Angie is clear, direct and polite in her correspondence and ......”

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Aug 13,2017
Minithumbup
Angie
By: 'Karen'
Aug 13,2017
0 people found
this helpful
Angie is clear, direct and polite in her correspondence and telephone calls. Angie is efficient and deals with issues quickly. Angie went above and beyond my expectations of Fineholm by talking on a tenement roof leak, liaising with owners, obtaining funds from them and sorting ...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Angie McIntosh
Aug 14, 2017
View all comments (1)
Thank you very much for the review. It's nice to know the work was appreciated. ...

“Leanne has been my main contact for several years. Throughout ......”

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Jul 16,2017
Minithumbup
Leanne
By: 'Nora'
Jul 16,2017
0 people found
this helpful
Leanne has been my main contact for several years. Throughout this period the property has continually been in rental. I have appreciated her support when dealing with repairs and other problems as my understanding of the rental market improved....
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Comment on agent fees
Acceptable
Was this helpful? Yes

“I enjoyed my stay to the property. The service provided ......”

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Jun 20,2017
Minithumbup
Angie
By: 'Swarnab'
Jun 20,2017
0 people found
this helpful
I enjoyed my stay to the property. The service provided by FineHolm Staff was excellent. Thank You very much for your service....
read full review
Was this helpful? Yes
By: Angie McIntosh
Jun 20, 2017
View all comments (1)
Thank you very much for the 5 star review. ...

“Angie is always very helpful with any maintenance issues we ......”

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Jun 16,2017
Minithumbup
Angie
By: 'Magdalena'
Jun 16,2017
0 people found
this helpful
Angie is always very helpful with any maintenance issues we have. Very friendly and quick with responses. Thank you very much for looking after our property!...
read full review
Was this helpful? Yes
By: Angie McIntosh
Jun 19, 2017
View all comments (1)
Thank you very much for your kind review. ...

“This was my first time organising a place to rent ......”

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May 07,2017
Minithumbup
Maria
By: 'Gordon'
May 07,2017
0 people found
this helpful
This was my first time organising a place to rent and Maria was excellent. Maria made the whole experience straight forward. I can't thank her enough. Would definitely recommend Fineholm and their agents. Also huge thank you to Emma for showing me round the property ...
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Was this helpful? Yes

“I have been associated with Fineholm for the last 4 years, ......”

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May 04,2017
Minithumbup
Jill
Laura
By: 'Hazel'
May 04,2017
0 people found
this helpful
I have been associated with Fineholm for the last 4 years, when they have both managed the rental of my property and then recently the sale. Both the Rental Team and the Sales Team are brilliant - they are fantastic support and always available to discuss ...
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Comment on agent fees
Fees were good value, always explained, and accurately charged.
Was this helpful? Yes
Staff picture Angie
(32)
Staff picture Maria
(22)
Staff picture Jill
(7)
Staff picture Aleksandra
(3)
Staff picture Aleksandra
(1)
Staff picture Caitlyn
(1)
Staff picture Leanne
(23)
Staff picture Mandy
(7)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:23 PM 30/10/2017 by allAgents

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