• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Nov 29,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Lynda Benson'
Nov 29,2017
0 people found
this helpful
All staff at this branch were extremely helpful at all times. Jon was professional from start to finish, always keeping me informed of everything that was happening. Both he and Craig took any concern I had seriously and dealt with it immediately. Jon always gave me good advice when I asked for it. Above all they were friendly and made what could have been a stressful time reasonable. I always trusted that they had my best interests at heart. I would unreservedly recommend them to anyone...
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Comment on agent fees
Fees were extremely reasonable and competitive with other agents
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you Lynda for your lovely review, I'm glad to hear that we made your sale as easy as possible... wishing you all the best for the future! ...
Oct 11,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'MarkyMark'
Oct 11,2017
0 people found
this helpful
This was my first venture into renting and the team at Cross Keys made this an easy, relaxed one but done with a professional manner. With my initial viewing with Jake, I found his relaxed, honest but informative approach great and was instantly sold on the place because of this. Then through securing of the flat to moving in and beyond, Megan has been brilliant. Always on hand when I have small or stupid question, wanting to make sure your move in was hassle free and that any problems were repo...
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Comment on agent fees
Fees were competitive but reasonable, cheaper than a few other agents.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Megan Gilmour
Carol Huxham
By: 'JRedfearn'
Jul 31,2017
0 people found
this helpful
Once again a good service from the team at Cross Keys Estates finding a new tenant for my flat. Carol, Megan and Jake all very helpful and honest about improvements required to let the property. Will certainly use Cross Keys again in the future....
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Comment on agent fees
Good value (tenant find only service)
Was this helpful? Yes
Apr 18,2017
Minithumbup
Jake Brown
By: 'Marion'
Apr 18,2017
0 people found
this helpful
Thanks to Jake, Megan and the rest of the team on a really successful let. You found me a great tenant and managed the tenancy really well. This was great value for money and worth every penny, prompt call backs and great liaison. I would recommend this team for great friendly service....
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Comment on agent fees
Good, competitive and good value.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Megan Gilmour
By: 'Dave 40's'
Mar 17,2017
0 people found
this helpful
Excellent customer service and very helpful with any enquiries . I would recommend this estate agent for both buying and selling...
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Comment on agent fees
Ok
Was this helpful? Yes
By: Aimee
Mar 17, 2017
View all comments (1)
Thank you very much for your review, I hope you'll be very happy in your new home! ...
Jan 16,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'Molly'
Jan 16,2017
0 people found
this helpful
I have just finalised the paperwork on a rental property from Cross Keys in Mannamead Road, the agents are very informed and professional, the whole experience was stress free and I wish to thank Jake and Megan for their attention to detail and would highly recommend this agency....
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Comment on agent fees
Slightly higher than other agents but the service was tiptop.
Was this helpful? Yes
Nov 15,2016
Minithumbup
Jon Curtis MNAEA
By: 'Danielle'
Nov 15,2016
0 people found
this helpful
Jon was very professional through the process. We ran into a few problems which we weren't happy about but Jon worked hard to get the outcome we hoped for....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (1)
Thanks Danielle for your lovely review. Wishing you all the very best for the future. ...
Nov 12,2016
Minithumbup
Jon Curtis MNAEA
By: 'Yervand and Alice'
Nov 12,2016
0 people found
this helpful
Cross Keys were friendly, easily contactable by telephone & email, flexible when it came to viewings & generally helpful. Would recommend them to friends & family...
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Comment on agent fees
N/A - we were buying.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for your lovely comments, I hope you are happily settled into your new home! ...
Oct 19,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Mature couple'
Oct 19,2016
0 people found
this helpful
Dealt with Jake,Megan & Aimee. Very professional and friendly service from all team involved from purchase to letting. Would recommend....
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Comment on agent fees
Above fees of larger cities ie ; Bristol
Was this helpful? Yes
Aug 12,2016
Minithumbup
By: 'Phillip and Wendy Ellis'
Aug 12,2016
0 people found
this helpful
Aimee was a very profession, courteous and helpful member of staff and continually updated us to ensure a successful completion on our recent property sale. We can do no more than highly recommend Aimee Mitchell and Crosskeys...
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Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Aug 12, 2016
View all comments (1)
Thank you so much for your lovely comments, It was a pleasure dealing with you both! ...
Feb 02,2016
Minithumbup
Jake Brown
Jon Curtis MNAEA
By: 'Steve Ansell'
Feb 02,2016
0 people found
this helpful
I can highly recommend Cross Keys,very proffesional they have always kept me up to date with the progress of my property providing me with tenant feedback and they have been extremely proactive in marketing, comprehensive tenant agreement and photographic record of my property have been provided on completion....
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Comment on agent fees
fees charged were very reasonable and acceptable for the work they have completed.
Was this helpful? Yes
By: Jon Curtis
Feb 04, 2016
View all comments (1)
Thank you Steve for your kind review! We a pleased to have provided you with a good lettings service. ...
Oct 28,2015
Minithumbup
Jon Curtis MNAEA
By: 'paul'
Oct 28,2015
0 people found
this helpful
This was a difficult sale for a number of reasons. The sellers were moving for the first time in 30 years. The buyers were inexperienced and heavily influenced by a young inexperienced and very opinionated trainee estate agent. Jon, Aimee and Craig proved very capable and very helpful. Strongly recommended...
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Was this helpful? Yes
By: Jon Curtis
Oct 29, 2015
View all comments (2)
Thank you so much Paul for your kind review! We wish you all the best in your move up to Gloucester! ...
Jul 18,2015
Minithumbup
Jon Curtis MNAEA
By: 'Ryder'
Jul 18,2015
0 people found
this helpful
We have sold a 2 bed top floor flat. Jon came round and took some great photos then it wasn't long before we were on the market. We have previously been on the market with other agents (larger companies) and found we were not getting the viewings and had no offers. This was not the case with Cross Keys. We had viewings every week and had an offer which we accepted. I feel these agents are more proactive in my experience, easy to get hold of and friendly easy to speak to people. I would recomme...
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Comment on agent fees
Reasonable fees. Have been on the market with agents who have cheaper fees but I believe you get what you pay for
Was this helpful? Yes
By: Aimee
Jul 20, 2015
View all comments (3)
Thank you for your kind words Zoe, I am very happy that we have secured you a buyer! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 0 39 1 72 1 38 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
119 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
104 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
17 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
148 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
21 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
37 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
8 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
0 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile

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Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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