Cross Keys Estates
4.9/5, 1778 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 98% £375 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
162 1 380 8 686 10 461 9 57 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“First time buyer...”

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Aug 17,2023
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Fiona Hardie MNAEA
Jo
By: 'Alisha'
Aug 17,2023
0 people found
this helpful
Cross Keys have been a pleasure to work with for my house purchase, Fiona Hardie has been lovely to liaise with while she navigates me through being a first time buyer, answering any questions I have and providing me with updates. She is very professional ...
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By: Fiona Hardie
Aug 17, 2023
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Hi Alisha, thank you for such a kind review, Myself and Jo really appreciate this. I am very pleased for you and cannot wait to see the transformation in the property. All the best. ...

“Craig, Jack and the Team at Cross Keys have d......”

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Aug 17,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Fiona Hardie MNAEA
By: 'Michaela Baugh'
Aug 17,2023
0 people found
this helpful
Craig, Jack and the Team at Cross Keys have delivered a fantastic service, from initial contact to securing a sale. The photo's and drone footage of our property were beautiful and the feedback from viewings was prompt. We're absolutely delighted that we chose Cross Keys ...
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By: Fiona Hardie
Aug 17, 2023
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Hi Michaela, Thank you for choosing us to market your lovely property. It's such a beautiful property and i am sure the new owners will love it just as much as you did. It really was one of a kind with the view on offer. Myself and Jack appreciate your kind words. ...

“Can not fault Cross Keys both Jack and Jo fro......”

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Aug 16,2023
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Jo
Fiona Hardie MNAEA
By: 'Shelley'
Aug 16,2023
0 people found
this helpful
Can not fault Cross Keys both Jack and Jo from the day Jack came to value our property to the brilliant video and photos showing our house for sale . Leading up to a professional and friendly service by Jo today . 1st class service and would ...
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By: Jo Dawson Lavender
Aug 16, 2023
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Hi Shelley, thank you for your lovely review the whole team takes a lot of pleasure in going over and above at every stage to achieve the every best results for our vendors and buyers ... we wish you every happiness in your new home x ...

“Easy to talk to. Always happy to help not mat......”

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Aug 15,2023
Minithumbup
Lynne Duncan
Millie
By: 'Kavita'
Aug 15,2023
0 people found
this helpful
Easy to talk to. Always happy to help not matter the size of the issue. They keep both tenants and landlord's interests in mind and run a smooth operation it seems....
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By: lynne duncan
Aug 15, 2023
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Thank you Kavita for the lovely review as it is very much appreciated. It lovely to hear that you are happy with our services. Kind Regards Lynne ...

“Highly recommend Jo & all at Crosskeys. We'......”

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Aug 15,2023
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Jo
Fiona Hardie MNAEA
By: 'Rebecca Kat'
Aug 15,2023
0 people found
this helpful
Highly recommend Jo & all at Crosskeys. We've had a short journey with them thanks to their excellent service. I'm extremely impatient, to receive reviews of the viewings almost immediately led to a stress free few weeks. Thank you X...
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By: Jo Dawson Lavender
Aug 15, 2023
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Hi Becky, Thank you so much we take a great pride in our service and helping clients move on the the next chapter in their story whatever it may be. ...

“Cross Keys will make your life easier!...”

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Aug 14,2023
Minithumbup
Lynne Duncan
Millie
By: 'QuinL'
Aug 14,2023
0 people found
this helpful
I have a number of properties across the country and can honestly comment that crosskeys are miles above the rest. Your service is brilliant, you actually manage the property and make life easy. I wish you were national. Special mention to LD, I appreciate everything ...
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By: lynne duncan
Aug 14, 2023
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Hi Quinton, thank you so much for the amazing review as that means a lot to me. Look forward to many more years looking after your property. Kind Regards Lynne ...

“Thanks so much Crosskeys!! Fiona and Jo Jo we......”

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Aug 11,2023
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Fiona Hardie MNAEA
Jo
By: 'Lynne Heap'
Aug 11,2023
0 people found
this helpful
Thanks so much Crosskeys!! Fiona and Jo Jo were absolutely fantastic! I had so many complications with my sale however they worked so hard to finally get me over the line and I can't thank you all enough....
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By: Fiona Hardie
Aug 11, 2023
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Hi Lynne, You're more then welcome! Thank you for such a lovely review. All the best. ...

“Cross Keys Estates have been fantastic with t......”

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Aug 11,2023
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Jo Rees
Craig McMillan Duncan MNAEA MARLA
By: 'Almer'
Aug 11,2023
0 people found
this helpful
Cross Keys Estates have been fantastic with the whole rental process and viewing! Massive thanks to Jo for assisting us all throughout, and Craig for doing an incredible job with the viewing who was very welcoming and highly informative....
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By: Jo Rees
Aug 14, 2023
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Thank you so much for your lovely comments, we wish you lots of luck and happiness in your new home. ...

“A returning customer of Crosskeys, they alway......”

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Aug 11,2023
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Fiona Hardie MNAEA
Jo
By: 'Gavin'
Aug 11,2023
0 people found
this helpful
A returning customer of Crosskeys, they always provide a good service....
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By: Jo Dawson Lavender
Aug 11, 2023
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Hi Gavin, thank you for your kind review its always a pleasure to know people keep coming back to us. ...

“Jack and the team were amazing at selling my ......”

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Aug 10,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Jo
By: 'Helen'
Aug 10,2023
0 people found
this helpful
Jack and the team were amazing at selling my property, forever thankful!!!...
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By: Jack Merriott-McMillan-Duncan
Aug 10, 2023
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That is so lovely, thank you. ...

“Jo, Lynne and Millie have been absolutely ama......”

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Aug 09,2023
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Millie
Jo Rees
By: 'Daisy Blewitt'
Aug 09,2023
0 people found
this helpful
Jo, Lynne and Millie have been absolutely amazing, the smoothest service I have come across yet. Thank you for your help and for accommodating us so quickly....
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By: Jo
Aug 09, 2023
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Hi Daisy, thanks your lovely comments. It is a beautiful property and I am sure you will be very happy there. ...

“Went above and beyond...”

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Aug 09,2023
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Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Cathryn'
Aug 09,2023
0 people found
this helpful
We had a really challenging set of circumstances surrounding our property purchase, and Fiona went above and beyond to ensure that the chain didn't collapse and that we were able to exchange prior to our mortgage expiring. Cross Keys showed real compassion and understanding throughout ...
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By: Fiona Hardie
Aug 09, 2023
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Hi Cathryn, Thank you so much for your lovely review. It most definitely has been a roller-coaster for you both, and I am so pleased we have now exchanged. I wish you all the best and all the happiness in your new home. ...

“The service & customer service provided by cr......”

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Aug 09,2023
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Jo
Asha
By: 'Sarah'
Aug 09,2023
0 people found
this helpful
The service & customer service provided by cross keys was efficient, respectful of our needs....
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By: Jo Dawson Lavender
Aug 09, 2023
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Hi Sarah, thank you for your kind review we love getting a good result for both vendors and buyers and helping them both to move on to the next chapter of their lives. ...

“House sale...”

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Aug 08,2023
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Fiona Hardie MNAEA
Jo
By: 'Robert Hampton'
Aug 08,2023
0 people found
this helpful
Professional and efficient throughout the process , their online portal was a useful tool to track what wss occurring , though to be honest communication by text , email and phone was excellent , I always kept in the loop at every stage . Thank you one and all , would ...
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By: Fiona Hardie
Aug 09, 2023
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Hi Robert, Thank you so much for your kind review. Myself and Jo really appreciate this. We wish you all the best. ...

“Cross Keys have been so helpful and supportiv......”

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Aug 08,2023
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Jo
Asha
By: 'Maddy'
Aug 08,2023
0 people found
this helpful
Cross Keys have been so helpful and supportive to us as first time buyers. They haven't pressured us into doing anything we are not comfortable with and they always welcome questions of which we have many as first time buyers. Jo Dawson is truly wonderful ...
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By: Asha George
Aug 08, 2023
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Thank you so much for your kind review Maddy! It has been a joy helping you through this experience so far and we are glad that you have found us both helpful throughout this process. ...

“Amazing service, Jo was lovely at the viewing......”

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Aug 02,2023
Minithumbdown
Jo Rees
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Jaycie'
Aug 02,2023
0 people found
this helpful
Amazing service, Jo was lovely at the viewing and she has been amazing when it comes to quick responses we have been able to get all of our information submitted and accepted within 24 hours of viewing. No judgement was made, if anything Jo did nothing ...
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By: Jo
Aug 02, 2023
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Thank you for your lovely comments, It is greatly appreciated and I am sure you will be very happy in your new home together. ...

“Really quick and easy process. Great help fro......”

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Aug 02,2023
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Jo Rees
Millie
By: 'Alfie'
Aug 02,2023
0 people found
this helpful
Really quick and easy process. Great help from Jo she made it feel easier and personal....
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By: Millie
Aug 02, 2023
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Hi Alfie, thank you for the lovely review. I wish you luck in your new home! ...

“Perfect house!...”

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Jul 28,2023
Minithumbup
Jo Rees
Lynne Duncan
By: 'Ryan'
Jul 28,2023
0 people found
this helpful
Found us the perfect house with no hassle , Absolutely fantastic service yet again!...
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By: Jo Rees
Jul 28, 2023
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Hi Ryan, thank you so much for the review. We wish lots of luck and happiness in your new home. ...

“Our second move with Cross Keys and cannot pr......”

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Jul 28,2023
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Lynne Duncan
Jo
By: 'Donna'
Jul 28,2023
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this helpful
Our second move with Cross Keys and cannot praise enough for the smooth stress free transition!...
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By: lynne duncan
Jul 28, 2023
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Hi Donna. Thank you for the lovely review. We hope that you and your family will be very happy in your new home. Kind Regards Lynne and Jo ...

“Excellent Service for Renting...”

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Jul 28,2023
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Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Gemma'
Jul 28,2023
0 people found
this helpful
Very good and easy service to get let at the start of the tenancy. All document sent over quickly. Maintenance is usually done quite quickly as well. The only problem we’ve had was out of hours emergency line was not picked up when we ...
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By: lynne duncan
Jul 28, 2023
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Hi Gemma, Thank you for the feedback as this is much appreciated. Glad you are happy living at the property. Kind Regards ...

“Good Service...”

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Jul 28,2023
Minithumbup
Lynne Duncan
Jo Rees
By: 'Stuart'
Jul 28,2023
0 people found
this helpful
We have used Cross Keys to manage our Plymouth property for 4 years and their service has always been good. Prompt communications from Lynne, who also has a great selection of contractors at reasonable rates for the times when minor works have been needed. The fees ...
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By: lynne duncan
Jul 28, 2023
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Thank you Stuart for such a lovely review as this is much appreciated. Kind Regards Lynne and Jo ...

“Special thanks...”

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Jul 27,2023
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Craig McMillan Duncan MNAEA MARLA
Jo Rees
By: 'Karen'
Jul 27,2023
0 people found
this helpful
Very professional and informative. We were kept totally up to date with all aspects during negotiations. We appreciate the extra hours Craig has put in, in order to complete the purchase. Craig has gone above and beyond his role. We would certainly recommend Craig & Cross ...
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By: Craig Duncan
Jul 28, 2023
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Thank you for your kinds words Karen. I am so pleased that you have secured the property of your dreams! ...

“Exceptional team. I had a fabulous time with ......”

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Jul 24,2023
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Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Jincy George'
Jul 24,2023
0 people found
this helpful
Exceptional team. I had a fabulous time with cross keys estates. Very supportive and prompt replies....
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By: lynne duncan
Jul 24, 2023
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Thank you Jincy for the loveley review. It has been a pleasure having you as a tenant. We wish you all the happiness in your new home. Kind regards Lynne and Craig ...

“From the viewing of the property and descript......”

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Jul 20,2023
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Jo Rees
By: 'Henry'
Jul 20,2023
0 people found
this helpful
From the viewing of the property and description, it was a top-notch experience...
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By: Ghulam Khan
Jul 24, 2023
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Hi Henry, Many thanks for your lovely review, myself and the whole Cross Keys team wish you luck in your new home ...

“I have had an excellent service from cross ke......”

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Jul 20,2023
Minithumbup
Lynne Duncan
Jo Rees
By: 'Rachael Hosgood'
Jul 20,2023
0 people found
this helpful
I have had an excellent service from cross keys, they came recommended from a close family member, and I would confidently recommend them to my friends and other family members. Lynne, Jo and the team have always been on hand to support and answer queries ...
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By: lynne duncan
Jul 21, 2023
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Thank you Rachael for such a lovely review as it is very much appreciated. Hopefully we may be able to help again in the future. Kind Regards Lynne and Jo ...

“Exceptional service above and beyond from Fio......”

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Jul 18,2023
Minithumbup
Fiona Hardie MNAEA
Craig McMillan Duncan MNAEA MARLA
By: 'Louise'
Jul 18,2023
0 people found
this helpful
Exceptional service above and beyond from Fiona Hardie . True professional....
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By: fiona
Jul 18, 2023
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Hi Louise, Thank you for leaving such a lovely review. I wish you all the best. ...

“Cross Key Estates were so helpful and went ou......”

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Jul 16,2023
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
Asha
By: 'Ceri'
Jul 16,2023
0 people found
this helpful
Cross Key Estates were so helpful and went out of their way to help us purchase the property. Fantastic customer service! Highly recommend. Superb!...
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“Fantastic service...”

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Jul 10,2023
Minithumbup
Fiona Hardie MNAEA
By: 'Happy Customer'
Jul 10,2023
0 people found
this helpful
Fantastic service by Fiona Hardie, Rob Down, Fiona Wetton and the rest of the sales team whose names I sadly currently can't recall. Couldn't have asked for better service throughout the whole process! The team were always happy to answer every question or query and ...
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By: Fiona
Jul 10, 2023
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Hi Vanda, thank you for your kind words. Myself and Rob really appreciate this. Hopefully , we will speak soon! All the best ...

“I can't thank Fiona and the Cross Keys team e......”

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Jul 07,2023
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Lew and Georgie'
Jul 07,2023
0 people found
this helpful
I can't thank Fiona and the Cross Keys team enough.... After losing out on 2 properties previously with other local estate agents, due to very poor communications and not being forthcoming with property and sellers information, we were deflated with our next home search and lost ...
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By: Fiona
Jul 10, 2023
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Hi Lewis, Myself and Cross keys would like to say thank you for leaving this lovely review. We wish you all the best in your new home! It's beautiful! ...

“I wish to express my sincere thanks and compl......”

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Jul 04,2023
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'richard'
Jul 04,2023
0 people found
this helpful
I wish to express my sincere thanks and complete satisfaction for the exceptional service provided by Cross Keys Estates and two of it’s outstanding employees. This is the third occasion I’ve engaged this company to act on my behalf. As a recurring client, ...
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By: fiona
Jul 05, 2023
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Hi Richard, Myself and Rob would like to say thank you for leaving such a kind review. This is very appreciated. Speak soon ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(358)
Staff picture Fiona Hardie MNAEA
(321)
Staff picture Jo Rees
(279)
Staff picture Lynne Duncan
(211)
Staff picture Craig McMillan Duncan MNAEA MARLA
(165)
Staff picture Jo
Staff picture Asha
Staff picture Katherine
(28)
Staff picture Joanne
Staff picture Millie
Staff picture Jonathan
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents


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Cross Keys Estates