Cross Keys Estates
4.9/5, 1328 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £30,800,000
Lettings 99% 98% £375 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 0 242 5 553 6 356 4 38 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Fast, efficient, brilliant !...”

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May 17,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Chris'
May 17,2022
0 people found
this helpful
Today is Tuesday - I found the property last Saturday and have just heard that I have been successful. Outstanding service in every respect. Fast, courteous, efficient - brilliant !...
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By: Jackson Selby
May 17, 2022
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Thank you for your kind comments Chris, i am glad that out service was helpful to you! ...

“This is the first of my properties that I hav......”

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May 16,2022
Minithumbup
Jo Rees
Jackson
By: 'Robin'
May 16,2022
0 people found
this helpful
This is the first of my properties that I have advertised through Cross Keys after they were recommended to me by a friend. To say that the experience has been a dream is an understatement. I have used other agents in the past and ended ...
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By: Jo Rees
May 16, 2022
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Thank you for taking the time to write this review we really do appreciate it. ...

“Fantastic agents for us as landlord...”

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May 13,2022
Minithumbup
Jo Rees
Lynne Duncan
By: 'Mark'
May 13,2022
0 people found
this helpful
Fantastic agents for us as landlord who just get on with the job and communicate when necessary. Please don’t change anything....
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By: Jackson Selby
May 19, 2022
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Thank you for the lovely comments Mark, Jo, Lynne and I appreciated the feedback. ...

“Very happy, would definitely recommend...”

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May 13,2022
Minithumbup
Jo Rees
Lynne Duncan
By: 'Aggi'
May 13,2022
0 people found
this helpful
We have used Cross Keys for a fu management service on a property we own in Plymouth. Their service has been second to none, we are very happy with the regular contact and feel as if we are being kept fully up to date on ...
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By: lynne duncan
May 16, 2022
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Thank you Aggie for the lovely comment. It has been a pleasure helping out with your property.Kind Regards Lynne and Jo ...

“Excellent and prompt service, with plenty of ......”

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May 10,2022
Minithumbup
Jo Rees
Jackson
By: 'PL3'
May 10,2022
0 people found
this helpful
Excellent and prompt service, with plenty of interest generated for a tenant only find. Very good discussion with Jo on the final tenants to select. Final paperwork handled quickly to achieve early start of tenancy. Will use again....
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By: Jo Rees
May 13, 2022
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Thank you so much for your review. Always a pleasure working with and look forward to doing so again in the future. ...

“Jackson and Jo were extremely helpful, always......”

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May 06,2022
Minithumbup
Jackson
Jo Rees
By: 'em and jake'
May 06,2022
0 people found
this helpful
Jackson and Jo were extremely helpful, always quick to respond or pick up the phone, always keeping us informed, making the whole process quick and easy!...
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By: Jo Rees
May 13, 2022
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Thank you for taking the time to leave this review, we are very grateful. ...

“I was very happy with every part of the proce......”

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May 06,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Anne-Marie'
May 06,2022
0 people found
this helpful
I was very happy with every part of the process from viewing to collecting the keys. The Cross Keys team were great. Many thanks to Lynne, Jackson , Jo and the rest of the team....
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“Very profession and very quick in helping us ......”

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May 06,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Karl'
May 06,2022
0 people found
this helpful
Very profession and very quick in helping us get what we needed. 100% would recommend to anyone and everyone great service....
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By: lynne duncan
May 06, 2022
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Thank you for the lovely review as its very much appreciated. We are sure you you will love your new home and be very happy. We look forward to meeting you both. Kind Regards Lynne and Jackson ...

“Absolutely terrific agents, completely thorou......”

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May 05,2022
Minithumbup
Fiona Hardie MNAEA
By: 'Zara'
May 05,2022
0 people found
this helpful
Absolutely terrific agents, completely thorough and vociferous in their approach, so kind and caring and on the ball, can't speak highly enough of the service. They stuck with me throughout and got me to the end and got me a sale, special thanks to the ...
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By: Fiona Hardie
May 05, 2022
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Hi Zara, Thank you for such a lovely review. We wish you all the best :) ...

“Cross keys have been amazing throughout this ......”

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Apr 30,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Danielle'
Apr 30,2022
0 people found
this helpful
Cross keys have been amazing throughout this experience. I wouldn't want to use another agency if I needed too. Been amazing....
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By: Jackson Selby
May 19, 2022
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Thank you for the lovely comments Danielle, the team and i are glad that our services have helped you find your new home! ...

“Thank you so much for the Amazing Team that h......”

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Apr 24,2022
Minithumbup
Jackson
Craig McMillan Duncan MNAEA MARLA
By: 'Carla Mariano'
Apr 24,2022
1 people found
this helpful
Thank you so much for the Amazing Team that helped me and supported me so professionally, kindly and friendly: Jackson, Craig, Lynne and Tom, Thank you ever so much!!...
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By: Jackson Selby
May 19, 2022
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Thank you for the lovely feedback Carla! The team and i wish you all the best in the future, and hope that you are settling in well! ...

“Excellent service. Nothing but helpful throug......”

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Apr 21,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Keith Wardle'
Apr 21,2022
0 people found
this helpful
Excellent service. Nothing but helpful throughout my tenancy. When my circumstances changed they were pro active and made the process seamless. Definitely recommend their company....
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By: lynne duncan
Apr 21, 2022
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Thank you Keith for the lovely comment as it is really appreciated. We wish you all the best for the future. Kind Regards Lynne and Jackson ...

“Brilliant customer service and experience...”

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Apr 17,2022
Minithumbup
Fiona Hardie MNAEA
Katherine Lane
By: 'Sophie Byrne'
Apr 17,2022
0 people found
this helpful
Brilliant customer service and experience with the cross keys team but in particular special mention to Fiona Hardie. Often spoke to Katherine on the phone also and was always so friendly and willing to help. The process was so smooth, infact some may say too ...
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By: Fiona Hardie
Apr 19, 2022
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Hi Sophie, Thank you for such a lovely review. I'm so pleased that you had a smooth experience and of course would love to see the renovation once the works have been completed. I am sure we will speak soon :) ...

“A professional team at your side all the way.......”

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Apr 06,2022
Minithumbup
Fiona Wetton
Jack Merriott MNAEA MARLA
By: 'Hunter'
Apr 06,2022
0 people found
this helpful
A professional team at your side all the way. I bought my first property with Cross Keys and they acted as letting agents for 10 years. The sale process was seamless. I am only sad that the property I subsequently bought was not handled by them. ...
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“Great Service!...”

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Apr 04,2022
Minithumbup
Fiona Hardie MNAEA
Jack Merriott MNAEA MARLA
By: 'Rebecca'
Apr 04,2022
0 people found
this helpful
Really great communication from Cross Keys throughout our house purchase. Special thanks to Danielle Gibbons, who was informative and kept us on the loop at every stage of the process....
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“Called to enquire about a lettings property. ......”

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Mar 29,2022
Minithumbdown
By: 'D English'
Mar 29,2022
0 people found
this helpful
Called to enquire about a lettings property. First and only question 'do you have children?' Advised yes. Placed on hold. Man came back seconds later 'all viewings booked.' I mean is this even legal?. Sorry but it's not professional in any capacity....
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“Fantastic agents. Professional, personalised ......”

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Mar 24,2022
Minithumbup
Fiona Wetton
Tyler Sidney
By: 'Miss Travis'
Mar 24,2022
0 people found
this helpful
Fantastic agents. Professional, personalised service. They know the market inside out and deal with queries quickly and efficiently. Wouldn't hesitate to recommend!...
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By: Tyler
Mar 30, 2022
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Thankyou! ...

“Outstanding *****Having met with Lynne for ......”

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Mar 24,2022
Minithumbup
Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'RW'
Mar 24,2022
0 people found
this helpful
Outstanding ***** Having met with Lynne for a viewing today and then Craig & Jackson at the Stoke cross keys office I cannot recommend the team highly enough. Personable and understanding. Listened, and met my requirements for a rental property. I am picking up the keys to ...
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By: lynne duncan
Mar 25, 2022
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Thank you Ryan for the amazing review. It has been a pleasure helping you with the property. I hope that the move in goes well and that you will be very happy there. Kind Regards Lynne, Jackson and Craig ...

“An excellent service was provided by Lynne Du......”

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Mar 23,2022
Minithumbup
Lynne Duncan
Jackson
By: 'Mike'
Mar 23,2022
0 people found
this helpful
An excellent service was provided by Lynne Duncan soon after the tenants moved in. It became apparent that the shower was inoperative. Lynne immediately organised for an electrician to visit the property assess the situation and arrange for the installation of a new shower. Everything ...
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By: lynne duncan
Mar 23, 2022
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Thank you Mike for the lovely comment as its very much appreciated. The tenant is really happy in the property and was please with the new shower. Kind Regards Lynne ...

“Cross Keys Estates consistently provided us w......”

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Mar 22,2022
Minithumbup
Jackson
Craig McMillan Duncan MNAEA MARLA
By: 'Mike'
Mar 22,2022
0 people found
this helpful
Cross Keys Estates consistently provided us with an excellent service, from organising the purchase of a two bedroom apartment, through to successfully finding a tenant to rent that apartment. Jackson constantly updated us with the viewings made by perspective tenants, the subsequent feedback and was ...
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“Fantastic service. We enquired about a prope......”

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Mar 22,2022
Minithumbup
Jackson
Jack Merriott MNAEA MARLA
By: 'Stephanie'
Mar 22,2022
0 people found
this helpful
Fantastic service. We enquired about a property to let which wasn’t dog friendly unfortunately but Jack said there was another one available that hadn’t gone on the market. He needed to check with the landlord if he’d accept a dog. He came ...
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“Quick and easy stress free move achieved with......”

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Mar 22,2022
Minithumbup
Jackson
Craig McMillan Duncan MNAEA MARLA
By: 'John Woodley-Rennie'
Mar 22,2022
0 people found
this helpful
Quick and easy stress free move achieved with the help of Jackson, Lynne, Craig, Tom and Jack. Thanks everyone at cross keys estates....
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By: Jackson Selby
May 19, 2022
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Thank you for your lovely comments, it is highly appreciated! ...

“Crosskeys are Very efficient. Lovely friendl......”

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Mar 18,2022
Minithumbup
Katherine Lane
Liam Walters
By: 'Jayne'
Mar 18,2022
0 people found
this helpful
Crosskeys are Very efficient. Lovely friendly staff. The pictures and presentation of the flat was great. They tried and got me the best selling price. This is the second time I've sold with them as I sold a different property before, It's the only estate ...
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“Fiona Hardie and the team Jon, Rob , Danielle......”

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Mar 16,2022
Minithumbup
Fiona Hardie MNAEA
By: 'Alex'
Mar 16,2022
0 people found
this helpful
Fiona Hardie and the team Jon, Rob , Danielle and Katherine, Tyler and Liam were extremely professional knowledgable. Answered any questions I had and nothing was a bother. I was a first time buyer so understandably had many questions. Fiona helped guide me through the process ...
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By: fiona hardie
Mar 16, 2022
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Hi Alex, Thank you for such a lovely review, Myself and team appreciate this. We wish you all the best in your new home. :) ...

“Thank you...”

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Mar 09,2022
Minithumbup
Jackson
Craig McMillan Duncan MNAEA MARLA
By: 'hassan'
Mar 09,2022
0 people found
this helpful
Thank you so much, folks. I wouldn't be able to make it without your help. You are very professional and so lovely. Super special thanks to Jackson and Craig, not to forget Lynne, Jack, and Tom....
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“Just to say thank you so much to Graig, Tom, ......”

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Mar 08,2022
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Fiona Wetton
By: 'Jurate'
Mar 08,2022
0 people found
this helpful
Just to say thank you so much to Graig, Tom, Lynn and all others who works in Agency Cross Keys and helped us today-thank you to Fiona Wetton and all her lovely team too!!!We experienced a lot of support, and very quick and kind ...
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By: Fiona Wetton
Mar 16, 2022
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Hi Jurate Thank you so much for your kind comments, you are very welcome. We hope you will be very happy in your new home. Best wishes Fiona ...

“Just to say thank you to Fiona Westton, Jacks......”

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Mar 08,2022
Minithumbup
Jackson
Fiona Wetton
By: 'Jurate'
Mar 08,2022
0 people found
this helpful
Just to say thank you to Fiona Westton, Jackson and all others who helped us today in Cross Keys Estate office.We have experieced such a lovely support and help!! And also thanx to Fiona for nice cup of tea!!...
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“Helpful and professional agents, they email b......”

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Mar 03,2022
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Lynne Duncan
By: 'Hannah'
Mar 03,2022
0 people found
this helpful
Helpful and professional agents, they email back very quickly whenever we had a query and rent us a lovely house....
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By: lynne duncan
Mar 24, 2022
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Thank you Hannah for the review as it is really appreciated. Hope that you are happy in your new home. Kind Regards The Lettings team ...

“Brilliant service by Cross Keys!...”

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Mar 02,2022
Minithumbup
Tyler Sidney
By: 'DC'
Mar 02,2022
0 people found
this helpful
Brilliant service by Cross Keys, they got us in quickly for a viewing and were easy to communicate with as we offered and progressed with our purchase. They were quick to relay any questions we had to the vendors and communication again was excellent. We ...
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By: Tyler
Mar 16, 2022
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Thankyou. ...

“The whole experience was smooth and I was rea......”

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Mar 01,2022
Minithumbup
Jackson
Craig McMillan Duncan MNAEA MARLA
By: 'ogunnaike'
Mar 01,2022
0 people found
this helpful
The whole experience was smooth and I was really happy . From booking for viewing to the agent who showed me around ( Jackson if I am right) was wonderful. I was constantly updated on every stage ( thanks to Craig Mcmillian and lynne. Craig was very professional ...
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Staff picture Jack Merriott MNAEA MARLA
(243)
Staff picture Rob Down MNAEA
(264)
Staff picture Craig McMillan Duncan MNAEA MARLA
(56)
Staff picture Jo Rees
(163)
Staff picture Fiona Hardie MNAEA
(155)
Staff picture Lynne Duncan
(126)
Staff picture Katherine Lane
(74)
Staff picture Jackson
Staff picture Fiona Wetton
(30)
Staff picture Tyler Sidney
Staff picture Liam Walters
Staff picture Jo
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates