Cross Keys Estates
5/5, 1843 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction
Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 98% £375 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
169 2 399 8 709 10 472 9 61 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Rent...”

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Jul 19,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Amy
By: 'Oluwafemi Afolarin'
Jul 19,2024
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I had an amazing experience with Crosskeys The process was seamless The staffs are very nice...
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“Rent...”

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Jul 19,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Amy
By: 'Oluwafemi Afolarin'
Jul 19,2024
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I had an amazing experience with Crosskeys The process was seamless The staffs are very nice...
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By: Amy Coubrough
Jul 19, 2024
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Thank you so much for your lovely review Femi! We hope you're happy in your new home :) ...

“The team are very friendly, calm and thorough......”

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Jul 18,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Susannah'
Jul 18,2024
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The team are very friendly, calm and thorough. Excellent local knowledge. Feels good to be doing business with them....
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By: Fiona
Jul 22, 2024
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Hi Susannah, thank you for such a lovely review. Its really appreciated. ...

“Regular viewings, accepted offer just after a month...”

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Jul 16,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Daniel'
Jul 16,2024
0 people found
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Regular viewings, our house was sold in just over a month which is great. The dashboard was a great way to collate information for ease of access....
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By: Fiona Hardie
Jul 18, 2024
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Hi Daniel, thank you for leaving such a kind review. Myself and Jo are pleased we could help. Thank you! ...

“Excellent Cross Keys 5 Star Rating...”

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Jul 16,2024
Minithumbup
Lynne Duncan
Millie
By: 'Shona'
Jul 16,2024
0 people found
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5 Stars for Cross Keys Estates are an excellent agent for letting my property through. They keep me well informed on the requirements of the tenant and what's needed to keep the property to a good standard for the letting market. After a recent issue with ...
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By: lynne duncan
Jul 17, 2024
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Thank you so much for the lovely review, its a pleasure working with you. ...

“Very consistent communication throughout the ......”

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Jul 16,2024
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Katherine
Lynne Duncan
By: 'E & B'
Jul 16,2024
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Very consistent communication throughout the whole process - thank you :)...
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By: Katherine Hart
Jul 17, 2024
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Hi Emma, Glad you are happy and we hope you have a smooth move and settle in well. Thank you ...

“One of the best of its kind, the staff are wo......”

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Jul 15,2024
Minithumbup
Katherine
Craig McMillan Duncan MNAEA MARLA
By: 'Afekhare Solomon'
Jul 15,2024
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One of the best of its kind, the staff are wonderful, very understanding, their level of professionalism is outstanding, with their level of hospitality, I consider them to be the best house letting agency in Plymouth...
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By: Katherine Hart
Jul 15, 2024
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Hi Soloman, Thank you for your review. We are glad you are happy and hope your move goes well. ...

“We have had the most amazing experience! Help......”

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Jul 15,2024
Minithumbup
Amy
Katherine
By: 'Emma'
Jul 15,2024
0 people found
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We have had the most amazing experience! Helped by the friendly and professional team every step of the way. They have been so efficient and prompt with all of their instructions and responses, getting us from viewing the property to picking up the keys in ...
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By: Katherine Hart
Jul 15, 2024
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Hi Emma, We are so glad you've had a great experience and that we could help you find a new home. Hope you settle in well! ...

“I’m pleased with the service we received from......”

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Jul 15,2024
Minithumbup
Amy
Katherine
By: 'Oluwadolapo'
Jul 15,2024
0 people found
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I’m pleased with the service we received from the Agents they well trained and qualified they respect your opinion and work things out in your own budget I couldn’t have ask for more… the property we currently renting is what I have been ...
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By: Amy Coubrough
Jul 15, 2024
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Thank you so much for your lovely review!! I hope you and your family will be very happy in your new home :)! ...

“We had a brilliant experience from the very f......”

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Jul 15,2024
Minithumbup
Amy
Katherine
By: 'David'
Jul 15,2024
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We had a brilliant experience from the very first phone call straight through to the end of the moving in process. All the staff we met were very helpful and friendly and made it feel like an exciting time for us as moving home should ...
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By: Amy Coubrough
Jul 15, 2024
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Thank you so much for leaving us a review! It was lovely meeting you both and we hope your move goes as smoothly as can be! ...

“Extremely grateful family!...”

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Jul 03,2024
Minithumbup
Katherine
Craig McMillan Duncan MNAEA MARLA
By: 'Danielle'
Jul 03,2024
0 people found
this helpful
Couldn't fault anything or anyone that we have dealt with at Cross Keys. They have gone above and beyond for me and my family to get us a gorgeous family home and we are excited for our new start. Thank you to Katherine, Lynne and ...
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By: Katherine Hart
Jul 04, 2024
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Hi Danielle, thank you for your kind words and we are so glad we have managed to find you the perfect home! Hope the move all goes well ...

“Good Team at cross keys...”

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Jul 02,2024
Minithumbup
Asha
Jonathan
By: 'Luke'
Jul 02,2024
0 people found
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Great team with good communication during the whole process, from viewings to the buying process. Jonathan was very accommodating for fitting me in for a viewing for a property which i am now buying, for that ia m thankful. Asha is amazing and patient with ...
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By: Asha
Jul 02, 2024
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Thank you for leaving such a lovely review Luke! Myself and Jon are so pleased that you have found us both helpful during the buying process. Wishing you all the best moving forward! :) ...

“Very pleased with their service, I was kept i......”

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Jun 28,2024
Minithumbup
Jo
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'ValerieS'
Jun 28,2024
0 people found
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Very pleased with their service, I was kept informed promptly throughout the process, and they were always very helpful....
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“Outstanding and Personable Service!...”

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Jun 28,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Julia'
Jun 28,2024
0 people found
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My husband and I are so pleased with the outstanding service we've received from Cross Keys. We were extremely impressed with the consistent excellent communication, high level of professionalism as well as warmth and encouragement during a potentially stressful time of selling our property. Thank ...
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“Absolutely superb from start to finish! I can......”

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Jun 27,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Adrian Stroud'
Jun 27,2024
0 people found
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Absolutely superb from start to finish! I cannot single out any of the Crosskeys staff as they have all excelled themselves making our sale as pain free as possible. If anyone is thinking of selling their property don't look any further for a professional, patient ...
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“First Class Sales Service...”

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Jun 26,2024
Minithumbup
Fiona Hardie MNAEA
Jonathan
By: 'Executors of Margaret Dolan'
Jun 26,2024
0 people found
this helpful
Cross Keys Estates did an excellent professional job of selling my late mother's house. Their valuation was spot-on, and their sales strategy resulted in lots of potential buyers viewing the property. Communication throughout the whole process was frequent and informative....
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By: Fiona
Jun 26, 2024
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Hi John, Thank you for such a lovely review. Myself and Jonathan appreciate this. We wish you and your brother all the best. Thank you for choosing Cross Keys :) ...

“Erme Gardens - Fiona...”

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Jun 20,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Erme Gardens'
Jun 20,2024
0 people found
this helpful
Fiona has been absolutely fantastic for us with the sale of the property, her communication, support and guidance through the process has been exemplary, as first time sellers we were nervous but she explained the process and ensured we were kept up to date. At ...
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By: Fiona
Jun 26, 2024
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Thank you for such a kind review. I am pleased it was a smooth process and i wish you all the best. ...

“The purchasing process has been made so easy ......”

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Jun 17,2024
Minithumbup
Asha
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Ellie'
Jun 17,2024
0 people found
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The purchasing process has been made so easy with Crosskeys. Asha has helped me through each stage and has been so attentive and helpful. Really made things for me as a first time buyer smooth and enjoyable. Definitely recommend!...
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By: Asha
Jun 18, 2024
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Thank you so much for such a lovely review, I appreciate this massively! We are so pleased to have made this process easier for you, it has been a pleasure ...

“Crosskeys estate staff were very professional......”

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Jun 12,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Katherine
By: 'Emmanuel'
Jun 12,2024
0 people found
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Crosskeys estate staff were very professional and kind. Very helpful wonderful people...
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“Crosskeys estate staff were very professional......”

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Jun 11,2024
Minithumbup
Amy
Lynne Duncan
By: 'Aduragbemi'
Jun 11,2024
0 people found
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Crosskeys estate staff were very professional and kind. Amy and Lynne were very supportive and reassuring throughout the entire process....
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“Less stressful way to buy/sell home in Plymouth......”

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Jun 11,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Mirela'
Jun 11,2024
0 people found
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We are not from Plymouth and organizing everything to buy a flat from far away can be difficult and distressing. Luckily we had the good fortune to meet Jo and Fiona from Cross Keys Estates and everything proved a lot less complicated. Jo and Fiona ...
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By: Jo Dawson Lavender
Jun 11, 2024
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Hi, Thanks for your lovely review, it is amazing to know our hard work is appreciated and that we really make a difference to our clients by going the extra mile. ...

“The whole sales team worked very hard with my......”

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Jun 10,2024
Minithumbup
Jo
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Wendy'
Jun 10,2024
0 people found
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The whole sales team worked very hard with my sale. The sales information produced was excellent, the marketing first rate and Jo helped the sale through to the end. Mine was a complicated transaction but Jo was always on hand to help me and keep ...
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By: Jack Merriott-McMillan-Duncan
Jun 10, 2024
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Thank you you for your custom again and it was as always a pleasure to act as your agent. We look forward to helping you with your next transaction. ...

“We received an excellent service from the Cro......”

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Jun 03,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Jill'
Jun 03,2024
0 people found
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We received an excellent service from the Cross Keys team who kept us up to date throughout the process and dealt with any queries promptly. Definitely 10/10....
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By: Fiona Hardie
Jun 04, 2024
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Hi Jill, thank you for such a lovely review. Myself and Jack really appreciate your kind words. All the best moving forward. ...

“My wife and I recently sold a house using Cro......”

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May 30,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
Asha
By: 'Martin'
May 30,2024
0 people found
this helpful
My wife and I recently sold a house using Cross Keys Estates. I was a bit concerned when the last tenant declared that she was leaving the house when we were due to be away on vacation. This was not a problem. Cross Keys stepped ...
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By: Asha
Jun 04, 2024
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Thank you for your lovely review Martin! It was a pleasure working on the sale of your property and we are so pleased that you've had such a positive experience from start to finish. Wishing you all the best! :) ...

“Can't Recommend Highly Enough - the team are ......”

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May 30,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Amy'
May 30,2024
0 people found
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Can't Recommend Highly Enough - the team are absolutely brilliant, reassuring and efficient, no messing around!...
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By: Jo Dawson Lavender
May 30, 2024
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Thank you for your lovely review ... we are all so pleased for you that we got such a great response to your flat and a good price from a very proactive buyer ... amazing result all round ...

“Excellent, really great team to deal with and......”

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May 23,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Katherine
By: 'Nadine'
May 23,2024
0 people found
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Excellent, really great team to deal with and made my journey of finding a new home to rent super easy!...
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By: Katherine Hart
Jun 04, 2024
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Hi Nadine, I am so please you had such a good experience and hope you are settling in well. ...

“Amazing!...”

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May 23,2024
Minithumbup
Amy
Katherine
By: 'William'
May 23,2024
0 people found
this helpful
I can't thank Amy and the team enough for making our move so enjoyable. The team were always on hand to make sure the whole process ran smoothly and kept us up to date with everything we needed to know through the whole process. Moving ...
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By: Amy Coubrough
Jun 04, 2024
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Thank you so much for your lovely review - we hope you're settling in well and enjoying your new home! ...

“Gentleman Jack, He's Got Your Back...”

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May 21,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Angela'
May 21,2024
0 people found
this helpful
Spoke to a gentleman called Jack on the telephone regarding viewing a property in Plymouth. Lovely chap , very knowledgeable about the Plymouth area, gave lots of useful information regarding the property and about Plymouth Life. Felt reassured and that he cared about us as buyers. ...
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“Asha was a great estate agent!! She was very ......”

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May 19,2024
Minithumbup
Asha
Fiona Hardie MNAEA
By: 'Samuel Critchley'
May 19,2024
0 people found
this helpful
Asha was a great estate agent!! She was very helpful, kind and always had time to talk and help me go over things! Nothing was too much and she made time! Buying my first house was a stressful time, but I’m convinced Asha made ...
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By: Asha
May 20, 2024
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Thank you for such a lovely review Sam! I am so pleased that I have been able to help & that you had a positive experience buying your very first home! We wish you the very best and hope you enjoy these next years in your lovely home :) ...

“Very helpful, friendly and professional service...”

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May 17,2024
Minithumbup
Amy
Katherine
By: 'Sean'
May 17,2024
0 people found
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Very helpful, friendly and professional service from everyone at Cross Keys, helped me get into a rental property quickly and with no fuss....
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By: Katherine Hart
May 17, 2024
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Hi Sean, so glad you have had such a positive experience and that we could help you find the perfect property for you! ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(369)
Staff picture Fiona Hardie MNAEA
(347)
Staff picture Lynne Duncan
(222)
Staff picture Craig McMillan Duncan MNAEA MARLA
(175)
Staff picture Jo
Staff picture Katherine
(43)
Staff picture Asha
Staff picture Joanne
Staff picture Amy
Staff picture Jonathan
Staff picture Millie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates