Cross Keys Estates
4.9/5, 1355 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £30,800,000
Lettings 99% 98% £375 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 1 255 6 561 6 359 5 38 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Everyone I dealt with was professional and ea......”

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Jul 04,2022
Minithumbup
Jackson
Tom Duncan DipDEA
By: 'Mark'
Jul 04,2022
0 people found
this helpful
Everyone I dealt with was professional and easy to communicate with. Thanks to the entire team for making my first time renting experience a great one!...
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“The whole team have been incredibly helpful t......”

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Jun 30,2022
Minithumbup
Rob Down MNAEA
Tyler Sidney
By: 'Kathy'
Jun 30,2022
0 people found
this helpful
The whole team have been incredibly helpful throughout our sale, a huge thanks to Rob, Tyler, Liam, Fiona, Fiona and Jo for keeping us informed and getting our sale through quickly!...
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By: Tyler
Jul 01, 2022
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Thankyou. ...

“The Dream Team......”

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Jun 30,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Ifunanya'
Jun 30,2022
0 people found
this helpful
Such a delight working with this team! I spent months searching for a place and had the unfortunate experience of meeting a few rude agents. From the minute I crossed paths with this team up until now, they have been nothing but outstanding. I viewed ...
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“Sold my home quickly and efficiently, have be......”

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Jun 30,2022
Minithumbup
Fiona Hardie MNAEA
Tyler Sidney
By: 'Happy Seller'
Jun 30,2022
0 people found
this helpful
Sold my home quickly and efficiently, have been kept in the loop throughout the sale. Would highly recommend Cross Keys. Thanks to Fiona’s, Tyler, Liam, Jack, Jo and all involved...
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By: fiona hardie
Jul 01, 2022
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Hi , thank you for such a lovely review. We all really appreciate this. ...

“Fantastic service. We have felt supported thr......”

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Jun 29,2022
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Wetton
By: 'Emma’s'
Jun 29,2022
0 people found
this helpful
Fantastic service. We have felt supported throughout. Nothing has been to much trouble. A very friendly ran business. Thank you to all involved and who have helped us...
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By: Jack Merriott
Jun 29, 2022
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Thank yo so much for your kind words. We do strive for excellence and hope that this shows. ...

“I'm beyond pleased with all the Crosskeys sta......”

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Jun 28,2022
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Jackson
By: 'Shirin'
Jun 28,2022
0 people found
this helpful
I'm beyond pleased with all the Crosskeys staff- professional, supportive and swiftly dealt with all my queries/issues every step of the way. I highly recommend this agency because they genuinely do care about both landlords and tenants. I will now be living in my ...
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By: Craig Duncan
Jun 28, 2022
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Thank you so much for your positive comments Shirin! You were also a great person to deal with and if we asked for something we got it quickly....I hope you and your family love living at the property. ...

“Cross Keys estate agents are certainly the ve......”

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Jun 28,2022
Minithumbup
Fiona Hardie MNAEA
Fiona Wetton
By: 'Judy Tyerman'
Jun 28,2022
0 people found
this helpful
Cross Keys estate agents are certainly the very best you could ask for. Fiona Hardie and all the team have been so very supportive and helpful throughout the process of selling my property. Altogether top quality! Thank you to all of you....
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By: fiona hardie
Jul 01, 2022
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Hi Judy, Thank you for such a lovely review. Myself and Fiona Wetton really appreciate this. We wish you all the best. ...

“Excellent service throughout, thank you so mu......”

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Jun 27,2022
Minithumbup
Jackson
Jo Rees
By: 'Diallo'
Jun 27,2022
0 people found
this helpful
Excellent service throughout, thank you so much with everything and I appreciate just how easy you guys made the process!...
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By: Jo Rees
Jun 28, 2022
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Thank you for your lovely comments. We do hope you enjoy your new home. ...

“Jackson Lynne and Jo made the process of movi......”

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Jun 24,2022
Minithumbup
Jackson
Jo Rees
By: 'Stephen'
Jun 24,2022
0 people found
this helpful
Jackson Lynne and Jo made the process of moving into our first home extremely easy and smooth, and were there to help throughout the entire process. Very happy!...
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By: Jackson
Jun 25, 2022
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Thank you Stephen for the kind comments, myself, Jo and Lynne are glad that we have made the process easy for you! ...

“Friendly, professional and attentive service. Very happy!...”

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Jun 24,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Emily'
Jun 24,2022
0 people found
this helpful
My partner and myself have been searching for our first place to live together for a while now, and as soon as we saw this property we loved it. As soon as I called to enquire I was met with such a friendly and professional ...
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By: Jackson
Jun 25, 2022
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Thank you for the lovely comments Emily, we are happy to have helped you and Jake to find the place for you! ...

“Outstanding!...”

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Jun 22,2022
Minithumbup
Fiona Hardie MNAEA
Jack Merriott MNAEA MARLA
By: 'Chris Maccullie'
Jun 22,2022
0 people found
this helpful
Honest, down to earth and trustworthy! I came across Cross Keys many years ago when I put a ridiculously low offer in on a house they were selling. The response made me think that when I came to sell my property, Cross Keys were the ...
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By: Jack Merriott
Jun 22, 2022
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Thank you, I love going that extra mile for clients and don't forget we have to make the properties look great for maximum interest. Thank you again for you review, they all mean a great deal to me and to the whole team at Cross Keys. ...

“In a very hard time of my living and looking ......”

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Jun 17,2022
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'Wayne Russell'
Jun 17,2022
1 people found
this helpful
In a very hard time of my living and looking for a home Craig, Jo and Jackson at cross keys estates have really mad things simple. They clearly laid out the process and adapted to my quicker than usual time frame with ease. They even ...
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By: jo
Jun 17, 2022
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Thank you so much for your taking the time to leave us a review. We really do appreciate it. ...

“First Class Service...”

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Jun 17,2022
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Jack Merriott MNAEA MARLA
By: 'E'
Jun 17,2022
0 people found
this helpful
I'm so impressed with the team at Cross Keys. They deserve their excellent reputation as a great local letting agent. The whole team Craig, Jack, Jo, Lynne and Jackson went to a great deal of effort to help us with the letting of our home. ...
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By: Jackson
Jun 25, 2022
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Thank you very much for the kind comments, we happy that our services have been of use to you! ...

“Jackson lin and jo have been very helpful wit......”

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Jun 09,2022
Minithumbdown
Jackson
Jo Rees
By: 'Cody Martin'
Jun 09,2022
0 people found
this helpful
Jackson lin and jo have been very helpful with getting us in to our new property amazing service and easy to contact...
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By: Jo Rees
Jun 20, 2022
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Thank you Cody, we hope you will be very happy in your New Home. ...

“Professional, responded promptly to any quest......”

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Jun 09,2022
Minithumbup
Jo Rees
Jackson
By: 'Darren'
Jun 09,2022
0 people found
this helpful
Professional, responded promptly to any questions or concerns I had. Absolutely not stress. Usually guarded against giving such references, but not on this occasion. Good stuff....
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By: Jo Rees
Jun 09, 2022
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Thank you so much for taking the time to do this review, we really do appreciate it and look forward to assisting you throughout your tenancy. ...

“Great quick and smooth service...”

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Jun 08,2022
Minithumbup
Jo Rees
Lynne Duncan
By: 'Courtney'
Jun 08,2022
0 people found
this helpful
I have spoken to Lynne, Jo and Jackson in the Cross Keys team and have had nothing but a friendly service from all of them. I first spoke to Lynne who was really approachable and friendly, and quick to respond to any questions I had. ...
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By: Jo Rees
Jun 09, 2022
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Thank you for your lovely comments Courtney, we hope you will be very happy in your new home it is a beautiful house. ...

“I would like to thank the Staff at Cross Keys......”

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Jun 08,2022
Minithumbup
Lynne Duncan
Jo Rees
By: 'Peter'
Jun 08,2022
0 people found
this helpful
I would like to thank the Staff at Cross Keys..Lynne, Jo and Jackson.. I have recently moved into a property and the staff were brilliantly and 100% Professional.. they made my move very easy and stress free.. They are a credit to Cross Keys...
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By: lynne duncan
Jun 09, 2022
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Hi Peter, Thank you so much for the lovely review as it is much appreciated. Hope you have settled in well and will be very happy living there. Kind Regards Lynne, Jo and Jackson ...

“Cross keys have made letting our property a b......”

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Jun 08,2022
Minithumbdown
Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Dave'
Jun 08,2022
0 people found
this helpful
Cross keys have made letting our property a breeze. Their professionalism and experience has made everything stress free. Special mention to Lynne for her friendly and professional approach to everything I have asked of her. I have put total trust with this great letting agent ...
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By: lynne duncan
Jun 09, 2022
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Thank you so much Dave for the lovely review as this is much appeciated. It is a pleasure working with you as a landlord and look forward to letting the property. Kind Regards Lynne ...

“Great communication and whenever there was a ......”

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Jun 08,2022
Minithumbup
Lynne Duncan
Jackson
Jun 08,2022
0 people found
this helpful
Great communication and whenever there was a problem it was sorted out really quickly and efficiently. Very friendly team and very professional....
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By: lynne duncan
Jun 08, 2022
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Hi Ginene, Thank you for the lovely review as it is really appreciated. We wish you all the happiness in the new property. Kind Regards Lynne and Jackson ...

“I can strongly recommend Cross Keys - from my......”

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May 27,2022
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Oliver Bond'
May 27,2022
0 people found
this helpful
I can strongly recommend Cross Keys - from my initial contact through to accepting an offer, they have been supportive, efficient and proactive. As a first time seller, Fiona gave me a great understanding of the process and what I could expect at each stage ...
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By: Jo
May 27, 2022
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Thank you very much Oliver for your kind review it is very much appreciated. We wish you all the best with your onwards move. ...

“Literally cannot thank Fiona Hardie, Jon, Lia......”

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May 27,2022
Minithumbup
Fiona Hardie MNAEA
Liam Walters
By: 'Hannah'
May 27,2022
0 people found
this helpful
Literally cannot thank Fiona Hardie, Jon, Liam, and Fiona Wetton enough! The whole team at Cross Keys were absolutely amazing! Especially Fiona!!! Throughout the whole buying and selling process Fiona made everything so easy!! She was 100% reliable and trustworthy! They were completely transparent with the ...
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By: Liam Walters
May 28, 2022
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Thank you Hannah! I am so happy we have gotten this over the line! All the best. ...

“Sale of Property...”

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May 26,2022
Minithumbup
Fiona Hardie MNAEA
Liam Walters
By: 'Mike Smith'
May 26,2022
0 people found
this helpful
All staff that I have been in contact with have been extremely helpful in every respect - full marks to the Team!...
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By: Liam Walters
May 27, 2022
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Thank you for your kind words Mike! Wish you all the best. ...

“Sold a few properties, but the service from t......”

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May 26,2022
Minithumbdown
Liam Walters
Tyler Sidney
By: 'Maggie & Ian'
May 26,2022
0 people found
this helpful
Sold a few properties, but the service from this team has been by far the best, very professional and efficient. Special thanks to Fiona Hardie, backed up by team members Liam, Tyler and Rob. We were kept informed all the way. Highly recommendable....
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By: Liam Walters
May 28, 2022
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Thank you Maggie. I'm glad to have helped the best I can. All the best! ...

“I sold and purchased through them and would h......”

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May 25,2022
Minithumbup
Fiona Hardie MNAEA
Liam Walters
By: 'SM'
May 25,2022
0 people found
this helpful
I sold and purchased through them and would highly recommend their service. They are 100% professional and supportive at all times. The whole team work really well together and that shows in how they deal with all their customers. Fiona has always gone out of her ...
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By: Liam Walters
May 25, 2022
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Thank you for your kind review! We all wish you all the best moving forward! ...

“Very efficient and professional and such love......”

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May 25,2022
Minithumbup
Jackson
Lynne Duncan
By: 'A S Young'
May 25,2022
0 people found
this helpful
Very efficient and professional and such lovely people to deal with. Made the process very straight forward and quick. Would fully recommend....
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By: Jackson Selby
May 25, 2022
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Thank you for the lovely comments, we are glad that our service made the process smooth for you! ...

“Fantastic, friendly and informative service!...”

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May 25,2022
Minithumbup
Rob Down MNAEA
Fiona Hardie MNAEA
By: 'Dan'
May 25,2022
0 people found
this helpful
Myself and my partner are in the process of purchasing our first home through Crosskeys. Rob who handled the viewing was upfront and honest about the situation which was one of the main reasons we were so keen to purchase the beautiful property. All communication ...
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“Jackson, Lynn and Jo have been a huge help to......”

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May 25,2022
Minithumbup
Jo Rees
Lynne Duncan
By: 'William'
May 25,2022
0 people found
this helpful
Jackson, Lynn and Jo have been a huge help to myself and partner. It was our first time renting and the team made every step very clear and gave reasons why each step was necessary. They were helpful and made the whole experience enjoyable and ...
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By: Jackson Selby
May 25, 2022
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Thank you for the kind comments William, it is much appreciated! The team and i are happy that our services were of use to you! ...

“Cross Keys Estates Go Above and Beyond...”

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May 25,2022
Minithumbup
Rob Down MNAEA
Fiona Hardie MNAEA
By: 'Darren Spry'
May 25,2022
0 people found
this helpful
From our first contact with Fiona Wetton, through our valuation with Rob, Jo booking the viewings, Liam and Tyler conducting them and Fiona Hardie tying up the sale, Cross Keys estates have been superb from start to finish. I believe that they have gone above ...
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By: Fiona
May 27, 2022
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Hi Darren, Thank you for your lovely review. Myself and everyone in the team really appreciates this. Speak soon ...

“Fast, efficient, brilliant !...”

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May 17,2022
Minithumbup
Jackson
Lynne Duncan
By: 'Chris'
May 17,2022
0 people found
this helpful
Today is Tuesday - I found the property last Saturday and have just heard that I have been successful. Outstanding service in every respect. Fast, courteous, efficient - brilliant !...
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By: Jackson Selby
May 17, 2022
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Thank you for your kind comments Chris, i am glad that out service was helpful to you! ...

“This is the first of my properties that I hav......”

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May 16,2022
Minithumbup
Jo Rees
Jackson
By: 'Robin'
May 16,2022
0 people found
this helpful
This is the first of my properties that I have advertised through Cross Keys after they were recommended to me by a friend. To say that the experience has been a dream is an understatement. I have used other agents in the past and ended ...
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By: Jo Rees
May 16, 2022
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Thank you for taking the time to write this review we really do appreciate it. ...
Staff picture Jack Merriott MNAEA MARLA
(246)
Staff picture Tom Duncan DipDEA
(75)
Staff picture Rob Down MNAEA
(267)
Staff picture Craig McMillan Duncan MNAEA MARLA
(59)
Staff picture Jo Rees
(171)
Staff picture Fiona Hardie MNAEA
(164)
Staff picture Lynne Duncan
(134)
Staff picture Jackson
Staff picture Fiona Wetton
(32)
Staff picture Tyler Sidney
Staff picture Liam Walters
Staff picture Jo
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates