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    Misbah Uddin
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    Shouaib Islam
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    Shay Hoque
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Crestons

46 Brick lane Spitalfields, London
Greater London
W9 1QJ

020 7426 2006
Website not available

Properties for Sale
Properties to Rent

Sep 19,2016
Minithumbdown
By: 'DON'T USE THEM, DON'T PUT DOWN DEPOSIT!'
Sep 19,2016
6 people found
this helpful
They agreed a rent of £1300 with me, asked me to put down a deposit of £600 and then turned around said the rent is increased to £1400. I refused to take that number then asked for deposit back. There has no action of refund ...
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Was this helpful? Yes
Mar 07,2016
Minithumbdown
By: 'amy P & colin F'
Mar 07,2016
9 people found
this helpful
horrible experience me bf and i are now back living in me parents front room !!! we moved to london to find jobs setup in a hotel and started looking for flat. and saw lovely flat advertised by crestons. since hotel was expensive we told agent ...
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Comment on agent fees
we got no service for high fees paid
Was this helpful? Yes
By: Jason
Mar 07, 2016
View all comments (1)
Dear Amy, Please advise which propety this was as we do not even have you registered with us ...
Jan 20,2016
Minithumbdown
By: 'DO NOT USE CRESTONS'
Jan 20,2016
11 people found
this helpful
Worst experience I've ever had with this incompetent letting agency. I was told I could move in on the day it was available; two weeks later, they are still completing reference checks and gave me absolutely no information regarding anything. They told me when I ...
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Comment on agent fees
Overpriced for an incompetent agency.
Was this helpful? Yes
Dec 11,2015
Minithumbdown
By: 'Ripped Off by Crestons'
Dec 11,2015
25 people found
this helpful
4 months later and have not returned holding deposit of £ 1520, never had intention of letting the property or returning the money. Reported to both The Property Ombudsman and the Trading Standards, Manager is Ibrahim Ali, Brick lane was trading under Sirs Associates LTD but ...
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Was this helpful? Yes
Dec 03,2015
Minithumbdown
Gian Marco Setzu
By: 'Andrew'
Dec 03,2015
14 people found
this helpful
DO NOT USE THIS AGENT. After paying a holding deposit of £840, the rental fell through as the landlord changed his mind. Fair enough. However over 3 months down the line, Crestons have still not returned the holding deposit. When contacted they always say it's up ...
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What agent could do to change your mind?
The agent should have refunded my holding deposit immediately.
Attached Files
Was this helpful? Yes
Dec 02,2015
Minithumbup
Mazin
By: 'Mohammad Nazal'
Dec 02,2015
0 people found
this helpful
He is really nice, very competent agent. He asked all the right questions and by the way he conducts himself you can see he has a strong background in lettings. He generated a lot of potential clients in a short space of time and as ...
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Was this helpful? Yes
Nov 30,2015
Minithumbup
By: 'Moses Thapelo'
Nov 30,2015
1 people found
this helpful
It's a second year Crestons is managing my property for the full service. I check my flat every six months. Overall good....
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Was this helpful? Yes
Nov 26,2015
Minithumbup
Mazin
By: 'Meena'
Nov 26,2015
0 people found
this helpful
We came to their office but they didn't have anything that would suit us (I wanted to have a balcony - my partner smokes); but they called two weeks later and got us a nice place. Overall ok....
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Comment on agent fees
standard
Was this helpful? Yes
Nov 07,2015
Minithumbdown
Mazen ??
By: 'S. M.'
Nov 07,2015
18 people found
this helpful
OMG!! I cannot believe how such a terrible business can actually continue trading. I am a landlady and avertising my own properties on different wesites and Crestons contacted me claiming that they have tenants for me...the best tenants in the world...they are willing ...
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Was this helpful? Yes
Nov 03,2015
Minithumbup
Stefano
By: 'Alamea'
Nov 03,2015
0 people found
this helpful
This is the second time that I have rented using Crestons. The first time I was new to Shoreditch; I would like to mention Stefano – he was really helpful and got me a lovely studio; I don't remember the agent I used the first ...
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Comment on agent fees
fees ok
Was this helpful? Yes
Oct 27,2015
Minithumbup
By: 'Hannah'
Oct 27,2015
0 people found
this helpful
The service I received from Crestons was excellent. Knowledgeable and informative, they were very helpful from the start to finish of our tenancy. I do not hesitate to recommend. Thanks....
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Comment on agent fees
None
Was this helpful? Yes
Oct 13,2015
Minithumbup
By: 'Trudi'
Oct 13,2015
0 people found
this helpful
Overall my experience with Crestons has been good, especially as I was new to being a Tenant. The staff are approachable and very professional. Any problems that arose while we were tenants were dealt with quickly. Would recommend to anyone....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By: 'Jenova'
Oct 06,2015
0 people found
this helpful
I decided used Crestons to find me a tenant. I was positively impressed because they genuinely seemed to have my interests in mind and they wanted to find me a suitable tenant, not the first person who came along. My flat is now rented and ...
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By: 'Nicholas'
Oct 05,2015
1 people found
this helpful
I have just finished my first year at Uni and thanks to all the staff at Crestons I've had an incredibly comfortable year. They were always helpful and when I asked for something to be fixed or replaced it would be done swiftly!...
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Was this helpful? Yes
Oct 01,2015
Minithumbdown
Aidid
By: 'Avoid at all times!'
Oct 01,2015
13 people found
this helpful
Avoid business with these agents at all times! At first it started off okay, the viewings were normal and the agency looked fine. After having viewed a place, we paid a holding deposit. This is where it all began. They wanted us to do things ...
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What agent could do to change your mind?
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Attached Files
Comment on agent fees
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Was this helpful? Yes
Sep 22,2015
Minithumbdown
Gian Marco Setzu
By: 'Emanuele'
Sep 22,2015
14 people found
this helpful
Absolutely Crooks! The worst. I have paid in advance three months rent plus the deposit plus their fees from Italy. Once arrived, they told me that the house I have chosen from Italy was not available due to a safety problems (?????). The gave me the ...
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Was this helpful? Yes
Sep 10,2015
Minithumbup
By: 'Sarah'
Sep 10,2015
3 people found
this helpful
Crestons is currently managing my property for the full service. Since taking over from another agency I have received nothing but a perfect service. They deal professionally with all the issues (repair works, insurance claims, communication with tenants and us). I would highly recommend this ...
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Was this helpful? Yes
Jun 15,2015
Minithumbdown
By: 'Irene'
Jun 15,2015
11 people found
this helpful
Started out so promising, secured high rent but about three months into tenancy problems began Crestons late paying rent to me every month, once almost four weeks late. Emails ignored, promises made during phone calls broken, reception staff clearly instructed to take a message - ...
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What agent could do to change your mind?
Operate like a proper British business.
Attached Files
Comment on agent fees
High
Was this helpful? Yes
Jun 04,2015
Minithumbdown
By: 'Do not use this company'
Jun 04,2015
12 people found
this helpful
Never use this comany. These where by far the worst company i have ever dealt with. They never respond to emails, and trying to get our deposit back was like tryig to draw blood from a stone. It was only when we threatened legal action ...
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Was this helpful? Yes
May 27,2015
Minithumbdown
By: 'Elena'
May 27,2015
11 people found
this helpful
My daughter rented a room (crowndale Court), they wanted her to pay in advace (because she is a student), right after that they said the appartment should be renovated, she left and never got here Money back!...
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What agent could do to change your mind?
return money
Attached Files
Was this helpful? Yes
By: Private Rental Inspector
May 27, 2015
View all comments (1)
Advice to all prospective tenants, Do not pay any money to this agent. Demand to make payment direct to Landlord. During our investigations we have been informed by Landlords that they are not receiving the rentals as agreed and other services are abysmal. Crestons have ignored our communications and shown indifference when contacted. They are not a member of any professional or fair practice scheme. ...
Apr 13,2015
Minithumbdown
Ibrahim Ali
Ray Mashuk
By: 'F.C. MacOxby'
Apr 13,2015
17 people found
this helpful
Rented a 2 bed flat in E1 and have a poor experience with them. Our experience is similar to many others documented on here - pushing back move in dates, failing to follow through on agreements, avoiding any correspondence in writing, ignoring emails or calls etc. ...
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What agent could do to change your mind?
Fees were initially given as ‚£700 for two people. We refused to pay this and they were halved, which does cause me to question how they calculate the fees at the outset. Fairly standard costs for contracts, renewing contracts etc of around ‚£100.
Attached Files
Comment on agent fees
Fees were initially given as ‚£700 for two people. We refused to pay this and they were halved, which does cause me to question how they calculate the fees at the outset. Fairly standard costs for contracts, renewing contracts etc of around ‚£100.
Was this helpful? Yes
By: F.C. MacOxby
Mar 02, 2016
View all comments (3)
Clicking select files to upload just posted the comment so here is a link: http://imgur.com/a/D5YMp. When we pushed for them to come and see it, someone came round in the middle of the day when we were both at work, opened every window in the flat including the ones which are accessible to anyone, and sent an email with information they had copied and pasted from a website about managing damp, as if that level of damp would relate to the steam from cooking in the kitchen. ...
Apr 01,2015
Minithumbdown
By: 'LCC'
Apr 01,2015
11 people found
this helpful
We gave this estate agent £730 administration fee to take a property off the market for us to rent. Three days later they called us back to say the property had already been rented before we put the deposit down. Over one week later I ...
read full review
What agent could do to change your mind?
See above again!
Attached Files
Comment on agent fees
See above again!
Was this helpful? Yes
By: Sergiu
Jul 29, 2015
View all comments (2)
Hi, I am having exactly the same problem! I am proceeding with legal action this Monday. If other tenants are having the same problem maybe we can file a joint complaint / share the costs for the lawyer. Please leave a comment if you are interested and we can find a way to contact each other. ...
Nov 20,2014
Minithumbdown
Jomar Fernandes
Ray Mashuk
By: 'Heneage Street'
Nov 20,2014
9 people found
this helpful
I paid £1600 to Crestons as a sales resevation money for a flat in East Lodnon. But Crestons sold the property to someone else and unbelievably they don't want to refund my reservation money of £1600. The detailed story is as per the below: I ...
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What agent could do to change your mind?
I\'d like to have my reservation money back.
Attached Files
Was this helpful? Yes
Oct 14,2014
Minithumbup
Shay Hoque
By: 'fjennings'
Oct 14,2014
9 people found
this helpful
I have dealt with Shay on three separate occasions: initially for a short-term let on a flat, which I later took up a long-term tenancy on and then renewed recently. Shay has been succinct and flexible in his dealings with me: he has quickly dealt ...
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Comment on agent fees
I understand that fees are high in London, however (as previously mentioned) I believe that Shay is committed to providing his dedicated clients with the best service possible without a premium and I have not felt ripped off by him at any point. I see the agency fees as a guarantee that I have a safety net of a committed agent and a pleasant tenancy.
Was this helpful? Yes
Oct 10,2014
Minithumbdown
By: 'Mehdi'
Oct 10,2014
8 people found
this helpful
BE VERY CAREFUL, I WOULDN'T EVEN GET NEAR THOSE GUYS, now you can have some reading: Looks cheap but ends up being an extremely expensive and unpleasant agency. This is the description of my full experience: Before getting into the flat - Was promised an ...
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Was this helpful? Yes
Oct 08,2014
Minithumbup
Shay Hoque
By: 'Max and Rosie'
Oct 08,2014
11 people found
this helpful
Shay was very polite and helped us find the property that we were looking for! As we were looking to get our foot into London as soon as possible, Shay went through every step and held our hand through the process. Any time I have ...
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: 'TT'
Aug 29,2014
7 people found
this helpful
Our experience with Crestons was very unprofessional and disappointing. If we had a chance to change agents, we would have done it the moment we were able to. However, as we already placed a large deposit down we had to endure the pain we had ...
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What agent could do to change your mind?
We will never use Crestons again and will not recommend this agent to any of our family and friends. We\'re Australian citizens and working abroad and have many friends who are on a working visa constantly looking for a place to rent. My advice to them is to never deal with Crestons.
Attached Files
Comment on agent fees
Don\'t mind the fees, it\'s not really a group savings. The issue was that we weren\'t told of what the indicative fees were, it\'s managing expectations and not throwing us a huge fee towards the end.
Was this helpful? Yes
By: Shelton
Sep 01, 2014
View all comments (1)
Dear Ms, Tu-Anh Trin, Thank you for for taking your time to write this detailed review. Please find my response below: First point, the administration fee, I would advice you to look around and see if you can find a cheaper cost for 4 tenants, we discounted £260 from the administration costs. Second point, when I first met Kevin, Kevin and Raymond, I did state that it was 1 month's rent upfront, SUBJECT TO REFERENCING, Kevin did however fail the credit score, therefore in order f ...
Aug 05,2014
Minithumbup
Shelton Besa
By: 'Satisfied Customer'
Aug 05,2014
2 people found
this helpful
I am very happy with the service. Shelton Besa is a great people person and was considerate to my needs as a tenant all the way. 100% recommend....
read full review
Comment on agent fees
Average, no objection.
Was this helpful? Yes
Jul 29,2014
Minithumbdown
By: 'Rida'
Jul 29,2014
7 people found
this helpful
They were rude, "*" and inefficient when we first came in and looked for property. However the landlord was very cooperative and gave the full deposit back, yet Crestons managed to keep delaying the payment for more than 4 weeks and for no good reason. ...
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Was this helpful? Yes
Jul 23,2014
Minithumbup
Shelton Besa
By: 'Sam/Richard'
Jul 23,2014
0 people found
this helpful
Very helpful - lots of contact via phone and email. This was really good service because we always felt in the loop....
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
53% customers were satisfied with fees 59% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £320,000
  • Max: £320,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 2 14 11 0 0 0 1 0 6
Misbah Uddin - upload your photo Misbah Uddin
0 reviews

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Shouaib Islam - upload your photo Shouaib Islam
0 reviews

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Shay Hoque - no image available Shay Hoque
Senior
16 reviews

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Ibrahim Ali - upload your photo Ibrahim Ali
1 reviews

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Jomar Fernandes - upload your photo Jomar Fernandes
1 reviews

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Ray Mashuk - upload your photo Ray Mashuk
2 reviews

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Gian Marco Setzu - upload your photo Gian Marco Setzu
2 reviews

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Aidid  - upload your photo Aidid
1 reviews

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Stefano  - upload your photo Stefano
1 reviews

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Mazen ??  - upload your photo Mazen ??
1 reviews

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Mazin  - upload your photo Mazin
2 reviews

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Complaints Procedure

No procedure available.

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