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Crestons

46 Brick lane Spitalfields, London
Greater London
W9 1QJ

020 7426 2006

Sep 19,2016
Minithumbdown
By:
Sep 19,2016
6 people found
this helpful
They agreed a rent of £1300 with me, asked me to put down a deposit of £600 and then turned around said the rent is increased to £1400. I refused to take that number then asked for deposit back. There has no action of refund although senior management and accounts confirmed so. I took them into the small claims court which cost me £60 the court decision is that they are liable to pay me £660 + interest back. But they have done nothing on the back of sedning the cour...
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Was this helpful? Yes
Mar 07,2016
Minithumbdown
By:
Mar 07,2016
8 people found
this helpful
horrible experience me bf and i are now back living in me parents front room !!! we moved to london to find jobs setup in a hotel and started looking for flat. and saw lovely flat advertised by crestons. since hotel was expensive we told agent on spot we wantedit.went back to brick lane to sign papers and pay deposit & feess £2310. set moving in date and ONE DAY BEFORE we were to move got a text from crest on saying flat was gone". that was it. nothing else. tried contacti...
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Comment on agent fees
we got no service for high fees paid
Was this helpful? Yes
By: Jason
Mar 07, 2016
View all comments (1)
Dear Amy, Please advise which propety this was as we do not even have you registered with us....
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
11 people found
this helpful
Worst experience I've ever had with this incompetent letting agency. I was told I could move in on the day it was available; two weeks later, they are still completing reference checks and gave me absolutely no information regarding anything. They told me when I called that I would need a guarantor which is why nothing was completed - they told me this after TWO WEEKS of virtual silence, as though I would automatically assume to send that information when it was not on the booking form. I emaile...
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Comment on agent fees
Overpriced for an incompetent agency.
Was this helpful? Yes
Dec 11,2015
Minithumbdown
By:
Dec 11,2015
24 people found
this helpful
4 months later and have not returned holding deposit of £ 1520, never had intention of letting the property or returning the money. Reported to both The Property Ombudsman and the Trading Standards, Manager is Ibrahim Ali, Brick lane was trading under Sirs Associates LTD but both Sirs Associates Ltd and Sirs London ( other offices of Creston) under compulsory liquidation for failure to pay monies, search the companies website if you want further details. Now attempting t...
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Was this helpful? Yes
Dec 03,2015
Minithumbdown
By:
Dec 03,2015
14 people found
this helpful
DO NOT USE THIS AGENT. After paying a holding deposit of £840, the rental fell through as the landlord changed his mind. Fair enough. However over 3 months down the line, Crestons have still not returned the holding deposit. When contacted they always say it's up to the manager, however the manager never gets back to you. Approached the Property Ombudsman who started to look in to my case, Crestons agreed to return the money. Unsurprisingly, it never happened and the Ombudsman informed me...
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What agent could do to change your mind?
The agent should have refunded my holding deposit immediately.
Was this helpful? Yes
Dec 02,2015
Minithumbup
By:
Dec 02,2015
0 people found
this helpful
He is really nice, very competent agent. He asked all the right questions and by the way he conducts himself you can see he has a strong background in lettings. He generated a lot of potential clients in a short space of time and as a result he tenanted my property. I would definitely use him again....
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Was this helpful? Yes
Nov 30,2015
Minithumbup
By:
Nov 30,2015
1 people found
this helpful
It's a second year Crestons is managing my property for the full service. I check my flat every six months. Overall good....
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Was this helpful? Yes
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
We came to their office but they didn't have anything that would suit us (I wanted to have a balcony - my partner smokes); but they called two weeks later and got us a nice place. Overall ok....
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Comment on agent fees
standard
Was this helpful? Yes
Nov 07,2015
Minithumbdown
By:
Nov 07,2015
17 people found
this helpful
OMG!! I cannot believe how such a terrible business can actually continue trading. I am a landlady and avertising my own properties on different wesites and Crestons contacted me claiming that they have tenants for me...the best tenants in the world...they are willing to pay more than the rent asked...etc etc... I told them that i didn't need their services but they kept pushing and pushing and having terrible phone manners. I finally told this guy that I didn't like the way he was talking to m...
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Was this helpful? Yes
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
This is the second time that I have rented using Crestons. The first time I was new to Shoreditch; I would like to mention Stefano – he was really helpful and got me a lovely studio; I don't remember the agent I used the first time but he was helpful too....
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Comment on agent fees
fees ok
Was this helpful? Yes
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
The service I received from Crestons was excellent. Knowledgeable and informative, they were very helpful from the start to finish of our tenancy. I do not hesitate to recommend. Thanks....
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Comment on agent fees
None
Was this helpful? Yes
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
Overall my experience with Crestons has been good, especially as I was new to being a Tenant. The staff are approachable and very professional. Any problems that arose while we were tenants were dealt with quickly. Would recommend to anyone....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
I decided used Crestons to find me a tenant. I was positively impressed because they genuinely seemed to have my interests in mind and they wanted to find me a suitable tenant, not the first person who came along. My flat is now rented and I will certainly use them in the future....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
I have just finished my first year at Uni and thanks to all the staff at Crestons I've had an incredibly comfortable year. They were always helpful and when I asked for something to be fixed or replaced it would be done swiftly!...
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Was this helpful? Yes
Oct 01,2015
Minithumbdown
By:
Oct 01,2015
13 people found
this helpful
Avoid business with these agents at all times! At first it started off okay, the viewings were normal and the agency looked fine. After having viewed a place, we paid a holding deposit. This is where it all began. They wanted us to do things quickly and sign things that were in their favour. On the other hand, any legal documents that would provide us guarantees were not provided. If it was, then it would ask for some kind of signature that would bind us to paying more money. Unfortunately, we...
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What agent could do to change your mind?
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Comment on agent fees
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Was this helpful? Yes
Sep 22,2015
Minithumbdown
By:
Sep 22,2015
14 people found
this helpful
Absolutely Crooks! The worst. I have paid in advance three months rent plus the deposit plus their fees from Italy. Once arrived, they told me that the house I have chosen from Italy was not available due to a safety problems (?????). The gave me the key of another house, old and noisy. Now the three months rent are terminated from July but they do not want to refund the deposit (£2310), plus the difference between the house I have chosen and the house they gave me (£1171) plus the ...
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Was this helpful? Yes
Sep 10,2015
Minithumbup
By:
Sep 10,2015
3 people found
this helpful
Crestons is currently managing my property for the full service. Since taking over from another agency I have received nothing but a perfect service. They deal professionally with all the issues (repair works, insurance claims, communication with tenants and us). I would highly recommend this agent to both Landlords and tenants....
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Was this helpful? Yes
Jun 15,2015
Minithumbdown
By:
Jun 15,2015
11 people found
this helpful
Started out so promising, secured high rent but about three months into tenancy problems began Crestons late paying rent to me every month, once almost four weeks late. Emails ignored, promises made during phone calls broken, reception staff clearly instructed to take a message - contacts never in. When first tenant left Crestons refused to release the deposit, clearly knowing landlady is personally liable. After a strongly worded letter and many phone calls tenant was finally paid, almost ...
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What agent could do to change your mind?
Operate like a proper British business.
Comment on agent fees
High
Was this helpful? Yes
Jun 04,2015
Minithumbdown
By:
Jun 04,2015
12 people found
this helpful
Never use this comany. These where by far the worst company i have ever dealt with. They never respond to emails, and trying to get our deposit back was like tryig to draw blood from a stone. It was only when we threatened legal action and the landlord also threatened legal action was it finally done. They are rude, incompetent and cooks. If the owners are not shut down or in prison within the near future i would be very suprised. I can not stress enough, never ever use their services....
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Was this helpful? Yes
May 27,2015
Minithumbdown
By:
May 27,2015
11 people found
this helpful
My daughter rented a room (crowndale Court), they wanted her to pay in advace (because she is a student), right after that they said the appartment should be renovated, she left and never got here Money back!...
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What agent could do to change your mind?
return money
Was this helpful? Yes
By: Private Rental Inspector
May 27, 2015
View all comments (1)
Advice to all prospective tenants, Do not pay any money to this agent. Demand to make payment direct to Landlord. During our investigations we have been informed by Landlords that they are not receiving the rentals as agreed and other services are abysmal. Crestons have ignored our communications and shown indifference when contacted. They are not a member of any professional or fair practice scheme.....
Apr 13,2015
Minithumbdown
By:
Apr 13,2015
17 people found
this helpful
Rented a 2 bed flat in E1 and have a poor experience with them. Our experience is similar to many others documented on here - pushing back move in dates, failing to follow through on agreements, avoiding any correspondence in writing, ignoring emails or calls etc. Our landlord contacts us direct when he needs something to happen and it was him that alerted us to the fact that Crestons had not renewed the deposit protection scheme which allowed our deposit to become unprotected. He suggested that...
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What agent could do to change your mind?
Fees were initially given as ‚£700 for two people. We refused to pay this and they were halved, which does cause me to question how they calculate the fees at the outset. Fairly standard costs for contracts, renewing contracts etc of around ‚£100.
Comment on agent fees
Fees were initially given as ‚£700 for two people. We refused to pay this and they were halved, which does cause me to question how they calculate the fees at the outset. Fairly standard costs for contracts, renewing contracts etc of around ‚£100.
Was this helpful? Yes
By: F.C. MacOxby
Mar 02, 2016
View all comments (3)
Clicking select files to upload just posted the comment so here is a link: http://imgur.com/a/D5YMp. When we pushed for them to come and see it, someone came round in the middle of the day when we were both at work, opened every window in the flat including the ones which are accessible to anyone, and sent an email with information they had copied and pasted from a website about managing damp, as if that level of damp would relate to the steam from cooking in the kitchen.....
Apr 01,2015
Minithumbdown
By:
Apr 01,2015
11 people found
this helpful
We gave this estate agent £730 administration fee to take a property off the market for us to rent. Three days later they called us back to say the property had already been rented before we put the deposit down. Over one week later I am still waiting to get my deposit back. I must have called them at least 10 or 15 times and left messages for the manager, I have emailed them also but I have not received any reply from them whatsoever. I would accept that there may be a short delay in ret...
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What agent could do to change your mind?
See above again!
Comment on agent fees
See above again!
Was this helpful? Yes
By: Sergiu
Jul 29, 2015
View all comments (2)
Hi, I am having exactly the same problem! I am proceeding with legal action this Monday. If other tenants are having the same problem maybe we can file a joint complaint / share the costs for the lawyer. Please leave a comment if you are interested and we can find a way to contact each other.....
Nov 20,2014
Minithumbdown
By:
Nov 20,2014
9 people found
this helpful
I paid £1600 to Crestons as a sales resevation money for a flat in East Lodnon. But Crestons sold the property to someone else and unbelievably they don't want to refund my reservation money of £1600. The detailed story is as per the below: I offered £320K for 1 bed property and accepted in February 2014. Then I paid £1600 as a sales reservation to Crestons. However, it was found that the flat had unauthorised alterations (by the Tower Hamlets Building Control ...
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What agent could do to change your mind?
I\'d like to have my reservation money back.
Was this helpful? Yes
Oct 14,2014
Minithumbup
By:
Oct 14,2014
9 people found
this helpful
I have dealt with Shay on three separate occasions: initially for a short-term let on a flat, which I later took up a long-term tenancy on and then renewed recently. Shay has been succinct and flexible in his dealings with me: he has quickly dealt with requests from myself and from prospective tenants, providing them with documentation and being 'on-call' whenever required. I also find him to be extremely reasonable: he is clearly driven by motives other than extracting commission from ...
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Comment on agent fees
I understand that fees are high in London, however (as previously mentioned) I believe that Shay is committed to providing his dedicated clients with the best service possible without a premium and I have not felt ripped off by him at any point. I see the agency fees as a guarantee that I have a safety net of a committed agent and a pleasant tenancy.
Was this helpful? Yes
Oct 10,2014
Minithumbdown
By:
Oct 10,2014
8 people found
this helpful
BE VERY CAREFUL, I WOULDN'T EVEN GET NEAR THOSE GUYS, now you can have some reading: Looks cheap but ends up being an extremely expensive and unpleasant agency. This is the description of my full experience: Before getting into the flat - Was promised an additional sofa, did not happen - Asked the landlord about it, he was not even made aware - Admin + Ref fee cost £400 per person (2 weeks of rent) - For comparison I have paid £324 (1.3 week of rent) with Knight Frank - Ch...
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Was this helpful? Yes
Oct 08,2014
Minithumbup
By:
Oct 08,2014
11 people found
this helpful
Shay was very polite and helped us find the property that we were looking for! As we were looking to get our foot into London as soon as possible, Shay went through every step and held our hand through the process. Any time I have a query Shay gets back to me instantly. I highly recommend his expertise to anyone looking to rent in London....
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By:
Aug 29,2014
7 people found
this helpful
Our experience with Crestons was very unprofessional and disappointing. If we had a chance to change agents, we would have done it the moment we were able to. However, as we already placed a large deposit down we had to endure the pain we had to deal with. Shelton was our main point of contact, unfortunately he over- promised and under-delivered. He advised us of the incorrect 1 month rent in advance when we first met, then later issued an invoice for 3 months rent in advance. His explaination d...
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What agent could do to change your mind?
We will never use Crestons again and will not recommend this agent to any of our family and friends. We\'re Australian citizens and working abroad and have many friends who are on a working visa constantly looking for a place to rent. My advice to them is to never deal with Crestons.
Comment on agent fees
Don\'t mind the fees, it\'s not really a group savings. The issue was that we weren\'t told of what the indicative fees were, it\'s managing expectations and not throwing us a huge fee towards the end.
Was this helpful? Yes
By: Shelton
Sep 01, 2014
View all comments (1)
Dear Ms, Tu-Anh Trin, Thank you for for taking your time to write this detailed review. Please find my response below: First point, the administration fee, I would advice you to look around and see if you can find a cheaper cost for 4 tenants, we discounted £260 from the administration costs. Second point, when I first met Kevin, Kevin and Raymond, I did state that it was 1 month's rent upfront, SUBJECT TO REFERENCING, Kevin did however fail the credit score, therefore in order f....
Aug 05,2014
Minithumbup
By:
Aug 05,2014
2 people found
this helpful
I am very happy with the service. Shelton Besa is a great people person and was considerate to my needs as a tenant all the way. 100% recommend....
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Comment on agent fees
Average, no objection.
Was this helpful? Yes
Jul 29,2014
Minithumbdown
By:
Jul 29,2014
7 people found
this helpful
They were rude, "*" and inefficient when we first came in and looked for property. However the landlord was very cooperative and gave the full deposit back, yet Crestons managed to keep delaying the payment for more than 4 weeks and for no good reason. DO NOT USE THEM!...
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Was this helpful? Yes
Jul 23,2014
Minithumbup
By:
Jul 23,2014
0 people found
this helpful
Very helpful - lots of contact via phone and email. This was really good service because we always felt in the loop....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 58% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £320,000
  • Max: £320,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 2 14 11 0 0 0 1 0 6
Misbah Uddin - upload your photo Misbah Uddin
0 reviews

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Shouaib Islam - upload your photo Shouaib Islam
0 reviews

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Shay Hoque - no image available Shay Hoque
Senior
16 reviews

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Ibrahim Ali - upload your photo Ibrahim Ali
1 reviews

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Jomar Fernandes - upload your photo Jomar Fernandes
1 reviews

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Ray Mashuk - upload your photo Ray Mashuk
2 reviews

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Gian Marco Setzu - upload your photo Gian Marco Setzu
2 reviews

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Aidid  - upload your photo Aidid
1 reviews

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Stefano  - upload your photo Stefano
1 reviews

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Mazen ??  - upload your photo Mazen ??
1 reviews

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Mazin  - upload your photo Mazin
2 reviews

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