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Crestons provide a professional and dynamic service offering a wealth of experienced local knowledge. Our dedicated property consultants are specialists in residential lettings and sales across centra Read full description...Crestons provide a professional and dynamic service offering a wealth of experienced local knowledge. Our dedicated property consultants are specialists in residential lettings and sales across central London.
Properties for sale
Properties for rent
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
6 people found
this helpful
They agreed a rent of £1300 with me, asked me to put down a deposit of £600 and then turned around said the rent is increased to £1400. I refused to take that number then asked for deposit back. There has no action of refund although senior management and accounts confirmed so. I took them into the small claims court which cost me £60 the court decision is that they are liable to pay me £660 + interest back. But they have done nothing on the back of sedning the cour...
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Was this helpful? Yes
Mar 07,2016
Minithumbdown
By:
Mar 07,2016
8 people found
this helpful
horrible experience me bf and i are now back living in me parents front room !!! we moved to london to find jobs setup in a hotel and started looking for flat. and saw lovely flat advertised by crestons. since hotel was expensive we told agent on spot we wantedit.went back to brick lane to sign papers and pay deposit & feess £2310. set moving in date and ONE DAY BEFORE we were to move got a text from crest on saying flat was gone". that was it. nothing else. tried contacti...
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Comment on agent fees
we got no service for high fees paid
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By: Jason
Mar 07, 2016
View all comments (1)
Dear Amy, Please advise which propety this was as we do not even have you registered with us ...
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
11 people found
this helpful
Worst experience I've ever had with this incompetent letting agency. I was told I could move in on the day it was available; two weeks later, they are still completing reference checks and gave me absolutely no information regarding anything. They told me when I called that I would need a guarantor which is why nothing was completed - they told me this after TWO WEEKS of virtual silence, as though I would automatically assume to send that information when it was not on the booking form. I emaile...
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Comment on agent fees
Overpriced for an incompetent agency.
Was this helpful? Yes
Dec 11,2015
Minithumbdown
By:
Dec 11,2015
25 people found
this helpful
4 months later and have not returned holding deposit of £ 1520, never had intention of letting the property or returning the money. Reported to both The Property Ombudsman and the Trading Standards, Manager is Ibrahim Ali, Brick lane was trading under Sirs Associates LTD but both Sirs Associates Ltd and Sirs London ( other offices of Creston) under compulsory liquidation for failure to pay monies, search the companies website if you want further details. Now attempting t...
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Was this helpful? Yes
Dec 03,2015
Minithumbdown
Gian Marco Setzu
By:
Dec 03,2015
14 people found
this helpful
DO NOT USE THIS AGENT. After paying a holding deposit of £840, the rental fell through as the landlord changed his mind. Fair enough. However over 3 months down the line, Crestons have still not returned the holding deposit. When contacted they always say it's up to the manager, however the manager never gets back to you. Approached the Property Ombudsman who started to look in to my case, Crestons agreed to return the money. Unsurprisingly, it never happened and the Ombudsman informed me...
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What agent could do to change your mind?
The agent should have refunded my holding deposit immediately.
Attached Files
Was this helpful? Yes
Dec 02,2015
Minithumbup
Mazin
By:
Dec 02,2015
0 people found
this helpful
He is really nice, very competent agent. He asked all the right questions and by the way he conducts himself you can see he has a strong background in lettings. He generated a lot of potential clients in a short space of time and as a result he tenanted my property. I would definitely use him again....
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Was this helpful? Yes
Nov 30,2015
Minithumbup
By:
Nov 30,2015
1 people found
this helpful
It's a second year Crestons is managing my property for the full service. I check my flat every six months. Overall good....
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Nov 26,2015
Minithumbup
Mazin
By:
Nov 26,2015
0 people found
this helpful
We came to their office but they didn't have anything that would suit us (I wanted to have a balcony - my partner smokes); but they called two weeks later and got us a nice place. Overall ok....
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Comment on agent fees
standard
Was this helpful? Yes
Nov 24,2015
Minithumbup
By:
Nov 24,2015
1 people found
this helpful
They showed us three flats but they were not like on the pictures so we were a bit disappointed but we were in a rush to get a place asap so we got a one bedroom flat;...
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Comment on agent fees
fees a bit too high
Was this helpful? Yes
Nov 18,2015
Minithumbdown
By:
Nov 18,2015
18 people found
this helpful
DO NOT USE! I am a prospective tenant who was looking for properties and had seen two flats from Creston's that I liked. The first one, in Camden, upon inquiry about the property, I was given the runaround. I was told I could not get in to see the property despite requesting a viewing every other day for several weeks. The story changed constantly as to why I could not get access. One minute it was due to the tenant's then I was told it was because the landlord wasn't in the country with key...
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Was this helpful? Yes
Nov 09,2015
Minithumbdown
Ahme Syed
Syed Ahmed
By:
Nov 09,2015
20 people found
this helpful
The flat was managed by Crestons. This is the worst agent in London , my full deposit has never been returned, however when I attended their office to demand it they offered to pay half only , administration fees never explained , never attended to any Repaire in the Proprty during my tenancy, tried ( but never succeeded ) in charging me while I was living at the property for decoration work!! Tried ( but not succeeded) in getting me to pay for repire to the property. Please Be aware of this ...
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Was this helpful? Yes
Nov 07,2015
Minithumbdown
Mazen ??
By:
Nov 07,2015
18 people found
this helpful
OMG!! I cannot believe how such a terrible business can actually continue trading. I am a landlady and avertising my own properties on different wesites and Crestons contacted me claiming that they have tenants for me...the best tenants in the world...they are willing to pay more than the rent asked...etc etc... I told them that i didn't need their services but they kept pushing and pushing and having terrible phone manners. I finally told this guy that I didn't like the way he was talking to m...
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Was this helpful? Yes
Nov 05,2015
Minithumbdown
By:
Nov 05,2015
19 people found
this helpful
I am a landlord of a property in Kings Cross and after many months of chasing Crestons they have still not paid me the rent they have collected from the tenants. They owe me circa ฦ’รขโ‚ฌลกโ€š£4k but despite constant chasing by email and phone calls payment is never received. I have a court order against them but still no payment. I believe they have no intention of paying the rent to me. *. Please contact Trading Standards ** Principal Consumer Services Officer Trading Standards ...
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What agent could do to change your mind?
Pay us the rent you owe us which you are illegally withholding.
Attached Files
Was this helpful? Yes
Nov 03,2015
Minithumbup
Stefano
By:
Nov 03,2015
0 people found
this helpful
This is the second time that I have rented using Crestons. The first time I was new to Shoreditch; I would like to mention Stefano – he was really helpful and got me a lovely studio; I don't remember the agent I used the first time but he was helpful too....
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Comment on agent fees
fees ok
Was this helpful? Yes
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
The service I received from Crestons was excellent. Knowledgeable and informative, they were very helpful from the start to finish of our tenancy. I do not hesitate to recommend. Thanks....
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Comment on agent fees
None
Was this helpful? Yes
Oct 17,2015
Minithumbup
By:
Oct 17,2015
0 people found
this helpful
I was looking for a flat with my mates and guys at Crestons helped a lot. They were helpful and we got a nice place nice Kings Cross and if we have any issues we just call and they deal with it right away....
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Was this helpful? Yes
Oct 14,2015
Minithumbup
Iban
By:
Oct 14,2015
1 people found
this helpful
I've been renting a flat for a few months now with them and I cannot complain. Good service, they are really trying to help....
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Was this helpful? Yes
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
Overall my experience with Crestons has been good, especially as I was new to being a Tenant. The staff are approachable and very professional. Any problems that arose while we were tenants were dealt with quickly. Would recommend to anyone....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
I decided used Crestons to find me a tenant. I was positively impressed because they genuinely seemed to have my interests in mind and they wanted to find me a suitable tenant, not the first person who came along. My flat is now rented and I will certainly use them in the future....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
I have just finished my first year at Uni and thanks to all the staff at Crestons I've had an incredibly comfortable year. They were always helpful and when I asked for something to be fixed or replaced it would be done swiftly!...
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Was this helpful? Yes
Oct 01,2015
Minithumbdown
Aidid
By:
Oct 01,2015
13 people found
this helpful
Avoid business with these agents at all times! At first it started off okay, the viewings were normal and the agency looked fine. After having viewed a place, we paid a holding deposit. This is where it all began. They wanted us to do things quickly and sign things that were in their favour. On the other hand, any legal documents that would provide us guarantees were not provided. If it was, then it would ask for some kind of signature that would bind us to paying more money. Unfortunately, we...
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What agent could do to change your mind?
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Attached Files
Comment on agent fees
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Was this helpful? Yes
Oct 01,2015
Minithumbup
Iban Etcheverry
By:
Oct 01,2015
1 people found
this helpful
I dealt solely with Iban and can safely say that I recommend him. He was explaining each part of the process thoroughly by phone or in person. I personally had no confusion with his communication. The bureacracy of this country is a s*storm, but we sailed through smoothly with Iban as a navigator....
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Was this helpful? Yes
Sep 29,2015
Minithumbup
By:
Sep 29,2015
2 people found
this helpful
I used Crestons for almost a year when I was student at King's College and I found them very helpful and quick in dealing with any problems I had. Overall good....
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Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
very good agency. i hope next time still have coperation with them.thank you so much for them support and help...
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Was this helpful? Yes
Sep 26,2015
Minithumbup
Iban Etcheverry
By:
Sep 26,2015
1 people found
this helpful
Iban was incredibly helpful in terms of getting us the flat in the required area and being very quick in all the steps in the process such as referencing. He was also very honest and accessible in that we were able to call and talk to him whenever we had any concerns and the whole process was very quick. If people did encounter problems using them in the past, they've almost definitely gone now....
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Was this helpful? Yes
Sep 24,2015
Minithumbup
Iban Etcheverry
By:
Sep 24,2015
1 people found
this helpful
I was looking for a modern and gorgeous one bedroom flat in Islington and Crestons did a very good job in helping me find the right property, which is a property in a modern development. I particularly recommend the lettings consultant Iban Etcheverry who understood my requirements and quickly found the ideal apartment in the heart of King's Cross. Definitely recommend this agency for its professionality and efficiency!...
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Was this helpful? Yes
Sep 24,2015
Minithumbup
By:
Sep 24,2015
0 people found
this helpful
Overall the agent was quite prompt and efficient in their service. However, I wasn't too pleased that the referencing and background check was only carried out after the 6 month rent and agency fees were paid. This should all have been BEFORE any payment. Also, the terms of the contract was only given after the payment. Also, this should have been done at least after the payment of the agency fees....
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Comment on agent fees
Agency fees/admin fees could be cheeper. I found it slightly exorbitant.
Was this helpful? Yes
Sep 22,2015
Minithumbdown
Gian Marco Setzu
By:
Sep 22,2015
14 people found
this helpful
Absolutely Crooks! The worst. I have paid in advance three months rent plus the deposit plus their fees from Italy. Once arrived, they told me that the house I have chosen from Italy was not available due to a safety problems (?????). The gave me the key of another house, old and noisy. Now the three months rent are terminated from July but they do not want to refund the deposit (£2310), plus the difference between the house I have chosen and the house they gave me (£1171) plus the ...
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Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
4 people found
this helpful
I have rented a flat for one year with my girlfriend an dfound them to be very good, no problems....
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Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
2 people found
this helpful
I have been renting a flat since almost eight months and I think they are very cooperative agency. If I have a problem I call and they deal with it. I recommend them for any students who are looking for good offers near Kings Cross....
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Was this helpful? Yes
Sep 10,2015
Minithumbup
By:
Sep 10,2015
3 people found
this helpful
We are really happy with the service. We let our flat through them for over three years and now we've just sold it through them. All the information we received was always accurate, they were professional but never pushy. I would also like to mention Ray, his experience in the market allows him to value properties realistically which saves time and money in the long run. Recommended....
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Was this helpful? Yes
Sep 10,2015
Minithumbdown
Syed Ahmed
Ibby Ali
By:
Sep 10,2015
12 people found
this helpful
Crestons is a real estate agency composed of CR***S. It's been one year since I left my flat renting in London and I am still waiting for my deposit to be return to me. No explanations, they do not respond to my emails or return my calls. I do not recommend Crestons. Beware....
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What agent could do to change your mind?
Be honest and good.
Attached Files
Was this helpful? Yes
By: Good luck with Crestons
Sep 11, 2015
View all comments (1)
They have just been on bbdR4's consumer programme .... it seems your not the only one having trouble. There was a landlord also complaining that rent money isn't be transferred in a timely manner, which can be a sign of cash flows issues! ...
Sep 10,2015
Minithumbup
By:
Sep 10,2015
3 people found
this helpful
Crestons is currently managing my property for the full service. Since taking over from another agency I have received nothing but a perfect service. They deal professionally with all the issues (repair works, insurance claims, communication with tenants and us). I would highly recommend this agent to both Landlords and tenants....
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Was this helpful? Yes
Aug 20,2015
Minithumbdown
By:
Aug 20,2015
9 people found
this helpful
Absolute thieves. They take your deposit without passing it on to a 3rd party, and then refuse to hand it back. Taken to court, they were told to pay it back but still waiting. Can't get it back via bailiffs as nothing to seize in their stores. Lost thousands. And they are threatening with their behaviour. Can't believe they are allowed to continue trading, what is Islington Council / Trading Standards doing about it?...
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Was this helpful? Yes
Aug 04,2015
Minithumbdown
Ahmed Syed
By:
Aug 04,2015
11 people found
this helpful
I am the landlord of a property in Kings Cross let and managed by Crestons . I signed terms and conditions with them this year which provides for Crestons in the normal way to pay me net rent received by them as managing agents from the tenants . The tenancy agreement commenced in February and I have yet to receive any rent from Crestons. I have chased them repeatedly by phone and email over a number of months but they continue to not make payment for no good reason and ignore my communications....
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Was this helpful? Yes
By: KSF
Feb 12, 2016
View all comments (1)
Did you receive any response from Trading Standards, the Property Ombudsman and other relevant bodies ? I am facing the same trouble with you, they are holding my deposit of over 3000. ...
Jun 15,2015
Minithumbdown
By:
Jun 15,2015
11 people found
this helpful
Started out so promising, secured high rent but about three months into tenancy problems began Crestons late paying rent to me every month, once almost four weeks late. Emails ignored, promises made during phone calls broken, reception staff clearly instructed to take a message - contacts never in. When first tenant left Crestons refused to release the deposit, clearly knowing landlady is personally liable. After a strongly worded letter and many phone calls tenant was finally paid, almost ...
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What agent could do to change your mind?
Operate like a proper British business.
Attached Files
Comment on agent fees
High
Was this helpful? Yes
Jun 04,2015
Minithumbdown
By:
Jun 04,2015
12 people found
this helpful
Never use this comany. These where by far the worst company i have ever dealt with. They never respond to emails, and trying to get our deposit back was like tryig to draw blood from a stone. It was only when we threatened legal action and the landlord also threatened legal action was it finally done. They are rude, incompetent and cooks. If the owners are not shut down or in prison within the near future i would be very suprised. I can not stress enough, never ever use their services....
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Was this helpful? Yes
May 27,2015
Minithumbdown
By:
May 27,2015
11 people found
this helpful
My daughter rented a room (crowndale Court), they wanted her to pay in advace (because she is a student), right after that they said the appartment should be renovated, she left and never got here Money back!...
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What agent could do to change your mind?
return money
Attached Files
Was this helpful? Yes
By: Private Rental Inspector
May 27, 2015
View all comments (1)
Advice to all prospective tenants, Do not pay any money to this agent. Demand to make payment direct to Landlord. During our investigations we have been informed by Landlords that they are not receiving the rentals as agreed and other services are abysmal. Crestons have ignored our communications and shown indifference when contacted. They are not a member of any professional or fair practice scheme. ...
Apr 13,2015
Minithumbdown
Ibrahim Ali
Ray Mashuk
By:
Apr 13,2015
17 people found
this helpful
Rented a 2 bed flat in E1 and have a poor experience with them. Our experience is similar to many others documented on here - pushing back move in dates, failing to follow through on agreements, avoiding any correspondence in writing, ignoring emails or calls etc. Our landlord contacts us direct when he needs something to happen and it was him that alerted us to the fact that Crestons had not renewed the deposit protection scheme which allowed our deposit to become unprotected. He suggested that...
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What agent could do to change your mind?
Fees were initially given as โ€š£700 for two people. We refused to pay this and they were halved, which does cause me to question how they calculate the fees at the outset. Fairly standard costs for contracts, renewing contracts etc of around โ€š£100.
Attached Files
Comment on agent fees
Fees were initially given as โ€š£700 for two people. We refused to pay this and they were halved, which does cause me to question how they calculate the fees at the outset. Fairly standard costs for contracts, renewing contracts etc of around โ€š£100.
Was this helpful? Yes
By: F.C. MacOxby
Mar 02, 2016
View all comments (3)
Clicking select files to upload just posted the comment so here is a link: http://imgur.com/a/D5YMp. When we pushed for them to come and see it, someone came round in the middle of the day when we were both at work, opened every window in the flat including the ones which are accessible to anyone, and sent an email with information they had copied and pasted from a website about managing damp, as if that level of damp would relate to the steam from cooking in the kitchen. ...
Apr 01,2015
Minithumbdown
By:
Apr 01,2015
11 people found
this helpful
We gave this estate agent £730 administration fee to take a property off the market for us to rent. Three days later they called us back to say the property had already been rented before we put the deposit down. Over one week later I am still waiting to get my deposit back. I must have called them at least 10 or 15 times and left messages for the manager, I have emailed them also but I have not received any reply from them whatsoever. I would accept that there may be a short delay in ret...
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What agent could do to change your mind?
See above again!
Attached Files
Comment on agent fees
See above again!
Was this helpful? Yes
By: Sergiu
Jul 29, 2015
View all comments (2)
Hi, I am having exactly the same problem! I am proceeding with legal action this Monday. If other tenants are having the same problem maybe we can file a joint complaint / share the costs for the lawyer. Please leave a comment if you are interested and we can find a way to contact each other. ...
Mar 18,2015
Minithumbup
Ahmed Syed
By:
Mar 18,2015
1 people found
this helpful
Crestons have very good selection of flats. I have been renting with them twice and they are very nice and helpful....
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Was this helpful? Yes
Mar 11,2015
Minithumbup
Ahmed Syed
Zaid Suleman
By:
Mar 11,2015
0 people found
this helpful
My journey with Crestons started 3 months ago. When I decided to enlist their help in addition to the the other agents that I had been using for 9-months. I was beginning to despair as to whether I would ever sell my house as there were some rather complex issues. I was so stressed and after 5 months with the other agents, the buyers withdrew. I recall that when I popped into Crestons Islington office I was very impressed. They were very confident and told me they could sell my house within ...
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Comment on agent fees
I was happy with the percentage paid as I dint have to pay for multiple agents, just sole agent.
Was this helpful? Yes
Mar 06,2015
Minithumbup
Alex A
By:
Mar 06,2015
1 people found
this helpful
This is the second time we instructed Crestons to let our London home, and they have done well again. We have found that Crestons to be transparent in explaining their fee structure and services offered as well as acting effectively as our gatekeeper by providing clearly presented profiles of prospective tenants prior to the comprehensive referencing checks. We do not hesitate to recommend Crestons and we will be calling them again with our next instruction....
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Was this helpful? Yes
Feb 16,2015
Minithumbdown
Syed Ahmed
Ray CARROS
By:
Feb 16,2015
8 people found
this helpful
Crestons estate agency are awful, awful!. We are landlords, and they gave us the money that they owed us 4 months late. Syed Ahmed and his whole team (Ray, Shay Hoque) are terrible. They will start by being extremely rude on the phone, then will move on to insults, then lies, and then they won't give you the money they owe you. They are trading under the name Crestons Limited despite their previous company, also called Crestons, being insolvent (check this companies house link to see their ridic...
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Was this helpful? Yes
Jan 14,2015
Minithumbup
Shay Hoque
By:
Jan 14,2015
7 people found
this helpful
We have worked with Shay at Creston's for over two years, his friendly character makes the process of letting our properties that much easier. He has turned over vacant properties within 2 weeks. we are very happy with him and we look forward to working with him at a regular basis....
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Was this helpful? Yes
Jan 11,2015
Minithumbup
Shay Hoque
By:
Jan 11,2015
8 people found
this helpful
A seamless process from first viewing to signing the contracts (in less than a week too) We weren't pressured in our decision but they got the wheels in motion within an hour of the first viewing - every time we've had a worry or a question Shay has been on hand to help (long after the office has closed in some cases) Very happy with the service and to be moving in to our new flat....
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Comment on agent fees
Not discussed prior so they were higher than expected - in hindsight we should have checked first but it wouldn\'t have affected our taking of the tenancy.
Was this helpful? Yes
Dec 10,2014
Minithumbdown
Shay Hoque
By:
Dec 10,2014
6 people found
this helpful
The agent Shay Hoque not return the deposit. Don't reply the emails and only wants the money.They stole from me. Is very bad agent. Don't trust in Crestons, don't trust in Shay Hoque....
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What agent could do to change your mind?
The agent Shay Hoque not return the deposit. Don\'t reply the emails and only wants the money.They stole! Is very bad agent. Don\'t trust in Crestons, don\'t trust in Shay Hoque.
Attached Files
Was this helpful? Yes
Dec 05,2014
Minithumbup
Shay Hoque
By:
Dec 05,2014
12 people found
this helpful
I have worked with Creston's for the last year and a half and throughout our working relationship they have been informative, professional and courteous. I deal with Shay Hoque who is always on point with all that he does and always looks out for the best interest of not only his already standing clients but prospective clients too. He is always on hand to answer any queries I may have and is a dream to work with. No doubt in recommending Shay and Creston's!...
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Was this helpful? Yes
Dec 05,2014
Minithumbup
Shay Hoque
Jerome Mckenzie-lewis
By:
Dec 05,2014
11 people found
this helpful
Our main point of contact is Shay Hoque who helps with all complex referencing queries that we may have. The entire team is very friendly, I have also dealt with Jerome Lewis who is also very professional and pleasant on the telephone. The team are very efficient, quick, reliable and professional at all times, always willing to help....
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Was this helpful? Yes
Nov 20,2014
Minithumbdown
Jomar Fernandes
Ray Mashuk
By:
Nov 20,2014
9 people found
this helpful
I paid £1600 to Crestons as a sales resevation money for a flat in East Lodnon. But Crestons sold the property to someone else and unbelievably they don't want to refund my reservation money of £1600. The detailed story is as per the below: I offered £320K for 1 bed property and accepted in February 2014. Then I paid £1600 as a sales reservation to Crestons. However, it was found that the flat had unauthorised alterations (by the Tower Hamlets Building Control ...
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What agent could do to change your mind?
I\'d like to have my reservation money back.
Attached Files
Was this helpful? Yes
Nov 13,2014
Minithumbup
Ahmed Syed
By:
Nov 13,2014
1 people found
this helpful
I used Crestons as my friend had recently used the Kings Cross branch to sell her property in Angel. She was so impressed with the level of service she received and I can honestly see why. Crestons was a real partnership for all parts of the process and it was great to learn so much throughout each step. Ahmed kept me very well informed at the progress of the deal and did everything in his power for things to move along smoothly and efficiently. He was very approachable & professional, ve...
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Was this helpful? Yes
Oct 31,2014
Minithumbdown
Ahme Syed
By:
Oct 31,2014
12 people found
this helpful
This is a copy of the email I just sent my landlord warning him about these crooks at Crestons!! N be careful with these guys - the manager came to my home last week and PUNCHED me!!! "I agreed the move-in date and the rental price with your agent which you'll see below: (excerpts from emails) Me: "I cannot send a deposit then wait a few days only to find out the landlord has found someone who is willing to pay more, as then even if I get it back I won't have time to sort anothe...
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Was this helpful? Yes
Oct 15,2014
Minithumbup
Syed Ahmed
By:
Oct 15,2014
0 people found
this helpful
Creston always give me the best resource of property, and Syed give me the best service for looking for the property and help me solve all the problem of the property....
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Comment on agent fees
I thought they give me the best price for the property i have rented , it is a good flat also have a good location.
Was this helpful? Yes
Oct 14,2014
Minithumbup
Shay Hoque
By:
Oct 14,2014
9 people found
this helpful
I have dealt with Shay on three separate occasions: initially for a short-term let on a flat, which I later took up a long-term tenancy on and then renewed recently. Shay has been succinct and flexible in his dealings with me: he has quickly dealt with requests from myself and from prospective tenants, providing them with documentation and being 'on-call' whenever required. I also find him to be extremely reasonable: he is clearly driven by motives other than extracting commission from ...
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Comment on agent fees
I understand that fees are high in London, however (as previously mentioned) I believe that Shay is committed to providing his dedicated clients with the best service possible without a premium and I have not felt ripped off by him at any point. I see the agency fees as a guarantee that I have a safety net of a committed agent and a pleasant tenancy.
Was this helpful? Yes
Oct 12,2014
Minithumbup
Shay Hoque
By:
Oct 12,2014
11 people found
this helpful
Shay is a very nice person and a helpful consultant. He helped me through the whole process. I am appreeciated for everything he did....
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Was this helpful? Yes
Oct 10,2014
Minithumbdown
By:
Oct 10,2014
8 people found
this helpful
BE VERY CAREFUL, I WOULDN'T EVEN GET NEAR THOSE GUYS, now you can have some reading: Looks cheap but ends up being an extremely expensive and unpleasant agency. This is the description of my full experience: Before getting into the flat - Was promised an additional sofa, did not happen - Asked the landlord about it, he was not even made aware - Admin + Ref fee cost £400 per person (2 weeks of rent) - For comparison I have paid £324 (1.3 week of rent) with Knight Frank - Ch...
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Was this helpful? Yes
Oct 08,2014
Minithumbup
Shay Hoque
By:
Oct 08,2014
11 people found
this helpful
Shay was very polite and helped us find the property that we were looking for! As we were looking to get our foot into London as soon as possible, Shay went through every step and held our hand through the process. Any time I have a query Shay gets back to me instantly. I highly recommend his expertise to anyone looking to rent in London....
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Was this helpful? Yes
Sep 29,2014
Minithumbup
Syed Ahmed
By:
Sep 29,2014
0 people found
this helpful
This was an unexpectedly protracted and complicated purchase, not helped by intermittent communication from the vendors' solicitor. Syed worked hard to keep the channels of communication open and to expedite matters whenever possible. I am pleased to say all ended happily, if three months late. Syed was always cheerful and helpful....
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Was this helpful? Yes
Sep 21,2014
Minithumbdown
M Bashar
By:
Sep 21,2014
5 people found
this helpful
This agent is terrible! They took advantage of the fact that we were students and stole our money. They failed to inform us about important information and used every sneaky move to cover up this. They were threatening on the telephone. They did everything in their power to steal our money. If anything it was an important yet sad life lesson for us. NOBODY should use this estate agency. Anyone stating that they were the best estate agents they had ever met probably is affiliated with the staff m...
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Comment on agent fees
The agency fee is very very very high! I took the matter to the Citizens Advice Bureau and they started that no agent should be charging thousands of pounds as an agent\'s fee for a small damp rented house. It is such a shame to see that people are willing to stoop that low to get money. Lying to clients to get money in their pocket! I really do not understand why this criminal estate agency is still allowed to continue! As a warning to all those who are considering Crestons; STOP! Do your research!
Was this helpful? Yes
Sep 14,2014
Minithumbup
Shay Hoque
By:
Sep 14,2014
13 people found
this helpful
Crestons had been one of the best choices I had ever made! After going through so many problems with other agencies, I had come across Crestons. An agent by the name of Shay had approached me and assisted me with my queries. After having seen the first property, it had shocked me as to how they had located me my dream home. It's like they knew exactly what I wanted! After seeing the property, I wanted it asap! I had then been introduced to Ahmed Syed, another senior within the firm. He had ex...
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Comment on agent fees
The fees were deemed fit and acceptable. With the service they had provided me with, I was shocked at how at the amount of fee as I thought it would be much more expensive! They had allowed me to save more money that I thought which was another advantage!!!!
Was this helpful? Yes
Sep 02,2014
Minithumbup
Shay Hoque
By:
Sep 02,2014
13 people found
this helpful
Shay and Ahad were very friendly and helpful. They went to great lengths to walk us through the details of the contract and were always available and quick to reply to emails. True, Crestons's fees are higher than average, but I understand we have paid for a top-level service and the accommodation we found is exactly what we were looking for. The only flaw we might want to mention is the Veri-Check referencing process, which was quite an ordeal for us and for our employers, who kept rece...
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Comment on agent fees
Crestons\' fees are a bit on the high side, but then again, the service was great.
Was this helpful? Yes
Aug 29,2014
Minithumbdown
By:
Aug 29,2014
7 people found
this helpful
Our experience with Crestons was very unprofessional and disappointing. If we had a chance to change agents, we would have done it the moment we were able to. However, as we already placed a large deposit down we had to endure the pain we had to deal with. Shelton was our main point of contact, unfortunately he over- promised and under-delivered. He advised us of the incorrect 1 month rent in advance when we first met, then later issued an invoice for 3 months rent in advance. His explaination d...
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What agent could do to change your mind?
We will never use Crestons again and will not recommend this agent to any of our family and friends. We\'re Australian citizens and working abroad and have many friends who are on a working visa constantly looking for a place to rent. My advice to them is to never deal with Crestons.
Attached Files
Comment on agent fees
Don\'t mind the fees, it\'s not really a group savings. The issue was that we weren\'t told of what the indicative fees were, it\'s managing expectations and not throwing us a huge fee towards the end.
Was this helpful? Yes
By: Shelton
Sep 01, 2014
View all comments (1)
Dear Ms, Tu-Anh Trin, Thank you for for taking your time to write this detailed review. Please find my response below: First point, the administration fee, I would advice you to look around and see if you can find a cheaper cost for 4 tenants, we discounted ร‚ยฃ260 from the administration costs. Second point, when I first met Kevin, Kevin and Raymond, I did state that it was 1 month's rent upfront, SUBJECT TO REFERENCING, Kevin did however fail the credit score, therefore in order f ...
Aug 05,2014
Minithumbup
Shelton Besa
By:
Aug 05,2014
2 people found
this helpful
I am very happy with the service. Shelton Besa is a great people person and was considerate to my needs as a tenant all the way. 100% recommend....
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Comment on agent fees
Average, no objection.
Was this helpful? Yes
Aug 01,2014
Minithumbup
Shay Hoque
By:
Aug 01,2014
20 people found
this helpful
Overall the experience was really amazing. Shay was very kind and helpful to show us around and arrange the viewing. The price was reasonable and the property is really nice! Will highly recommend Shay....
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Was this helpful? Yes
Jul 29,2014
Minithumbdown
By:
Jul 29,2014
7 people found
this helpful
They were rude, "*" and inefficient when we first came in and looked for property. However the landlord was very cooperative and gave the full deposit back, yet Crestons managed to keep delaying the payment for more than 4 weeks and for no good reason. DO NOT USE THEM!...
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Was this helpful? Yes
Jul 23,2014
Minithumbup
Shelton Besa
By:
Jul 23,2014
0 people found
this helpful
Very helpful - lots of contact via phone and email. This was really good service because we always felt in the loop....
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Was this helpful? Yes
Jul 10,2014
Minithumbup
Shay Hoque
By:
Jul 10,2014
27 people found
this helpful
From the beginning Shay was friendly and helpful and followed my enquiry up politely. He has always been available when I have needed to ask anything and this has given me confidence that the tenant he found quickly for my flat will be well looked after. I have felt that my requests and questions have been listened to and dealt with, I could not ask for more....
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Was this helpful? Yes
Jul 10,2014
Minithumbdown
By:
Jul 10,2014
6 people found
this helpful
The most annoying and disturbing estate agents I have come across. Deceptive, irritating, stupid and desperate. Acting like a pack of wolves. Harassing when answer is no. Prices are cheap and it can be tempting. But wouldn't trust them the least after the experience at either branches. Avoid at all costs....
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Was this helpful? Yes
By: Brian
Aug 22, 2014
View all comments (1)
Agreed - they will do their best to steal your money knowing full well that the legal process is unlikely to result in you getting the money back off them. The law protects them rather than the consumer as they have no assets that can be seized. They are a disgrace. ...
Jul 04,2014
Minithumbup
Simon Ilfrod
By:
Jul 04,2014
4 people found
this helpful
quick and professional service. Friendly and honest advice and valuation. I felt the valuation was done accurately and reflected the market price, Syed explained to me how he came to value my property, which was important to me. And not just picking a figure out of thin air, which some of the agents do these days. Sold the property within weeks of being on the market. These guys know what they are talking about, everything Ahmed said to me come true. I would highly recommend them. Would...
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Was this helpful? Yes
Jun 19,2014
Minithumbup
By:
Jun 19,2014
2 people found
this helpful
Initially had trouble getting response from Creatons. Agent we have worked with has been good. I do not approve of this firm and feel pressured to fill it in. It is not my responsibility....
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Was this helpful? Yes
Jun 10,2014
Minithumbdown
By:
Jun 10,2014
9 people found
this helpful
Honestly, read the below reviews and do not use this agent for letting or sales no matter how nice the property you are looking at seems. They need to get their practices up to an acceptable, let alone professional, standard. We still have not been returned our deposit after moving out and a month and a half of chasing, with different excuses given every time which we have then had proof to refute. I am at the point of taking legal action to recover what is rightfully ours which is silly. I firm...
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Was this helpful? Yes
By: Brian
Jun 23, 2014
View all comments (1)
Sorry to see you also getting this experience. You will be likely to waste days of effort and months of elapsed time trying to take legal action (and of course the money associated with doing this). A court order will eventually be issued but you will be able to seize no assets because they don't have any. You have probably lost your money. They are not unprofessional - they are just plain thieves. They will no doubt post a comment saying "this is not the experience you had, please con ...
Jun 09,2014
Minithumbdown
By:
Jun 09,2014
7 people found
this helpful
"*"We have been lied to repeatedly. They have tried to steal from us and cheat us out of our money. From the beginning the level of service was appalling. No replies to emails, or replying to one tenant and not the other (unaware of the reply all function) no replies to calls, always unavailable to answer questions or provide help. We raised concerns several times over numerous items in the flat that were not up to standard. We received no response AT ALL TO ANY COMPLAINT REGISTE...
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Was this helpful? Yes
Jun 05,2014
Minithumbdown
By:
Jun 05,2014
7 people found
this helpful
Plz do not use this agent. I'm international. This agent Shay hoque offered 3bd house it was not market price it's more expensive price. He also lied to landlord and me. I paid 6 month rent fee advance but one day, landlord said why didn't pay november rent fee last year. I shocked he was paying monthly. There is a lot of illegal things he did I heard from other international tenants....
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Was this helpful? Yes
Jun 05,2014
Minithumbdown
By:
Jun 05,2014
7 people found
this helpful
It took 3 months of consistent phone calling/e mailing to have a deposit of £8250.00 returned to my account. Only after the threat of legal action and an unsavoury online review was the money finally returned to my bank account. The company has apologized for this extraordinary delay but I would not recommend them, particularly the dealing with Ahmed Syed in accounts....
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Was this helpful? Yes
May 20,2014
Minithumbdown
By:
May 20,2014
6 people found
this helpful
Please be careful tenants - Crestons refused to refund my deposit without reason. I left the place in perfect condition and in time; but even after so many chasing Crestons refused to refund the deposit. I have had to take legal action; and even willing yo go to court. I don\'t usually write reviews; but I really do not want any other innocent people to go through the same frustration that Crestons has imposed. I had to contact Crestons so many times; and asked to speak with the Manager bu...
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Was this helpful? Yes
By: Brian
Jun 30, 2014
View all comments (2)
Dear HN, Because you are thieves you idiot, that's what you do. Popping into the office makes no difference, as you know. Even court orders make no difference because it is illegal to seize the sparse assets you have as they are " required to run your business". You've got all the mug punters over a barel really haven't you! Regards, Brian ...
Apr 24,2014
Minithumbup
Shay Hoque
By:
Apr 24,2014
35 people found
this helpful
From the beginning Shay has been very efficient, from the first viewing, with the payments, handing of the keys, first flat problems etc. He is always available to help and puts our best interests first....
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Was this helpful? Yes
By: Alice
Oct 17, 2014
View all comments (3)
This is a comment I wrote when I had just moved in, and didn't have time to realize what kind of agency this was. LITTLE UPDATE: I DO NOT advise this agency by any means. When it was about paying the rent, or getting money from us, we would get 10 phone calls a day, but whenever we needed something, no one was there. We had to live 2 months without a fridge, because no one at the agency would take care of it. We also moved in with a gaz leak in the flat. When they found out we wer ...
Mar 31,2014
Minithumbup
Shelton Besa
By:
Mar 31,2014
1 people found
this helpful
Shelton was quite prompt with his responses to my questions. He also did his best to accommodate my requests about seeing the apartment before moving in, and was flexible about the deposit amount when I wasn\'t able to transfer the money from my foreign bank account....
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Was this helpful? Yes
Mar 19,2014
Minithumbup
Shay Hoque
By:
Mar 19,2014
39 people found
this helpful
Crestons are very efficient and helpful thoughtout. Shay was always polite and enthusiastic, and he was good at keeping us in formed. Thank you....
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Was this helpful? Yes
Mar 06,2014
Minithumbdown
By:
Mar 06,2014
2 people found
this helpful
I cannot believe that this agent can advertise a substantial property on-line and fail to field phone calls or enquirers relating to the sale of that property - surely that is a per-requisite? If you are selling think long and hard before you chose this firm...
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What agent could do to change your mind?
Nothing....
Attached Files
Was this helpful? Yes
Mar 03,2014
Minithumbup
Shelton Besa
Ibby Ali
By:
Mar 03,2014
4 people found
this helpful
Shelton called me as he\'d had my details from last year. I had told him at that time that the flat had just been rented out, but to call me at this time the following year. And he did, which was impressive. Moreover, the flat had been on the market for over three months with another agency, whose performance was terrible. I agreed to let Crestons have a chance and 48 hours later they had found me an A1 tenant. They were charming, optimistic, enthusiastic and professional throughout my dealings ...
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Was this helpful? Yes
Feb 07,2014
Minithumbup
Shay Hoque
By:
Feb 07,2014
41 people found
this helpful
Shay was not only helpful, but incredibly informative. From the second we met him, he was welcoming and knowledgable. Whenever I emailed Shay with an inquiry or issue he would phone within minutes to sort out my problem. From the beginning we informed Shay that we wanted to move in ASAP. He not only got us into the apartment before the expected move in day, but all set up a deal that made both us, the tenants, and the landlord happy. My family owns an estate agency back in Canada. We would...
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Was this helpful? Yes
Feb 04,2014
Minithumbup
Shay Hoque
By:
Feb 04,2014
45 people found
this helpful
Shay has been helpful and efficient with helping us move into our new apartment. He managed to get all the documents sorted and moved in within a couple days of viewing the apartment. Since moving in he\'s continued to help us and deal with a couple small problems. As far as the apartment goes it\'s been great so far and was clean and tidy when we moved in....
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Was this helpful? Yes
Jan 19,2014
Minithumbup
By:
Jan 19,2014
5 people found
this helpful
Very good company let them sell my property, gave them the instructions and within 2 weeks I had offers on the property! Very fast dealings...
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Was this helpful? Yes
Sep 09,2013
Minithumbup
Syed Ahmed
By:
Sep 09,2013
5 people found
this helpful
Syed is a very good guy everything is perfectly OK , he has help me a lot of thing and the flat he shows me is very nive...
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Was this helpful? Yes
Aug 30,2013
Minithumbup
Moe Ahad
By:
Aug 30,2013
5 people found
this helpful
He answered very quick and was helpful all the times he always try to understand us and give best effort all the times...
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Was this helpful? Yes
Aug 30,2013
Minithumbup
By:
Aug 30,2013
5 people found
this helpful
Crestons gave good service, gave quick and fast responses when dealing with issues. The only issue was agency fees which were high....
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Was this helpful? Yes
Aug 29,2013
Minithumbup
Moe Ahad
By:
Aug 29,2013
5 people found
this helpful
Was asked to leave a review and happy to give one as Moe has been a great agent for us when taking on a property to rent. Would recommend and work with again....
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Was this helpful? Yes
Aug 05,2013
Minithumbdown
Syed Ahmed
By:
Aug 05,2013
12 people found
this helpful
DO NOT USE CRESTONS. I am a doctor who owns a flat which I let through Crestons over 2 years ago. I let my property through them for a year while I was working abroad. They still owe me 1400 GBP and now ignore my calls and emails. I have checked with the deposit schemes and they did not ever register any tenant deposit through these schemes which is ILLEGAL! I am now in the process of claiming the money they owe me through a small claims court. When my wife tried to call them one of the ma...
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What agent could do to change your mind?
Give my money back and answer / return calls
Attached Files
Was this helpful? Yes
Jul 24,2013
Minithumbup
Moe Ahad
By:
Jul 24,2013
7 people found
this helpful
I just visit your agency and it was great with Moe, and I will definitely recommend to my friend. Thanks. Han...
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Was this helpful? Yes
Jul 06,2013
Minithumbup
M Bashar
By:
Jul 06,2013
4 people found
this helpful
I have been fully satisfied. The first contact was very professional and friendly. The actual signature was a little bit messy due to my international account. All went perfectly well as expected and the follow up is professional too. I would gladly recommend M. Bashar to my friends in their search....
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Was this helpful? Yes
Jul 04,2013
Minithumbup
mohammed ahad
By:
Jul 04,2013
4 people found
this helpful
Crestons responded very quickly to my request to arrange a viewing and after submitting an offer for the property, I heard back in good time. They were helpful throughout the process of filling out the paperwork and responded very quickly to emails. Mohammed, in particular, was very friendly and managed the process extremely well....
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Was this helpful? Yes
By: The Truth Hurts
Nov 20, 2014
View all comments (1)
www.crestons.info for the TRUTH ...
Jul 01,2013
Minithumbdown
By:
Jul 01,2013
7 people found
this helpful
I assume that you are reading these reviews before entrusting Crestons with your deposit or that you are experiencing difficulties during your tenancy. I did the same seven months ago, I would strongly suggest using another company. Crestons are not the worst lettings agent in London however they are disorganised and very poor at client service. Issues with my tenancy included various technical faults that never have been fixed, no rules for a building of multiple occupation (which is requred wh...
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What agent could do to change your mind?
If this company communicated with its customers and had a simple written procedures for inventory / faults reporting. / items included in rent / tenants regulstions / feedback on council tax payments they would be 100 % improved... but they do not.
Attached Files
Was this helpful? Yes
By: Brian
Jun 23, 2014
View all comments (4)
Oh Justin, that's laughable. What more can you do than get a court order and have the bailiffs come over?! Look at all the other reviews appearing now ... "*". Are you telling me hand on heart you have never received court orders for illegal non-repayment of deposits? Or are you saying you have received them and have paid them all back? I'd urge anyone just to check with council on Crestons reputation and outstanding court orders. And also watch out for the fact that deposits a ...
Jun 26,2013
Minithumbup
By:
Jun 26,2013
8 people found
this helpful
We had a really good experience renting a property from Crestons on brick lane. Shay was the employee we dealt with and we couldn\'t have asked for a better service. There were a few small changes we wanted regarding our flat and he was extremely attentive and ensured they were done immediately. The moving in process was also much smoother than what we\'ve experienced other times we have rented flats and we were able to go from looking round the flat to moving in in less than 2 weeks. We will de...
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Was this helpful? Yes
Jun 11,2013
Minithumbup
mohammed ahad
By:
Jun 11,2013
5 people found
this helpful
Moe was a very friendly person to deal with. i am a german student going on an internship to london, moe always had satisfying answers to my questions international banking worked out really good....
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Was this helpful? Yes
By: rippedoff
Jun 20, 2013
View all comments (1)
Be careful Pascal - don't be fooled by Moe or anyone else at Crestons. Moe rented me my property and I had endless problems with it, you cannot trust anything they say. Read the review below by Macunian23 - my experience was identical. I still have not got my deposit back. It was the worst rental experience of my entire life. ...
Dec 07,2012
Minithumbdown
By:
Dec 07,2012
8 people found
this helpful
Genuinely appalling experience. Had to threaten them with legal action to get deposit protected after they missed legal deadline. The staff member you needed to talk to was always mysteriously "out of the office" when you call and never returned the call. Repeatedly told direct lies about calling us, talking to the other tenant, times of appointments, documents being sent to us etc. We never got a Gas Safety certificate Generally incompetent too - they asked us to pay rent by Direct...
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Was this helpful? Yes
Nov 08,2012
Minithumbup
Syed Ahmed
By:
Nov 08,2012
11 people found
this helpful
I have been using Crestons for a number of years now, they have always managed to find tenants speedily, unlike other agents they aren\'t in a hurry to push just anyone into your property but seem to take the time to match the right tenants to the appropriate properties. I have also always found them to be very helpful in getting workmen out for repairs etc...
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Was this helpful? Yes
Nov 03,2012
Minithumbup
By:
Nov 03,2012
5 people found
this helpful
Thank you Crestons, Excellent service. value for money I have used this lettings agent and they have helped me find a very nice flat in Highbury. They even stored my stuff on the move in day, as I had to vacate early from my previous flat. They will help you in every way and I was fully happy with the service I received. I found Crestons friendly and helpful in every way, very professional in everything they did for me and would recommend them. :)...
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Was this helpful? Yes
Oct 30,2012
Minithumbdown
By:
Oct 30,2012
15 people found
this helpful
Tried to keep hundreds of pounds by saying I failed the reference check when I didn\'t. Told me they had videos of various conversations that never took place (video taping without consent is illegal and so is forceful coersion to sign a contract!). Refused to let me see the tenant agreement until I paid deposit and 2 months rent in advance, which should only come AFTER the agreement has been signed by landlord and tenant. When I finally received contract large sections were missing or pasted ov...
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Was this helpful? Yes
Oct 05,2012
Minithumbdown
By:
Oct 05,2012
16 people found
this helpful
Do not use Crestons. They have thousands of pounds of our money, they are not paying it back even with a court order and bailiffs involved ยขรขโ€šยฌรขโ‚ฌล“ they don't trade under the name Crestons and they have very few assets to be seized. Even though they come across as stupid in all their correspondence, they do at least appear eductaed in all the dodgy ways they can avoid paying back money they have taken. Also they don't hold deposits with a 3rd party trading company ยขรขโ€šยฌรขโ‚ฌล“ thi...
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Was this helpful? Yes
By: Ripped Off
Dec 07, 2012
View all comments (1)
So I see Crestons have been posting their stock responses to old (negative) comments, but not to this one. That's because it's true, they do owe many many people thousands of pounds, there are files full of people they have stolen from, and aren't paying back despite court orders, bailiffs etc. ...
Jul 18,2012
Minithumbup
Ahmed Syed
By:
Jul 18,2012
5 people found
this helpful
Excellent service! Went the extra mile to ensure the suitable tenants were found. Highly recommend using Crestons....
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Was this helpful? Yes
May 19,2012
Minithumbup
By:
May 19,2012
9 people found
this helpful
This is not the first time in london for me i have been in and out for the last 4 years due to buisness here, i always pass the agency as i come for short let always get 5 star service. I agree property is what they do best they go out there own way to find you the best value for money with the price so high. I will always recommend them sometimes you have to try to know dont just buy its cover well done guys keep up the service....
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Was this helpful? Yes
May 18,2012
Minithumbup
Ahmed Syed
By:
May 18,2012
8 people found
this helpful
i was really happy with the way they interacted and dealt with me in finding finding a property quickly and smoothly their service was excellent , they would arrange viewing after hour which is when i finished work and it had safe me time and money. i would recommend any of my friends and family to use their friendly and professional service....
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Was this helpful? Yes
Apr 20,2012
Minithumbup
By:
Apr 20,2012
10 people found
this helpful
I have been looking for a while now, with rents so high in central London, especially with the Olympics its been hard to find a suitable flat, I was so fortunate when i arrived at Crestons in Kings Cross. They were very quick to show me vacant falts with now pressure, had now im in a beutiful flat with a excellent view,and nice neighbours. Thank you very much team crestons...
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Was this helpful? Yes
By: Katharina
May 17, 2012
View all comments (1)
This is not the first time in london for me i have been in and out for the last 4 years due to buisness here, i always pass the agency as i come for short let always get 5 star service. I agree property is what they do best they go out there own way to find you the best value for money with the price so high. I will always recommend them sometimes you have to try to know dont just buy its cover well done guys keep up the service. ...
Mar 28,2012
Minithumbup
By:
Mar 28,2012
8 people found
this helpful
The young woman from Crestons was very helpful when she rented out my property, there was no hiddin fees and they did not take any money upfront. They found me very good tenants, I would use them again...
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Was this helpful? Yes
By: Actual Customer/Victim
Apr 13, 2012
View all comments (1)
This is clearly written by Crestons and not a customer- as with all their positive reviews they are poorly written and they usually upload lots on the same day to try and make their rating look better. ...
Mar 28,2012
Minithumbup
By:
Mar 28,2012
10 people found
this helpful
Crestons found me a flat in 3 days, i was so happy, it was right on my budget, the young lad who i viewed the flat with was very helpful, i would recommed them to my friends,...
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Mar 04,2012
Minithumbdown
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Mar 04,2012
18 people found
this helpful
Can't think of a word in the English language terrible enough to describe these people. They verge on the inhumane in the way that they take your hard-earned money for absolutely no effort of their own and don't give it back despite many promises that they will. Please, please don't use them....
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What agent could do to change your mind?
Not steal people's money that they know they have no right to.
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By: Crestons
Nov 26, 2012
View all comments (3)
Dear Anon, If your allegation and facts are of true nature then you should have come to some conclusion, however if you really are a genuine prospective customer of Crestons, then I suggest you try to resolve this matter at once. We have requested for you to resolve your Review in June 2012, but you have failed and only replied four months later via the review. Again we are providing a helping hand to resolve your allegation, but should you fail then we will be contacting this company as ...
Feb 29,2012
Minithumbdown
By:
Feb 29,2012
19 people found
this helpful
thief (thf) n. pl. thieves (thvz) One who steals, especially by stealth I'd say this is a pretty good definition of what Crestons do. They take your money, they give you nothing in return, they refuse to refund your money. Stay well away from them....
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By: John Biggs
Dec 07, 2012
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"Again we are providing a helping hand to resolve your allegation, but should you fail then we will be contacting this company as you are falsely discrediting our firm and slandering without any grounds." If a helping hand means not paying up when a court order is issued, and then still not paying when the bailiffs come round ... then I'd hate to meet you when you a being unhelpful! I'm not a company, I'm a person - someone with feelings when stolen from. Please feel free to c ...
Feb 03,2012
Minithumbup
By:
Feb 03,2012
18 people found
this helpful
crestons was good to take my money and get me in the property, I rented for 1 yr, its 2yrs on and i still havnt got my deposit back!!! its a lot of money, and i am a student, everything is gone expensive, atleast give me my deposit back so that i can rent elsewhere....
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By: mr Wren
Jun 26, 2012
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Please I understand you are more than welcome to comment on our services, but I do not feel that your deposit would have been retained with out any valid reasons. However if you were a client of our company, then please come in and see us to discuss your matter. Please contact us to resolve any issues that you may have as we work to have all our clients fully satisfied We look forward to hearing from you very soon ...
Jan 12,2012
Minithumbup
By:
Jan 12,2012
7 people found
this helpful
I have been using Crestons for 2 years they have always provided me with excellent tenants and good customer service. I have always recommend the agent to friends and families....
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Dec 21,2011
Minithumbdown
By:
Dec 21,2011
17 people found
this helpful
Crestons have taken 6 months rent!!! and I am still waiting for payment, Crestons estate agents offered me peace of mind management service and charged the roof for it!!! they also charged me for their lettings service, seemed ok at first, i recieved my first payment in the second month, only a few hundred pounds as they deducted thier fee. Now as they have management of my property i decided to leave the country hoping for peace of mind, however since my last payment which was early summer, i h...
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What agent could do to change your mind?
They can pay 6 months rent that is owed to me!!
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By: mr Wren
Jun 26, 2012
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Dear who ever you maybe, It has been over two months from the comments addressed to you and we have had no replies to resovle your issues, now one can only assume that you are only out to discredit our firm. You have no reason to do this and no intention to resovle any matters (if any), however if you still wish to contact us, your more than welcome to do so Thank you for comments ...
Dec 16,2011
Minithumbdown
By:
Dec 16,2011
15 people found
this helpful
Dishonest, unprofessional, lazy. Visit them only if you are in the market for having your money taken for no purpose whatsoever. They seem completely oblivious as to what the role of the agent is, but they will gladly take your money for it. Been waiting several weeks for the holding deposit to be returned after they failed to hold the apartment, and visits to the office were met with "Oh, didn't you get it yet?" Apparently they can't provide proof of the transaction having been carrie...
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What agent could do to change your mind?
Done their job. Not been shit.
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By: Mr Wren
Jun 26, 2012
View all comments (3)
Please I understand you are more than welcome to comment on our services, but I do not feel that you are a client of our company. And if you were then you would have been fully refunding according to the terms you have agreed with. However if your matter is of genuine then I would suggest you contact us immediately to resolve, but I have sure that you will not contact us. And your intention is of bad nature to discredit our firm which is a very serious matter. Please contact us to resolve ...
May 23,2011
Minithumbdown
By:
May 23,2011
13 people found
this helpful
terrible team if i could turn the time back i would never used them! got me a tennant who doesnt pay rent on time. They ignoring my phone calls and letters very arogant people ! Didnt received tennancy agreement until today even when the tennant moved in 6months ago feeling to sue them...
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Mar 13,2011
Minithumbup
By:
Mar 13,2011
5 people found
this helpful
A huge thank you to the Crestons team for finding the perfect house for me and my friends. Special thank you to Medha, who went over and above her duty, out of office hours to ensure that everything from keys to heating and beds were perfect. Would definitely recommend. Shepperton Tenants...
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Dec 20,2010
Minithumbdown
By:
Dec 20,2010
13 people found
this helpful
Crestons seems to be run for the convenience of the staff, not the customers. Here is why: 1) Appointments - make an appointment in the office and they aren't there. Make an appointment outside the office and they're either 45 minutes late or don't bother turning up. When you call to see what has happened, stories from staff do not correlate. 2) They ought to write down and sign everything they say - and even that doesn't work. Casual promises are made and on the day the fee doubles. They ...
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By: Adam Blackwell
Mar 12, 2014
View all comments (2)
Dear StarburstOne or angrycustomer or Fake You are sitting their making flase allegation, slandering and defamation on other companies as you have nothing better to do. We have requested that you to contact us and if you are 100% genuwin then we will compensate you but I am 200% sure that you will be no show nor will you contact us. Details are provided below Management@crestons.com ...
Dec 13,2010
Minithumbup
By:
Dec 13,2010
7 people found
this helpful
I think Crestons as company are quite good as they have dealt with my requirements well, especially when I called their Islington Branch often in regards to letting my property. But even though they sound so busy they make time to ask me how I am and inform me in much detail on the offers they have. I would say they are very good agents and they have provided me with exceptional service....
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Nov 29,2010
Minithumbup
By:
Nov 29,2010
6 people found
this helpful
I found the whole procedure quite relaxing as even though I was on a holiday they had my property rented at my ideal price, and the whole time they kept me informed which is what I really liked. In my experience I would defiantly go back but they have let my property for 2 years to a very sweat couple. I wouldn't rate Crestons 5 star because they are agents and I don't like fees but because I felt it was value for my money I give 4 stars. ...
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Nov 28,2010
Minithumbup
By:
Nov 28,2010
4 people found
this helpful
Crestons were exceptional throughout the entire process leading up to my tenancy. From providing in depth information regarding all properties, to the excellent customer service displayed by their lettings manager, Bobby. There professional attitude throughout, by far made this the best and easiest estate agency that I have ever dealt with.......
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Nov 18,2010
Minithumbdown
By:
Nov 18,2010
8 people found
this helpful
The staff are unreliable, often change appointments at the last moment, sometimes did not even turn up and ignore correspondences for weeks on end. This is the most unprofessional and appaling estate agency I have ever experienced. They forget information already provided and are totally clueless about their professional responsibilities. Plus, they never apologised for any of their missed or changed appointments. Incredibly poor....
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180 Royal College Street, London NW1 9NN
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