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Crestons provide a professional and dynamic service offering a wealth of experienced local knowledge. Our dedicated property consultants are specialists in residential lettings and sales across centra Read full description...Crestons provide a professional and dynamic service offering a wealth of experienced local knowledge. Our dedicated property consultants are specialists in residential lettings and sales across central London.
 
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Properties for sale
Properties for rent
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
6 people found
this helpful
They agreed a rent of £1300 with me, asked me to put down a deposit of £600 and then turned around said the rent is increased to £1400. I refused to take that number then asked for deposit back. There has no action of refund although senior management and accounts confirmed so. I took them into the small claims court which cost me £60 the court decision is that they are liable to pay me £660 + interest back. But they have done nothing on the back of sedning the cour...
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Was this helpful? Yes
Mar 07,2016
Minithumbdown
By:
Mar 07,2016
8 people found
this helpful
horrible experience me bf and i are now back living in me parents front room !!! we moved to london to find jobs setup in a hotel and started looking for flat. and saw lovely flat advertised by crestons. since hotel was expensive we told agent on spot we wantedit.went back to brick lane to sign papers and pay deposit & feess £2310. set moving in date and ONE DAY BEFORE we were to move got a text from crest on saying flat was gone". that was it. nothing else. tried contacti...
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Comment on agent fees
we got no service for high fees paid
Was this helpful? Yes
By: Jason
Mar 07, 2016
View all comments (1)
Dear Amy, Please advise which propety this was as we do not even have you registered with us....
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
11 people found
this helpful
Worst experience I've ever had with this incompetent letting agency. I was told I could move in on the day it was available; two weeks later, they are still completing reference checks and gave me absolutely no information regarding anything. They told me when I called that I would need a guarantor which is why nothing was completed - they told me this after TWO WEEKS of virtual silence, as though I would automatically assume to send that information when it was not on the booking form. I emaile...
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Comment on agent fees
Overpriced for an incompetent agency.
Was this helpful? Yes
Dec 11,2015
Minithumbdown
By:
Dec 11,2015
24 people found
this helpful
4 months later and have not returned holding deposit of £ 1520, never had intention of letting the property or returning the money. Reported to both The Property Ombudsman and the Trading Standards, Manager is Ibrahim Ali, Brick lane was trading under Sirs Associates LTD but both Sirs Associates Ltd and Sirs London ( other offices of Creston) under compulsory liquidation for failure to pay monies, search the companies website if you want further details. Now attempting t...
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Was this helpful? Yes
Dec 03,2015
Minithumbdown
By:
Dec 03,2015
14 people found
this helpful
DO NOT USE THIS AGENT. After paying a holding deposit of £840, the rental fell through as the landlord changed his mind. Fair enough. However over 3 months down the line, Crestons have still not returned the holding deposit. When contacted they always say it's up to the manager, however the manager never gets back to you. Approached the Property Ombudsman who started to look in to my case, Crestons agreed to return the money. Unsurprisingly, it never happened and the Ombudsman informed me...
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What agent could do to change your mind?
The agent should have refunded my holding deposit immediately.
Was this helpful? Yes
Dec 02,2015
Minithumbup
By:
Dec 02,2015
0 people found
this helpful
He is really nice, very competent agent. He asked all the right questions and by the way he conducts himself you can see he has a strong background in lettings. He generated a lot of potential clients in a short space of time and as a result he tenanted my property. I would definitely use him again....
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Nov 30,2015
Minithumbup
By:
Nov 30,2015
1 people found
this helpful
It's a second year Crestons is managing my property for the full service. I check my flat every six months. Overall good....
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Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
We came to their office but they didn't have anything that would suit us (I wanted to have a balcony - my partner smokes); but they called two weeks later and got us a nice place. Overall ok....
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Comment on agent fees
standard
Was this helpful? Yes
Nov 24,2015
Minithumbup
By:
Nov 24,2015
1 people found
this helpful
They showed us three flats but they were not like on the pictures so we were a bit disappointed but we were in a rush to get a place asap so we got a one bedroom flat;...
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Comment on agent fees
fees a bit too high
Was this helpful? Yes
Nov 18,2015
Minithumbdown
By:
Nov 18,2015
18 people found
this helpful
DO NOT USE! I am a prospective tenant who was looking for properties and had seen two flats from Creston's that I liked. The first one, in Camden, upon inquiry about the property, I was given the runaround. I was told I could not get in to see the property despite requesting a viewing every other day for several weeks. The story changed constantly as to why I could not get access. One minute it was due to the tenant's then I was told it was because the landlord wasn't in the country with key...
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Nov 09,2015
Minithumbdown
By:
Nov 09,2015
20 people found
this helpful
The flat was managed by Crestons. This is the worst agent in London , my full deposit has never been returned, however when I attended their office to demand it they offered to pay half only , administration fees never explained , never attended to any Repaire in the Proprty during my tenancy, tried ( but never succeeded ) in charging me while I was living at the property for decoration work!! Tried ( but not succeeded) in getting me to pay for repire to the property. Please Be aware of this ...
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Nov 07,2015
Minithumbdown
By:
Nov 07,2015
17 people found
this helpful
OMG!! I cannot believe how such a terrible business can actually continue trading. I am a landlady and avertising my own properties on different wesites and Crestons contacted me claiming that they have tenants for me...the best tenants in the world...they are willing to pay more than the rent asked...etc etc... I told them that i didn't need their services but they kept pushing and pushing and having terrible phone manners. I finally told this guy that I didn't like the way he was talking to m...
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Was this helpful? Yes
Nov 05,2015
Minithumbdown
By:
Nov 05,2015
19 people found
this helpful
I am a landlord of a property in Kings Cross and after many months of chasing Crestons they have still not paid me the rent they have collected from the tenants. They owe me circa ฦ’รขโ‚ฌลกโ€š£4k but despite constant chasing by email and phone calls payment is never received. I have a court order against them but still no payment. I believe they have no intention of paying the rent to me. *. Please contact Trading Standards ** Principal Consumer Services Officer Trading Standards ...
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What agent could do to change your mind?
Pay us the rent you owe us which you are illegally withholding.
Was this helpful? Yes
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
This is the second time that I have rented using Crestons. The first time I was new to Shoreditch; I would like to mention Stefano – he was really helpful and got me a lovely studio; I don't remember the agent I used the first time but he was helpful too....
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Comment on agent fees
fees ok
Was this helpful? Yes
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
The service I received from Crestons was excellent. Knowledgeable and informative, they were very helpful from the start to finish of our tenancy. I do not hesitate to recommend. Thanks....
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Comment on agent fees
None
Was this helpful? Yes
Oct 17,2015
Minithumbup
By:
Oct 17,2015
0 people found
this helpful
I was looking for a flat with my mates and guys at Crestons helped a lot. They were helpful and we got a nice place nice Kings Cross and if we have any issues we just call and they deal with it right away....
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
1 people found
this helpful
I've been renting a flat for a few months now with them and I cannot complain. Good service, they are really trying to help....
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Was this helpful? Yes
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
Overall my experience with Crestons has been good, especially as I was new to being a Tenant. The staff are approachable and very professional. Any problems that arose while we were tenants were dealt with quickly. Would recommend to anyone....
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Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
I decided used Crestons to find me a tenant. I was positively impressed because they genuinely seemed to have my interests in mind and they wanted to find me a suitable tenant, not the first person who came along. My flat is now rented and I will certainly use them in the future....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
I have just finished my first year at Uni and thanks to all the staff at Crestons I've had an incredibly comfortable year. They were always helpful and when I asked for something to be fixed or replaced it would be done swiftly!...
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Was this helpful? Yes
Oct 01,2015
Minithumbdown
By:
Oct 01,2015
13 people found
this helpful
Avoid business with these agents at all times! At first it started off okay, the viewings were normal and the agency looked fine. After having viewed a place, we paid a holding deposit. This is where it all began. They wanted us to do things quickly and sign things that were in their favour. On the other hand, any legal documents that would provide us guarantees were not provided. If it was, then it would ask for some kind of signature that would bind us to paying more money. Unfortunately, we...
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What agent could do to change your mind?
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Comment on agent fees
The agent did not disclose all fees from the beginning, even though he is legally obligated to disclose all fees from the beginning. Also, the admin fee turned out to be remarkably high.
Was this helpful? Yes
Oct 01,2015
Minithumbup
By:
Oct 01,2015
1 people found
this helpful
I dealt solely with Iban and can safely say that I recommend him. He was explaining each part of the process thoroughly by phone or in person. I personally had no confusion with his communication. The bureacracy of this country is a s*storm, but we sailed through smoothly with Iban as a navigator....
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Was this helpful? Yes
Sep 29,2015
Minithumbup
By:
Sep 29,2015
2 people found
this helpful
I used Crestons for almost a year when I was student at King's College and I found them very helpful and quick in dealing with any problems I had. Overall good....
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Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
very good agency. i hope next time still have coperation with them.thank you so much for them support and help...
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Was this helpful? Yes
Sep 26,2015
Minithumbup
By:
Sep 26,2015
1 people found
this helpful
Iban was incredibly helpful in terms of getting us the flat in the required area and being very quick in all the steps in the process such as referencing. He was also very honest and accessible in that we were able to call and talk to him whenever we had any concerns and the whole process was very quick. If people did encounter problems using them in the past, they've almost definitely gone now....
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Was this helpful? Yes
Sep 24,2015
Minithumbup
By:
Sep 24,2015
1 people found
this helpful
I was looking for a modern and gorgeous one bedroom flat in Islington and Crestons did a very good job in helping me find the right property, which is a property in a modern development. I particularly recommend the lettings consultant Iban Etcheverry who understood my requirements and quickly found the ideal apartment in the heart of King's Cross. Definitely recommend this agency for its professionality and efficiency!...
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Was this helpful? Yes
Sep 24,2015
Minithumbup
By:
Sep 24,2015
0 people found
this helpful
Overall the agent was quite prompt and efficient in their service. However, I wasn't too pleased that the referencing and background check was only carried out after the 6 month rent and agency fees were paid. This should all have been BEFORE any payment. Also, the terms of the contract was only given after the payment. Also, this should have been done at least after the payment of the agency fees....
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Comment on agent fees
Agency fees/admin fees could be cheeper. I found it slightly exorbitant.
Was this helpful? Yes
Sep 22,2015
Minithumbdown
By:
Sep 22,2015
14 people found
this helpful
Absolutely Crooks! The worst. I have paid in advance three months rent plus the deposit plus their fees from Italy. Once arrived, they told me that the house I have chosen from Italy was not available due to a safety problems (?????). The gave me the key of another house, old and noisy. Now the three months rent are terminated from July but they do not want to refund the deposit (£2310), plus the difference between the house I have chosen and the house they gave me (£1171) plus the ...
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Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
4 people found
this helpful
I have rented a flat for one year with my girlfriend an dfound them to be very good, no problems....
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Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
2 people found
this helpful
I have been renting a flat since almost eight months and I think they are very cooperative agency. If I have a problem I call and they deal with it. I recommend them for any students who are looking for good offers near Kings Cross....
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Was this helpful? Yes



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Firm rankings



Camden
180 Royal College Street, London NW1 9NN
(2)
City East
46 Brick lane, London W9 1QJ
(38)
Finsbury Park
62 Blackstock Road, N4 2DW
(1)
show all branches (4)
Islington
13 Caledonian Road, London N1 9DX
(72)

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