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    Stacey Blacker
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    Rebecca Rosindale
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    Annette Dimichele
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    Glen Fulham
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    Anujen Vijayarahaven
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    Michelle Randall
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    Sophie Connolly
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    Kecia O'Shea
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    John Edwards
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    Natasha Puri
No description for branch.
Barnard Marcus

3 The Quadrant Epsom
Surrey
KT17 4RH

01372 740 911

Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Excellent from start to finish! I found Annette positive, helpful, available and pleasant to deal with. She was never pushy!...
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Comment on agent fees
NA
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Glen was very thorough, diligent and proactive. He was very clear in his communication and offered a great service. I will definitely be calling on Glen again. He is both friendly and professional which was a big help. T...
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Comment on agent fees
Fine.
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
3 people found
this helpful
Review for Ellen Roberts: Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased to say that with Ellen's support I more than achieved this goal. I look forward to working with her again, I hope Barnard Marcus/Sequence homes ensure she is retained and developed through the business...
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Comment on agent fees
competitive and negotiated
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
I was very pleased with the level of service from the individuals that worked on my sale. The staff were very diligent, pro-active and good communicators....
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Comment on agent fees
Not the cheapest, but still very competitive.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
2 people found
this helpful
An impressive performance by the whole Epsom Barnard Marcus sales team from engagement to final sale and completion of my apartment. Effective communication, negotiating and sales monitoring throughout achieved the best results for both seller and buyer. Highly recommended....
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Comment on agent fees
Agent fees were good for the service provided.
Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
I found Barnard Marcus very professional and efficient. Stacy advised me on the listing price, and quickly arranged photos and advertising. She ensured that I was well informed about the process and costs. She arranged a viewing on the Saturday and had around 20 interested people visiting. From those I received 4 offers that were communicated to me on the Monday. So the whole selling and offer process went very quickly. Afterward the Barnard Marcus office staff were very helpful and communicat...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 16,2016
Minithumbdown
By:
Mar 16,2016
0 people found
this helpful
If I could give no stars I would! At first I was annoyed with how rude the staff were at the Epsom branch. That was sorted. I made a formal complaint 5 months ago to the lettings people in the head office. This has not been dealt with at all. They say they will get back to me but nothing has been done. The complaint that I first made was how the lettings manager Colin was not organising the oven to be fixed. It took almost 3 months for this to happen! Colin said that he could not contact my ten...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
By: Rebecca Rosindale
Mar 31, 2016
View all comments (1)
Good Morning Kay. Thank you for taking the time to place your review on All Agents. As Branch Manager whilst am not responsible for the lettings team, your review affects the overall rating given to sales as well as lettings. As such, I would be keen to discuss your issues as they appear to be relating mainly to the property management team. Our Lettings team was been completely replace in November 2015 at branch level. As you may be aware Property Management is not dealt with in branch and actu....
Feb 12,2016
Minithumbup
By:
Feb 12,2016
2 people found
this helpful
I couldn't disagree with the last review more. I have used other agents in Epsom and felt like just another number, Barnard Marcus have been transparent, honest and actually care abott my sale and purchase. The sales team are always happy, willing to help and nothing has been too much trouble. I have dealt a lot with Kecia she has been superb, I can't understand why someone would complain about being kept in contact with, I can certainly say that it has been a breath of fresh air to what I have...
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Was this helpful? Yes
Feb 03,2016
Minithumbdown
By:
Feb 03,2016
2 people found
this helpful
Awful service. Very misleading about what they would/wouldn't do before I signed contract. Flat out lied to my face. Then I no longer delt with same person. Closing deal person hounded my solicitors everyday. Beyond a joke. Never again....
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What agent could do to change your mind?
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
Comment on agent fees
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
Was this helpful? Yes
By: Rebecca Rosindale - Branch Manager
Feb 11, 2016
View all comments (1)
Dear Alison My entire team are somewhat shocked, disappointed and upset by your review. There has been a huge amount of passion and effort to sell and get your chain exchanged. I feel on this occasion it is only fair to point out to the general public who read this review what has commenced since instruction. Our Assistant Manager Stacey Blacker attended the property and agreed a marketing strategy and open day was chosen and a date approximately 2 weeks later agreed. At the point of instruc....
Nov 24,2015
Minithumbup
By:
Nov 24,2015
1 people found
this helpful
Stacey, Annette, Glen & Rebecca were all fantastic. Stacey was our first contact, she was very friendly and reassuring. Annette took over the actual purchase viewing & negotiation and she was fantastic - A very good sales woman! :-) . Glen sorted out our mortgage very quickly, thank you Glen. The coordination between the team in Epsom and New Malden (who were selling our property) and the solicitors was fantastically done by Rebecca who ensured that the whole process was completed in re...
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Aug 20,2015
Minithumbup
By:
Aug 20,2015
2 people found
this helpful
Dear Sir / Madame We would just like to say thank you to Stacey for being so professional and out shinning so many other Sales Estate Agents , We have come across these past few moths. My husband and I are registered with 21 Estate Agents and have viewed many properties , Each one making promises that they would call us back with feed back. Stacey advised that she would call us , which she did , even though she was unable to get through to me on 3 occasions .Stacey insured she spok...
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Was this helpful? Yes
Jul 16,2015
Minithumbup
By:
Jul 16,2015
0 people found
this helpful
I must say I totally disagree with the previous very negative review by Annette Dimichele. My experience so far was only positive. Stacey Baker in particular has come across as extremely helpful. She has answered all my queries very promptly and always tried her very best to genuinely give the best advise. I would definitely recommend this agency. Glen Fulham advised me on my mortgage for this property and has been excellent as well. He has given me professional advise and like Stacey res...
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Was this helpful? Yes
Jul 14,2015
Minithumbdown
By:
Jul 14,2015
2 people found
this helpful
Purchased a flat with this branch this year and the quality of service was pretty poor. The agent knew very little about the property, understandable if this was a brand new listing, but it had been on the market for some time. Very reluctant to put us in contact with the sellers, who we eventually did make contact with and were incredibly helpful and sealed the deal for us (foolish of the agent not to facilitate this sooner!). The up-selling and scare tactics to try and get us to take out in...
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Was this helpful? Yes
By: Rebecca Rosindale
Aug 20, 2015
View all comments (1)
Good Afternoon Many thanks for your review. At Barnard Marcus Epsom myself and my team are always keen to take feedback whether positive or negative. I am sorry on this occasion you feel that the service provided by my team fell short of your expectations. We continually strive to improve the service provided and would like the opportunity to discuss the specific issues that you encountered. Please do get in contact with me on the office number or feel free to email the branch and I will....
Jun 17,2015
Minithumbup
By:
Jun 17,2015
2 people found
this helpful
We received a valuation with Barnard Marcus and decided to go forward and put our property onto the market with them. It was from here that I had the pleasure of meeting Frederick Abayeta in the Epsom branch before he moved to Ewell. Fred is an extremely pleasant man, and was clear from the outset that alongside fantastic skills as a mortgage adviser, he was very friendly and approachable and was willing to go the extra mile to help our family achieve buying our first property on the open market...
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Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
1 people found
this helpful
We have sold a house with Epsom team of Barnard Marcus. We had meetings with 3 teams of real estate agents, but the way Rebecca Rosindale presented us with the selling strategy was the most convincing. It took us a while to sell but we think the time was well spent as we definitely have the feeling that the price we got was indeed the one which the then current market was ready to provide. The negotiation of the actual price was done by Stacey Blacker, and we appreciate a lot all the efforts s...
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Comment on agent fees
We feel the fees were on the high end of the band but we are satisfied with the services.
Was this helpful? Yes
Jun 11,2015
Minithumbup
By:
Jun 11,2015
0 people found
this helpful
We used this branch of Barnard Marcus during our house search and with the help of Stacey, have just exchanged. Stacey was incredibly helpful throughout the entire purchase process and we would definitely recommend this branch and Stacey....
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Was this helpful? Yes
Apr 14,2015
Minithumbup
By:
Apr 14,2015
0 people found
this helpful
We had several estate agents round to quote for the sale of our family home, Rebecca from Barnard Marcus was head and shoulders above the competition. She knows the market, has local knowledge and is extremely professional. We signed up with Barnard Marcus and Stacey was our contact, we could not have asked for a better person to help us through the marketing and sale. Stacey was excellent as she kept us informed of progress and ensured any house selling stress was kept to an absolute minimum...
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Comment on agent fees
Fees are competitive in relation to other estate agents though when you take into account the superior service you get then they are excellent!
Was this helpful? Yes
Apr 14,2015
Minithumbup
By:
Apr 14,2015
0 people found
this helpful
I have recently purchased a property through Barnard Marcus [not yet moved in] and I have been very impressed with their service. I have dealt with Stacey Blacker since the beginning. She showed us around the house and was very knowledgeable, she definitely knows her business and the market. She has been very thorough with our purchase and helped answer any questions we have had. Really happy with them and would certainly recommend them to any prospective vendor or purchaser....
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Was this helpful? Yes
Feb 25,2015
Minithumbup
By:
Feb 25,2015
0 people found
this helpful
We used Barnard Marcus in Epsom to sell our house and we were impressed by their personable approach, market knowledge and professionalism. They kept us up to date on viewings and were honest with any feedback and even when we lost a buyer they were determined and very proactive in finding another buyer quickly. We would definitely recommend them....
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Was this helpful? Yes
Feb 13,2015
Minithumbup
By:
Feb 13,2015
1 people found
this helpful
The overall level service received from Barnard Marcus was fantastic throughout my move. They acted for me in buying my new home and selling my old flat, as well as helping to arrange my new mortgage. Communication was excellent throughout and Stacey in particular, but also Glen and Annette were all very helpful and went out of their way to resolve any complications which arose. Having originally been with another estate agent I was very glad of my decision to change to Barnard Marcus, as the...
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Was this helpful? Yes
Dec 31,2014
Minithumbup
By:
Dec 31,2014
1 people found
this helpful
Stacey was fantastic throughout our whole purchase process and - as first time buyers - she was happy to help whenever she could. We're just sorry that she wasn't around when we collected our keys!...
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Was this helpful? Yes
Dec 08,2014
Minithumbup
By:
Dec 08,2014
1 people found
this helpful
Glen Fulham, the financial advisor at the Epsom branch, helped us to transfer our mortgage onto our new property - Glen was extremely helpful, knowledgeable and professional. We met him at the Epsom office but he also kindly came to our home to collect papers that we had omitted to give him to avoid any delays, and we felt he was aware of the progress of our mortgage at all times. We would certainly recommend his services....
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Comment on agent fees
We bought a house from them.
Was this helpful? Yes
Oct 30,2014
Minithumbup
By:
Oct 30,2014
4 people found
this helpful
I cannot thank the team at Barnard Marcus enough for helping me buy my new home. Having put my property on the market with another local Estate agents in Epsom, I was bitterly disappointed to have a massive down valuation and even though Barnard Marcus assisted in re-negotiating the whole chain, the buyer withdrew and I faced losing my families dream home. Barnard Marcus stepped up and instructed my property and had agreed a sale promptly to a buyer with no chain and that could move quickly. I d...
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Was this helpful? Yes
Oct 07,2014
Minithumbup
By:
Oct 07,2014
2 people found
this helpful
Barnard Marcus were the agents acting on behalf of out vendor, and they were of great assistance throughout a lengthily and complicated purchase process. The agent in charge, Stacey, was fantastic chasing various people up and down the chain, and an invaluable help in getting the process completed. We'll be using Barnard Marcus for our next sale for sure....
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Was this helpful? Yes
Sep 25,2014
Minithumbup
By:
Sep 25,2014
1 people found
this helpful
I am an overseas landlord and Barnard Marcus have been handling the rental of my property for years. They approached me to find out if I would be interested in selling to the tenant who had made an enquiry. They helped me negotiate a fair price and took an active role liaising with the Solicitor I appointed as well as the tenant to keep things on track and were always super responsive. I met Stacey in person when I was over. Bright, engaging, smiling - great follow up. The sale has just gon...
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Was this helpful? Yes
Sep 25,2014
Minithumbup
By:
Sep 25,2014
2 people found
this helpful
Rebecca, Annette and Stacey at Barnard Marcus Epsom provided a first class service throughout our long drawn out sale and purchase. They worked so hard to keep the chain of transactions together and we would certainly have no hesitation in recommending them to any prospective seller or buyer and have already done so....
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Comment on agent fees
Barnard Marcus Epsom certainly earned their fee for our sale.
Was this helpful? Yes
Sep 25,2014
Minithumbup
By:
Sep 25,2014
1 people found
this helpful
I have nothing but praise for the individuals I dealt with at Barnard Marcus. They were very proactive in perusing the other agents and the solicitors in the chain to ensure that we successfully purchased our new home. Without their involvement I doubt whether this would have happened....
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Was this helpful? Yes
Sep 12,2014
Minithumbup
By:
Sep 12,2014
2 people found
this helpful
When I approached Barnard Marcus to sell my property I was beginning to lose all hope that I would ever sell, three other agents had tried previously and failed and it had been on the market for approximately two years. Annette brought a fresh and enthusiastic approach and was amazing throughout. After just a few viewings she managed to secure our best offer and we completed successfully at the end of August. I would definitely use Barnard Marcus in the future and wouldn't hesitate to recomme...
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Was this helpful? Yes
Sep 11,2014
Minithumbup
By:
Sep 11,2014
3 people found
this helpful
Our experience with Barnard Marcus has been excellent. Stacey was able to answer all question and queries in a timely and professional manner. We were given all information we needed to make outr purchase as stress free as possible. The help and advice we received made us feel at ease being first time buyers. We would strongly recommend barnard marcus to others. Stacey has excellent people skills and has extensive knowledge of all process an excellent asset to the team....
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Was this helpful? Yes
Sep 11,2014
Minithumbup
By:
Sep 11,2014
3 people found
this helpful
We had a really good experience with Barnard Marcus. We were provided with all the information we needed and understood the process. Stacey was fantastic and kept us up to date with everything that was happening. Stacey has a great way with people and really knows what she is talking about. I would recommend the branch to others and would definitely deal with them again in the future. All in all it has been a fantastic experience buying our first home....
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Was this helpful? Yes
Areas covered
  • KT17
  • KT18
  • KT19
  • KT20
  • KT21
  • KT22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £202,000
  • Max: £607,000

Letting
  • Min: £0
  • Max: £0

ARLA SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 1 2 14 1 13 1 4 2
Stacey Blacker - upload your photo Stacey Blacker
17 reviews

About Stacey No description set View full profile
Rebecca Rosindale - upload your photo Rebecca Rosindale
6 reviews

About Rebecca No description set View full profile
Annette Dimichele - upload your photo Annette Dimichele
10 reviews

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Glen Fulham - upload your photo Glen Fulham
3 reviews

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Anujen Vijayarahaven - upload your photo Anujen Vijayarahaven
Negotiator
2 reviews

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Michelle Randall - upload your photo Michelle Randall
Negotiator
0 reviews

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Sophie Connolly - upload your photo Sophie Connolly
Sales Administrator
0 reviews

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Kecia O'Shea - no image available Kecia O'Shea
Sales Progressor
1 reviews

About Kecia No description set View full profile
John Edwards - no image available John Edwards
Valuations Manager
0 reviews

About John No description set View full profile
Natasha  Puri - no image available Natasha Puri
Administrator
0 reviews

About Natasha No description set View full profile

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Last updated at 1:49 PM 14/11/2016 by Sophie Connolly

Complaints Procedure

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Last updated at 1:49 PM 14/11/2016 by Sophie Connolly

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