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Barnard Marcus

3 The Quadrant Epsom
Surrey
KT17 4RH

01372 740 911
Website not available

Properties for Sale
Properties to Rent

“Tenant Find Service...”

Sep 23,2018
Minithumbup
By: 'Mark'
Sep 23,2018
0 people found
this helpful
Thank you Maria for recommending Dean in your Lettings department. He found excellent tenants in a surprisingly quick time. Dean and the Epsom lettings department have been very pleasant and thoroughly professional, and would not hesitate in highly recommending their services, and using them again ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Efficient and friendly service...”

Jun 27,2018
Minithumbup
By: 'Angela Wright'
Jun 27,2018
0 people found
this helpful
Dean has managed our recent rental house and the whole process has been efficient and well managed In addition dean demonstrated high levels of customer service in dealing with minor issues along the way and communicated regularly and openly...
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Comment on agent fees
Fees were clear and acceptable
Was this helpful? Yes

“Successful Sale...”

Jun 27,2018
Minithumbup
By: 'Rod Swain'
Jun 27,2018
1 people found
this helpful
We had our flat in Epsom on the market with another agent and they failed to find a buyer within the first 8 weeks of being marketed so we changed agent to Barnard Marcus and they found our buyer within a few weeks over the Christmas ...
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Comment on agent fees
A bit higher than the other agent we tried but Barnard Marcus Epsom branch did get the sale so that means the fees were justified.
Was this helpful? Yes

“Thank you, Dean!...”

Apr 24,2018
Minithumbup
By: 'Emma & Callum'
Apr 24,2018
0 people found
this helpful
Both my partner and I were ready to move out from our family homes and begin our lives living together, and Dean helped us every step of the way. As this was all very new to me, Dean was more than happy to take my 101 ...
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Was this helpful? Yes

“Fantastic Service...”

Apr 23,2018
Minithumbup
By: 'Julies1620'
Apr 23,2018
1 people found
this helpful
I really want to thank Dean for helping us to find our new home. After being let down and treated very badly by both Personal Agent and Cairds , we were feeling rather nervous about proceeding with another agency. We had nothing to worry about as ...
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Comment on agent fees
Very good compared to other agencies
Was this helpful? Yes

“Great Service...”

Apr 14,2018
Minithumbup
By: 'Erika'
Apr 14,2018
0 people found
this helpful
We contacted Dean to assist in helping our daughter find an apartment. He was prompt in his response and had another alternative to show us, which was the perfect place. He has been available and helpful to us throughout this entire process. Highly recommend!!...
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Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'Mrs B'
Oct 02,2017
0 people found
this helpful
Although Kevin has not been at the branch very long he is completely on top of the game. He knows the town, the properties and most importantly the market. He managed to find a tenant for me incredibly quickly. In all honesty it wasn't ...
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Comment on agent fees
I am a repeat user of Barnard Marcus , fees have remained constant.
Was this helpful? Yes
May 23,2017
Minithumbup
By: 'Langley Vale Purchase'
May 23,2017
0 people found
this helpful
We were very happy with the service we received from Vijay, he was very proactive and persuasive with the seller of the property we wanted to buy, which resulted in us purchasing our dream home. We would recommend Vijay he is a credit to Barnard ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbdown
By: 'Mortgage'
Apr 24,2017
3 people found
this helpful
The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted ...
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Comment on agent fees
Bad. Unacceptably high.
Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'LV'
Mar 03,2017
0 people found
this helpful
All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help. Anujen offered ...
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By: 'Oonagh'
Nov 18,2016
0 people found
this helpful
Excellent from start to finish! I found Annette positive, helpful, available and pleasant to deal with. She was never pushy!...
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Comment on agent fees
NA
Was this helpful? Yes
Nov 08,2016
Minithumbup
By: 'AlexDun'
Nov 08,2016
0 people found
this helpful
Glen was very thorough, diligent and proactive. He was very clear in his communication and offered a great service. I will definitely be calling on Glen again. He is both friendly and professional which was a big help. T...
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Comment on agent fees
Fine.
Was this helpful? Yes
Sep 22,2016
Minithumbup
By: 'AM'
Sep 22,2016
3 people found
this helpful
Review for Ellen Roberts: Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased ...
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Comment on agent fees
competitive and negotiated
Was this helpful? Yes
Jul 22,2016
Minithumbup
By: 'Alex'
Jul 22,2016
0 people found
this helpful
I was very pleased with the level of service from the individuals that worked on my sale. The staff were very diligent, pro-active and good communicators....
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Comment on agent fees
Not the cheapest, but still very competitive.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By: 'Bill McLennan'
Jul 05,2016
2 people found
this helpful
An impressive performance by the whole Epsom Barnard Marcus sales team from engagement to final sale and completion of my apartment. Effective communication, negotiating and sales monitoring throughout achieved the best results for both seller and buyer. Highly recommended....
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Comment on agent fees
Agent fees were good for the service provided.
Was this helpful? Yes
Jun 27,2016
Minithumbup
By: 'A very good agent - thoroughly recommended'
Jun 27,2016
0 people found
this helpful
I found Barnard Marcus very professional and efficient. Stacy advised me on the listing price, and quickly arranged photos and advertising. She ensured that I was well informed about the process and costs. She arranged a viewing on the Saturday and had around 20 interested people ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 16,2016
Minithumbdown
By: 'Kay'
Mar 16,2016
1 people found
this helpful
If I could give no stars I would! At first I was annoyed with how rude the staff were at the Epsom branch. That was sorted. I made a formal complaint 5 months ago to the lettings people in the head office. This has not been ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
By: Rebecca Rosindale
Mar 31, 2016
View all comments (1)
Good Morning Kay. Thank you for taking the time to place your review on All Agents. As Branch Manager whilst am not responsible for the lettings team, your review affects the overall rating given to sales as well as lettings. As such, I would be keen to discuss your issues as they appear to be relating mainly to the property management team. Our Lettings team was been completely replace in November 2015 at branch level. As you may be aware Property Management is not dealt with in branch and actu ...
Feb 12,2016
Minithumbup
By: 'Ms P'
Feb 12,2016
2 people found
this helpful
I couldn't disagree with the last review more. I have used other agents in Epsom and felt like just another number, Barnard Marcus have been transparent, honest and actually care abott my sale and purchase. The sales team are always happy, willing to help and ...
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Was this helpful? Yes
Feb 03,2016
Minithumbdown
By: 'alison'
Feb 03,2016
2 people found
this helpful
Awful service. Very misleading about what they would/wouldn't do before I signed contract. Flat out lied to my face. Then I no longer delt with same person. Closing deal person hounded my solicitors everyday. Beyond a joke. Never again....
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What agent could do to change your mind?
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
Attached Files
Comment on agent fees
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
Was this helpful? Yes
By: Rebecca Rosindale - Branch Manager
Feb 11, 2016
View all comments (1)
Dear Alison My entire team are somewhat shocked, disappointed and upset by your review. There has been a huge amount of passion and effort to sell and get your chain exchanged. I feel on this occasion it is only fair to point out to the general public who read this review what has commenced since instruction. Our Assistant Manager Stacey Blacker attended the property and agreed a marketing strategy and open day was chosen and a date approximately 2 weeks later agreed. At the point of instruc ...
Nov 24,2015
Minithumbup
By: 'Margaret'
Nov 24,2015
1 people found
this helpful
Stacey, Annette, Glen & Rebecca were all fantastic. Stacey was our first contact, she was very friendly and reassuring. Annette took over the actual purchase viewing & negotiation and she was fantastic - A very good sales woman! :-) . Glen sorted out our mortgage very ...
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Mr & Mrs Armstrong'
Aug 20,2015
2 people found
this helpful
Dear Sir / Madame We would just like to say thank you to Stacey for being so professional and out shinning so many other Sales Estate Agents , We have come across these past few moths. My husband and I are registered with 21 Estate Agents and have ...
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Was this helpful? Yes
Jul 16,2015
Minithumbup
By: 'Nico Hallier'
Jul 16,2015
0 people found
this helpful
I must say I totally disagree with the previous very negative review by Annette Dimichele. My experience so far was only positive. Stacey Baker in particular has come across as extremely helpful. She has answered all my queries very promptly and always tried her very ...
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Was this helpful? Yes
Jul 14,2015
Minithumbdown
By: 'Epsom Buyer'
Jul 14,2015
2 people found
this helpful
Purchased a flat with this branch this year and the quality of service was pretty poor. The agent knew very little about the property, understandable if this was a brand new listing, but it had been on the market for some time. Very reluctant to ...
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Was this helpful? Yes
By: Rebecca Rosindale
Aug 20, 2015
View all comments (1)
Good Afternoon Many thanks for your review. At Barnard Marcus Epsom myself and my team are always keen to take feedback whether positive or negative. I am sorry on this occasion you feel that the service provided by my team fell short of your expectations. We continually strive to improve the service provided and would like the opportunity to discuss the specific issues that you encountered. Please do get in contact with me on the office number or feel free to email the branch and I will ...
Jun 17,2015
Minithumbup
By: 'Tanya85'
Jun 17,2015
2 people found
this helpful
We received a valuation with Barnard Marcus and decided to go forward and put our property onto the market with them. It was from here that I had the pleasure of meeting Frederick Abayeta in the Epsom branch before he moved to Ewell. Fred is ...
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Was this helpful? Yes
Jun 17,2015
Minithumbup
By: 'Mrs Arutyunov'
Jun 17,2015
1 people found
this helpful
We have sold a house with Epsom team of Barnard Marcus. We had meetings with 3 teams of real estate agents, but the way Rebecca Rosindale presented us with the selling strategy was the most convincing. It took us a while to sell but we think ...
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Comment on agent fees
We feel the fees were on the high end of the band but we are satisfied with the services.
Was this helpful? Yes
Jun 11,2015
Minithumbup
By: 'Stephen and Jen'
Jun 11,2015
0 people found
this helpful
We used this branch of Barnard Marcus during our house search and with the help of Stacey, have just exchanged. Stacey was incredibly helpful throughout the entire purchase process and we would definitely recommend this branch and Stacey....
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Was this helpful? Yes
Apr 14,2015
Minithumbup
By: 'Iain Morgan'
Apr 14,2015
0 people found
this helpful
We had several estate agents round to quote for the sale of our family home, Rebecca from Barnard Marcus was head and shoulders above the competition. She knows the market, has local knowledge and is extremely professional. We signed up with Barnard Marcus and Stacey ...
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Comment on agent fees
Fees are competitive in relation to other estate agents though when you take into account the superior service you get then they are excellent!
Was this helpful? Yes
Apr 14,2015
Minithumbup
By: 'Rachael'
Apr 14,2015
0 people found
this helpful
I have recently purchased a property through Barnard Marcus [not yet moved in] and I have been very impressed with their service. I have dealt with Stacey Blacker since the beginning. She showed us around the house and was very knowledgeable, she definitely knows her ...
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Was this helpful? Yes
Feb 25,2015
Minithumbup
By: 'Becky'
Feb 25,2015
0 people found
this helpful
We used Barnard Marcus in Epsom to sell our house and we were impressed by their personable approach, market knowledge and professionalism. They kept us up to date on viewings and were honest with any feedback and even when we lost a buyer they were ...
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Was this helpful? Yes
Feb 13,2015
Minithumbup
By: 'Eric Norton'
Feb 13,2015
1 people found
this helpful
The overall level service received from Barnard Marcus was fantastic throughout my move. They acted for me in buying my new home and selling my old flat, as well as helping to arrange my new mortgage. Communication was excellent throughout and Stacey in particular, but ...
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Was this helpful? Yes
Areas covered
  • KT17
  • KT18
  • KT19
  • KT20
  • KT21
  • KT22
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £202,000
  • Max: £607,000

Letting
  • Min: £0
  • Max: £0

ARLA SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 1 5 2 15 1 14 1 5 3

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 14/11/2016 by Sophie Connolly
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