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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater Londo Read full description...Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
 
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Properties for sale
Properties for rent
Jan 09,2017
Minithumbup
By:
Jan 09,2017
2 people found
this helpful
Ashleigh has proved to be a proactive, helpful and extremely competent member of the Surbiton lettings/management team. I am very grateful for her hard work. Regards. Tom Calnan...
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Dec 23,2016
Minithumbdown
By:
Dec 23,2016
0 people found
this helpful
I was very disappointed with the service and client liason from the letting team. They appeared not to have training on how to relate to clients and seemed inexperienced. I always had to call for updates on the situation and was passed from one person to another. There was adequate time to find appropriate tenants but this did not happen. When I wrote to the Senior Letting Agent to express my reasons for changing agents I never received a reply....
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Comment on agent fees
Average
Was this helpful? Yes
Dec 23,2016
Minithumbdown
By:
Dec 23,2016
0 people found
this helpful
AVOID at all costs. These agents do not realise the bad reputation they have in the area. They dont pass on bids to vendors (fact through knowing enough buyers and vendors in the area), they lie, they plaster their signage everywhere over other agent signs to try and tout business. They are extremely sly and need to be very careful with the power of word of mouth. Do not buy or sell with them, they are as equally as deceitful with both processes....
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Renelle has been exceptional throughout the tenancy process. She was very patient and professional and went out of her way to help us find a place. I have been living in Clapham for more than 4 years and I can easily say she is one the best letting agents I have worked with. Keep up the good work!!...
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Comment on agent fees
The inventory check in fees are higher compared to other agents I have worked with. Background checking fees are similar to others.
Was this helpful? Yes
Dec 15,2016
Minithumbdown
By:
Dec 15,2016
1 people found
this helpful
Would strongly recommend against using the genuine cowboys under any circumstances. As a buyer I was relentlessly lied to by the agent (Shane) on all matters, all the usual estate agent tricks but escalating to daily lies. Confirmed the property was ready to move into, never passed on any correspondence to the seller (unless convenient for him) but claimed he had, often amended said comments before doing so. Also on occasions simply didn't turn up at the property for viewings and then called...
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Comment on agent fees
Buyer, therefore no fees
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
I charged 6 estate agents with finding me properties to let as a Landlord. Jason Hanley delivered to the specification required. Four years on and it is time to sell one property. Again I used the services of Jason Hanley. He gave a realistic price and the flat sold without undue fuss. I would recommend Jason to anyone....
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
1 people found
this helpful
Heather & Gareth were very helpful & supported us through the sale process to make it seamless after living in the same house for 30 years....
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Michael was a fantastic agent that helped us every step of the way, he was always available to assist us when we needed it and he managed the whole process flawlessly. The exchange and completion that Michael agreed from the outset was realistic and he was always accommodating when we needed to revisit the property. I would like to say that Michael is a very bubbly and pleasant character who I will certainly recommend to anybody thinking about purchasing in the near future. He was by far the bes...
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
1 people found
this helpful
I sold my flat through Barnard Marcus Redhill. The buyer happened to be extremely difficult but I was extremely pleased with Kecia O'Shea who is the sales progressor. Kecia was so on the ball that I really believe she made a huge difference to the progress of the sale. If not for her this sale would have either not happened in the end or would have taken even longer than the 7 months it thad....
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Comment on agent fees
I think the fee was a standard market rate.
Was this helpful? Yes
Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
this helpful
I have used Barnard Marcus for over six years now. I am a landlord and therefore specifically looking for a certain specification for my purchases. They have always kept to this- never showing me things that would fit my brief. They have realistic market values without inflating prices to gain business they can not deliver on. On the flip side to that I am now selling a lot of my flats and once again they have delivered perfectly. Suggesting different methods of gaining the best price and being...
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Comment on agent fees
Very competitive compared to the rest of Surbiton estate agents
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
2 people found
this helpful
For a first time buyer, having someone like Chelsey on hand was very encouraging especially given the current market conditions. Whilst you can go to various comparison sites. there is nothing like speaking to someone face to face with first hand experience and getting a better understanding of not only the mortgages out there but also the buying process. I would recommend Chelsey to any first time buyer or any buyer in fact as she helps put you at ease and is always willing to help should you h...
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Comment on agent fees
Good. Her fees were well explained and nothing was hidden.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Renelle was extremely helpful with sorting out our rental property. Always easy to get in touch with and highly efficient!...
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
jack provided good service and made the sale of my flat a relatively easy affair. I would like to thank Jack for all his help...
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Excellent from start to finish! I found Annette positive, helpful, available and pleasant to deal with. She was never pushy!...
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Comment on agent fees
NA
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
2 people found
this helpful
Hi I would like to thank all people in Barnard Marcus in Putney branch who help me find my property and preparing everything from mortgage application to completion . Thank you so much Γ°ΕΈβ€˜Β...
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Nov 17,2016
Minithumbdown
By:
Nov 17,2016
1 people found
this helpful
Be warned!!! Barnard Marcus and their property management company Sequence homes have provided us with the most incompetent, disorganised and rude service I have ever experienced. Not 1 single time do they ever call you or return your call. If you need to speak to someone in particular they are always 'in a meeting'. None of our problems were ever dealt with or rectified. No complaints were ever acknowledged. The whole ordeal has been a slog and taken so much time and inconvenience. In the end w...
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Comment on agent fees
Expensive
Was this helpful? Yes
Nov 14,2016
Minithumbdown
By:
Nov 14,2016
1 people found
this helpful
As soon as you sign that 20 week contract they think that's there job done. Barnard Marcus Mitcham are useless, hopeless and a total waste of space would not recommend them to anybody to use. There are better agents out there willing to give you 100% commitments...
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Comment on agent fees
What they earned out of the sale is a disgrace. I had to lower the value of the house just to get people in the front door.
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By: Henry
Nov 17, 2016
View all comments (1)
Totally agree USELESS agents. Never return your phone calls and if you ask to speak to somebody they are a either too busy out looking at property . Do not sign up all they want is your money....
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
1 people found
this helpful
Wear suits, look the part but are full of marketing and salesmanship to sign you up so they can earn their commission but no results, no communication and no professionalism. The staff do not communicate adequately, are very unprofessional and have given no advice. When I have received emails, they cannot spell and there does not appear to be anyone experienced in this branch - too young and inexperienced, they do not know what they are doing! Will be using another estate agent regardless of ...
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Comment on agent fees
Average
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
1 people found
this helpful
I purchased a property recently in East Croydon via Barnard Marcus. Whilst the process was long due to unforeseen circumstances (legal, council etc) Tony, Kelly and the team were great throughout the process. Extremely professional, very responsive and always willing to help. Definitely would recommend to others....
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Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
Thank you so much for all you have done to facilitate the sale of our property. We have felt that you have been keeping our best interests at the forefront through the process and we always felt in safe hands. Communication with you and your team has been clear and seamless. Special mention to Lucy for attention to detail with viewings and Donna for keeping the sale progressing. We would recommend Barnard Marcus to friends and family....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Glen was very thorough, diligent and proactive. He was very clear in his communication and offered a great service. I will definitely be calling on Glen again. He is both friendly and professional which was a big help. T...
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Comment on agent fees
Fine.
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
I've been a landlord with Barnard Marcus Clapham for 3 years. They've been less than satisfactory, the property management side in particular. At last Ellen Roberts arrived and started earning the management fee. She makes life so much easier and - alone amongst her colleagues and certainly those in the Clapham office - she responds to emails quickly and efficiently. Well done Ellen!...
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Comment on agent fees
They're fine.
Was this helpful? Yes
Oct 26,2016
Minithumbdown
By:
Oct 26,2016
3 people found
this helpful
Appalling service, we rented from them and from day 1 were lied to. During the tenancy when our boiler broke we had to wait a week without any hot water for them to come and look at it. They lost a set of our keys when the tenancy ended and asked us to pay to replace them. Would not recommend them to anybody....
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Oct 19,2016
Minithumbup
By:
Oct 19,2016
1 people found
this helpful
Ellen Roberts is an absolute credit to her employer, Barnard Marcus, offering efficiency support and solutions to issues with the property as well as expertly guiding us as tenants through the check out procedure. She is patient, enthusiastic and polite and I would gladly recommend her to a friend as a property manager...
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Comment on agent fees
Expensive but worth the money for the support
Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
This is the first time I have sold the property. It was a buyers' market and I was very concerned about the sale. Jack kept me informed and kept the sale on track; making a very difficult time bearable. I'm very grateful to him....
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Comment on agent fees
Since rightmove changed the market I feel that estate agents add less value. This should be reflected in their fees.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
1 people found
this helpful
Barnard Marcus has managed my property for almost two years now. I've had a number of property managers which have not been satisfactory but my current manager Ellen Roberts has been great. Very helpful and organised. She always has a friendly manner and is very quick to get any issues there may sorted out....
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Was this helpful? Yes
Oct 10,2016
Minithumbdown
By:
Oct 10,2016
3 people found
this helpful
Don't waste any time with these guys. Appalling. I am a first time buyer, which is bad enough in London but to be subjected to the service here by Barnard Marcus Mitcham is quite an experience. Firstly our offer (perfectly reasonable considering it's your life savings) gets practically ignored, with junior sales negotiation techniques designed to get you to cough up more money because of 'another offer on the table'. Then you basically just get ignored as they continue to blatantly remarket the ...
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Comment on agent fees
I would never pay these guys a penny.
Was this helpful? Yes
Oct 07,2016
Minithumbdown
By:
Oct 07,2016
1 people found
this helpful
I had dealings with the Sutton branch and found them to be both deceitful and incompetent. I will not go into details, but merely state that if you wish to avoid emotional stress and losing money, then avoid this bunch of xxxxxxx!...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
I have recently sold my property through Barnard Marcus Clapham to my regret I didn't have Barnard Marcus out to value it at the start and I initially did instruct another agent. this other agent didn't perform at all and didn't manage to conduct any viewings. Jack from Barnard Marcus proactively door knocked my property and discussed with me how they do things differently to other agents. I instructed them and within 2 weeks I had an asking price offer. I will be recommending them to all my fri...
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Comment on agent fees
Fees were competitive with other local agents.
Was this helpful? Yes
Oct 06,2016
Minithumbdown
By:
Oct 06,2016
5 people found
this helpful
This has to be one of the worlds most disappointing/let down estate agents ever! They have lied on many occasions to myself when it came down to open house and viewings. I had previous tenants with company and they forgot to inform my tenants of the pay increase! Which meant I lost out. They also allowed a fourth member to move in without my consent. They reassured me that with the next set of tenants I would receive a discount, which never happened!!! While they were looking for my next set of...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
96 15 72 41 107 15 64 19 16 54

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Agent Fees

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Complaints Procedure

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Firm rankings



Epsom
3 The Quadrant, Epsom KT17 4RH
(42)
Morden
107 London Road, Morden SM4 5HP
(0)
Office 1
814 High Road, London N12 9QA
(0)
show all branches (42)
Office 10
9 Station Parade, Sutton SM2 5AD
(14)
Office 12
67 Central Road, Worcester Park KT4 8EB
(3)
Office 13
4 Parkfield Parade, Feltham TW13 4HJ
(7)
Office 14
82 Church Road, London SW13 0DQ
(0)
Office 15
235-237 Lavender Hill, London SW11 1JW
(28)
Office 16
85 Rectory Grove, London SW4 0DR
(19)
Office 17
410 Garratt Lane Earlsfield, London SW18 4HW
(2)
Office 18
371 Upper Richmond Road West, London SW14 7NX
(1)
Office 19
20 Fulham Broadway, London SW6 1AH
(7)
Office 2
50 Lower Addiscombe Road, Croydon CR0 6AA
(16)
Office 20
315 Kennington Road, London SE11 4QE
(68)
Office 21
155 Upper Richmond Road, London SW15 2TX
(5)
Office 22
245 Wimbledon Park Road Southfields, London SW18 5RJ
(0)
Office 23
120 Mitcham Lane, London SW16 6NS
(8)
Office 24
248 Upper Tooting Road, London SW17 7EX
(56)
Office 25
31 Bellevue Road, London SW17 7EF
(2)
Office 27
45 Turnham Green Terrace Bedford Park, London W4 1RG
(49)
Office 28
273 Chiswick High Road, London W4 4PU
(4)
Office 29
55 The Mall, London W5 3TA
(3)
Office 3
28 High Street Ewell, Epsom KT17 1RW
(2)
Office 30
172 King Street, London W6 0QU
(2)
Office 31
269 Archway Road, London N6 5BT
(2)
Office 33
31 Fortis Green Road, London N10 3HP
(2)
Office 34
814 High Road, London N12 9QY
(3)
Office 35
66-68 Shepherds Bush Road, London W6 7PH
(22)
Office 36
1285 High Road, London N20 9HS
(2)
Office 38
278 Old Brompton Road, London SW5 9HR
(3)
Office 39
1 Holland Park Terrace Portland Road , London W11 4ND
(3)
Office 4
1 Langdale Parade, Mitcham CR4 2PF
(6)
Office 5
9 Coombe Road, New Malden KT3 4PX
(6)
Office 6
Oriel House 26 The Quadrant, Richmond TW9 1DL
(1)
Office 7
12A Station Parade Sanderstead, Croydon CR2 0PL
(7)
Office 8
17 Selsdon Road South Croydon, Croydon CR2 6PY
(7)
office-41
53 Endell Street Covent Garden, London WC2H 9AJ
(0)
office-44
45 Brigstock Parade London Road, Thornton Heath CR7 7HW
(4)
Property Management
Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN
(4)
Redhill
27 Station Road, Redhill RH1 1QH
(7)
Surbiton
St Marks Hill, Surbiton KT6 4RB
(50)
The Glassmills, King Street, Hammersmith Branch
The Glassmills, Ground Floor Office, 322B King Street, London W6 0AX
(0)

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