Barnard Marcus
3.6/5, 699 reviews
69% recommended
74% lettings valuation accuracy
75% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom. show more Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 74% 75% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
131 31 106 64 136 20 81 22 29 80
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Excellent service! James and Mona was always ......”

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Aug 13,2020
Minithumbup
By: 'Catalina'
Aug 13,2020
0 people found
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Excellent service! James and Mona was always very helpful I could ask a better service, they are a very good team I couldn't find it any better. thank you ! Well done guys...
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“It's been a crazy time being a new tenant in ......”

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Aug 13,2020
Minithumbup
By: 'Tiru'
Aug 13,2020
0 people found
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It's been a crazy time being a new tenant in a new home. For the first couple of weeks, I could tell Barnard Marcus were getting hammered due to the limitations caused by COVID. But then Archie White over at Barnard Marcus took over looking ...
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“My partner and I were planing to get a mortga......”

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Jul 29,2020
Minithumbup
By: 'Lóránt Ór&aac'
Jul 29,2020
0 people found
this helpful
My partner and I were planing to get a mortgage for a new built property / through shared ownership. After a good research we decided to go with Barnard Marcus estate agency. Peter G Gallagher was professional from the first second till the end of the ...
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“AVOID AT ALL COSTS ! Only giving one star bec......”

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Jun 29,2020
Minithumbdown
By: 'Iga Cegielko'
Jun 29,2020
0 people found
this helpful
AVOID AT ALL COSTS ! Only giving one star because 0 star is not an option. Extremely poor communication, repetitive lying, highly unprofessional, rude, unpleasant to deal with. Also they attempted to keep deposit even though there was no reason for them to do so. Living in ...
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“AVOID...”

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Jun 26,2020
Minithumbup
By: 'Chey Irodjojo'
Jun 26,2020
0 people found
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Had a VERY bad experience with Barnard Marcus especially with one of their ''Lettings Branch Manager'' Charlie from the Worcester Park branch. We were highly interested in one of their properties advertised on ZOOPLA, which we immediately requested to do a viewing for. After signing ...
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“Scarlett Wilkinson is amazing, she is extreme......”

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May 27,2020
Minithumbup
By: 'Parv dado'
May 27,2020
0 people found
this helpful
Scarlett Wilkinson is amazing, she is extremely knowledgable on property management and has gone over and beyond to try and help me resolve a complex matter. She is always available to provide advice and assurance and you know your in safe hands with Scarlett. I ...
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“My experience with Barnard Marcus: AVOID...”

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Apr 26,2020
Minithumbdown
By: 'Christophe Charon'
Apr 26,2020
1 people found
this helpful
My experience with Barnard Marcus: AVOID. This company below any professional standards. It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus: - no agents during viewings or late, no contact ...
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By: C.Charon
Apr 27, 2020
View all comments (2)
Mr Kenny, i If only you took the time to check your information before making the above statements... - You would know I had an offer at the asking price! not above. - You would also know that it did not go 'very quickly' as the property has been on the market for 3 months before an offer. - No need to remind your insulting words suggesting I am a liar as it is 'impossible' I could do the viewings with no agent... I do confirm I did take all 23 viewers through my property and the vast majo ...

“best Agency...”

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Mar 13,2020
Minithumbup
By: 'Umut Gundogan'
Mar 13,2020
0 people found
this helpful
Good service sold out problem fast and they try to help specially Mona she is amazing I m very happy and I moved new place thanks Barnard Marcus Muswell hill...
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“Nick was fantastic and very knowledgeable-tha......”

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Mar 12,2020
Minithumbup
By: 'Jessica Monopoli'
Mar 12,2020
0 people found
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Nick was fantastic and very knowledgeable-thank you, the whole process was very easy and our property was rented very quickly....
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“A great Letting agent experience...”

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Mar 02,2020
Minithumbup
By: 'Tracy Uwadiae'
Mar 02,2020
0 people found
this helpful
I've had varied experiences with letting agents, but I must say that my interaction with the team at Barnard Marcus was extremely efficient, professional and easy. Martin (who was my agent) was absolutely amazing, I was kept in the loop every step of the way, ...
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“AVOID THIS COMPANY. Lies and poor communication....”

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Feb 28,2020
Minithumbdown
By: 'Max Tomlinson'
Feb 28,2020
0 people found
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AVOID THIS COMPANY. The whole process with Barnard Marcus was a facade of ease for first time buyers like my brother and myself. A verbal agreement was made on a pay for incentive for the property with information regarding how it would be added to ...
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“I should like to highly praise Scarlett Wilki......”

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Feb 16,2020
Minithumbup
By: 'Deborah Azami'
Feb 16,2020
0 people found
this helpful
I should like to highly praise Scarlett Wilkinson for her listening skills,professional attention and her willingness to respond with the utmost efficiency and effort to expedite the necessary to make sure of a positive outcome. I always felt confident that she would get the ...
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“Excellent, highly professional service received...”

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Feb 01,2020
Minithumbup
By: 'Larrissa.Mariani@gmail.com'
Feb 01,2020
0 people found
this helpful
Superb, professional service from Conna and Damon at Epsom branch (Conna as the Lead and Damon the trainee). As a serial renter given work and lifestyle choices, I’ve seen it all. This is the most thorough and professional service I’ve ever received as ...
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“Trying to trick people to get the better deal......”

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Jan 31,2020
Minithumbdown
By: 'Tiago Silva'
Jan 31,2020
0 people found
this helpful
Trying to trick people to get the better deal and completely disrespectful after not being able to do so. Don't trust these guys. In my situation a value was agreed and only a moving date was not suitable to do the moving. I've managed on ...
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“Listed as sold without buyer...”

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Jan 25,2020
Minithumbdown
By: 'Lisa Morden'
Jan 25,2020
0 people found
this helpful
The whetstone branch were shockingly bad and insulting with regards to their lack of professionalism and inability to conceal their multiple lies. They: *Created a conflict of interest by taking our purported buyer on as client *did not operated in our best interest and mislead ...
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“The Addiscombe branch was really nice and so ......”

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Jan 20,2020
Minithumbup
By: 'Janet Diabene'
Jan 20,2020
0 people found
this helpful
The Addiscombe branch was really nice and so understanding even though I gave them so much pressure ,they managed to get me a property right on time. So grateful to the team for a good job done...
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“Very slow sales progression...”

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Jan 16,2020
Minithumbdown
By: 'Hannah Sanders'
Jan 16,2020
0 people found
this helpful
Buying a flat in Acton.  Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date. They lied and said they couldnt complete before ...
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“Next to useless....”

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Jan 14,2020
Minithumbdown
By: 'Daniel Shears'
Jan 14,2020
1 people found
this helpful
Helpful in finding a flat, but next to useless once you've signed the tenancy agreement and moved in. There were numerous issues with the flat that we realised once we'd moved in, e.g. doors that didn't close or were coming off their hinges, windows ...
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“Avoid avoid avoidTotally unprofessional time......”

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Dec 24,2019
Minithumbdown
By: 'Deborah Metcalfe'
Dec 24,2019
2 people found
this helpful
Avoid avoid avoid Totally unprofessional timewasters Ali avoids and doesnt return calls and even hides out back when you go into the office! Not a good role model for those poor kids that work for him! He didnt even turn up for a meeting with ...
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“Orribile experience...”

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Dec 17,2019
Minithumbdown
By: 'Gaia'
Dec 17,2019
1 people found
this helpful
Orribile experience Me and my flatmate had a terrible issue in our property, due to the bad works done on the roof, when was raining hard the water filtered and poured from the ceiling to the bathroom and one bedroom. there were leaks and cracks ...
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“Terrible service. Cost me my buyer through in......”

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Nov 20,2019
Minithumbdown
By: 'Keir Smith'
Nov 20,2019
0 people found
this helpful
Terrible service. Cost me my buyer through incompetence and a lack of attention. To detail. Consistently missed on deadlines and failed committments. I would even now avoid viewing properties listed with them. Vary poor....
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“Leah Crawford has made a massive difference t......”

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Nov 10,2019
Minithumbup
By: 'craig cloete'
Nov 10,2019
0 people found
this helpful
Leah Crawford has made a massive difference to both the landlord and the tenant since she took over our account, many thanks. The company should profile her as a company standard...
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“Scarlett Wilkinson has been an excellent prop......”

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Nov 08,2019
Minithumbup
By: 'B OKeeffe'
Nov 08,2019
0 people found
this helpful
Scarlett Wilkinson has been an excellent property manager. She is results orientated and has been responsive and helpful at all times. Her approach is always professional and she is refreshingly courteous and diligent. Thank you Scarlett!...
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“I am so happy to be in contact with Hannah fr......”

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Nov 01,2019
Minithumbup
By: 'Ruby'
Nov 01,2019
0 people found
this helpful
I am so happy to be in contact with Hannah from Barnard Marcus. Hannah has been extremely professional and diligent in dealing with the queries in connection to my let property...
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“Shout out to Ann-Marie Kirby. She's been an a......”

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Oct 30,2019
Minithumbup
By: 'Beatrice B'
Oct 30,2019
0 people found
this helpful
Shout out to Ann-Marie Kirby. She's been an amazing property manager for the flat I was renting in Stockwell. She's really efficient, polite and always replied quickly to any questions I've had throughout the tenancy. Now fingers crossed for the return of the deposit, but ...
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“Excellent in responding to emergencies and pr......”

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Oct 24,2019
Minithumbup
By: 'Gulsun Koyas'
Oct 24,2019
0 people found
this helpful
Excellent in responding to emergencies and promptness in dealing with matters objectively. I am a landlady receiving management services from Barnard Marcus since 2007, living overseas . Particularly I appreciate the conscientious and prompt service received from management services for the last 2 years...
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“Hannah is very helpful working through issues......”

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Oct 08,2019
Minithumbup
By: 'Peter Tam'
Oct 08,2019
0 people found
this helpful
Hannah is very helpful working through issues which were previously handled by other staff but half-way taken up by her to take ownership. She is now proceeding to complete the issues and is willing to deal with questions....
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“Absolutely Unprofessional! Would never recomm......”

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Sep 26,2019
Minithumbdown
By: 'Tyla Merven'
Sep 26,2019
1 people found
this helpful
Absolutely Unprofessional! Would never recommend. We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover ...
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“Scarlett Wilkinson, property coordinator at B......”

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Sep 20,2019
Minithumbup
By: 'Norris Igbineweka'
Sep 20,2019
1 people found
this helpful
Scarlett Wilkinson, property coordinator at Barnard Marcus, I have to say, rendered an impeccable service particularly when leaving the property and receiving deposit back. With her excellent communication skills, listening skills and negotiation skills, she sorted out this process in a diligent and fair manner. ...
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“Rude and sarcastic via email on cancelling an appointment....”

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Aug 31,2019
Minithumbdown
By: 'Punam Gill'
Aug 31,2019
0 people found
this helpful
Only dealt with the Shepherds Bush branch for the first time. I cancelled an appointment for which the person I was dealing with over the phone replied by sending me a sarcastic and rude reply. I will avoid them in the future, so should you. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Awards won by Barnard Marcus

Individual Branch Awards

London, W5

Epsom, KT17

Thornton Heath, CR7

Leighton Buzzard, LU7


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