Barnard Marcus

3.67/5 rating 636 reviews
  • 72% valuation accuracy
  • 70% recommend
  • 80% fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater Londo Read full description...Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
Barnard Marcus

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“ An absolute nightmare!... ”

Sep 19,2018
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By: 'Elena'
Sep 19,2018
0 people found
this helpful
We have been renting the property for 2.5 years and we had to deal with the most useless and inefficient team. The maintenance issues were never resolved with people sitting without heating and got water for over 2 weeks! Literally none of maintanence request were address, with ...
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“ Very satisfied cllient... ”

Sep 10,2018
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By: 'Lisa'
Sep 10,2018
0 people found
this helpful
I used Barnard Marcus Hayes earlier this year, after having a sales fall through on my property. Alan Latchana, the branch manager came to value my property and took me through the whole service they offered in detail. I felt confident that Barnard Marcus was ...
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Comment on agent fees
Reasonable fees, transparent from the outset so I knew exactly what I would be paying, no matter how much my property sold for (within a given price range)
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“ fraud agency... ”

Sep 10,2018
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By: 'auroar'
Sep 10,2018
0 people found
this helpful
We had a property listed with them for sale. At least twice we caught them blatantly lying about organising and completing viewings with some fictitious prospective buyers. Over the phone we were given very vivid viewing feedback from the buyers and when we confronted them ...
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“ An amazing service given by Barnard Marcus Ealing... ”

Aug 31,2018
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By: 'Debbie B'
Aug 31,2018
0 people found
this helpful
Dealing with of Barnard Marcus Ealing was truly amazing.. The service was very professional and honest. Both parties buyer and vendors needs were fairly balanced making for a quick sale and purchase. Exchange and completion within a 4 week period. A true blessing...
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“ Good experience... ”

Aug 31,2018
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By: 'MrsH'
Aug 31,2018
0 people found
this helpful
Negotiators were very quick to sort viewings, knowledgable on the market and the local area, always around to answer any questions that I had....
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“ Professional and Painfree !... ”

Aug 30,2018
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By: 'Susan Smith'
Aug 30,2018
0 people found
this helpful
Hi, my experience with Barnard Marcus was very good and they helped me find my first property. In particular Kelly was very commandeering and was always proactive in finding and showing me properties in line with what I wanted and could afford and answered all ...
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“ Brilliant Agent!... ”

Aug 30,2018
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By: 'A very happy vendor!'
Aug 30,2018
0 people found
this helpful
Selling my home with Barnard Marcus in Ealing was an absolute pleasure. The team there offered nothing but outstanding service throughout the sale. Being a first time seller, working with Kelly was fantastic! Her knowledge of the current market, area and her brilliant customer service ...
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Comment on agent fees
Good!
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“ Sale of house... ”

Aug 30,2018
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By: 'Simon Goldhill'
Aug 30,2018
0 people found
this helpful
The whole team at Barnard Marcus, James Fox (the negotiator), Kelly Gill (the branch manager) and Karen Attack (the Regional Sales Progression Partner) moved heaven and earth to make sure that once the deal had been agreed, we actually got it over the line to ...
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Comment on agent fees
No complaints. They earned it!
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“ Delighted seller... ”

Aug 29,2018
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By: 'David M'
Aug 29,2018
0 people found
this helpful
I have recently sold my house through Barnard Marcus Ealing and after be very sceptical I must say the whole experience was fast and hassle free . Kelly the manager has been In the industry for over 8 years and was very helpful with her professional advice ...
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“ Professional service from Ann-Marie Kirby... ”

Aug 29,2018
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By: 'Tammy'
Aug 29,2018
0 people found
this helpful
I am a tenant in a property managed by Barnard Marcus and our Property Co-ordinator, Ann-Marie Kirby, has been absolutely amazing since taking over management. She quickly replies to our emails, liaises with the landlord and gets any issues sorted out quickly and with the ...
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“ Appalling... ”

Aug 17,2018
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By: 'HorrifiedCustomer2018'
Aug 17,2018
1 people found
this helpful
Horrendous experience. Was shown the property by a Trainee who was inexperienced, happy to give the benefit of the doubt as just a Trainee. Her manager, William English was extremely rude, arrogant and inept. His behaviour was reprehensible even putting the phone down on my ...
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“ Great Great Service... ”

Aug 17,2018
Minithumbup
By: 'Sal'
Aug 17,2018
2 people found
this helpful
I am a tenant in one of the Barnard Marcus managed properties in Mitcham. I normally deal with Lauren Kelly and honestly what a fantastic member of staff. Whenever I have a query she is prompt in replying and is always has a great deal ...
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“ Great service... ”

Aug 17,2018
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By: 'HappyCustomer2018'
Aug 17,2018
0 people found
this helpful
Completely baffled by these poor reviews, I personally found it a pleasure to deal with Barnard Marcus. James was excellent across multiple viewings me and my partner had with him. He was calm, collected, insightful and reassured us throughout the entire negotation process. I was ...
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“ Good improvement... ”

Aug 16,2018
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By: 'Landlord'
Aug 16,2018
2 people found
this helpful
Lauren has taken over my property management recently and I have seen a significant improvement in service in comparison to previous experience with this property agent. Lauren has dealt with quite a number of issues recently and has been efficient and professional....
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Comment on agent fees
Fair
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“ Great Experience... ”

Aug 10,2018
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By: 'Summer'
Aug 10,2018
2 people found
this helpful
Lauren is particularly helpful and quick to respond to emails. She goes above and beyond in her role and has been a great property manager throughout my tenancy....
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Comment on agent fees
Good
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“ Incompetent uncaring liar... ”

Aug 03,2018
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By: 'Mr Walker'
Aug 03,2018
0 people found
this helpful
I met Dean at the property and told him whilst in the flat that I wanted to go ahead but needed to move in on the Monday 23rd July as that was the day I needed to vacate my current property. He said that the ...
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Comment on agent fees
The initial fee of £500 was refunded in full a few days after I found another property through another agent after agreement with the area sales manager
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“ a very professional service... ”

Aug 02,2018
Minithumbup
By: 'Clare'
Aug 02,2018
3 people found
this helpful
Lauren has been quick to respond and very thorough in what has been a difficult situation with my rental over the last 10 months. She is always very professional and pleasant to deal with And up to speed with the latest status. I would have no ...
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“ Shoddy Customer Service... ”

Jul 24,2018
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By: 'Paulinetaff'
Jul 24,2018
5 people found
this helpful
Having moved from Cubitt & West for bad managing of our sale, we moved to a very enthusiastic Barnard Marcus even though my friend had a bad experience with them and advised me against it. I was assured by Scot that the old staff had ...
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Comment on agent fees
Fees are in line with some of the other agents.
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By: CS Hook
Jul 26, 2018
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Totally disorganised, unprofessional shower of shop assistants in suits ! Avoid at all costs . They don't even lie well when covering for each other pretending to be out of the office.. .you can hear them discussing excuses on the phone . Do yourself a huge favour and use a real agent with knowledgeable staff even if it costs more . This lot are hopeless and lose you money ! ...

“ Great Help... ”

Jul 12,2018
Minithumbup
By: 'anonnnn'
Jul 12,2018
2 people found
this helpful
Ashleigh has been really helpfully giving us info about our tenancy and answering any questions that we have had. You can always trust her to respond quickly and helpfully....
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“ Addiscombe branch... ”

Jul 02,2018
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By: 'Alexsandra'
Jul 02,2018
0 people found
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This is the worst estate agent I have ever met (talking here only about the branch in Addiscombe, as I dealt with them). I wanted to buy a property through this branch and received a call from them bullying me to register with their branch ...
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Comment on agent fees
the most expensive agent in the area and the most poor customer service
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“ Efficient and friendly service... ”

Jun 27,2018
Minithumbup
By: 'Angela Wright'
Jun 27,2018
0 people found
this helpful
Dean has managed our recent rental house and the whole process has been efficient and well managed In addition dean demonstrated high levels of customer service in dealing with minor issues along the way and communicated regularly and openly...
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Comment on agent fees
Fees were clear and acceptable
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“ Successful Sale... ”

Jun 27,2018
Minithumbup
By: 'Rod Swain'
Jun 27,2018
1 people found
this helpful
We had our flat in Epsom on the market with another agent and they failed to find a buyer within the first 8 weeks of being marketed so we changed agent to Barnard Marcus and they found our buyer within a few weeks over the Christmas ...
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Comment on agent fees
A bit higher than the other agent we tried but Barnard Marcus Epsom branch did get the sale so that means the fees were justified.
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“ Lauren Kelly... ”

Jun 25,2018
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By: 'Ed Thomas'
Jun 25,2018
4 people found
this helpful
I live abroad and own a flat in London which Barnard Marcus manage. My point of contact is Lauren Kelly, and she in incredibly helpful. She's always quick to respond, and makes the whole process stress-free and straight forward. She allows me to have ...
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“ Great service... ”

Jun 24,2018
Minithumbup
By: 'Phoebe Sutherland'
Jun 24,2018
0 people found
this helpful
Chris, Will and the team at Barnard Marcus Southfields were fabulous from start to finish. They always found the time to squeeze us in for a viewing, or stayed late if we needed to pop in after work hours. The team were thoroughly helpful and ...
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Comment on agent fees
n/a
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“ Worst agency ever... ”

Jun 23,2018
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By: 'Mariana'
Jun 23,2018
0 people found
this helpful
The experience renting a flat with this agency was horrendous. Not only are they terrible as agents but also managing the property. I will list the problems we had during only 11 months of rental: They offered us a flat with parking, once we moved we ...
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“ Furnished for Barnard Marcus = one desk, a cupboard and a chest of drawers.... ”

Jun 21,2018
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By: 'n/a'
Jun 21,2018
0 people found
this helpful
Ahhh Klaudia! Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during ...
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Comment on agent fees
good
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“ 100% recommend... ”

Jun 20,2018
Minithumbup
By: 'CYFinlay'
Jun 20,2018
0 people found
this helpful
We came to Marina for help to get our first mortgage after she was recommended by a family member. Marina was extremely helpful and knowledgeable about all aspects of buying our first house. She was able to answer our questions quickly and found us a ...
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Comment on agent fees
Very competitive.
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“ Rude.... ”

Jun 16,2018
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By: 'LeahNeedsToGo!'
Jun 16,2018
0 people found
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I dealt with a woman named Leah, she was absolutely so rude. Her attitude was outrageous and in all honesty I would have loved to ask her how she managed to become an estate agent. She has absolutely no clue about what she's doing ...
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Comment on agent fees
The fees are ok, Leah isn’t though.
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“ Horrible Agency!... ”

Jun 11,2018
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By: 'Alias123'
Jun 11,2018
0 people found
this helpful
Rented my apartment a few months ago but the entire process was horrible. In the winter, the boiler broke down and didn't have heating for over 4 weeks nor hot water for 2 months. The Barnard Marcus Support Center forgot my requests and calls half of ...
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“ Diane Armstrong...great!... ”

Jun 08,2018
Minithumbup
By: 'Deb'
Jun 08,2018
1 people found
this helpful
Diane progressed our sale recently. We found her to be a great communicator, keeping us up to date with everything that was happening. Diane was always available to talk or email me and reassuring during the whole process. Yes, it's her job but I ...
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ARLA RICS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
120 29 93 56 129 19 78 19 23 71

Agent Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:59 AM 19/06/2015 by Amy Philbey

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View All 43 Branches


Barnard Marcus - Bedford Park, London, W4
Bedford Park
45 Turnham Green Terrace, London W4 1RG
(51)
Barnard Marcus - Chiswick, London, W4
Chiswick
273 Chiswick High Road, London W4 4PU
(15)
Barnard Marcus - Epsom, KT17
Epsom
3 The Quadrant, Epsom KT17 4RH
(51)
show all branches (43)
Barnard Marcus - Morden, SM4
Morden
107 London Road, Morden SM4 5HP
(1)
Barnard Marcus - Muswell Hill, London, N10
Muswell Hill
262 Muswell Hill Broadway, London N10 3SH
(4)
Barnard Marcus - Barnet, London, N12
Office 1
814 High Road, London N12 9QA
(1)
Barnard Marcus - WALLINGTON, SM6
Office 1
Unit 2 Canon Court Manor Road, WALLINGTON SM6 0AP
(0)
Barnard Marcus - Sutton, SM2
Office 10
9 Station Parade, Sutton SM2 5AD
(17)
Barnard Marcus - Worcester Park, KT4
Office 12
67 Central Road, Worcester Park KT4 8EB
(4)
Barnard Marcus - Feltham, TW13
Office 13
4 Parkfield Parade, Feltham TW13 4HJ
(13)
Barnard Marcus - Barnes, London, SW13
Office 14
82 Church Road, London SW13 0DQ
(0)
Barnard Marcus - Battersea, London, SW11
Office 15
235-237 Lavender Hill, London SW11 1JW
(31)
Barnard Marcus - Clapham, London, SW4
Office 16
85 Rectory Grove, London SW4 0DR
(22)
Barnard Marcus - Wandsworth, London, SW18
Office 17
410 Garratt Lane Earlsfield, London SW18 4HW
(6)
Barnard Marcus - East Sheen, London, SW14
Office 18
371 Upper Richmond Road West, London SW14 7NX
(4)
Barnard Marcus - Fulham, London, SW6
Office 19
20 Fulham Broadway, London SW6 1AH
(9)
Barnard Marcus - Croydon, CR0
Office 2
50 Lower Addiscombe Road, Croydon CR0 6AA
(25)
Barnard Marcus - Kennington, London, SE11
Office 20
315 Kennington Road, London SE11 4QE
(70)
Barnard Marcus - Wandsworth, London, SW18
Office 22
245 Wimbledon Park Road Southfields, London SW18 5RJ
(1)
Barnard Marcus - Streatham, London, SW16
Office 23
120 Mitcham Lane, London SW16 6NS
(10)
Barnard Marcus - Ealing Common, London, W5
Office 29
55 The Mall, London W5 3TA
(11)
Barnard Marcus - Ewell, Ewell, Ente
Office 3
429 Kingston Road, Ewell Enter po
(3)
Barnard Marcus - Hammersmith, London, W6
Office 30
172 King Street, London W6 0QU
(2)
Barnard Marcus - Highgate, London, N6
Office 31
269 Archway Road, London N6 5BT
(2)
Barnard Marcus - Barnet, London, N12
Office 34
814 High Road, London N12 9QY
(4)
Barnard Marcus - Shepherds Bush, London, W6
Office 35
66-68 Shepherds Bush Road, London W6 7PH
(22)
Barnard Marcus - Whetstone, London, N20
Office 36
1285 High Road, London N20 9HS
(3)
Barnard Marcus - Earls Court, London, SW5
Office 38
278 Old Brompton Road, London SW5 9HR
(6)
Barnard Marcus - Holland Park, London, W11
Office 39
1 Holland Park Terrace Portland Road , London W11 4ND
(3)
Barnard Marcus - Mitcham, CR4
Office 4
1 Langdale Parade, Mitcham CR4 2PF
(10)
Barnard Marcus - New Malden, KT3
Office 5
9 Coombe Road, New Malden KT3 4PX
(7)
Barnard Marcus - Richmond, TW9
Office 6
Oriel House 26 The Quadrant, Richmond TW9 1DL
(2)
Barnard Marcus - Croydon, CR2
Office 7
12A Station Parade Sanderstead, Croydon CR2 0PL
(9)
Barnard Marcus - Croydon, CR2
Office 8
17 Selsdon Road South Croydon, Croydon CR2 6PY
(10)
Barnard Marcus - office-41, London, WC2H
office-41
53 Endell Street Covent Garden, London WC2H 9AJ
(0)
Barnard Marcus - office-44, Thornton Heath, CR7
office-44
45 Brigstock Parade London Road, Thornton Heath CR7 7HW
(12)
Barnard Marcus - Property Management, Leighton Buzzard, LU7
Property Management
Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN
(35)
Barnard Marcus - Putney, London, SW15
Putney
155 Upper Richmond Road, London SW15 2TX
(5)
Barnard Marcus - Redhill, RH1
Redhill
27 Station Road, Redhill RH1 1QH
(10)
Barnard Marcus - Surbiton, KT6
Surbiton
St Marks Hill, Surbiton KT6 4RB
(55)
Barnard Marcus - The Glassmills, King Street, Hammersmith Branch, London, W6
The Glassmills, King Street, Hammersmith Branch
The Glassmills, Ground Floor Office, 322B King Street, London W6 0AX
(0)
Barnard Marcus - Tooting, London, SW17
Tooting
248 Upper Tooting Road, London SW17 7EX
(56)
Barnard Marcus - Wandsworth, London, SW17
Wandsworth
31 Bellevue Road, London SW17 7EF
(2)

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