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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater Londo Read full description...Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
 
Website not available Properties for sale
Properties for rent
May 15,2017
Minithumbdown
Romel
Danni
By:
May 15,2017
1 people found
this helpful
These guys are basically arrogant young men with attitude problems and no professionalism. They really take the piss in terms of being both disorganised and having no customer service skills whatsoever. They also have no integrity and will tell lies as well as happily waste your time showing you useless places or showing up late, not taking to promised viewings etc. Don't expect any communication and be warned they may also leave you mid viewings to do their own thing and just let you wait. The ...
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Was this helpful? Yes
May 08,2017
Minithumbdown
Declan Gosling
Ashleigh Fisher
By:
May 08,2017
0 people found
this helpful
I am a landlord of a 1 bed flat in Werter Road, Putney. I have rented through 4 different companies in the past and I have never had a service worse than the one offered by Barnard Marcus. I had a fully managed service with them. In short: - terrible communication both with me and tenants, always very delayed. Tenants had to contact me directly at some point to complain and ask clarifications. - they failed in signing a renewal, although the tenants agreed personally with me on the terms. The a...
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Comment on agent fees
Fees were in line with competitors, but service was awful.
Was this helpful? Yes
May 02,2017
Minithumbdown
By:
May 02,2017
0 people found
this helpful
It's one of the worst estate agent's I have ever come across. They are so slow with everything, there marketing and canvassing is really annoying there brand awareness is beyond a shambles. Up to the staff know how much of a shambles it is as they've changed staff's so many times the people whom work there now aren't even on the review board. Shocking company! Took my business elsewhere...
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Comment on agent fees
Good because they dropped it to 1% for the shocking customer service
Was this helpful? Yes
Apr 24,2017
Minithumbdown
Glen Fulham
By:
Apr 24,2017
2 people found
this helpful
The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted our money and time. We had to deal with the whole process by ourselves without any assistance from the 'consultants '. It took good 4 months to complete the mortgage!! We would nerve recommended Bernard Marcus Estate Agents ot their subsidi...
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Comment on agent fees
Bad. Unacceptably high.
Was this helpful? Yes
Apr 21,2017
Minithumbdown
By:
Apr 21,2017
1 people found
this helpful
Shocking, abysmal, disrespectful, money-grabbing scammers. I could happily continue like this for the whole review. This agency is interested in you only with regard to the payments you provide, but as soon as you have any enquiries you are either ignored or have to pay for the privilege. Beware of hidden extras in contracts, do not expect a direct answer at any stage, and certainly do not be foolish enough to expect a response to your emails or phonecalls. You may have guessed, but I do not...
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Comment on agent fees
Never-ending, they will probably charge me for making this review.
Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
I was looking to rent my property out with a agent I trusted as I have had a bad experience before. I approached Barnard Marcus in Thornton Heath in which I felt very comfortable from start to finish of the letting process. They found me a lovely family that seem perfect I would recommend highly....
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Comment on agent fees
A very good trusting agent.
Was this helpful? Yes
Mar 03,2017
Minithumbup
Anujen Vijayarahaven
By:
Mar 03,2017
0 people found
this helpful
All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help. Anujen offered a fantastic service and I would definitely recommend him to others....
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Mar 01,2017
Minithumbdown
Renelle Grant
By:
Mar 01,2017
1 people found
this helpful
Worst agent ever, never met anyone more unprofesssional then her. She usually starts ignoring you when she's wrong, than start yelling at you at you and she can even LITTERALLY slam the door on your face (fortunatelly I was quick enought to step back). Rude, does not know how to deal with clients and extrimely inpolite, she did cross the line. Big loss of reputation and image having employees like her. I do hope that some actions will be taken and I would appreciate apologies by her....
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Comment on agent fees
She would not deserve any fee for her not professional job
Was this helpful? Yes
Feb 24,2017
Minithumbdown
Michael Lyons
Michael Lyons
By:
Feb 24,2017
2 people found
this helpful
Worst agents I've met. Worse than the likes of Foxtons. Dragged sale on for ages then didn't stick to what they said they would do. Utter liars! Don't trust a word they say or feedback they give....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 22,2017
Minithumbdown
By:
Feb 22,2017
1 people found
this helpful
Booked a valuation with Amber, she didn't even bother to show up. Rang the office but it was shut and customer services didn't even have her mobile on file. Waited until 11am the next day to hear from them, ended up having to ring them myself to inform them. Their excuse was a 'mix up with diaries', despite customer service telling me they could see it booked on the main system. Will not be selling my flat with them if they can't be bothered to even turn up to value it....
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Was this helpful? Yes
Jan 30,2017
Minithumbup
Chelsey English
By:
Jan 30,2017
0 people found
this helpful
Chelsey was great, very helpful at every stage & I would highly recommend her (well I already have to my friends & family!) Be seeing her in a couple years when our mortgage is up for renewal....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2017
Minithumbup
Jason Hanley
James Ryan
By:
Jan 30,2017
0 people found
this helpful
Best agent on the high street! Just completed on the sale of my flat and the whole transaction was easy and very straight forward considering. Jason Hanley came to value my property and was spot on with the price we market at and the strategy to get it sold! I had initially planned to use the agent I had purchased through but had more trust in Jason and his team to get it done for me. Launch day arrived as the amount of enthusiasm shown from James with all the clients and 3 offers on the Monday ...
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Comment on agent fees
Very fair fees
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Having had a dismal previous experience with Barnard Marcus when buying our flat and the agent not bothering to do the paperwork/submit the offer (resulting in us nearly losing out on our dream property) we thought we would wait until our next dealing with them and give the benefit of the doubt. Sadly, having attempted the first stage of the selling process and arranged a valuation through them we were let down heavily again. Thirty minutes passed from the scheduled time for the valuation and n...
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Comment on agent fees
N/A. Sadly they did not manage to even value our property, let alone advise on fees.
Was this helpful? Yes
Jan 26,2017
Minithumbdown
By:
Jan 26,2017
2 people found
this helpful
We have tried to buy a property advertised by them this month . This was a very disappointing experience. Obviously we didn't get the property we wanted to buy. Not because we haven't been the highest bidder or we weren't in a very strong position to purchase the property. The lack of interest to obtain the best deal for the owner and no attempts what so ever to negotiate the final price is the best I can say about them. Without speculating I can only say theirworking practices need to improve...
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Comment on agent fees
The transaction didn't go through so I can't comment on this.
Was this helpful? Yes
Jan 26,2017
Minithumbup
Jason Hanley
By:
Jan 26,2017
1 people found
this helpful
Jason has been a great help in getting our property sold. Coming from a sales background myself you learn to appreciate the subtle differences in individual styles/approaches. Jason walks a delicate line between operating with honesty and integrity but on the other hand positioning and driving the sales themselves. To me personally this is tough, because in the end it means you need to do your homework. But when done right it has a massive upside. The upside is an effective sales leader who bu...
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Comment on agent fees
Slightly more expensive than the competition but ultimately its about selling your house and getting it done. I feel strongly Barnard Marcus in Surbiton has the network, the people and knowledge to get this done.
Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
1 people found
this helpful
The current staff at Barnard Marcus and Sequence Home are efficient, thorough and pleasant. They deal with details quickly and with accuracy. They have my gratitude and respect....
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Jan 25,2017
Minithumbdown
By:
Jan 25,2017
0 people found
this helpful
We have been very desappointed by this agency. Good sellers, however very poor service afterward so the sell was closed to collapse with the chain. They didn't manage and advise our first time buyer correctly which created delays, their communication level toward us was poor and we struggled to get weekly news, sometimes hiding facts like the fact that the solicitor's buyer resigned, Barnard Marcus' solicitor was a nightmare and the completion was severly delayed and cost us money. Afterward we ...
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Comment on agent fees
The fees was quite good. However the financial lost from the delay of the sale was high!
Was this helpful? Yes
Jan 24,2017
Minithumbdown
By:
Jan 24,2017
1 people found
this helpful
Where do I begin?! Barnard Marcus provided the worst possible tenant experience I could possibly imagine. We moved into a flat that had a stain on the ceiling & were told it was all under control, a date for re-work to begin was all that was required. Fast forward two months and the tenancy has been surrendered. The ceiling leak has got worse with mould growing throughout the property, water dripping off walls and puddles collecting on the window sills. An insurance contractor came out on Ba...
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Attachments
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Jan 20,2017
Minithumbdown
Robie
By:
Jan 20,2017
1 people found
this helpful
STAY AWAY. We regret using Barnard Marcus, staff been rude, there was a situation where we've been shouted at, we've been lied to two ocasions and we learned it's NOT estate agent rolli to update you with your sell (we had to pay 5k), when complained in the head office were been told agent ONLT have to find the buyer, nothing else, had to do everything ourselves pretty much... but the HIGHLIGHT of entire experience was when AGENT left our FRONT DOOR WIDE OPEN (thanks Robin) Pleasant experie...
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Comment on agent fees
4.8K is 1k more then others agencies charge (our fault, we funded out after signing contract)
Was this helpful? Yes
Jan 09,2017
Minithumbup
Ashleigh Fisher
By:
Jan 09,2017
5 people found
this helpful
Ashleigh has proved to be a proactive, helpful and extremely competent member of the Surbiton lettings/management team. I am very grateful for her hard work. Regards. Tom Calnan...
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Was this helpful? Yes
Dec 23,2016
Minithumbdown
By:
Dec 23,2016
0 people found
this helpful
I was very disappointed with the service and client liason from the letting team. They appeared not to have training on how to relate to clients and seemed inexperienced. I always had to call for updates on the situation and was passed from one person to another. There was adequate time to find appropriate tenants but this did not happen. When I wrote to the Senior Letting Agent to express my reasons for changing agents I never received a reply....
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Comment on agent fees
Average
Was this helpful? Yes
Dec 23,2016
Minithumbdown
Seth Oppong-Kyekyeku
By:
Dec 23,2016
2 people found
this helpful
AVOID at all costs. These agents do not realise the bad reputation they have in the area. They dont pass on bids to vendors (fact through knowing enough buyers and vendors in the area), they lie, they plaster their signage everywhere over other agent signs to try and tout business. They are extremely sly and need to be very careful with the power of word of mouth. Do not buy or sell with them, they are as equally as deceitful with both processes....
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Was this helpful? Yes
Dec 15,2016
Minithumbup
Renelle Grant
By:
Dec 15,2016
1 people found
this helpful
Renelle has been exceptional throughout the tenancy process. She was very patient and professional and went out of her way to help us find a place. I have been living in Clapham for more than 4 years and I can easily say she is one the best letting agents I have worked with. Keep up the good work!!...
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Comment on agent fees
The inventory check in fees are higher compared to other agents I have worked with. Background checking fees are similar to others.
Was this helpful? Yes
Dec 15,2016
Minithumbdown
By:
Dec 15,2016
2 people found
this helpful
Would strongly recommend against using the genuine cowboys under any circumstances. As a buyer I was relentlessly lied to by the agent (Shane) on all matters, all the usual estate agent tricks but escalating to daily lies. Confirmed the property was ready to move into, never passed on any correspondence to the seller (unless convenient for him) but claimed he had, often amended said comments before doing so. Also on occasions simply didn't turn up at the property for viewings and then called...
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Comment on agent fees
Buyer, therefore no fees
Was this helpful? Yes
Dec 13,2016
Minithumbup
Jason Hanley
By:
Dec 13,2016
0 people found
this helpful
I charged 6 estate agents with finding me properties to let as a Landlord. Jason Hanley delivered to the specification required. Four years on and it is time to sell one property. Again I used the services of Jason Hanley. He gave a realistic price and the flat sold without undue fuss. I would recommend Jason to anyone....
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Heather Kane
Gareth King
By:
Dec 09,2016
1 people found
this helpful
Heather & Gareth were very helpful & supported us through the sale process to make it seamless after living in the same house for 30 years....
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Was this helpful? Yes
Dec 07,2016
Minithumbup
Michael Anthony
By:
Dec 07,2016
0 people found
this helpful
Michael was a fantastic agent that helped us every step of the way, he was always available to assist us when we needed it and he managed the whole process flawlessly. The exchange and completion that Michael agreed from the outset was realistic and he was always accommodating when we needed to revisit the property. I would like to say that Michael is a very bubbly and pleasant character who I will certainly recommend to anybody thinking about purchasing in the near future. He was by far the bes...
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Was this helpful? Yes
Dec 06,2016
Minithumbup
Kecia O\\\'shea
Gareth King
By:
Dec 06,2016
1 people found
this helpful
I sold my flat through Barnard Marcus Redhill. The buyer happened to be extremely difficult but I was extremely pleased with Kecia O'Shea who is the sales progressor. Kecia was so on the ball that I really believe she made a huge difference to the progress of the sale. If not for her this sale would have either not happened in the end or would have taken even longer than the 7 months it thad....
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Comment on agent fees
I think the fee was a standard market rate.
Was this helpful? Yes
Dec 03,2016
Minithumbup
Jason Hanley
By:
Dec 03,2016
0 people found
this helpful
I have used Barnard Marcus for over six years now. I am a landlord and therefore specifically looking for a certain specification for my purchases. They have always kept to this- never showing me things that would fit my brief. They have realistic market values without inflating prices to gain business they can not deliver on. On the flip side to that I am now selling a lot of my flats and once again they have delivered perfectly. Suggesting different methods of gaining the best price and being...
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Comment on agent fees
Very competitive compared to the rest of Surbiton estate agents
Was this helpful? Yes
Nov 30,2016
Minithumbup
Chelsey English
By:
Nov 30,2016
2 people found
this helpful
For a first time buyer, having someone like Chelsey on hand was very encouraging especially given the current market conditions. Whilst you can go to various comparison sites. there is nothing like speaking to someone face to face with first hand experience and getting a better understanding of not only the mortgages out there but also the buying process. I would recommend Chelsey to any first time buyer or any buyer in fact as she helps put you at ease and is always willing to help should you h...
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Comment on agent fees
Good. Her fees were well explained and nothing was hidden.
Was this helpful? Yes

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