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Barnard Marcus

467 reviews
  • 3.8 /5 rating
  • 72% recommend
  • 85% fee satisfaction
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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater Londo Read full description...Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
 
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Properties for rent
Not a transparent agent

Sep 27,2016
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Sep 27,2016
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Astonishingly poor service from start to finish. They lied about the tenants' referencing, did nothing when the tenants didn't pay, then tried to steal the deposit. AVOID BARNARD MARCUS AT ALL COSTS!...
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What agent could do to change your mind?
Very expensive! poor value considering that they do nothing for the money
Comment on agent fees
Very expensive! poor value considering that they do nothing for the money
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Sep 23,2016
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Sep 23,2016
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Renelle was the first agent I have met who was really enthusiastic about the property. In addition, she never made any claims which were beyond realistic, and she had a really good knowledge of the property. She was willing to hear to our specific requirements so that she could help us find the ideal property. Thank you Renelle, Christos....
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Sep 22,2016
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Sep 22,2016
2 people found
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Review for Ellen Roberts: Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased to say that with Ellen's support I more than achieved this goal. I look forward to working with her again, I hope Barnard Marcus/Sequence homes ensure she is retained and developed through the business...
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Comment on agent fees
competitive and negotiated
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Sep 19,2016
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Sep 19,2016
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The one of the worst estate agent i have came across, Paid already and they agreed to let me in the house on a certain date and delayed more than three days which caused me a lot of expanses because of their fault. Highly recommend anyone out there looking for a house , please do not approach Barnardmarcus specially North finchely branch, total waste of your time and money....
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What agent could do to change your mind?
Very bad, they wanted me to pay first but they take ages to do their credit and reference check.
Comment on agent fees
Very bad, they wanted me to pay first but they take ages to do their credit and reference check.
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Sep 19,2016
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Sep 19,2016
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I used Barnard Marcus as I had read some good reviews. The staff themselves, such as Faye, Jermaine, Kelly and Tony were good at contacting me and keeping me in the loop, with only a few gaps in communication occurring. They are polite and professional and help as much as they can. They had a number of open days on the weekends, brought people over to my property during the week when possible and arranged viewings which I fronted. The main issue I did have with this branch is that, while this...
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Comment on agent fees
As stated previously, ensure you barter for lower fees like those of other agents. Also discuss a 4 week contract otherwise they will lock you in for 20 weeks which is a long time especially if you are trying to sell quickly and would like to move agents.
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Sep 16,2016
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Sep 16,2016
4 people found
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Elizabeth is one of the best Property Co-Ordinators I have dealt with.She is very pro-active and will ensure that all property management issues are dealt with diligently, quickly and appropriately. In my experience of dealing with Elizabeth what has impressed me most is that she can maintain the fine line of being professional, fair and balanced in her treatment of both landlord and tenant combined with being friendly, courteous and approachable....
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Sep 16,2016
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Sep 16,2016
3 people found
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Received Top service from Ellen Roberts who was very helpful, active and responsive. She helped us to negotiate with tenants over long overdue rents where otherwise we would have taken legal actions which would mean lots of headaches and not to mention the expense on legal fees to follow. Thanks Very Much Ellen!!!...
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Sep 12,2016
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Sep 12,2016
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Really great service and very good communication throughout the whole process. I found the company very professional to work with...
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Sep 08,2016
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Sep 08,2016
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Renelle Grant and Yvette White were excellent. Professional and responsive! I did not achieve the rental I wanted but it was not through lack of trying on their part...
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Sep 07,2016
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Sep 07,2016
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Agreed price for property with vendor then tried to force their mortgage advisor down our throats. We already had Mortgage in-place still they asked me to at least speak to them.* I respectfully declined a meeting. I then receive a phone call the next day that if you don't have a Mortgage with them there are other buyers who are interested. So I withdrew my offer. Ive since moved and that place is still available. Barnard Marcus are a bunch of cowboys...
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Unknown
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Sep 07,2016
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Sep 07,2016
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Once again, Barnard Marcus found new tenants for me, with a minimum void period between tenants, at the asking price....
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Comment on agent fees
Market Rate
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Sep 04,2016
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Sep 04,2016
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Terrible service from the sales department from day 1. Lies throughout, dealt with 3 different sales staff from this branch. Poor communication, unprofessional. Stuart the new sales manager is particularly rude and manipulative over the telephone, almost bullying by nature. Would never go through this agent again....
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What agent could do to change your mind?
Higher than for the terrible service they provide
Comment on agent fees
Higher than for the terrible service they provide
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Aug 25,2016
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Aug 25,2016
2 people found
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Awful - DO NOT USE BARNARD MARCUS Under staffed, lies about viewings and leads Simply listed on rightmove and did nothing else They even made us conduct some of the viewings do to staff on holiday Avoid at all cost!...
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Aug 24,2016
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Aug 24,2016
2 people found
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Barnard Marcus have been brilliant in helping us get the property we wanted! From the Branch Manager Jason initially coming out to value our property and exceeding our expectations on what our property was worth to picking up the keys from Lucy on completion day; we couldn't be happier with the service provided. We found the staff to be very helpful and friendly, ultimately getting us what we wanted! Thank you to the whole sales team at Barnard Marcus for helping us get our new home and making o...
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Comment on agent fees
As with anything a lower fee rate would have been ideal but in the same breath the price we sold our home for exceeded any concerns over fees being too high
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Aug 19,2016
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Aug 19,2016
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Melissa has been extremely helpful in dealing with the property management of our property in Shepherds Bush. She has responded to queries quickly and provided a good level of communication. We have had a bit of a challenging time with other account handlers who have been looking after our property previously, but Melissa has got things right back on track....
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Aug 18,2016
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Aug 18,2016
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I purchased a property in West Croydon. There were dozens of problems and delays with the vendor on a weekly basis. Kelly was very resiliant and patient. finally after 2 months delay it was concluded thanks to the endurance and professionalism of Kelly., i got the house of my dream . Thank you again Kelly, Wonderful job...
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Comment on agent fees
Great service , good fees
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Aug 17,2016
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Aug 17,2016
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Very positive experience with this agency. They found us a great flat for the required budget. All the processing of moving in etc was quick and professional. Although previous tenants didn't clean the flat, the agency and the landlord agreed to arrange all necessary cleaning and fixtures of furniture....
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Aug 16,2016
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Aug 16,2016
1 people found
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At 09.22 on the 6th August 2016 I phoned Barnard Marcus to cancel a lettings viewing as it wasn't in a suitable location for me. The agent seemed hurried to finish our conversation but I asked her to wait as I wanted her to keep me on the books as I was urgently looking for a new home. She dismissively replied we do not have much available for people on DSS. I replied that I thought she was very judgmental and that I have been working since I was 15 years old (I'm now 66) and I have never claim...
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Aug 16,2016
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Aug 16,2016
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I found heather really helpful throughout the process of buying my first property!I was so nervous at as I had experience at all but I have to say that it wasn't as bad as I thought it was going to be. I arranged to meet the mortgage advisor who was also very helpful and he was able to compare the market for me which helped me save some money in comparison to my bank. A few weeks later I found the perfect flat! The sales progressor helped to push things through in no time at all, thanks so muc...
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N/A
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Aug 15,2016
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Aug 15,2016
3 people found
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As a buyer I found Heather extremely forceful when it came to not wanting to use her teams solicitors. We had a solicitor and mortgage broker already in place and Heather refused to take our offer unless we saw her team. We found working with her was hard work and we not want to deal with her again....
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Aug 12,2016
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Aug 12,2016
4 people found
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Ellen is always highly responsive and keeps me informed about everything happening at my property. The level of service she provides is much appreciated....
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Comment on agent fees
good
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Aug 08,2016
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Aug 08,2016
4 people found
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I have used Barnard Marcus for a number of years and have found them to be efficient and effective. My experience has been as a landlord, but when I considered selling the property I found the sales team to be energetic and market -sensitive. Sam Thompson has been diligent and helpful in managing the property....
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Comment on agent fees
Flexible and reasonable
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Aug 08,2016
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Aug 08,2016
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Ryan assisted with both the sale and purchase of our current flat and onward house respectively which took a year! He was good at responding to queries and knowledgeable about the process and local market....
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Comment on agent fees
We had a set fee which was "normal" market rate.
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Aug 01,2016
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Aug 01,2016
3 people found
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I have been dealing with Melissa since the start of our tenancy in Mitcham and what a delight to be dealing with her - To me, prompt replies to my queries matter and Melissa has always been very very prompt and have answered my queries in full. She is very professional and listens to the questions and suggestions with Empathy. Her emails are polite and always easy to understand. Again - a delight to work with....
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Jul 29,2016
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Jul 29,2016
3 people found
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Sasha has been very responsive to the queries I have raised. Sasha has taken the action required and kept me fully informed of progress. I have found this very helpful and I have appreciated her efficiency....
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Jul 29,2016
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Jul 29,2016
3 people found
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This review is purely for Melissa. She is efficient and proactive with her work and is a pleasant property co-ordinator to deal with....
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Comment on agent fees
n/a
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Jul 26,2016
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Jul 26,2016
1 people found
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Not impressed with their service at all. Every time we have had a problem we have had to call numerous times to chase up the query - they are extremely disorganised and take a long time to deal with even the simplest of requests. Also appear to have hidden fees and go about every transaction in an awkward way. Wouldn't rent off then again....
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Comment on agent fees
Bad
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Jul 22,2016
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Jul 22,2016
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I was very pleased with the level of service from the individuals that worked on my sale. The staff were very diligent, pro-active and good communicators....
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Comment on agent fees
Not the cheapest, but still very competitive.
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Jul 19,2016
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Jul 19,2016
1 people found
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Donna Brunton was so lovely and very helpful during our incredibly stressful housebuying experience. She never once put pressure on me, despite us being the ones holding the process up at times. She always chased for info from me in a respectful, cheerful and polite manner and it was a pleasure to work with her and keep her informed. Her lovely personality made it feel like I was sharing the gossip with a friend rather than keeping an estate agent informed of progress. I turned to her for advice...
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Comment on agent fees
Average. Everyone else charges roughly the same.
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Jul 18,2016
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Jul 18,2016
3 people found
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Ellen has been incredibly helpful and friendly in managing my property. She is always prompt and does her utmost to resolve issues leaving me with very little hassle. I can't thank her enough for her help over the past few months....
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Review statistics

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91 13 69 39 100 13 60 18 14 50
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Agent Fees

No fees set.
Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Complaints Procedure

No procedure set.
Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Firm rankings


Overall

View All 42 Branches


Barnard Marcus - Epsom, Epsom, KT17
Epsom
3 The Quadrant, Epsom KT17 4RH
(40)
Barnard Marcus - Morden, Morden, SM4
Morden
107 London Road, Morden SM4 5HP
(0)
Barnard Marcus - Barnet, London, N12
Office 1
814 High Road, London N12 9QA
(0)
show all branches (42)
Barnard Marcus - Sutton, SM2
Office 10
9 Station Parade, Sutton SM2 5AD
(13)
Barnard Marcus - Worcester Park, KT4
Office 12
67 Central Road, Worcester Park KT4 8EB
(2)
Barnard Marcus - Feltham, TW13
Office 13
4 Parkfield Parade, Feltham TW13 4HJ
(7)
Barnard Marcus - Barnes, London, SW13
Office 14
82 Church Road, London SW13 0DQ
(0)
Barnard Marcus - Battersea, London, SW11
Office 15
235-237 Lavender Hill, London SW11 1JW
(28)
Barnard Marcus - Clapham, London, SW4
Office 16
85 Rectory Grove, London SW4 0DR
(14)
Barnard Marcus - Wandsworth, London, SW18
Office 17
410 Garratt Lane Earlsfield, London SW18 4HW
(2)
Barnard Marcus - East Sheen, London, SW14
Office 18
371 Upper Richmond Road West, London SW14 7NX
(1)
Barnard Marcus - Fulham, London, SW6
Office 19
20 Fulham Broadway, London SW6 1AH
(7)
Barnard Marcus - Croydon, CR0
Office 2
50 Lower Addiscombe Road, Croydon CR0 6AA
(15)
Barnard Marcus - Kennington, London, SE11
Office 20
315 Kennington Road, London SE11 4QE
(68)
Barnard Marcus - Putney, London, SW15
Office 21
155 Upper Richmond Road, London SW15 2TX
(3)
Barnard Marcus - Wandsworth, London, SW18
Office 22
245 Wimbledon Park Road Southfields, London SW18 5RJ
(0)
Barnard Marcus - Streatham, London, SW16
Office 23
120 Mitcham Lane, London SW16 6NS
(8)
Barnard Marcus - Tooting, London, SW17
Office 24
248 Upper Tooting Road, London SW17 7EX
(53)
Barnard Marcus - Tooting, London, SW17
Office 25
31 Bellevue Road, London SW17 7EF
(2)
Barnard Marcus - Chiswick, London, W4
Office 27
45 Turnham Green Terrace Bedford Park, London W4 1RG
(49)
Barnard Marcus - Chiswick, London, W4
Office 28
273 Chiswick High Road, London W4 4PU
(2)
Barnard Marcus - Ealing Common, London, W5
Office 29
55 The Mall, London W5 3TA
(3)
Barnard Marcus - Ewell, Epsom, KT17
Office 3
28 High Street Ewell, Epsom KT17 1RW
(2)
Barnard Marcus - Hammersmith, London, W6
Office 30
172 King Street, London W6 0QU
(2)
Barnard Marcus - Highgate, London, N6
Office 31
269 Archway Road, London N6 5BT
(1)
Barnard Marcus - Muswell Hill, London, N10
Office 33
31 Fortis Green Road, London N10 3HP
(2)
Barnard Marcus - Barnet, London, N12
Office 34
814 High Road, London N12 9QY
(3)
Barnard Marcus - Shepherds Bush, London, W6
Office 35
66-68 Shepherds Bush Road, London W6 7PH
(22)
Barnard Marcus - Whetstone, London, N20
Office 36
1285 High Road, London N20 9HS
(2)
Barnard Marcus - Earls Court, London, SW5
Office 38
278 Old Brompton Road, London SW5 9HR
(3)
Barnard Marcus - Holland Park, London, W11
Office 39
1 Holland Park Terrace Portland Road , London W11 4ND
(3)
Barnard Marcus - Mitcham, CR4
Office 4
1 Langdale Parade, Mitcham CR4 2PF
(4)
Barnard Marcus - New Malden, KT3
Office 5
9 Coombe Road, New Malden KT3 4PX
(6)
Barnard Marcus - Richmond, TW9
Office 6
Oriel House 26 The Quadrant, Richmond TW9 1DL
(0)
Barnard Marcus - Croydon, CR2
Office 7
12A Station Parade Sanderstead, Croydon CR2 0PL
(6)
Barnard Marcus - Croydon, CR2
Office 8
17 Selsdon Road South Croydon, Croydon CR2 6PY
(6)
Barnard Marcus - office-41, London, WC2H
office-41
53 Endell Street Covent Garden, London WC2H 9AJ
(0)
Barnard Marcus - office-44, Thornton Heath, CR7
office-44
45 Brigstock Parade London Road, Thornton Heath CR7 7HW
(4)
Barnard Marcus - Property Management, Leighton Buzzard, LU7
Property Management
Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN
(3)
Barnard Marcus - Redhill, Redhill, RH1
Redhill
27 Station Road, Redhill RH1 1QH
(5)
Barnard Marcus - Surbiton, Surbiton, KT6
Surbiton
Queensborough House , 2 Claremont Road, Surbiton KT6 4QB
(46)
Barnard Marcus - The Glassmills, King Street, Hammersmith Branch, London, W6
The Glassmills, King Street, Hammersmith Branch
The Glassmills, Ground Floor Office, 322B King Street, London W6 0AX
(0)

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