Barnard Marcus

3.65/5 rating 537 reviews
  • 75% valuation accuracy
  • 69% recommend
  • 80% fee satisfaction
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    Chris Randall
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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater Londo Read full description...Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
 
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Properties for rent
Aug 19,2017
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By: 'Tee'
Aug 19,2017
0 people found
this helpful
We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly and it was a professionl service throughout. However, Laura has recently left and an agent called Denim took over dealings with our flat. I can honestly say he is the most unprofessional person we have ever dealt with! He never kept us informed about the viewings, hardly ever answered our questions and phonecalls and after all that one Friday his supervisor called us and said I am jus...
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Aug 18,2017
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By: 'James'
Aug 18,2017
0 people found
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Probably the best estate agent I've ever dealt with. They completely understood my needs and kept contacting me with suitable properties before they even had the full details. An extremely proactive company - love it!...
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Comment on agent fees
I wasn't selling so didn't pay any fees.
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Aug 13,2017
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By: 'To be avoided'
Aug 13,2017
0 people found
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I recently asked a local letting agent to find a tenant for my property. The property was naturally advertised on Zoopla. I then received several letters from Barnard Marcus urging me to work with them, implying that the letting agent I was working with was not up to the mark, and generally hassling me. I was also encouraged to follow a link to consult their excellent rating on rater agent - I did, but it's an error page ..... Not impressed. Should I ever need to find another tenant/wish to sell...
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Comment on agent fees
n/a
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Aug 06,2017
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By: 'GAJH'
Aug 06,2017
0 people found
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Based purely on my experience I could not recommended this agency. The sale of the property was stressful enough without finding doors left unlocked and it appearing on auction sites while we still owned it....
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Comment on agent fees
Excessive, they did very little
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Aug 02,2017
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By: 'Maria & Stephen'
Aug 02,2017
0 people found
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We sold our property through Barnard Marcus in Feltham the manager at the time Alan Latchana (now the manager of Hayes branch) came to our house and looked at it and valued it we were happy with the valuation so that is why we used them. The team ( Paris,Jed, lizzie and Nicola (now Manager) were very helpful also Jean-Pierre who is from the Hayes branch and helped them out was very helpful when ever we phoned up any questions we needed answering with the form filling in we could take it to the...
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Comment on agent fees
good
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Jul 24,2017
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By: 'The Awkward Raver'
Jul 24,2017
3 people found
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Absolutely awful. They were the estate agent I purchased a property through so had no choice but to interact with them. As a first time buyer they will use every scare tactic in the books and bully you into doing things they want. They said the seller wouldn't accept my offer if I didn't use their solicitor, which is illegal, you can use whoever you want. If you ask them questions they don't reply and expect you to respond to all their emails or calls. Everything is urgent and asap. So many oc...
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Jul 17,2017
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karen Attack
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Marina
By: 'thank you Marina and Karen'
Jul 17,2017
0 people found
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I sold my flat through BM at Feltham. Marina the financial advisor was amazing without whom would bot have got our mortgage as a solicitor background is so well versed with such accurate advice and a can do attitude. thank you Marina. Karen Attack was amazing as well as Nicola and Alan with the sale of the house. Karen Attack especially chased the housinf association every day without which my onward ourchase would have fallen through. thank you Karen i managed to get my house thanks to you espe...
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Comment on agent fees
satisfactory
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Jul 13,2017
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By: 'Ayham'
Jul 13,2017
0 people found
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I had an amazing experience, Ricardo did an amazing job finding the right property for me Thanks for all staff as well...
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Comment on agent fees
Amazing
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Jul 10,2017
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By: 'S C'
Jul 10,2017
0 people found
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Disgraceful service - left house unlocked on multiple occasions, sold details for marketing despite multiple requests not to, on at least one occasion marketed other properties than ours to an buyer who asked specifically about ours. Never ever again will this company be allowed near anything of ours...
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Comment on agent fees
Reasonable (if the contract was stuck to)
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Jul 07,2017
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Jake Harvey
By: 'Max Taheri'
Jul 07,2017
0 people found
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I made an offer via email for one of property at New Malden that I viewed with agent Mr.Jake Harvey. He called me regarding my offer and he was so rude and aggressive and he called our offer ridicules offer and wasting his time , so unproffessinal and aggressive agent I have ever seen. I am so disappointed of Barnard Marcus customer service and I am in shock how they can have kind of rude and aggressive stuff in their team....
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Comment on agent fees
N/A
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Jul 03,2017
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Kelly
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Angela
By: 'Thank you'
Jul 03,2017
0 people found
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Kelly and her team were very professional and very proactive in selling our flat. I was kept informed of progress regularly. Big thanks to Kelly, Ricky & Angela...
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Comment on agent fees
Average
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Jul 03,2017
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By: 'disappointed'
Jul 03,2017
1 people found
this helpful
This has been a terrible experience: more than a year without any viewings, prospective viewings cancelled an hour after the time of the viewing, agents not even bothering to show our flat and requesting we do the work for them. I feel really let down by this service....
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Jun 30,2017
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By: 'Nononesense'
Jun 30,2017
2 people found
this helpful
Banard marcus in south croydon are absolutely unprofessional and liars. On the day they were suppose to show our property to a prospective buyer they didn't show it.I called after the appointment time had passed to find out if the viewing was completed to which, I was told that they had already been. I told them that they were lying to me because I had been in the property all day and no one showed up. It made me doubted if all this time the viewings were as many as they told us. I straightaway ...
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Comment on agent fees
Extortionate
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Jun 26,2017
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By: 'Local developer'
Jun 26,2017
2 people found
this helpful
I telephoned the Redhill office to arrange a viewing of a property l had seen advertised. Left a message on the ansa-phone Saturday afternoon about 3. No response by Tuesday so l phoned again,got 'l don't know what happened their' response but managed to arranged a viewing for Thursday at 12, this was agreed as it was convenient for him as he had a12:30 appointment nearby. I arrived at the property at 11:50 and waited until 12:40 and no-one showed up, so I called the office, spoke to a mam wh...
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May 31,2017
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amera almjbarae
By: 'sw6 7nq tar'
May 31,2017
1 people found
this helpful
hi just a quick review about barnard marcus 20 fulham broadway sw6 1ah the worse experience ever big wasting a time very ignorant cheating i did made enquiry about 3 bed been contacted to view and few mints before they gave me other address to view a 2 bed and they hold security deposit done referncing keep you waiting and stuck not very good communication skills and nothing end of story if you want a refund you have to wait please be aware either landlord or tenants this estate agent is awful ...
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Comment on agent fees
The worse ever and i am still waiting for my security deposit to come back i dont know a big company employed people like this not professionals at all
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May 27,2017
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Isha
By: 'Christina'
May 27,2017
1 people found
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The worst experience ever! Still waiting for deposit to come through. They even lost our keys and been very unprofessional and offensive when needed to sort everything out. Did not fill in forms properly and lost some information as well. Do not recomend at all! Lack of professionalism and experience! Worse than worst!!!!!...
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Comment on agent fees
Fees are too much as well, been expecting that the quality of work must be way better that everywhere else and that this is the reason for the price
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May 26,2017
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By: 'AVOID THEM!!!'
May 26,2017
1 people found
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Honest opinion - please don't use this agent. This firm is truly the essence of a BAD estate agent. THE SELL - Sell themselves fantastically, they appear that they know what they are doing. They really convince you! Wow!!! REALITY - Amateurish, Slack, Disrespectful, Aggressive. Managers are equally inept. This is an honest review of my experience - of which I will never forget! Scarred for life! I could go on...and on...and on... about all the bad things about them!...
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Comment on agent fees
Shocking. If you have a nice property in a good area use purple bricks of alike.... What do you get for your money from Barnard Marcus? Nothing.
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May 26,2017
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Kelly Gough
By: 'C'
May 26,2017
1 people found
this helpful
Very bad service. They agreed to let our property based on a tailored made set of terms and conditions as our request was only for a finding fee for tenants. Once they found the tenants, they told us that they were not going to comply with the terms they signed and only if we signed a new set of terms, they would have carried on with the prospect tenants. We also crossed and they agreed not to change any service provider on the property (gas, electricity water) and next thing we know, we receive...
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May 23,2017
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Anujen Vijayarahaven
By: 'Langley Vale Purchase'
May 23,2017
0 people found
this helpful
We were very happy with the service we received from Vijay, he was very proactive and persuasive with the seller of the property we wanted to buy, which resulted in us purchasing our dream home. We would recommend Vijay he is a credit to Barnard Marcus and we cannot thank him enough....
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Comment on agent fees
Good
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May 15,2017
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Romel
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Danni
By: 'H'
May 15,2017
2 people found
this helpful
These guys are basically arrogant young men with attitude problems and no professionalism. They really take the piss in terms of being both disorganised and having no customer service skills whatsoever. They also have no integrity and will tell lies as well as happily waste your time showing you useless places or showing up late, not taking to promised viewings etc. Don't expect any communication and be warned they may also leave you mid viewings to do their own thing and just let you wait. The ...
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May 08,2017
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By: 'Lorenzo'
May 08,2017
1 people found
this helpful
I am a landlord of a 1 bed flat in Werter Road, Putney. I have rented through 4 different companies in the past and I have never had a service worse than the one offered by Barnard Marcus. I had a fully managed service with them. In short: - terrible communication both with me and tenants, always very delayed. Tenants had to contact me directly at some point to complain and ask clarifications. - they failed in signing a renewal, although the tenants agreed personally with me on the terms. The a...
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Comment on agent fees
Fees were in line with competitors, but service was awful.
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May 02,2017
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By: 'Aaron Grainger'
May 02,2017
1 people found
this helpful
It's one of the worst estate agent's I have ever come across. They are so slow with everything, there marketing and canvassing is really annoying there brand awareness is beyond a shambles. Up to the staff know how much of a shambles it is as they've changed staff's so many times the people whom work there now aren't even on the review board. Shocking company! Took my business elsewhere...
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Comment on agent fees
Good because they dropped it to 1% for the shocking customer service
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Apr 24,2017
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Glen Fulham
By: 'Mortgage'
Apr 24,2017
3 people found
this helpful
The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted our money and time. We had to deal with the whole process by ourselves without any assistance from the 'consultants '. It took good 4 months to complete the mortgage!! We would nerve recommended Bernard Marcus Estate Agents ot their subsidi...
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Comment on agent fees
Bad. Unacceptably high.
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Apr 21,2017
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By: 'MK'
Apr 21,2017
4 people found
this helpful
Shocking, abysmal, disrespectful, money-grabbing scammers. I could happily continue like this for the whole review. This agency is interested in you only with regard to the payments you provide, but as soon as you have any enquiries you are either ignored or have to pay for the privilege. Beware of hidden extras in contracts, do not expect a direct answer at any stage, and certainly do not be foolish enough to expect a response to your emails or phonecalls. You may have guessed, but I do not...
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Comment on agent fees
Never-ending, they will probably charge me for making this review.
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Mar 07,2017
Minithumbup
By: 'Sam'
Mar 07,2017
0 people found
this helpful
I was looking to rent my property out with a agent I trusted as I have had a bad experience before. I approached Barnard Marcus in Thornton Heath in which I felt very comfortable from start to finish of the letting process. They found me a lovely family that seem perfect I would recommend highly....
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Comment on agent fees
A very good trusting agent.
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Mar 03,2017
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Anujen Vijayarahaven
By: 'LV'
Mar 03,2017
0 people found
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All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help. Anujen offered a fantastic service and I would definitely recommend him to others....
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Mar 01,2017
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Renelle Grant
By: 'Renelle grant: rude&not professional'
Mar 01,2017
3 people found
this helpful
Worst agent ever, never met anyone more unprofesssional then her. She usually starts ignoring you when she's wrong, than start yelling at you at you and she can even LITTERALLY slam the door on your face (fortunatelly I was quick enought to step back). Rude, does not know how to deal with clients and extrimely inpolite, she did cross the line. Big loss of reputation and image having employees like her. I do hope that some actions will be taken and I would appreciate apologies by her....
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Comment on agent fees
She would not deserve any fee for her not professional job
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Feb 24,2017
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Michael Lyons
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Michael Lyons
By: 'James'
Feb 24,2017
3 people found
this helpful
Worst agents I've met. Worse than the likes of Foxtons. Dragged sale on for ages then didn't stick to what they said they would do. Utter liars! Don't trust a word they say or feedback they give....
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Comment on agent fees
NA
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Feb 22,2017
Minithumbdown
By: 'Daisy'
Feb 22,2017
2 people found
this helpful
Booked a valuation with Amber, she didn't even bother to show up. Rang the office but it was shut and customer services didn't even have her mobile on file. Waited until 11am the next day to hear from them, ended up having to ring them myself to inform them. Their excuse was a 'mix up with diaries', despite customer service telling me they could see it booked on the main system. Will not be selling my flat with them if they can't be bothered to even turn up to value it....
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Jan 30,2017
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Chelsey English
By: 'Lorna'
Jan 30,2017
0 people found
this helpful
Chelsey was great, very helpful at every stage & I would highly recommend her (well I already have to my friends & family!) Be seeing her in a couple years when our mortgage is up for renewal....
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Comment on agent fees
Good
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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

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View All 42 Branches


Barnard Marcus - Bedford Park, London, W4
Bedford Park
45 Turnham Green Terrace, London W4 1RG
(50)
Barnard Marcus - Chiswick, London, W4
Chiswick
273 Chiswick High Road, London W4 4PU
(6)
Barnard Marcus - Epsom, , KT17
Epsom
3 The Quadrant, Epsom KT17 4RH
(45)
show all branches (42)
Barnard Marcus - Morden, , SM4
Morden
107 London Road, Morden SM4 5HP
(1)
Barnard Marcus - Barnet, London, N12
Office 1
814 High Road, London N12 9QA
(1)
Barnard Marcus - Sutton, SM2
Office 10
9 Station Parade, Sutton SM2 5AD
(14)
Barnard Marcus - Worcester Park, KT4
Office 12
67 Central Road, Worcester Park KT4 8EB
(4)
Barnard Marcus - Feltham, TW13
Office 13
4 Parkfield Parade, Feltham TW13 4HJ
(9)
Barnard Marcus - Barnes, London, SW13
Office 14
82 Church Road, London SW13 0DQ
(0)
Barnard Marcus - Battersea, London, SW11
Office 15
235-237 Lavender Hill, London SW11 1JW
(30)
Barnard Marcus - Clapham, London, SW4
Office 16
85 Rectory Grove, London SW4 0DR
(20)
Barnard Marcus - Wandsworth, London, SW18
Office 17
410 Garratt Lane Earlsfield, London SW18 4HW
(4)
Barnard Marcus - East Sheen, London, SW14
Office 18
371 Upper Richmond Road West, London SW14 7NX
(1)
Barnard Marcus - Fulham, London, SW6
Office 19
20 Fulham Broadway, London SW6 1AH
(8)
Barnard Marcus - Croydon, CR0
Office 2
50 Lower Addiscombe Road, Croydon CR0 6AA
(18)
Barnard Marcus - Kennington, London, SE11
Office 20
315 Kennington Road, London SE11 4QE
(68)
Barnard Marcus - Wandsworth, London, SW18
Office 22
245 Wimbledon Park Road Southfields, London SW18 5RJ
(0)
Barnard Marcus - Streatham, London, SW16
Office 23
120 Mitcham Lane, London SW16 6NS
(8)
Barnard Marcus - Ealing Common, London, W5
Office 29
55 The Mall, London W5 3TA
(4)
Barnard Marcus - Ewell, Epsom, KT17
Office 3
28 High Street Ewell, Epsom KT17 1RW
(2)
Barnard Marcus - Hammersmith, London, W6
Office 30
172 King Street, London W6 0QU
(2)
Barnard Marcus - Highgate, London, N6
Office 31
269 Archway Road, London N6 5BT
(2)
Barnard Marcus - Muswell Hill, London, N10
Office 33
31 Fortis Green Road, London N10 3HP
(2)
Barnard Marcus - Barnet, London, N12
Office 34
814 High Road, London N12 9QY
(3)
Barnard Marcus - Shepherds Bush, London, W6
Office 35
66-68 Shepherds Bush Road, London W6 7PH
(22)
Barnard Marcus - Whetstone, London, N20
Office 36
1285 High Road, London N20 9HS
(2)
Barnard Marcus - Earls Court, London, SW5
Office 38
278 Old Brompton Road, London SW5 9HR
(3)
Barnard Marcus - Holland Park, London, W11
Office 39
1 Holland Park Terrace Portland Road , London W11 4ND
(3)
Barnard Marcus - Mitcham, CR4
Office 4
1 Langdale Parade, Mitcham CR4 2PF
(9)
Barnard Marcus - New Malden, KT3
Office 5
9 Coombe Road, New Malden KT3 4PX
(8)
Barnard Marcus - Richmond, TW9
Office 6
Oriel House 26 The Quadrant, Richmond TW9 1DL
(1)
Barnard Marcus - Croydon, CR2
Office 7
12A Station Parade Sanderstead, Croydon CR2 0PL
(8)
Barnard Marcus - Croydon, CR2
Office 8
17 Selsdon Road South Croydon, Croydon CR2 6PY
(9)
Barnard Marcus - office-41, London, WC2H
office-41
53 Endell Street Covent Garden, London WC2H 9AJ
(0)
Barnard Marcus - office-44, Thornton Heath, CR7
office-44
45 Brigstock Parade London Road, Thornton Heath CR7 7HW
(7)
Barnard Marcus - Property Management, Leighton Buzzard, LU7
Property Management
Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN
(6)
Barnard Marcus - Putney, London, SW15
Putney
155 Upper Richmond Road, London SW15 2TX
(7)
Barnard Marcus - Redhill, , RH1
Redhill
27 Station Road, Redhill RH1 1QH
(8)
Barnard Marcus - Surbiton, , KT6
Surbiton
St Marks Hill, Surbiton KT6 4RB
(52)
Barnard Marcus - The Glassmills, King Street, Hammersmith Branch, London, W6
The Glassmills, King Street, Hammersmith Branch
The Glassmills, Ground Floor Office, 322B King Street, London W6 0AX
(0)
Barnard Marcus - Tooting, London, SW17
Tooting
248 Upper Tooting Road, London SW17 7EX
(56)
Barnard Marcus - Wandsworth, London, SW17
Wandsworth
31 Bellevue Road, London SW17 7EF
(2)


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