Barnard Marcus
3.6/5, 709 reviews
69% recommended
74% lettings valuation accuracy
76% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom. show more Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.

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Latest Reviews

 View all Reviews 709
22nd Oct 2020
reviewed by 'Ralica'
“I don't even know from where to begin to express how awful of a relationship myself and my partner had ......”
22nd Oct 2020
reviewed by 'Geoff Knott'
“Worst experience in 10 years of renting! Don't trust the lettings team at Barnard Marcus Surbiton, either Nick or Christina, if ......”
20th Oct 2020
reviewed by 'Liz'
“I can't praise Ashleigh Fisher enough. She has handled my issue brilliantly. Ashley is a breath of fresh air, always ......”
12th Oct 2020
reviewed by 'Angela Song'
“When the tenants reported that the fence of the property was blown down again, Ashleigh coordinated the tenants, the contractors ......”
26th Sep 2020
reviewed by 'Kamila'
“Excellent, friendly and professional approach by both Moona and James. Thank you for helping us to find a property in ......”
24th Sep 2020
reviewed by 'Tracy Whitwell'
“Mouna helped me find a fantastic flat immediately, without pushiness or the hard sell. Her friendliness was very welcome. She ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 74% 76% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
132 32 108 67 137 20 81 22 30 80
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Barnard Marcus Branches (view all 49)
Chiswick, W4
Chiswick, W4
Clapham, SW4
Covent Garden, WC2H
Croydon, CR0
Dorking, RH4
Ealing, W5
Earlsfield, SW18

“Worst experience...”

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Oct 22,2020
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By: 'Ralica'
Oct 22,2020
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I don't even know from where to begin to express how awful of a relationship myself and my partner had with them. Here are just a few of the cases we had to go through with the extremely unreliable and unprofessional agent Andreja Kmetovic (branch ...
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“Worst experience in 10 years of renting! Don'......”

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Oct 22,2020
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By: 'Geoff Knott'
Oct 22,2020
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Worst experience in 10 years of renting! Don't trust the lettings team at Barnard Marcus Surbiton, either Nick or Christina, if they're still there. Basically the property was great but needed some refurbishment work doing. This was agreed upon by the estate agents AND the landlord ...
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“I can't praise Ashleigh Fisher enough. She ha......”

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Oct 20,2020
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By: 'Liz'
Oct 20,2020
0 people found
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I can't praise Ashleigh Fisher enough. She has handled my issue brilliantly. Ashley is a breath of fresh air, always acting professionally and responding in a timely manner. Always keeping me in the loop of what was happening.... it's the little things that make such ...
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“The broken fences have now been replaced...”

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Oct 12,2020
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By: 'Angela Song'
Oct 12,2020
0 people found
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When the tenants reported that the fence of the property was blown down again, Ashleigh coordinated the tenants, the contractors and me in a very efficient and professional way......The broken fences have now been replaced beautifully. Well done Ashleigh...... we do appreciate all your ...
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“Excellent service...”

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Sep 26,2020
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By: 'Kamila'
Sep 26,2020
0 people found
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Excellent, friendly and professional approach by both Moona and James. Thank you for helping us to find a property in such a short time....
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“Brilliant service....”

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Sep 24,2020
Minithumbup
By: 'Tracy Whitwell'
Sep 24,2020
0 people found
this helpful
Mouna helped me find a fantastic flat immediately, without pushiness or the hard sell. Her friendliness was very welcome. She and James then helped me sort the details in record time. They were professional, efficient and always helpful. I can't thank them enough. The whole ...
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“In appreciation...”

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Sep 04,2020
Minithumbup
By: 'Mrs Jaya Pankhania'
Sep 04,2020
0 people found
this helpful
Thank you Zac and your excellent team for helping us to successfully complete our Sale, especially in difficult Pandemic time. We always received friendly and professional service from the Hayes Team....
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“Terrible service as a landlord, they do not r......”

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Aug 31,2020
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By: 'A'
Aug 31,2020
0 people found
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Terrible service as a landlord, they do not respond to your querys, poor communication and customer service. Wont be using them again....
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“First time time - Muswell Hill Team...”

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Aug 31,2020
Minithumbup
By: 'Sukima'
Aug 31,2020
0 people found
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As a first time renter the team at Muswell Hill were exceptional in helping me understand the whole process and made moving house very easy. The team answered all my silly questions and made me feel very at ease! I now live in a beautiful ...
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“Excellent service! James and Mona was always ......”

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Aug 13,2020
Minithumbup
By: 'Catalina'
Aug 13,2020
0 people found
this helpful
Excellent service! James and Mona was always very helpful I could ask a better service, they are a very good team I couldn't find it any better. thank you ! Well done guys...
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“It's been a crazy time being a new tenant in ......”

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Aug 13,2020
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By: 'Tiru'
Aug 13,2020
0 people found
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It's been a crazy time being a new tenant in a new home. For the first couple of weeks, I could tell Barnard Marcus were getting hammered due to the limitations caused by COVID. But then Archie White over at Barnard Marcus took over looking ...
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“My partner and I were planing to get a mortga......”

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Jul 29,2020
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By: 'Lóránt Ór&aac'
Jul 29,2020
0 people found
this helpful
My partner and I were planing to get a mortgage for a new built property / through shared ownership. After a good research we decided to go with Barnard Marcus estate agency. Peter G Gallagher was professional from the first second till the end of the ...
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“AVOID AT ALL COSTS ! Only giving one star bec......”

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Jun 29,2020
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By: 'Iga Cegielko'
Jun 29,2020
0 people found
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AVOID AT ALL COSTS ! Only giving one star because 0 star is not an option. Extremely poor communication, repetitive lying, highly unprofessional, rude, unpleasant to deal with. Also they attempted to keep deposit even though there was no reason for them to do so. Living in ...
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“AVOID...”

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Jun 26,2020
Minithumbup
By: 'Chey Irodjojo'
Jun 26,2020
0 people found
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Had a VERY bad experience with Barnard Marcus especially with one of their ''Lettings Branch Manager'' Charlie from the Worcester Park branch. We were highly interested in one of their properties advertised on ZOOPLA, which we immediately requested to do a viewing for. After signing ...
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“Scarlett Wilkinson is amazing, she is extreme......”

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May 27,2020
Minithumbup
By: 'Parv dado'
May 27,2020
0 people found
this helpful
Scarlett Wilkinson is amazing, she is extremely knowledgable on property management and has gone over and beyond to try and help me resolve a complex matter. She is always available to provide advice and assurance and you know your in safe hands with Scarlett. I ...
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“My experience with Barnard Marcus: AVOID...”

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Apr 26,2020
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By: 'Christophe Charon'
Apr 26,2020
1 people found
this helpful
My experience with Barnard Marcus: AVOID. This company below any professional standards. It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus: - no agents during viewings or late, no contact ...
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By: C.Charon
Apr 27, 2020
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Mr Kenny, i If only you took the time to check your information before making the above statements... - You would know I had an offer at the asking price! not above. - You would also know that it did not go 'very quickly' as the property has been on the market for 3 months before an offer. - No need to remind your insulting words suggesting I am a liar as it is 'impossible' I could do the viewings with no agent... I do confirm I did take all 23 viewers through my property and the vast majo ...

“best Agency...”

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Mar 13,2020
Minithumbup
By: 'Umut Gundogan'
Mar 13,2020
0 people found
this helpful
Good service sold out problem fast and they try to help specially Mona she is amazing I m very happy and I moved new place thanks Barnard Marcus Muswell hill...
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“Nick was fantastic and very knowledgeable-tha......”

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Mar 12,2020
Minithumbup
By: 'Jessica Monopoli'
Mar 12,2020
0 people found
this helpful
Nick was fantastic and very knowledgeable-thank you, the whole process was very easy and our property was rented very quickly....
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“A great Letting agent experience...”

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Mar 02,2020
Minithumbup
By: 'Tracy Uwadiae'
Mar 02,2020
0 people found
this helpful
I've had varied experiences with letting agents, but I must say that my interaction with the team at Barnard Marcus was extremely efficient, professional and easy. Martin (who was my agent) was absolutely amazing, I was kept in the loop every step of the way, ...
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“AVOID THIS COMPANY. Lies and poor communication....”

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Feb 28,2020
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By: 'Max Tomlinson'
Feb 28,2020
0 people found
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AVOID THIS COMPANY. The whole process with Barnard Marcus was a facade of ease for first time buyers like my brother and myself. A verbal agreement was made on a pay for incentive for the property with information regarding how it would be added to ...
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“I should like to highly praise Scarlett Wilki......”

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Feb 16,2020
Minithumbup
By: 'Deborah Azami'
Feb 16,2020
0 people found
this helpful
I should like to highly praise Scarlett Wilkinson for her listening skills,professional attention and her willingness to respond with the utmost efficiency and effort to expedite the necessary to make sure of a positive outcome. I always felt confident that she would get the ...
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“Excellent, highly professional service received...”

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Feb 01,2020
Minithumbup
By: 'Larrissa.Mariani@gmail.com'
Feb 01,2020
0 people found
this helpful
Superb, professional service from Conna and Damon at Epsom branch (Conna as the Lead and Damon the trainee). As a serial renter given work and lifestyle choices, I’ve seen it all. This is the most thorough and professional service I’ve ever received as ...
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“Trying to trick people to get the better deal......”

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Jan 31,2020
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By: 'Tiago Silva'
Jan 31,2020
0 people found
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Trying to trick people to get the better deal and completely disrespectful after not being able to do so. Don't trust these guys. In my situation a value was agreed and only a moving date was not suitable to do the moving. I've managed on ...
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“Listed as sold without buyer...”

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Jan 25,2020
Minithumbdown
By: 'Lisa Morden'
Jan 25,2020
2 people found
this helpful
The whetstone branch were shockingly bad and insulting with regards to their lack of professionalism and inability to conceal their multiple lies. They: *Created a conflict of interest by taking our purported buyer on as client *did not operated in our best interest and mislead ...
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“The Addiscombe branch was really nice and so ......”

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Jan 20,2020
Minithumbup
By: 'Janet Diabene'
Jan 20,2020
0 people found
this helpful
The Addiscombe branch was really nice and so understanding even though I gave them so much pressure ,they managed to get me a property right on time. So grateful to the team for a good job done...
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“Very slow sales progression...”

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Jan 16,2020
Minithumbdown
By: 'Hannah Sanders'
Jan 16,2020
0 people found
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Buying a flat in Acton.  Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date. They lied and said they couldnt complete before ...
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“Next to useless....”

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Jan 14,2020
Minithumbdown
By: 'Daniel Shears'
Jan 14,2020
1 people found
this helpful
Helpful in finding a flat, but next to useless once you've signed the tenancy agreement and moved in. There were numerous issues with the flat that we realised once we'd moved in, e.g. doors that didn't close or were coming off their hinges, windows ...
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“Avoid avoid avoidTotally unprofessional time......”

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Dec 24,2019
Minithumbdown
By: 'Deborah Metcalfe'
Dec 24,2019
2 people found
this helpful
Avoid avoid avoid Totally unprofessional timewasters Ali avoids and doesnt return calls and even hides out back when you go into the office! Not a good role model for those poor kids that work for him! He didnt even turn up for a meeting with ...
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“Orribile experience...”

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Dec 17,2019
Minithumbdown
By: 'Gaia'
Dec 17,2019
1 people found
this helpful
Orribile experience Me and my flatmate had a terrible issue in our property, due to the bad works done on the roof, when was raining hard the water filtered and poured from the ceiling to the bathroom and one bedroom. there were leaks and cracks ...
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“Terrible service. Cost me my buyer through in......”

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Nov 20,2019
Minithumbdown
By: 'Keir Smith'
Nov 20,2019
0 people found
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Terrible service. Cost me my buyer through incompetence and a lack of attention. To detail. Consistently missed on deadlines and failed committments. I would even now avoid viewing properties listed with them. Vary poor....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Awards won by Barnard Marcus

Individual Branch Awards

London, W5

Epsom, KT17

Thornton Heath, CR7

Leighton Buzzard, LU7


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