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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater Londo Read full description...Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
 
Website not available Properties for sale
Properties for rent
Jan 19,2018
Minithumbup
Alex Unknown
Alex Unknown
By: 'S'
Jan 19,2018
0 people found
this helpful
My sale had stalled with the previous agent so I decided to switch to Barnard Marcus,they were very proactive in setting a new sale strategy, which lead to a sale.It was a pleasure to work with all team. Alex and Sharone keep me well informed throughout the process and worked hard to see the sale through to completion....
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Was this helpful? Yes
Jan 12,2018
Minithumbup
Ashleigh Fisher
By: 'Isabel Carr-Smith'
Jan 12,2018
0 people found
this helpful
Ashleigh Fisher is always efficient at getting jobs done on my flat in Fulham. She responds quickly and is always helpful....
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Comment on agent fees
Sequence fees are very high.
Was this helpful? Yes
Jan 12,2018
Minithumbup
Kelly Finch
Tony John
By: 'Kimberly'
Jan 12,2018
0 people found
this helpful
Kelly, Tony and Angela were extremely supportive during the process of my sale albeit a rather tricky one. I would recommend Barnard Marcus to anyone wishing to sell in the Norwood Junction area....
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Jan 08,2018
Minithumbdown
By: 'Katharine Tidy'
Jan 08,2018
1 people found
this helpful
I have been appalled by the level of incompetence displayed by the management of my property. My tenants were forced to contact me directly to address problems that had not been dealt with including a visit from a plumber whose repair I authorised and who never returned and a broken toilet that was not even reported to me as the landlord for almost a month and could have caused major flooding. I've told them I no longer wish for them to manage the property in person and in writing and hav...
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Comment on agent fees
Exorbitant especially considering the lack of service
Was this helpful? Yes
Jan 05,2018
Minithumbup
Kelly
Angela
By: 'ClaireWatson'
Jan 05,2018
0 people found
this helpful
I have to say I was very impressed with Barnard Marcus (Kelly and Angela @Croydon branch and team) and would definitely use them again. I was kept informed of the progress made for the entire process, she was proactive, very professional and most importantly very patient (I was not the easiest of customers at times!) I could always speak to someone who was up to date with my case if Kelly wasn't available. What a great team of people!!!...
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Was this helpful? Yes
Jan 04,2018
Minithumbup
By: 'Laura'
Jan 04,2018
2 people found
this helpful
An extremely unorganised agency who does not care about tenants. We had to wait almost 2 months for a deposit release for no valid reason (other than what the agent told us 'because the landlord is not happy with the quality of the check out report'). Quality of check out report does not have anything to do with tenants and they tried playing us however I am aware of my rights. I made an official complaint directly and only after this we managed to get our deposit. However the response...
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Was this helpful? Yes
By: Sergio
Jan 04, 2018
View all comments (1)
Hi Laura, I totally agree with your statement. They are extremely unorganised and don't care about tenants. I've made a formal complain at the beginning of my tenancy and one of the answers I've got from them is that they don't work for the tenants, but for the landlords. They have no shame in saying that. This has been my worst rent experience ever. I hope I had never dealt with this company. By the way, we call it Barnard Marcus, but they also call themselves Sequencehomes. This doesn't smel ...
Jan 03,2018
Minithumbup
Ashleigh Fisher
By: 'MrSovH951'
Jan 03,2018
0 people found
this helpful
Ashleigh Fisher is a very good property manager and has dealt with several matters relating to my property promptly and diligently. The management of the property is in good hands. I have found Ashleigh approachable, friendly and polite....
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Was this helpful? Yes
Jan 03,2018
Minithumbdown
By: 'H Robinson'
Jan 03,2018
2 people found
this helpful
Never ever going to do business with BM ever again & will warn all friends/family to avoid. I have never felt so abandoned as a client with issues going on in the flat since prior to us moving in. I was told a freezer would be in our flat before moving in and then a week before Xmas I was forced to pay for it myself (not helpful before xmas) and promised the money back and was not paid it until 2 weeks late, and it was £1 short of what was owed! How money times have they done that as sure t...
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Comment on agent fees
Not worth a single penny of the fees at all, I would rather pay quadruple of these fees if it meant having some form of customer service/care
Was this helpful? Yes
Dec 28,2017
Minithumbup
Carrie Rudge
Kelly Finch
By: 'Jan Peters'
Dec 28,2017
0 people found
this helpful
Carrie Rudge, Kelly Finch and the team were excellent. Friendly, helpful and I appreciated their expertise. Would recommend them highly....
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Was this helpful? Yes
Dec 21,2017
Minithumbup
lauren kelly
By: 'Andrew'
Dec 21,2017
1 people found
this helpful
Lauren Kelly is quick, helpful and responsive. She is a pleasure to do business with and lifts the day-to-day responsibilities of a landlord.....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 13,2017
Minithumbup
Ashleigh Fisher
By: 'JACooke'
Dec 13,2017
1 people found
this helpful
All of my interactions with Ashleigh have been wonderful, she is always attentive, quick and helpful. I know that these thoughts are shared by the rest of my house....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 12,2017
Minithumbup
lauren kelly
By: 'Dave'
Dec 12,2017
1 people found
this helpful
I have found Lauren to be very helpful working through issues I have had with my property in London. Lauren takes ownership and is always willing to deal with all questions....
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Was this helpful? Yes
Dec 12,2017
Minithumbup
Ashleigh Fisher
By: 'Doug'
Dec 12,2017
0 people found
this helpful
This review is for Ashleigh Fisher. I entered a work order for help on our boiler. I didn't hear back in a sufficient amount of time but when I reached out to the property managers directly, Ashleigh was quick to reply and made me understand the issue with not receiving a response from my work order request. Ashleigh then took it upon herself to get our issue resolved and give us updates when reaching out to the landlord and technician. She also followed up in the following days after servi...
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Was this helpful? Yes
Dec 01,2017
Minithumbup
By: 'Ruby'
Dec 01,2017
1 people found
this helpful
Sam has been extremely professional and prompt with solving an unexpected leak at my property. Both Sam and Lauren have been exceptionally helpful with advice and solutions...
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Was this helpful? Yes
Nov 30,2017
Minithumbup
James Byrne
By: 'Henry'
Nov 30,2017
0 people found
this helpful
We just bought a place through Barnard Marcus. James was very friendly and helpful and worked hard to make sure to make the the solicitors moved faster... Definitely recommend....
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Was this helpful? Yes
Nov 21,2017
Minithumbup
GLEN RAGRAG
By: 'Ms E'
Nov 21,2017
0 people found
this helpful
Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable and friendly. He took great care to listen to me needs and went on to provide various options which were best for me not only for my remortgage but for other financial products. He was focused 100% on providing my best solution and succeeded in this. He achieved something that other broker had failed to do in the past and I am truly grateful. I am very happy with the service received, and will definitely be returnin...
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Comment on agent fees
The agent fees were clearly set out and explained. The company gave good value for money for these fees.
Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Annonymous'
Nov 20,2017
0 people found
this helpful
I had a pleasure of dealing with Henry when buying my first home in London. Henry was very professional throughout the whole process and made it easy and hassle free for me. Henry knows the property market very and his advice was invaluable. I would highly recommend Henry to anyone looking to buy their first home....
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Nov 14,2017
Minithumbup
By: 'Mel'
Nov 14,2017
0 people found
this helpful
I chose Barnard Marcus in Sheen because I have had excellent service from this agency several times in the past. They did not disappoint this time. Efficient, friendly and personal service from Geoff, Henry, Phoebe and Kecia. I felt well and carefully looked after and they smoothed the way through a time that can sometimes be a stressful and anxious time. Thank you. Mel Le Vesconte....
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Comment on agent fees
I am happy with the 1% fee
Was this helpful? Yes
Nov 10,2017
Minithumbdown
All
By: 'Simply avoid them'
Nov 10,2017
3 people found
this helpful
One of the most unorganised and careless team of agents I have ever seen , nothing to recommend about it just to stay away from their service . Unprofessional is the simplest and the best word to describe them . ( Chiswick branch to be more precise ) ....
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Was this helpful? Yes
Nov 10,2017
Minithumbup
Ashleigh Fisher
By: 'Dunstan'
Nov 10,2017
4 people found
this helpful
Ashleigh Fisher's Review – Property Co-ordinator Barnard Marcus Date: 9th November 2017 Since Ashleigh Fisher, became our property co-ordinator in July'16, she exhibited certain qualities which stood out. They are: • Good communication skills i.e. to speak and also to 'listen' actively to the person you are communicating with. i.e. Manager's, Tenant, landlord etc. • Dealing with Ashleigh twice or thrice a week, I disc...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2017
Minithumbdown
By: 'Fed up from Croydon'
Nov 10,2017
3 people found
this helpful
What a shame I have to even give one star. AVOID at all costs. Badly managed from day 1. Poor communication. Poor sales ability. Poor attitude. Contract expired on Tuesday and they still won't take down the ad on rightmove so we can proceed with another agent. Inept is the best way to describe the South croydon office....
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Was this helpful? Yes
Nov 05,2017
Minithumbdown
By: 'Adam - Landlord'
Nov 05,2017
1 people found
this helpful
The service received from BM is genuinely appalling. There is no due diligence undertaken in anything they do and everything is erroneous with no attempt to make matters right. I have reached the point of considering legal action against them to recover the fees spent on them for 'managing' my property....
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Comment on agent fees
Fees were reasonable, if they had done anything to earn them.
Was this helpful? Yes
Oct 30,2017
Minithumbup
Ashleigh Fisher
By: 'Tenant'
Oct 30,2017
2 people found
this helpful
The property coordinator helped me deal with a very bad landlord who does not fix recurring problems in the property. Thanks to the property coordinator (and reminding the landlord British law applies in the UK) it seems that there will be a solution to the recurring problems....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 27,2017
Minithumbup
Danni
Romel
By: 'Boulogne Rd & Davidson Rd'
Oct 27,2017
1 people found
this helpful
I am late with my review- but the experience of the service from this branch was exceptional, it was personal and professional, hopeful and continually assuring, not only that how the chain was managed with the other branch of lower Abbiscombe, such professionalism is credit to the organisation.and demonstrate the organisations environment,...
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Comment on agent fees
you feel assured by the service correspondence and personal feel of the team
Was this helpful? Yes
Oct 24,2017
Minithumbdown
All
By: 'Moxonsue'
Oct 24,2017
0 people found
this helpful
Incompetent. Avoid.. Must be desperate for business. Still receiving weekly calls about a property I sold 10 years ago. Despite me repeatedly telling them this..they still call me but are unsure how this can happen as I have been deactivated. Today they insisted I am calling them. Not sure why I would call them to sell a property I do not have. Smarmy sales agents....
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Comment on agent fees
No/a
Was this helpful? Yes
Oct 22,2017
Minithumbup
Charlotte
By: 'Karol'
Oct 22,2017
0 people found
this helpful
Excellent service provided by Aaron, really made the process of our move stress free. Highly recommend lettings. Would use again!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2017
Minithumbup
By: 'Unknown'
Oct 20,2017
0 people found
this helpful
I Recently have been looking for advice on a property in the CR7 Area. I was in contract with an agent called Danni Thorpe. He advised me the best he could along with extra useful information on the properties I enquired about. I am highly satisfied with the unique Customer Services I received and how dedicated Mr Thorpe was to me and my first hunt for a property. Overall I extremely recommend Danni Thorpe if you're a first time customer also Danni is completely committed to his job, presen...
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Was this helpful? Yes
Oct 19,2017
Minithumbup
By: 'Mark'
Oct 19,2017
1 people found
this helpful
Have been very impress with the staff very polite and helpful! Big thank you to Miss Aleksandra Cyndrowska she is very professional and has helped me every step of the way to purchase my house! Massive thank you! Highly recommended estate agency....
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Was this helpful? Yes
Oct 19,2017
Minithumbup
By: 'Pauline - SW14'
Oct 19,2017
0 people found
this helpful
Henry did an excellent job during the course of selling my house - he was always very positive particularly at times when the market seemed slow and was endlessly patient and reassuring. I would certainly recommend him and the rest of the team at Barnard Marcus who are all very professional and always made me feel my prospective sale was important to them. Thank you!...
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Was this helpful? Yes
Oct 19,2017
Minithumbup
Danni
By: 'Katie'
Oct 19,2017
1 people found
this helpful
As a first time buyer, I was so nervous to enquiry to see properties let a lone view. I had dealt with so many different agents and just felt as if I was being used for my money but then I meet Danni. When I first spoke to Danni I knew I would find through him. He was so useful and had offered me so many different properties and even helped me decide which properties to offer. Overall Danni was very professional and helpful young man who has a great career ahead of him....
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106 25 78 49 119 19 72 19 21 65

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Complaints Procedure

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

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Bedford Park
45 Turnham Green Terrace, London W4 1RG
(51)
Chiswick
273 Chiswick High Road, London W4 4PU
(10)
Epsom
3 The Quadrant, Epsom KT17 4RH
(46)
show all branches (43)
Morden
107 London Road, Morden SM4 5HP
(1)
Muswell Hill
262 Muswell Hill Broadway, London N10 3SH
(3)
Office 1
814 High Road, London N12 9QA
(1)
Office 1
Unit 2 Canon Court Manor Road, WALLINGTON SM6 0AP
(0)
Office 10
9 Station Parade, Sutton SM2 5AD
(15)
Office 12
67 Central Road, Worcester Park KT4 8EB
(4)
Office 13
4 Parkfield Parade, Feltham TW13 4HJ
(10)
Office 14
82 Church Road, London SW13 0DQ
(0)
Office 15
235-237 Lavender Hill, London SW11 1JW
(30)
Office 16
85 Rectory Grove, London SW4 0DR
(20)
Office 17
410 Garratt Lane Earlsfield, London SW18 4HW
(5)
Office 18
371 Upper Richmond Road West, London SW14 7NX
(4)
Office 19
20 Fulham Broadway, London SW6 1AH
(9)
Office 2
50 Lower Addiscombe Road, Croydon CR0 6AA
(21)
Office 20
315 Kennington Road, London SE11 4QE
(68)
Office 22
245 Wimbledon Park Road Southfields, London SW18 5RJ
(0)
Office 23
120 Mitcham Lane, London SW16 6NS
(10)
Office 29
55 The Mall, London W5 3TA
(3)
Office 3
28 High Street Ewell, Epsom KT17 1RW
(2)
Office 30
172 King Street, London W6 0QU
(2)
Office 31
269 Archway Road, London N6 5BT
(2)
Office 34
814 High Road, London N12 9QY
(3)
Office 35
66-68 Shepherds Bush Road, London W6 7PH
(22)
Office 36
1285 High Road, London N20 9HS
(3)
Office 38
278 Old Brompton Road, London SW5 9HR
(5)
Office 39
1 Holland Park Terrace Portland Road , London W11 4ND
(3)
Office 4
1 Langdale Parade, Mitcham CR4 2PF
(9)
Office 5
9 Coombe Road, New Malden KT3 4PX
(7)
Office 6
Oriel House 26 The Quadrant, Richmond TW9 1DL
(2)
Office 7
12A Station Parade Sanderstead, Croydon CR2 0PL
(8)
Office 8
17 Selsdon Road South Croydon, Croydon CR2 6PY
(10)
office-41
53 Endell Street Covent Garden, London WC2H 9AJ
(0)
office-44
45 Brigstock Parade London Road, Thornton Heath CR7 7HW
(11)
Property Management
Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN
(13)
Putney
155 Upper Richmond Road, London SW15 2TX
(5)
Redhill
27 Station Road, Redhill RH1 1QH
(10)
Surbiton
St Marks Hill, Surbiton KT6 4RB
(54)
The Glassmills, King Street, Hammersmith Branch
The Glassmills, Ground Floor Office, 322B King Street, London W6 0AX
(0)
Tooting
248 Upper Tooting Road, London SW17 7EX
(56)
Wandsworth
31 Bellevue Road, London SW17 7EF
(2)


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