Barnard Marcus

524 reviews 3.7 /5 rating
  • 75% valuation accuracy
  • 69% recommend
  • 81% fee satisfaction
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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater Londo Read full description...Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
 
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Jun 26,2017
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Jun 26,2017
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I telephoned the Redhill office to arrange a viewing of a property l had seen advertised. Left a message on the ansa-phone Saturday afternoon about 3. No response by Tuesday so l phoned again,got 'l don't know what happened their' response but managed to arranged a viewing for Thursday at 12, this was agreed as it was convenient for him as he had a12:30 appointment nearby. I arrived at the property at 11:50 and waited until 12:40 and no-one showed up, so I called the office, spoke to a mam wh...
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May 31,2017
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amera almjbarae
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May 31,2017
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hi just a quick review about barnard marcus 20 fulham broadway sw6 1ah the worse experience ever big wasting a time very ignorant cheating i did made enquiry about 3 bed been contacted to view and few mints before they gave me other address to view a 2 bed and they hold security deposit done referncing keep you waiting and stuck not very good communication skills and nothing end of story if you want a refund you have to wait please be aware either landlord or tenants this estate agent is awful ...
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The worse ever and i am still waiting for my security deposit to come back i dont know a big company employed people like this not professionals at all
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May 27,2017
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Isha
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May 27,2017
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The worst experience ever! Still waiting for deposit to come through. They even lost our keys and been very unprofessional and offensive when needed to sort everything out. Did not fill in forms properly and lost some information as well. Do not recomend at all! Lack of professionalism and experience! Worse than worst!!!!!...
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Comment on agent fees
Fees are too much as well, been expecting that the quality of work must be way better that everywhere else and that this is the reason for the price
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May 26,2017
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May 26,2017
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Honest opinion - please don't use this agent. This firm is truly the essence of a BAD estate agent. THE SELL - Sell themselves fantastically, they appear that they know what they are doing. They really convince you! Wow!!! REALITY - Amateurish, Slack, Disrespectful, Aggressive. Managers are equally inept. This is an honest review of my experience - of which I will never forget! Scarred for life! I could go on...and on...and on... about all the bad things about them!...
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Comment on agent fees
Shocking. If you have a nice property in a good area use purple bricks of alike.... What do you get for your money from Barnard Marcus? Nothing.
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May 26,2017
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Kelly Gough
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May 26,2017
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Very bad service. They agreed to let our property based on a tailored made set of terms and conditions as our request was only for a finding fee for tenants. Once they found the tenants, they told us that they were not going to comply with the terms they signed and only if we signed a new set of terms, they would have carried on with the prospect tenants. We also crossed and they agreed not to change any service provider on the property (gas, electricity water) and next thing we know, we receive...
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May 23,2017
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Anujen Vijayarahaven
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May 23,2017
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We were very happy with the service we received from Vijay, he was very proactive and persuasive with the seller of the property we wanted to buy, which resulted in us purchasing our dream home. We would recommend Vijay he is a credit to Barnard Marcus and we cannot thank him enough....
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Good
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May 15,2017
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Romel
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Danni
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May 15,2017
1 people found
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These guys are basically arrogant young men with attitude problems and no professionalism. They really take the piss in terms of being both disorganised and having no customer service skills whatsoever. They also have no integrity and will tell lies as well as happily waste your time showing you useless places or showing up late, not taking to promised viewings etc. Don't expect any communication and be warned they may also leave you mid viewings to do their own thing and just let you wait. The ...
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May 08,2017
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Declan Gosling
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Ashleigh Fisher
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May 08,2017
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I am a landlord of a 1 bed flat in Werter Road, Putney. I have rented through 4 different companies in the past and I have never had a service worse than the one offered by Barnard Marcus. I had a fully managed service with them. In short: - terrible communication both with me and tenants, always very delayed. Tenants had to contact me directly at some point to complain and ask clarifications. - they failed in signing a renewal, although the tenants agreed personally with me on the terms. The a...
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Comment on agent fees
Fees were in line with competitors, but service was awful.
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May 02,2017
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May 02,2017
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It's one of the worst estate agent's I have ever come across. They are so slow with everything, there marketing and canvassing is really annoying there brand awareness is beyond a shambles. Up to the staff know how much of a shambles it is as they've changed staff's so many times the people whom work there now aren't even on the review board. Shocking company! Took my business elsewhere...
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Comment on agent fees
Good because they dropped it to 1% for the shocking customer service
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Apr 24,2017
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Glen Fulham
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Apr 24,2017
2 people found
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The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted our money and time. We had to deal with the whole process by ourselves without any assistance from the 'consultants '. It took good 4 months to complete the mortgage!! We would nerve recommended Bernard Marcus Estate Agents ot their subsidi...
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Comment on agent fees
Bad. Unacceptably high.
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Apr 21,2017
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Apr 21,2017
1 people found
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Shocking, abysmal, disrespectful, money-grabbing scammers. I could happily continue like this for the whole review. This agency is interested in you only with regard to the payments you provide, but as soon as you have any enquiries you are either ignored or have to pay for the privilege. Beware of hidden extras in contracts, do not expect a direct answer at any stage, and certainly do not be foolish enough to expect a response to your emails or phonecalls. You may have guessed, but I do not...
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Comment on agent fees
Never-ending, they will probably charge me for making this review.
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Mar 07,2017
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Mar 07,2017
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I was looking to rent my property out with a agent I trusted as I have had a bad experience before. I approached Barnard Marcus in Thornton Heath in which I felt very comfortable from start to finish of the letting process. They found me a lovely family that seem perfect I would recommend highly....
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Comment on agent fees
A very good trusting agent.
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Mar 03,2017
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Anujen Vijayarahaven
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Mar 03,2017
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All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help. Anujen offered a fantastic service and I would definitely recommend him to others....
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Mar 01,2017
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Renelle Grant
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Mar 01,2017
2 people found
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Worst agent ever, never met anyone more unprofesssional then her. She usually starts ignoring you when she's wrong, than start yelling at you at you and she can even LITTERALLY slam the door on your face (fortunatelly I was quick enought to step back). Rude, does not know how to deal with clients and extrimely inpolite, she did cross the line. Big loss of reputation and image having employees like her. I do hope that some actions will be taken and I would appreciate apologies by her....
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Comment on agent fees
She would not deserve any fee for her not professional job
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Feb 24,2017
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Michael Lyons
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Michael Lyons
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Feb 24,2017
2 people found
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Worst agents I've met. Worse than the likes of Foxtons. Dragged sale on for ages then didn't stick to what they said they would do. Utter liars! Don't trust a word they say or feedback they give....
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NA
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Feb 22,2017
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Feb 22,2017
1 people found
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Booked a valuation with Amber, she didn't even bother to show up. Rang the office but it was shut and customer services didn't even have her mobile on file. Waited until 11am the next day to hear from them, ended up having to ring them myself to inform them. Their excuse was a 'mix up with diaries', despite customer service telling me they could see it booked on the main system. Will not be selling my flat with them if they can't be bothered to even turn up to value it....
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Jan 30,2017
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Chelsey English
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Jan 30,2017
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Chelsey was great, very helpful at every stage & I would highly recommend her (well I already have to my friends & family!) Be seeing her in a couple years when our mortgage is up for renewal....
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Good
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Jan 30,2017
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Jason Hanley
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James Ryan
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Jan 30,2017
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Best agent on the high street! Just completed on the sale of my flat and the whole transaction was easy and very straight forward considering. Jason Hanley came to value my property and was spot on with the price we market at and the strategy to get it sold! I had initially planned to use the agent I had purchased through but had more trust in Jason and his team to get it done for me. Launch day arrived as the amount of enthusiasm shown from James with all the clients and 3 offers on the Monday ...
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Comment on agent fees
Very fair fees
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Jan 27,2017
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Jan 27,2017
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Having had a dismal previous experience with Barnard Marcus when buying our flat and the agent not bothering to do the paperwork/submit the offer (resulting in us nearly losing out on our dream property) we thought we would wait until our next dealing with them and give the benefit of the doubt. Sadly, having attempted the first stage of the selling process and arranged a valuation through them we were let down heavily again. Thirty minutes passed from the scheduled time for the valuation and n...
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Comment on agent fees
N/A. Sadly they did not manage to even value our property, let alone advise on fees.
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Jan 26,2017
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Jan 26,2017
2 people found
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We have tried to buy a property advertised by them this month . This was a very disappointing experience. Obviously we didn't get the property we wanted to buy. Not because we haven't been the highest bidder or we weren't in a very strong position to purchase the property. The lack of interest to obtain the best deal for the owner and no attempts what so ever to negotiate the final price is the best I can say about them. Without speculating I can only say theirworking practices need to improve...
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Comment on agent fees
The transaction didn't go through so I can't comment on this.
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Jan 26,2017
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Jason Hanley
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Jan 26,2017
1 people found
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Jason has been a great help in getting our property sold. Coming from a sales background myself you learn to appreciate the subtle differences in individual styles/approaches. Jason walks a delicate line between operating with honesty and integrity but on the other hand positioning and driving the sales themselves. To me personally this is tough, because in the end it means you need to do your homework. But when done right it has a massive upside. The upside is an effective sales leader who bu...
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Comment on agent fees
Slightly more expensive than the competition but ultimately its about selling your house and getting it done. I feel strongly Barnard Marcus in Surbiton has the network, the people and knowledge to get this done.
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Jan 26,2017
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Jan 26,2017
1 people found
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The current staff at Barnard Marcus and Sequence Home are efficient, thorough and pleasant. They deal with details quickly and with accuracy. They have my gratitude and respect....
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Jan 25,2017
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Jan 25,2017
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We have been very desappointed by this agency. Good sellers, however very poor service afterward so the sell was closed to collapse with the chain. They didn't manage and advise our first time buyer correctly which created delays, their communication level toward us was poor and we struggled to get weekly news, sometimes hiding facts like the fact that the solicitor's buyer resigned, Barnard Marcus' solicitor was a nightmare and the completion was severly delayed and cost us money. Afterward we ...
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Comment on agent fees
The fees was quite good. However the financial lost from the delay of the sale was high!
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Jan 24,2017
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Jan 24,2017
1 people found
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Where do I begin?! Barnard Marcus provided the worst possible tenant experience I could possibly imagine. We moved into a flat that had a stain on the ceiling & were told it was all under control, a date for re-work to begin was all that was required. Fast forward two months and the tenancy has been surrendered. The ceiling leak has got worse with mould growing throughout the property, water dripping off walls and puddles collecting on the window sills. An insurance contractor came out on Ba...
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Jan 20,2017
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Robie
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Jan 20,2017
1 people found
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STAY AWAY. We regret using Barnard Marcus, staff been rude, there was a situation where we've been shouted at, we've been lied to two ocasions and we learned it's NOT estate agent rolli to update you with your sell (we had to pay 5k), when complained in the head office were been told agent ONLT have to find the buyer, nothing else, had to do everything ourselves pretty much... but the HIGHLIGHT of entire experience was when AGENT left our FRONT DOOR WIDE OPEN (thanks Robin) Pleasant experie...
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Comment on agent fees
4.8K is 1k more then others agencies charge (our fault, we funded out after signing contract)
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Jan 09,2017
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Ashleigh Fisher
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Jan 09,2017
5 people found
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Ashleigh has proved to be a proactive, helpful and extremely competent member of the Surbiton lettings/management team. I am very grateful for her hard work. Regards. Tom Calnan...
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Dec 23,2016
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Dec 23,2016
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I was very disappointed with the service and client liason from the letting team. They appeared not to have training on how to relate to clients and seemed inexperienced. I always had to call for updates on the situation and was passed from one person to another. There was adequate time to find appropriate tenants but this did not happen. When I wrote to the Senior Letting Agent to express my reasons for changing agents I never received a reply....
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Comment on agent fees
Average
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Dec 23,2016
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Seth Oppong-Kyekyeku
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Dec 23,2016
2 people found
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AVOID at all costs. These agents do not realise the bad reputation they have in the area. They dont pass on bids to vendors (fact through knowing enough buyers and vendors in the area), they lie, they plaster their signage everywhere over other agent signs to try and tout business. They are extremely sly and need to be very careful with the power of word of mouth. Do not buy or sell with them, they are as equally as deceitful with both processes....
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Dec 15,2016
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Renelle Grant
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Dec 15,2016
1 people found
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Renelle has been exceptional throughout the tenancy process. She was very patient and professional and went out of her way to help us find a place. I have been living in Clapham for more than 4 years and I can easily say she is one the best letting agents I have worked with. Keep up the good work!!...
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Comment on agent fees
The inventory check in fees are higher compared to other agents I have worked with. Background checking fees are similar to others.
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Dec 15,2016
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Dec 15,2016
2 people found
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Would strongly recommend against using the genuine cowboys under any circumstances. As a buyer I was relentlessly lied to by the agent (Shane) on all matters, all the usual estate agent tricks but escalating to daily lies. Confirmed the property was ready to move into, never passed on any correspondence to the seller (unless convenient for him) but claimed he had, often amended said comments before doing so. Also on occasions simply didn't turn up at the property for viewings and then called...
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Comment on agent fees
Buyer, therefore no fees
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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

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Last updated at 9:59 AM 19/06/2015 by Amy Philbey

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View All 42 Branches


Barnard Marcus - Bedford Park, London, W4
Bedford Park
45 Turnham Green Terrace, London W4 1RG
(49)
Barnard Marcus - Chiswick, London, W4
Chiswick
273 Chiswick High Road, London W4 4PU
(5)
Barnard Marcus - Epsom, , KT17
Epsom
3 The Quadrant, Epsom KT17 4RH
(45)
show all branches (42)
Barnard Marcus - Morden, , SM4
Morden
107 London Road, Morden SM4 5HP
(1)
Barnard Marcus - Barnet, London, N12
Office 1
814 High Road, London N12 9QA
(0)
Barnard Marcus - Sutton, SM2
Office 10
9 Station Parade, Sutton SM2 5AD
(14)
Barnard Marcus - Worcester Park, KT4
Office 12
67 Central Road, Worcester Park KT4 8EB
(4)
Barnard Marcus - Feltham, TW13
Office 13
4 Parkfield Parade, Feltham TW13 4HJ
(7)
Barnard Marcus - Barnes, London, SW13
Office 14
82 Church Road, London SW13 0DQ
(0)
Barnard Marcus - Battersea, London, SW11
Office 15
235-237 Lavender Hill, London SW11 1JW
(30)
Barnard Marcus - Clapham, London, SW4
Office 16
85 Rectory Grove, London SW4 0DR
(20)
Barnard Marcus - Wandsworth, London, SW18
Office 17
410 Garratt Lane Earlsfield, London SW18 4HW
(4)
Barnard Marcus - East Sheen, London, SW14
Office 18
371 Upper Richmond Road West, London SW14 7NX
(1)
Barnard Marcus - Fulham, London, SW6
Office 19
20 Fulham Broadway, London SW6 1AH
(8)
Barnard Marcus - Croydon, CR0
Office 2
50 Lower Addiscombe Road, Croydon CR0 6AA
(16)
Barnard Marcus - Kennington, London, SE11
Office 20
315 Kennington Road, London SE11 4QE
(68)
Barnard Marcus - Putney, London, SW15
Office 21
155 Upper Richmond Road, London SW15 2TX
(6)
Barnard Marcus - Wandsworth, London, SW18
Office 22
245 Wimbledon Park Road Southfields, London SW18 5RJ
(0)
Barnard Marcus - Streatham, London, SW16
Office 23
120 Mitcham Lane, London SW16 6NS
(8)
Barnard Marcus - Ealing Common, London, W5
Office 29
55 The Mall, London W5 3TA
(3)
Barnard Marcus - Ewell, Epsom, KT17
Office 3
28 High Street Ewell, Epsom KT17 1RW
(2)
Barnard Marcus - Hammersmith, London, W6
Office 30
172 King Street, London W6 0QU
(2)
Barnard Marcus - Highgate, London, N6
Office 31
269 Archway Road, London N6 5BT
(2)
Barnard Marcus - Muswell Hill, London, N10
Office 33
31 Fortis Green Road, London N10 3HP
(2)
Barnard Marcus - Barnet, London, N12
Office 34
814 High Road, London N12 9QY
(3)
Barnard Marcus - Shepherds Bush, London, W6
Office 35
66-68 Shepherds Bush Road, London W6 7PH
(22)
Barnard Marcus - Whetstone, London, N20
Office 36
1285 High Road, London N20 9HS
(2)
Barnard Marcus - Earls Court, London, SW5
Office 38
278 Old Brompton Road, London SW5 9HR
(3)
Barnard Marcus - Holland Park, London, W11
Office 39
1 Holland Park Terrace Portland Road , London W11 4ND
(3)
Barnard Marcus - Mitcham, CR4
Office 4
1 Langdale Parade, Mitcham CR4 2PF
(8)
Barnard Marcus - New Malden, KT3
Office 5
9 Coombe Road, New Malden KT3 4PX
(7)
Barnard Marcus - Richmond, TW9
Office 6
Oriel House 26 The Quadrant, Richmond TW9 1DL
(1)
Barnard Marcus - Croydon, CR2
Office 7
12A Station Parade Sanderstead, Croydon CR2 0PL
(8)
Barnard Marcus - Croydon, CR2
Office 8
17 Selsdon Road South Croydon, Croydon CR2 6PY
(8)
Barnard Marcus - office-41, London, WC2H
office-41
53 Endell Street Covent Garden, London WC2H 9AJ
(0)
Barnard Marcus - office-44, Thornton Heath, CR7
office-44
45 Brigstock Parade London Road, Thornton Heath CR7 7HW
(6)
Barnard Marcus - Property Management, Leighton Buzzard, LU7
Property Management
Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN
(6)
Barnard Marcus - Redhill, , RH1
Redhill
27 Station Road, Redhill RH1 1QH
(8)
Barnard Marcus - Surbiton, , KT6
Surbiton
St Marks Hill, Surbiton KT6 4RB
(52)
Barnard Marcus - The Glassmills, King Street, Hammersmith Branch, London, W6
The Glassmills, King Street, Hammersmith Branch
The Glassmills, Ground Floor Office, 322B King Street, London W6 0AX
(0)
Barnard Marcus - Tooting, London, SW17
Tooting
248 Upper Tooting Road, London SW17 7EX
(56)
Barnard Marcus - Wandsworth, London, SW17
Wandsworth
31 Bellevue Road, London SW17 7EF
(2)

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