Barnard Marcus
3.7/5, 679 reviews
70% recommended
74% lettings valuation accuracy
76% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom. show more Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 74% 76% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 31 99 60 136 19 81 21 27 76
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Leah Crawford has made a massive difference t......”

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Nov 10,2019
Minithumbup
By: 'craig cloete'
Nov 10,2019
0 people found
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Leah Crawford has made a massive difference to both the landlord and the tenant since she took over our account, many thanks. The company should profile her as a company standard...
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“Scarlett Wilkinson has been an excellent prop......”

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Nov 08,2019
Minithumbup
By: 'B OKeeffe'
Nov 08,2019
0 people found
this helpful
Scarlett Wilkinson has been an excellent property manager. She is results orientated and has been responsive and helpful at all times. Her approach is always professional and she is refreshingly courteous and diligent. Thank you Scarlett!...
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“I am so happy to be in contact with Hannah fr......”

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Nov 01,2019
Minithumbup
By: 'Ruby'
Nov 01,2019
0 people found
this helpful
I am so happy to be in contact with Hannah from Barnard Marcus. Hannah has been extremely professional and diligent in dealing with the queries in connection to my let property...
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“Shout out to Ann-Marie Kirby. She's been an a......”

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Oct 30,2019
Minithumbup
By: 'Beatrice B'
Oct 30,2019
0 people found
this helpful
Shout out to Ann-Marie Kirby. She's been an amazing property manager for the flat I was renting in Stockwell. She's really efficient, polite and always replied quickly to any questions I've had throughout the tenancy. Now fingers crossed for the return of the deposit, but ...
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“Excellent in responding to emergencies and pr......”

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Oct 24,2019
Minithumbup
By: 'Gulsun Koyas'
Oct 24,2019
0 people found
this helpful
Excellent in responding to emergencies and promptness in dealing with matters objectively. I am a landlady receiving management services from Barnard Marcus since 2007, living overseas . Particularly I appreciate the conscientious and prompt service received from management services for the last 2 years...
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“Hannah is very helpful working through issues......”

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Oct 08,2019
Minithumbup
By: 'Peter Tam'
Oct 08,2019
0 people found
this helpful
Hannah is very helpful working through issues which were previously handled by other staff but half-way taken up by her to take ownership. She is now proceeding to complete the issues and is willing to deal with questions....
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“Absolutely Unprofessional! Would never recomm......”

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Sep 26,2019
Minithumbdown
By: 'Tyla Merven'
Sep 26,2019
1 people found
this helpful
Absolutely Unprofessional! Would never recommend. We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover ...
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“Scarlett Wilkinson, property coordinator at B......”

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Sep 20,2019
Minithumbup
By: 'Norris Igbineweka'
Sep 20,2019
1 people found
this helpful
Scarlett Wilkinson, property coordinator at Barnard Marcus, I have to say, rendered an impeccable service particularly when leaving the property and receiving deposit back. With her excellent communication skills, listening skills and negotiation skills, she sorted out this process in a diligent and fair manner. ...
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“Rude and sarcastic via email on cancelling an appointment....”

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Aug 31,2019
Minithumbdown
By: 'Punam Gill'
Aug 31,2019
0 people found
this helpful
Only dealt with the Shepherds Bush branch for the first time. I cancelled an appointment for which the person I was dealing with over the phone replied by sending me a sarcastic and rude reply. I will avoid them in the future, so should you. ...
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“A TOTAL DISGRACE AND WASTE OF TIME!!...THEY......”

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Aug 29,2019
Minithumbdown
By: 'ELIZABETH ABRIL'
Aug 29,2019
0 people found
this helpful
A TOTAL DISGRACE AND WASTE OF TIME!!... THEY............ • MISLEAD YOU • LIE TO YOU, • ADVERTISED FAKE PROPERTIES TO ATTRACT PEOPLE • INCREASE PROPERTY SALE PRICE AFTER YOUR OFFER HAS BEEN FORMALLY ACCEPTED. • TOTALLY DISHONEST AND USELESS PEOPLE!! MY OFFER WAS FORMALLY ACCEPTED, THEN REJECTED ASKING FRO 35K ...
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“I have used BM in Southfields to buy and to s......”

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Aug 28,2019
Minithumbup
By: 'Carys Williams'
Aug 28,2019
0 people found
this helpful
I have used BM in Southfields to buy and to sell and I have been very impressed by them both times. They are friendly, efficient and it feels like they are very much on your side. I would recommend them heartily....
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“The team at Barnard Marcus in New Malden prov......”

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Aug 17,2019
Minithumbup
By: 'Maureen Jacobs'
Aug 17,2019
0 people found
this helpful
The team at Barnard Marcus in New Malden provided an excellent professional service. The housing market at the time of our sale was very challenging and Tom in particular was very reassuring and supportive throughout the sale of the house. Tom's guidance was essential in ...
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“Impossible to work with.After a frustrated e......”

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Aug 12,2019
Minithumbdown
By: 'FLavio koba'
Aug 12,2019
0 people found
this helpful
Impossible to work with. After a frustrated experience one year ago, where we placed an offer with very long discussions back and forth for a property that later was advised that it had been long gone... Of course that had put us around 2 weeks "on ...
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“Ashleigh is super efficient, friendly and rel......”

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Jul 23,2019
Minithumbup
By: 'Lisa Thompson'
Jul 23,2019
1 people found
this helpful
Ashleigh is super efficient, friendly and reliable. A rare gem! She has been a really fantastic property manager and I have had many awful ones in the past so I know what I am talking about......
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“Great sales progressors...”

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Jul 01,2019
Minithumbup
By: 'Catherine Clare'
Jul 01,2019
0 people found
this helpful
I advertised with BM after having issues with Purple Bricks. The agents were really helpful and worked very hard to find me a purchaser. One point to note is that the agents weren't clear about the extent of the chain I would be involved in ...
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“After a rocky start with Barnard Marcus Chisw......”

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Jun 20,2019
Minithumbup
By: 'Jake McLellan'
Jun 20,2019
2 people found
this helpful
After a rocky start with Barnard Marcus Chiswick branch (Jamal) we were worried about how our property would be managed. Enter Ashleigh Fisher and Louise Seddon who changed a 3* review to a 5* one. No problem was to big/small and everything was dealt with professionally ...
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“Would NEVER recommend!...”

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Jun 05,2019
Minithumbdown
By: 'Unhappy customer'
Jun 05,2019
1 people found
this helpful
Please stay away for your own best! This is the most unprofessional and rudest real estate agency ever experienced. We would never recommend these guys to anyone!...
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“Great service...”

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May 30,2019
Minithumbup
By: 'Elka ans Svetoslav'
May 30,2019
0 people found
this helpful
We bought a flat with Barnard Marcus in Tooting. Our agent Micah Spencer was so helpful and guided us through the process. We are so pleased with his professional and human approach...
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“Terrible follow through...”

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May 28,2019
Minithumbdown
By: 'Anyone want a to let board?'
May 28,2019
0 people found
this helpful
I called the Sutton branch to ask them to remove one of their boards which was lying on the ground for months outside of my flat block. They promised to remove "in a couple of days". Two weeks passed. I called again. The lady told ...
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“The best...”

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Apr 16,2019
Minithumbup
By: 'Alin'
Apr 16,2019
1 people found
this helpful
Very friendly staff, ready to help you eny time , you feel like home every time when you enter the agency. I never find people more polite and wonderful like them . They do the best job 🤗...
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“Rude and unprofessional...”

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Apr 09,2019
Minithumbdown
By: 'Reema'
Apr 09,2019
1 people found
this helpful
All these agents care about are their 'five star' reviews (they pester you until they have what they need). They are not invested in customer service or the customers needs. I had a viewing at a Sydenham property with Aj, 15 minutes before my viewing his ...
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“Best Mortgage Manager...”

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Apr 04,2019
Minithumbup
By: 'Redhill'
Apr 04,2019
0 people found
this helpful
Mr Shaun White is the best Martgage Manager I have ever met. Shaun is very patient with the customer, as well as caring and professional. He cares about what customers need and pay highly attention to. I have moved and settled into my dream home ...
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Comment on agent fees
Very good.
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“Expert Advice...”

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Mar 12,2019
Minithumbup
By: 'Jack O'
Mar 12,2019
0 people found
this helpful
Abbas was incredibly helpful to me as a first-time buyer, giving me a really comprehensive overview of all of my options and ensuring I understood exactly what all the services and products he was showing me covered. Abbas helped me with my search not only ...
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Comment on agent fees
For the services offered I believe Abbas' fees represent great value for money.
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“Simple brilliant...”

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Mar 12,2019
Minithumbup
By: 'MARTHA'
Mar 12,2019
0 people found
this helpful
This team , its been nothing but pleasure dealing with them. They were quick to respond to your calls and emails, were professional and polite. Jasmin and leya had been absolutely fantastic throughout....
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Comment on agent fees
HIGHLY RECOMMENDED
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“Very disappointed service...”

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Feb 08,2019
Minithumbdown
By: 'TOCHUKWU NNANYELUGO'
Feb 08,2019
3 people found
this helpful
I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. ...
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Comment on agent fees
bad
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“Property Sale...”

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Jan 25,2019
Minithumbup
By: 'Sold in Sutton'
Jan 25,2019
1 people found
this helpful
We recently sold our house through Barnard Marcus Sutton. This was a difficult sale for many reasons, the staff were all very patient and accommodating. Viewings were carried out when I was not there as requested and I was always kept up to date with ...
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Comment on agent fees
Although higher than other agents fees I felt that I got my moneys worth with the customer service I received.
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“Property Sale...”

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Jan 25,2019
Minithumbup
By: 'Sold in Sutton'
Jan 25,2019
1 people found
this helpful
We recently sold our house through Barnard Marcus Sutton. This was a difficult sale for many reasons, the staff were all very patient and accommodating. Viewings were carried out when I was not there as requested and I was always kept up to date with ...
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Comment on agent fees
Although higher than other agents fees I felt that I got my moneys worth with the customer service I received.
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“Thank you...”

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Jan 24,2019
Minithumbup
By: 'Carole'
Jan 24,2019
0 people found
this helpful
We are very grateful for the patience and concern of Kecia O Shea who completed our sale after several obstacles and months of work....
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Comment on agent fees
The Agents fees were agreed right from the start and accepted as reasonable
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“Professional Letting Service...”

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Jan 23,2019
Minithumbup
By: 'TJ'
Jan 23,2019
0 people found
this helpful
I placed my property on for rent with Dean from Barnard Marcus Epsom Lettings ... I had an excellent service from Dean and he made the let easy he found me a good professional couple as requested Dean went out of his way to help with ...
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Comment on agent fees
GOOD
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“Very difficult sale...”

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Jan 21,2019
Minithumbup
By: 'Barlow'
Jan 21,2019
1 people found
this helpful
I have to say this sale has been a difficult sale for all involved, time and again I had sales fall through for all sorts of reasons. I also had a very difficult situation. There were a few involved from the agent with this sale ...
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Comment on agent fees
Good fee rate
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:59 AM 19/06/2015 by Amy Philbey

Awards won by Barnard Marcus

Individual Branch Awards

London, W5

Epsom, KT17

Thornton Heath, CR7

Leighton Buzzard, LU7


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