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Austin & Wyatt

267 Ashley Road Poole
BH14 9DS

01202 348117

Feb 17,2015
Feb 17,2015
1 people found
this helpful
This company is an absolute disgrace. We have been tenants for over two years, in that time we have been made to feel like incompetent children who simply don't matter. We are both working professionals who have rented for a number of years and have never defaulted. I reported an issue with the paint starting to peel on some of the walls, this is a result of cheap paint, I was told that I shouldn't clean or scrub the walls so hard. I have yet to meet someone who regularly washes their wal...
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What agent could do to change your mind?
Treat tenants like functioning human beings, people rent because they have to not because they are utter scum. It is not a class war, we are people too. Don\'t say you will do something and then fail. In short don\'t lie. Don\'t threaten people with debt collection when you have received the payment for rent, also when this has been proven - have the good grace to apologise. The best thing you could do is to cease being a letting agent.
Comment on agent fees
Extortionate and the amounts change depending on who you are talking to.
Was this helpful? Yes
Feb 11,2014
Feb 11,2014
2 people found
this helpful
We are prospective cash buyers with no chain behind us. No mortgage would be involved. My wife and I viewed a 3 bed semi-detached property on the 31st January. We both really liked the property as it suited our whole family, especially our 11 year old disabled daughter. We were encouraged by the estate agent to make an offer, despite the fact that we hadn\'t yet sold our deceased estate in London. We made a very generous and fair offer the same day but heard nothing further for 5 days unt...
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What agent could do to change your mind?
By being honest, polite, respectful, and providing good customer service.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
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