“My review of Austin Wyatt/Countrywide is not ......”
1 Star Review
Jun 08,2020
By:
'Paul'
Jun 08,2020
Branch: Southampton, 335 Shirley RoadShirley
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SO16
Branch: Southampton, 335 Shirley RoadShirley
Sales (Prospective customer)
Postcode: SO16
1
people found
this helpful
My review of Austin Wyatt/Countrywide is not favourable! I have enclosed my latest email detailing my experience of presently purchasing a property marketed by Austin Wyatt.
To Austin Wyatt main office:...
I’m in the process of purchasing one of your properties In the ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Do not go with this agent if you value your n......”
1 Star Review
Apr 01,2020
By:
'Karen'
Apr 01,2020
Branch: Winchester, 7 Southgate St
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SO23
Branch: Winchester, 7 Southgate St
Lettings (Prospective customer)
Postcode: SO23
1
people found
this helpful
Do not go with this agent if you value your neighbours. I have the gross misfortune of owning a house next door to one of the properties they manage. I came home from a day at work to find an enormous amount of garden debris ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Fantastic professionals!...”
5 Star Review
Feb 20,2020
By:
'Fiona'
Feb 20,2020
Branch: Poole, 15 Adastral Square
Services: Sales (as a Vendor)
Sold price: £400000
Would you recommend?: Yes
Postcode: BH17
Branch: Poole, 15 Adastral Square
Sales (as a Vendor)
Sold price: £400000
Postcode: BH17
0
people found
this helpful
From the outset, Kyle, David and Marcus were fantastic professionals and respectful of the way in which we wished to approach the market.
When things didn’t move immediately, they gave sensible advice and were incredibly helpful and supportive in how they contacted the agents ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Very good service from Natalie Eustace found ......”
5 Star Review
Feb 10,2020
By:
'SABIE'
Feb 10,2020
Branch: Southampton, 26 London Road
Services: Lettings (as a Landlord)
Rent PCM: £900
Would you recommend?: Yes
Postcode: SO18
Branch: Southampton, 26 London Road
Lettings (as a Landlord)
Rent PCM: £900
Postcode: SO18
1
people found
this helpful
Very good service from Natalie Eustace found a tenant for our flat very quickly.Freindly staff always on hand to answer any queries....
read full review
1
people found
this helpful
Was this helpful?
Yes
5 Star Review
Feb 10,2020
By:
'Jade'
Feb 10,2020
Branch: Winchester, 7 Southgate St
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO23
Branch: Winchester, 7 Southgate St
Lettings (as a Tenant)
Postcode: SO23
0
people found
this helpful
Amazing place and the Staff was wonderful and so helpful
Highly recommended.
Anyone wanting to rent go to them, they are spot on.
Thanks everyone...
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jan 16,2020
By:
'coles'
Jan 16,2020
Branch: Ringwood, 5 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BH23
Branch: Ringwood, 5 Market Place
Lettings (as a Tenant)
Postcode: BH23
0
people found
this helpful
Both Richard and Yvonne have always been extremely helpful, very quick to respond to queries. Happy to assist with printing and posting documents if you do not have IT access. They both give you confidence in any dealings....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Austin Wyatt/ Palmer Snell Christchurch Sarah......”
5 Star Review
Dec 03,2019
By:
'CM'
Dec 03,2019
Branch: Bournemouth, 24 Southbourne Grove
Services: Sales (as a Vendor)
Sold price: £210000
Would you recommend?: Yes
Postcode: BH23
Branch: Bournemouth, 24 Southbourne Grove
Sales (as a Vendor)
Sold price: £210000
Postcode: BH23
0
people found
this helpful
Austin Wyatt/ Palmer Snell Christchurch Sarah, Amanda and Jack and the rest of the team Jack, Kelsey and Russell have always been at the end of the phone during my sale. They were professional, polite, and went the extra mile to ensure that every viewing ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Excellent service from Yvonne and Richard als......”
5 Star Review
Sep 25,2019
By:
'Marian'
Sep 25,2019
Branch: Ringwood, 5 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BH24
Branch: Ringwood, 5 Market Place
Lettings (as a Landlord)
Postcode: BH24
0
people found
this helpful
Excellent service from Yvonne and Richard also from the front of desk person- i am ashamed to say I have forgotten her name - but they are all very approachable....
read full review
0
people found
this helpful
Was this helpful?
Yes
“A very satisfied customer....”
5 Star Review
Aug 20,2019
By:
'Cara'
Aug 20,2019
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Postcode: SO15
0
people found
this helpful
Studio flats can be hard to sell unless you get a cash buyer. However, Austin and Wyatt never gave up with my property and continued to find prospective buyers and arranged viewings at convenient times. Scott, Sarah and Simon were always available, responded to emails ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Austin and Wyatt Totton...”
5 Star Review
Jun 12,2019
By:
'C'
Jun 12,2019
Branch: Totton, 7a Salisbury Road
Services: Sales (as a Buyer)
Sold price: £225000
Would you recommend?: Yes
Postcode: SO40
Branch: Totton, 7a Salisbury Road
Sales (as a Buyer)
Sold price: £225000
Postcode: SO40
0
people found
this helpful
Very impressive service by professional, friendly staff. Made a complicated sale look easy and managed to do it in a very fast timescale. great liaising with other agencies Highly recommended....
read full review
Comment on agent fees
N/A
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Apr 23,2019
By:
'Kerry'
Apr 23,2019
Branch: Bournemouth, 15 Adastral Square Canford Heath
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode:
Branch: Bournemouth, 15 Adastral Square Canford Heath
Sales (as a Vendor)
Postcode:
0
people found
this helpful
I would fully recommend Austin and Wyatt Canford Heath, they were very friendly and actually they felt like friends. All the staff very happy and helpful, they made our move run smoothly....
read full review
0
people found
this helpful
Was this helpful?
Yes
“THE WORST EXPERIENCE EVER!!!!!...”
1 Star Review
Feb 18,2019
By:
'Cathy'
Feb 18,2019
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH15
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Postcode: BH15
8
people found
this helpful
Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are bullies....
read full review
Comment on agent fees
Extortionate.
8
people found
this helpful
Was this helpful?
Yes
“Awful customer service...”
1 Star Review
Jan 29,2019
By:
'302stacey'
Jan 29,2019
Branch: Southampton, 335 Shirley Road
Services: Lettings (Prospective customer)
Rent PCM: £1195
Would you recommend?: No
Postcode: PO14
Branch: Southampton, 335 Shirley Road
Lettings (Prospective customer)
Rent PCM: £1195
Postcode: PO14
3
people found
this helpful
Contacted gobind about a viewing; Asked three times; on the phone and in email over a Thursday and Friday but he said he couldn't make it so would ask a colleague or try the fareham branch. Heard nothing back so emailed him asking him to ...
read full review
Comment on agent fees
No comment
3
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jan 27,2019
By:
'Sibble'
Jan 27,2019
Branch: Bournemouth, 24 Southbourne Grove
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: BH5
Branch: Bournemouth, 24 Southbourne Grove
Sales (as a Buyer)
Postcode: BH5
3
people found
this helpful
I'm in the process of buying and I had a phone call 2 days ago accusing me of pretty every form of me deliberately delaying, not having my deposit, wasting money of the vendor and how the vendor could sell for more and quicker with someone ...
read full review
3
people found
this helpful
Was this helpful?
Yes
5 Star Review
Dec 28,2018
By:
'Cass'
Dec 28,2018
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Sold price: £210000
Would you recommend?: Yes
Postcode: SO16
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Sold price: £210000
Postcode: SO16
0
people found
this helpful
Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“Maintenance - Complaint...”
1 Star Review
Dec 19,2018
By:
'Christian'
Dec 19,2018
Branch: Portsmouth, 5 Clarendon Road
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: PO5
Branch: Portsmouth, 5 Clarendon Road
Lettings (as a Tenant)
Rent PCM: £875
Postcode: PO5
2
people found
this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response.
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
2
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 30,2018
By:
'Kev'
Sep 30,2018
Branch: Portsmouth, 5 Clarendon Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 5 Clarendon Road
Sales (as a Vendor)
Postcode: PO4
1
people found
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback.
To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Absolutely Appalling Service...”
1 Star Review
Jul 13,2018
By:
'Disgruntled'
Jul 13,2018
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: No
Postcode: BH65
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: BH65
4
people found
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us!
They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
read full review
Comment on agent fees
Laughable!
4
people found
this helpful
Was this helpful?
Yes
“I found Richard and colleagues hugely helpful and supportive at ......”
5 Star Review
Feb 18,2018
By:
'Vicki'
Feb 18,2018
Branch: Winchester, 7 Southgate St
Services: Sales (as a Vendor)
Sold price: £222
Would you recommend?: Yes
Postcode: SO
Branch: Winchester, 7 Southgate St
Sales (as a Vendor)
Sold price: £222
Postcode: SO
0
people found
this helpful
I found Richard and colleagues hugely helpful and supportive at all stages of the process of selling my late father's house.
I am sure his positive enthusiasm assisted the sale which occurred within ten viewings.
Everyone i spoke to was kind and helpful...
read full review
Comment on agent fees
good
0
people found
this helpful
Was this helpful?
Yes
“Very happy with the services of Austin and Wyatt, Canford ......”
5 Star Review
Feb 04,2018
By:
'Linda'
Feb 04,2018
Branch: Poole, 15 Adastral Square
Services: Buying agent
Would you recommend?: Yes
Postcode: BH17
Branch: Poole, 15 Adastral Square
Buying agent
Postcode: BH17
0
people found
this helpful
Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. ...
read full review
Comment on agent fees
We were buyers.
0
people found
this helpful
Was this helpful?
Yes
“My Choice to use Austin and Wyatt was based on ......”
5 Star Review
Aug 17,2017
By:
'Mark'
Aug 17,2017
Branch: Ringwood, 5 Market Place
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH22
Branch: Ringwood, 5 Market Place
Sales (as a Vendor)
Postcode: BH22
0
people found
this helpful
My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things ...
read full review
Comment on agent fees
The fees were clearly explained and fair in the market place.
0
people found
this helpful
Was this helpful?
Yes
“This branch has very poor communication to tenants. The staffs ......”
1 Star Review
Aug 04,2017
By:
'Sumon'
Aug 04,2017
Branch: Winchester, 7 Southgate St
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: SO23
Branch: Winchester, 7 Southgate St
Lettings (as a Tenant)
Rent PCM: £800
Postcode: SO23
3
people found
this helpful
This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without ...
read full review
Comment on agent fees
Expensive. Services I received really not worth it.
3
people found
this helpful
Was this helpful?
Yes
“So disappointed. Renting a house from Austin and Wyatt. The ......”
1 Star Review
Jul 07,2017
By:
'Sevster'
Jul 07,2017
Branch: Eastleigh, 1D High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO53
Branch: Eastleigh, 1D High Street
Lettings (as a Tenant)
Postcode: SO53
1
people found
this helpful
So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to ...
read full review
Comment on agent fees
Outrageously high for what they provide
1
people found
this helpful
Was this helpful?
Yes
“My experience of Austin & Wyatt started reasonably well (with an ......”
2 Star Review
Jun 26,2017
By:
'SP'
Jun 26,2017
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Postcode: SO14
0
people found
this helpful
My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers ...
read full review
Comment on agent fees
High agent fees compared to local independent agents.
0
people found
this helpful
Was this helpful?
Yes
“Fantastic service. I can't fault the team from the Winchester ......”
5 Star Review
Jun 22,2017
By:
'Rory'
Jun 22,2017
Branch: Winchester, 7 Southgate St
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO22
Branch: Winchester, 7 Southgate St
Sales (as a Vendor)
Postcode: SO22
0
people found
this helpful
Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative ...
read full review
Comment on agent fees
Fair fees as agreed.
0
people found
this helpful
Was this helpful?
Yes
“My thanks to Austin & Wyatt Poole, under the management of ......”
5 Star Review
Jun 15,2017
By:
'Robin'
Jun 15,2017
Branch: Poole, 267 Ashley Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH13
Branch: Poole, 267 Ashley Road
Sales (as a Vendor)
Postcode: BH13
0
people found
this helpful
My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
read full review
Comment on agent fees
Industry standard.
0
people found
this helpful
Was this helpful?
Yes
“Communication on the day I completed was non existent. my ......”
1 Star Review
Apr 03,2017
By:
'Natalie'
Apr 03,2017
Branch: Park Gate, 19 Middle Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SO31
Branch: Park Gate, 19 Middle Road
Sales (as a Buyer)
Postcode: SO31
3
people found
this helpful
Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“Countrywide took over a small independent Letting Agent in Amesbury ......”
1 Star Review
Mar 20,2017
By:
'Steve'
Mar 20,2017
Branch: Salisbury, 30 Salisbury Street
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: SP4
Branch: Salisbury, 30 Salisbury Street
Lettings (as a Landlord)
Rent PCM: £750
Postcode: SP4
13
people found
this helpful
Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which ...
read full review
13
people found
this helpful
Was this helpful?
Yes
“Trying to buy, administration and returning of calls & email is ......”
1 Star Review
Feb 03,2017
By:
'Buyer'
Feb 03,2017
Branch: Bournemouth, 690 Wimborne Road
Services: Buying agent
Would you recommend?: No
Postcode: BH1
Branch: Bournemouth, 690 Wimborne Road
Buying agent
Postcode: BH1
2
people found
this helpful
Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
read full review
Comment on agent fees
I would not use this agent on current experience.
2
people found
this helpful
Was this helpful?
Yes
“Zero points. Countrywide is the power behind a number of ......”
1 Star Review
Nov 23,2016
By:
'Steve'
Nov 23,2016
Branch: Salisbury, 30 Salisbury Street
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: SP4
Branch: Salisbury, 30 Salisbury Street
Lettings (as a Landlord)
Rent PCM: £750
Postcode: SP4
6
people found
this helpful
Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service ...
read full review
Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
6
people found
this helpful
Was this helpful?
Yes