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Top 10 reviews of the week

Week 8 (22nd - 28th February 2016) - view other weeks


1

Review by Cristina on 24th February 2016
The Letting Line, 57-59 Lancaster Road, Enfield
Would you use this agent again? No

1 star is too much for this company.

I have been refereed to this company by a good friend of mine, who mentioned that they are very professional, fair, they get on going properties and they always manage to work around clients' schedules. Obviously, late viewings and weekend viewings were like a heaven sent for my husband and I. We both work two jobs, we both work long hours. We had a viewing booked for 6 o'clock on Monday, and they cancelled at 05:30 pm, half an hour prior to the actual viewi

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2

Review by RJA on 23rd February 2016
Greenleaf Property Services, 122 High Street, Rochester
Would you use this agent again? No

I would never use Greenleaf Property Services again! My tenancy with them was plagued with problems (and mice). Twice they tried to increase my rent in direct contravention of my tenancy agreement. Then they wanted £150 in order for me to move to a statutory periodic tenancy (hello, do you actually understand what statutory periodic tenancy means?). They then tried to evict me because I would not agree to the (illegal) rent increase. They never responded to my complaint against this evicti

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3

Review by Satisfied on 24th February 2016
Sterling Estate Agents (Herts & London), 173 High Street, Berkhamsted
Would you use this agent again? Yes

Choosing Sterling Berkhamsted to sell our home was a great decision. We had valuations from the large corporate agents but I felt they lacked passion and hoped that an independent agent would be more pro-active. From the minute Ben arrived to value our home I knew that he had the passion, personality and professionalism to market our property appropriately and to achieve a sale close to the asking price within a short time frame. The valuation was spot on for the prevailing market, details were

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4

Review by Carol on 25th February 2016
William H Brown, 18-19 Sheep Market, Spalding
Would you use this agent again? Yes

I have used William H Brown services now two years. I was allocated Ms, Amy Sutcliffe as my property coordinator at the beginning. How lucky I was !! I bought a BRAND NEW apartment from a developer and, from the very beginning had nothing but trouble with same. Some of these troubles were quite serious and, the Operations Manager of the Main Company was extremely uncooperative in everyway. Some of the main electrics in the property were EXTREMELY faulty. There was severe damp and, some of the wi

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5

Review by K. on 26th February 2016
Kinleigh Folkard & Hayward, 133 Rushey Green, London
Would you use this agent again? Yes

The previous tenant left so much rubbish in my house which was well beyond reasonable wear and tear after they moved out, and a few items were either broken beyond repair or taken away without my permission. I paid the previous agent for full management but the staff did not market it in good time, took no responsibility for the mess and instead asked me to go there to sort everything out when I was 5 months pregnant, causing a long void period since September 2015 to January 2016.

I have heard

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6

Review by BMonaghan on 25th February 2016
Chequers Estate Agents (Basingstoke), 1 Winton Square, Basingstoke
Would you use this agent again? Yes

I had contacted Chequers following a recommendation from a friend who had recently used them. From meeting Mark @ the initial valuation, I knew I wanted to work with Chequers. He was very honest & open I felt, with none of estate agent speak that you might anticipate. I was happy with the valuation. Within a week of going on the market a sale was agreed @ a price I was very happy with.
The hard work starts once the process starts moving. Mark continually liaised with the solicitors in the

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7

Review by Keith on 25th February 2016
Wellington Wise, 13 Kneesworth Street, Royston
Would you use this agent again? Yes

I would heartily recommend Wellington Wise, Royston Office. From the initial meeting we knew we were dealing with a really professional outfit who would help to take as much stress as possible out of house buying and selling. Shane Stratford, manager at the Royston Office and our key contact, advised we market our house as an Open House event and this worked exceptionally well; with the interest Shane and his staff attracted to our house we had multiple people viewing on the Open Day with 2 coup

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8

Review by Guy on 25th February 2016
Carson & Co, 40-42 Commercial Way, Woking
Would you use this agent again? No

It has so far taken 3 months to get some simple works completed on the property. Our boiler timer was broken and we had no heating for three days before the landlord could be contacted to send someone out, they would not authorise works without her saying yes, despite us having no heating. Our wardrobe shelf collapsed over 2 weeks ago and we have been living with clothes all over the flat and no one has been out to fix what is a very easy fix. None of the people I deal with call me back, despite

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9

Review by Rich on 24th February 2016
Kevin Henry Estate Agents, 1 Market Street, Saffron Walden
Would you use this agent again? Yes

It has now been several weeks since my move was completed, and I am extremely pleased to report that the entire Kevin Henry team provided a seamless and highly professional service. On this occasion I used them for both my sale AND purchase, and both transactions went ahead faultlessly. Without exception, every member of staff with whom I interacted provided an excellent response, and all are (in my view) highly valuable assets to the organisation. Although I interacted most closely with two ind

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10

Review by Marta on 26th February 2016
Coolcribs.co.uk, 39 Fairfax Road, London
Would you use this agent again? No

My boyfriend and I were supposed to have a viewing of a 1-bed flat through Cool Cribs agency, confirmed by an agent via text message two days prior to the appointment. We confirmed the viewing about half an hour before the appointment sending a text. Nobody answered. Since we were running a little late (5/10 minutes) on our way on the bus, we also sent one more text to the agent (Albert) who - as we were told - was supposed to meet us at the property, just letting him know about our little delay

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