Thornley Groves
3.7/5, 314 reviews
69% recommended
98% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
71% lettings fee satisfaction

Property Features

Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. show more Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester.

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Latest Reviews

 View all Reviews 314
19th Dec 2023
reviewed by 'Cal'
“Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They ......”
13th Oct 2023
reviewed by 'mohammed'
“The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of ......”
5th Oct 2023
reviewed by 'Joe'
“They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling ......”
12th Sep 2023
reviewed by 'Alaeddin hussain'
“professional hard working suppoertive kind and generous with thie rtime...”
4th Aug 2023
reviewed by 'Joseph'
“SIMPLY AWFUL-AVOID!!!!…If it was a possible option scoring would be less than zero!! The worst student letting experience ever ......”
14th Oct 2022
reviewed by 'Adrian'
“Do not rent with this company (Didsbury) They are completely untrustworthy and will keep your deposit!Any problems you may ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 100% £21,950 £650,000
Lettings 80% 71% £400 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 12 76 72 40 2 45 0 9 10
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Thornley Groves Branches (view all 11)
Altrincham, WA14
Didsbury, M20
Hale, WA15
Manchester, M2
Manchester M1, M1
Manchester Northern Quarter, M4
Sale, M33
Salford City Point, M3

“The worst experience I have had with an estate agents, ......”

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Jul 31,2012
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By: 'unhappy'
Jul 31,2012
1 people found
this helpful
The worst experience I have had with an estate agents, and I have dealt with a fair few. As far as I can tell their business plan consists of nothing more than to try and get as much money as possible from every tenant, usually ...
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“An absolute joke if a company, beyond poor customer service.......”

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Jun 27,2012
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By: 'amy'
Jun 27,2012
1 people found
this helpful
An absolute joke if a company, beyond poor customer service.would not recommend them to my worst enemy! Were a family of 3 we have a 18 month old child and have just been completely messed around, its taken over a month already to get into a ...
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“Keep away from them! I use to have one new ......”

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May 05,2012
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By: 'ATG'
May 05,2012
6 people found
this helpful
Keep away from them! I use to have one new flat managed by them in citycentre. They only care about how to take money from you. They charge me £65 to change a switch and another £65 to change fuze. They also repaired one of the lock ...
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“1. Terrible in dealing with maintenance and repair issues2. Pressing me ......”

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Apr 27,2012
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By: 'Taha'
Apr 27,2012
3 people found
this helpful
1. Terrible in dealing with maintenance and repair issues 2. Pressing me to extend the contract and when I accepted they decided to increase the rent without leaving me much time to move elsewhere....
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What agent could do to change your mind?
nothing and I wouldn't go back to them at all
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“I WAS a long time client of thornleys in altrincham ......”

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Feb 01,2012
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By: 'KellyFE'
Feb 01,2012
2 people found
this helpful
I WAS a long time client of thornleys in altrincham but found their standards slipping. I was going to use another agent to let me property until I spoke to a new member of the team who persuaded me to stay, then proceeded to let ...
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By: docgreenfingers
Feb 04, 2012
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Does anyone know which cleaning contractors they use? Be interesting to find out. Especially if it's in house cleaning contracts! Maybe some ex emoyees will know. If you know or can whistle blow contact me. ...

“the most horrendous agent i have ever used , they lied ......”

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Aug 09,2011
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By: 'ANNAK'
Aug 09,2011
1 people found
this helpful
the most horrendous agent i have ever used , they lied many times to me. They did not do due dillegence with problems in the flats and even tried to avoid supporting me on certain issues even though i had paid for management of my properties. ...
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“They are quite simply liars, and will do all they ......”

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Jul 18,2011
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By: 'lived'
Jul 18,2011
2 people found
this helpful
They are quite simply liars, and will do all they can to cover up mistakes and can not be trusted. All they want is your money the service is disgusting. AVOID AVOID AVOID...
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“I just wanted to commend one of your staff, Paul ......”

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Mar 31,2011
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By: 'DavidF'
Mar 31,2011
0 people found
this helpful
I just wanted to commend one of your staff, Paul Olverson, for his help when looking for a new property - it is very unfortunate that the property we eventually found was not on Thornley Groves' books, but having dealt with about 5-6 agencies over ...
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“I am writing to offer my gratitude on the work ......”

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Mar 16,2011
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By: 'Tenant'
Mar 16,2011
0 people found
this helpful
I am writing to offer my gratitude on the work done by Adam Fielding on promptly sorting issues we have been having our flat. We have previously has major problems getting things done and Adams' helpful attitude feels like a breath of fresh air! Keep ...
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“Thornley Groves were without doubt the worst estate agents we ......”

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Nov 17,2010
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By: 'Anon'
Nov 17,2010
3 people found
this helpful
Thornley Groves were without doubt the worst estate agents we encountered in the Altrincham area whilst searching for our house. The sales team made us feel uncomfortable by constantly pushing us to make an offer on a house. Their work ethos seems to be sell ...
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By: lived
Jul 18, 2011
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Agreed, they are awful, anyone using for houses buying or selling or letting, go somewhere else they are disgusting. ...

“I had a very bad experience with Thornley Groves and ......”

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Oct 01,2010
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By: 'mmm'
Oct 01,2010
0 people found
this helpful
I had a very bad experience with Thornley Groves and do not recommend them at all. First of all, they never ever pick up the phone or return your calls. You have to chase them and would be lucky to get hold of them. Rude, ...
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“Fantastic service - The staff are great and very professional. ......”

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Apr 07,2010
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By: 'Mr'
Apr 07,2010
0 people found
this helpful
Fantastic service - The staff are great and very professional. A 'total all round service'...
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“Moneygrabbing, lying, workshy and incompetent. Can't trust a word they ......”

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Mar 22,2009
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By: 'anonrenter'
Mar 22,2009
5 people found
this helpful
Moneygrabbing, lying, workshy and incompetent. Can't trust a word they say. Hope they go bust....
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By: Helen
Mar 14, 2014
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I agree. I hope they go bust. The managing director is extremely abusive. I cannot believe the attitude he displays on Twitter for all to see! He needs knocking off his perch big time. ...

“...”

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Mar 23,2008
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By: 'anonymous'
Mar 23,2008
1 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:27 PM 15/10/2015 by Mark Latham

Awards won by Thornley Groves

Regional Awards won by Thornley Groves

Individual Branch Awards



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