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    Sunday Oshikoya
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    Janine Gosden
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    Jacky Prince
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    Jonathan Field
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    Cerys Garside
About Us

Tenant Link has been letting in Southampton for over twenty years, we have a philosophy of always putting ourselves in the position of our customers. Which we believe has contributed to our success. We have a portfolio of over five hundred properties, from customers who benefit from our Full Management Service, to those who just want a contract correctly administered.

Our Customers

Through the last decade Tenant Link has let to students, professionals and companies. Successfully man
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19 London Road
Southampton
Hampshire
SO15 2AE
02380366555

 
Website not available

Properties for sale
Properties for rent
Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
The service I received was professional and efficient. My needs were met and the friendly staff helped me through the stressful task of finding a place to live. I am more than satisfied with the final result....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2016
Minithumbdown
By:
Oct 06,2016
1 people found
this helpful
Terrible customer service. They will literally try to rob you of your deposit once you move out regardless of how well you look after the property. I suggest you look elsewhere as this firm is not a good one. I promise ....
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Comment on agent fees
Terrible
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
5 people found
this helpful
By Far the Best Agent in Southampton! Janine worked extremely hard to find a property for us that met our requirements. She listened to what we wanted and worked on our behalf to ensure that we only viewed properties that were to our needs. Every time I have phoned and visited the office all members of staff that I have dealt with have been friendly and helpful and have always responded within a quick time frame to ensure that we were provided with the answers that we wanted (and we asked alo...
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Comment on agent fees
Good! The cheapest fees I found on London Road for residential Lettings.
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
5 people found
this helpful
Have gone through tenant link for my second year uni accommodation and I am really happy with their service. After being with a letting agent which I will not name for my first year I was very doubtful of this but Tenant link have been friendly and helpful right from the beginning, helping me first to choose which houses I would really be interested in and were within budget. The service I received on the viewing was very friendly and any questions I asked were answered. Their fees are very affo...
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Comment on agent fees
Very affordable
Was this helpful? Yes
Jul 02,2016
Minithumbdown
By:
Jul 02,2016
1 people found
this helpful
Just horrendous. Refused to give us the keys until 3.45, (because they were very busy all day they said. Complete fabrication , the office was empty) then an hour before told us the inventory wasn't finished so we couldn't have the keys for a further hour after that. Since I've a right to live in the house from the stroke of midnight on the 1st, I had to go over to the house and get them off the clerk, who had all four sets anyway. Turns out he'd locked himself out of a previous house with all o...
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What agent could do to change your mind?
Too high for the service. My time is worth more than their service cost me.
Comment on agent fees
Too high for the service. My time is worth more than their service cost me.
Was this helpful? Yes
By: Janine
Jul 11, 2016
View all comments (1)
Dear Jesse, Thank you for your review. I cannot find you as a Tenant with Tenant Link under the name of Jesse Marcel so would be grateful if you could contact me on 02380 366555 to discuss the matter further. I can confirm that on 1st July we book tenants a time to move in which is suitable for the new tenants at the time of booking, the times are agreed with all new tenants a week prior to move in. I have checked our move in diary to see who moved in at 15:45 and it has given me a proper....
May 16,2016
Minithumbup
By:
May 16,2016
4 people found
this helpful
All very professional °Å¸ËœÅ  only ever had two problems and both were fixed the same day nothing more to say apart from...thank you...
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Comment on agent fees
As agents fees go good
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
5 people found
this helpful
Tenant Link responded as quickly as possible to emails, were clear on what documentation was required, were friendly to deal with, and got us a flat. Jon was polite, amicable and easy to talk to....
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Comment on agent fees
Fees were good.
Was this helpful? Yes
May 12,2016
Minithumbdown
By:
May 12,2016
3 people found
this helpful
Dishonest to the point of being *. Rented a student house a few years ago, had 5 rooms but only 4 of us, it was suggested that we lie about another person being in the 5th room and 'pull a housing benefit scam' as they put it -we declined. On moving out they kept deposit stating items were missing, they had included our own furniture on their inventory which was conducted after we moved in. Avoid!...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Jonathan Field
May 12, 2016
View all comments (1)
Good afternoon, We have just received this review through and due to the nature of your complaint we need to address the certain issues as these are actually classed as slander and directly can affect our business. First and foremost I need to clarify that this complaint is actually for Tenant Link and not an agent with a similar name such as 'Tenant Direct' or 'Lettings Direct'. These accusations are something I can strictly state would never happen at Tenant Link. We follow strict protocol a....
Feb 10,2015
Minithumbup
By:
Feb 10,2015
4 people found
this helpful
I am a landlord with 14 properties in the Southampton area and have been using Tenant Link as my letting agent on a tenant find basis for 13 years During that time we have developed an excellent working relationship based on their professional and friendly approach to their business. Tenant Link always go the extra mile to meet my needs and listen to my feedback to enable that the service they provide is second to none. I have and would always recommend them to any in the lettings market both la...
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Was this helpful? Yes
Feb 10,2015
Minithumbup
By:
Feb 10,2015
4 people found
this helpful
Been with tenant link for around 7 years. Excellent service and never have any major issues under their watch. Viva La Tenant Link!...
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Was this helpful? Yes
Jun 19,2014
Minithumbup
By:
Jun 19,2014
5 people found
this helpful
From the moment we bought the property with tenants in situ and Tenant Link managing the property for the previous owners, nothing has been too much trouble for them. I have appreciated their calm and incredibly helpful approach and sensible advice. Compared with the other letting agent in Southampton with whom I have had dealings on behalf of my son, Tenant Link have been an absolute pleasure to deal with. Huge thanks to Janine, Jacky and Shelley....
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Was this helpful? Yes
Jun 03,2014
Minithumbup
By:
Jun 03,2014
5 people found
this helpful
Staff are always very welcoming to us as landlords and to the tenants we bring to the office. All the paperwork (credit checks, contracts, references, guarantor forms) are efficiently dealt with. Questions from us and the tenants are answered in full and within a reasonable time. Requests for repairs and maintenance are nearly always passed on to us or dealt with directly by Tenantlink - except occasionally when handled by temporary staff. Periodic inspections of the houses are reported in full...
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Was this helpful? Yes
Apr 24,2014
Minithumbup
By:
Apr 24,2014
5 people found
this helpful
Tenant Link have managed the lettings on my Southampton properties for the last 5 years. In comparison to other agents I have used previously they have always been attentive & been proactive in dealing with any management issues before they escalated & proved more costly. A friendly & efficient service is provided by all staff & while (as with any tenant landlord relationships) there have been situations that required resolution, the company has assured this has been dealt with...
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Was this helpful? Yes
Apr 14,2014
Minithumbup
By:
Apr 14,2014
5 people found
this helpful
When I was searching for a house I was struggling as needed something fairly quick and a lot of agents couldn\'t help. Tenant link however did and the whole process was superb as they handle it all in house which makes it a lot easier. Would recommend this agent to anyone. Even once I was in the property nothing was to much hassle. The staff were very friendly....
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Was this helpful? Yes
Mar 26,2014
Minithumbup
By:
Mar 26,2014
5 people found
this helpful
I have used Tenant Link for all my properties in excess of 12 years and have always found them highly effective in all their dealings with me. Good response time and problem solving capabilities....
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Was this helpful? Yes
Mar 26,2014
Minithumbup
By:
Mar 26,2014
4 people found
this helpful
On my first contact with Tenant Link I found them very helpful and patient with the long list of questions I had about renting out my property. I was never kept waiting by them and they also tried to respond quickly to my enquiries. They quickly found a tenant for my property and processed the tenancy very efficiently. On the few occasions there has been a problem at the flat they have contacted me quickly. I wouldn\'t hesitate recommending them to someone....
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Was this helpful? Yes
Dec 03,2013
Minithumbdown
By:
Dec 03,2013
1 people found
this helpful
Called tenant link 6 times to arrange a viewing for a commercial property. I never haf aby returned valles and was denied a direct line to the person responsible for viewings. I have never dealt with such a cowboy organisation....
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What agent could do to change your mind?
You should all be dismissed with immediate effect. Your totally incompetent.
Was this helpful? Yes
By: Janine
Mar 25, 2014
View all comments (1)
Dear Steve, Further to your above comments, I would like to confirm that some of our commercial units are marketed on an advertisement only basis and the particular property that you were interested in was on this scheme. With this service we market the Landlord's properties and all applicants details are passed over to the Landlord's directly. Your details were passed over to the individual owner of the property each time that you contacted us but on this occasion you were not a successful ....
Aug 15,2012
Minithumbdown
By:
Aug 15,2012
2 people found
this helpful
I am a tenant at one of their properties and at the beginning they were great sorted everything out quickly and well but by the end of the tenancy when the viewings started they became terrible. Not only did they just turn up without telling us but were often late or never turned up at all for viewings we had allowed. The 24 hour window was thrown out the window and they would often phone and ask to turn up in a couple of hours. When we tried to sort out the issue of telling us about the viewing...
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What agent could do to change your mind?
If they had simply phoned to ask for viewings or texted with 24 hours notice we would be more than willing to comply. It\'s just their lack of common decency that has caused me to never what to deal with them or put anyone else in this position.
Was this helpful? Yes
Feb 07,2012
Minithumbup
By:
Feb 07,2012
3 people found
this helpful
We have recently taken a property through Tenant Link and I must say that they provided a great service for us. Tenant Link went out of their way to show us all of their properties that matched our requirements. . I must admit that Tenant Links standard of properties was much better than the other agents we have seen this year. The lady who Showed us around the properties was Sophia and she was so friendly and she explained the breakdown of costs before we paid anything. We then met with Jacky ...
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Was this helpful? Yes
Oct 05,2011
Minithumbdown
By:
Oct 05,2011
2 people found
this helpful
I had quite a lot of problems with the property when I moved in; no shower for over 4 days, the heaters didn't work, and they did not fixed them, however they let me a small electric heater during my tenancy. I never gave them any problems, so didn't have to much contact with the agency after the first few disastreous weeks. The property was quite dirty when I moved in, and I had to clean it myself. The bathroom was cover on limescale impossible to clean after so long. Now I left the property,...
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Was this helpful? Yes
Jun 30,2009
Minithumbdown
By:
Jun 30,2009
1 people found
this helpful
I was a student at the University of Southampton and lived in a tenant link property in my first year and they were fine, landlord was good and helpful and deposit was returned in full. For my final year however they charged as ...
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Was this helpful? Yes
By: Tenant Link - Janine
Jul 14, 2009
View all comments (1)
Dear Anthony, We are sorry you are feeling like this regarding your deposit return. As you are aware, you and your fellow housemates left the five bedroom house in a terrible condition, and we had tenants moving into the house on the 1st July 2009. We had to employ a cleaner to remove all of your rubbish, food from fridges and freezers, bathrooms and kitchen were left filthy, and bedrooms all needed a good clean! We paid the cleaner the full amount we deducted from your deposit and did'nt ....
Apr 06,2009
Minithumbup
By:
Apr 06,2009
4 people found
this helpful
I have lived in a Tenant Link property for over three years and have just moved out. They were very efficient and dealt with any problems we had during our tenancy really quickly. We were really pleased to receive our deposit back in full and really quickly after we moved out. We're really sorry to be leaving our home with Tenant Link and couldn't recommend them enough....
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Was this helpful? Yes
Jan 23,2008
Minithumbdown
By:
Jan 23,2008
2 people found
this helpful
They have lied about the landlord and the current tenants, they then used what we had said against us in a dispute with the current tenants and also tried to fob us off when they re let the property that we had signed for and paid for. Please stay far far away....
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Was this helpful? Yes
Areas covered
  • SO15
  • SO16
  • SO17
  • SO18
  • SO19
  • SO50
  • SO51
  • SO52
  • SO53

ARLA TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 8 6 0 0 0 0 1 2

Job vacancies

Please see a list of jobs available

Agent Fees

You will be asked to contribute towards vetting, administrative and other processing costs i.e. credit checks, taking up references, preparing inventories, setting up guarantors, supplying keys and checking in etc.

For guarantors required, the guarantor will also be subject to full referencing.

Our fees are currently Β£160 per person (Students Β£100), plus an additional Β£40 per contract. All fees are subject to VAT.
Last updated at 5:04 PM 11/07/2016 by Janine

Complaints Procedure

For all complaints, please post to:
Office Manager
19 London Road
Southampton
SO15 2AE

or email the Office Manager on:
lettings@tenantlink.co.uk
Last updated at 5:04 PM 11/07/2016 by Janine

Awards won by Tenant Link

Individual Branch Awards

Southampton, SO15 2AE

Sunday Oshikoya - no image available Sunday Oshikoya
Lettings Consultant
0 reviews

About Sunday No description set View full profile
Janine Gosden - no image available Janine Gosden
Office Manager
5 reviews

About Janine No description set View full profile
Jacky Prince - no image available Jacky Prince
Office Co-Ordinator
4 reviews

About Jacky Hello, My name is Jacky. View full profile
Jonathan Field - no image available Jonathan Field
Senior Lettings Consultant
3 reviews

About Jonathan No description set View full profile
Cerys Garside  - no image available Cerys Garside
lettings apprentice
2 reviews

About Cerys No description set View full profile


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