Spencer James Residential
4.8/5, 219 reviews
98% recommended
100% sales valuation accuracy
86% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Spencer James Residential specialises in all aspects of residential lettings, sales and property management in the prime development area of the Docklands, East London. Formed in 2002 and headed by James Bisset, our qualified team has over 40 years combined experience in the property industry. We match the most suitable properties to ... show more Spencer James Residential specialises in all aspects of residential lettings, sales and property management in the prime development area of the Docklands, East London. Formed in 2002 and headed by James Bisset, our qualified team has over 40 years combined experience in the property industry.

We match the most suitable properties to our clients’ requirements through our network of institutional and private contacts. Individual property owners, institutional investors and landed estates come to us for a personal, independent service aimed at maximising returns by attracting and retaining high calibre, reliable tenants.

We’re serious about the pivotal role we play between our landlords and tenants; buyers and sellers. Our clients are assured in the knowledge that we work under an approved code of practice, due to our memberships with recognised industry bodies including: the Association of Residential Lettings Agents (ARLA); the National Association of Estate Agents (NAEA); and the Property Ombudsman (Sales and Lettings).

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 86% £163,000 £582,500
Lettings 100% 99% £900 £2,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 0 108 4 15 0 27 0 7 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA DPS SAGEagent Move With Us
Latest Properties

No Properties

Spencer James Residential Branches (view all 2)

“RUN!!!...”

Share on :
Feb 19,2024
Minithumbdown
By: 'Jasmine'
Feb 19,2024
1 people found
this helpful
RUN!!!! This is undeniably the WORST company to let a flat from in all of the UK. My experience from day 1 was nothing but a horrible experience. Every person that works here is incompetent and just RUDE and will speak down on you as if ...
read full review
Attachments

Review file
Review file
Was this helpful? Yes

“Five Star Review - Great Personable Service...”

Share on :
Nov 06,2023
Minithumbup
Tom
Andreas
By: 'Ruby'
Nov 06,2023
0 people found
this helpful
Great proactive and personable service from Spencer James. They provided constant updates regularly and supported me throughout the entire process. I dealt with Thomas Cann and Andy Panteli. Even after moving into my property, they have still been helping me, which is very rare for ...
read full review
Was this helpful? Yes

“I couldn't be more impressed with Andy Pantel......”

Share on :
Jun 06,2023
Minithumbup
Andreas
By: 'Chris'
Jun 06,2023
0 people found
this helpful
I couldn't be more impressed with Andy Panteli's professionalism and dedication. Andy has always demonstrated that he exceeds all expectations. Thank you Andy for your help, advice and time....
read full review
Was this helpful? Yes

“Amazing service! The staff are professional, ......”

Share on :
Dec 28,2022
Minithumbup
Andreas
By: 'Rebecca'
Dec 28,2022
0 people found
this helpful
Amazing service! The staff are professional, easily accessible and dealt with any issues I had promptly. A special thanks to Andy for all the support and helping me find my beautiful home. Thank you 😊...
read full review
Was this helpful? Yes

“The property and service we have received so ......”

Share on :
Nov 29,2022
Minithumbdown
By: 'Libertina'
Nov 29,2022
0 people found
this helpful
The property and service we have received so far has been lovely. We get substantial responses to our emails. I would highly recommend their service...
read full review
Was this helpful? Yes

“Thank you Andy!...”

Share on :
Aug 26,2022
Minithumbup
Andreas
By: 'Brooklyn'
Aug 26,2022
1 people found
this helpful
We were just browsing the shop window and Andy approached us, we asked about a duplex third and fourth floor apartment but he recommended not to view due to us having two children. He listened to what we needed and advised he had just valued ...
read full review
Was this helpful? Yes

“Great Agents and Great Company...”

Share on :
Jun 28,2022
Minithumbdown
Andreas
By: 'Adam Lynch'
Jun 28,2022
0 people found
this helpful
Andreas Panteli has been extremely helpful in rental thus far. Any query raised is always dealt with swiftly and effectively and has made for an easy living situation. I would highly recommend Spencer James to anyone looking in this area....
read full review
Was this helpful? Yes

“Andreas Panteli...”

Share on :
Jun 25,2022
Minithumbup
Andreas
By: 'Shadab Khan'
Jun 25,2022
2 people found
this helpful
The best agent I have met so far is Andreas Panteli. He helped us move in to a property at King George V, his dedication to his work was exceptional. When we moved in, our kid was barely 1 year old which Andy (as we use ...
read full review
Was this helpful? Yes

“Andreas Pateli...”

Share on :
Jun 21,2022
Minithumbup
Andreas
Andy
By: 'kanchan'
Jun 21,2022
1 people found
this helpful
We rented a flat via Andreas Pateli a couple of weeks ago. I would like to mention that Andy has been very helful, kind in answering all our queries before and even after we signed the contract, whenever I had a question, Andy has been ...
read full review
Was this helpful? Yes

“Andy (Andreas Panteli) from Spencer James Res......”

Share on :
Jun 21,2022
Minithumbup
Andreas
By: 'Gauri'
Jun 21,2022
1 people found
this helpful
Andy (Andreas Panteli) from Spencer James Residential helped us find the perfect apartment to rent. He carefully listened to all our requirements and was very helpful in guiding us through the entire process, and made everything super smooth and efficient....
read full review
Was this helpful? Yes

“Efficient, professional + supportive....”

Share on :
May 30,2022
Minithumbup
Andreas
By: 'Theo'
May 30,2022
1 people found
this helpful
Exceptional level of understanding our needs - Andy (the agent dealing our let) was super professional throughout the process. Very easy to contact and showed a great amount of care throughout - and continues to do so. All our demands have been met and dealt ...
read full review
Was this helpful? Yes

“Incredible service!...”

Share on :
May 30,2022
Minithumbup
Andreas
By: 'Andriana'
May 30,2022
1 people found
this helpful
Incredible service! Any questions or queries we have had about the tenancy or property have always been answered quickly and with care. We really feel looked after and couldn’t be happier! Thank you...
read full review
Was this helpful? Yes

“Extremely happy with the customer service by ......”

Share on :
Jul 23,2021
Minithumbup
Andreas
By: 'Entokela Uka'
Jul 23,2021
1 people found
this helpful
Extremely happy with the customer service by Andreas Panteli (Andy).Very professional,helpful and efficient.I just rented a property with his help and I am really happy.Great agent, well done...
read full review
Was this helpful? Yes

“Great company...”

Share on :
Jun 26,2021
Minithumbup
Andy
By: 'Veronica'
Jun 26,2021
0 people found
this helpful
We used Spencer James a few months ago to find a flat. Andy has been really amazing and helped to find us the perfect home. The service is second to none, always there if you need them. Really recommend this company, particularly Andy who is ...
read full review
Was this helpful? Yes

“Great Staff and Service...”

Share on :
Jun 16,2021
Minithumbup
Andreas
By: 'Jay Simpson'
Jun 16,2021
0 people found
this helpful
Have know about Spencer James for a long while. Staff always friendly and knowledgable. Very helpful in getting me going being a Landlord. Would recommend you give them a call....
read full review
Was this helpful? Yes

“Fantastic Lettings and Property Management Agency...”

Share on :
Mar 20,2021
Minithumbup
Andreas
By: 'Amit Patel'
Mar 20,2021
0 people found
this helpful
I have been using Spencer James for a couple years now and my experience with them has literally been 5 star. They are a superbly run property management and lettings agency. They always go seem above and beyond. Not only do they find good tenants, they ...
read full review
Was this helpful? Yes

“Thank you Andreas...”

Share on :
Jan 27,2021
Minithumbup
Andreas
By: 'Mothy'
Jan 27,2021
0 people found
this helpful
Andreas has been great. Thank you for your help! We also love the new space and the move-in was very fast/ swift...
read full review
Was this helpful? Yes

“Great service!...”

Share on :
Jan 26,2021
Minithumbup
Andreas
By: 'Laura V'
Jan 26,2021
1 people found
this helpful
I would like to thank you guys for making all the renting process easy and efficient. In particular I d like to thank Andy Panteli for being super proactive and supporting us in all our requests. Great job!...
read full review
Was this helpful? Yes

“Property was let very quickly with long stand......”

Share on :
Jan 12,2021
Minithumbup
Andreas
By: 'Kent O'
Jan 12,2021
1 people found
this helpful
Property was let very quickly with long standing tenants; Guidance and advise was provided throughout from start to finish as I was a first time landlord. Highly recommended....
read full review
Was this helpful? Yes

“A brilliant service, very friendly, always he......”

Share on :
Sep 26,2020
Minithumbup
Andreas
By: 'Andrew'
Sep 26,2020
0 people found
this helpful
A brilliant service, very friendly, always helpful, honest advice, found excellent tenants very quickly and took on all the hard work all for a very fare fee. I believe also provided the tenants with excellent service....
read full review
Was this helpful? Yes

“Spencer James is an agency that is very under......”

Share on :
Aug 03,2020
Minithumbup
James
By: 'Noar'
Aug 03,2020
0 people found
this helpful
Spencer James is an agency that is very understanding. Everyone who works there listen to you and are very helpful....
read full review
Was this helpful? Yes

“Excellent agency!!...”

Share on :
Jul 21,2020
Minithumbup
Andreas
Ashleigh
By: 'Vay'
Jul 21,2020
0 people found
this helpful
I have been with Spencer James for 9 years and they have never failed to deliver. Andy is friendly, efficient and reliable. His professionalism and attitude has brought us great tenants and nothing seems too much trouble for him. I would highly recommend SJ!...
read full review
Was this helpful? Yes

“Great team, excellent customer service. Spec......”

Share on :
Nov 07,2019
Minithumbup
Andreas
By: 'Vinod'
Nov 07,2019
0 people found
this helpful
Great team, excellent customer service. Special thanks to Andy for his professionalism and dedication. He's always there to help even beyond the call of his duty....
read full review
Was this helpful? Yes

“Spencer James Estate Agents...”

Share on :
Nov 01,2019
Minithumbup
Andreas
By: 'James'
Nov 01,2019
0 people found
this helpful
Helpful staff with quick responses should you need anything. They find properties suitable for you at the best value for money....
read full review
Was this helpful? Yes

“5 star service...”

Share on :
Oct 31,2019
Minithumbup
Andreas
By: 'Bruno'
Oct 31,2019
1 people found
this helpful
I have been with us agency for 5 years and they have never let me down on any occasion. They are approachable and understanding, and very quickly come to your help when needed. Andy in particular was very knowledgeable and friendly to deal with. Strongly recommend!...
read full review
Was this helpful? Yes

“I rented an apartment through the agency and ......”

Share on :
Oct 29,2019
Minithumbup
Andreas
By: 'Olawale'
Oct 29,2019
1 people found
this helpful
I rented an apartment through the agency and got good professional service. They answer calls immediately and are very professional. They were also able to resolve the few issues I had quickly. Andy is exceptional and very helpful in making my settling into the area ...
read full review
Was this helpful? Yes

“The best letting manager...”

Share on :
May 09,2019
Minithumbup
Andreas
By: 'Crystel'
May 09,2019
0 people found
this helpful
Andy was very helpful and he ensure that our property documentation would go smoothly. He is the best , he always check up on us how we doing and he is a person who cares for their tenant!! Very thankful...
read full review
Comment on agent fees
They deserve all the fees !!
Was this helpful? Yes

“Amazing Agent...”

Share on :
Apr 12,2019
Minithumbup
Andreas
By: 'CP'
Apr 12,2019
0 people found
this helpful
Andy was super helpful and efficient during the move in process which is usually quite stressful. Really happy with the apartment, it's exactly what I was looking for...
read full review
Was this helpful? Yes

“Mr...”

Share on :
Jun 25,2018
Minithumbup
Andy
By: 'Alex'
Jun 25,2018
0 people found
this helpful
Most estate agents leave people wondering what they got for the fees that they have paid. Not so the Spencer James Residential . From start to finish, professional, efficient, honest and straight talking. They tell you what should be done, tell you when and how it ...
read full review
Comment on agent fees
Much cheaper than the usual estate agents.
Was this helpful? Yes

“Great service...”

Share on :
Jun 14,2018
Minithumbup
Andreas
By: 'Steve'
Jun 14,2018
0 people found
this helpful
Bought my flat from them 6 years ago and family recommended them to rent out the flat. Great service, quick to respond and deal with any issues with properly or tenants. Saved me a few quid as well fixing minor issues without expensive tradesmen. Would recommend ...
read full review
Comment on agent fees
Fees a reasonable, management recommend if you are first time landlord. Fees are transparent.
Was this helpful? Yes

Vendor Fees

1.5% plus vat

Landlord Fees

12% plus vat

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:30 AM by James Bisset
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:30 AM 20/10/2022 by James Bisset

Awards won by Spencer James Residential

Regional Awards won by Spencer James Residential

Individual Branch Awards

London, E16



Find the Best Agent to
Sell or Rent Your Home