• Staff picture
    Danny
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    Natasha
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    John Davidson
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    Leah Birch
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    Cat
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    Amy
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    Peter
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    Pauline
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    Vicky
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    Derek
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    Lewis
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    Claire Chambers
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    Amy
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    Allan
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    Clair
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    David
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    Feliciano
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    Martin
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    Emma
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    Anna
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    Chloe
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    Michal
Southside property management is one of the best letting agent branches in Scotland. Our office is located on Nicolson Street next to the University of Edinburgh and George Square Gardens. We cover property lettings and property management in Edinburgh its surrounding boroughs.

Why Southside Property Management?


Southside Property Management is a top letting agent in Edinburgh and surr
Read full description... Southside property management is one of the best letting agent branches in Scotland. Our office is located on Nicolson Street next to the University of Edinburgh and George Square Gardens. We cover property lettings and property management in Edinburgh its surrounding boroughs.

Why Southside Property Management?


Southside Property Management is a top letting agent in Edinburgh and surrounding areas in Scotland. We are a respectable letting agent that will help you let your property in a cost-effective, honest and transparent way. If you are looking to rent a flat in Edinburgh we can match you with one of our caring and professional landlords. Southside Property Management in Edinburgh is a proactive and fast-paced property management company that is focused on delivering an efficient and first class customer service to clients looking to rent or let.


SouthSide Property is a company that believes in long-term relationships with our landlords and tenants. We do not charge any additional costs from landlords that have been with us more than three years. Our marketing strategy includes advertising on all of the most popular property portals such as Zoopla and Rightmove. We offer 4 main services including Full Management Service, Let Only Service, Formal Pre-Purchase/Rental Survey, Inspection Only Service. For a monthly full management fee, we cover everything from the professional photography, online marketing, To Let Board, inquiry management, viewings, referencing and credit checks and signing the legal documents on your behalf.


If you choose our Let Only service, we will let your property for a fee but further property management will be up to you. We also assist landlords looking to purchase a buy-to-let investment property. If your property is in Edinburgh, we can offer you a property inspection service with a detailed report and photos, for a small fixed fee. If you are thinking of renting your property in Edinburgh, contact Choice Investments for an initial valuation.
Southside Property Management

20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

www.southsidemanagement.com

Properties for Sale
Properties to Rent

“Great Service...”

Mar 25,2019
Minithumbup
Allan
By: 'Morag'
Mar 25,2019
0 people found
this helpful
Allan provides a great service in managing the rental of my property. He deals promptly with any issues and keeps me informed every step of the way, which gives me complete peace of mind....
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Comment on agent fees
Good value for money
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“Absolutely amazing...”

Mar 24,2019
Minithumbup
Amy
Chloe
By: 'Aliza and Syed'
Mar 24,2019
0 people found
this helpful
Both Amy and Chloe have been abolsotely wonderful. Amy is a hardworking individual, manager should be proud of her. Amy has paid the journey so mooth, she is lovely to talk to and really understands how the other person feels. We need more people like ...
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“outstanding...”

Mar 24,2019
Minithumbup
Natasha
By: 'Waverly'
Mar 24,2019
0 people found
this helpful
I am fortunate to own and operate a number of property portfolios in Edinburgh and elsewhere in UK, involving both residential and commercial properties. All are managed on my behalf. By a significant margin, SPM lead the field in terms of their professionalism and unfailing ...
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Comment on agent fees
Excellent value.
Was this helpful? Yes

“Excellent...”

Mar 22,2019
Minithumbup
Allan
Andrew
By: 'Cal'
Mar 22,2019
0 people found
this helpful
All interactions with Southside, from my property manager Allan, to all support staff have been just that; supportive! Nothing is too much and their consistent and effective communication is rare in a market saturated by poor estate agents....
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“Absolutely great...”

Mar 21,2019
Minithumbup
Chloe
By: 'Zuzi'
Mar 21,2019
0 people found
this helpful
Chloe is very kind person, who makes you feel "Im here to help you". Her approach to a client is very friendly but yet very professional. Nothing is too much trouble for her. It was a pleasure to have a property manager like her!...
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“Highly recommended...”

Mar 20,2019
Minithumbup
Allan
By: 'TJ'
Mar 20,2019
0 people found
this helpful
Southside Property's Allan Wells has given sound advice and great support and is highly recommended as a letting agent....
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes

“Very helpful...”

Mar 18,2019
Minithumbup
Chloe
By: 'Catriona'
Mar 18,2019
0 people found
this helpful
Chloe was very helpful during our tenancy and dealt with any issues in the property quickly and professionally which was much appreciated....
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“100% satisfied...”

Mar 17,2019
Minithumbup
Chloe
By: 'brilliant property manager'
Mar 17,2019
0 people found
this helpful
We have had Chloe as our property manager for some time now. She has always been very helpful. She gets things sorted promptly. Available whenever we need something. And now when we have to leave the flat she is super helpful with everything too. I ...
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Comment on agent fees
n/a
Was this helpful? Yes

“5 star service!...”

Mar 16,2019
Minithumbup
Chloe
By: 'Patrycja'
Mar 16,2019
0 people found
this helpful
Chloe is always willing to help, answering emails even the same day and keeping us up-to-date about all the issues we have been experiencing. She is our agent for 2 months now and she handled all issues we weren't happy about (we moved to the property ...
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Was this helpful? Yes

“I could not imagine a better Property Manager than Chloe Thomson...”

Mar 16,2019
Minithumbup
Chloe
By: 'Pawel Jasik'
Mar 16,2019
0 people found
this helpful
At the end of December 2018 I have secured a letting agreement of an apartment with CMC Property. Without any prior indication of such event progression, by mid-January 2019 I was informed that the company undergoes a liquidation process and that my flat will be moved under ...
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Comment on agent fees
Very Good
Was this helpful? Yes

“Southside Review...”

Mar 14,2019
Minithumbup
Amy
Chloe
By: 'Alex C'
Mar 14,2019
0 people found
this helpful
I have had nothing but excellent customer service from Southside, easily the best property management company I have had. Their staff are very professional, friendly and have a quick response time. No task is too small....
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“Excellent...”

Mar 14,2019
Minithumbup
Lewis
Andrew
By: 'Neal'
Mar 14,2019
0 people found
this helpful
Easy to find properties online, I found my flat based on the notifications sent out from similar properties I'd seen. Lewis was excellent in helping me complete the online application with the relevant paperwork, and Andrew was pleasant and professional, checking in with me soon ...
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Comment on agent fees
Nothing unexpected thus far
Was this helpful? Yes

“Good agent...”

Mar 12,2019
Minithumbup
Allan
By: 'tenant'
Mar 12,2019
0 people found
this helpful
Agent was polite, helpful and quick to respond to queries. Requests were generally dealt with well and in a timely fashion....
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“Friendly service...”

Mar 02,2019
Minithumbup
Chloe
By: 'Sami'
Mar 02,2019
0 people found
this helpful
Chloe was always willing to help with any issues we had with our tenancy and was quick to reply to us. She was particularly helpful in assisting us with the moving out process and any issues and questions we had. Everything could be conducted through ...
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Comment on agent fees
n/a
Was this helpful? Yes

“negligent...”

Feb 27,2019
Minithumbdown
By: 'professional landlord'
Feb 27,2019
1 people found
this helpful
The letting agency failed to inspect regularly and the property was badly damaged and they did nothing to resolve the difficulties with tenants who had failed to ventilate (blocked trickle vents and dried clothes on radiators constantly) and we had a severe mould problem as ...
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Comment on agent fees
same as most
Was this helpful? Yes

“Perfect!...”

Feb 26,2019
Minithumbup
Emma
Lewis
By: 'Vilius'
Feb 26,2019
0 people found
this helpful
Was a really easy and fast process. Good customer service. Loved getting a gift basket moving to a new place as I never experienced such a thing with other companies....
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“Professional and Friendly...”

Feb 21,2019
Minithumbup
Allan
By: 'Eleanor'
Feb 21,2019
0 people found
this helpful
Renting through Southside was an easy, straightforward process. Everything was carried out on time and information provided in a timely and appropriate manner. On moving into the property, we received a welcome bag of useful household goods which was a nice touch and really handy! ...
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Was this helpful? Yes

“Allan is great...”

Feb 19,2019
Minithumbup
Allan
By: 'Francesco'
Feb 19,2019
0 people found
this helpful
We have been renting from Southside since June 2018. It's been an extremely good experience. The manager who has been following us since the beginning is Allan Wells. He provided us with excellent support during the move in and dealing with a few glitches in the ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Staff were very professional...”

Feb 14,2019
Minithumbup
Michal
Natasha
By: 'Maureven Edmondson'
Feb 14,2019
0 people found
this helpful
Michal and Natasha have been very quick and responsive all the way through Our experience of private renting. I feel that I only have to call and they are not far away....
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Comment on agent fees
N/A
Was this helpful? Yes

“Dobra Agencja...”

Feb 13,2019
Minithumbup
Michal
Anna
By: 'Michał Kryśinski'
Feb 13,2019
0 people found
this helpful
Pozdrawiam Pana Michała Krysińskiego oraz Panią Annę Pająk bardzo fajni pomocni Ludzie jescze z taką pomocą i zaangażowaniem się nie spotkałem Pozdrawiam i Dziękuję za współpracę...
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Comment on agent fees
Dobry Agent miły i pomocny dobrze wytłumaczy i pokieruje
Was this helpful? Yes

“Helpful...”

Feb 07,2019
Minithumbup
Emma
By: 'Kisim'
Feb 07,2019
0 people found
this helpful
Emma is very kind and helpful as a manager. She replies quickly and can also get issues sorted. She's awesome....
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Was this helpful? Yes

“6 years no problems...”

Feb 04,2019
Minithumbup
By: 'Scott Whitfield'
Feb 04,2019
0 people found
this helpful
I have been with south side property management for 6 years now and recommend them to everyone. No problem is too big or too small Andrew Anderson, my property manager is an asset to the business any problems he sorts it quick, fast and in a ...
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Was this helpful? Yes

“Considerate and attentive...”

Feb 04,2019
Minithumbup
Allan
By: 'Matt'
Feb 04,2019
0 people found
this helpful
Since taking over as my agent at Southside, Allan has been consistently helpful when dealing with any issues. My time with Southside has been overall positive, and I would recommend them to any landlord/tenant....
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Was this helpful? Yes

“First Class...”

Feb 04,2019
Minithumbup
Pauline
By: 'Martin L'
Feb 04,2019
0 people found
this helpful
Pauline has been doing the accounts for my flats in Edinburgh ever since I moved them to Southside. I have always found her to be very efficient, courteous and friendly. There have not been many occasions when I have asked for clarification or rectification, but ...
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Comment on agent fees
Very Reasonable
Was this helpful? Yes

“Top Service...”

Feb 01,2019
Minithumbup
Allan
By: 'Satisfied renter'
Feb 01,2019
0 people found
this helpful
Allan Wells works hard to maintain our house and to make sure it feels like home and that we are confirmed. If all other property managers provide the same exemplary service, Southside Property Management is top class. My only complaint is that their office is ...
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Comment on agent fees
I have found the fees are some of the best in Edinburgh.
Was this helpful? Yes

“Flat 204/2...”

Jan 29,2019
Minithumbup
By: 'Holly'
Jan 29,2019
0 people found
this helpful
Since I moved into the property in 2013, I have been happy with the service from the agent. The propertty manager was then Mark and he was always prompt responding to the reports from the property. The new manager Andrew has also continued from Marks' way ...
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Comment on agent fees
Good
Was this helpful? Yes

“A new electric fireplace!...”

Jan 29,2019
Minithumbup
By: 'Rosa Vargas'
Jan 29,2019
0 people found
this helpful
I woke up at 4 am in the morning. I was freezing. The electric fireplace in my studio was broken! Then, I contacted my property manager Angela McIntyre. She immediately sent an electrician to verify it wasn't an electrical fault. Once she got the alert from ...
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Was this helpful? Yes
By: Angela McIntyre
Jan 29, 2019
View all comments (1)
Thank you for the review Rosa. I am glad you are happy with the new electric fire and the service you received. ...

“Excellent communicator...”

Jan 28,2019
Minithumbup
Chloe
By: 'Michael H'
Jan 28,2019
0 people found
this helpful
Chloe has been our designated property manager since she joined Southside in early 2018. She has been in regular contact by email to keep us up-to-date with issues concerning our properties. She has kept on top of some awkward maintenance problems, in particular sorting out damage ...
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Comment on agent fees
Southside fees are very reasonable compared to those of my previous agent. Their list of charges is fixed every year and made available to landlords.
Was this helpful? Yes

“Allan Wells...”

Jan 25,2019
Minithumbup
Allan
By: 'Gill McBride'
Jan 25,2019
0 people found
this helpful
Allan has been extremely attentive since he took over looking after my flat in Edinburgh. I get timely emails regarding any issues and we have a good understanding of my tenants. If there is anything I need doing, Allan attends to it very quickly and ...
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Comment on agent fees
Good
Was this helpful? Yes

“Quick fix of broken door...”

Jan 24,2019
Minithumbup
Allan
By: 'Gina'
Jan 24,2019
0 people found
this helpful
Our broken front door handle was fixed within hours, a serious issue that disappeared instantly. We made one phone call, and a person was sent almost immediately....
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Was this helpful? Yes
Areas covered
  • all EH post codes
  • all FK post codes
  • All KY post codes
  • EH8

ARLA NALS NLA SAL DPS LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
194 6 369 9 0 0 0 0 21 3

Fees

At SouthSide we have no upfront fee or hidden charges whatsoever for tenants and the only charge to landlords is 9% +VAT of the monthly rent and we do everything for you! If there are tenants in situ when we take on a property then our fee to landlords is reduced to 6%+VAT of the monthly rental and reverts to the standard 9%+VAT when new tenants move in. We also negotiate rates with external companies for legal certificates/requirements and do not take a cut of this cost, which is typical in our industry. We work with trusted maintenance companies and have negotiated fixed costs for their work e.g. landlord gas safety certificate for £39 incl. VAT. Many of our existing landlords who had managed their property themselves have said that as a result of our management and cost savings, this alone covers our management fee.
Last updated at 28/03/2016, 11:13 AM by John

Complaints Procedure

SouthSide Complaints Procedure

At Southside Property Management we are committed to providing excellent service across all aspects of the business, which meets our clients’ reasonable expectations, but even so, sometimes issues can arise which give cause for complaint. If they do please let us know as soon as you can so we can make things right again.

Natasha Bonello nb@southsidemanagement.com

Leah Birch lb@southsidemanagement.com

Andrew Anderson aa@southsidemanagement.com

Natalie Singers ns@southsidemanagement.com

Allan Wells aw@southsidemanagement.com

Chloe Thompson ct@southsidemanagement.com

Emma Winning ew@southsidemanagement.com

Angela McIntyre am@southsidemanagement.com

If you wish to complain about any aspect of our service, or that of a contractor instructed by us on your behalf, you can do so by contacting your Property Manager in writing, by email in the first instance, who will investigate and get back to you within 3 working days:

Tenants or Neighbour Complaints
Cat Dalrymple
20 Nicolson Street
Edinburgh
EH8 9DH
cd@southsidemanagement.com

Landlords/ 3rd Party Complaints
Emma Ewen
20 Nicolson Street
Edinburgh
EH8 9DH
ee@southsidemanagement.com


Step 1
If you feel you have done all you can to resolve the issue with your Property Manager then the complaint will be investigated by another member of our team as follows within 10 working days:


Step 2
If the response still does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons you deem that the complaint has not been resolved. The complaint will then be reconsidered by Natasha Bonello within 5 working days.

Step 3
Any unresolved complaints after this stage will be reviewed by John Davidson within 5 working days for a final response and will be our final stance. If this final decision does not resolve your difficulty, you may at that stage apply to one of our governing bodies below, once the internal complaints procedure has been exhausted.

If your complaint is in relation to return of your tenancy deposit, at this stage a dispute should be raised with Letting Protection Scotland: https://www.lettingprotectionscotland.com/tenant-info

Tenants
Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
Glasgow G2 8JB

Web: https://www.housingandpropertychamber.scot/
Tel: 0141 302 5900
Fax: 0141 302 5901

Landlords/ 3rd Party Complaints/Tenants
The Property Ombudsman
Milford House
43-45 Milford Street
Wiltshire SP1 2BP

Web: http://www.tpos.co.uk
Tel: 01722 333 306
Fax: 01722 332 296


Please note that each body above have their set timescales that can range from 1 – 3 months to review evidence.



Last updated at 11:13 AM 28/03/2016 by John
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