Southside Property Management
4.8/5, 751 reviews
97% recommended
87% lettings valuation accuracy
91% lettings fee satisfaction

Property Features

SouthSide Property Management was established in 2009 and has been voted the Best Letting Agent in Scotland 2019 and Best Overall Agent in Edinburgh 2019 by both landlords and tenants on AllAgents.Our office is located on Nicolson Street next to the University of Edinburgh and George Square Gardens. We cover property lettings ... show more SouthSide Property Management was established in 2009 and has been voted the Best Letting Agent in Scotland 2019 and Best Overall Agent in Edinburgh 2019 by both landlords and tenants on AllAgents.
Our office is located on Nicolson Street next to the University of Edinburgh and George Square Gardens. We cover property lettings and property management in Edinburgh and surrounding areas

SouthSide Property Management is a team of hardworking, driven and committed individuals with over 50% of the team being with us between 3–11 years. We believe in long-term relationships with our landlords and tenants. Our marketing strategy includes advertising on all of the most popular property portals such as Zoopla, Lettingweb, Gumtree, Onthemarket and Rightmove. We offer 4 main services including Full Management Service, Let Only Service, Formal Pre-Purchase/Rental Survey, Inspection Only Service. For a monthly full management fee, we cover everything from the professional photography, online marketing, to let board, viewings, referencing and credit checks and signing the legal documents on your behalf.

Our landlords and tenants are our priority so with this in mind, we are continuously adopting new ways to improve our service and make things easier with extended office opening hours, including Saturdays and Bank Holidays, a 24-hour on call Property Manager, flexible viewing times and online systems. Our priority is to provide an unrivalled service whilst remaining affordable and competitive.

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2021 allAgents Estate & Letting Agents Awards


Latest Reviews

 View all Reviews 751
Featured Review
a
reviewed by 'Alan'
“Great letting agency, very professional, responsive and always willing to help. I have nothing but positive feedback for this agency. ......”
Featured Review
a
reviewed by 'Sofia'
“Have had a great experience so far, best agency I have rented from in all my renting time. Everyone I ......”
Featured Review
a
reviewed by 'Rachel'
“Having recently moved into a property, my housemates and I can not fault Southside's approach and service (especially during the ......”
Featured Review
a
reviewed by 'Tom'
“First class service from Dewald and the team. Friendly professional and timeous. Tenants have been very happy also which gives ......”
Featured Review
a
reviewed by 'Sean'
“So far so good. Moved with Southside at the start of December and the follow ups have been great. Every ......”
15th Jun 2021
reviewed by 'TJ'
“I have peace of mind knowing my property is well managed. I am pleased with Katy's advice and communication with ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 87% 91% £330 £9,609
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
236 8 467 14 0 0 0 0 23 3
Areas covered
  • all EH post codes
  • all FK post codes
  • All KY post codes
  • EH8
Address

20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

Opening Hours
  • Monday: 08:00 - 18:00
  • Tuesday: 08:00 - 18:00
  • Wednesday: 08:00 - 18:00
  • Thursday: 08:00 - 18:00
  • Friday: 08:00 - 18:00
  • Saturday: 09:00 - 13:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS NLA SAL DPS LPS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Featured Review
a

“Great letting agency, very professional, resp......”

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Jan 16,2020
Minithumbup
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Leah Birch
By: 'Alan'
Jan 16,2020
1 people found
this helpful
Great letting agency, very professional, responsive and always willing to help. I have nothing but positive feedback for this agency. The staff are pleasant and will help at every opportunity. Leah has been a fantastic property manager. Thank you for all your hard work! 5 out ...
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Featured Review
a

“Have had a great experience so far, best agen......”

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Oct 28,2019
Minithumbup
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Andrew
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Mhairi
By: 'Sofia'
Oct 28,2019
0 people found
this helpful
Have had a great experience so far, best agency I have rented from in all my renting time. Everyone I have come in contact with has gone above and beyond to make me feel welcome in my new property....
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Featured Review
a

“Positive move in experience...”

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Feb 25,2021
Minithumbup
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Amy
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Emma
By: 'Rachel'
Feb 25,2021
0 people found
this helpful
Having recently moved into a property, my housemates and I can not fault Southside's approach and service (especially during the Covid restrictions), in particular from Amy and Emma. After being accepted, the process for organising a visit to the property, tenancy agreement and paying the ...
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Featured Review
a

“First class service from Dewald and the team...”

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Dec 18,2020
Minithumbdown
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Dewald
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Clair
By: 'Tom'
Dec 18,2020
0 people found
this helpful
First class service from Dewald and the team. Friendly professional and timeous. Tenants have been very happy also which gives us comfort as landlords. Highly recommend ....
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Featured Review
a

“Recent mover...”

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Jan 06,2021
Minithumbup
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Derek
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Clair
By: 'Sean'
Jan 06,2021
0 people found
this helpful
So far so good. Moved with Southside at the start of December and the follow ups have been great. Every member of staff who I have dealt with have been informative and very helpful. Derek and his colleague were great on our viewing and answered ...
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“Excellent service...”

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Jun 15,2021
Minithumbup
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Katy
By: 'TJ'
Jun 15,2021
0 people found
this helpful
I have peace of mind knowing my property is well managed. I am pleased with Katy's advice and communication with my tenant. She has helped negotiate an acceptable common ground to resolve some issues...
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“Excellent Service...”

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May 28,2021
Minithumbup
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Katy
By: 'Vicki'
May 28,2021
0 people found
this helpful
As landlord I have comfort that my property is being well managed and that the tenants are receiving a good service with any issues dealt with promptly. Excellent communication from Katy and the team. A friend has also given great feedback on the tenant finder ...
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“Excellent letting agent, very quick to respon......”

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May 06,2021
Minithumbup
By: 'Joanne'
May 06,2021
0 people found
this helpful
Excellent letting agent, very quick to respond to any questions and always happy to help! Very happy with the service they provide....
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“Excellent management company and all staff ar......”

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Apr 29,2021
Minithumbup
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Andrew
By: 'Val'
Apr 29,2021
0 people found
this helpful
Excellent management company and all staff are on the ball . Never have any problems using Southside Property. Would thoroughly recommnd...
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“Capable hands...”

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Apr 23,2021
Minithumbup
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Angela
By: 'Amy'
Apr 23,2021
0 people found
this helpful
Southside have always been fantastic when addressing any queries we may have and we've always found them to be warm and welcoming. Particularly have found every interaction with Angela to be professional, courteous and effective. She always strives to help us out when there are ...
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“As the Director of decorating company who rec......”

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Mar 26,2021
Minithumbup
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Pauline
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Dominik
By: 'Darling Decor'
Mar 26,2021
0 people found
this helpful
As the Director of decorating company who receives contracts of work on behalf of Southside PM, I must say the accounts department goes out their way to deal with any queries or issues i have very fast and accurately. Great service and team overall throughout ...
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“Helped to make what would otherwise have been......”

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Mar 18,2021
Minithumbup
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Amy
By: 'Oscar'
Mar 18,2021
0 people found
this helpful
Helped to make what would otherwise have been a very stressful move very easy! Hugely understanding, friendly and great communication....
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“Nothing but positive comments for Southside! ......”

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Mar 04,2021
Minithumbup
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Sam
By: 'K'
Mar 04,2021
0 people found
this helpful
Nothing but positive comments for Southside! After being left in a very complicated situation I had to sort out accomodation fast! Southside could not have been more helpful. I was accepted for my flat on the Monday and was moved in by Friday! Sam, showed ...
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“Great service, would recommend...”

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Mar 01,2021
Minithumbup
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Dewald
By: 'Malcolm'
Mar 01,2021
0 people found
this helpful
Have no complaints with the service, and would recommend to anyone. Really good communication with De and the SPM staff in general. Very professional and timely with any issues....
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“Angela's been great! She's dealt with any iss......”

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Feb 25,2021
Minithumbup
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Angela
By: 'Courtney'
Feb 25,2021
0 people found
this helpful
Angela's been great! She's dealt with any issues we've had very quickly and the whole process has been smooth! She's always super friendly which is great! Thank you!...
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“Andrew has been excellent..very understanding......”

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Feb 10,2021
Minithumbdown
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Andrew
By: 'Varghese'
Feb 10,2021
0 people found
this helpful
Andrew has been excellent..very understanding and supportive. Andrew has been available whenever I reached out to him. He has been very flexible to request make.. Thank u much appreciate.....
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“Excellent landlord... had an amazing experien......”

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Feb 01,2021
Minithumbup
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Dewald
By: 'Hannah Lang'
Feb 01,2021
0 people found
this helpful
Excellent landlord... had an amazing experience with Dewald. Very accommodating and professional! Had absolutely no problems and no complaints to be made about him. We enjoyed our time in the property very much....
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“Great property manager!...”

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Dec 18,2020
Minithumbup
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Emma
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Clair
By: 'Rachel'
Dec 18,2020
0 people found
this helpful
My husband and I have just finished our tenancy with Southside and wanted to give Emma the recognition she deserves, as a property manager. Whenever any issues cropped up she was always willing to provide the help and support we needed. Emma had our best ...
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“Really really good...”

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Dec 03,2020
Minithumbup
By: 'Ana'
Dec 03,2020
0 people found
this helpful
It was a great service, it was the first time I rented with Southside and could'nt have been better. Not only how they answered all my doubts and queries really fast, also that the flat was amazing. And just recieved a call to make sure ...
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“Anna was very patient with us, as well as fri......”

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Dec 03,2020
Minithumbup
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Anna
By: 'Sandra'
Dec 03,2020
0 people found
this helpful
Anna was very patient with us, as well as friendly. She answered fairly promptly all our questions despite being busy....
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“Amy displayed great customer service througho......”

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Nov 02,2020
Minithumbup
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Amy
By: 'Neil'
Nov 02,2020
0 people found
this helpful
Amy displayed great customer service throughout every nitration had. A real credit to the company. Amy was always been a joy to deal with......a definite five star...
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“Best agents I've experienced in Edinburgh...”

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Oct 14,2020
Minithumbup
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Leah Birch
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Clair
By: 'Erin'
Oct 14,2020
1 people found
this helpful
Southside has totally restored my faith in letting agents! Everyone tries their best to help and gets back and everything is sorted so quickly. I really appreciated the call the check in how we were getting on in our new flat too. I was worried ...
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“Angela and Mhairi were very professional and ......”

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Oct 08,2020
Minithumbup
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Mhairi
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Angela
By: 'Anna'
Oct 08,2020
0 people found
this helpful
Angela and Mhairi were very professional and helpful when setting me up at the new flat. I would gladly recommend Southside for their efficient service and amazing staff....
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“Great Service...”

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Oct 03,2020
Minithumbup
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Angela
By: 'S'
Oct 03,2020
0 people found
this helpful
Was recommended SouthSide by a friend and decided to choose a house as their houses seemed the best I could find in Edinburgh, and was very impressed by their service. Incredibly helpful and respond quickly to queries and questions, and they go out of their ...
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“These people make my life so much easier!...”

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Sep 29,2020
Minithumbup
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Pauline
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Andrew
By: 'Rebecca'
Sep 29,2020
0 people found
this helpful
I've been with Southside for years now and they are one of the very few companies I've dealt with in any industry that genuinely make my life an easier, better place. From finding the best tenants to maintaining my property to helping me with my ...
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“Really prompt, efficient and lovely team. Ha......”

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Sep 28,2020
Minithumbup
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Vicky
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Leah Birch
By: 'Kay'
Sep 28,2020
0 people found
this helpful
Really prompt, efficient and lovely team. Have been a client for over fifteen years with a property in central Edinburgh...
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“Excellent service...”

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Aug 31,2020
Minithumbdown
By: 'edmund'
Aug 31,2020
0 people found
this helpful
Excellent service, always answered queries and emails very efficiently. Allan Wells, my property manager, who i delt with was always very helpful....
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“Nice staff. Professional. Polite. Quick to re......”

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Aug 03,2020
Minithumbup
By: 'DavidL'
Aug 03,2020
0 people found
this helpful
Nice staff. Professional. Polite. Quick to respond. Good knowledge of the local market. And way better than other agents e.g. Braemore, Umega....
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“Overall, pretty good...”

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Jul 13,2020
Minithumbup
By: 'Frances'
Jul 13,2020
0 people found
this helpful
Overall very polite and approachable, but there were some minor issues with communication, especially about work being done to the flat. We were not always told exactly when the workmen would be coming and at one point I woke up to someone opening my bedroom ...
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“Professional, caring and overall excellent...”

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Jul 07,2020
Minithumbup
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Angela
By: 'Beth'
Jul 07,2020
1 people found
this helpful
Southside Property Management is the most professional estate agent company I have rented from; I started my tenancy during the COVID-19 pandemic lockdown and things couldn't have gone smoother - for it being new grounds for everyone Southside really went the extra mile by providing ...
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“Very happy with how i was treated by my agent......”

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Jul 02,2020
Minithumbup
By: 'Marcin'
Jul 02,2020
0 people found
this helpful
Very happy with how i was treated by my agent. Always helpfull and conserned about any problems. Would recomend without a doubt....
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“Student-friendly agency! We were with Southsi......”

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Jul 02,2020
Minithumbup
By: 'Cristina'
Jul 02,2020
1 people found
this helpful
Student-friendly agency! We were with Southside for one year and would definitely recommend them. If we ever had an issue then our property manager Allan was very quick to fix it for us. We also received a welcome pack when we moved in from Southside ...
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“Excellent service...”

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Jun 30,2020
Minithumbup
By: 'TJ'
Jun 30,2020
0 people found
this helpful
My agent continually provides me with an excellent service with swift responses, always keeping me up-to-date. They are highly recommended....
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“Southside Property management review...”

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Jun 30,2020
Minithumbup
By: 'Evangelia'
Jun 30,2020
0 people found
this helpful
Southside Property and particularly my property manager have been amazing and really helpful throughout my tenancy period. Allan had always replied to all my emails and enquiries and all the maintenance issues have been dealt with immediately. Even during the lock down period when visits ...
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“Allan Wells of Southside Property Management ......”

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Jun 26,2020
Minithumbup
By: 'Gaye'
Jun 26,2020
0 people found
this helpful
Allan Wells of Southside Property Management has been acting as my agent for the past number of years. I have found him extremely professional in both his approach to me as landlord and towards my tenants. He has dealt with any issues that arose on ...
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Staff picture Leah Birch
(42)
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(9)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SouthSide Complaints Procedure

At Southside Property Management we are committed to providing excellent service across all aspects of the business, which meets our clients’ reasonable expectations, but even so, sometimes issues can arise which give cause for complaint. If they do please let us know as soon as you can so we can make things right again.

Step 1:
Ryan Ivory ri@southsidemanagement.com

Leah Birch lb@southsidemanagement.com

Andrew Anderson aa@southsidemanagement.com

Craig Hannah ch@southsidemanagement.com

Katy Fitton kf@southsidemanagement.com

Anna Jones aj@southsidemanagement.com

Emma Winning ew@southsidemanagement.com

Angela McIntyre am@southsidemanagement.com

Dewald Nel dn@southsidemanagement.com

If you wish to complain about any aspect of our service, or that of a contractor instructed by us on your behalf, you can do so by contacting your Property Manager in writing, by email in the first instance, who will investigate and get back to you within 3 working days:

Tenants or Neighbour Complaints
Cat Dalrymple
20 Nicolson Street
Edinburgh
EH8 9DH
cd@southsidemanagement.com

Landlords/ 3rd Party Complaints
Emma Ewen
20 Nicolson Street
Edinburgh
EH8 9DH
ee@southsidemanagement.com


Step 2:
If you feel you have done all you can to resolve the issue with your Property Manager then the complaint will be investigated by another member of our team as follows within 15 working days:


Step 3:
If the response still does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons you deem that the complaint has not been resolved. The complaint will then be reconsidered by Emma Ewen for tenant or neighbour complaints and Natasha Lang for landlord or 3rd party complaints within 15 working days.
If this final decision does not resolve your difficulty, you may at that stage apply to one of our governing bodies below once the internal complaints procedure has been exhausted.

If your complaint is in relation to return of your tenancy deposit, at this stage a dispute should be raised with Letting Protection Scotland: https://www.lettingprotectionscotland.com/tenant-info

Tenants Landlords/ 3rd Party Complaints/Tenants
Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
Glasgow G2 8JB

Web: https://www.housingandpropertychamber.scot/
Tel: 0141 302 5900
Fax: 0141 302 5901

The Property Ombudsman
Milford House
43-45 Milford Street
Wiltshire SP1 2BP



Web: http://www.tpos.co.uk
Tel: 01722 333 306
Fax: 01722 332 296


Please note that each body above have their set timescales that can range from 1 – 3 months to review evidence.














24.03.21/CS
Last updated at 11:13 AM 28/03/2016 by John

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