Southside Property Management

356 reviews 4.9 /5 rating
  • 82% valuation accuracy
  • 98% recommend
  • 84% fee satisfaction
  • Danny Briggs
    Danny Briggs
  • Natasha Bonello
    Natasha Bonello
  • John Davidson
    John Davidson
  • Mark Phillips
    Mark Phillips
  • Leah Birch
    Leah Birch
  • Cat Dalrymple
    Cat Dalrymple
  • Lauren Caldwell
    Lauren Caldwell
  • Amy Goodwin-Spivey
    Amy Goodwin-Spivey
  • Peter Clements
    Peter Clements
  • Pauline Kennedy
    Pauline Kennedy
  • Vicky Harris
    Vicky Harris
  • Derek Dugan
    Derek Dugan
  • Lewis Collie
    Lewis Collie
  • Claire Chambers
    Claire Chambers
  • Amy Dickson
    Amy Dickson
  • Allan Wells
    Allan Wells
  • Clair Simpson
    Clair Simpson
  • Charlie Waddell
    Charlie Waddell
  • Nicole Archibald
    Nicole Archibald
  • Sam Duffield
    Sam Duffield
  • Gary Lawson
    Gary Lawson
  • David McNeil
    David McNeil
  • Feliciano Sole
    Feliciano Sole
  • Martin McKeown
    Martin McKeown
  • Grant Spanswick
    Grant Spanswick
Whether you are a tenant searching for a new home with a respectable and caring landlord, or you are a landlord looking for a property company who is focused on helping you let your property the way you want for the long term, in a cost effective and transparent way, then SouthSide is for you. SouthSide is a very fast-paced and enthusiastic Edinburgh property letting agent company with a very close-knit and proactive team in place who are always on stand-by to help and willing to go that extra m Read full description...

20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

 
Properties for sale
Properties for rent
Jul 24,2017
Minithumbup
Mark Phillips
Mark Phillips
Amy Dickson
Amy Dickson
By:
Jul 24,2017
0 people found
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Mark has been exceptional throughout our tenancy responding to all maintenance queries and constantly scheduling maintenance and improvement works. He is easy to communicate with and often goes the extra mile to help us even with the littlest of things. Amy was exceptional in helping myself and a friend find a new property upon our completion with the current tenancy. She organised viewings and was extremely attentive to our needs. As an agency, SouthSide are superb. Completely transparent a...
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Comment on agent fees
NO fees.
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Jul 24,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
Jul 24,2017
0 people found
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Great to deal with and was very helpful and efficient in dealing with any problems in the flat. Often helped us resolve problems outwit his duties....
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Comment on agent fees
No fees paid
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Jul 24,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
Jul 24,2017
0 people found
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Excellent service provided by Mark. He was efficient in dealing and handling any issues and complaints, and as students we could not have asked for a better property manager....
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Comment on agent fees
only deposit paid
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Jul 24,2017
Minithumbup
Lauren Caldwell
Lauren Caldwell
By:
Jul 24,2017
0 people found
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Lauren has done an incredible job keeping up to date with flat information and quickly responding to emails. She has offered fast solutions to problems that may have arisen in the flat, including same-day ones. She is also patient and handles stressful situations well....
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Jul 23,2017
Minithumbup
Gary Lawson
Gary Lawson
By:
Jul 23,2017
0 people found
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Gary was extremely helpful to my partner and I as we looked for accommodation in edinburgh. We are both unfamiliar with the city, yet Gary gave us additional information surrounding each property and displayed excellent knowledge of the area. We would be happy to recommend him to others, or indeed request his help again in the future ....
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Jul 21,2017
Minithumbup
Gary Lawson
Gary Lawson
By:
Jul 21,2017
0 people found
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He was very helpful and informative, with a friendly demeanor. He engaged well with us and had no issue answering questions extensively....
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Jul 15,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
Jul 15,2017
0 people found
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My experience of Southside Management was during a water leak that pervaded one side of the tenement building and they manage one of the properties in the block. I called them to alert them about the leak and ask their assistance in sourcing the location of the leak (water was gushing into my son's bedroom!). Mark answered promptly on the out of hours line) and was at the building within 20 minutes. He took control of the situation, located the leak, managed to wake up the residents and then tur...
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Jul 13,2017
Minithumbup
Lauren Caldwell
Lauren Caldwell
By:
Jul 13,2017
0 people found
this helpful
We are very satisfied by the service provided by South Side Agency. Very efficient team always available to understand our needed and ready to help. Lauren is a very professional property agent, quick in reply and always ready to help! We are two very happy customers and we of course advice southside agency!...
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Jul 13,2017
Minithumbdown
By:
Jul 13,2017
1 people found
this helpful
I have an immaculate 3 double bedroom semi detached house 3 miles south of Edimburgh city center, and Claire at Southsde agree to manage it, and find tenants. John works very fast, and appears professional at first. but he makes unacceptable mistakes in his notes, and then refuses to amend his errors and interfered with his colleague.. For example he wrote down 2 bdrm instead of 3 and insisted that the property is let at the price of a 2 bedroom instead of 3, He acted irrationally, requesting ...
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Comment on agent fees
fees are reasonable,
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Jul 13,2017
Minithumbup
Mark Phillips
Mark Phillips
Amy Dickson
Amy Dickson
By:
Jul 13,2017
0 people found
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Great from start to finish. Our viewing was arranged and then easy online application. We were kept up to date with every step. A lovely welcome pack with some essentials just topped the experience. Were now settled in our new home....
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Comment on agent fees
No fees
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Jul 05,2017
Minithumbup
Leah Birch
Leah Birch
By:
Jul 05,2017
0 people found
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Leah was extremely helpful and gave a very prompt response when it came to helping us out with any general issues or issues concerning the property we were renting from Southside. I couldn't have been happier with the correspondence....
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Jul 05,2017
Minithumbup
Lauren Caldwell
Lauren Caldwell
By:
Jul 05,2017
0 people found
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We began to let our flat eighteen months ago and chose Southside after reading about the ethos of the company and seeing the positive reviews on the website. From the first visit by John, it was apparent that our first impressions were spot on and that this is an intelligent and effective company who take great care and pride in managing the properties for the benefit of both owners and their tenants. Lauren has been an excellent property manager in dealing promptly and effectively with any is...
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Comment on agent fees
Fees are reasonably priced especially in view of the great service provided by Southside.
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Jul 04,2017
Minithumbup
Lauren Caldwell
Lauren Caldwell
By:
Jul 04,2017
0 people found
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We are very satisfied with the service provided by Southside Property Management. We recently received the report from the first visit since our flat was rented 6 months ago and we were delighted to see the pictures and positive report (very reassuring). Our property manager Lauren is very professional, always quick to answer our queries. From two very happy customers...
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Jul 03,2017
Minithumbup
Leah Birch
Leah Birch
By:
Jul 03,2017
0 people found
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Always a pleasure to deal with Leah. Friendly and efficient with responses. Would highly recommend to anyone considering using Southside Property Management....
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Jun 28,2017
Minithumbup
Lauren Caldwell
Lauren Caldwell
By:
Jun 28,2017
0 people found
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Lauren has been looking after my property in Montague Street, Edinburgh since February 2016. She is very professional, communicates well and is proactive in dealing with issues. Lauren has also gone the 'extra mile' meeting me in her own time at the flat to discuss furniture and maintenance issues. I value Lauren's advice and would recommend her to any prospective landlord as highly competent professional....
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Comment on agent fees
Good and flexible (short terms lets) due to good relationship
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Jun 27,2017
Minithumbup
Natasha Bonello
Natasha Bonello
By:
Jun 27,2017
0 people found
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Rented with southside for 3 years and am continuing to use them in my new flat. Excellent service thank you!...
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Comment on agent fees
Slightly pricey rent however well worth it for the excellent service!
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Jun 26,2017
Minithumbup
Lauren Caldwell
Lauren Caldwell
By:
Jun 26,2017
0 people found
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I have been a tenant with Southside Property Management for three years going on a fourth year now. I have been lucky enough to have Lauren Caldwell as my property manager during this time. It goes without saying that my experience has been extremely positive, Southside is quick to respond if there are any queries and requests. The flats that I have lived in have been excellent and very affordable. Southside is extremely professional and has shown many times that they care about us as tenants an...
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Comment on agent fees
Good
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Jun 23,2017
Minithumbup
Leah Birch
Leah Birch
By:
Jun 23,2017
0 people found
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Leah was a great agent! She replied to any question or issue within hours if not minutes and was always exceptionally helpful. When our fridge broke a new one was delivered within 24 hours and without any problems. Thanks for all your hard work Leah!...
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Jun 16,2017
Minithumbup
Danny Briggs
Danny Briggs
By:
Jun 16,2017
2 people found
this helpful
My flatmate Jude and I had been looking for a flat for 3 months and were starting to lose faith, but then Danny came along and saved the day! We had heard a couple of people grumble about Southside previously so didn't know what to expect, but we were delighted with the service! After we submitted our application form, Danny kept us updated with what the next steps were after we'd been shortlisted, he made it easy to understand what additional information we needed to provide and was consisten...
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Jun 10,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
Jun 10,2017
0 people found
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The application process was efficient and straight-forward. Agent has been very useful in answering questions and providing information. Gift basket was a lovely surprise and definitely added a nice touch to moving-in day....
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Jun 08,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
Jun 08,2017
0 people found
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I have been a tenant with Southside property for two years now with the property manager Mark Philips. I have had a very positive experience, any queries that have arisen have been solved speedily and professionally. As a property management company they have great knowledge and resources to enable their tenants to feel secure and looked after throughout tenancy. The flat in which I have lived in has been of a very high standard and well priced for everything which is included in the monthly ren...
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Comment on agent fees
Good
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Jun 05,2017
Minithumbup
Lauren Caldwell
Lauren Caldwell
By:
Jun 05,2017
0 people found
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I've recently contacted Southside property management to handle the letting of my flat based on the good reviews I'd read. I was not disappointed at all and their faultless service and experience in the letting market meant that within a week of advertising I had tenants wanting to move in. Lauren handled all of my queries promptly and efficiently and made sure everything went smoothly. I would highly recommend them based on my experience. Full marks to John and his team!...
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Comment on agent fees
The fees are very reasonable and represent good value for money considering the level of service provided.
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Jun 02,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
Jun 02,2017
0 people found
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Thanks to Mark. A very good experience and would highly recommend. Efficient company and any issues are always addressed immediately....
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May 29,2017
Minithumbup
Leah Birch
Leah Birch
By:
May 29,2017
0 people found
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Leah is a great agent, she is prompt and considerate when handling enquires or other matters. I would definitely recommend her....
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Comment on agent fees
good
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May 27,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
May 27,2017
0 people found
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From a landlord's perspective, the service provided by Mark at Southside is nothing short of excellent - very speedy resolutions to any issues and great communication. I couldn't ask for any more. Even when I've had some quite demanding property issues to resolve, they've all been handled superbly....
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Comment on agent fees
Very competitive fees.
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May 26,2017
Minithumbup
Danny Briggs
Danny Briggs
By:
May 26,2017
0 people found
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Danny has been incredibly contentious throughout my entire application process while renting a flat from Southside. I have been in California while working through the paperwork and he has been extremely accommodating and patient in corresponding via email. I always receive a quick and courteous response to any message I send along and it has made the renting process very pleasant. I will be taking possession of my property this Saturday and look forward to further positive experiences with t...
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Comment on agent fees
I don't believe there have been any.
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May 24,2017
Minithumbup
Mark Phillips
Mark Phillips
By:
May 24,2017
0 people found
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I really appreciate the way Southside Property Mgmt works: my property manager Mark is extremely very proactive (e.g. he arranged to renovate the bathroom without me even asking), very responsive (I was very impressed with how fast he acted when a random bed-bug was sighted) and last, the personal touch is greatly appreciated (your email would always be replied to and fast - guaranteed). I do mention Southside to other people when they ask me which agency I am renting from and I always add tha...
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May 18,2017
Minithumbup
John Davidson
John Davidson
By:
May 18,2017
0 people found
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I have always found Southside and in particular John to offer excellent knowledge and advice on sales and lettings. Johns knowledge of the Edinburgh property market is 'second to none', and has helped me massively in not only finding and keeping excellent tenants but also maximising rental potential. Over the last 10 years I have used different companies but have found none of them to be as professional and easy to work with as Southside. I wouldn't look any where else if you have either a p...
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Comment on agent fees
very good
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May 16,2017
Minithumbup
Derek Dugan
Derek Dugan
Cat Dalrymple
Cat Dalrymple
By:
May 16,2017
0 people found
this helpful
The Southside Management Team have gone above and beyond what is required throughout my whole tenancy. From their outstanding customer service to efficiency in dealing with queries during the lease, they have impressed. They are a remarkable company, with remarkable people and would strongly recommend choosing to let or buy through their organisation. Special thanks to Alan and Derek for making my stay hassle free and an absolute pleasure from start to finish....
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Comment on agent fees
Market rate, as expected
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May 15,2017
Minithumbup
Amy Dickson
Amy Dickson
By:
May 15,2017
1 people found
this helpful
Really though full and very helpful in letting me read through everything and answering any questions I had. Could not have asked for a better service!...
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Areas covered
  • all EH post codes
  • all FK post codes
  • All KY post codes
  • EH8

ARLA NALS NLA SAL DPS LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
129 1 203 4 0 0 0 0 16 3
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Agent Fees

At SouthSide we have no upfront fee or hidden charges whatsoever for tenants and the only charge to landlords is 9% +VAT of the monthly rent and we do everything for you! If there are tenants in situ when we take on a property then our fee to landlords is reduced to 6%+VAT of the monthly rental and reverts to the standard 9%+VAT when new tenants move in. We also negotiate rates with external companies for legal certificates/requirements and do not take a cut of this cost, which is typical in our industry. We work with trusted maintenance companies and have negotiated fixed costs for their work e.g. landlord gas safety certificate for £39 incl. VAT. Many of our existing landlords who had managed their property themselves have said that as a result of our management and cost savings, this alone covers our management fee.
Last updated at 11:13 AM 28/03/2016 by John

Complaints Procedure

No procedure set.
Last updated at 11:13 AM 28/03/2016 by John
Danny Briggs Danny Briggs
Head of Lettings 17 reviews

About Danny No description set View full profile
Natasha Bonello Natasha Bonello
Senior Property Manager 19 reviews

About Natasha No description set View full profile
John Davidson John Davidson
Proprietor 11 reviews

About John No description set View full profile
Mark Phillips Mark Phillips
Property Manager 52 reviews

About Mark Mark joined SouthSide where he was initially responsible for viewings and inspections and excelled in that role. Now responsible for a portfolio of properties, Mark will be managing them for the long View full profile
Leah Birch Leah Birch
Property Manager 26 reviews

About Leah No description set View full profile
Cat Dalrymple Cat Dalrymple
Company Marketing and Festival Lets 6 reviews

About Cat No description set View full profile
Lauren Caldwell Lauren Caldwell
Property Manager 35 reviews

About Lauren No description set View full profile
Amy Goodwin-Spivey Amy Goodwin-Spivey
Head of Viewings 0 reviews

About Amy No description set View full profile
Peter Clements Peter Clements
Property Service Manager 0 reviews

About Peter No description set View full profile
Pauline Kennedy Pauline Kennedy
Property Accountant 1 reviews

About Pauline No description set View full profile
Vicky Harris Vicky Harris
Property Accountant 0 reviews

About Vicky No description set View full profile
Derek Dugan Derek Dugan
Viewings and Inspections 6 reviews

About Derek No description set View full profile
Lewis Collie Lewis Collie
Lettings Apprentice 0 reviews

About Lewis No description set View full profile
Claire Chambers Claire Chambers
Property Manager 1 reviews

About Claire No description set View full profile
Amy Dickson Amy Dickson
Applications Co-ordinator 3 reviews

About Amy No description set View full profile
Allan Wells Allan Wells
Property Manager 0 reviews

About Allan No description set View full profile
Clair Simpson Clair Simpson
Training, Enquiry and Feedback Manager 0 reviews

About Clair No description set View full profile
Charlie Waddell Charlie Waddell
Reception 0 reviews

About Charlie No description set View full profile
Nicole Archibald Nicole Archibald
Applications and Property Coordinator 0 reviews

About Nicole No description set View full profile
Sam Duffield Sam Duffield
Lettings Assistant 0 reviews

About Sam No description set View full profile
Gary Lawson Gary Lawson
Viewer 2 reviews

About Gary No description set View full profile
David McNeil David McNeil
Viewer 0 reviews

About David No description set View full profile
Feliciano Sole Feliciano Sole
Viewer 0 reviews

About Feliciano No description set View full profile
Martin McKeown Martin McKeown
Factoring 0 reviews

About Martin No description set View full profile
Grant Spanswick Grant Spanswick
Property Accounts 0 reviews

About Grant No description set View full profile

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Opening hours


  • Monday: 08:00 - 18:00
  • Tuesday: 08:00 - 18:00
  • Wednesday: 08:00 - 18:00
  • Thursday: 08:00 - 18:00
  • Friday: 08:00 - 18:00
  • Saturday: 09:00 - 13:30
  • Sunday: Closed


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