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Southside property management is one of the best letting agent branches in Scotland. Our office is located on Nicolson Street next to the University of Edinburgh and George Square Gardens. We cover property lettings and property management in Edinburgh its surrounding boroughs.

Why Southside Property Management?


Southside Property Management is a top letting agent in Edinburgh and surr
Read full description... Southside property management is one of the best letting agent branches in Scotland. Our office is located on Nicolson Street next to the University of Edinburgh and George Square Gardens. We cover property lettings and property management in Edinburgh its surrounding boroughs.

Why Southside Property Management?


Southside Property Management is a top letting agent in Edinburgh and surrounding areas in Scotland. We are a respectable letting agent that will help you let your property in a cost-effective, honest and transparent way. If you are looking to rent a flat in Edinburgh we can match you with one of our caring and professional landlords. Southside Property Management in Edinburgh is a proactive and fast-paced property management company that is focused on delivering an efficient and first class customer service to clients looking to rent or let.


SouthSide Property is a company that believes in long-term relationships with our landlords and tenants. We do not charge any additional costs from landlords that have been with us more than three years. Our marketing strategy includes advertising on all of the most popular property portals such as Zoopla and Rightmove. We offer 4 main services including Full Management Service, Let Only Service, Formal Pre-Purchase/Rental Survey, Inspection Only Service. For a monthly full management fee, we cover everything from the professional photography, online marketing, To Let Board, inquiry management, viewings, referencing and credit checks and signing the legal documents on your behalf.


If you choose our Let Only service, we will let your property for a fee but further property management will be up to you. We also assist landlords looking to purchase a buy-to-let investment property. If your property is in Edinburgh, we can offer you a property inspection service with a detailed report and photos, for a small fixed fee. If you are thinking of renting your property in Edinburgh, contact Choice Investments for an initial valuation.
Southside Property Management

20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

www.southsidemanagement.com

Properties for Sale
Properties to Rent

“Seamless process...”

Dec 07,2018
Minithumbup
By: 'Rory'
Dec 07,2018
0 people found
this helpful
Moved into a flat in Leith with Southside. Application process very smooth and communication has been first class. We recieved a welcome pack when we picked up the keys - a nice touch including washing up liquid, toilet roll and even a packet of biscuits....
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Was this helpful? Yes

“It's all about me...”

Dec 07,2018
Minithumbup
Claire Chambers
By: 'Lesley duff'
Dec 07,2018
0 people found
this helpful
From our first meeting Southside has completely focused on me and my property. Southside has handled entirely everything from tennant selection, monthly statements, maintence, tenants queries anything at all to do with my property Southside property management has put me my tenants and my property ...
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Comment on agent fees
No compliments perfect service
Was this helpful? Yes

“Great agent...”

Dec 06,2018
Minithumbup
Allan
By: 'Lesley McKenna'
Dec 06,2018
0 people found
this helpful
I have been letting my flat out with Soutside now for over three years. Same tenants. Any repairs they sort, any issues, they fix. They contact me first to check I am ok with the work first. I receive my rent quickly and on time ...
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Comment on agent fees
Reasonable. I have just got discount as flat over the three year let.
Was this helpful? Yes

“Superb Service...”

Nov 29,2018
Minithumbup
Chloe
By: 'Ray'
Nov 29,2018
0 people found
this helpful
Have always had a great service from all staff. Chloe has taken over our properties and is friendly, efficient and professional in her dealings with us. We have been with Southside as landlords for over 3 years. They deal with the different issues affecting each of ...
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Comment on agent fees
Well worth every penny.
Was this helpful? Yes

“Customer service...”

Nov 27,2018
Minithumbup
Michal
Natasha
By: 'Beata'
Nov 27,2018
0 people found
this helpful
Mr Michal very helpfull and friendly. Helped with the application process. Natasha Bonello - Spoke with Natasha once. I'm in touch with her via emails. Still waiting for few emails to be respond. Wish that process be a little bit quicker....
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Was this helpful? Yes

“Respite from Edinburgh Agents...”

Nov 23,2018
Minithumbup
Emma
By: 'Meg&Claire'
Nov 23,2018
0 people found
this helpful
Our landlord (who was in direct contact with us during the process) has recently changed their property to Southside's management from a different nightmare letting agent they were using that we as tenants previously dealt with also in another flat. Having been in Edinburgh ...
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Comment on agent fees
As far as we experienced, very reasonable deposit and no fees. However, we did originally sign the lease with another agent and the pre-tenancy arrangements were made with that agent and the landlord so your mileage may vary.
Was this helpful? Yes

“Consistently excellent service....”

Nov 19,2018
Minithumbup
By: 'Alan Stone'
Nov 19,2018
0 people found
this helpful
Mark Philips previously managed my properties and provided an excellent service . Andrew Anderson took over from him and the same level of service continues. Communication is excellent, any issues resolved speedily and effectively. I'm not surprised that the company has just won the best ...
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Comment on agent fees
I was very impressed to hear that the fees for one of my properties has been reduced due to the length of time it has been managed for.
Was this helpful? Yes

“Good service and quick response...”

Nov 09,2018
Minithumbup
Clair
Emma
By: 'Cam'
Nov 09,2018
0 people found
this helpful
Clair called recently to ask for feedback on Southside's customer approach and to see how myself and my fellow tenant were settling in to our new home. I thought this was a very nice thing to receive, no other agency I'd ever rented ...
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Was this helpful? Yes

“Amy D Review...”

Nov 08,2018
Minithumbup
Amy
By: 'Jamie & Chris'
Nov 08,2018
0 people found
this helpful
Amy was absolutely fantastic in assisting our first move. From the application process all the way to the overview where we received our keys she was constantly available, replied to all emails with extreme speed and urgency. I felt as though I could ask her ...
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Was this helpful? Yes

“He Cares...”

Oct 04,2018
Minithumbup
Allan
By: 'James'
Oct 04,2018
0 people found
this helpful
He was proffesional and straight to the point, which i loved. No waffling about. We had a problem with the property a week or two in and after a few phone calls he was basically super manager. Pulling all the strings and taking time out ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2018
Minithumbup
Lewis
By: 'BW'
Oct 04,2018
0 people found
this helpful
We are first time renters with southside and first time renters overall so it was important to us that we chose a reputable letting agents. Southside were excellent when we were applying for our property, securing our tenancy and moving in to the property. There ...
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Was this helpful? Yes

“Replacement Tenants...”

Oct 03,2018
Minithumbup
Allan
By: 'Julie'
Oct 03,2018
0 people found
this helpful
I was happy with how Allan dealt with the search and subsequent assistance with the selection of new tenants for my property. it has resulted in my property only being vacant for one week....
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Was this helpful? Yes

“An effective property coordinator...”

Sep 28,2018
Minithumbup
Allan
By: 'Tom G'
Sep 28,2018
0 people found
this helpful
Alan helped my flatmate and I out on a range of problems with our flat shortly after moving in, ranging from appliance issues to general enquiries. His responses to my emails were usually speedy and informative. Impressed by overall standard of help in a sphere ...
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Was this helpful? Yes

“Very Happy Tenant...”

Sep 26,2018
Minithumbup
Amy
By: 'Happy Tennant'
Sep 26,2018
0 people found
this helpful
Amy has been very attentive with my application and making sure that I was aware of every step and what to expect next....
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Comment on agent fees
N/A
Was this helpful? Yes

“Thank you...”

Sep 20,2018
Minithumbup
Emma
Claire Chambers
By: 'Charles'
Sep 20,2018
0 people found
this helpful
SouthSide helped me to settle in Edinburgh without much problems as I have just relocated to this city. Thank you!...
read full review
Comment on agent fees
I think it higher than what I am used to paying before moving to Edinburgh. However, cities are different.
Was this helpful? Yes

“Not Recommended...”

Sep 19,2018
Minithumbdown
By: 'Disappointed'
Sep 19,2018
1 people found
this helpful
After 2 years of tending my flat I must say that as the landlord I am left disappointed. I had refurbished the flat and furnished it with all new items, it was gleaming! It seemed throughout that I was paying for a service that was well ...
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Comment on agent fees
Fees were less than the mainstream agents however the service appeared to fall short of what was expected.
Was this helpful? Yes

“Excellent Service...”

Sep 11,2018
Minithumbup
Allan
By: 'Lutton'
Sep 11,2018
0 people found
this helpful
I have dealt with Allan as my agent for a number of years now and have always found him to be approachable, clam and easy to deal with. Nothing is too much trouble for him, issues or problems are dealt with swiftly and with no ...
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Comment on agent fees
They are average across the business.
Was this helpful? Yes

“Edinburgh...”

Sep 10,2018
Minithumbup
Allan
By: 'Hazel'
Sep 10,2018
0 people found
this helpful
Allan has been handling the day to day management of our property and has been most helpful and attentive in informing us of any necessary information we need to be made aware of. He is prompt in his response to any queries which is important ...
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Comment on agent fees
Good
Was this helpful? Yes

“Deposit Return...”

Sep 07,2018
Minithumbup
Allan
By: 'Arthur'
Sep 07,2018
0 people found
this helpful
Took a while to get the deposit process rolling, but Allan was helpful and responsive the whole way through. Was also helpful during a roof leak episode....
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Was this helpful? Yes

“Professional service...”

Sep 04,2018
Minithumbup
Allan
By: 'Alice Rose'
Sep 04,2018
0 people found
this helpful
The service provided was professional from start to finish. From viewing the property, setting up tenancy agreements to key collection the staff were very understanding and approachable, even when my bank made an error with payment, they were very supportive and flexible. Allan was quick ...
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Was this helpful? Yes

“A great company...”

Sep 04,2018
Minithumbup
Allan
John Davidson
By: 'Chris'
Sep 04,2018
0 people found
this helpful
I have just started using Southside to let my out my property. They have always been friendly, professional and provided good advice. The whole complicated process of selecting an agency through to finding suitable tenants was made impressively easy....
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Comment on agent fees
Good
Was this helpful? Yes

“excellent service...”

Sep 03,2018
Minithumbup
Allan
By: 'Bob'
Sep 03,2018
0 people found
this helpful
very committed and absolutely on top of every contractor that sets foot in the property. Very punctual with email. Friendly and tries to really help customers. recommend highly and without reservations....
read full review
Comment on agent fees
good very competitive
Was this helpful? Yes

“Property is in safe hands...”

Sep 03,2018
Minithumbup
By: 'Vicki'
Sep 03,2018
0 people found
this helpful
Professional; easy to deal with; reasonable fees; sufficient correspondence, not too much and not too little. I feel as though my property is in safe hands....
read full review
Was this helpful? Yes

“Student letting...”

Aug 31,2018
Minithumbup
Natasha
By: 'Kate'
Aug 31,2018
0 people found
this helpful
I have rented with Southside for 2 years during my time at University and cannot recommend them more highly. Natasha has been our property manager throughout the two years and has made everything easy and straightforward. Natasha always replied to emails promptly and was able to ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Very Happy...”

Aug 29,2018
Minithumbup
Allan
By: 'Jay'
Aug 29,2018
0 people found
this helpful
The flat we rented was in a great location and competitively priced. From my initial enquiry, through deposit payment, final payments and throughout our stay, I could not have been happier. Staff were helpful at all times; I would not hesitate to deal with them ...
read full review
Was this helpful? Yes

“Great Service!!...”

Aug 28,2018
Minithumbup
Allan
By: 'Sandie'
Aug 28,2018
0 people found
this helpful
Allan has been very professional, knowledgeable and has offered good advice regarding the rental of our property. We have visited the branch and were given a warm welcome. The photos taken of our property are excellent and this resulted in several viewers on our first ...
read full review
Comment on agent fees
I feel the agents fees are reasonable for the service that is offered
Was this helpful? Yes

“Good...”

Aug 27,2018
Minithumbup
Allan
By: 'James'
Aug 27,2018
0 people found
this helpful
My experience at the flat was overall positive we had a few issues most of which were solved quickly however some took a while because of various reasons and miscommunication but overall positive. Allan was approachable and helpful even when we had a problem everyone ...
read full review
Comment on agent fees
I do not know what Southsides fee is but if this is referring to the rent or deposit both were reasonable
Was this helpful? Yes

“Efficiency...”

Aug 23,2018
Minithumbup
Allan
By: 'Royal Mile Mansions'
Aug 23,2018
0 people found
this helpful
Allan Wells seems to work within a well defined and supportive system and does so very efficiently; he was pleasant and approachable, always replied to emails within 24 hours and had a solution or answer to all my problems....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Excellent service...”

Aug 22,2018
Minithumbup
Chloe
By: 'Laura G'
Aug 22,2018
0 people found
this helpful
Chloe was an extremely helpful property manager; always responding to emails promptly, and any problems with the property would always be sorted quickly. My flatmates and I were always notified in advance of viewings/ or if people needed to access to the property. My whole ...
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Was this helpful? Yes

“Fantastic!...”

Aug 22,2018
Minithumbup
Michal
By: 'Julian'
Aug 22,2018
0 people found
this helpful
Mr Michał is great! He has answered all the questions that I had and he responds to email very quickly. Overall, I'm very happy with his help:)...
read full review
Comment on agent fees
Responds to email quickly. Had all the answers to my questions. Friendly.
Was this helpful? Yes
Areas covered
  • all EH post codes
  • all FK post codes
  • All KY post codes
  • EH8

ARLA NALS NLA SAL DPS LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
179 4 334 9 0 0 0 0 21 3

Fees

At SouthSide we have no upfront fee or hidden charges whatsoever for tenants and the only charge to landlords is 9% +VAT of the monthly rent and we do everything for you! If there are tenants in situ when we take on a property then our fee to landlords is reduced to 6%+VAT of the monthly rental and reverts to the standard 9%+VAT when new tenants move in. We also negotiate rates with external companies for legal certificates/requirements and do not take a cut of this cost, which is typical in our industry. We work with trusted maintenance companies and have negotiated fixed costs for their work e.g. landlord gas safety certificate for £39 incl. VAT. Many of our existing landlords who had managed their property themselves have said that as a result of our management and cost savings, this alone covers our management fee.
Last updated at 28/03/2016, 11:13 AM by John

Complaints Procedure

SouthSide Complaints Procedure

At Southside Property Management we are committed to providing excellent service across all aspects of the business, which meets our clients’ reasonable expectations, but even so, sometimes issues can arise which give cause for complaint. If they do please let us know as soon as you can so we can make things right again.

Natasha Bonello nb@southsidemanagement.com

Leah Birch lb@southsidemanagement.com

Andrew Anderson aa@southsidemanagement.com

Natalie Singers ns@southsidemanagement.com

Allan Wells aw@southsidemanagement.com

Chloe Thompson ct@southsidemanagement.com

Emma Winning ew@southsidemanagement.com

Angela McIntyre am@southsidemanagement.com

If you wish to complain about any aspect of our service, or that of a contractor instructed by us on your behalf, you can do so by contacting your Property Manager in writing, by email in the first instance, who will investigate and get back to you within 3 working days:

Tenants or Neighbour Complaints
Cat Dalrymple
20 Nicolson Street
Edinburgh
EH8 9DH
cd@southsidemanagement.com

Landlords/ 3rd Party Complaints
Emma Ewen
20 Nicolson Street
Edinburgh
EH8 9DH
ee@southsidemanagement.com


Step 1
If you feel you have done all you can to resolve the issue with your Property Manager then the complaint will be investigated by another member of our team as follows within 10 working days:


Step 2
If the response still does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons you deem that the complaint has not been resolved. The complaint will then be reconsidered by Natasha Bonello within 5 working days.

Step 3
Any unresolved complaints after this stage will be reviewed by John Davidson within 5 working days for a final response and will be our final stance. If this final decision does not resolve your difficulty, you may at that stage apply to one of our governing bodies below, once the internal complaints procedure has been exhausted.

If your complaint is in relation to return of your tenancy deposit, at this stage a dispute should be raised with Letting Protection Scotland: https://www.lettingprotectionscotland.com/tenant-info

Tenants
Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
Glasgow G2 8JB

Web: https://www.housingandpropertychamber.scot/
Tel: 0141 302 5900
Fax: 0141 302 5901

Landlords/ 3rd Party Complaints/Tenants
The Property Ombudsman
Milford House
43-45 Milford Street
Wiltshire SP1 2BP

Web: http://www.tpos.co.uk
Tel: 01722 333 306
Fax: 01722 332 296


Please note that each body above have their set timescales that can range from 1 – 3 months to review evidence.



Last updated at 11:13 AM 28/03/2016 by John
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