99% sales valuation accuracy
98% sales fee satisfaction
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
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We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
Latest Reviews
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a
reviewed by 'Miss Withers'
Featured Review
a
reviewed by 'Charles D'
Featured Review
a
reviewed by 'Sue Sutton'
13th Jun 2024
reviewed by 'Lynnette Somers'
10th Jun 2024
reviewed by 'Laura'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £39,000 | £35,500,066 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 0 | 0 | 393 | 4 | 193 | 6 | 6 | 1 |
Areas covered
- Solihull
- Knowle
- Balsall Common
- Birmingham
- Dorridge
Address
Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Featured Review
a
Mar 30,2023
Mar 30,2023
2
people found
this helpful
this helpful
The Service from Simon Burt Estate Agents was superb from start to finish. There were several legal issues with the property but they kept me informed and were very patient throughout the whole process. Thank you to Simon and Charlotte for all your help with ...
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Mar 22,2023
Mar 22,2023
2
people found
this helpful
this helpful
We instructed Simon on our sale after our experience dealing with Simon as buyers. Estate Agents need to act in the best interests of the seller, but that means looking after buyers. We also had some requirements specific to our sale, which Simon handled just ...
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Mar 01,2023
Mar 01,2023
3
people found
this helpful
this helpful
I have used Simon for my last three house sales and he has also sold property for my family. He is our go-to estate agent and we would not consider using anyone else. Simon and his team provide excellent customer service. The team kept me ...
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Jul 26,2015
Jul 26,2015
2
people found
this helpful
this helpful
Simon was very friendly and easy to deal with. He took a personal interest in our sale, which was under a tight time constraint, and when our initial sale fell through he had the house back on the market with viewings booked the next day.
...
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Comment on agent fees
Less than other estate agents we looked at.
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Jul 14,2015
Jul 14,2015
1
people found
this helpful
this helpful
This propoertly unexpectedly came back on the market and Simon made the time to show my wife and I round on seperarte days due to work commitments. The vendor needed to complete quite quickly so Simon and his staff ensured things moved through the process ...
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Jul 10,2015
Jul 10,2015
2
people found
this helpful
this helpful
Many thanks for the continued support and enthusiasum shown durring the purchase of our new home.
It was a plesure to deal with you and we were always treated with polite, efficient profesionalisim throughout.
We couldn't have bought this house without you and would always ...
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Jun 21,2015
Jun 21,2015
0
people found
this helpful
this helpful
I have been looking for a property and contacted this firm to keep me updated on properties that suited my criteria. I went through all my details with them. A couple of weeks later, a property came up which suited me but they had not ...
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What agent could do to change your mind?
A don't care attitude by the young lady on the phoneAttached Filesnbsp;
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Jun 22, 2015
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We always strive to offer a fantastic customer experience, however, in this instance it appears that we have failed to deliver, and apologise profusely for the poor experience. Feedback, good or bad is always helpful - thank you for taking the time to post yours. ...
Jun 15,2015
Jun 15,2015
1
people found
this helpful
this helpful
I was very pleased with the way Simon and all the staff at Simon Burt dealt with the sale of my property. I was particularly impressed with the professional but personal and caring service I received, this had been missing from larger estate agents I'd ...
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Jun 11,2015
Jun 11,2015
1
people found
this helpful
this helpful
After meeting a number of local agents to discuss the sale of our home, we made the decision to go with Simon Burt. Simon's professionalism and experience shone through during our initial meeting. We were also very keen on the modern looking design of the ...
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Jun 10,2015
Jun 10,2015
0
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Simon Burt estate agents were very accommodating and did their very best to enable a smooth transition into our new home. They were polite and courteous at every stage and answered any queries quickly and professionally. I would recommend their services....
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Jun 07,2015
Jun 07,2015
2
people found
this helpful
this helpful
We decided to sell our home with Simon Burt following a number of proposals from other agents. Simon came across as very enthusiastic and knowledgable, he also listened and understood our needs and requirements as a seller. I addition he was honest and genuine and ...
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Jun 05,2015
Jun 05,2015
0
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this helpful
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Excellent service...thanks to Simon my property sold within 48 hours.
Both Simon and Amber were allways there to answer any questions or queries I had and also reassure me when needed.
As a result my sale went very smoothly and would highly recommend Simon Burt ...
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Jun 05,2015
Jun 05,2015
0
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We recently bought our new home through Simon Burt estate agents and we were extremely impressed with their service . From the first contact our enquiry was responded to very promptly and we were shown the property at times to suit us - nothing was too ...
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Jun 03,2015
Jun 03,2015
3
people found
this helpful
this helpful
Very supportive. Buying a house is a stressful exercise for first time buyers like me. In this journey you need estate agent who can guide you and Also get you in confidence that they are there to support and make buying pleasant experience. Simon Burt ...
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Jun 02,2015
Jun 02,2015
1
people found
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I was very impressed with the Simon Burt process from initial meeting and confirmation through offer and offer acceptance to completion. This was slick and efficient. The most unique part of the service in my opinion is the Sales Progression team ie Maddy and Natalie ...
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Comment on agent fees
I felt I got value for money!
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Jun 01,2015
Jun 01,2015
0
people found
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I've recently completed a purchase via this Agent. The staff were helpful & friendly, all communication was timely, viewing slots were easy to arrange and the agent was always on time. Everyone was extremely supportive and professional throughout the process and I'd like to thank them ...
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May 28,2015
May 28,2015
0
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My wife and I were incredibly impressed from start to finish. In terms of the initial sales enquiry, viewings, offer and negotiations...we dealt directly with Simon. He was honest and struck a good balance between the interest of us the buyer and his client ...
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May 26,2015
May 26,2015
2
people found
this helpful
this helpful
Simon Burt and his staff provided excellent service for both our sale and purchase. They were always available and happy to help and provided excellent explanations and information to all the queries we had. Through all stages of the process we were kept up to ...
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May 25,2015
May 25,2015
1
people found
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this helpful
My house sold in 5 days! Simon was extremely professional, Maddy would call every week with any updates, I don't remember having to call them. This was a stress free sale thanks to Simon and his team!
I would definitely recommend Simon Burt....
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May 25,2015
May 25,2015
1
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I am extremely pleased at using SimonBurt as selling agent. From start to finish their Progress of Sale Department Lady ( Amber) kept me informed. The whole sale was dealt with smoothly and in professional manner. I would not hesitate to recommend them to other people....
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Comment on agent fees
Better than other agents by wanting lower percentage.
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May 21,2015
May 21,2015
1
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Outstanding amongst estate agents, Simon Burt gives a caring personal service 7 days a week {and not restricted to 9-5 pm !). My house sold in 2 days and I had a weekly update from Natalie as the sale progressed. Highly recommended to family and friends....
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Comment on agent fees
very good value for money
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May 20,2015
May 20,2015
1
people found
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I chose SImon Burt to sell my house as I wanted something more than just an estate agent..I was kept up to date with viewings and feedback and then once the house was sold all seemed fairly stress free Simon Burt also put me ...
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May 19,2015
May 19,2015
2
people found
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Simon Burt has to be one of the hardest working and most dedicated estate agents I have ever dealt with. Anytime of the day, he was always contactable and constantly providing updates and feedback. We received constructive feedback from every single one of the viewings ...
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May 19,2015
May 19,2015
2
people found
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From our very first meeting with Simon we felt extremely comfortable with him and had no doubts that we had chosen the right agent. He was extremely knowledgeable about the local area and put together a professional looking brochure with a fast turnaround. We both ...
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May 19,2015
May 19,2015
1
people found
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I found staff at Simon Burt Estate Agents to be most helpful and efficient. A weekly update on proceedings was provided and any information requested was quickly provided. Staff were always friendly and Simon himself was readily available to assist and to answer queries. I ...
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May 18,2015
May 18,2015
2
people found
this helpful
this helpful
Simon Burt offered an exceptional service. His personal approach and 'can do' attitude ensured our purchase was quick and stress free. The team at Simon Burt's office in Solihull were always friendly, helpful and thorough. We would have no hesitation in recommending Simon....
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May 18,2015
May 18,2015
1
people found
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We bought a property advertised by Simon Burt. The viewing was really relaxed, we didn't feel pressured at any point and were given the opportunity to look around the property at our leisure. Simon was honest and gave us clear feedback when we were considering ...
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May 16,2015
May 16,2015
2
people found
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Simon Burt provided an excellent service. The house we have sold was unconventional in several ways, which made the transaction complex and challenging for all parties. Simon kept the negotiations with the buyers on track over a period of several months, and his interventions at ...
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May 12,2015
May 12,2015
3
people found
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I would highly recommend simon burt the estate agent.
From the moment simon burt met with me to discuss putting my house on the market, i felt confident that i would be in safe hands. He has a clear and in depth understanding of the ...
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May 11,2015
May 11,2015
1
people found
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Prior to using Simon Burt, I employed another agent who were not able to find me a buyer.
As soon as I could I contacted Simon Burt. I had heard he was good and quick at selling houses.
He assured me that the house would ...
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Comment on agent fees
Before using Simon Burt I had used another agent unsuccessfully. They caused me a lot of stress! When I could, I approached Simon Burt as I'd heard he was really good and quick at selling houses. Although my property was a little way out of Solihull he assured me that he would have no problem selling it. He was right! He found me a cash buyer! At a price I was more than happy with! It took only 3 weeks from offer to completion! I would recommend Simon and his team to everyone...
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May 10,2015
May 10,2015
4
people found
this helpful
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Simon was proactive in selling our home. When our first buyer dropped out at the last moment before exchange, he re-marketed the property within an hour and arranged over ten viewings in the next ten days, resulting in a sale....
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Comment on agent fees
Very competitive and attractive
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May 08,2015
May 08,2015
2
people found
this helpful
this helpful
They were helpful and professional. It was it the easiest of moves taking longer than we all had hoped however the staff remained positive and calm even when I wAs stressed . So thank you, I'm now in a lovely new home and thank Simon Burt ...
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May 07,2015
May 07,2015
2
people found
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Simon was extremely helpful from start to finish with selling our house. He was most proactive showing people around the property and kept me fully informed of progress. His knowledge and experience provided great support.
Throughout the sale, the team ensured frequent contact, ensuring we ...
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Comment on agent fees
Fees were extremely fair.
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No fees information available
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Complaints Procedure
Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 11:58 AM 22/06/2020 by allAgents
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
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