99% sales valuation accuracy
98% sales fee satisfaction
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
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We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
Latest Reviews
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a
reviewed by 'Miss Withers'
Featured Review
a
reviewed by 'Charles D'
Featured Review
a
reviewed by 'Sue Sutton'
13th Jun 2024
reviewed by 'Lynnette Somers'
10th Jun 2024
reviewed by 'Laura'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £39,000 | £35,500,066 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 0 | 0 | 393 | 4 | 193 | 6 | 6 | 1 |
Areas covered
- Solihull
- Knowle
- Balsall Common
- Birmingham
- Dorridge
Address
Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Featured Review
a
Mar 30,2023
Mar 30,2023
2
people found
this helpful
this helpful
The Service from Simon Burt Estate Agents was superb from start to finish. There were several legal issues with the property but they kept me informed and were very patient throughout the whole process. Thank you to Simon and Charlotte for all your help with ...
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Mar 22,2023
Mar 22,2023
2
people found
this helpful
this helpful
We instructed Simon on our sale after our experience dealing with Simon as buyers. Estate Agents need to act in the best interests of the seller, but that means looking after buyers. We also had some requirements specific to our sale, which Simon handled just ...
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Mar 01,2023
Mar 01,2023
3
people found
this helpful
this helpful
I have used Simon for my last three house sales and he has also sold property for my family. He is our go-to estate agent and we would not consider using anyone else. Simon and his team provide excellent customer service. The team kept me ...
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Feb 18,2016
Feb 18,2016
1
people found
this helpful
this helpful
Simon and his team provided the upmost professional service and completely took all the stress and hassle out of our recent move!
Thank you Simon for once again getting us moved in a very timely, efficient and informative manner....
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Comment on agent fees
Good
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Feb 12,2016
Feb 12,2016
2
people found
this helpful
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The perfect estate agents! I felt informed, supported and like nothing was too much trouble. They made the whole process from the first viewing to completion feel seamless.
Buying and selling can be a very stressful time and having the right estate agents is imperative ...
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Good
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Feb 02,2016
Feb 02,2016
1
people found
this helpful
this helpful
Simon and his team are very efficient, thorough and supportive. The photos taken enabled potential purchasers to see the rooms in the right perspective clearly showing size etc.
We received an excellent service and would highly recommend them. Superb! Thank you...
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Comment on agent fees
In par with other agents but offer a much higher quality of service
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Dec 09,2015
Dec 09,2015
0
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I used Simon Burt to sell my property. I found the service to be Excellent. The Service was very personal and the updates were regular keeping me in the loop the whole time. They were always available on the end of the telephone and reply ...
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Dec 09,2015
Dec 09,2015
0
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I have been fortunate to have used Simon Burt on numerous occasions both for selling and purchasing. On each occasion he is an absolute delight to deal with, going over and above what one would expect to assist. He is extremely professional and informative. I ...
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Dec 02,2015
Dec 02,2015
0
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Simon took over the sale of my house from another agent and I was very impressed with the amount of viewings and the overall support I received from him and his staff Maddy and Sue. The made the sale and my life a lot easier. ...
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Nov 23,2015
Nov 23,2015
1
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Excellent and thorough service. Very professional. Would definitely be the first agent I call if I were looking to sell....
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Nov 18,2015
Nov 18,2015
2
people found
this helpful
this helpful
I have never had respect or confidence dealing with previous estate agents!
Simon Burt estate agents have change my mind it was a pleasure to have been involved with them.
Not just the people that I have highlighted but all the staff that were involved ...
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Oct 28,2015
Oct 28,2015
2
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this helpful
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Simon Burt gave me the best service I have experienced with Estate Agents -- Simon and all staff did their best to make buying and selling as straight forward as it can be!! Nothing was too much trouble for them , and I would not hesitate ...
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Oct 22,2015
Oct 22,2015
1
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We are very pleased with service we received from Simon Burt The Estate Agent. From the valuation, in which Simon discussed realistic price ranges and a strategy for the time of the instruction to allow for a timely sale. This was important to us as ...
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Oct 21,2015
Oct 21,2015
1
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We decided to use Simon Burt the Estate Agent as we felt we needed an Agent that understood our needs & was prepared to be extremely proactive & get buyers across the threshold,
Also the fact that Simon Burt & his team always return your phone calls & were ...
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Oct 21,2015
Oct 21,2015
1
people found
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Simon came to view the property and was very efficient and personable to deal with. The property appeared on Rightmove within a couple of days and we had a number of viewings in short order. We sold within 6 weeks. The progress team was helpful in ...
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Comment on agent fees
Very competitive and less than comparable agents
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Oct 21,2015
Oct 21,2015
5
people found
this helpful
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One word to describe Simon and his team.... FANTASTIC! Simon and Maddy were my main points of contact when we sold our flat earlier this year and they were both professional, incredibly helpful and always available at the end of the phone for queries. Nothing ...
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Oct 19,2015
Oct 19,2015
0
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Although we sold within 5 days of our property being placed on the market, the overall completion process took approximately 3 months and both Simon and Maddy and their associates kept us updated throughout and were always helpful and friendly.
A big THANKYOU to you all at ...
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Oct 17,2015
Oct 17,2015
2
people found
this helpful
this helpful
The service provided by Simin was fabulous from beginning to end. Simon was knowledge, professional and friendly. He took time to ask us questions and listen to our answers, unlike other agents we had to value our property.
Whilst our property sold at the first ...
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Oct 17,2015
Oct 17,2015
2
people found
this helpful
this helpful
We are very pleased with the service offered by Simon n team to support the purchase of our property. Entire staff were very transparent and kept us updated with each developments. Simon was willing to show us around the property several times. All our queries ...
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Oct 07,2015
Oct 07,2015
3
people found
this helpful
this helpful
Following the death of my mother I took responsibility for the sale of her house on behalf of the trustee's. The probate valuations I received varied by a ludicrous amount (up to 25%) which left us very confused as to how to price the house, especially ...
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Sep 28,2015
Sep 28,2015
3
people found
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Within the first few stages of the buying process the whole team were fantastic at communication and were very helpful. Unfortunately after a sale was agreed for their property, it became increasingly difficult to get in touch with either the branch or the sales progression ...
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Oct 06, 2015
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(1)
Thank you for taking the time to write a review. We appreciate all the kind words people say on here, and take any negative comments very seriously as we pride ourselves on our customer service. It's disappointing that in this instance the review is a negative one. Both Simon and I were unaware of the difficulties you experiened communicating with the progression team. Had we been made aware, the problem could've been dealt with sooner. To this end, I'd like to extend my sincere apologies, and e ...
Sep 24,2015
Sep 24,2015
2
people found
this helpful
this helpful
A great overall estate agents, sold my house in 24 hours for more than the asking price! Great pictures where taken by Simon, a really friendly estate agents and very professional service throughout can't recommend you highly enough! Maddy and Sue also lovely and very helpful ...
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Sep 23,2015
Sep 23,2015
2
people found
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Can't fault the service from Simon and his team, Simon himself is very friendly, enthusiastic and knowledgable as is maddy and his support staff. they keep you updated and informed of any progress making sure everything goes through as smoothly as possible. we would highly ...
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Sep 22,2015
Sep 22,2015
1
people found
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I found Simon to be most helpful and enthusiastic - often available outside normal hours
His conveyancing team were on the ball - and kept me informed as to what my conveyancing team should be doing !...
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Aug 31,2015
Aug 31,2015
3
people found
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this helpful
Simon and the team were superbly efficient dealing with the sale in our absence.
We were regularly updated on the progress and his enthusiasm and personal approach made the whole experience extremely positive.
We would have no hesitation in recommending his company and have already ...
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Comment on agent fees
Very reasonable.
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Aug 28,2015
Aug 28,2015
2
people found
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From start to finish, the service provided by Simon Burt and his entire team was faultless. Simon has a personalised approach to selling homes which I believe is unusual if not unique. Even when our sale fell through, Simon managed to resell the house in ...
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Aug 28,2015
Aug 28,2015
1
people found
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We recently bought a property with Simon Burt and we found him very helpful. He was willing to show us around the property several times and at short notice and he dealt with all our queries in a dedicated and professional manner. We would recommend ...
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Aug 21,2015
Aug 21,2015
2
people found
this helpful
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We sold our house with Simon Burt Homes following a positive review from a friend and their recommendation wasn't misplaced.
Simon and the team worked extremely hard with us to sell our house as we were keen to move quickly. We had plenty of viewings ...
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Comment on agent fees
Extremely competitive and not reflective of the service provided!!
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Aug 05,2015
Aug 05,2015
1
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Having read many positive reviews from friends who have used Simon Burt in the past, he was the 1st person I called when we needed to sell our property. He quickly found a buyer and maintained a professional service and attitude throughout the process.
Highly ...
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Aug 05,2015
Aug 05,2015
3
people found
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Simon finally sold our house after being for sale with other local agents for over a year. He has a fresh approach, with good communication between us and his team. All of which are friendly and professional.
I would definately use him again and recommend ...
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Jul 30,2015
Jul 30,2015
3
people found
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Sales progression with Simon Burt's team was fantastic. I was called weekly and kept up to speed on the sale from the sellers end. Simon also made sure that the mixed messages from the solicitor was clarified by contact me directly....
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Jul 28,2015
Jul 28,2015
1
people found
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Simon has the grit, determination and energy that leaves other local agents in the shadows. He is highly accessible even out of office hours and is rigorous in following up potential buyers post viewing (which we all know can be highly frustrating as show home ...
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Jul 27,2015
Jul 27,2015
2
people found
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Found the overall service from Simon Burt Estate Agents very professional. If a query or problem arose Maddy would get back to us with an answer asap....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 11:58 AM 22/06/2020 by allAgents
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
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