Robertson Smith & Kempson

84 reviews 3.8 /5 rating
  • 78% valuation accuracy
  • 73% recommend
  • 82% fee satisfaction
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    Keith
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    Gary Smith
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    Paul Albeza
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    Emma Sibley
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    Michaela Tong
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    Hernan Restrepo
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    Andrew Healy
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    Tim
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    Priyesh Thakarshi
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    Robert Podgorny
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    Altin Ismaili
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    Emma Murphy
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    Altin Ismaili
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    Mark Sweeney
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    Aaron
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    Marc
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    Tanya Tayyib
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    Tristan Lee
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    Molly
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Properties for rent
Jun 29,2017
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Jun 29,2017
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I have been renting for over 20 years, and this is the first and last time I will ever use RSK letting agents, the way the want to treat people is not acceptable. They tell a lot of lies and they just like to stressing people out. I will be making a written complaint regarding Northfield branch....
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Comment on agent fees
No comment, I've live at my address for 3 years.
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By: Asma
Jul 03, 2017
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Dear Canette, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at asmachughtai@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Asma Chughtai Customer Relations Manager ...
Jun 20,2017
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Jun 20,2017
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First off I would like to say this is regarding the Northfields branch specifically. There has been a complete lack of communication between staff members, departments etc, including but not limited to last minute changes to check out dates, check out times, domestic versus professional cleaning- which came to light with the return of the deposit. That, alongside a lack of understanding regarding the state of the property when we moved in made the entire process stressful and awkward. There wer...
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Comment on agent fees
Irrelevant due to the lack of service provided.
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By: Asma
Jun 21, 2017
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Dear Niss, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at asmachughtai@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Asma Chughtai Customer Relations Manager ...
Apr 18,2017
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Apr 18,2017
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I would like to say that Robertson Smith & Kempson Estate Agents has provided an excellent service to me during the purchase of my flat. They have been reliable and prompt. On making an offer, I had a positive response very quickly, and from that time until completion, they did everything to make things run as quickly and smoothly as possible. The sales coordinator, James McTaggart, was excellent, very helpful during the buying process. The only negative point i can make is that RSK is not g...
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By: Asma
May 26, 2017
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Dear Halina, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
Mar 23,2017
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Molly
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Altin Ismaili
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Mar 23,2017
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As a Landlord the whole team at the Ealing branch, especially Molly, Altin and supported by Phil did a first-class job. I was kept informed at all times. They successfully found a corporate client during in the traditionally quiet Christmas period. I would highly recommend RSK....
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Comment on agent fees
Fees are in line with the market.
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By: Marilyn
Mar 27, 2017
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Dear Andrew, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 17,2017
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Robert Podgorny
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Mar 17,2017
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Dear Robert, BEST AGENT !!! Thank you so much for your efficient and excellent work. You have been amazing , 1st flat viewed with you 1 week ago and now it is already mine ! I am extremely happy with your work and will definitely recommend you to everyone !! Thanks again for everything....
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Comment on agent fees
Good
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By: Marilyn
Mar 23, 2017
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Dear Saoussen, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
Feb 17,2017
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Feb 17,2017
1 people found
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Known RSK for a number of years but have found them extremely unresponsive when tenancy goes wrong and frankly very disappointing....
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By: Marilyn
Feb 17, 2017
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Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Jan 05,2017
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Jan 05,2017
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Tanya Tayyib went above and beyond to help me through a difficult time in making my purchase as stress free as possible under the circumstances. Understood my concerns and liaised between myself and the seller gracefully and ensured we were all happy. An absolute delight to deal with, reliable and well exceeded my expectations of agents - who I've not had the best dealings with being messed around by another local agent and losing my purchase in the week of exchange! An asset to RSK...
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By: Marilyn
Jan 09, 2017
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Dear Annabella, I just wanted to say thank you for your kind comments about the service you received from our Ealing office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations ...
Nov 13,2016
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Tristan Lee
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Nov 13,2016
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RSK in Northfields found me a great flat that met all my requirements. Tristan had a very good knowledge of the area and market conditions. He was patient with me while we searched for the perfect property. As soon as the flat was on the market Tristan showed me through and then managed the lease negotiation and move very professionally....
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Comment on agent fees
Good
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By: Marilyn
Dec 06, 2016
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Dear Robert, Thank you for taking the time to leave your review. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Kind regards, Marilyn Plews Head of Customer Relations ...
Nov 05,2016
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Tristan Lee
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Nov 05,2016
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Tristan was attentative and extremely helpful in negotiations with the landlord, punctual and generally attentative. I didn't give 5* because a sofa we were told was available before we made our offer, turned out not to be available nor replaceable when came to signing of the contract, which was an expensive disappointment for us....
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Comment on agent fees
Fair
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By: Marilyn
Nov 09, 2016
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Dear Sir/Madam, Thank you for your review and your kind words about Tristan in our Northfields Office. I would like to take this opportunity to wish you the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Nov 04,2016
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Tristan Lee
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Nov 04,2016
2 people found
this helpful
Tristan and RSK were professional and efficient throughout the process and did not hassle or push like some other estate agents can do....
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Comment on agent fees
The fees were reasonable and cheaper than all the other agents I dealt with.
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By: Marilyn
Nov 09, 2016
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Dear Emma, Thank you for your review. I do hope we can assist you again in the future and I would like to take this opportunity to wish you all the best. Kind regards, Marilyn Plews Head of Customer Relations ...
Nov 01,2016
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Tristan Lee
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Nov 01,2016
1 people found
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Tristan was professional and friendly through out the letting process and has closely followed up and communicating clearly and efficiently until the deal has been done and even after we have moved in to the new property. I wish him all the best indeed....
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Comment on agent fees
Should be reduced. Also I suggest to remove the agent's deposit of gbp 750 as this gives the customer more confidence in the agent.
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By: Marilyn
Nov 09, 2016
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Dear Ahmed, Thank you for your review regarding your experience with Tristan in our Northfields office. I do hope you have settled in well to your new home and look forward to assisting you again in the future. Kind regards, Marilyn Plews Head of Customer Relations ...
Oct 26,2016
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Tristan Lee
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Oct 26,2016
1 people found
this helpful
Tristan was very helpful from the very beginning until very end of the process of searching a house to rent. Always professional and keen to help, easy to work with. Could not ask for better letting consultant....
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Comment on agent fees
Fees could be lower
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Robertson Smith & Kempson. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...
Sep 23,2016
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Tanya Tayyib
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Sep 23,2016
1 people found
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Appalling service, absolute nightmare and advice to avoid RSK like the plague. My estate agent was Tanya Tayyib. Presented me with numerous lies and deception right from the start. The only reason I purchased a property through RSK, was by negotiating with the vendor directly as Tanya was inefficient and untrustworthy. She was often 'away on sick leave' or 'on holiday' to excuse her slowness. I attempted to renegotiate my offer in light of Brexit, and received the most horrendously aggressive em...
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Comment on agent fees
Bad
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By: Marilyn
Oct 28, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Aug 19,2016
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Aaron
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Marc
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Aug 19,2016
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Absolutely appalling service from these individuals from this estate agent. Having had an offer accepted at asking price, we in good faith progressed with our mortgage application, paying valuations fees as well as solicitor fees. They continued to let other potential buyers view the property without us knowing, and ultimately continued to take in offers on the property, before informing us that a potential buyer wanted to make a higher offer. Having what I can only assume was encouraging this b...
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By: Joe Catcheside
Aug 20, 2016
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This isn't the agent's fault. They are obliged to do what their client, the seller, wants; and they are obliged by law to put forward any offers. It's different in Scotland, where accepting an offer is a binding contract; but your problem here is not the agent, it's English law. I have no experience of this firm, but I do have 10 years in the industry. ...
Jul 04,2016
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Jul 04,2016
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They are totally unproffessional. I had a very bad experience with them.They delayed us one week to move in the appartment in order to clean it proffessionally (stated in the contract also) it and when we got the keys the appartment was dirty!! Moreover they charged us extra costs which weren't agreeed from the first place and they do not accept the legal 6 months breaking close. We agreed in additional terms such as painting the appartment and they forgot to add it in the contract.. The terms i...
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What agent could do to change your mind?
Hidden costs in the agency fees.
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Comment on agent fees
Hidden costs in the agency fees.
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By: Marilyn
Aug 09, 2016
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Dear Katerina, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Apr 08,2016
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Apr 08,2016
3 people found
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RSK have serious difficulties finding a tenant for an immaculately presented 1 bedroom flat in Ealing after 8 weeks of marketing it. Their contracts are heavily focused on landlord's rights, but tenants have very little say, they make tenants pay for all fees associated with early termination and treat you with disrespect and ignore your emails and texts (until an official complaint is raised) as soon as the fees and rent was paid, though make very little effort to help renting out the flat as ...
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Comment on agent fees
n/a
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By: Marilyn
Jun 24, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office, I am head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Mar 07,2016
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Mar 07,2016
8 people found
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We rented our flat out with Rsk at the end of the contract we told them that we did not wish to renew the contract as we were selling the flat and they went behind our back and forced the tenants to renew and threatened to blacklist them. I dealt with Liam Rouse who went behind our back and charged the tenants money despite telling him we did wish to renew. They then tried to extort money from us when we refused they took a county court judgement against us. These are the real Mafia. It's our fl...
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Feb 16,2016
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Altin Ismaili
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Feb 16,2016
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Altin was a fantastic agent: proactive, communicative and friendly. My partner and I are new to the UK and Altin was very understanding of our situation and explained all the UK procedures clearly. He ensured that the entire process was smooth from enquiry, viewing, applying for and ultimately leasing the property. Altin was very proactive in contacting us with suitable properties and very flexible with viewing times. He understood our needs and was selective with the properties put forward,...
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Comment on agent fees
The fees were reasonable.
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Feb 12,2016
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Altin Ismaili
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Feb 12,2016
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I've had a positive experience with Altin. He has been very prompt with his replies and quick to send through required documents. He has also been professional and friendly throughout. I would recommend his services to other landlords seeking tenants....
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Comment on agent fees
Good.
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at Robertson Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Feb 02,2016
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Altin Ismaili
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Feb 02,2016
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Altin is a gem in the estate agent business. Why? Because he cares about the person he is providing his service. It was a total pleasure to deal with RSK, very smooth negotiation, and always keen to sort out our needs. I couldn't recommend Altin more. Truly a top professional....
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Feb 01,2016
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Priyesh Thakarshi
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Feb 01,2016
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Priyesh was professional and polite from the outset. He listened to our needs and only showed us the relevant properties. Very easy to liaise with and prompt at providing answers that we needed....
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Comment on agent fees
Good
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jan 29,2016
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Priyesh Thakarshi
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Jan 29,2016
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He is very kind and polite. He supports me to find a property. I appreciate his effort and work! I will definitely recommend him if my Japanese friends look for the property....
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jan 29,2016
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Altin Ismaili
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Jan 29,2016
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I have use the services of Robertson Smith & Kempson to find a flat for my family. Altin Ismaili was my main contact at the Acton office and he was a joy to work with. Not only he was professional but friendly and funny! He listened well to my criteria and only offered me flats that would suit our needs. He was quick on responding and kept in touch all through my search (2 months!). He was the best agent I came accross and let me tell you I have met a lot of agents!...
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jan 26,2016
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Robert Podgorny
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Altin Ismaili
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Jan 26,2016
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We have been looked after by very friendly staff, and in particulsr by Robert Podgorny and Altin Ismaili. They provided an excallent and very profecional service....
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Comment on agent fees
OK
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jan 18,2016
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Robert Podgorny
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Priyesh Thakarshi
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Jan 18,2016
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This was my first experience of letting my flat, and these guys were fantastic. Robert, Priyesh and Altin were all professional, friendly and motivated to get my property let to the most suitable tenants and achieve the best possible rental value for me. Within days of my flat being listed, I had a great selection of prospective tenants visiting, all of whom fit the profile of who I was looking for. Inside two weeks (this was over the xmas period too) I had an offer for over the asking price!...
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Comment on agent fees
Competitive fees.
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By: Marilyn
Jan 21, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Dec 24,2015
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Priyesh Thakarshi
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Dec 24,2015
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Priyesh was very professional and knowledgeable, depth understanding of rental market in W3 area, very helful through out the process!...
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Comment on agent fees
Everything was great.
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By: Marilyn
Jan 06, 2016
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Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Dec 23,2015
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Priyesh Thakarshi
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Dec 23,2015
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The service was amazing!! There is Nothing else that I can say. Always helpfull and making sure we were up to date. Really good service!!...
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By: Marilyn
Jan 06, 2016
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Hello Catia, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Dec 21,2015
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Priyesh Thakarshi
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Dec 21,2015
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Amazing experience and follow up, negotiated on the rental and admin costs. Once agreed very detailed on ensuring we secured the property...
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By: Marilyn
Dec 21, 2015
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Hello, I am the Customer Services Manager here at Robertson, Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Dec 16,2015
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Priyesh Thakarshi
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Robert Podgorny
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Dec 16,2015
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I started by trying to relet my property with Foxtons who were an absolute shambles. Thankfully i found RSK who did a fantastic job of finding the right kind of tenants for me in a very short time. Priyesh in particular was great. No doubt he'll smash it in 2016... Good luck guys and keep up the good work. Jason...
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By: Marilyn
Dec 17, 2015
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Hello, I am the Customer Services Manager here at Robertson, Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Dec 12,2015
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Altin Ismaili
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Dec 12,2015
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I am currently a tenant and have been for the past 6 months at a property in West London sourced by the RSK estate agents in Acton; the renting process was made a lot easier by the friendly staff 'Altin...
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Comment on agent fees
Reasonable
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By: Marilyn
Dec 17, 2015
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Hello, I am the Customer Services Manager here at Robertson, Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...



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Awards won by Robertson Smith & Kempson

Individual Branch Awards

London, W3 6QX

London, W13 9RT

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View All 8 Branches


Robertson Smith & Kempson - Ealing, London, W5
Ealing
15 The Mall, London W5 2PJ
(8)
Robertson Smith & Kempson - Hampton, , TW12
Hampton
197-201 High Street Hampton hill, Hampton TW12 1NL
(0)
Robertson Smith & Kempson - Acton, London, W3
Office 1
98 High Street, London W3 6QX
(27)
show all branches (8)
Robertson Smith & Kempson - Ealing, London, W5
Office 2
38 The Broadway, London W5 2NP
(10)
Robertson Smith & Kempson - Northfields, London, W13
Office 3
118 Northfield Avenue, London W13 9RT
(37)
Robertson Smith & Kempson - Ealing, London, W7
Office 4
69 Greenford Avenue, London W7 1LL
(1)
Robertson Smith & Kempson - Teddington, , TW11
Teddington
74 Broad Street, Teddington TW11 8QX
(0)
Robertson Smith & Kempson - Twickenham, , TW1
Twickenham
74 Heath Road Middlesex, Twickenham TW1 4BW
(0)

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