Robertson Smith & Kempson

3.95/5 rating 96 reviews
  • 80% valuation accuracy
  • 76% recommend
  • 85% fee satisfaction
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Robertson Smith & Kempson

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“ excellent service... ”

May 11,2018
Minithumbup
By: 'Hilary'
May 11,2018
0 people found
this helpful
James, Jonathan and the rest of the Hanwell team provided a friendly and professional service throughout the selling process. I was very glad to have a "real" local agent when things were going slowly....
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Comment on agent fees
Reasonable.
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By: Marilyn
Jun 19, 2018
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Dear Hilary, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...

“ Great service... ”

May 07,2018
Minithumbup
By: 'Christian'
May 07,2018
0 people found
this helpful
I arrived in London to work in a contract position and stayed in a hotel at first. From there I got in contact with Robertson Smith & Kempson in Ealing, who efficiently helped me find a rented apartment that met my expectations in terms of ...
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By: Marilyn
May 10, 2018
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Dear Christian, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...
Dec 04,2017
Minithumbup
By: 'Hugo'
Dec 04,2017
0 people found
this helpful
Great service, Kim Mellor has been our contact and has always done what was agreed and I have been kept informed and updated regularly on the property by her. She has been helpful and has had good and sensible advice for us when needed....
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Comment on agent fees
Reasonable, as we do not live locally it is worth it to be sure issues will be dealt with promtly if they arise
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By: Asma
Feb 14, 2018
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Dear Hugo, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...
Dec 03,2017
Minithumbup
By: 'Renata Robalinho'
Dec 03,2017
0 people found
this helpful
Mrika was always helpful and has been always available to resolve any arising issues. We are very happy with the service we've been receiving from the agency, particularly from Mrika. Thank you for everything....
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By: Asma
Feb 14, 2018
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Dear Renata, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Customer Relations Manager ...
Nov 22,2017
Minithumbup
By: 'Abdullah'
Nov 22,2017
0 people found
this helpful
Priyesh is very helpful, I highly recomend to dral with him in regards of searching of rent properties. He is really professional and guide me and my colleques to the best properities and try to help and advice everybody. He is one of the best ...
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Comment on agent fees
They are fine and resonable.
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By: Asma
Feb 14, 2018
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Dear Abdullah, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Customer Relations Manager ...
Oct 30,2017
Minithumbup
By: 'Alie kobra'
Oct 30,2017
0 people found
this helpful
Last month, we were looking for a one bedroom apartment with my boyfriend but we first struggled to find a nice flat with a reasonable price. We booked a visit with Comfort Osobu and everything changed! Not only we liked the flat, but Comfort has ...
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Comment on agent fees
In comparison with other agencies, fees are correct and given that the job has been well done, they deserve it!
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By: Asma
Nov 07, 2017
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Dear Alie, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
Oct 24,2017
Minithumbup
By: 'Cláudio'
Oct 24,2017
0 people found
this helpful
Just wanted to thank Pryiesh for all his help in finding a new house and how prompt he was to help with everything since we signed contract to any other need we had. Not to forget a massive thanks to Mrika for her patience in ...
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By: Asma
Nov 07, 2017
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Dear Cláudio, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...
Oct 20,2017
Minithumbup
By: 'Anne'
Oct 20,2017
0 people found
this helpful
Most important when you let a property is that it should be well managed and I must report how very pleased I am with the services of Kim Mellor, a member of RSK Ealing's Lettings Management team. Kim has been looking after my property ...
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Comment on agent fees
OK I suppose
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By: Asma
Oct 24, 2017
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Dear Anne, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Customer Relations Manager ...
Oct 18,2017
Minithumbup
By: 'Anna'
Oct 18,2017
0 people found
this helpful
As a first time property buyer not knowing what to expect I got lucky going in to the Hanwell branch of RSK. James my saviour helped me though with clear explanations of the process and helped so much with my transition from tenant to owner. ...
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Comment on agent fees
Fees are reasonable I shopped around and was happy with the price I paid here
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Oct 18,2017
Minithumbup
By: 'Anna'
Oct 18,2017
0 people found
this helpful
As a first time property buyer not knowing what to expect I got lucky going in to the Hanwell branch of RSK. James my saviour helped me though with clear explanations of the process and helped so much with my transition from tenant to owner. ...
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Comment on agent fees
Fees are reasonable I shopped around and was happy with the price I paid here
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By: Asma
Oct 24, 2017
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Dear Anna, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
Oct 06,2017
Minithumbup
By: 'Liz'
Oct 06,2017
0 people found
this helpful
I have used RSK Northfields as my letting agents for six years. I have always had excellent service. The staff are courteous, efficient, helpful and knowledgeable. They always return calls and do what they have said they will. The staff member I have been dealing ...
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Comment on agent fees
At first I thought the fees were high, but the excellent service and the quick turnaround when tenants leave make it worth it.
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By: Asma
Oct 17, 2017
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Dear Liz, We are delighted to read that our Northfields Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...
Aug 11,2017
Minithumbup
By: 'AHMED DARDEER'
Aug 11,2017
0 people found
this helpful
Professional in dealing with customers, helpful and very kind treatment. always offering you viewing for new properties till you get what you like and be satisfied....
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Comment on agent fees
very good
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By: Asma
Aug 14, 2017
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Dear Ahmed, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager ...
Jul 30,2017
Minithumbup
By: 'Anna & Marek W'
Jul 30,2017
0 people found
this helpful
We have used RSK Hanwell office to purchase our house in Hanwell. Please accept our gratitude for all your assistance with the purchase of our house. We have found you extremely helpful, very patient, with a great demeanour, very informative, easy to deal with – ...
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By: Asma
Jul 31, 2017
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Dear Anna & Marek, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager ...
Jun 29,2017
Minithumbdown
By: 'Canette'
Jun 29,2017
0 people found
this helpful
I have been renting for over 20 years, and this is the first and last time I will ever use RSK letting agents, the way the want to treat people is not acceptable. They tell a lot of lies and they just like to stressing people ...
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Comment on agent fees
No comment, I've live at my address for 3 years.
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By: Is RSK worth the RiSK?
Mar 04, 2018
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Is RSK worth the RiSK? Hi there We're compiling testimony about RSK. Would you be interested in sharing your story? Thanks ...
Jun 20,2017
Minithumbdown
By: 'Niss'
Jun 20,2017
0 people found
this helpful
First off I would like to say this is regarding the Northfields branch specifically. There has been a complete lack of communication between staff members, departments etc, including but not limited to last minute changes to check out dates, check out times, domestic versus professional ...
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Comment on agent fees
Irrelevant due to the lack of service provided.
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By: Is RSK worth the RiSK?
Mar 04, 2018
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Is RSK worth the RiSK? Hi there We're compiling testimony about RSK. Would you be interested in sharing your story? Thanks ...
Apr 18,2017
Minithumbup
By: 'halina'
Apr 18,2017
0 people found
this helpful
I would like to say that Robertson Smith & Kempson Estate Agents has provided an excellent service to me during the purchase of my flat. They have been reliable and prompt. On making an offer, I had a positive response very quickly, and from that ...
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By: Asma
May 26, 2017
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Dear Halina, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
Mar 23,2017
Minithumbup
By: 'Andrew'
Mar 23,2017
0 people found
this helpful
As a Landlord the whole team at the Ealing branch, especially Molly, Altin and supported by Phil did a first-class job. I was kept informed at all times. They successfully found a corporate client during in the traditionally quiet Christmas period. I would highly recommend ...
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Comment on agent fees
Fees are in line with the market.
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By: Marilyn
Mar 27, 2017
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Dear Andrew, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 17,2017
Minithumbup
By: 'Saoussen'
Mar 17,2017
0 people found
this helpful
Dear Robert, BEST AGENT !!! Thank you so much for your efficient and excellent work. You have been amazing , 1st flat viewed with you 1 week ago and now it is already mine ! I am extremely happy with your work and will definitely recommend you to everyone !! ...
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Comment on agent fees
Good
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By: Marilyn
Mar 23, 2017
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Dear Saoussen, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
Feb 17,2017
Minithumbdown
By: 'Ex client'
Feb 17,2017
1 people found
this helpful
Known RSK for a number of years but have found them extremely unresponsive when tenancy goes wrong and frankly very disappointing....
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By: Marilyn
Feb 17, 2017
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Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Nov 13,2016
Minithumbup
By: 'Robert'
Nov 13,2016
0 people found
this helpful
RSK in Northfields found me a great flat that met all my requirements. Tristan had a very good knowledge of the area and market conditions. He was patient with me while we searched for the perfect property. As soon as the flat was on the ...
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Comment on agent fees
Good
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By: Marilyn
Dec 06, 2016
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Dear Robert, Thank you for taking the time to leave your review. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Kind regards, Marilyn Plews Head of Customer Relations ...
Nov 05,2016
Minithumbup
By: 'Family'
Nov 05,2016
0 people found
this helpful
Tristan was attentative and extremely helpful in negotiations with the landlord, punctual and generally attentative. I didn't give 5* because a sofa we were told was available before we made our offer, turned out not to be available nor replaceable when came to signing of the ...
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Comment on agent fees
Fair
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By: Marilyn
Nov 09, 2016
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Dear Sir/Madam, Thank you for your review and your kind words about Tristan in our Northfields Office. I would like to take this opportunity to wish you the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Nov 04,2016
Minithumbup
By: 'Emma'
Nov 04,2016
2 people found
this helpful
Tristan and RSK were professional and efficient throughout the process and did not hassle or push like some other estate agents can do....
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Comment on agent fees
The fees were reasonable and cheaper than all the other agents I dealt with.
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By: Marilyn
Nov 09, 2016
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Dear Emma, Thank you for your review. I do hope we can assist you again in the future and I would like to take this opportunity to wish you all the best. Kind regards, Marilyn Plews Head of Customer Relations ...
Nov 01,2016
Minithumbup
By: 'Ahmed'
Nov 01,2016
1 people found
this helpful
Tristan was professional and friendly through out the letting process and has closely followed up and communicating clearly and efficiently until the deal has been done and even after we have moved in to the new property. I wish him all the best indeed....
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Comment on agent fees
Should be reduced. Also I suggest to remove the agent's deposit of gbp 750 as this gives the customer more confidence in the agent.
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By: Marilyn
Nov 09, 2016
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Dear Ahmed, Thank you for your review regarding your experience with Tristan in our Northfields office. I do hope you have settled in well to your new home and look forward to assisting you again in the future. Kind regards, Marilyn Plews Head of Customer Relations ...
Oct 26,2016
Minithumbup
By: 'AW'
Oct 26,2016
1 people found
this helpful
Tristan was very helpful from the very beginning until very end of the process of searching a house to rent. Always professional and keen to help, easy to work with. Could not ask for better letting consultant....
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Comment on agent fees
Fees could be lower
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Robertson Smith & Kempson. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...
Sep 23,2016
Minithumbdown
By: 'Rati'
Sep 23,2016
1 people found
this helpful
Appalling service, absolute nightmare and advice to avoid RSK like the plague. My estate agent *Presented me with numerous lies and deception right from the start. The only reason I purchased a property through RSK, was by negotiating with the vendor directly as they were* ...
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Comment on agent fees
Bad
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By: Marilyn
Oct 28, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Aug 19,2016
Minithumbdown
By: 'Laura'
Aug 19,2016
0 people found
this helpful
Absolutely appalling service from these individuals from this estate agent. Having had an offer accepted at asking price, we in good faith progressed with our mortgage application, paying valuations fees as well as solicitor fees. They continued to let other potential buyers view the property ...
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By: Joe Catcheside
Aug 20, 2016
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This isn't the agent's fault. They are obliged to do what their client, the seller, wants; and they are obliged by law to put forward any offers. It's different in Scotland, where accepting an offer is a binding contract; but your problem here is not the agent, it's English law. I have no experience of this firm, but I do have 10 years in the industry. ...
Jul 04,2016
Minithumbdown
By: 'Katerina Ron'
Jul 04,2016
0 people found
this helpful
They are totally unproffessional. I had a very bad experience with them.They delayed us one week to move in the appartment in order to clean it proffessionally (stated in the contract also) it and when we got the keys the appartment was dirty!! Moreover ...
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What agent could do to change your mind?
Hidden costs in the agency fees.
Attached Files
Comment on agent fees
Hidden costs in the agency fees.
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By: Marilyn
Aug 09, 2016
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Dear Katerina, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Apr 08,2016
Minithumbdown
By: 'Unfair terms, ignorant towards tenants'
Apr 08,2016
4 people found
this helpful
RSK have serious difficulties finding a tenant for an immaculately presented 1 bedroom flat in Ealing after 8 weeks of marketing it. Their contracts are heavily focused on landlord's rights, but tenants have very little say, they make tenants pay for all fees associated with early termination ...
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Comment on agent fees
n/a
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By: Marilyn
Jun 24, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office, I am head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Mar 07,2016
Minithumbdown
By: 'Very angry with RSK'
Mar 07,2016
10 people found
this helpful
We rented our flat out with Rsk at the end of the contract we told them that we did not wish to renew the contract as we were selling the flat and they went behind our back and forced the tenants to renew and threatened ...
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Feb 16,2016
Minithumbup
By: 'Nicola'
Feb 16,2016
0 people found
this helpful
Altin was a fantastic agent: proactive, communicative and friendly. My partner and I are new to the UK and Altin was very understanding of our situation and explained all the UK procedures clearly. He ensured that the entire process was smooth from enquiry, viewing, applying ...
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Comment on agent fees
The fees were reasonable.
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 5 43 8 2 1 4 3 3 6

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View All 8 Branches


Robertson Smith & Kempson - Ealing, London, W5
Ealing
15 The Mall, London W5 2PJ
(8)
Robertson Smith & Kempson - Hampton, TW12
Hampton
197-201 High Street Hampton hill, Hampton TW12 1NL
(0)
Robertson Smith & Kempson - Acton, London, W3
Office 1
98 High Street, London W3 6QX
(31)
show all branches (8)
Robertson Smith & Kempson - Ealing, London, W5
Office 2
38 The Broadway, London W5 2NP
(12)
Robertson Smith & Kempson - Northfields, London, W13
Office 3
118 Northfield Avenue, London W13 9RT
(39)
Robertson Smith & Kempson - Ealing, London, W7
Office 4
69 Greenford Avenue, London W7 1LL
(4)
Robertson Smith & Kempson - Teddington, TW11
Teddington
74 Broad Street, Teddington TW11 8QX
(0)
Robertson Smith & Kempson - Twickenham, TW1
Twickenham
74 Heath Road Middlesex, Twickenham TW1 4BW
(0)

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