Robertson Smith & Kempson
4/5, 132 reviews
77% recommended
67% sales valuation accuracy
79% sales fee satisfaction
84% lettings valuation accuracy
88% lettings fee satisfaction
At Robertson Smith & Kempson, our people make us what we are. We know great service can only come from great staff; ours have unparalleled knowledge of the local market, are well trained and hard-working. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers ... show more At Robertson Smith & Kempson, our people make us what we are. We know great service can only come from great staff; ours have unparalleled knowledge of the local market, are well trained and hard-working. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers and tenants at the best possible prices.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 79% £100,000 £750,000
Lettings 84% 88% £340 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 6 51 13 5 1 7 3 5 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Angelina King is a really helpful agent who h......”

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Jan 23,2021
Minithumbup
By: 'Acton'
Jan 23,2021
0 people found
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Angelina King is a really helpful agent who has recently helped find a decent flat. I would highly recommend her....
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“The most incompetent and inept estate agents ......”

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Dec 09,2020
Minithumbdown
By: 'A'
Dec 09,2020
0 people found
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The most incompetent and inept estate agents I have ever dealt with. Money grabbing at every opportunity, complete inability to keep people informed or in the loop about anything, and a flagrant disregard for their tenants. Avoid....
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“The Worst letting agency experience , unprofessional...”

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Oct 12,2020
Minithumbdown
By: 'Osman'
Oct 12,2020
0 people found
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We have rent the house from RSK Ealing Office 2 years ago. I paid rents on time, I paid full rent on the 8th of September while I was leaving the property on the 14th September. There has been no delay on any of my obligations. ...
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By: Sarah Tranter
Nov 10, 2020
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Dear Osman, I am sorry to read your review and understand that this matter has been dealt with by the office. Kind regards, Sarah Tranter ...

“Great service from RSK , Altin quickly found ......”

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Sep 30,2020
Minithumbup
By: 'mike'
Sep 30,2020
0 people found
this helpful
Great service from RSK , Altin quickly found me a tenant as promised when other agencies had been slow to react and Reeta the lettings consultant for RSK has given a superb service in making sure everything runs smoothly since. As a new RSK customer I ...
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“Jack Dann in the Acton office was absolutely ......”

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Sep 25,2020
Minithumbup
By: 'SHANE'
Sep 25,2020
0 people found
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Jack Dann in the Acton office was absolutely brilliant from start to finish. When we put our flat on the market he kept us updated after every viewing and once we had accepted an offer he did absolutely everything he could to ensure that the ...
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“As a new landlord with no experience at all, ......”

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Aug 03,2020
Minithumbup
By: 'Tolu'
Aug 03,2020
0 people found
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As a new landlord with no experience at all, we had such an amazing experience with Priyesh and his hardworking team. Special thanks to Angelina and Blair for all your efforts and professional advice we received at each stage of the journey to renting out ...
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“Letting with RSK, Ealing...”

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Mar 05,2020
Minithumbup
By: 'Phillip'
Mar 05,2020
1 people found
this helpful
I have consistently received an excellent service. Any issues that have arisen have always been dealt with promptly and efficiently. I would have no hesitation in recommending them to other letters....
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“Great service from Rsk team in Acton who were......”

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Feb 26,2020
Minithumbup
By: 'Hardeep'
Feb 26,2020
0 people found
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Great service from Rsk team in Acton who were extremely professional when securing a tenant for my property. I was very specific with my requirements and Priyesh adhered to what I was looking for. His experience and professionalism really helped put my mind to ease ...
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“Thank you...”

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Jan 16,2020
Minithumbup
By: 'Lorraine'
Jan 16,2020
0 people found
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Sara, Kayleigh & Edwin have been superb, supportive & professional throughout in assisting our daughter’s property purchase. Much appreciation for your patience & kindness throughout the process, thank you....
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“Although we ultimately found a property with ......”

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Dec 18,2019
Minithumbup
By: 'Sadie'
Dec 18,2019
0 people found
this helpful
Although we ultimately found a property with another agency, I was really impressed with Han's timely responses and professionalism throughout our search. Despite our requirements being specific and challenging (particularly in the December period), Han worked really hard to assist us. Whilst many of the ...
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“We had a really good experience with RSK and ......”

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Nov 28,2019
Minithumbup
By: 'GS'
Nov 28,2019
0 people found
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We had a really good experience with RSK and their staff. Very professional. They are great at giving back to the local community and sponsor the local school fairs and Ealing Trailfinders minis. Would highly recommend....
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“RSK Northfields have been amazing, from the i......”

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Nov 28,2019
Minithumbup
By: 'lesley'
Nov 28,2019
0 people found
this helpful
RSK Northfields have been amazing, from the initial valuation to their attention to detail starting with the photographs and marketing to managing the viewings. Within only a few days they had generated a lot of interest in the property and within two weeks we had ...
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“He delivered as promised...”

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Nov 27,2019
Minithumbup
By: 'Ann'
Nov 27,2019
0 people found
this helpful
After a bit of a rocky start, Han promised us that he would find the perfect property for us and HE DELIVERED!!! Once he understood our needs he showed us a flat with the perfect location, great space and layout. Han is very professional in ...
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“I was looked after by Han for my move from Gl......”

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Nov 27,2019
Minithumbup
By: 'Doris'
Nov 27,2019
0 people found
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I was looked after by Han for my move from Glasgow to London. The service I received was knowledgeable and efficient...
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“RSK Han Okoz...”

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Nov 11,2019
Minithumbup
By: 'Nikolett'
Nov 11,2019
0 people found
this helpful
I have just recently moved to London and this is my first very own tenancy. Han was very helpful and cooperative from the beginning and even thought this was just the second place I have viewed, I felt this will be the right choice and ...
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“I thoroughly recommend RSK in Ealing. I was i......”

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Oct 24,2019
Minithumbup
By: 'Julian'
Oct 24,2019
0 people found
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I thoroughly recommend RSK in Ealing. I was initially signed up with another agency in the area who were unable to find tenants. Molly and Han quickly took stock of the situation and secured a three year tenancy at the full asking price. Highly efficient ...
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“Appalling Service...”

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Oct 01,2019
Minithumbdown
By: 'Lisa'
Oct 01,2019
0 people found
this helpful
Appalling service all round. I took over from someone else on a joint tenancy and had to transfer them deposit (which I do not think is right as there is no receipt for my payment and shouldn't be transferring my deposit to an individual rather ...
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“Really appreciate all of Angelina's efforts, ......”

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Sep 09,2019
Minithumbup
By: 'Susan'
Sep 09,2019
0 people found
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Really appreciate all of Angelina's efforts, and the rest of the team, at RSK Acton in getting just the right tenants for my flat and being extremely helpful and pleasant to deal with. I shall use them again for sure. SR...
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“Professionals and attentive...”

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Sep 04,2019
Minithumbup
By: 'Anderson'
Sep 04,2019
0 people found
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We recently moved to Acton. RSK agents team were very professional and much more attentive than my previous one. Everything went well and we strongly recommend RSK on Acton....
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“Recently we used RSK to find tenants for pro......”

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Jul 15,2019
Minithumbup
By: 'Liz'
Jul 15,2019
0 people found
this helpful
Recently we used RSK to find tenants for property we own. Altin from the Ealing office was extremely helpful. and found a delightful couple for us within a few days. It was great dealing with Altin and he acted in a competent and professional manner, ...
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“RSK Ealing lettings staff deserve an award...”

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Jul 12,2019
Minithumbup
By: 'Joseph'
Jul 12,2019
0 people found
this helpful
As a Landlord, I have been interacting with Altin Ismaili (Lettings Manager) and Kim Mellor (Senior Property Manager) for about two years now. Over that period of time they both have been highly professional and very courteous when dealing with either my wife or myself. ...
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“Great rental agents...”

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Jul 11,2019
Minithumbup
By: 'mark'
Jul 11,2019
1 people found
this helpful
We have a property in West Ealing and have been using Robertson Smith & Kempson for years (6 years) to rent out our property. Throughout this time I have nothing but positive things to say about the service we've received from them. Not only are they prompt, ...
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“Successful Letting...”

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Jun 12,2019
Minithumbup
By: 'Liz'
Jun 12,2019
0 people found
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Molly kept us up update throughout the period while we were waiting to find tenants. Numerous viewings were arranged until we found the ideal tenant....
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Comment on agent fees
It would be good to have a loyalty discount on a scale for landlords who give repeat business
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“Change of tenants...”

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May 16,2019
Minithumbup
By: 'RL'
May 16,2019
0 people found
this helpful
We have used RSK Northfields office to manage our property for nearly 10 years now. We have just relet after 3 years with the same tenant. The process was handled professionally by Andrew and his team. We secured a new tenant extremely quickly with just a few ...
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Comment on agent fees
No comment
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“Simply Ignoring...”

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Apr 08,2019
Minithumbdown
By: 'Marcel'
Apr 08,2019
2 people found
this helpful
We have a dispute with one of the landlady that they work with and when i raise a complaint to them asking them why they associates their name with her they say is not my problem/this is just my opinion their reputation is not ...
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Comment on agent fees
agent fees are exactly the same like any other agent.
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“RSK are helpful and quick to respond...”

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Apr 04,2019
Minithumbup
By: 'Daniel'
Apr 04,2019
0 people found
this helpful
Andrew Healy looked after the whole process of letting our property, and it has been a great experience, being from out of town and purchasing a property to rent is always a leap of faith and we were glad to of been recommended such a ...
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Comment on agent fees
The fee charges were fair for the service I have received.
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“Pushy and disrespectful...”

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Mar 26,2019
Minithumbdown
By: 'Jack'
Mar 26,2019
1 people found
this helpful
I've just been called back by this agent, who tried to tease information out of me that I twice said I was not happy to share. He then mixed me up with another client. All this after he cancelled a viewing and didn't bother to ...
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“A helpful and friendly team who go above and beyond!...”

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Mar 01,2019
Minithumbup
By: 'Jessica'
Mar 01,2019
1 people found
this helpful
I have been overwhelmed with the help and customer support I have received from Andrew, Rhiannon and the whole RSK team in Northfields. We are private tenants moving from North London to a new area and unfortunately when I arrived at our new property there ...
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“very efficient...”

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Feb 12,2019
Minithumbup
By: 'Gerard'
Feb 12,2019
0 people found
this helpful
I found Kim Mellor of the property management team to be very efficient and friendly in dealing and resolving issues with my tenants. I would recommend her highly.Reasonable...
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Comment on agent fees
Reasonable.
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“Excellent & Honest Service...”

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Jan 29,2019
Minithumbdown
By: 'Nick'
Jan 29,2019
0 people found
this helpful
My current Tenants Contract with another Estate Agent is expiring in a months time & I called Robert Smith & Kempson & I was invited to see them the next day to put my Flat on the Market .Priyesh was an excellent member off Staff with a positive ...
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Comment on agent fees
very good agent's fees off 9% monthly
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Robertson Smith & Kempson

Individual Branch Awards

London, W3


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