Hanwell, London, W7
4.6/5, 12 reviews
92% recommended
75% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1991 and with a network of four established offices, Robertson Smith & Kempson are your local independent property experts, providing unrivalled coverage and market expertise. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. ... show more Established in 1991 and with a network of four established offices, Robertson Smith & Kempson are your local independent property experts, providing unrivalled coverage and market expertise. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Robertson Smith & Kempson we don't follow industry standards, we like to set them.

If you are considering selling or letting your property, or would like some advice on the current market, please talk to one of our local experts or pop into our office on Greenford Avenue.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Robertson Smith & Kempson
69 Greenford Avenue
Hanwell,London
Greater London
W7 1LL
020 8566 2339

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £396,000 £610,000
Lettings 100% 99% £1,900 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 0 3 0 2 0 3 1
Areas covered
  • W7
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties

No Properties

“Persistant and helpful...”

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Mar 25,2022
Minithumbup
By: 'Domtom'
Mar 25,2022
0 people found
this helpful
Persistant with the sale and helped us get over the line with some challenging circumstances! Would definitely recommend their services!...
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“I would definitely recommend Duncan and the c......”

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Feb 16,2022
Minithumbup
By: 'Cosmina'
Feb 16,2022
0 people found
this helpful
I would definitely recommend Duncan and the company for their services. Very friendly, helpful and always there to do their best to help you. I really appreciated Duncan's help in our search for our new home. Highly recommend, you will be on good hands all ...
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Was this helpful? Yes

“Property purchase...”

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Dec 15,2021
Minithumbup
By: 'Peter'
Dec 15,2021
0 people found
this helpful
My contact was Mr. Andrew Da Silva and he introduced in details about the property under review. I was impressed with Andrew's professionalism in the business which had made me feel at ease in our interaction. He was not pushing but conveying discreetly....
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“Much appreciate Reeta's professional service.......”

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Dec 04,2021
Minithumbup
By: 'KL'
Dec 04,2021
0 people found
this helpful
Much appreciate Reeta's professional service. She is efficient and sensible, always attending and willing to communicate with us. Reeta has a strong sense of responsibility and follows through closely all along. She has been progressive to further engage other viewings till we identified a right ...
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“Molly Allen and her colleagues, provided an e......”

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Nov 13,2021
Minithumbup
By: 'Jaspal'
Nov 13,2021
0 people found
this helpful
Molly Allen and her colleagues, provided an efficient first class service in all aspects of marketing, renting and managing my flat such that I can rent our my property "remotely". So that I can get on with my working and life knowing the my flat ...
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Was this helpful? Yes

“Pushy and disrespectful...”

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Mar 26,2019
Minithumbdown
By: 'Jack'
Mar 26,2019
2 people found
this helpful
I've just been called back by this agent, who tried to tease information out of me that I twice said I was not happy to share. He then mixed me up with another client. All this after he cancelled a viewing and didn't bother to ...
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“House Sale...”

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Oct 12,2018
Minithumbup
By: 'Trevor'
Oct 12,2018
1 people found
this helpful
I was most impressed with all the staff I came into contact with at the Hanwell branch and in particular Zain and Jonathan. They gave a valuation far in excess of what I or other local Estate Agents thought achievable and hit the ground running ...
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Comment on agent fees
Very reasonable and clearly explained from day one
Was this helpful? Yes

“excellent service...”

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May 11,2018
Minithumbup
By: 'Hilary'
May 11,2018
0 people found
this helpful
James, Jonathan and the rest of the Hanwell team provided a friendly and professional service throughout the selling process. I was very glad to have a "real" local agent when things were going slowly....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
By: Marilyn
Jun 19, 2018
View all comments (1)
Dear Hilary, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...

“As a first time property buyer not knowing what to ......”

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Oct 18,2017
Minithumbup
By: 'Anna'
Oct 18,2017
0 people found
this helpful
As a first time property buyer not knowing what to expect I got lucky going in to the Hanwell branch of RSK. James my saviour helped me though with clear explanations of the process and helped so much with my transition from tenant to owner. ...
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Comment on agent fees
Fees are reasonable I shopped around and was happy with the price I paid here
Was this helpful? Yes

“As a first time property buyer not knowing what to ......”

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Oct 18,2017
Minithumbup
By: 'Anna'
Oct 18,2017
0 people found
this helpful
As a first time property buyer not knowing what to expect I got lucky going in to the Hanwell branch of RSK. James my saviour helped me though with clear explanations of the process and helped so much with my transition from tenant to owner. ...
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Comment on agent fees
Fees are reasonable I shopped around and was happy with the price I paid here
Was this helpful? Yes
By: Asma
Oct 24, 2017
View all comments (1)
Dear Anna, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...

“We have used RSK Hanwell office to purchase our house ......”

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Jul 30,2017
Minithumbup
By: 'Anna'
Jul 30,2017
0 people found
this helpful
We have used RSK Hanwell office to purchase our house in Hanwell. Please accept our gratitude for all your assistance with the purchase of our house. We have found you extremely helpful, very patient, with a great demeanour, very informative, easy to deal with – and ...
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Was this helpful? Yes
By: Asma
Jul 31, 2017
View all comments (1)
Dear Anna & Marek, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager ...

“I would like to say that Robertson Smith & Kempson Estate ......”

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Apr 18,2017
Minithumbup
By: 'halina'
Apr 18,2017
0 people found
this helpful
I would like to say that Robertson Smith & Kempson Estate Agents has provided an excellent service to me during the purchase of my flat. They have been reliable and prompt. On making an offer, I had a positive response very quickly, and from that time ...
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Was this helpful? Yes
By: Asma
May 26, 2017
View all comments (1)
Dear Halina, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 3:53 PM 24/09/2021 by Robin Philpot

Awards won by Robertson Smith & Kempson, London W7 1LL


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