100% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
43% lettings fee satisfaction
Jun 27,2014
Jun 27,2014
4
people found
this helpful
this helpful
Trying to arrange an appointment was a bit tricky as the lady I spoke too took down my email address wrong. This wasn't really their fault, I have a complicated name, however what did grate on me slightly was the miserable tone of the lady on the other end, by the second call I was made to feel as though I was being a difficult customer, and wondered after, when I still hadn't received any details why they couldn't have just told me the address over the phone. This was finally sorted out with a third phone call, and after a call asking us worriedly on the morning of the viewing if we would be there on time, we finally got to view the house. The man who showed us around was very short with us, made no effort to 'sell' the property as such, and when I enquired about various works being done to the property and if they would be completed before the move in date, I was told stroppilly 'well, of course'. After that I asked about the security deposit, to reply he launched into the usual estate agent, super fast schpeel about taking it off the market and how much this would take off agency fees and such, I asked how much agency fees were and he said '£100 per person, as I said before' I replied, 'Oh sorry, I didn't hear you' to which he snapped, 'well you should have been listening.' After that he disappeared to his car to fetch a camera, and while we wondered lost around the rest of the property, he spent the rest of the time we were there taking photos of the lounge. Needless to say, we didn't go for the property in the end.
What agent could do to change your mind?
A full - scale rethink of their customer service technique and selling attitude would probably have helped a lot.Attached Filesnbsp;
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Latest Reviews
23rd Aug 2020
reviewed by 'Ariel'
1st May 2019
reviewed by 'Alex'
18th Nov 2016
reviewed by 'Constantinos'
8th Jul 2016
reviewed by 'Matilda'
10th Jun 2016
reviewed by 'Darren'
25th Nov 2015
reviewed by 'Tenant25'
Opening Hours
Address
Kushy Move
188 Bellenden Road
London
Greater London
SE15 4BW
02077323999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 60% | £0 | £0 |
| Lettings | 0% | 43% | £900 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- SE15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Aug 23,2020
Aug 23,2020
0
people found
this helpful
this helpful
Beware of Mr Kushy Mahmood and Ms A Dewhurst! They're are the dodgiest landlords we've come across in UK. Studio flat in Linwood Close SE5: RISING DAMP damaged our furniture, clothes and health. 4 months into tenancy all was rotten & air unbreathable. We had to invest £100 ...
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May 01,2019
May 01,2019
1
people found
this helpful
this helpful
Had the displeasure of renting a property through Kushy Move for 18 months and it was by far and away the worst rental experience my wife and I have ever had.
Kushy is a nice guy in person but unfortunately has a very rudimentary grasp of ...
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Comment on agent fees
Exhorbitant.
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Nov 18,2016
Nov 18,2016
0
people found
this helpful
this helpful
Thank you to everyone at Kushy Move. We were renting the property for 6 years from them and we never had any issues. Had to move out as the house became to small for my growing family. Would definitely rent from them again....
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Comment on agent fees
The prices had increased since we moved in, but still cheaper than our new agency in Dulwich.
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Jul 08,2016
Jul 08,2016
0
people found
this helpful
this helpful
We rented the flat in Peckham for 3.5 years through Kushy Move and had no issues. The team was helpful and friendly. As we were buying the property, Kushy Move agreed to keep us on rolling contract with 2 months notice. It was a big deal for ...
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Comment on agent fees
Good prices, considering what other local agents charge
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Jun 10,2016
Jun 10,2016
1
people found
this helpful
this helpful
I was reading the reviews and it looks like we were using a different estate agency. Kushy and Laura was more than helpful with all the issues in the property. We moved out a month ago, as the Landlord decided to sell the flat. Viewings ...
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Comment on agent fees
Good
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Nov 25,2015
Nov 25,2015
2
people found
this helpful
this helpful
I have had to deal with this company for over a year now and I moved out 2 months ago and have still not received my deposit back and yet they are getting into contact with me and demanding I reply within 24 hours after no word ...
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Jun 27,2014
Jun 27,2014
4
people found
this helpful
this helpful
Trying to arrange an appointment was a bit tricky as the lady I spoke too took down my email address wrong. This wasn't really their fault, I have a complicated name, however what did grate on me slightly was the miserable tone of the lady ...
read full review
read full review
What agent could do to change your mind?
A full - scale rethink of their customer service technique and selling attitude would probably have helped a lot.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 20,2014
May 20,2014
2
people found
this helpful
this helpful
Viewing arranged for 6.30 pm which was then changed at v short notice to 4.00 pm. Agent was late arriving but as wasn't sure if agent had already entered property, knocked on door. A very grumpy current tenant then opened door and said he knew nothing about ...
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What agent could do to change your mind?
Turned up on time. Ensured that the viewing times were adhered to. Ensured that we could access the property to view it. Showed more enthusiasm for the property. Been aware of the fact that a security deposit had already been paid and accepted before we got a chance to step over the threshold. Kept us informed. Replied to a bid by email without having to be prompted.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:37 AM 21/11/2016 by Kushy
