Twickenham, TW1
4.1/5, 62 reviews
79% recommended
0% sales valuation accuracy
0% sales fee satisfaction
76% lettings valuation accuracy
86% lettings fee satisfaction

“All that this company wants is the property of the ......”

Share on :
Feb 17,2011
Minithumbdown
By: 'Putney Man'
Feb 17,2011
83 people found
this helpful
All that this company wants is the property of the market at any cost..They don't care and I wouldn't use them ever again !! Sat all winter freezing waiting for them to fix the heating and it was a whole 6 months later it got sorted 5 months too late...!! Warning: don't use this company!
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Dexters
84 Heath Road
Twickenham
Middlesex
TW1 4BW
020 8744 0074, 020 8744 2233

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 76% 86% £1,095 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 4 27 5 3 0 1 0 1 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Natalie in the rentals department is very hel......”

Share on :
Jul 09,2019
Minithumbup
By: 'chris davies'
Jul 09,2019
0 people found
this helpful
Natalie in the rentals department is very helpful and delivers on what she says she is going to do. Very easy to deal with and a great team around her. Would highly recommend....
read full review
Was this helpful? Yes
By: Hayley Marner
Aug 12, 2019
View all comments (1)
Dear Chris, Thank you for your review regarding your experience with our St Margarets Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...

“Helpful and efficient...”

Share on :
Jun 27,2019
Minithumbup
By: 'L Hibbert'
Jun 27,2019
0 people found
this helpful
Delphine has been an excellent property manager over the past two years, responding to all queries promptly and efficiently. I also highly commend her for dealing with several tricky disputes in a diplomatic way. She has always been very friendly and approachable and made me ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Jun 17,2019
Minithumbup
By: 'S&D'
Jun 17,2019
0 people found
this helpful
Excellent service provided during our 2 year tenancy. Delphine's speed of response and willingness to help were two of her many great qualities. She dealt with all of our queries (however big or small) quickly and patiently and couldn't have done more for us....
read full review
Was this helpful? Yes

“Nightmare - liars - stay away...”

Share on :
May 15,2019
Minithumbdown
By: 'Peter'
May 15,2019
4 people found
this helpful
I feel sick to the point of vomitting. Dexter's are compulsive liars and will do anything to intimidate you. Avoid if you want a stress free letting. Lots of other local agents - I regret coming to Dexters Twickenham branch! if i could legally sue ...
read full review
Was this helpful? Yes
By: Marilyn Plews
May 17, 2019
View all comments (1)
Dear Peter, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...

“Fantastic Property Manager...”

Share on :
May 08,2019
Minithumbup
By: 'SJT Maintenance Ltd'
May 08,2019
0 people found
this helpful
Joanna is a very pro- active property manager she is extremely positive in her approach and very clear in her instruction . As a contractor working with Joanna is always a pleasure .. Suzanne SJT Maintenance Ltd...
read full review
Comment on agent fees
n/a
Was this helpful? Yes
By: Hayley Marner
Aug 12, 2019
View all comments (1)
Dear Suzanne, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...

“Very professional...”

Share on :
Apr 24,2019
Minithumbup
By: 'Eva'
Apr 24,2019
0 people found
this helpful
Joanna was very professional while she look after the property we were living for two years. She answered fast and delivered fast solutions for any problem we would have had....
read full review
Was this helpful? Yes

“Excellent Property Management...”

Share on :
Apr 24,2019
Minithumbup
By: 'Amy'
Apr 24,2019
0 people found
this helpful
Joanna has been an excellent Property Manager. Efficient and proactive in helping with the move in process through to dealing with any Property Management issues with immediate responses and results....
read full review
Was this helpful? Yes

“Professional and responsive...”

Share on :
Apr 19,2019
Minithumbup
By: 'Marie'
Apr 19,2019
0 people found
this helpful
Joanna has been fantastic to work with. She's professional and prompt with her responses when I have questions or concerns - and makes sure any issues are solved as quickly as possible. Greatly appreciate your time and care!...
read full review
Was this helpful? Yes

“Helpful...”

Share on :
Apr 17,2019
Minithumbup
By: 'Jonny Treherne'
Apr 17,2019
0 people found
this helpful
After having poor lettings agents prior to Joanna it's great to say that Joanna has been a help to us. We have only been renting the property for little over 6 months but Joanna has helped us resolve any problems with the property....
read full review
Was this helpful? Yes

“Excellent and prompt service...”

Share on :
Apr 17,2019
Minithumbup
By: 'Phi'
Apr 17,2019
0 people found
this helpful
Delphine Michaud has been responsive every time I contact her. Very helpful at all times. Excellent service. Thanks Delphine for all your help....
read full review
Was this helpful? Yes

“So far so good...”

Share on :
Apr 01,2019
Minithumbup
By: 'Maria'
Apr 01,2019
0 people found
this helpful
We have been renting our property with Dexters for 3 months now, and Joanna is always willing to help, friendly and answers our questions efficiently. She always responds to our emails and we are happy with all she does, as well as her follow up calls....
read full review
Was this helpful? Yes

“We have been renting our property through Dexters for 3 years. ......”

Share on :
Oct 13,2017
Minithumbup
By: 'Jean'
Oct 13,2017
1 people found
this helpful
We have been renting our property through Dexters for 3 years. We live overseas. We have found them to be very honest and professional at all times. Joanna Deer is very pleasant to deal with and gets the job done quickly without fuss (which is exactly ...
read full review
Comment on agent fees
Similar to others.
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
View all comments (1)
Dear Jean, We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“We recently let our house through Dexters Twickenham and found ......”

Share on :
May 24,2017
Minithumbup
By: 'Trish'
May 24,2017
1 people found
this helpful
We recently let our house through Dexters Twickenham and found Harriet Fox, Amy Jane Precious and the team to be very enthusiastic and helpful in guiding us through the process and ultimately finding us good tenants...
read full review
Comment on agent fees
Fees are comparable to everyone else's
Was this helpful? Yes
By: Marilyn
May 26, 2017
View all comments (1)
Dear Trish, Thank you very much for taking the time to leave your kind review regarding your experience with our Twickenham Office. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“If you are looking for a letting agent that takes ......”

Share on :
Apr 11,2017
Minithumbup
By: 'Dom'
Apr 11,2017
0 people found
this helpful
If you are looking for a letting agent that takes care of your property search for you, look no further! Rhys and Amy at Dexters Twickenham are amazing. They listened to what I was looking for in a property and found ones that meeet the ...
read full review
Comment on agent fees
Competitive and resonable.
Was this helpful? Yes

“Sonia was a key factor in having my flat rented. ......”

Share on :
Mar 06,2017
Minithumbup
By: 'Mike Tewfik'
Mar 06,2017
0 people found
this helpful
Sonia was a key factor in having my flat rented. She was pro-active, attentive, communicative and always polite. Thanks Sonia!...
read full review
Comment on agent fees
Acceptable - no issues
Was this helpful? Yes
By: Marilyn
Mar 06, 2017
View all comments (1)
Dear Mike, Thank you very much for your lovely review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Plews Head of Customer Relations ...

“Shocking - sold my proerty whi;st living in Australia. ......”

Share on :
Feb 18,2017
Minithumbup
By: 'conned'
Feb 18,2017
25 people found
this helpful
Shocking - sold my proerty whi;st living in Australia. Gave me a quote they were very confident of achieveing and then within 2 days of house being on market told me it was over-valued by 40k compared to other houses in the market. Full of ...
read full review
Comment on agent fees
Standard - lied about them too initailkyy
Was this helpful? Yes
By: Marilyn
Feb 20, 2017
View all comments (1)
Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could please contact me at customerrelations@dexters.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews ...

“We are tenants in a house in Richmond managed by ......”

Share on :
Oct 21,2016
Minithumbdown
By: 'Suffering Tenant'
Oct 21,2016
46 people found
this helpful
We are tenants in a house in Richmond managed by Dexters. I have never experienced anything like this in my life---they are arrogant, incompetent and sly. The place was in terrible shape when we moved in, dirty windows, rubbish in the back garden, filthy carpeting. ...
read full review
Was this helpful? Yes

“It's not often I leave reviews, but then again its ......”

Share on :
Oct 20,2016
Minithumbup
By: 'James'
Oct 20,2016
0 people found
this helpful
It's not often I leave reviews, but then again its not often I experience such amazing professionalism and customer service. I dealt with both Harriet and Sonia, when I let my flat in Twickenham out and on the subsequent re-let. It was seamless and hassle-free ...
read full review
Comment on agent fees
You can't put a price on avoiding a void period, and they achieve a rental value that made the fees pale into insignificance!!
Was this helpful? Yes
By: Marilyn
Oct 28, 2016
View all comments (1)
Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“We have a managed let in Richmond, Surrey. We chose ......”

Share on :
Oct 06,2016
Minithumbdown
By: 'dextersDNR'
Oct 06,2016
48 people found
this helpful
We have a managed let in Richmond, Surrey. We chose a managed let as we live overseas and thought this would provide additional security for both us and our tenants. There is nothing managed about the service we have experienced from Dexters and Georgina Keywood. ...
read full review
Comment on agent fees
we pay 13pc for a managed let and end up liaising with tenant directly. there is 0 value for money.
Was this helpful? Yes
By: Marilyn
Oct 13, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Property Management department. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Sonia is an absolute star. I went through a number ......”

Share on :
Jul 05,2016
Minithumbup
By: 'zna'
Jul 05,2016
1 people found
this helpful
Sonia is an absolute star. I went through a number of agencies and agents when trying to find my next flat, before settling with Dexters, and this particular branch. Sonia paid close attention to what I wanted and was looking for and was able to ...
read full review
Was this helpful? Yes
By: Marilyn
Aug 09, 2016
View all comments (1)
Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is great to hear from our happy customers. Marilyn ...

“Sonia was a pleasure to work with. She understood that ......”

Share on :
Apr 30,2016
Minithumbup
By: 'Nelly'
Apr 30,2016
0 people found
this helpful
Sonia was a pleasure to work with. She understood that I had very specific requirements- that I had pets, needed a property quickly & because I lived 3 1/2 hours drive away couldn't view properties on the off chance. She kept me informed of properties as they came ...
read full review
Comment on agent fees
Haha to me very expensive but I've moved from the Midlands. I think they were comparable to other London agents.
Was this helpful? Yes
By: Marilyn
Jun 24, 2016
View all comments (1)
Dear Nelly, Thank you for your feedback. I am the Head of Customer Relations here at Dexters and it is always nice to read about happy customers. Thank you once again for your kind comments and we wish you all the best for the future. Kind regards, Marilyn ...

“Time wasters. Viewed a property on a Wednesday, put in ......”

Share on :
Apr 13,2016
Minithumbdown
By: 'Disappointed Customer'
Apr 13,2016
62 people found
this helpful
Time wasters. Viewed a property on a Wednesday, put in the offer for the place on Thursday. Was told that we would be informed if our offer had been accepted or not by the Friday, then by Saturday afternoon, to then be told it wouldn't ...
read full review
Was this helpful? Yes
By: Marilyn
Apr 27, 2016
View all comments (1)
Dear Sir/Madam, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Isleworth Branch. I understand that the Area Director, Jamie Hearne, has tried to contact you regarding this situation to discuss the matter further with you. We would appreciate it if you could call him on Tel: 020 8810 1919 to discuss the matter further. Kind regards Marilyn ...

“Nancy was without doubt the nicest, most consistent and hardworking ......”

Share on :
Apr 13,2016
Minithumbup
By: 'Rudi Haig'
Apr 13,2016
0 people found
this helpful
Nancy was without doubt the nicest, most consistent and hardworking estate agent I've ever dealt with. From our very first meeting, right up to a change of personal circumstances that prematurely ended our search - she looked after us with considerable professionalism, kindness and a ...
read full review
Was this helpful? Yes
By: Marilyn
Apr 26, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I recently dealt with Harriet with regards to renting out ......”

Share on :
Apr 05,2016
Minithumbup
By: 'Alison Cresswell'
Apr 05,2016
0 people found
this helpful
I recently dealt with Harriet with regards to renting out my property in Twickenham. I was very impressed by her professionalism and the service she provided managing the work that needed to be done to get the property up to scratch. I was kept informed ...
read full review
Comment on agent fees
Went for the higher fees as I am not resident in the same city. Somewhat high but then the service is good
Was this helpful? Yes
By: Marilyn
Apr 05, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“The speed with which Harriet rented the property was impressive, ......”

Share on :
Apr 05,2016
Minithumbup
By: 'Neil C'
Apr 05,2016
0 people found
this helpful
The speed with which Harriet rented the property was impressive, while keeping me updated on progress too. I would gladly work with her again....
read full review
Comment on agent fees
They are the going rate
Was this helpful? Yes

“Sonia De Abreu & the team were extremely helpful at all ......”

Share on :
Apr 04,2016
Minithumbup
By: 'WJL'
Apr 04,2016
1 people found
this helpful
Sonia De Abreu & the team were extremely helpful at all stages of the process. Couldn't of asked for better, all very friendly. Listened to the type of property I was looking for and came back an excellent selection that was available. all matching my requirements. ...
read full review
Comment on agent fees
For the time effort and energy they put into finding the property I have gone for. I would say the fees are justifiable and on par with market rates.
Was this helpful? Yes

“Excellent service from start to end. Had 2 asking price offers ......”

Share on :
Apr 04,2016
Minithumbup
By: 'Good'
Apr 04,2016
0 people found
this helpful
Excellent service from start to end. Had 2 asking price offers within 24 hours. Always enthusiastic and professional when dealing with with any of the team....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Harriet Fox was fantastic when I rented out my flat ......”

Share on :
Apr 01,2016
Minithumbup
By: 'Twickenham flat'
Apr 01,2016
0 people found
this helpful
Harriet Fox was fantastic when I rented out my flat in Twickenham. She and her team arranged an astonishing number of viewings and we received a good offer. Harriet was extremely professional and efficient - my emails were replied to quickly and calls were always ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Both Sonia and Harriet always seem pleased to see me ......”

Share on :
Apr 01,2016
Minithumbup
By: 'Colin'
Apr 01,2016
0 people found
this helpful
Both Sonia and Harriet always seem pleased to see me and are always charming and ferociously efficient. They certainly know their stuff and are a pleasure to deal with....
read full review
Comment on agent fees
No fees are ever good but Dexters fees are in line with market rates
Was this helpful? Yes

“I have found Sonia to be incredibly helpful, efficient and ......”

Share on :
Mar 31,2016
Minithumbup
By: 'Anne Breslin'
Mar 31,2016
0 people found
this helpful
I have found Sonia to be incredibly helpful, efficient and polite. She has helped us in every step of the process of us renting our flat. Even when she didn't have to help us and has been there to provide helpful advice when needed....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, Twickenham TW1 4BW


As Seen On

Find the Best Agent to
Sell or Rent Your Home