100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
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2024
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Mar 12,2014
Mar 12,2014
0
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Smartmove were very hard to contact as they very rarely returned our calls. They were rude in their manner, obstructive and when we did manage to speak with them often could not give us the answers we requested. We ended up asking advice from the estate agent we sold through. They told us that they had continued to market the property we brought beyond where our offer had been accepted conditional of removing from the market. They made a stressful and complicated time of our life unnecessarily more stressful and had we not been buying our dream home, would have pulled out of the sale because of them. They were also rude about the person we were purchasing from (the person paying their commission). I would never use smartmove again as their shiny suits cover a lack of estate agency knowledge and customer service!
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Latest Reviews
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29th Oct 2014
reviewed by 'Blue'
12th Mar 2014
reviewed by 'Unhappy'
21st Jan 2014
reviewed by 'Mharlz'
Opening Hours
Address
SmartMove (Aldershot)
147 Victoria Road
Aldershot
Hampshire
GU11 1JW
01252 317508
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £275,000 | £320,000 |
| Lettings | 100% | 67% | £700 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Apr 20,2016
Apr 20,2016
1
people found
this helpful
this helpful
I have rented by house through smartmove for several years and found them to be very professional. They have kept me informed of any issues at the property and delt with them promptly. When I sold the property I naturally went to smartmove who not ...
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Comment on agent fees
Good
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Dec 02,2015
Dec 02,2015
0
people found
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The smartmove team were fantastic! they sold our property within a week and at an amazing price!! we found them to be professional and pro active when selling our home. we reccomend them to anyone and will definately be using them again :)...
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Apr 15,2015
Apr 15,2015
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I have always been happy managing my rental properties privately until we had to move abroad due to job relocation. I was recommended to SmartMove through a work colleague who had past experiences with them. From the first meeting of Mark and Jessica in the ...
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Comment on agent fees
Set up fees were free! Fantastic service so worth the management fee that is charged - found this to be pretty similar across the board.
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Oct 29,2014
Oct 29,2014
1
people found
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this helpful
These agents were absolute sharks. They failed to complete checks or look after the property at all. They told me they had found perfect tenants but didn't tell me that they let the place out to a large family of 3 kids even though it's only ...
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What agent could do to change your mind?
Behave like professional people.Attached Filesnbsp;
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Mar 12,2014
Mar 12,2014
0
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Smartmove were very hard to contact as they very rarely returned our calls. They were rude in their manner, obstructive and when we did manage to speak with them often could not give us the answers we requested. We ended up asking advice from the ...
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Jan 21,2014
Jan 21,2014
0
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What a joke of a company, stay well away. I'm currently in the complaint process, I've won round 1 as they haven't got back to me, so I can further this,......
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What agent could do to change your mind?
This is the first property I have owned. Been living here for 5 years. I have been getting slightly concerned about the bad estimates of monthly charges, meaning we get a whacking great bill the month we usually go away. Silly little things like the fire / smoke alarms starting to beep in the halls. We reported a week before it was sorted and this was only because the alarm started going off early hours on a Sunday morning when we had to ring the emergency number to get it dealt with. Had it have been left, it would no doubt have been longer. Recently, there was an issue with a leaking pipe to the flat below us, causing wet mouldy walls. The water also was covering around 2ft under the stairs under the electric meters. It would of been either our flat or the flat above which was the cause. As we were not sure, we contacted peveral as this seemed to be quite urgent due to the water being near electrics etc to get the best advice. They said that I needed to call the next day as i used the emergency number. They also said that the lady that dealt with our property was away and we would have to wait.. I asked if someone could call me back, as it is something that needs sorting straight away. I called two evenings in a row, and then emailed a lengthy email the following day. This was around 3 weeks ago. I have not heard anything. You would think that after receiving 2 calls, and an email that they would at least follow it up Since emailing them, we found that it was the apartment above's responsibility. I have never known a company who is shockingly bad at dealing with simple requests, as well as ignoring communication and apparently only having one person who knows our development, and due to holiday no-one else could deal with. It is diabolical! An by no means 'managing'. The slap-dash way this company is operating, is probably the cause of the extra expense in our monthly bills. I will be looking elsewhere to see if another company will offer something betterAttached Filesnbsp;
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No fees information available
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