Do not use this agency!!!
My husband and I have received appalling service from Northwood Dundee and when trying to cancel our contract with them, because we can no longer trust them to carry out the job in which we pay them to do, they have a very unfair clause in our contract which stipulates we cannot break the agreement until the current tenancy is over. They also have another clause in the contract which stipulates we cannot provide the current tenant which they have found for us with a new tenancy agreement during the first 6 months after their end of tenancy date.
This leaves us in a very difficult position because it is forcing us to end a tenancy with our current Tenant (who is due to have a baby next month) in July and find new Tenants. We are not looking to cancel the contract because we no longer want to pay them for their service; we are looking to cancel on the grounds that they are not providing us with the service in which we are paying them for.
Our rent payments are always received about a week late and after several attempts to contact the agency I am given the reply that they '