50% lettings valuation accuracy
50% lettings fee satisfaction
Dec 13,2013
Dec 13,2013
6
people found
this helpful
this helpful
What can I say? FJL are APPALLING to work with. After failing to recover the rent for months, my property was trashed by the tenants. I do not know what services I am actually getting from FJL for the money they take from me. I would like to add that they took over Brooks on Church St who were previously managing my property so I had no choice at the time but to let through them. The service was noticeably worse overnight. They are awful.
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Latest Reviews
23rd Apr 2020
reviewed by 'John'
22nd Jan 2020
reviewed by 'Eleanor'
6th Dec 2018
reviewed by 'Beverley'
8th Nov 2018
reviewed by 'HL'
8th Nov 2017
reviewed by 'Don't'
Opening Hours
Address
Felicity J Lord
69 Church Street
Stoke Newington,London
Greater London
N16 0AR
020 7923 0158
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 50% | £1,100 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 3 | 2 | 1 | 2 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Apr 23,2020
Apr 23,2020
0
people found
this helpful
this helpful
I had the most horrendous experience. The Stoke Newington Branch lost my house keys! As a landlord this is the last thing you expect of an agent but it happened. I trusted the branch to let my flat gave them a set of door keys. ...
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Jan 22,2020
Jan 22,2020
0
people found
this helpful
this helpful
Stoke Newington branch - having rented across London FJL are one the most pleasant, efficient agents I’ve come into contact with. I was dealt with by Rob, who always responded super quickly to move the lease forward - something appreciated in London’s rental ...
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Jun 06,2019
Jun 06,2019
1
people found
this helpful
this helpful
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!...
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Dec 06,2018
Dec 06,2018
0
people found
this helpful
this helpful
Chris provided me with very honest appraisal when he came to see the flat. His positivity, enthusiasm and professionalism were refreshing. He was able to achieve a tenant that was outstanding within 24 hours. From there the whole process was effortless and Chris was at hand ...
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Comment on agent fees
Standard
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Nov 08,2018
Nov 08,2018
0
people found
this helpful
this helpful
The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met.
Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and ...
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Nov 08,2017
Nov 08,2017
4
people found
this helpful
this helpful
Never use this estate agent- they are rude, unprofessional and constantly lie. My close friend who is a director at another estate agent has told me that half the things they have done or asked of us are not professional or standard practice. They are ...
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Comment on agent fees
Bad
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Oct 01,2017
Oct 01,2017
2
people found
this helpful
this helpful
Never use this estate agent. The service offered was atrocious and they constantly lie. They don't communicate effectively and are not interested in getting the best price for your property. They fail to follow-up interest from potential buyers. They still have it listed as sold ...
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Comment on agent fees
Expensive
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Oct 03, 2017
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(1)
Hi there,
We're very sorry to hear about your poor experience with us. Please get in contact with our help team at help@fjlord.co.uk so we can investigate.
Thank you,
Regards
Ross ...
Sep 30,2016
Sep 30,2016
3
people found
this helpful
this helpful
Worst letting agent in the world rip off merchants I cannot believe how they have treated me.Once they had my cash who was I....
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Comment on agent fees
RIDICULOUS
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Oct 19, 2016
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(1)
Hi HAP,
We're very sorry to hear about your poor experience with our Stoke Newington branch. We would like to learn more. Please email our help team at help@fjlord.co.uk so we can investigate.
Regards
Ross ...
Apr 06,2016
Apr 06,2016
0
people found
this helpful
this helpful
We were initially skeptical with using an Estate Agent, and tried online agents prior to speaking to FJL. We immediately saw the difference in having a dedicated team on board, the extra marketing and always having someone there to talk to when need be.
I ...
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Comment on agent fees
The fee was competitive. They are a 2% agent but they happily came down to a fee that was suitable for us.
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Apr 07, 2016
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(1)
Hi there,
Thank you for your review, we're glad you had a great experience with our Stoke Newington branch. I'll be sure to pass this on.
Regards,
Ross ...
Dec 04,2015
Dec 04,2015
1
people found
this helpful
this helpful
A gas leak in the flat was detected during a yearly maintenance and it took them nearly 3 months to finally fix the issue. During which time we had to choose to either live without a boiler or to turn it on at the risk of ...
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Dec 13,2013
Dec 13,2013
6
people found
this helpful
this helpful
What can I say? FJL are APPALLING to work with. After failing to recover the rent for months, my property was trashed by the tenants. I do not know what services I am actually getting from FJL for the money they take from me. I ...
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read full review
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Dec 05,2013
Dec 05,2013
5
people found
this helpful
this helpful
Not happy with them. Bullish about prices, but this made it difficult for my buyers to get a mortgage.
Pressurised me into a mass viewing and I had to strongly resist doing it a second time.
Were misleading about the buyers' position, and once a ...
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What agent could do to change your mind?
Been more open, listened to my priorities and concerned.Attached Filesnbsp;
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Jul 18,2013
Jul 18,2013
9
people found
this helpful
this helpful
On trying to buy a property with a morgage in place I was contacted by felicity j lords morgage advisor who advised me that unless I took a morgage with them my offer was invalid and the property would not be taken off the market. ...
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What agent could do to change your mind?
Listened to my information provided and not be contacted by an independent advisorAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
