Robertson Property Management
Dundee, DD1
3.2/5, 11 reviews
55% recommended
67% lettings valuation accuracy
67% lettings fee satisfaction

“The team were all friendly when it came to signing ......”

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Oct 31,2013
Minithumbdown
By: 'Poco'
Oct 31,2013
2 people found
this helpful
The team were all friendly when it came to signing contracts etc, but as time went on they became increasing unprofessional. Any household items that needed replacing were replaced with the cheapest possible options from argos rather than the high quality products that appeared to be there when we moved in.
The worst problem concerned the deposit. An arrangement was made to meet at the flat for the returning of keys and inventory check - nobody turned up, the arrangements following that were also ignored and I ended up wasting a half day of work and having to drop keys into the office, so I couldn't go through the inventory. A week later, having heard nothing, I enquired about the deposit and was informed that the flat was not clean to a professional standard and so I wouldn't be getting anything back (which in itself has problems). I recleaned the flat, sent more pictures and once again was told the same response, including problems such as "the bathroom blinds were dusty".
One month, 6 hours of cleaning, 38 photos, forceful emails and a Formal Dispute by SafeDeposits Scotland later, and I'm FINALLY getting my deposit back.

Not to be trusted.
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Opening Hours
Address

Robertson Property Management
3 Bank street
Dundee
Dundee City
DD1 1RL
01382 229999

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 67% £400 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 4 4 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Avoid the worst agency me and my family have ......”

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Jan 13,2020
Minithumbdown
By: 'James'
Jan 13,2020
3 people found
this helpful
Avoid the worst agency me and my family have ever dealt with will do anything they can to make sure that the tenant is always in the wrong even when the house is clean and has been taking care of people avoid this agency....
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“Open Golf Shambles...”

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May 02,2018
Minithumbdown
By: 'SteveF'
May 02,2018
2 people found
this helpful
October 2017: We contacted Robertson's to ask about letting our property out for the Open Golf for July 2018. The person, Angela, responded and said they would like to visit the property in the next week or two - which never happened. November: No response December: No ...
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Comment on agent fees
nothing good
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“Once again, I used RPM to advertise my property for ......”

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Aug 26,2017
Minithumbup
By: 'JAS'
Aug 26,2017
0 people found
this helpful
Once again, I used RPM to advertise my property for lease, get me potential clients, and provide contracts and all the necessary documentation and legal advice - excellent all-round service. I would definitely recommend....
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“I would like to thank Robertson Property Management for looking ......”

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Aug 18,2017
Minithumbup
By: 'Hollie'
Aug 18,2017
0 people found
this helpful
I would like to thank Robertson Property Management for looking after me from my first initial viewing of property to the end of my tenancy. The girls in the office were amazing and Duncan went that extra mile helping me source additional furniture. Maintenance issue's ...
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Comment on agent fees
No fees
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“Excellent service and would happily recommend to family and friends. ......”

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Aug 18,2017
Minithumbup
By: 'Rosemary'
Aug 18,2017
0 people found
this helpful
Excellent service and would happily recommend to family and friends. All the staff are friendly and open but a special thank you to Jacqueline who I know I can rely on to get any issues sorted at rapid speed....
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“I have dealt with this company now for five years ......”

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Aug 17,2017
Minithumbup
By: 'Nopsy'
Aug 17,2017
0 people found
this helpful
I have dealt with this company now for five years and I can commend them for their commercial honesty as well as a very balanced approach to the often conflicting demands of owner and tenant The staff are conscientious and very obliging and are well ...
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Comment on agent fees
In line with sectors norms
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“As a rule i wouldn't use a site like this ......”

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Aug 17,2017
Minithumbup
By: 'LEON'
Aug 17,2017
0 people found
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As a rule i wouldn't use a site like this but as i have found my Experience with Robertson's so good i thought why not. I have used other Agents in the Dundee area but i am so glad i have found Robertson's. They make ...
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Comment on agent fees
n/a
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“As others have said - avoid. Office staff are friendly ......”

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Mar 04,2017
Minithumbdown
By: 'Dundee191'
Mar 04,2017
0 people found
this helpful
As others have said - avoid. Office staff are friendly enough, but Duncan himself is your stereotypical unscrupulous landlord. Cutting corners at every opportunity. We moved in and the professionally cleaned house was certainly not. When the fridge stopped working it was replaced with one ...
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“Duncan comes across as an amiable avuncular gentleman, but count ......”

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Dec 05,2015
Minithumbdown
By: 'Robertson'
Dec 05,2015
6 people found
this helpful
Duncan comes across as an amiable avuncular gentleman, but count your fingers if you shake his hand. As experienced as they come he counts a tenants deposit as his piggy bank. If you want to rent in Dundee find someone else to do business with....
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“The team were all friendly when it came to signing ......”

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Oct 31,2013
Minithumbdown
By: 'Poco'
Oct 31,2013
2 people found
this helpful
The team were all friendly when it came to signing contracts etc, but as time went on they became increasing unprofessional. Any household items that needed replacing were replaced with the cheapest possible options from argos rather than the high quality products that appeared to ...
read full review
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“I was a tenant of RPM for three years. Every ......”

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Mar 19,2012
Minithumbup
By: 'DundeeLass'
Mar 19,2012
0 people found
this helpful
I was a tenant of RPM for three years. Every complaint/issue was resolved quickly and at no cost to us. They had friendly staff and when, on a rare occassion, rent was late - as long as you explained the situation to them they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Robertson Property Management, Dundee DD1 1RL


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