“The team were all friendly when it came to signing ......”
1 Star Review
Oct 31,2013
By:
'Poco'
Oct 31,2013
Branch: Dundee, 3 Bank street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DD1
Branch: Dundee, 3 Bank street
Lettings (as a Tenant)
Postcode: DD1
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The team were all friendly when it came to signing contracts etc, but as time went on they became increasing unprofessional. Any household items that needed replacing were replaced with the cheapest possible options from argos rather than the high quality products that appeared to be there when we moved in.
The worst problem concerned the deposit. An arrangement was made to meet at the flat for the returning of keys and inventory check - nobody turned up, the arrangements following that were also ignored and I ended up wasting a half day of work and having to drop keys into the office, so I couldn't go through the inventory. A week later, having heard nothing, I enquired about the deposit and was informed that the flat was not clean to a professional standard and so I wouldn't be getting anything back (which in itself has problems). I recleaned the flat, sent more pictures and once again was told the same response, including problems such as "the bathroom blinds were dusty".
One month, 6 hours of cleaning, 38 photos, forceful emails and a Formal Dispute by SafeDeposits Scotland later, and I'm FINALLY getting my deposit back.
Not to be trusted.
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