1 Star Review
May 02,2018
By:
'SteveF'
May 02,2018
Branch: Dundee, 3 Bank street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: DD7
Branch: Dundee, 3 Bank street
Lettings (as a Landlord)
Postcode: DD7
2
people found
this helpful
October 2017:
We contacted Robertson's to ask about letting our property out for the Open Golf for July 2018. The person, Angela, responded and said they would like to visit the property in the next week or two - which never happened.
November:
No response
December:
No response
January 2018:
Followed up with a mail - no answer
February:
I phoned and were told we needed to submit images, so they changed the process and didn't tell us! We thought these were just to show the basics and that they would come out to take proper marketing images. Also asked to fill in a form, which made no sense and was the worst designed form I have ever seen! no explanation of what was needed, for example in bold was a title âbedroomâ - i guess they mean how many?? submitted the form and images,
February/March:
I then phoned to chase and finally Angela gets back to say the images were not good enough quality. I called to ask why, and she meant things like clutter had to be put away - understandable if I had realised they were to be used on their web site (seems they changed the process and no longer come out to visit). However, they said happy to consider if new images were submitted.
We took some more images and were told that they were accepted, and they would come back with a rental price
April:
I chased with a follow up...no answer
Tried anther provider, agreement signed, and images loaded onto their website inside two weeks
May:
Still no answer
Wrote this review
Comment on agent fees
nothing good
2
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