Oct 10,2013
By: 'Katie'
Oct 10,2013
13 people found
this helpful
We were supposed to move into our flat today, to find that on arrival to the office this morning, the landlord had still not signed his contact with Atlantis. According to the landlord, Atlantis had changed the contract in the 11th hour - according to the agents (Russel & Angela) the landlord was disputing terms that they had formerly agreed and therefore are being \'fussy\'. Either way, we are left with no flat and are utterly disappointed with the level of customer service from Atlantis. We have since heard the landlord has pulled all his properties from Atlantis, also disgusted by the poor service, forcing us to leave the tenancy too. Why was this not sorted in the weeks prior to our moving in date and not in the HOUR before the keys were supposed to be handed over?!?!? Atlantis has had our holding deposit of £500 for 7 weeks now - more than enough time to organise themselves. All agents should have landlord agreements agreed and signed PRIOR to marketing the property itself. I would not recommend this agency to anyone. Poor email communication. No continuity in agents. At points, they didn\'t even remember our names and property details. Thankfully we can stay with our parents, but if this was not the case, we would be homeless tonight. We have lost the money for the moving van we rented and Atlantis didn\'t even have the decency to pay for that bill, dispite it being THEIR mistake. They will always blame someone else!!!! Terrible agency.
What agent could do to change your mind?
Go back to basic estate agency school and retrain.
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Was this helpful? Yes
By: Andrew Strong
Nov 20, 2013
Dear Katie,

I’m very sorry that there were issues with the property you let with our agency. However, whilst we were certainly not perfect during the process the only reason why your Tenancy did not proceed when it should have is solely down to the actual Landlord of the property. The Landlord required us to change the terms of our Tenancy Agreement which would have resulted in a breach of trading standards guidelines and we refused to make the changes requested. Prior to your move the matter went to the highest level in our company and I personally spoke with your Landlord to try and reason with them. Unfortunately they were not willing and this is the reason why your Tenancy did not proceed when it should have.

I do appreciate that none of the above changes the inconvenience which you experienced and for this I am truly very sorry.

Kind regards,

Andrew Strong

Direct dial: 0118 955 7001
e-mail: a.strong@atlantisgroup.com

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