“In 18 years of renting I have never experienced such unprofessional-ism ......”
1 Star Review
Sep 30,2013
By:
'Shocked'
Sep 30,2013
Branch: Hove, 46 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN3
Branch: Hove, 46 Church Road
Lettings (as a Tenant)
Postcode: BN3
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In 18 years of renting I have never experienced such unprofessional-ism and horrendous customer service and response to our queries.
Many inconsistencies - not returning phone calls, sending our direct debit instructions to the wrong bank, being given different information from different staff - one staff member argued with us about the details in our contract - then acknowledged we were right after checking, but we NEVER received any apologies.
It took the agent 11 months to action repairs that were urgently needed - subsequently causing damage to our furniture - after making an official complaint, we received a very quick response that I thought unacceptable - it was defensive with no offer of compensation, refund of expenses or even an apology - it is always everyone else's fault!?
The associate director was rude and argumentative, again providing very contradictory information, also making false accusations - some personally offending. Our experience with this agent caused much distress, unnecessary disruption and huge amounts of frustration. I would not rent from Tingleys even if our ideal property was available for £50pcm!
What agent could do to change your mind?
If the agent was sympathetic to our situation, apologised for the long delays, kept us updated and accepted some fraction of responsibility I would not feel so strongly. However, there is now nothing the agent could say that would change our opinion of them.
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