Tingleys Lettings
Hove, BN3
1/5, 2 reviews
0% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“In 18 years of renting I have never experienced such unprofessional-ism ......”

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Sep 30,2013
Minithumbdown
By: 'Shocked'
Sep 30,2013
0 people found
this helpful
In 18 years of renting I have never experienced such unprofessional-ism and horrendous customer service and response to our queries.
Many inconsistencies - not returning phone calls, sending our direct debit instructions to the wrong bank, being given different information from different staff - one staff member argued with us about the details in our contract - then acknowledged we were right after checking, but we NEVER received any apologies.
It took the agent 11 months to action repairs that were urgently needed - subsequently causing damage to our furniture - after making an official complaint, we received a very quick response that I thought unacceptable - it was defensive with no offer of compensation, refund of expenses or even an apology - it is always everyone else's fault!?
The associate director was rude and argumentative, again providing very contradictory information, also making false accusations - some personally offending. Our experience with this agent caused much distress, unnecessary disruption and huge amounts of frustration. I would not rent from Tingleys even if our ideal property was available for £50pcm!
What agent could do to change your mind?
If the agent was sympathetic to our situation, apologised for the long delays, kept us updated and accepted some fraction of responsibility I would not feel so strongly. However, there is now nothing the agent could say that would change our opinion of them.
Attached Filesnbsp;
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Opening Hours
Address

Tingleys Lettings
46 Church Road
Hove
Brighton and Hove
BN32FA
01273 710 03

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“In 18 years of renting I have never experienced such unprofessional-ism ......”

Share on :
Sep 30,2013
Minithumbdown
By: 'Shocked'
Sep 30,2013
0 people found
this helpful
In 18 years of renting I have never experienced such unprofessional-ism and horrendous customer service and response to our queries. Many inconsistencies - not returning phone calls, sending our direct debit instructions to the wrong bank, being given different information from different staff - one staff ...
read full review
What agent could do to change your mind?
If the agent was sympathetic to our situation, apologised for the long delays, kept us updated and accepted some fraction of responsibility I would not feel so strongly. However, there is now nothing the agent could say that would change our opinion of them.
Attached Filesnbsp;
Was this helpful? Yes

“Tingleys managed our property for several years and the quality ......”

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Jan 19,2013
Minithumbdown
By: 'AJJones'
Jan 19,2013
0 people found
this helpful
Tingleys managed our property for several years and the quality of this management was poor. Mistakes were constantly made: eg we agreed to a tenancy renewal for 12 months, they renewed it for 18 months. Once we had to return a tenancy agreement back to them three ...
read full review
What agent could do to change your mind?
Poor customer service, constant mistakes
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Tingleys Lettings, Hove BN32FA


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